Before i start i would just like to mention i had this problem about 8-10 months ago but fought this would be useful to share.
I bought the hostgator swamp shared hosting package for a website me and my friend were going to make.
Long story short my friend didnt have to much time in his hands so pulled out so a was left with hosting that i didnt need, so about 30-35 days in i cancelled the account, Hostgator claim that if you cancel your account with them no more than 45 days being with them the will issue a full refund.
I waited the full 3-5 business days they say it takes to issue the refund, I never recieved that refund, i gave them another week still no sign of the money.
After numerous chats with live operaters and opening tickets, i still hadn't got anywhere, live operaters where giving me coupons to make up for the refund ( but thats still not good enough ) and the operaters answering the tickets were saying they had issued the refund.
I just decided to forget about it.
The service was good though in that period of time they, such as changed my main domain name for me for free because i was a new customer.
Just looking for opinions on uptime guarantees. Does anyone actually look at those guarantees anymore? Or is it just assumed that every host now a days is up 99.9% of the time.
The reason I ask is that it appears that every host has one, but I haven't really ever experienced one myself.
I recently signed up for a VPS server with VolumeDrive. I am going to be launching a large website in less than a month and right now I just have a Coming Soon page and a Wordpress blog. My response time is really poor. It takes about 10 sec to pull up my blog and I have complained. They told me that they are going to move me to another server shortly.
Do hosting companies guarantee performance in a VPS environment? I know you are sharing the physical server with other VPS servers so what is to say that this new server will not have the same problem? I thought providers were able to set bandwidth/system limits on VPS servers to stop this from happening? Do you recommend that I just take the expense and go dedicated or should I look into moving to a different hosting provider?
How does a hosting provider differentiate between network and server uptime.
In Serverpoint.com Policies I read that they offer 99.95% uptime guarantee We guarantee that 99.95% of the time your web site will be accessible via IP address to the world.
There are many of us who choose web hosting services for their website based on a number of factors like price, web space provided, server uptime etc. Honestly any web hosting package which provides about 5 GB of web space under US $20 per month is fine to me. And of course most web hosting companies will tell you that they provide 99.9% uptime which honestly is not lived up to by 90% of the companies out there. Any technical person can tell you that there are large numbers of issues that creep up while running a web hosting service which makes it very difficult to actually provide 99% uptime.
For me, the single most important aspect of a web hosting service is its support and what kind of guarantee they give on their technical and customer support. Things can go wrong in any service, but how fast you rectify it is the most important thing. And not just that, website owners have different technical levels. Some might need help for the most basic features while some would require more complex support for the databases, scripts etc.
A good web hosting company would always provide 1 hour support guarantee to you for your queries. Even if a query is complex and the support staff needs to consult their administrators, programmers etc, it is always nice for a customer to be updated of what is going on and whether they can solve it immediately or after consultation with various people working in the web hosting company.
It can be very irritating for you if have opened a support ticket and next thing you know its been hours or even days before anyone has bothered to respond to you and all you have got is an automated response. Obviously once you open a support ticket, you do get an automated response saying your query has been received but I always look out for in how much time do I receive the second automated response telling me a member of the support staff has checked your query and replied to it. That shows the competence level of the web hosting company and how much they actually care about their customers.
In conclusion, whether you are looking for a web hosting service for your new website or are looking to transfer web hosts, make sure you check whether the service offers a 1 hour support guarantee on their website. Don't be fooled with offers of web space, email accounts or even uptime guarantees. It's the support that will make the big difference in your web hosting experience.
I signed up with La(m)nehost not a short while back, I now wanted to make use of the guarantee since i'm not happy with there service.
I issued a ticket the 27th december 2008, requesting my money back since I wasn't happy with there services and they offer a 60back not-happy-money-back guarantee.
Till this very day it seems as Lanehost is REFUSING to respond to the ticket! I asked about the issue on the chat and just got a lame answer "you should log a ticket"...
What can I do against this? I paid around 150dollar for a year (stupid enough).
I was about to start my own hosting company, and this just sets me back alot.
Many of the VPS providers I've looked at don't back up the servers that house the VPSs and as such don't back up the VPSs either - have you considered what would happen should the VPS itself be erased (such as what happened to vaserv/fsckvps not too long ago)?
before order,I ask poundhost's sale, he said can provide 64 and 128 IPs, so,I create a order at 2008-10-11, 10-15 server ready, I ask them,but in this time, they said only provide 10 IPs,max 16IP. I used it for vpn applications,no have enough IPs,can't do it. so poundhost said can cancel the server. I never use this server,but poundhost still no refundment, I send mail to them,no any responses, ......
I am planning to host my site in Dreamhost but I not have credit card and PayPal account. How to send money to Dreamhost? Also suggest best plan for me.
Currently my blog get average 400 visitors per day and plan to get 5000 per day.
