We've been with ipower for 5 years and never really had any problems. Their customer service has never been very good but never noticed any down time. Now that they have moved to their new vdeck our site has been down, email has been down and problems with ftp. Have been reading customer reviews on serveral review sites with horror stories. Now we're trying to decide whether to stay and hope they resolve their issues or jump ship.
I visited Cnet.com prior to switch my hosting plan to Ipowerweb, Cnet gave Ipowerweb a Top 10 recommendation and it did help me made up my mind. Well.. It was a huge mistake and now I'm writing formal complains to BBB and the Attorney General. Also, I CC Cnet customer service and urge them to remove Ipowerweb from their recommendation list.
I used to have my domain with register.com and with my pages hosted by hostsave.com for almost 5 years. They're pretty good but a little pricy. So, with only 1/3 of the price, I switched both my domain & hosting to Ipowerweb on 4/7/2006. Normally, you should receive an email notification with username and password within couple hours so you can start to use the CP. But with Ipowerweb, I waited for 3 days and not getting anything, but the domain was transferred (From Register.com). Without any clue, I created a ticket to Ipower requesting the transfer status , the support team gave me a response, which was to have me contact their billing department due to authentication issues. Well, base their instruction, I sent another email to their billing and waited for another 3 days without any response. I just canít wait any longer, so I called and waited 47 minutes and finally talked to their billing people, said they need a copy of my Visa-card and my Driver license so they can activate my account. Even that sound a little strange and unreasonable, but with a domain down for almost 10 days, I have to do what they ask me to do, so I attached the photo-scan in the return email.. Well, another 3 days passed.. No response !!.. Then I made another call, they claimed that I need to Fax the Photo-scan over instead of emailing (why didnít they tell me at first place ?) and they gave me a fax number to submit my scan. Well, I tried that number for almost 20 hours (A Modem/Fax Card with automatic dialing for every 5 minutes), for some reason, the fax line was always busy... waited for another 3 days.. Complained over and over but nobody from Ipowerweb even bother to contact me ..
It's now been almost 1.5 month, that I was forced to gave up my domain and to get a new one form my current carrier.. I have to change my email address cause my domain was hijack by Ipowerweb. I sincerely believe they did it on purpose cause thereís no way a company could be so rude and so stupid but still stay in business. Having talking to Ipower People is like talking to a bunch of idiots. Compare with what I'm with now.. Ipower is a joke !!!! Ö Iím waiting till 6/7/2006 to reclaim my domain back, cause base on ICANN rules, a domain can not be transferred again within 60 days. Even though I know itís gonna be difficult cause Ipowerweb had my domain locked, but, Iíll still try and I will bring them to court if necessary.
Know what, Just couple of weeks ago, I got an email from Ipowerweb , they asked my to participate a survey and to rank their service level since I've been with them for over a month now, HELLO, GIVE ME A BREAK !!!! ... I CAN NOT even get access to my CP ...
I have a VPS hosted through iPower (or more my company does), and it comes with Virtuozzo and Plesk installed. When I started here the VPS was already set up, so I didn't get a say in it. Anyway about a month or so ago I started getting just random errors in Plesk when trying to set up Mailman. I shrugged it off at the time because I was busy designing a website. Now however I have a staggering list of errors, and 2+weeks and 8+ contacts (Live online, phone, and email) with iPower, things are only worse then when they started. So, for your enjoyment, is a sample of our email conversation, copied and pasted from my inbox. Let's just say LiquidWeb got an email from me today, I'd pay double what they are charging for halfway decent customer support.
P.S. I love how they get generic "American" sounding names like Audrey K. or Jim C., etc, yet can't really speak English......
About a month ago I opened a new hosting account with IPOWER. I had a bad experience with IPOWERWEB about 4 years ago but since they had my domain subscription I decided to keep things easy and use them to host the domain...bad choice. During the first 30 days I have had nothing but problems. The biggest issue is performance. All I was doing was running a simple php-based message board with about a dozen users. The mySQL performance was so bad that moving from one forum to another took about 45 to 60 seconds. VDeck....don't get me started. After opening 3 to 4 tickets for support on the performance issues I was finally told that they had major mySQL peformance problems and were starting a project to address.
Needless to say I dropped the account within the 30 day trial period and after doing hours and hours of research on this board (thanks!) and a few others, I went with Hawkhost. I could not be happier! The pricing is great, the support is outstanding, and my performance is lightning fast. If you are looking for a basic but solid hosting account you cannot go wrong. Thank you to all who made the Hawkhost recommendation. IPOWER, you can GTH!
I've had a Ipower hosting account since 2002 and recently even renewed both my service and domain registration.
After googling around about "HTML/Dldr.Iframe.DP [virus]" I found another person who has an ipower account mentioning the exact same problem on their site.
Does anybody know anything abou this?
Has anybody heard anything about ipower sites being recently hacked or something?
How and why has this happened? is my site just special and am I lucky? or has this recently also happened to other ipower accounts to?
I've contacted ipower but expect some generic response of no real help.
I have pasted just the basic fragment of the code below -
Yet another negative review of ipower.... I want to start by saying that this site has been indispensable in helping me come to a decision about changing hosts. The top ten lists I was finding seemed strange and fake, and I'm glad my suspicions about them were confirmed. I love the atmosphere here as well. Everyone is so helpful in their posts.
