Using Steadfast R1Soft CDP Backup
Sep 10, 2009if anyone here is using Steadfast R1Soft CDP Backup for his servers and if it's truly working for him when a restore is needed and whether is causes a noticeable load or not?
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R1soft Backup
Aug 2, 2008R1Soft is a backup “solution” aimed at companies that want to backup only the changes that have been made since the last time a backup was created. Its a good idea, but it went horribly wrong. I am writing about it today because it was such a poor experience working with them and we had so many server problems and REPEATED DATA LOSS that I felt compelled to warn other hosting companies and customers about this extremely poor product.
R1soft caused enormous I/O load that literally killed our servers off and on multiple occasions simply would not restore our data and caused 100% data loss on the servers we had “backed up”.
MAJOR TECHNICAL DEFICIENCIES AND OPERATIONAL ISSUES WITH R1SOFT -
1) Buagent (Their software that records what has changed) is a HUGE i/o pig. It constantly blocks on I/O when there are changes causing every other drive or array in our system to lag while it catches up. R1soft told me it “works great” and to send them over details and they would “Look into it”.
2) Buserver (Their software that writes what has changed) is INCREDIBLY slow in every way that it is virtually unusable when you have a lot of data to back up with tens of thousands block changes every day per server. Clearly it hasn’t been tested well under sustained and real heavy load - at least in my opinion. There are multiple kernel and userspace methods to speed this up, but again it falls flat on its face when trying to keep up with our load.
3) Restores are buggy and VERY unreliable. We have attempted more than 20 restores (whole partitions) and had more than 30% be a complete failure, meaning TOTAL data loss. Doing user level restores were the same story - incomplete backups, unreliable and SLOW restores.
4) R1soft support is lackluster to say the least. When I complained they said, “You only opened 17 tickets in the last 60 days.” 17 tickets? Often when we had issues doing a restore or other problems we would call and get no one to answer the phone. Its comforting to know that when you can’t do a restore for 500 clients that we can possibly talk to someone on Monday who will blow us off and tell us that the newest version of the software MIGHT fix our issue. In the meantime they apologized for losing all our data over and over again. Wonderful.
5) The software is based on filesystem block changes. The problem is that the kernel and ext3 and reiser are changing all the time. As we made updates it constantly broke R1soft. When they would finally fix the problem it usually required us to reseed the entire backup again losing everything that we had previously backed up and putting enormous load on the server again while it started over from scratch
In all my years of hosting I have never had such a bad experience with a “partner” company as R1soft.
Just thought I would let other potential customers and hosting companies know my experience.
Is R1Soft CDP Backup Really Good
Jun 7, 2009I am currently moving my accounts to providers that use R1Soft as a backup solution. This is a security measure, but I am planning to use it as a marketing point too.
An after purchasing a backup account from Steadfast that includes support for R1Soft (and learning to use it), I am planning to resell their product.
Those ideas sound good, but is R1Soft software really as good as it looks like? Some years ago i had a problem with a very known (and trustable) VPS provider. After having a hard disk crash, they told that their Virtuozzo based backups weren't reliable, so I lost some data.
Best Backup Solution - R1Soft
Oct 5, 2008what backup solution you all use. We plan on starting to use a backup solution but was wondering what the best one is. R1Soft seems to be pretty popular and I was wondering where all of you guys get your licenses from them. Also if anyone knows how much does a license for 1 backup server and 2 agent servers cost. I see it is like $500.00 at R1Soft directly but is that the only way to get it. Also is R1Soft very good? Please rate it 1 -10 in your reply.
View 8 Replies View RelatedWhere Can I Make Off-Site Backup Using R1Soft CDP
Mar 26, 2009I have several servers and i want to provide at my servers a continuos backup data protection and disaster recovery backups to a off-site location using R1Soft software.
So does anyone knows any good and reliable company who provides the service off making backups from external servers using R1Soft?
