Plesk 12.x / Linux :: Roundcube Unable To Send Email After Upgrade
Jun 5, 2014
Whenever trying to send an email using roundcube it just seems to fail... No error code is given - see attached image:
I've tried following the article here: [URL] ....
But it didn't seem to work and incidentally the main.inc.php file didn't even exist only a main.inc.php.rpmnew was there. I tried copying it to main.inc.php but it made no difference. Normal SMTP usage via thunderbird works, and everything works when trying to use horde.... it's just a problem with roundcube after the upgrade from 11.5 to 12.
Running on CentOS 64
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Jun 22, 2014
Upgrading to 12.0.8 and found this that looks like a bug. Email messages cannot be send through Roundcube Webmail. Outbound Email Limits are active.
Logfile:
Code:
/usr/local/psa/var/log/maillog
Error logs:
Code:
REDACTED py_limit_out[]: ERROR Rejecting message: system user uid='10039' is not allowed to send mail
REDACTED plesk sendmail[]: handlers_stderr: DATA REPLY:554:5.7.0 Your message could not be sent.
The user roundcube_sysuser is not allowed to send email.#012REJECT
Apart from Domains, Emails and Subscriptions there is no way to allow roundcube_sysuser through Mail server settings.
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Feb 4, 2015
My Plesk Panel stopped to send notifications a while ago, I don't receive mails when the backup are done, the clients can't receive their passwords if they need to reset...
The mails are not being forwarded when they configure it in the panel (I receive a mail in mail1@mydomain.com and I want it forwarded automatically to mail2@gmail.com or wherever).
I don't see nothing about the plesk panel mail in the postfix log and I don't know what else to check.
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May 22, 2015
Every out bound email message fails and stays in the queue. The mail log shows this error.
qmail: 1432283802.380653 delivery 27: deferral: Unable_to_read_control_files._(#4.3.0)/
A second problem, also qmail is that I can't send to the server using TLS on the submission port, only if I do plain text. But the first problem is bigger because we can't send at all.
This is a new plesk installation and it has never worked.
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Nov 17, 2014
I noticed, that my Plesk install still runs an older Roundcube Installation (somewhere in the 0.9 range) and RoundCube 1.0.3 is currently the latest version available at [URL]
Is it safe to upgrade the Roundcube Installation in psa-roundcube manually from 0.9 to 1.0.x?
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Jul 18, 2015
I want to send a notification (by an email to SMS gateway) when a specific email arrives. I see that Roundcube has a sieve filter option called "Send Notification" and it has three input boxes which have no tooltips and I am unable to find any documents telling me what to fill in those boxes.
The boxes are:
Method
Options
Message
The Message is obvious enough, but the other two?
For the method, I tried mailto:<me@myemailaddress.com>
I left the options blank, typed in a short message and tried to save the filter, but it gave me an error message "Unable to save filter - server error occurred". Annoyingly, it then wiped out what I had typed and started me with a blank rule again. I also tried without the < and > round the email address.
Any clues as to proper syntax and what the options are?
Also, is it necessary to have another action after the Send Notification action to file the email away somewhere, or will it just be left in the inbox anyway if the only action is the notification?
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Jun 6, 2015
On attempting to select the configuration->filter option on RoundCube, we got the error message:
SERVICE CURRENTLY NOT AVAILABLE!
Error No. [501]
On /var/log/plesk-roundcube/errors we can see the following logs:
[06-Jun-2015 14:57:17 -0300]: PHP Error: SieveRules plugin: Unable to open default rule file in /usr/share/psa-roundcube/plugins/sieverules/sieverules.php on line 1523 (GET /roundcube/?_task=settings&_action=plugin.sieverules)
...
[06-Jun-2015 14:57:17 -0300]: PHP Error: SieveRules plugin: Unable to open example rule file in /usr/share/psa-roundcube/plugins/sieverules/sieverules.php on line 1560 (GET /roundcube/?_task=settings&_action=plugin.sieverules)
...
[06-Jun-2015 14:57:17 -0300]: PHP Error: Error loading template for sieverules.sieverules in /usr/share/psa-roundcube/program/include/rcmail_output_html.php on line 496 (GET /roundcube/?_task=settings&_action=plugin.sieverules)
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Jul 10, 2014
I have a VPS with plesk 12 I created an email account with one of my domains and when I try to send emails from this account through webmal of roundcube, I get the following error.: An error has occurred! SMTP Error (250): Authentication failed.
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Nov 24, 2014
I have done the migration with the Migration Manager from Confixx to Plesk 12.0.18. Users can login tho the mail account with Outlook, thats no problem(old password is working). If the webmailer is set to Hord the user also can login. But if i switch to roundcube it is not possible to login to the Webmailer! You get the message "Die Anmeldung ist fehlgeschlagen." (Login failed)
After changing the email password in plesk, it is then possibe to login(even if the new password is identical to the old one)?!?
Is this a known bug? Is there a solution for that?!? I really don't want to email every customor to ask him to change his password?!
