Veritynet :: Services Terminated Due To Paypal Dispute Opened

Jul 1, 2008

Ok, I have services at Veritynet on a vps, They have terminated our server that is fully PAID for a year without refund, due to a dispute I opened in paypal because of services being down for a week.

I talked with their customer support for three days to get my services back online, and finally said enough is enough, I want a refund to take my service elsewhere, Now he has totally cut off our services even tho the paypal dispute ended in no refund being given.

What is my course of legal action?

This was sent to an email:

We have received a charge back request from paypal and under our standard policies this constitutes forfeiture of all service rights and possible ban from any future services. Had you allowed us the time and consideration to work out your grievance we may have come to a mutual understanding but in taking the action that you did you have broken any trust that a service relationship will require. At this time we have no intentions of providing any further service for this account.

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Paypal Dispute With Worldstream For Server Not As Described

Jan 14, 2009

Ok here is the scenario.

Day 1 - Ordered server, agreed price and spec and installation date. Quoted 3 days setup time.

Day 3 - I was told need an extra day to setup this I said is fine.

Day 4 - server is setup but is missing 2 drives and only has half the ram I ordered. I email them to tell them this.

Day 6 - They finally respond to my email and tell me they have fixed the missing drives and ram they also offer me 10 days free as compensation. The problem is now the server is completely down, doesnt even respond to ping.

Day 7 - I email them to tell them server down and I now want a refund, I offer to accept a partial refund to compensate them for manual work involved in setting up server. (412 euros paid 350 euros refund), this offer made in goodwill so resolve quickly. 2nd proposal sent later for only 300 euro refund.

Day 9 (today) - No reply whatsoever and server still offline I raise a paypal dispute and within 1 hour I get a email telling me they agree to my 2nd proposal (only 300 euro refund) however they want me to cancel paypal dispute first.

I have read the paypal dispute policy and I see if I were to cancel the dispute and they then not refund me I have nothing since I cannot reopen the dispute, whilst if he were to refund me and I was to try and scam him he would have a strong case as paypal have the refund logged so he has far less to worry about. So I am not cancelling the dispute and even offered to set it to 300 euros but he says if I dont cancel the dispute I get no refund.

Just want to know peoples thoughts on this, consider I never have had the server I ordered working, its currently completely down and he was ignoring me until I raised the dispute which doesnt put his trustworthyness very high.

The provider is

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Aug 1, 2008

I want everyone to know that the purpose of this post is to ask for help, and nothing else.

I bought a VPS from VerityNet one night. The next afternoon,I found out that my server was not setup yet and I had to call in for it to be manually setup. Great! Now I can get going, except for some reason I am not able to login to their PPP (Parallels Power Panel) and not able to login via Remote Desktop with the username and password supplied in the e-mail. So, I called in and told them I was not able to login, so he suggested a password reset. He said he would send me the new password via e-mail, but it took almost until next morning (Today). I tried to login using the new password for both Remote Desktop and PPP and it has failed to work, again. Next, I went back on their website to pull up the 1800 number to call them (By the way, this is the SAME number that I used Yesterday.).

When I dialed that number, it saids "This mail box does not exist".

What should I do at this point?

A) Stay with them, and try to work things out.

B) Get a refund

C) Stay with them, and ask for compensation for the 3 days.

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I have had the IPN logs checked and show that, on recent transactions, your Web server returned an HTTP 200 OK on some of the transactions. Transactions were pulled from:

Date: Fri, 04 Jan 2008 15:00:09 GMT and Date: Thu, 03 Jan 2008 22:20:48 GMT

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Is there is any "web browser" included in LINUX VPS? I mean when I log into my VPS account, can I browse internet just like I do with my local ISP. This all about using the paypal account from Bangladesh and added benefit would be that, I can use this VPS space to host some of my site.

Can anyone suggest what to look for in VPS (LINUX one, as it is cheaper than windows VPS) considering the above issue.

I have some experience with WHM and cPanel. Shall I look for WHM enabled VPS ? Or something else you suggest. What else to look for in VPS hosting or do you suggest any VPS provider from UK?

I need 10 to 15 GB of web space at this moment. If needed I will upgrade it later on to more "disk space" and "RAM".

"BROWSING internet using VPS from BANGLADESH is the main issue here"

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