Plesk 12.x / Linux :: Resellers Unable To Change Mail Settings If Custom Max Outgoing Messages Specified By Admin
Jun 29, 2015
As the admin user, change the setting for a particular email account called "The maximum number of outgoing email messages" to a value beyond the default. For example if the default is 35, set it to 75. This is common -- often we have customers who send larger quantities of messages than the average user.
Login as a reseller with access to manage the email account and attempt to change any *other* value. For example, you could completely ignore the outgoing mail messages value and change just the Auto-Reply value
Plesk refuses to allow the change and kicks me back to the first tab with the following error:
The value must be in the range 0..35. Only the Plesk administrator can adjust this setting.Click to expand...
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May 26, 2014
Since 12.0.18, when I go to Tools & Settings > Mail Server, I get this error message on the page:
"Error: The limits on outgoing mail will not work for the subscriptions that have IP addresses from the white list. To make the limits work, remove IP addresses from the mail server's white list".
However, the whitelist page just contains 127.0.0.0/8 and ::1/128, and all my subscriptions have an external IP address which is clearly not in the whitelist.
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Jan 12, 2015
I have set the values for outgoing mail control low enough to catch the problems without affecting all but one of my clients. I have given him increased limits on certain of his mailboxes.
However when he wants to modify the mailbox, for example change the password he gets the following error.
The maximum number of outgoing email messages (in a pink box)
"The value must be in the range 0..50. Only the Plesk administrator can adjust this setting."
He cannot change the password for this mailbox.
Is there anyway of setting a custom limit on an account and also allow the client to retain the ability to reset his own password.
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Mar 11, 2015
I wonder if there is any chance to change the domain that is being shown as the incoming/outgoing mail server to users of the Plesk Panel, when clicking on the "Info"-Icon near an e-mail-account in the mail list (see screenshot).
We only have a SSL certificate for one domain and want our customers to use this domain in their mail client settings, so that the client trusts the domain.
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Jun 30, 2014
When trying to access the settings for mail on a domain I get the following error:
Error: Unable to find service node for ip address with id=6
I understand this is a problem with the database but I am not sure where to look to fix it.
I only have 4 IP addresses on the system.
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Sep 15, 2014
Ubuntu 12.04
Upgraded Plesk from 11.5 to 12.0.18 from panel.
I have installed PHP 5.3.29 (make from sources)
All smooth, added handler:
Code:
/usr/local/psa/bin/php_handler --add -displayname 5.3.29 -path /usr/local/php5329/bin/php-cgi -phpini /usr/local/php5329/etc/php.ini -type fastcgi -id php5329
App work ok after change to new php with hosting settings(change php handler Fast Cgi)
But php info shows that: Loaded Configuration File is /etc/php5/cgi/php.ini
This is not good as I checked should be for certain vhost cutsom php ini which is generated by PHP settings.
For example I changed in Plesk memory_limit to 333MB applied changes panel show successully, but still there is 128MB default value in phpinfo().
Am I missing sth ? Is there additional task needed expect adding handler? Or is there a known bug?
ps. after change handler back to 5.3.10, (default installation) there also custom PHP settings file seems not to be processed.
I did not tested earlier maybe upgrade Plesk to v12 broked sth? What should I check?
I have tried to delete (and let psa recreate) php.ini from vhost/system/mydomain.com/ but also did not worked...
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Oct 9, 2013
Incoming mail on several devices with various operating systems gives me no trouble at all. However I can not find the right settings for outgoing mail for Thunderbird 24.0.
For incoming mail I noticed I had to submit mail.<name>.be and port 143, no authentication and non-encrypted password. And it works.
For outgoing mail server I've tried a lot of options:
mail.<name>.be, all ports tested, all authentication options, and with both encrypted or non-encrypted passwords, in every combination of these settings.
smtp.<name>.be , all ports tested, all authentication options, and with both encrypted or non-encrypted passwords, in every combination of these settings.
<name>.be, all ports tested, all authentication options, and with both encrypted or non-encrypted passwords, in every combination of these settings.
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Aug 1, 2014
Since upgrading to Plesk 12 I am experiencing a strange bug:
When enabling the limitation of outgoing email messages, is not possible to RECEIVE emails to a account that is only redirecting the email messages (to a different account which also lies on the server).
I reproduced this behavior on two different servers from which one is a complete reinstall.
