Is R1Soft CDP Backup Really Good
Jun 7, 2009
I am currently moving my accounts to providers that use R1Soft as a backup solution. This is a security measure, but I am planning to use it as a marketing point too.
An after purchasing a backup account from Steadfast that includes support for R1Soft (and learning to use it), I am planning to resell their product.
Those ideas sound good, but is R1Soft software really as good as it looks like? Some years ago i had a problem with a very known (and trustable) VPS provider. After having a hard disk crash, they told that their Virtuozzo based backups weren't reliable, so I lost some data.
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Aug 2, 2008
R1Soft is a backup “solution” aimed at companies that want to backup only the changes that have been made since the last time a backup was created. Its a good idea, but it went horribly wrong. I am writing about it today because it was such a poor experience working with them and we had so many server problems and REPEATED DATA LOSS that I felt compelled to warn other hosting companies and customers about this extremely poor product.
R1soft caused enormous I/O load that literally killed our servers off and on multiple occasions simply would not restore our data and caused 100% data loss on the servers we had “backed up”.
MAJOR TECHNICAL DEFICIENCIES AND OPERATIONAL ISSUES WITH R1SOFT -
1) Buagent (Their software that records what has changed) is a HUGE i/o pig. It constantly blocks on I/O when there are changes causing every other drive or array in our system to lag while it catches up. R1soft told me it “works great” and to send them over details and they would “Look into it”.
2) Buserver (Their software that writes what has changed) is INCREDIBLY slow in every way that it is virtually unusable when you have a lot of data to back up with tens of thousands block changes every day per server. Clearly it hasn’t been tested well under sustained and real heavy load - at least in my opinion. There are multiple kernel and userspace methods to speed this up, but again it falls flat on its face when trying to keep up with our load.
3) Restores are buggy and VERY unreliable. We have attempted more than 20 restores (whole partitions) and had more than 30% be a complete failure, meaning TOTAL data loss. Doing user level restores were the same story - incomplete backups, unreliable and SLOW restores.
4) R1soft support is lackluster to say the least. When I complained they said, “You only opened 17 tickets in the last 60 days.” 17 tickets? Often when we had issues doing a restore or other problems we would call and get no one to answer the phone. Its comforting to know that when you can’t do a restore for 500 clients that we can possibly talk to someone on Monday who will blow us off and tell us that the newest version of the software MIGHT fix our issue. In the meantime they apologized for losing all our data over and over again. Wonderful.
5) The software is based on filesystem block changes. The problem is that the kernel and ext3 and reiser are changing all the time. As we made updates it constantly broke R1soft. When they would finally fix the problem it usually required us to reseed the entire backup again losing everything that we had previously backed up and putting enormous load on the server again while it started over from scratch
In all my years of hosting I have never had such a bad experience with a “partner” company as R1soft.
Just thought I would let other potential customers and hosting companies know my experience.
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Sep 10, 2009
if anyone here is using Steadfast R1Soft CDP Backup for his servers and if it's truly working for him when a restore is needed and whether is causes a noticeable load or not?
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Oct 5, 2008
what backup solution you all use. We plan on starting to use a backup solution but was wondering what the best one is. R1Soft seems to be pretty popular and I was wondering where all of you guys get your licenses from them. Also if anyone knows how much does a license for 1 backup server and 2 agent servers cost. I see it is like $500.00 at R1Soft directly but is that the only way to get it. Also is R1Soft very good? Please rate it 1 -10 in your reply.
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Mar 26, 2009
I have several servers and i want to provide at my servers a continuos backup data protection and disaster recovery backups to a off-site location using R1Soft software.
So does anyone knows any good and reliable company who provides the service off making backups from external servers using R1Soft?
I have been looking around and until know i found:
The Planet - Here i can buy any kind of server and havint installed with R1Soft for a extra cost of 50$
SteadFast - Here i can rent a full managed backup service using Steadfast Off-Site R1Soft CDP Backups described at: [url]
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Dec 8, 2008
I have recently had to set up all my backups again (add me to the ranks of disappointed bqinternet customers). I choose to go with Handy Networks - and I am SO very happy I did. The got all my servers set up quickly and correctly, but the most impressive thing was the communication - it is one of the best support experiences I have had in this industry. Not only on the initial set up, but even the questions i had afterward - they went above and beyond in their answers.