I have been looking around and until know i found:
The Planet - Here i can buy any kind of server and havint installed with R1Soft for a extra cost of 50$
SteadFast - Here i can rent a full managed backup service using Steadfast Off-Site R1Soft CDP Backups described at: [url]
R1soft Remote Backup Provider
Dec 8, 2008I have recently had to set up all my backups again (add me to the ranks of disappointed bqinternet customers). I choose to go with Handy Networks - and I am SO very happy I did. The got all my servers set up quickly and correctly, but the most impressive thing was the communication - it is one of the best support experiences I have had in this industry. Not only on the initial set up, but even the questions i had afterward - they went above and beyond in their answers.
I know companies get ripped all the time on here for bad support - just wanted to give a little praise!
R1Soft CDP Backup Services Resellers
Aug 20, 2008Does someone know any other company besides fxhbackup and bqinternet that sells backup services based on R1Soft CDP?
My current solution is constantly giving broken pipe lines error. I was told this is because of overloaded backup servers. I did had my own CDP server running on the same DC and it worked like a charm, but currently my provider says it will not support it anymore and its terrible slow on his CDP server, besides it breaks backup.
Can someone point me one a CDP solution that works?
Has someone had experience with Acronis True Echo Server Enterprise?
R1Soft CDP Backups
May 16, 2009Can anyone recommend a provider/reseller either in the UK or US?
View 6 Replies View RelatedSAS Expander For R1Soft
Sep 22, 2009Looking for advice on a solid R1Soft setup.
I'm currently looking at this SAS Expander:
[url]
Looking to load it with 16 x 500GB WD Green drives with two spares on hand. Not sure which RAID level, RAID 5,10,50,60
No matter what I use with that many drives I get huge capacity. This is the controller card I was looking at using as well for the direct attachment:
Adaptec 2228800-R PCI Express SATA / SAS (Serial Attached SCSI) 5445 Kit Controller Card
I was going to use a Dell PE 860 to bring it all together. What are your thoughts, opinions, suggestions for a proper or recommended R1Soft setup?
Best Place To Get R1Soft
Dec 10, 2008where is the place to get backups utilizing R1Soft.
Something we are looking at and wondering as to what would be the best companie/s to have your backups at.
R1Soft In A Virtualized Environment
Mar 1, 2009Anyone have any experience using R1Soft in a virtualized environment as the VPS provider rather than the VPS user?
I'm wanting to offer some solid bare metal backup. It is generally difficult to do sound backup procedures in dom0, since can sometimes suffer file corruption when backing up running domUs from outside of them, and I use LVM drives rather than disk images.
I've always heard backing up from inside domU is best.
R1Soft is an obvious option but the pricing seems quite high and I'm wondering what kind of CPU/disk usage impact it could have. Say you just have 16 virtual servers per box (2 per core)... that is 16 instances running, and ~$2400 just in licenses alone.
Anyone have any experience doing backups/CDP in a virtualized environment? You using R1Soft or something else? Inside domU or out?
I wish R1Soft offered monthly pricing, since then the upfront investment per customer isn't nearly as much.
Does Ayone Know How Much R1soft Costs
Aug 3, 2008how much R1soft costs?
Is it worth it?
Do you have to keep your backups on one of their servers?
Using R1soft CDP To Move Server
Jul 20, 2008I got an idea that using r1soft CDP to move server, since it provides restoring data to a different server. But I never used it, not sure if it is doable.
Any one did this before? any requirements (software/hardware) for new server that will be moved in?
VPS At Steadfast
Sep 17, 2008I recently upgraded my VPS at Steadfast from the Cobalt package to the Titanium package. If you don't know what the packages are, look here: [url]
After I got the OK that the upgrade was complete, I began to configure my setup to take advantage of the 1GB of memory.
This morning, I noticed that my site was down. Upon further investigation, httpd had become unresponsive, mysql had crashed and my tables became corrupt and when I ran the top command, it showed I only had 512MB of memory available. My setup must have hit the limit and crashed.
I created a ticket at their tech support, but it seems like they have no idea what is going on. I also went on Plesk to check my system statistics and it says there that I had 512MB of memory and only 60 gigs of disk space, which is the Cobalt package. I wouldn't be surprise if I also am still only getting a fair share of CPU instead of a dedicated one as offered by the Titanium package.
Has anyone else experience this before? Or know what is going on? The tech support at Steadfast says they don't know how to fix this, perhaps someone here might? In the meantime, I losing money since my site is down, and I have to fix all my corrupt database tables.