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Mar 29, 2015
I'm running Plesk 12.0.18 update 39 on Centos 6.6 with postfix and courier-IMAP
However I can't send emails from mobile devices or outlook - the security settings are invalid, I've tried all 4, SSL, SSL/TLS Accept all certs, Start TLS etc.
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Dec 8, 2014
Plesk 12.0.18 #27
CentOS 7.0.1406
I have followed the instructions here to send Plesk notifications through External SMTP (overuse, new domain creation, etc): URL....Here is the error I see in the panel.log: ERR [panel] Unable to send mail.
Is there another log that I'm missing with a more detailed error? Sending through an external SMTP works fine on sites hosted on the same server (Wordpress, Joomla).
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May 28, 2015
I'm having difficulty sending an email to another email address (with a different domain) which is on the same VPS.The trouble is, on the other domain's VPS control panel, within the DNS settings, the MX records have been pointed externally (to an exchange server). Their email is turned off. But bizarrely, their mailbox is full.
It seems as though Plesk is ignoring the MX records, and sending MY email internally to the OTHER domain's mailbox on the same VPS.How do I get Plesk to send my mail to the correct EXTERNAL MX records?
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Jun 21, 2014
I get this error after upgrade from Parallels Plesk 11.5 for Linux to 12.0.18 (Ubuntu 12.04.4 LTS):
Template_Exception: nginx: [emerg] PEM_read_bio_X509_AUX("/opt/psa/var/certificates/certI3Fakms") failed (SSL: error:0906D064EM routinesEM_read_bio:bad base64 decode) nginx: configuration file /etc/nginx/nginx.conf test failed
file: /opt/psa/admin/plib/Template/Writer/Webserver/Abstract.php line: 75 code: 0
Reconfigure all does not work:
web:Execution failed. Command: httpdmng Arguments: Array ( [0] => --reconfigure-all )
Details: Execution failed. Command: httpdmng Arguments: Array ( [0] => --reconfigure-server [1] => -no-restart )
Details: [2014-06-22 02:23:16] ERR [util_exec] proc_close() failed [2014-06-22 02:23:21] ERR [util_exec] proc_close() failed
[Code] .....
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Aug 23, 2013
Here my msg. i get while trying to update via the Panel:
Code:
Unable to obtain the latest version of Parallels Installer: The required version '3.15.15' was not found on the server. This could happen because of configuration error at the download site. Failed to download the package
[URL] ....
The requested URL returned error: 404
Running Debian 7
PV: 11.5.30 Update #11
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Sep 8, 2007
I am unable to send or receive email from the server in Mail Queue Manager it shows this when clicking deliver now
Code:
Delivery attempt for Message ID 1ITmWS-0001u4-QJ
Message 1ITmWS-0001u4-QJ is no longer frozen
delivering 1ITmWS-0001u4-QJ
LOG: MAIN
lowest numbered MX record points to local host: domain.com
LOG: MAIN
== myemail@domain.com R=lookuphost defer (-1): lowest numbered MX record points to local host
LOG: MAIN
Frozen
Return to Mail Queue
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Feb 6, 2015
I have a problem to send email to idn domain names.
The error that I have is
Validation failed for: xxx@xxx [pid 111655 on line 754 of "/usr/share/psa-horde/imp/lib/Compose.php"]
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Dec 25, 2014
I use postfix/smtp plesk12 centos7, I create mailbox add password. For example my domain is a.com from roundcube all work no problem.
My script isn't working look like this:
SMTP CONFIGURATION (LEAVE DEFAULT IF YOU USE mail() )
SMTP HOST smtp.a.com
SMTP PORT 587
SMTP Secure tls
SMTP Auth true
SMTP USERNAME test@a.com
SMTP PASSWORD my password
And the script dont send emails to user, say that Mailer Error: SMTP connect() failed. In dns settings I don't have smtpa.com host only have mail.a.com why from scripts don't send email to users?
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Jul 4, 2014
Since updating from Plesk V11, Plesk is sending out an e-mail with date.time information to all my customers. I have not changed anything to my settings.
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May 5, 2008
The following setup has been working fine for several months, I came to check the site today and I'm unable to connect. Email and site are split (email is with googlemail).
@NS ns1.domainregistrar.com
@NS ns2.domainregistrar.com
@MX10 ASPMX.L.GOOGLE.COM 604800
@MX20 ALT1.ASPMX.L.GOOGLE.COM604800
@MX20 ALT2.ASPMX.L.GOOGLE.COM604800
@MX30 ASPMX2.GOOGLEMAIL.COM604800
@MX30 ASPMX3.GOOGLEMAIL.COM604800
@MX40 ASPMX4.GOOGLEMAIL.COM604800
@MX40 ASPMX5.GOOGLEMAIL.COM604800
webmailCNAME ghs.google.com3600
@A **serverip**3600
ftpA **serverip**3600
wwwA **serverip**3600
*A **serverip**3600
I can send and receive, but no emails arrive, probably because the registrar has a resolve issue?
Site is also down.