The maillog will then show the following error when receiving mails to a redirecting address:
Aug 1 04:04:34 xxxxxx plesk sendmail[16709]: handlers_stderr: DATA REPLY:554:5.7.0 The message could not be sent. You are not allowed to use sendmail utility.#012REJECT
Aug 1 04:04:34 xxxxxx plesk sendmail[16709]: REJECT during call 'limit-out' handler
I can find very few information on this error message, but when disabling the limiting feature, everything works as expected.
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Aug 25, 2014
When adding a subscription with a certain plan, I get this error"Error: The plan was not applied: Custom changes in PHP settings" almost instantly after I initiated the creation of the new subscription. Another service plan doesn't have the issue, and though I tried finding the reason why one works while the other doesn't I simply wasn't able to. The service plan in question is used for over 40 others without a problem just when I select it for a new subscription, I get the mentioned error message.I am using Plesk 12 on Linux, all latest updates installed.
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Feb 26, 2015
To be clear i don't mean the wp-config.php admin password for mysql but the wordpress Plesk admin account that is associated with Log in button
For some reason my user has lost his password and is not able to use the Wordpress forgot password - wizard form at the page where you normally logged on.
I have tried to reset the password via Change Account on the WordPress Installation and it came back with the message
Error: Unable to find the specified administrator account in WordPress. Specify the username of your administrator's account in WordPress. This account will be associated with Plesk.
I have tried to add another admin via MySQL with this [URL] ... and that didn't work either.
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Nov 20, 2014
It's possible to change the main plesk user "admin" I would chenge the "name" only because chrome make me crazy with password stored
How can I change from panel or from everywhere the "admin" username without any problem of course in the plesk functionality
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Sep 26, 2014
where do I find the setting to change dns records in plesk 11.5 ver ? I do not see it, it is missing in settings of domain under tab: "Websites and Domain"
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Nov 10, 2014
Is there a way to set the php-handle for all domais as "fastcgi".
At the moment when i create a domain, it will be run as "apache".
I like to change it to "fastcgi". I know there is way, to change it in the databases, but i forget where was it...
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Jul 15, 2014
When I click /admin/server-protection/settings/ It takes me to the main page with a message saying
Code:
Error: Unable to encode IDN email address '': email address is invalid
Plesk 12.0.18 on a CentOS server.
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Nov 9, 2014
We have installed our plesk servers using parallels plesk mage from AWS market place. We are unable to change the system time from default NOVT.
$ date
Mon Nov 10 13:28:25 NOVT 2014
When we tried changing time to EST from plesk tools / by linking /etc/localtime to /usr/share/zoneinfo/EST
We can see the logs are updated with the EST timings but 'date" command still shows the NOVT.
Due to this installed fail2ban is not working properly due the difference in the system time with logs time.
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May 5, 2015
I am trying to move a particular domain to a different subscriber but am getting an error. I haven't had any problems with this function before.
Code:
Warning: Some problems were encountered when attempting to assign some of the subscriptions to a new owner.Unable to continue subscription transfer: this subscription requires more resources than can be provided by the new owner's provider.
Warning: Unable to continue subscription transfer: this subscription requires more resources than can be provided by the new owner's provider.
All of the resources it shows before and after the transfer are the same. What it is referring to?
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Nov 25, 2014
How to hide from our clients (end users: Plesk customers/resellers) any message related to Apache configuration files failed, like this one:
"Error: Web server configuration for some of your domains may be inconsistent. Please contact server administrator to resolve the problem."
We already see the message within Plesk admin interface, so our customers don't really need to see that, as there's nothing they can do for that.
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Mar 3, 2015
I upgraded from 11 to 12 (centOS) and set outgoing mail limits for mailboxes, domains and subscriptions, as per the documentation at URL....However, it doesn't appear the limits are limiting outgoing mail. As I can still send far more mail than the current limit using a PHP script.
#### maillog (partial & timestamp + servername removed for brevity) ####
py_limit_out[16427]: ERROR 'NoneType' object has no attribute 'lower'
plesk sendmail[16426]: Error during 'limit-out' handler
plesk sendmail[16426]: handlers_stderr: SKIP
plesk sendmail[16426]: SKIP during call 'check-quota' handler
[code]....
how to configure outgoing mail limits? I've also read through the sendmail documentation but couldn't find anything.
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Feb 22, 2014
I'm using Parallels Plesk 11.0.9 and I have a client who requested that all emails sent for "user1@mail.com" to be automatically forwarded to him (user2@mail.com).