A+++ For Steadfast.net
Apr 26, 2007I just signed up with steadfast today, ordering a VPS. Ive had a few questions and had to change my control panel and their staff replied in a timely manner (its 9:42pm), is courteous, plus everything was set up lightning fast. From payment to login details for a ready server took less than 3 minutes. Great Job Steadfast.net!
View 4 Replies View RelatedR1Soft CDP - External Or Private Network
May 1, 2009on this backup solution. How do they do the backups. If you`re a datacenter, are backups routed through the internal network through a central backup server or do you backup externally to their servers?
View 6 Replies View RelatedHow Do You Restore A Cpanel Server With R1soft
Aug 8, 2008How do you restore a cpanel server with r1soft?
I know need to restore /home
but if I restore /etc /usr /var it will screw up stuff, ex. /etc/modules.conf
and if I don't it will be missing stuff, like /etc/userdomains
Anyone know the best way to restore from an r1soft backup?
Should /home Be Its Own Partition When Using R1soft, Or Can It Be Part Of /
Aug 7, 2008Should/home be its own partition when using r1soft, or can it be part of/?
View 7 Replies View RelatedSteadfast Review
Aug 24, 2008I had heard good things about Steadfast.net and also liked the fact that they use H-sphere rather than the usual cPanel. So I signed up to test their services, back in July.
Everything went smoothly in the beginning. I had only a few static html sites on the account, and they ran without problems. Yes, there was a slight thing with the statistics not updating automatically as it should, but they got that solved quickly.
I then put a Wordpress blog on that account (installed it myself using the latest WP version). I noticed it loaded a bit slower than the static sites but didn't feel it was much to worry about.
However, yesterday morning when I tried opening that blog in my browser, it wouldn't load at all! And the other static sites loaded normally.
I contacted their support and explained to them that the blog had gone down from one day to the next, and that I had made NO changes to the code in the meantime.
To make a long story short: they refuse to investigate the issue further, claiming it must be some script that is causing this. Sure, there is likely some problem with how php runs on the account, but as I said - the blog had exactly the same code when it crashed as the previous day when it worked OK.
And I don't have any automatic updates running either. So my conclusion is that something must be wrong on THEIR side, which they flatly deny.
SteadFast.net And Their Support
Apr 11, 2008i was Having a ''General error'' at my forum caused by the MYsql Database , i posted my problem here and asked steadfast.net support team , and i clicked submit ..after 1 Min i got a reply and the guy Fixed for Me
what a Great Hosting ,Very Fast and Great support team
i give Them 9.8/10
SteadFast Bad Service
Jul 28, 2008Iv been with steadfast for almost 6 years,
we have small vps account and 1 shared hosting account,
our vps is working very very slowly, we cant log in to direct admin, we cant do anything, i contact support personally to check this issue , the response i received was
"
We are aware of the problem with slow disk access this VPS server. We will be adding an additional VPS server and migrating some of the VPS containers to it shortly to address this issue. Under the resources we have immediately available, we are unable to get the problem corrected. Thanks, Ben Galliart Steadfast Networks Support [url]
"
WTF? unable to get the problem corrected? our clients that use our vps are going crazy, 1 client even threaten to leave us,
i don't know that to do, i was thinking of sue them, what do you think? I'm very disappointed ..
Steadfast.net Review
Jul 10, 2008I’ve been with SteadFast Networks for quite a few months now, around 4 if I’m not mistaken. I signed up to their Basic Plan for a semi-annual fee. Their support is truly something and I only submitted a few tickets in the first month, which means I’ve never experienced any server problems for 3 months.
They contacted me asking me if I was interested in moving the site to the new server where they were using Litespeed Webserver, I agreed just to help out and everything went smoothly. Had a few DNS problems (the usual since I was moved to other server). After that the site was stable. (Occurred in the first month only)
Now turning the tables, honestly I was tempted to go with a bigger plan, I have seen many oversellers and sometimes it’s too good to be true. My point is that I don’t regret taking their basic plan, infact I only use a very little amount (around 100mb) and 2-4GB bandwidth, the average site.
