Just looking for opinions on uptime guarantees. Does anyone actually look at those guarantees anymore? Or is it just assumed that every host now a days is up 99.9% of the time.
The reason I ask is that it appears that every host has one, but I haven't really ever experienced one myself.
Does support matter if there was 100% uptime and scalability?
Our team has been developing scalable sites since 2004. We started renting servers from Layeredtech then, since they had good reviews and they were still good until we migrated away from dedicated server land. Although we have systems administration backgrounds, it still took time away from developing software in order to administer the servers (look over logs, backups/restores, performance graphs, hardware failure, etc). Having said that, one thing I've noticed is that customers are usually happy if servers are always running and running fast.
To get rid of the systems administration part we tried Mosso (they had just released, great support but a lot of problems), we tried mediatemple's grid (also had a lot of problems), couldnt try EC2 because of persistent storage, and lastly we are currently using thegridlayer (it lags, the initial request takes about a second to display a page with no load on the server).
The next things to try were VPS then managed dedicated servers. We decided to try VPSes so we can isolate sites from each other and add VPSes as needed for specific sites. So I got a zone.net and they were running fine until they had a problem mentioned here. People recommended them because they had fast servers, now is the opposite because of this one downtime.
So finally, my questions:
1) how much do you think support is needed if your hosts provides fast servers and 100% uptime?
2) What measures do you take (if any) to verify the host's procedures such as backups, company size, profitability, etc?
3) How do you verify that a host is not overselling before buying a hosting package (assuming shared or VPS)?
I recently signed up for a VPS server with VolumeDrive. I am going to be launching a large website in less than a month and right now I just have a Coming Soon page and a Wordpress blog. My response time is really poor. It takes about 10 sec to pull up my blog and I have complained. They told me that they are going to move me to another server shortly.
Do hosting companies guarantee performance in a VPS environment? I know you are sharing the physical server with other VPS servers so what is to say that this new server will not have the same problem? I thought providers were able to set bandwidth/system limits on VPS servers to stop this from happening? Do you recommend that I just take the expense and go dedicated or should I look into moving to a different hosting provider?
Can it be that the company provides 10 minutes response time guarantee?
Sharkspace.com provides that for their clients on shared and reselling services.
How can it be checked?
Do you believe in that?
How does a hosting provider differentiate between network and server uptime.
In Serverpoint.com Policies I read that they offer 99.95% uptime guarantee
We guarantee that 99.95% of the time your web site will be accessible via IP address to the world.
I know of one (rapidvps) - are there others?
View 7 Replies View RelatedThere are many of us who choose web hosting services for their website based on a number of factors like price, web space provided, server uptime etc. Honestly any web hosting package which provides about 5 GB of web space under US $20 per month is fine to me. And of course most web hosting companies will tell you that they provide 99.9% uptime which honestly is not lived up to by 90% of the companies out there. Any technical person can tell you that there are large numbers of issues that creep up while running a web hosting service which makes it very difficult to actually provide 99% uptime.
For me, the single most important aspect of a web hosting service is its support and what kind of guarantee they give on their technical and customer support. Things can go wrong in any service, but how fast you rectify it is the most important thing. And not just that, website owners have different technical levels. Some might need help for the most basic features while some would require more complex support for the databases, scripts etc.
A good web hosting company would always provide 1 hour support guarantee to you for your queries. Even if a query is complex and the support staff needs to consult their administrators, programmers etc, it is always nice for a customer to be updated of what is going on and whether they can solve it immediately or after consultation with various people working in the web hosting company.
It can be very irritating for you if have opened a support ticket and next thing you know its been hours or even days before anyone has bothered to respond to you and all you have got is an automated response. Obviously once you open a support ticket, you do get an automated response saying your query has been received but I always look out for in how much time do I receive the second automated response telling me a member of the support staff has checked your query and replied to it. That shows the competence level of the web hosting company and how much they actually care about their customers.
In conclusion, whether you are looking for a web hosting service for your new website or are looking to transfer web hosts, make sure you check whether the service offers a 1 hour support guarantee on their website. Don't be fooled with offers of web space, email accounts or even uptime guarantees. It's the support that will make the big difference in your web hosting experience.
include FTP Backup space for my clients, However I was thinking would memory be an issue for a few connections per day and fair usage.
