Hosting Dispute Resolution
May 21, 2007
Is there a club for hosting companies to belong to that might seek to arbirate when there's a dispute ? The company (in USA) hosting my sites has decided to withdraw support. They say I was wasting their time; I say they were avoiding addressing the problem. I don't want to stay with a company that throws a fit if you criticise them, so it's time to move on. But they have been paid to host my sites, so I reckon I'm due a refund. They are ignoring my e-mails. The sum involved is small, it's just the principal really.
Tim Dawson, Isle of Mull, Scotland
View 8 Replies
ADVERTISEMENT
Jan 14, 2009
Ok here is the scenario.
Day 1 - Ordered server, agreed price and spec and installation date. Quoted 3 days setup time.
Day 3 - I was told need an extra day to setup this I said is fine.
Day 4 - server is setup but is missing 2 drives and only has half the ram I ordered. I email them to tell them this.
Day 6 - They finally respond to my email and tell me they have fixed the missing drives and ram they also offer me 10 days free as compensation. The problem is now the server is completely down, doesnt even respond to ping.
Day 7 - I email them to tell them server down and I now want a refund, I offer to accept a partial refund to compensate them for manual work involved in setting up server. (412 euros paid 350 euros refund), this offer made in goodwill so resolve quickly. 2nd proposal sent later for only 300 euro refund.
Day 9 (today) - No reply whatsoever and server still offline I raise a paypal dispute and within 1 hour I get a email telling me they agree to my 2nd proposal (only 300 euro refund) however they want me to cancel paypal dispute first.
I have read the paypal dispute policy and I see if I were to cancel the dispute and they then not refund me I have nothing since I cannot reopen the dispute, whilst if he were to refund me and I was to try and scam him he would have a strong case as paypal have the refund logged so he has far less to worry about. So I am not cancelling the dispute and even offered to set it to 300 euros but he says if I dont cancel the dispute I get no refund.
Just want to know peoples thoughts on this, consider I never have had the server I ordered working, its currently completely down and he was ignoring me until I raised the dispute which doesnt put his trustworthyness very high.
The provider is worldstream.nl
View 14 Replies
View Related
Jul 1, 2008
Ok, I have services at Veritynet on a vps, They have terminated our server that is fully PAID for a year without refund, due to a dispute I opened in paypal because of services being down for a week.
I talked with their customer support for three days to get my services back online, and finally said enough is enough, I want a refund to take my service elsewhere, Now he has totally cut off our services even tho the paypal dispute ended in no refund being given.
What is my course of legal action?
This was sent to an email:
We have received a charge back request from paypal and under our standard policies this constitutes forfeiture of all service rights and possible ban from any future services. Had you allowed us the time and consideration to work out your grievance we may have come to a mutual understanding but in taking the action that you did you have broken any trust that a service relationship will require. At this time we have no intentions of providing any further service for this account.
View 9 Replies
View Related
May 19, 2008
Do you consider resolution time guarantee when choosing a host?
What resolution time guarantee does your host offer?
Is one hour resolution ok?
This is what webhostgiant.com offer as their support resolution time.
[url]
View 11 Replies
View Related
Apr 21, 2008
I have couple of clients using web hosting services for their .in domains. Half of them time it resolves and half of the time it does not. I went to the office of the client and took traceroute / ping reports to main IP + DNS and it resolved fine without any issue BUT the sites does not resolve.
Sometimes it resolves with www but does not work without it and sometimes it works WITHOUT www and does not work with www.
I talked with the Data center and as I guessed they were unable to trace the problem as both resolved fine @ their end and network was also fine.
What can be the problem?
If its .in registry issue then howcome other .in domains works fine @ those PCs but those hosted @ my server.
View 4 Replies
View Related
Apr 1, 2008
What is the best way to reduce the delay in DNS resolution for vistors to our hosted domains?
- Using multiple servers that spread across different geographic locations?
- Writing a script that contacts major DNS servers and queries our domains, so that they keep this
info in their cache?
View 6 Replies
View Related
Feb 28, 2007
I came across: [url]and they have a $75 one time for spam resolution, has anyone actually tried it? I'm having spammer problems at the moment,
View 5 Replies
View Related
Aug 30, 2007
I end up working on about 5-6 different desktops regularly. I shorthand most of my servers in /etc/hosts so rather than typing www13.domain.com I shorthand it to www13. So rather than try to maintain each of these 5-6 hosts db's (and rather than setting up something more elaborate), I decided to take one of my personal ldap servers, added ou=Hosts,dc=domain,dc=com, and set it up as an ipHost objectclass (with the machine name being the cn, and the IP being ipHostNumber). I then installed libnss-ldap and the ldap client on my machine, editing /etc/ldap.conf by adding the base and uri, /etc/libnss-ldap.conf adding the base, ldap_version, uri, and setting nss_base_hosts to ou=Hosts,dc=domain,dc=com. I then edited /etc/nsswitch.conf and set my hosts: record to include ldap at the end.