He wants to do it, so he can verify if the email account is being used for the right business purposes.
Is there any way of configuring it from Parallels Panel?
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Mar 27, 2015
Where do I setup limits for email sent by PHP scripts?
They do not seem to be throttled by the plan's outgoing limits at all.
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Sep 29, 2014
How is the Number of outgoing Mails counted by mails or by recipients?
With a limit of 25 mails per hour is it possible to send 25 mails with 200 recipients each before they will be blocked or will one mail with more the 25 recipients exceed the limit?
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Mar 15, 2015
I've searched, since about update 37 the outgoing mail control has stopped working for all of my domains. I get a hacker sendmail script uploaded sometimes and it used to catch it. Now it allows them to send and isn't detected them, maxing out my relays.
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Oct 16, 2014
The problem is that all the mail that exits my VPS server (OVH) is going to the spam folders of Gmail, Outlook, etc accounts.
I've tried to connect my Gmail account to check via POP3 my inbox on my VPS, and all I get is an SSL error.
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Jul 16, 2014
In the documentation for Plesk 12 there is no information on what is happening if the limit for outgoing mail is reached.
If there is a limit of 50 mails per hour on a mail account and someone is trying to send 60 mails in one hour, what does happen with these 10 mails over limit?
1. Are there send 50 mails and the rest of 10 mails are deleted and will never be sent?
2. Or are these 10 mails sent later?
3. Can there be sent more mails in the next hour or is the mail account now blocked for sending mails?
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Jul 15, 2014
I upgraded Plesk to 12.0.18 on centos5.8 just because of new feature, Outgoing Mail Limit. There was no problem until I had to increase one of my client's domain limit. I set its Mail Box, Domain & subscription limit to "unlimited", but user get limit exceeded warning again. I search this problem on internet, and the only related article was [URL] .... but I didn't got meaning of "server wide limits".
Where is this feature config file?
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Sep 3, 2014
I m trying to get the feature "Outgoing Mail from Exclusive IP Addresses" working, as with an updated Postfix configuration the menu entry for this functions does not appear anymore.
Maybe i am missing something in my configuration that tells Plesk to not show it anymore.
Plesk 12 - fresh installation on Debian Wheezy.
We only changed main.cfnd here is the configuration file (please note that the formatting was a bit corrupted by the plesk panel ):
Code:
alias_database= hash:/etc/aliases
alias_maps= hash:/etc/aliases, hash:/var/spool/postfix/plesk/aliases
append_dot_mydomain= no
biff= no
disable_vrfy_command = yes
header_checks= regexp:/etc/postfix/header_checks
mailbox_size_limit= 0
[Code] ....
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Jul 27, 2014
How do you reset the outgoing mail limits report?I have been doing some testing and I don't want the report to show that some of my domains are over their limits.
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Apr 7, 2015
Plesk 12.0.18 Update #38
Cloudlinux 6.6
Outgoing mail control functions properly for domains, but it does not count or limit subdomains.
For example, if you have a subdomain like:
sub.domain.tld
And an email account on that subdomain, like:
info@sub.domain.tld
Then outgoing mail limits are not applied to that subscription/domain/mail account. You are able to send more emails than the limit.
Also, if you go to:
-> Tools and Settings
-> Outgoing mail control
And try to see statistics for that subscription/domain/mail account, it shows that there are not sent emails, even if you have sent emails. Of course I checked it many hours after sending, or even the next days.
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Nov 13, 2014
When creating a new subscription via the API (Plesk 12) is there a way to specify the Mail settings? More importantly is there a way to turn off Mail when setting up a new subscription? Each time I create a subscription via the API Plesk spits out the following error:
Code:
New configuration files for the Apache web server were not created due to the errors in configuration templates: Template processing failed: file = /usr/local/psa/admin/conf/templates/default/domainWebmail.php, error = Template_Exception: Empty content was provided for config file /etc/httpd/conf/plesk.conf.d/webmails/horde/demon3zxc.e-worksmedia.com_webmail.conf file: /usr/local/psa/admin/plib/Template/Writer/Webserver/Abstract.php line: 47 code: 0.
Here's an example of the request I'm sending:
Code:
<packet version="1.6.3.0">
<webspace>
<add>
<gen_setup>
<name>{{domain}}</name>
<ip_address>{{ip_address}}</ip_address>
[Code] .....
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