I was just thinking 1-2GB memory should that be okay?
I have seen a number of threads that specify location (mostly US) as a critereon for VPS selection. I am based in India and looks like there are vew VPS providers here and most of the VPS providers are located in the US (some in the UK as well).
View 5 Replies View RelatedIf you're browsing for a new host, do you care about the design of the site you're looking at? Would you be put off a host if their site was poorly designed and ugly?
View 14 Replies View RelatedWe currently have two vps's one in chicago and one in dallas. We have our primary in chicago because we figured fewer hops=faster load times for website. is this really true?
right now we get pings around 35-60ms to chicago and 60-170ms to dallas. does this major difference really amount to anything?
I intend to subscribe to a VPS and I'm trying to decide whether to go with a company in the US or in my home country, Singapore (which is on the other side of the globe).
Price wise, US web hosting companies beat their Singapore counterparts hands down. The prices in Singapore are easily 2.5 times that of the US (for equivalent specs).
But in terms of server round trip times, Singapore is much faster for local users. (99% of my users will be based in Singapore.) A ping to a US server takes an average of 380ms, compared to 13ms for a ping to a Singapore server (from Singapore).
In terms of reliability, both are the same.
MY QUESTIONS:
1. Is the server round trip time really the main bottleneck (from the time the user clicks a button to the time she gets a response)? Or should I not be worried about this?
2. What is the recommended hosting option (US or Singapore), taking into consideration just two factors: price and speed?
I signed up with La(m)nehost not a short while back, I now wanted to make use of the guarantee since i'm not happy with there service.
I issued a ticket the 27th december 2008, requesting my money back since I wasn't happy with there services and they offer a 60back not-happy-money-back guarantee.
Till this very day it seems as Lanehost is REFUSING to respond to the ticket! I asked about the issue on the chat and just got a lame answer "you should log a ticket"...
What can I do against this? I paid around 150dollar for a year (stupid enough).
I was about to start my own hosting company, and this just sets me back alot.
employees, owners, customers and everyone feel free to join in and tell us what you think.
Do you feel that your data is safe if the company manages their own servers? By manage I mean they fully own and operate their own hardware.
Or does it not matter as long as the company is a long time and known provider? Do you ask yourself this question when you look for a host?
I have these lines in sendmail.mc and I've compiled the sendmail.cf with them:
LOCAL_DOMAIN(`freesexdoor.com')dnl
MASQUERADE_AS(`freesexdoor.com')dnl
FEATURE(masquerade_envelope)dnl
MASQUERADE_DOMAIN(localhost)dnl
MASQUERADE_DOMAIN(localhost.localdomain)dnl
I have the users daemon, freesexd and root in the trusted_users file. I have restarted sendmail (using service sendmail restart). I have the domains: server.freesexdoor.com, freesexdoor.com and mail.freesexdoor.com in the sendmail's local_hosts file.
In Apache 2's httpd.conf, I have this: php_admin_value sendmail_path '/usr/sbin/sendmail -t -i -f freesexd [at} freesexdoor.com'
Yet when I sent an e-mail with php to advertising [at} freesexdoor.com, I got these headers in the e-mail, which don't look good to a spam filter:
Received: from localhost.localdomain (IS-3293 [127.0.0.1])
by localhost.localdomain (8.13.8/8.13.8) with ESMTP id
Received: (from daemon@localhost)
by localhost.localdomain (8.13.8/8.13.8/Submit) id
Message-Id: <200712180935.lBI9ZrRs005480@localhost.localdomain>
Additionally hotmail rejects my e-mails and it is obvious why. (My OpenSPF record is fine btw and on my former server I was able to send e-mails with it fine.)
Naturally I want something like "freesexdoor.com" to replace "localhost.localdomain" in those header lines. So how can I get this working?
The OS is CentOS 5 by the way.
Before i start i would just like to mention i had this problem about 8-10 months ago but fought this would be useful to share.
I bought the hostgator swamp shared hosting package for a website me and my friend were going to make.