I've been hosting a personal site with ipower for about 6 years and most of the time it's been fine in terms of pricing and service for what I've needed. About a year ago I started a gaming guild site that is also hosted with them which experienced many unexplained outages. (All I can think is a bandwidth problem, even though it displayed garbled statistics that it was both exceeding and hardly using any.)
They migrated the gaming guild's site to the new platform they're making everyone go to (vDeck 3) with no problems, but it is horrendously slow and tedious to work with. How this could have been considered better is beyond me.
I found my personal site to be down a few days ago and emailed customer service about the problem when it did not clear up after a few hours. I was looking for information on whether it was a problem on my end or theirs and got back this gem - "you need to check the errors with your Web site by your own. If you do not wish to do so you can signup for a new account."
Frustrated with this response, I called up to see what the problem was. Apparently my site is on a server that has now been shut down. They could not migrate it because it is "too complex." The customer service guy could not give me further information beyond that. The only solution is to backup my site, open a new account with them and set the whole thing up again. (The CS guy sounded embarrassed about this.) Also, the data on my webspace will be deleted in seven days. Here's the kicker - I was notified about NONE OF THIS.
I was debating between staying with them and taking the "devil you know" approach (and having to deal with their terrible vdeck 3 platform with mysql/phpmyadmin speeds that make me want to pull my hair out) or switching and possibly running into worse problems down the road. Thanks to these forums, I don't think I'll have to make that kind of a decision now and I learned a lot about web hosting in the process!
After a few hours of research I think I've settled on Hawk Host. I'm really liking what I see when I read about them here, comparing them to other hosts and visiting their support forums. I hope to come back and add a positive review at some point in the future. A very aggravating experience has been completely turned around for me at this point.
We are now with Ipower for 18 months, and I would like to say there was very good service from their side... downtime was minimal (1 hour out of 18 months), and their support is excellent - executives speaking perfect english and offering very professional and helpful service 24 x 7 We don't run a huge traffic heavy website, but we do run certain smaller websites, and it was a good service all along.
I sign up iPower Hosting package since 5th march 2009, and trying to migrate my database from my current cpanel over their control panel but thing does not works, and I have submit the ticket over there. but the respond from them very slow, and each reply does not help much.
the question has asking repeat again and again, the information I provide also again and again. see how their respond time for my ticket ...
We have a personal website hosted by Ipower. It has been hacked in the past (it is in frontpage 2003). We recently contacted Ipower as the site wouldn't come up and they said they fixed it. When we went to the actual file, there was pages of prescription drug related add ons which we deleted. The site now works and we did a new page with an advertisement for a party but when we emailed it to people, to our horror, they told us that they couldn't open it as it was labeled as a virus by their computer and an "attack site" by some others. We don't get any such notifications on our home computer (AVG) or on our laptop (McAfee). What do we need to do to make sure that this is an okay site from here on in?
I am looking for a resonably pricing hoster that accepts paypal. I do not own a credit card but do own a bank account. I cannot for the love of me find a hosting company that will accept unverified paypal accounts which is my only method of paying for hosting. Can someone please refer me to a hostign company that actually does take unverified paypal?
I found out today that FatCow, Dot5 Hosting, PowWeb, and iPower Hosting are all part of the smae hosting conglomerate. The parent company is called Endurance International Group. It seems that the companies have gone out of their way to make their connections unpublished, which is very misleading to their customers. However, I recognized some similarities of their websites, and spoke with a representative over the phone who admitted that they were all connected. There are probably other companies too, but they wouldn't give out any more info.
I couldn't find any good review sites, but lots of places recommended iPowerWeb.
What I want is:
* I want to know who the MOST RELIABLE (uptime) hosts are.
* I want to know who has the best 24/7 telephone tech support.
* I want to only pick hosts that have been around for a while and are profitable so they are less likely to go out of business on me.
* I'm looking for a HIGHLY ETHICAL company that doesn't allow their servers to be used for spam or other $#!+ that gets them blocked. (my current hosting company is currently blocked from some email servers because they let someone using their servers send spam, so now their customers (including me) can't send email to some domains (e.g., aol.com). I'm rip$#!+ about this) ).
* I am NOT looking for the cheapest deal. I want premium quality by a large, well-established professionally-staffed company; not some guy running a rack of blades in his basement ever since he got laid off in the dot-com bust.
I will warn everyone now! I have posted warnings in the past.
I have had nothing but bad experiences with Ipower. Lately the problems have gotten worse. Even after Ipower says they have fixed the problem, my server crashes again and again. I have been searching for a new company, but have had no luck. I am also looking at getting a lawyer because Ipower has failed to keep their promise and their tech support supervisors are wise asses. They treat you like crap and act like they are the smartest people in the world. They argue with customers and frustrate the hell out of you.
If you have had a problem with Ipower post a reply! We need to steer people away from them.
Paypal started sending me notices that it was unable to connect to my IPN (I'm using modernbill v4) yet I used it without a problem for 3 years.
The sent this message in response to my support inquiry:
I have had the IPN logs checked and show that, on recent transactions, your Web server returned an HTTP 200 OK on some of the transactions. Transactions were pulled from:
Date: Fri, 04 Jan 2008 15:00:09 GMT and Date: Thu, 03 Jan 2008 22:20:48 GMT
The reason that you are receiving the E-mail in question is due to your server not responding with an HTTP 200 OK rsponse. When this happens, the PayPal system attempts to resend the IPN POST for up to four days at which time the E-mail in question is generated to inform the merchant of issues with the IPN script.
This issue is not a PayPal issue, but is rather caused by your server's response to IPN POSTs sent to the IPN Script.