When I do getent hosts, the hosts are listed as they should be (ip machinename). However, when I try to ping or resolve any of the machine names, it fails.
getent hosts|grep testldap
24.62.234.23 testldap
ping testldap
ping: unknown host testldap
View 3 Replies
View Related
Apr 12, 2007
Recently ive gone through lot's of providers, and my latest one computhings.co.uk (was recommended) has recently lost support (their license expired) and my domain is having problems!
I tried a tracert to track the problem and i get an error in resolving the domain name. My DNS servers are set to where they should be, and i can get to the servers via a web browser (ns1/ns2) but when accessing my domain i get a server not found.
Is this my fault or their fault? As if its mine i will hang on and if its theirs im moving servers today!
View 3 Replies
View Related
Apr 9, 2009
All of a sudden my site gives me this error
Quote:
Warning: file_get_contents() [function.file-get-contents]: php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution in /home/nnnnn/public_html/manga/update.php on line 2
Warning: file_get_contents(http://img2.domain.com/robot.php) [function.file-get-contents]: failed to open stream: php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution in /home/nnnnn/public_html/manga/update.php on line 2
It was working fine a week ago. I don't believe I changed anything major.
View 6 Replies
View Related
Aug 12, 2008
We first noticed the issue on July 19th, Backups were taking a while to transfer from our own servers, and we were getting tickets from clients asking why this was happening. At the same time, it took about 4-5 minutes to log into the backup console. Issue seemed to correct itself so that backups were possible, and we assumed that scott would be aware of it and would work to resolve it.
Again on the 29th it slowed completely again. We immediately dispatched an email to their support email asking whats up, gave them detailed information such as access to the script and the output so he could monitor it.
The same day a few hours later we got a response that he would run the script and monitor it.
On the 31st, after not getting an update I asked what was going on. He said he ran the script, it seemed to stall for long periods of time and he would know more in the afternoon.
After not getting an update for ~5 days I asked what was going on and I expressed that i was not happy with the lack of communication/updates ont he situation. He updated me later that day saying that we weren't the only ones being affected. Fair enough, he is working on it. Thats all I wanted to hear.
Now ever since that email I received on the 5th (AUG) it has been up and down and all over the place.
After seeing him post on the forums I sent him a PM (10th August), summed up it was basically saying I had an issue, and I need it fixed. I figured since the PM system is usually pretty good at not losing them that he would see it and respond accordingly, that way there was no chance of it being lost from point A to point B as an email.
Well to this day, no response nor resolution.
I really have exhausted all points of communication, and I want to make it clear that I am not bashing them, when it works it's great. But maybe someone else affected can provide more insight..
View 12 Replies
View Related
Apr 3, 2007
I have searched google and these forums for this error but nothing came up that was relevant to me as i have not changed any server configurations what so ever at all, have not done ANYTHING to my server accept use the wget command since i got the server.
When i type the urls in normal in a browser they work fine.
But now, Now matter where i wget a file from i get this error
Quote:
"Resolving www.xxxx-xxxx.com... failed: Temporary failure in name resolution."
Has anyone experienced this before? How did you resolve it?
View 11 Replies
View Related
Apr 23, 2009
I'm trying to find at least three web hosting companies to choose from to host a Joomla websites on a shared server. Would consider dedicated if the deal was right. I have a friend of mine who wants to create a church website, and is looking for the best deal. I use Netfirms which I have never had an issue with, but I didn't want to be bias, and would like give him other options to choose from.
Is there a good WebHosting Review site, I could check out, or maybe someone could recommend their top three. I reading threw the forums here and I noticed there are not that many complaints with Hostgator. Again, I just want to see if there was anything out there better.
View 12 Replies
View Related
Mar 5, 2009
I'm hosting wmv,wma,mp3 files, streaming of video can be done with Windows hosting, but my website script is with php.
Do you suggest Windows Server 2008 hosting or redhat linux hosting?
View 6 Replies
View Related
Jun 4, 2009
Lets say you're a customer looking for web hosting, but do have technical experience - you know, you develop your own websites, you've had experience in this sort of thing before.