I dont have an account with godaddy Godaddy has taken money from my paypal account.I have contacted godaddy asking for it back They are not going to give it back
I need that money... I need advise on what to do next?
i know that one or more of the people who work for hostecon post here
i just want to say i am very upset right now
hostecon was a decent host - but i decided to end my offshore site
i had prepaid for another 4 months before i told them i was cancelling my account and wanted my prepaid money back
they told me they would cancel my account on the 1st of april and give me my money back
it is now april 2nd, hostecon.com seems to have vanished, and i have not received any money from them.
if you work for hostecon or know how i can contact them then help me get this sorted right away. hostecon support has always been great, but i just dont need their services anymore and want my prepaid money back.
Last week I asked my friend to pay gplhost.com for VPS server EUR25 through paypal. They said they require to authenticate me in order to set up my account. Since paypal account is not mine I was unable to pass this authentication. I said, it's OK just refund me my money. They refused to give me my EUR25 back saying they will report me to authorities for "credit card fraud"!
I understand that my behaviour MAY seem suspicious but isn't it my right to refuse give my personal information to anyone? And isn't it my right to receive refund if I don't want to disclose it?
Shall I advise my friend to initiate dispute with paypal about that? I won't give up until I get my money back.
A while ago I got an e-mail from Lunarpages saying my account was due for renewal. I contacted them well before the payment was due and asked for the account not to be renewed. I gave all the information I was asked for but then the support staff didnt reply.
Now I have an e-mail saying I have renewed my account and domaim. I quickly opened a support ticket asking for a refund, again giving all the details that I gave the first time. The ticket I opened was closed (why?!) and instead Lunarpages support replied in my original support ticket saying the charge ($100) is non-refundable.
Is there anything I can do, other than tell them if they dont give me my money back I will help in ruining their reputation?
I have now run into a very very unpleasant situation with ThePlanet.
I have ordered my 3rd server with them this month as a reseller. Before ordering I had a chat with their sales team and went through the purchase very carefully to make sure I had got the facts straight.
On their reseller programme, if you agree to a 6 months contract, you get your first month free. I asked the sales rep and verified that if I signup I will NOT be charged for the first month of service. So, instead of being charged 294 USD, I would be charged 25 USD just for the setup.
So, I went ahead and ordered. I even submitted a billing ticket requesting that this billing was applied and that 6 months contract would be applied.
Now it's exactly a week later and I can see my CC statement which says I have been charged 294 USD. These inconsiderate, and slack people at ThePlanet do NOT understand nor care about the damage this caused me.
And that billing ticket? It is unaswered, unresolved since its open date - 9th of May. 8 days now.
I'm absolutely furious. Do they think they can just take money like that? I am just sickened.
Do I file a chargeback? I spoke yet again to a live chat billing agent who was absolutely unhelpful.
I enjoy their network but now I am thinking about taking my 1000 USD per month business with them else where.
I’ve ordered a server from this company more than 4 days ago and paid for it straight away. they promised it to be setup in 24 hours but no reply since.
If I’m not getting a reply to this post in 24 hours I’m filing a chargeback. I’ve tried emailing them directly or through tickets
If you're hosting a large, MySQL website and priority one (more important than price) is database stability and server uptime... who would you recommend as the best host for your money ?
I have free-hosting with Awardspace and their customer service and uptime are great, but their database crashed a couple of times in just a few months. Granted they always fixed it quickly. I've never used their paid packages.
And also I have quite a few sites pay-hosted with a Trini company that's re-selling from myhostcenter.com . They have fair customer service, but their databases have never (in four years) crashed on me... I've never lost data... and the price is very right! What I dis-like is the lack of advanced warning when sites are going to be down for server-maintenance. And there have been a couple times when the server would be down for no apparent reason at all, and with no apology.
Those issues haven't been huge problems before, because the sites are all relatively low-traffic, but it can be a disastrous for a future project I'm working on. Therefore, who would you recommend as both the most stable and most reliable host that money can buy ?
I had 2 annual accounts with joeusa.com for my website hosting (2 websites). I was a 3-year customer, somewhat disatisfied with tech support service but without time to change hosting servers. My email quit receiving on one website/account about 2 weeks ago. Joe told me they had changed out a hosting server & that was likely the issue. I continued to have no email with Joe being evasive & nonhelpful. Upon logging into the control panel, I noted I was blocked out. I finally got him to agree to check on it, & he stated that the host spam blockers were not activated, & there was too much spam. I had made no changes, so the spam blockers had to be deactivated when they changed servers with no notification to me.
Joe shut down both of my accounts refusing me a prorated refund. I had paid one on Sept. 6 through PayPal for 1 year & the other on Nov. 6 through PayPal, also for a year. I was told by PayPal that they do not cover services, so FYI on PayPal, buyer beware. Joe gave me 24 hours to take my websites down. He also wiped out all of my email that was on the server that I had not been able to receive for the last 2 weeks & I lost all of it with no access to it.