I know companies get ripped all the time on here for bad support - just wanted to give a little praise!
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Aug 20, 2008
Does someone know any other company besides fxhbackup and bqinternet that sells backup services based on R1Soft CDP?
My current solution is constantly giving broken pipe lines error. I was told this is because of overloaded backup servers. I did had my own CDP server running on the same DC and it worked like a charm, but currently my provider says it will not support it anymore and its terrible slow on his CDP server, besides it breaks backup.
Can someone point me one a CDP solution that works?
Has someone had experience with Acronis True Echo Server Enterprise?
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Jan 7, 2009
suggest me good backup server and not very costly too. I just required ftp and possibly web interface to check for disk usage.... I required around 40GB of disk space.
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Aug 10, 2008
if somebody could recommend a good backup host. I already know BQBackup is solid, but I'd like some other recommendations as well (another host, not a reselller of BQ).
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May 26, 2008
Any good backup software that can do the following.
1) Backup whole system image.
2) Backup regular selected files folders.
It must be able to do auto-rsync to another server that is located in another data center.
I do note that alot of the software out there can do the backup to local drives, or server located within the network but not external network.
If anyone know of any software that is capable of doing the following, do post here.
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Sep 22, 2009
Looking for advice on a solid R1Soft setup.
I'm currently looking at this SAS Expander:
[url]
Looking to load it with 16 x 500GB WD Green drives with two spares on hand. Not sure which RAID level, RAID 5,10,50,60
No matter what I use with that many drives I get huge capacity. This is the controller card I was looking at using as well for the direct attachment:
Adaptec 2228800-R PCI Express SATA / SAS (Serial Attached SCSI) 5445 Kit Controller Card
I was going to use a Dell PE 860 to bring it all together. What are your thoughts, opinions, suggestions for a proper or recommended R1Soft setup?
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Dec 10, 2008
where is the place to get backups utilizing R1Soft.
Something we are looking at and wondering as to what would be the best companie/s to have your backups at.
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Mar 1, 2009
Anyone have any experience using R1Soft in a virtualized environment as the VPS provider rather than the VPS user?
I'm wanting to offer some solid bare metal backup. It is generally difficult to do sound backup procedures in dom0, since can sometimes suffer file corruption when backing up running domUs from outside of them, and I use LVM drives rather than disk images.
I've always heard backing up from inside domU is best.
R1Soft is an obvious option but the pricing seems quite high and I'm wondering what kind of CPU/disk usage impact it could have. Say you just have 16 virtual servers per box (2 per core)... that is 16 instances running, and ~$2400 just in licenses alone.
Anyone have any experience doing backups/CDP in a virtualized environment? You using R1Soft or something else? Inside domU or out?
I wish R1Soft offered monthly pricing, since then the upfront investment per customer isn't nearly as much.
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Jul 20, 2008
I got an idea that using r1soft CDP to move server, since it provides restoring data to a different server. But I never used it, not sure if it is doable.
Any one did this before? any requirements (software/hardware) for new server that will be moved in?
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May 1, 2009
on this backup solution. How do they do the backups. If you`re a datacenter, are backups routed through the internal network through a central backup server or do you backup externally to their servers?
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Aug 8, 2008
How do you restore a cpanel server with r1soft?
I know need to restore /home
but if I restore /etc /usr /var it will screw up stuff, ex. /etc/modules.conf
and if I don't it will be missing stuff, like /etc/userdomains
Anyone know the best way to restore from an r1soft backup?
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May 6, 2008
I'd like to start an ongoing thread here listing the 'Good Hosters with Good TELEPHONE tech support'. In other words, out of the 1,000s of host companies, this may cut it down to less than a dozen.
( And for all you Hosters out there who really want your company to grow, and want to know how, - it's easy: just read here.)
Good telephone support is the #1 ultimate requirement, because:
-It's a lot faster and easier for both the user and the host company, because you can state and answer all questions and clarifications on the spot, you don't need to continually pass new emails with new questions and clarifications, back and forth for days on end, until the issue is solved. It saves tech time and user's time. And saves a lot of nerves.
- It's the best way to sort the good guys from the bad. A bad company isn't going to bother to answer the phone, - or will make you wait way too long, - because they are likely getting endless complaints. The good guys are always ready to answer the phones, with a friendly voice, - because they really WANT to please the customer.