I’ve never experienced any downtime, a very rare sight. Maybe there was a tiny one or something and I must have missed it but every time I sit down in front of this desk and open my site I have never seen it down.
My site was submitted to StumbleUpon , it received over 2k hits (in a sudden way) and I expected that my host would contact me for abusing or something, guess what? I never received any infractions or anything. Which amazes me because I think an average host would contact you right away.
Nevertheless, I’m completely happy; if you are starting a domain, don’t try to justify quantity due to price. I rank steadfast support 10 out of 10 and I still don’t think that’s enough.
Other things to keep in mind:
MySQL Performance is pretty good
I also think H-Sphere should be enough for a person to control their site, never had a problem with it. Although I wish it was a bit more organized.
Steadfast/Karl & Co.
Dec 13, 2007I didn't really want to post this earlier since I wanted to see how well Karl would treat me as a customer (coming from a former employer perspective). I'm currently coloing with Karl (I used to do be a network engineer there but moved on to bigger and better things for myself) and I must say it has been a wonderful experience as a client.
Karl is honest, trustworthy and a very fair guy to deal with. I was always a little skeptical and harsh about everything (as is my nature) but Karl was always very patient.
When downtime arises he is quick to respond and very quick to not ask questions or argue if he hasn't lived up to his SLA. He is fair and doesn't try to screw over the customer.
He has run a very clean operation and his staff is always available to let me come in when I need to. I've been hosting with Karl since February 2007 and I think it's time that I honestly say his quality of service has been excellent.
Highly Recommended!
SteadFast Full. Who's Next
Mar 10, 2007to start putting some more machines into Chicago. Currently we are only using leased machines there, so I haven't had to deal with any Chicago based colo yet.
The scenario that I'm faced with is that SteadFast only has room for current customers, and unfortunately we aren't one yet.
I have the opportunity to put my machines into the Looking Glass/Layer3 DC, at what I believe to be a fairly reasonable price ($110 / 3Mbps per 1u) with a company who I've been doing business with now for a while. Does anyone have experience in working with that center?
For those of you deal with with DC's in Chicago, who would you recommend I look at as an alternative? I have come up with names like: FDCServers; Server Central; CHI Networks; Fast Servers; GigeEnet. But based on what I'm reading, I don't really come away with a good indication of who is second in the pecking order with SteadFast.
Am I Correct The R1soft Does Not Preserve Permission/ownership
Aug 9, 2008Am I correct the r1soft does not preserve permission/ownership?
View 5 Replies View RelatedVPS : Steadfast / Liquidweb / ServInt ? - Best One ?
Jun 5, 2008I am new to these server related things.
I don't want to go for shared hosting, as there will be too many restrictions. And I will not need a dedicated server until my traffic really grows multi-fold (may take few months).
I am aiming to run 3 of my new sites on a VPS server. (I want to know whether I can put all my 3 sites on the same VPS server.)
After my initial research, I came up with below list :-
STEADFAST : steadfast.net/services/vps.php
LIQUIDWEB : liquidweb.com/cart/content/vps/
SERVINT : servint.net/vps/details.php
Now I like to know which one is better. (You can suggest any other providers also if they can beat these in terms of Customer Service and Reliability and my below requirements.)
Outline of my requirements :-
1) Fully Managed Service and outstanding customer service.
2) Daily Backup of all content and database.
3) Fast response times (For my website users mostly in INDIA) and best network.
4) Easy and smooth transition to upgrade to next VPS package or a dedicated server (I don't want to keep changing DNS everytime I want to upgrade.)
5) No restriction on bulk email being sent (Fully Double Opt-In mailing list)
6) cPanel needed
7) Other routine things like Uptime, Reliability, Hardware Replacement Warranty...
8) Price is not really a big issue.
Steadfast Networks Support
Nov 2, 2009Haven't posted on WHM in some time but wanted to drop a line in dedicated regarding SFN support.
I recently migrated a dedicated srv to InterWorx running Lite Speed (as apache) on CentOS 5. (srv was running PSA 9 on CentOS)
Being the NEWB that I am.....I needed a little "hand holding" with this setup (especially the Lite Speed config). SFN support went way out of their way to assist. What is enjoyable about their support is the tech's have never responding to many of my "NEWB" questions in a demeanoring way. They explain things in detail. Tickets are always answered promptly.