I have email proof of what transpired & only want a prorated refund, what is fair, because I have not received near the full year service purchased for both accounts. He has refused, and I am considering filing fraud charges. My email documentation shows how a simple tech support issue turned into his cheating me out of my money when he cancelled both services & refused any prorated refund.
I have no idea why he has acted so vindictively, including wiping all non-spam email off the server that I was never able to receive, but, based on some of his comments, I believe that he either did not like our Judeo-Christian website or that he had been reading some of my personal email with political comments in the recent election. He was not even aware of my 2nd account until I made him aware that there were two, but he was aware of the ministry website/account, where the email issues were. The other account had no issues, but he cancelled both. Also, the Judeo-Christian ministry website had been hacked on his server by someone alleging to be Islamic about a year ago.
I am not making this report in vengeance. I am only trying to keep the same thing from happening to other consumers. This is a low-bid hosting company, and, once again the old adage, "You get what you pay for," is proven true.
I signed up with service from infinitie.net after seeing an offer they had on this link [url]
This was on July 21st about 8PM EST. Link above states "PLEASE ALLOW UP TO 2 HOURS FOR YOUR NEW VPS ACCOUNT ACTIVATE ONCE ORDERED."
First reply took 8hrs, second 9hrs, third 5hrs, and to this date I haven't heard back from them since Jul 23, 2007 2:32 PM EST.
Incomplete login details were issued on Jul 23, 2007 2:32 PM EST. However, message stated "CPanel is finalizing its install and will be complete in 2 hours." I immediately asked them to please advise when setup is complete on Jul 23, 2007 2:56 PM EST. After not hearing anything back I decided to cancel and emailed request at Jul 24, 2007 2:54 PM EST.
I have a couple services I'm happy with elsewhere. I more or less just wanted to separate an account and see what other options were out there. I wasn't bothered by the fact setup was slow. The main issue was if they take this long to reply and handle simple issues prior to setup, what happens if I'm setup one day and there is a more serious issue? Since initial cancel request I attempted to contact them on several other occasions by both direct email and their ticket system. I never received a response other then the standard automatic "Thank you for writing to Infinitie's Support Team."
I have disputed transaction with paypal today. At a last attempt I emailed infinitie.net yesterday and told them unless refund was issued this is action I would be forced to take. No response so I proceeded. I will update and let you all know how this turns out.
On apr 10th, I ordered 1 month of 3dg's $20 vps plan..
I asked about paying through paypal, and they said that they would setup the account, and charge me 'later'
on somewhere around may 5th~7th, I turned off auto-renew through their control panel..
since then, I forgot about the vps, and went ahead with my life, etc.
but today.. I get in my email a $40 PayPal invoice, charging me for apr11~june11 ...
I turned off auto renew before may10, which was the expire date for the plan.. but it now appears it has not been canceled.
I have never used their service after may 10... and I never enabled auto renew, but set it to disabled ...
now, they are charging me $40, which is complete.. BS. they have renewed my account against my will, and they want me to pay for it.. and they are threatening me to take 'legal action'. should I decide not to pay $40...
don't trust 3dghosting.. they will renew your account w/o your consent, and charge you. if you don't give into their demands, they will contact debt collection agency, and contact credit bureaus..
don't trust 3dghosting.. they are ignorant people. I can pretty much imagine the big "WE CHARGE CUSTOMERS AT OUR WILL, AND WE MAKE THEM PAY NO MATTER WHAT" image as their background display for their computers...
if our host is experiencing technical problems, or if they're in financial collapse. Since 5 PM Sat., many sites hosted by powerfulhosting.com of Santa Monica have gone dead, mostly on NS01.POWERFULHOSTING.COM and some on NS1.IOCUS.COM They include:
and many more. Over the weekend, tech help claimed the problems were assocaited with an "upgrade" to a new server. As the site owners started talking to each other, and the outage grew into the work week, Powerful Hosting stopped responding to inquiries, even from longtime clients. Their phone mailboxes are full and silent.
Now, I'm not an administrator or even a very quick FTPer, but these stores have burned to the ground and there are are livelihoods on the line. Can anyone in this community find any evidence suggesting a geniune technical glitch on their servers? A couple of people in our group think maybe they can't pay a server bill, in which case we all need to bail out immediately.
I have setup a xen vps. I have installed a package called Ossim. The xen VPS is based on the OS -- Centos 5. There are no web hosting panels etc installed like cpanel or plesk. Iam going to proceed with a few more software installations on it like elastix.
However before proceeding further, i want to backup the entire vps ie the entire data in it.
I've always thought, and it is like that, that the back ups are part of any quality VPS Hosting service. But see this below. It is part of the TOS, listed by quite popular vps hosting provider.
"Your use of - - - servers and services is at your sole risk. - - - is not responsible for files and/or data residing on your VPS. While complimentary backups may be provided by - - -, you agree to take full responsibility for files and data transferred to/from and maintained on your VPS and agree that it is your own responsiblity to take backups of data residing on your VPS."