Long story short my friend didnt have to much time in his hands so pulled out so a was left with hosting that i didnt need, so about 30-35 days in i cancelled the account, Hostgator claim that if you cancel your account with them no more than 45 days being with them the will issue a full refund.
I waited the full 3-5 business days they say it takes to issue the refund, I never recieved that refund, i gave them another week still no sign of the money.
After numerous chats with live operaters and opening tickets, i still hadn't got anywhere, live operaters where giving me coupons to make up for the refund ( but thats still not good enough ) and the operaters answering the tickets were saying they had issued the refund.
I just decided to forget about it.
The service was good though in that period of time they, such as changed my main domain name for me for free because i was a new customer.
So what do you think about this ?
I am shopping around for a new dedicated server and am running into sites that offer 100% Uptime guarantees.
Is 100% uptime possible? Wouldn't that mean that they never reboot their server, or never perform specific maintenance/updates on the server?
I guess when I see 100% uptime, I would expect perfection. I thought I'd ask here if this is possible because I'd hate to invest dollars on something false.
A web will be down due to many problems, like disk failure, web services dead etc. even ISP offers 100% network uptime SLA. So, my question is how to keep a web 100% uptime?
for instance, when any server(either db server or web server, either hardware or software failure)dies, the redundant server may immediately and automatically take over the dead one.
Is this possible I can get 100% uptime on my VPS. I think if I buy another VPS and use it for secondary VPS and If my first gone down that VPS start working after that.
View 14 Replies View Relatedhow come every web host says they have 99.9% uptime? I just saw a new webhost that started last week and they said they had 99.9% uptime. They've only been around for a week, they should have 100%. Why does every web host advertise that fact?
Next, how is that .1% lost? Do their servers crash for a second?
I currently have two VPS 1 at modvps.com and i'm having some serious problems with downtime.
Could someone recommend a vps service where i can have something near 99,999% of uptime?
i think in dedicated servers you can put second server and if first server gone down second server autometically start working.
is this possible in VPS too. I have four VPS
is it possible to have 100% uptime i mean is it possible to have 2 servers(2 different data centers) with the same hosting information
ns1 (first data center)
ns2 (second data center)
has anyone here had a server with wholesaleinternet.com for a while? Preferably someone that can post some uptime statistics? A publicly available uptime report for at least the last six months would be perfect...
View 2 Replies View RelatedIt's my first post, but I thought it would be useful to create a list with links to public statistics of uptime of VPS's of different hosting.
Hyper-v windows 2003 vps at webspacedepot.com
serviceuptime.com/users/uptimemonitoring.php?S=8621c2c30f85e3fadc3d6f056170db65&Id=14678
(I don't have 5 post yet so I can't link it)
what is the meaning of uptime?
View 11 Replies View RelatedI am getting increasing frustrated each day as I went from shared server to shared server and now I'm on a VPS and my server is typically down 2-5% per day. Is this normal? Is it to much to expect 99% uptime?
View 14 Replies View RelatedI'd be interested to hear from anyone who can point to independently documented evidence of uptime of 99.99% or better for at least 12 months for a specific site hosted on a commercial hosting company. (Less than 53 mins of downtime.) I'm looking for something like a link to a report on an independent monitor site (e.g. hyperspin, alertra, host-tracker) that has checked at least every 10 mins over that period.
We get a lot of requests for "reliable" hosting here, and I'm hoping this will be useful information - even if there are no responses!
I'm not interested in anecdotal reports or "near misses" - feel free to post them in a different thread, but not here, please.
If you respond, could you please indicate whether the monitored site used scripting (e.g. PHP) and/or database access (e.g. MySQL) during the entire 12 months and whether you used this host for email, and the price you actually paid for this hosting package?
I have a client who wants to have 100% uptime for his emails only. Is it possible to have 2 hostings with same domain and have the emails goes to any server.
View 18 Replies View RelatedFor a Web Host What Do you consider an acceptable uptime level?
View 23 Replies View RelatedI see a lot of web hosts that link to webhostingstuff.com which tracks the uptime of their main page. i would like to offer a similar service, where i track and list the uptime of hosts. can anyone point me in the proper direction for this? is there a particular script that I can purchase? how is this done?
View 9 Replies View Related