What if you came across a provider who seemed to offer a good service, they're high quality, they can host your website on their brilliant setup etc... but they do not provide any e-mail accounts with your hosting?
We're developing our own shared hosting setup, our own control panel too. Regardless of the control panel though, we wouldn't feel comfortable hosting peoples e-mail. We have plenty of experience in every other aspect of general shared hosting - but not looking after e-mail accounts nor the associated software.
To be honest I don't think that many shared hosting providers truely handle e-mail properly, and that job should really be left to the professionals.
We could of course guide customers or potential customers on why we won't offer e-mail accounts (i.e. not wanting to offer something we know we can't provide to a high enough standard) and instruct them on how to setup e-mail with another provider (such as Google, who will do this for free with limitations).
The alternative to the above is that we mask in a third party to look after e-mail, i.e. resell someone elses e-mail services as part of our hosting packages. The third party would require API access to setup/remove accounts..
What do you think? Are we just acting stupid trying to provide web hosting without e-mail hosting included? I noticed a while back Dreamhost encouraged their customers to use an alternative e-mail provider!
View 12 Replies
View Related
Oct 26, 2009
I have about 5 sites all hosted on my same hosting account. One of those domains is attached to the hosting account. I place my other domains in a folder of a sub-directory of my main domain. This has been working fine, up until today when i noticed a weird error. I give you a little example of how my sites are setup
my main domain:
www.maindomain.com
My other sites hosted in a sub-directory of my main domain:
www.maindomain.com/sites/site2/
www.maindomain.com/sites/site3/
How my other sites appear on the web:
www.site2.com
www.site3.com
This works fine for every page until i go to www.site2.com/index.php
It redirects to www.maindomain.com/sites/site2/index.php for some reason
View 2 Replies
View Related
Feb 27, 2008
Can WHT'ers please suggest some reliable UK hosts so I can do some research on them? I am just looking for a small hosting account hosting one domain.
View 14 Replies
View Related
Aug 31, 2014
Plesk 12 - Domain with no hosting I'm getting error when changing hosting settings to Website Hosting
Error: Some fields are empty or contain an improper value. ('home' = '')
View 3 Replies
View Related
Jun 4, 2008
*web hosting
*game server hosting
*voice server hosting
Ive finished the template at the moment here is how it looks: ...
View 4 Replies
View Related
Apr 2, 2009
This question gets asked a lot in our Helpdesk and I figured I would post our knowledgebase article here to help anyone else wondering the Pros and Cons of Unlimited Domain Shared Hosting vs. Reseller Hosting. If anyone has anything else to add, I appreciate any feedback on how we can improve our KB article.
----------------------------------------------------------------------
Given the present state of shared hosting, many clients may ask "Why would I need a Reseller account if I can host unlimited Addon and Parked domains within a single shared hosting account?". There is certainly enough Disk Space and Bandwidth provided in many of today's hosting packages, so why bother to purchase a Reseller account?
Many don't realize the drawbacks of hosting large numbers of domains within a single hosting account until they've already packed tens of them onto a single package.
So how do you know whether a Reseller account or Shared Hosting account is right for you? The answer is in how you plan to provide access to others and how "mission-critical" the sites are. You should consider the following factors when deciding on hosting a large number of domains:
1. Who will be managing these sites?
2. How important is site security between sites?
3. Will these domains need dedicated SSLs?
4. How resource intensive will these sites be (RAM, CPU, MySQL)?
In a nutshell, Reseller plans are for those who wish to host websites for other sub-clients and a shared hosting package is for a single individual managing multiple personal domains. We'll go over the 4 points above in greater detail.
1. Who will be managing these site?
If you personally own multiple domains and wish to host them within the same hosting space, you can easily do so with an Addon or Parked domain. An addon domain will allow you to host a new domain within a subdirectory of your hosting space. A parked domain will allow you to have multiple domain names point to the same content. Since addon domains reside within the same user space as your main domain, you can manage all of your domains with a single login. You can see the problem if you want to provide another user with access. Since all accounts are managed with a single set of login credentials, if you give another user access to their addon domain you are also giving them access to your main domain. If you have vital information stored on your main domain and you are hosting another domain as an addon domain for someone else, you cannot provide them access to their hosting without compromising the integrity of your main domain.