- If a company can't be bothered to pick up the phone, we can't be bothered to even consider them. They're a joke, and so won't be listed here on this thread. (So, before adding or listing any Hosters here, please verfify that they do have Good, quick, friendly, telephone support,; ideally 24/7, but 9am to 10pm might be acceptable, if it was supplemented by some emergency contact.
AND:
- Hoster ALSO needs good EMAIL support (and preferably, Chat online, extended hour availability). (I spend a lot of time overseas). It sems all emails should get a non-automated response within about an hour, - and then support should jump on fixing any problem.
I only need support a few times a year. To answer some questions, or fix a problem, or do an install. That's lesss than 1 hour total, so any company paying maybe $18/hour tech support should be able to handle this. It IS reasonable to charge a custm for extended calls, beyond say, 90minutes a year, IF you don't count the 80%? Of times an issue is the Hoster;s fault of stmg gone wrong, and don't count the 'hold' times.
ALSO IMPORTANT:
- Uptime
- site Speeds
- Monthly plans, no contract (Only a dishonest host will try to force you into a contract, where they can then ignore you.)
- Reasonable price. (? Maybe $12 to $18/month for a basic business site. We don't need massive bandwitdths, - we all know that's an overselling scam, and can't ever be delivered.)
- a good upgrade plan of bigger options. Maybe even VPS.
- Dedicated IP, and availbility of SSL
-PHP 5, mysql, phpMyAdmin, etc
- cPanel ( Some Hosts are using problematic panels, like Hsphere, which are slow to load, slow in operation, require many more clicks, have too many options, spread apart on many separate pages. Time is money, and this really slows down the ability of a small business to manage his own site in effective time. For example, one WHT user wrote somewhere: "I don't feel that HSphere's interface is nice at all, although I have worked with cPanel and DA all my life... I just found it to include un-necessary features or split features up in to different hard to find pages, such as backups - mysql backups you had to find on a completely different page than file backups, and then there were options to have it in the home directory or server-end backup, in which then you had to wait a good 10 minutes before it was ready. cPanel, just hit backup and hit download and instantly it does everything you need...".
I have used several hosters. Currently on Aplus.net and Godad, which have phone support, and mediocre service.
My LIST So Far:
- Liquidweb: a very impressive company with good, 24 hour support. But to get dedicated IP, you need to go with their $25/month plan. Yikes!
- NewIdeaHosting.com. A very small company. My call was returned, and the owner chatted with me for an hour on the phone! Plans have small bandwidth, but promises No overselling, and personalized attention. Extra $5 for dedi IP. He specializes in Small business sites, and small eCommerce sites. He has only 250 accounts, on 3 servers. He rents servers from the Equinox data center of Chicago. Seems exceptionaly honest.
- MegaHosters. Excellent phone support and WHT reviews. But company was taken over by another company, and so may well go downhill in future. Another problem: uses Hsphere.
- Steadfast. Has a good rep on WHT, and seems impressive. Tech answered the phone immediately, but they say they prefer emails. Sales phone has limited hours. Good price on $20 SSL. But, uses Hshhere.
- JodoHost 24 hour phone. But, uses Hsphere. An Indian company with office in Florida, and good rep. I like the idea of outsourcing phone support, if it makes it more available and affordable. But, the accent on the phone was very hard for me to understand, so maybe this might not work.....
- Hostgator. Yes, it's a big overseller, but seems to get good reviews/results anyway, and good phone support.
- ? ThePrimeHost ?? Mostly good WHT reviews; some dissenters. Site says 24hour phone, but when I called on several nights, no one ever answered...
- Can anyone add to this list? Please list only hosts that meet the above minimum requirements of phone support, etc. Especially useful is hosters you've tried.
TO AVOID:
- Avoid Arvixe. I had a horrid experience with them, here: [WHT forum]:/showthread.php?p=5097822#post5097822
- Avoid WebHostingBuzz. This company never returned my phone msessage inquiries.
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Oct 20, 2008
Any experience with Good Avocado and their reseller plan?
What about Thinkhost, good avocado is partnering with?
Wind and solar energy, it sounds all good, the reseller plan is awesome.
Any real life experience?
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