I just wanted to give a "shout-out" to Dan, Brad, Sean, Ryan, Mike, and all the other SFN support techs >> AWESOME SUPPORT GUYS
Solarvps Vs Alphared Vs Steadfast
Jun 14, 2007I am currently deciding between these 3 companies for a vps solution. They all seem to be solid and provide good deals. I would just like to know everyone's experience in terms of speed, uptime, support handling and stablility.
Uptime & support matters the most to me.
Steadfast 1 Year Review
May 6, 2009We've been a customer of Steadfast for a little over a year with a VPS plan. We had been using a dedicated server from another provider and we were looking to cut costs a bit since the server was very underutilized.
After researching here, we originally signed up on a low-end VPS plan and set up monitoring. Our goal was to monitor the server and service for a couple/few months prior to moving any services over to it; just to make sure the company and VPS would meet our needs.
After a several months of monitoring the server closely we decided to migrate from our ded server to the VPS at Steadfast. We haven't looked back since.
Our criteria for VPS at the time were:
1) Had to run Debian.
2) Reliability of service/provider.
--Uptime of the server itself
--Network reliability
--Redundancy
3) Customer support responsiveness.
4) Price.
Steadfast has exceeded our expectations in all areas. First off finding a host that supports Debian is not as easy as it should be.
(Note to VPS providers: This is a deal-breaker for us. If we can't use Debian then there's much less chance of us signing up for your services.)
Off the soapbox and back to Steadfast: The VPS is quick - with no I/O lag at all. It feels like a dedicated server. The service itself has been reliable and the network has also been responsive. (We monitor our servers from two separate geographical locations).
Further, we've opened more tickets than a 'normal' customer probably would, mostly just to find out what our options are for growth, backups, etc. The team (Karl and others) at Steadfast are very helpful. I don't have any specific recollection of opening a true tech support ticket but I'm sure I have. The fact that it doesn't stand out as remarkable indicates that it was answered quickly and with a personalized (non-generic) response.
We've grown since we started using the VPS and the upgrade process has been painless and quick. Maybe this is true of all VPS providers since all they need to do is allocate more resources, but either way, it's been painless and quick for us at Steadfast.
Steadfast 2 Weeks Review
Mar 26, 2009I would like to state my first impression from steadfast.
Signup + Account Setup : 5/5
I've signed up and paid with paypal - few minutes after i paid my account was ready and i got the welcome email with all the account details.
Performance + Uptime : 5/5
Download speeds are high and the server i am on is reacting quickly. I monitor uptime with siteuptime and during those two weeks there was no downtime at all.
Support : 5/5
The truth is i only opened 3 or 4 tickets when the account was created and i had questions regarding the mail filters. To all tickets i got answered in less than 10 mins with a detailed reply. It was also nice to see the staff there change shifts as i had different people handling my issues depending on the hour.
Overall, during those first two weeks - i am very pleased being a client of steadfast.
I'll update in few months again.
(Hosted domain - www.dsatop.com)
Steadfast Recommendation Review
Nov 6, 2008I wanted to recommend and give a review of my service with Steadfast. Before I went with steadfast I read WHT almost everyday, looking at different hosts. Steadfast has exceeded my expectations by far.
I have a basic shared account but the speed and service make me feel like it is a dedicated account. My site is still in construction so I wont give the address but I have never experience any lag in loading or it ever being offline.
Whenever I submit a ticket, simply because I have a question, I have never waited more than a few minutes. It is genius. I think that Steadfast's business plan is to have the best equipment and software with the best service and reliability so that their customers stay and say good things about them. Sounds like a plan to me.
One of the things that I like the most is that Karl, owner and operator, actually knows what he is talking about is always happy to help.
I had never paid for hosting before or had a domain name and thought that the control panel and learning curve of hosting was gonna be hard but it is well organized and everything runs so perfectly that I almost never need to log into the control panel.
A+++
(I would put the link to steadfast but the board says I don't have enough posts to link websites. Never heard of such a thing.)