When hosting sites as a Reseller, your clients in turn will want access to their account and will want exclusive rights to their disk space and server resources. With a Reseller account, each sub-account you create gets its own username, password, and isolated user space on the server. Individual clients of yours have access to their user space and their user space alone. In addition to the isolation with regards to access concerns, each account also gets their own cPanel access. All of the same great features that you use to manage your sites can also be given to your clients. Next time client Y wants to add an email account, you don't have to do it for them for fear of giving them access to your cPanel, you can simply give them their login details and they can manage their own email accounts.
2. How important is site security between sites?
This is along the same lines as point 1. This is not necessarily related to who you are hosting for, but what content you are hosting. Imagine that you are a webmaster and you are hosting your own personal site-in-a-box community forums (such as PHPBB or vBulliten) on your main domain and a company website for a paying client on an addon domain. It is not uncommon for popular scripts to have security flaws in older versions. Script authors will often update security flaws in later versions of their software. For this reason, it is very important to keep scripts up to date on your site. But let's assume you forget to update your scripts for a couple of months and an unscrupulous individual takes advantage of a well known security hole. Using this exploit, they gain access to your forums and any subdirectories. Since you are hosting another domain as an addon, they now have access to this domain's content as well. A site defacement on this company's site may not bode well for you when they are considering you for web master services in the future.
If these two domains had been separate into two individual users (i.e. two subaccounts created through a Reseller), their content would've been inherently isolated server side by Linux's user management. Sure, your forums still would've been affected by the security hole, but the break-in would've been isolated to your site alone.
Going back to our example, let's say that instead of a corporate website as an addon domain you are hosting an image gallery site for all of your cats. In this case, it may not be a big deal if a compromise in your main domain spreads to your addon domain. After all, they are both owned by you and you're only losing some time and effort to restore these sites from your local backups (which I'm sure you've actively maintained ). But then again, you are losing time and time is money. If these sites had been separated into individual users, again, you'd only have to restore one site's content.
The idea here is isolation. Reseller plans provide you with the peace of mind to know that if one of your users doesn't keep up with their site's content as actively as they should, their actions won't negatively impact the content hosted on other domains. If you and those you host in your addons are diligent webmasters, maybe this point won't have much bearing on your decision. Only you can say for sure.
3. Will these domains need SSLs?
As of this writing, SSL certificates must have a dedicated IP address to be installed. If you are hosting multiple domains on the same shared hosting package, you can still install an SSL (or purchase a dedicated IP address and install one) but you are limited to exactly one SSL on your account. If you are hosting multiple domains on the same package (and consequently the same IP), you must choose which domains gets to have the dedicated SSL.
Sub accounts of Resellers can each be placed onto separate IP addresses and, as a result, can each have their own dedicated SSL installed.
Of course, both shared accounts and Resellers' sub accounts can use the server's shared SSL free of charge. However, some clients prefer to see their domain in the URL bar when they visit https.
4. How resource intensive will these sites be (RAM, CPU, MySQL)?
We've already established that disk space and bandwidth will be no problem. But what about CPU, RAM, and MySQL resources?
It's important to be aware of the resource needs of your website. As administrators, we have to make sure all users "play nice" on the server. We can't have user X eating all of the CPU cycles computing pi to the trillionth decimal place while you are trying to serve web pages to your loyal visitors. We have to monitor the actions of all of our users and in the event someone is stepping beyond the bounds of acceptable resource consumption, we have to take action. In most cases, this entails disabling the abusive script, but in extreme cases we have to suspend the abusive user account to prevent other domains from encountering performance degradation on their sites.
If you are hosting 100 domains as addon domains, all serving nothing but static HTML pages, maybe you will stay off the radar.
But considering most sites are more complicated than static HTML, you may want to be aware of how many sites you host as addons and what content they serve. If you're hosting the latest and greatest Joomla modules, with up to date news feeds, integrated forums modules, polls, blog posts, etc your site can certainly require a degree of CPU to serve your pages. Now imagine you have 5 or 10 of these sites all hosted as addon domains. The resources these sites need to generate their content can quickly add up and before you know it you've got a friendly email from Acenet, Inc. in your inbox wondering why your user is consuming 2 of the 8 CPU cores on the server. That may be an exaggeration, but you get the idea. In the event your resource usage becomes so excessive that we have to suspend your user, now all of your sites are down instead of whichever one may be the direct cause of the spike in CPU, RAM, or MySQL consumption.
If each of these had been separate Reseller accounts, the offending account could've been suspended temporarily while we work through the cause, leaving the rest of your domains live and kicking.
