Paypal Dispute With Worldstream For Server Not As Described

Jan 14, 2009

Ok here is the scenario.

Day 1 - Ordered server, agreed price and spec and installation date. Quoted 3 days setup time.

Day 3 - I was told need an extra day to setup this I said is fine.

Day 4 - server is setup but is missing 2 drives and only has half the ram I ordered. I email them to tell them this.

Day 6 - They finally respond to my email and tell me they have fixed the missing drives and ram they also offer me 10 days free as compensation. The problem is now the server is completely down, doesnt even respond to ping.

Day 7 - I email them to tell them server down and I now want a refund, I offer to accept a partial refund to compensate them for manual work involved in setting up server. (412 euros paid 350 euros refund), this offer made in goodwill so resolve quickly. 2nd proposal sent later for only 300 euro refund.

Day 9 (today) - No reply whatsoever and server still offline I raise a paypal dispute and within 1 hour I get a email telling me they agree to my 2nd proposal (only 300 euro refund) however they want me to cancel paypal dispute first.

I have read the paypal dispute policy and I see if I were to cancel the dispute and they then not refund me I have nothing since I cannot reopen the dispute, whilst if he were to refund me and I was to try and scam him he would have a strong case as paypal have the refund logged so he has far less to worry about. So I am not cancelling the dispute and even offered to set it to 300 euros but he says if I dont cancel the dispute I get no refund.

Just want to know peoples thoughts on this, consider I never have had the server I ordered working, its currently completely down and he was ignoring me until I raised the dispute which doesnt put his trustworthyness very high.

The provider is worldstream.nl

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We have received a charge back request from paypal and under our standard policies this constitutes forfeiture of all service rights and possible ban from any future services. Had you allowed us the time and consideration to work out your grievance we may have come to a mutual understanding but in taking the action that you did you have broken any trust that a service relationship will require. At this time we have no intentions of providing any further service for this account.

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I've been having a server from worldstream.nl for few months now, during the first months everything was good.

Now, during the last two months my server has been offline every week for hours. I Asked them to give me a new server because there are clearly some hardware problems. They didn't. They instead installed my debian os again. 4 days after the new installation, the server is offline again. I asked them to replace the server again, no success. They instead replied "Have you checked your error logs?".

It's a bit difficult to check the error logs if the server is offline.

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A while ago, I was on the lookout to rent a dedicated server and I stumbled upon Worldstream.

I looked through their servers and I did not find anything that matched my specifications and budget. I sent them an email with my specifications and within three hours I got a quote that matched my budget. +1 for Worldstream to reply very fast.Setup: I ordered the server in the morning (IST 10 AM) and I specifically asked them to install a custom grsec kernel for me.

When I checked my mail again at IST 7 PM, the same day - there was a mail to say that the server had been setup along with the login details. I logged in and saw that my custom grsec kernel was also installed and running. The grsec kernel install came FREE.

Wonderful.I have been using the server for three months now.Stability and speed: The server has been very stable and there was no unplanned down time. The speed is good too.Communication: Communication with Worldstream, esp with Lennert, the account manager has been excellent so far. There was only one planned maintenance when their network supplier had to do some maintenance but that was done quickly. However, my server was down for a couple of hours more, because some one forgot to add my server's IP to the new VLAN. A call to Lennert solved that and he apologized and assured me that will not happen again.

After this, there has not been any downtime or problem.Flexibility: Worldstream is very flexible when it comes to your specifications. Unlike many other providers, they provide servers with your custom hardware specifications. No fuss about it.

My server came with 4 GB RAM. Yesterday, I asked them whether they can reduce the RAM to 2 GB and accordingly modify billing. Immediately the RAM was reduced and the billing was modified.

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These three months have been very smooth, communication has been good and the server works very well by our Lord's Grace.

Worldstream is a very straightforward, flexible and no-nonsense provider. I am sure that I will continue to host there for a long time to come.

Here is the link to a speed test from my server:[url]

Please test and let me know the speed you are getting and your location.
The domains I host on this server are:[url]

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