R1Soft In A Virtualized Environment

Mar 1, 2009

Anyone have any experience using R1Soft in a virtualized environment as the VPS provider rather than the VPS user?

I'm wanting to offer some solid bare metal backup. It is generally difficult to do sound backup procedures in dom0, since can sometimes suffer file corruption when backing up running domUs from outside of them, and I use LVM drives rather than disk images.

I've always heard backing up from inside domU is best.

R1Soft is an obvious option but the pricing seems quite high and I'm wondering what kind of CPU/disk usage impact it could have. Say you just have 16 virtual servers per box (2 per core)... that is 16 instances running, and ~$2400 just in licenses alone.

Anyone have any experience doing backups/CDP in a virtualized environment? You using R1Soft or something else? Inside domU or out?

I wish R1Soft offered monthly pricing, since then the upfront investment per customer isn't nearly as much.

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Can anyone recommend a provider/reseller either in the UK or US?

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Looking for advice on a solid R1Soft setup.

I'm currently looking at this SAS Expander:
[url]

Looking to load it with 16 x 500GB WD Green drives with two spares on hand. Not sure which RAID level, RAID 5,10,50,60

No matter what I use with that many drives I get huge capacity. This is the controller card I was looking at using as well for the direct attachment:
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I was going to use a Dell PE 860 to bring it all together. What are your thoughts, opinions, suggestions for a proper or recommended R1Soft setup?

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Dec 10, 2008

where is the place to get backups utilizing R1Soft.

Something we are looking at and wondering as to what would be the best companie/s to have your backups at.

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R1soft Backup

Aug 2, 2008

R1Soft is a backup “solution” aimed at companies that want to backup only the changes that have been made since the last time a backup was created. Its a good idea, but it went horribly wrong. I am writing about it today because it was such a poor experience working with them and we had so many server problems and REPEATED DATA LOSS that I felt compelled to warn other hosting companies and customers about this extremely poor product.

R1soft caused enormous I/O load that literally killed our servers off and on multiple occasions simply would not restore our data and caused 100% data loss on the servers we had “backed up”.

MAJOR TECHNICAL DEFICIENCIES AND OPERATIONAL ISSUES WITH R1SOFT -

1) Buagent (Their software that records what has changed) is a HUGE i/o pig. It constantly blocks on I/O when there are changes causing every other drive or array in our system to lag while it catches up. R1soft told me it “works great” and to send them over details and they would “Look into it”.

2) Buserver (Their software that writes what has changed) is INCREDIBLY slow in every way that it is virtually unusable when you have a lot of data to back up with tens of thousands block changes every day per server. Clearly it hasn’t been tested well under sustained and real heavy load - at least in my opinion. There are multiple kernel and userspace methods to speed this up, but again it falls flat on its face when trying to keep up with our load.

3) Restores are buggy and VERY unreliable. We have attempted more than 20 restores (whole partitions) and had more than 30% be a complete failure, meaning TOTAL data loss. Doing user level restores were the same story - incomplete backups, unreliable and SLOW restores.

4) R1soft support is lackluster to say the least. When I complained they said, “You only opened 17 tickets in the last 60 days.” 17 tickets? Often when we had issues doing a restore or other problems we would call and get no one to answer the phone. Its comforting to know that when you can’t do a restore for 500 clients that we can possibly talk to someone on Monday who will blow us off and tell us that the newest version of the software MIGHT fix our issue. In the meantime they apologized for losing all our data over and over again. Wonderful.

5) The software is based on filesystem block changes. The problem is that the kernel and ext3 and reiser are changing all the time. As we made updates it constantly broke R1soft. When they would finally fix the problem it usually required us to reseed the entire backup again losing everything that we had previously backed up and putting enormous load on the server again while it started over from scratch

In all my years of hosting I have never had such a bad experience with a “partner” company as R1soft.

Just thought I would let other potential customers and hosting companies know my experience.

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An after purchasing a backup account from Steadfast that includes support for R1Soft (and learning to use it), I am planning to resell their product.

Those ideas sound good, but is R1Soft software really as good as it looks like? Some years ago i had a problem with a very known (and trustable) VPS provider. After having a hard disk crash, they told that their Virtuozzo based backups weren't reliable, so I lost some data.

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I have several servers and i want to provide at my servers a continuos backup data protection and disaster recovery backups to a off-site location using R1Soft software.

So does anyone knows any good and reliable company who provides the service off making backups from external servers using R1Soft?

I have been looking around and until know i found:

The Planet - Here i can buy any kind of server and havint installed with R1Soft for a extra cost of 50$

SteadFast - Here i can rent a full managed backup service using Steadfast Off-Site R1Soft CDP Backups described at: [url]

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