The conclusion here is that you need to be aware of the needs of your sites in a general sense. Hosting unlimited domains within a shared hosting space is certainly a nice feature. For those webmasters who have multiple presences on the web, it's very convenient to be able to manage all of their personal domains from a single control panel. For those entrepreneurs who are hosting multiple domains for other individuals, the features and security associated with a Reseller plan and the inherent isolation of Linux users is a must have.
----------------------------------------------------------------------
View 12 Replies
View Related
Jul 31, 2014
I'have a problem with my aps setup on sanbox.When i create on customer ccp when i click finish i have this error. I must only test.
Error: Instance of application with id 124 and version '1-4' can not be provided: There is no resource of class 'Shared hosting Apache' with provisioning attributes 'Web Cluster' in subscription with id 1.:There is no resource of class 'Physical hosting (IIS)' with provisioning attributes 'Web Cluster' in subscription with id 1..If i add the shared hosting apache resourse i get this error : There are no "apache" services that satisfy given attributes: "Web Cluster".
View 3 Replies
View Related
Jan 29, 2015
I have a problem with Parallels Plesk v12.0
Hosting type on website became "No web hosting."
When I try to change hosting type to "Forwarding" it changes ok.
If I change hosting type to "Website hosting", I get message "The hosting type for "website name" was successfully changed.", but hosting plan still stay "No web hosting"....
View 3 Replies
View Related
Jul 13, 2005
I am developing a website for a client of mine (the client is a close friend and know's that he is getting a newbie). This site will be larger (project wise) than anything that I have ever done (everything I have done in the past has been FrontPage). We will be using several third party applications that need to run on the server as well as our own custom developed applications. We do not yet know how much access to the server's deeper structures we will need for all of the applications that we want loaded on our server to run. Things we have in mind: oscommerce, mysql, php5, apache, linux, vbulletin, blogger, phpbb, adserver, ect... Would these things run ok on a shared host and would I have full authority to configure them without needing full access to the server? Or will I need access to the entire server (dedicated server) in order to have full customization capabilities? I guess all I am trying to figure out at this point is will shared hosting for a large project limit our abilities to use 3rd party apps, or do most 3rd party application designers build their stuff to work in a shared hosting environment anyway? If we need to get a dedicated server we will, but if we can get away with shared hosting for a while (especially during development when the site will not be generating revenue) it would be nice to avoid the price of a dedicated server. Many thanks for your comments, insight, and expertise! Also, if anyone can sight some common scenarios that may require a dedicated server over a shared hosting plan, that may help me to understand what the limitations of a shared hosting plan vs. a deicated or virtual dedicated server are.
View 2 Replies
View Related
Jun 1, 2009
Kindly provide the Webhosting comparison between EasyCGI Hosting and WebFaction Hosting.
View 3 Replies
View Related
Aug 12, 2009
It's impossible to find a cheap webhosting service for Rebol, I found one which cost an awfull 20$ per month for 100 Mo
So I'm thinking about taking a VPS but would like to share the cost by reselling some spaces. What would be the best Hosting Resellers for that, I mean with GOOD TECHNICAL SUPPORT KNOWLEDGE OF CGI INSTALL.
View 0 Replies
View Related
Apr 16, 2008
if i want to make image hosting such as allyoucanupload or imageshack , where hosting should i go to,... i was with hostgator and they suspended me for it.
View 14 Replies
View Related
Aug 17, 2008
Here is my dilemma, thanks to a thread in these forums I was directed to a hosting website called pc-core.net and I was interested in using them, because it does not appear that they oversell at all. My question is regarding the fact that they have the shared hosting for $12/month with ~5gb of disk space and 50gb of transfer. I then just looked at reseller hosting for the heck of it, and noticed i could get a reseller hosting account with 45gb storage and 450gb of bandwidth for $10/month. Even though I wont be selling hosting, or anything like that, can I use a reseller hosting account like a normal shared hosting account?...just with more space and bandwidth?
View 3 Replies
View Related
Jun 13, 2008
I'm new to the VPS scene, so could someone tell me the difference between VPS and say shared hosting or dedicated hosting? Actually I really like to know what a Virtual Private Server actually is.. I know shared hosting is typically a single account on a server with several hundred other accounts which is used primarily for the sole purpose of hosting websites, and I know that dedicated hosting is functionally the same as colo except that you rent the server, instead of having your own purchased server plugged into some network. So what is VPS?
View 3 Replies
View Related
May 6, 2008
Do website builders generally go with shared hosting or dedicated server? I mean, if they work on several websites would they get a dedicated server instead of shared? From what I understand through reading shared hosting is basically if you only have one website. So one with multiple websites would go with a dedicated server?
View 12 Replies
View Related