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Nov 4, 2014
When i try to login from outllook pop3 is ok but smtp is error.
When i check mail log file:
Code:
Nov 4 16:28:07 server1 courier-pop3d: Connection, ip=[::ffff:176.43.150.48]
Nov 4 16:28:07 server1 courier-pop3d: LOGIN, user=test@xxxxxxxxxxxxx.com, ip=[::ffff:176.43.150.48], port=[23885]
Nov 4 16:28:07 server1 courier-pop3d: LOGOUT, user=test@xxxxxxxxxxxxx.com, ip=[::ffff:176.43.150.48], port=[23885], top=0, retr=0, rcvd=12, sent=39, time=0
[Code] ....
I try to past pci compliance,but now this is not importand. If there have some repair postfix command? Default configuration? Or how can i send emain from outlook.
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Mar 7, 2015
The problem is, can not send mail via SMTP using popular scripts Opencart, SMF, Osclass. The problem was lapping Plesk 11.5 via 587 port. That was timeout connection or authorization error with the correct settings. Mail may be sent, sometimes not. No longer working than working. At the same time when working with e-mail clients(example, The Bat) work fine. In Plesk 12 same problem. Port 465 - e-mail clients(example, The Bat) work fine. But can not send mail via SMTP using popular scripts Opencart, SMF, Osclass. When using Cpanel with Exim - all work perfect. But the Plesk e-mail with Postfix - constant problems.
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May 18, 2015
we regularly get this message in boxmail of adress used to send email from server.This is the mail system at host DOMAIN.fr. You can delete your own text from the attached returned message.The mail system
<1@SERVERNAME.HOSTER.com> (expanded from <1>): User unknown in virtual
alias table
If i look in maillog i see that :
May 18 16:48:52 SERVERNAME postfix/error[22737]: F22521B4E45: to=<1@SERVERNAME.HOSTER.com>, orig_to=<1>, relay=none, delay=0.07, delays=0.04/0.01/0/0.02, dsn=5.0.0, status=bounced (User unknown in virtual alias table)
Just after that we can see email go normally :
May 18 16:48:59 SERVERNAME postfix/smtp[22736]: F22521B4E45: to=<EMAIL@DOMAIN.com>, relay=mx3.mail.icloud.com[17.158.8.50]:25, delay=7.3, delays=0.04/0.03/2.4/4.8, dsn=2.5.0, status=sent (250 2.5.0 Ok.)
The problem is in error message (at top) the message attached is the one sent to EMAIL@DOMAIN.com. So we can think the message is not sent to EMAIL@DOMAIN.com. SERVERNAME, HOSTER and EMAIL@DOMAIN are here to mask real data.
OS: Debian 7.7
Plesk version: 12.0.18 Update #46
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Nov 28, 2014
Under plesk 12.0.18, I would like to create thousand email address with redirect and send copy to. Its a long work to do.
Is there a solution to create all these email via an import csv, xls or else ?
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May 4, 2015
I keep having certain domains being hijacked and mass emails being sent from them somehow. I've disabled mail within domain control panel for each domain and issue keeps occurring. I've limited # of emails as well to 2-5 per hour but now so many are trying to be sent from my server it is clogging up mail queue and I have to log into server via ssh and run postsuper -d ALL every day or two. It is very frustrating. The only way I can stop it is to disable domain in plesk panel but that is not an option.
What can I do to find the cause of this issue and stop it?
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Mar 3, 2014
I registered a domain name and setup a Linux server on GoDaddy, choosing Plesk panel with Power Pack. Inside the panel I created an email address, which I can access from the webmail interface without problems. I decided to setup my clients as well, using the IMAP configuration, as I'm using multiple devices.
I followed the instructions for Outlook express and I was able to setup the account on my virtual machine, with Windows 7 and Windows Live Mail.Though, speaking of the host machine, a MacBook Pro, I normally use Apple Mail that comes with MacOS. Instructions for setting up Mail are updated back to Snow Leopard at least and they do not work properly. I tried various configurations, but I was only able to receive mail on the account, while sending won't work at all.
I'd like Parallels to update the guide or, at least, to open a KB page with the solution(s) to this issue: I googled it and found out that it is a common issue.
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Dec 18, 2014
We was unable to log in into Round cube with any email account. URL....
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Jul 18, 2014
I get the following error :
Fehler: Unable to create notification: Unable to create Note object: Note: unable to select: no such row in the table
and
Fehler: Benachrichtigung kann nicht aktualisiert werden: Unable to create Note object: Note: unable to select: no such row in the table
In tools&settings -> Email Notifications
I run plesk 12.00.18#7 and i have upgrade from 11.5.30 ....
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Jul 23, 2014
After upgrading from 11.5.30 to 12.0.18, when make backup see next message:
<?xml version="1.0" encoding="utf-8"?>
<execution-result status="error">
<object name="example.com" type="domain">
<message severity="error" id="167b9714-3e33-4863-861d-69c4f559afe6" code="InformationalException">
<description>Unable to dump IP addresses for mail service</description>
[Code] ....
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