R1soft Remote Backup Provider
Dec 8, 2008
I have recently had to set up all my backups again (add me to the ranks of disappointed bqinternet customers). I choose to go with Handy Networks - and I am SO very happy I did. The got all my servers set up quickly and correctly, but the most impressive thing was the communication - it is one of the best support experiences I have had in this industry. Not only on the initial set up, but even the questions i had afterward - they went above and beyond in their answers.
I know companies get ripped all the time on here for bad support - just wanted to give a little praise!
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Aug 2, 2008
R1Soft is a backup “solution” aimed at companies that want to backup only the changes that have been made since the last time a backup was created. Its a good idea, but it went horribly wrong. I am writing about it today because it was such a poor experience working with them and we had so many server problems and REPEATED DATA LOSS that I felt compelled to warn other hosting companies and customers about this extremely poor product.
R1soft caused enormous I/O load that literally killed our servers off and on multiple occasions simply would not restore our data and caused 100% data loss on the servers we had “backed up”.
MAJOR TECHNICAL DEFICIENCIES AND OPERATIONAL ISSUES WITH R1SOFT -
1) Buagent (Their software that records what has changed) is a HUGE i/o pig. It constantly blocks on I/O when there are changes causing every other drive or array in our system to lag while it catches up. R1soft told me it “works great” and to send them over details and they would “Look into it”.
2) Buserver (Their software that writes what has changed) is INCREDIBLY slow in every way that it is virtually unusable when you have a lot of data to back up with tens of thousands block changes every day per server. Clearly it hasn’t been tested well under sustained and real heavy load - at least in my opinion. There are multiple kernel and userspace methods to speed this up, but again it falls flat on its face when trying to keep up with our load.
3) Restores are buggy and VERY unreliable. We have attempted more than 20 restores (whole partitions) and had more than 30% be a complete failure, meaning TOTAL data loss. Doing user level restores were the same story - incomplete backups, unreliable and SLOW restores.
4) R1soft support is lackluster to say the least. When I complained they said, “You only opened 17 tickets in the last 60 days.” 17 tickets? Often when we had issues doing a restore or other problems we would call and get no one to answer the phone. Its comforting to know that when you can’t do a restore for 500 clients that we can possibly talk to someone on Monday who will blow us off and tell us that the newest version of the software MIGHT fix our issue. In the meantime they apologized for losing all our data over and over again. Wonderful.
5) The software is based on filesystem block changes. The problem is that the kernel and ext3 and reiser are changing all the time. As we made updates it constantly broke R1soft. When they would finally fix the problem it usually required us to reseed the entire backup again losing everything that we had previously backed up and putting enormous load on the server again while it started over from scratch
In all my years of hosting I have never had such a bad experience with a “partner” company as R1soft.
Just thought I would let other potential customers and hosting companies know my experience.
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Jun 7, 2009
I am currently moving my accounts to providers that use R1Soft as a backup solution. This is a security measure, but I am planning to use it as a marketing point too.
An after purchasing a backup account from Steadfast that includes support for R1Soft (and learning to use it), I am planning to resell their product.
Those ideas sound good, but is R1Soft software really as good as it looks like? Some years ago i had a problem with a very known (and trustable) VPS provider. After having a hard disk crash, they told that their Virtuozzo based backups weren't reliable, so I lost some data.
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Sep 10, 2009
if anyone here is using Steadfast R1Soft CDP Backup for his servers and if it's truly working for him when a restore is needed and whether is causes a noticeable load or not?
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Oct 5, 2008
what backup solution you all use. We plan on starting to use a backup solution but was wondering what the best one is. R1Soft seems to be pretty popular and I was wondering where all of you guys get your licenses from them. Also if anyone knows how much does a license for 1 backup server and 2 agent servers cost. I see it is like $500.00 at R1Soft directly but is that the only way to get it. Also is R1Soft very good? Please rate it 1 -10 in your reply.
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Mar 26, 2009
I have several servers and i want to provide at my servers a continuos backup data protection and disaster recovery backups to a off-site location using R1Soft software.
So does anyone knows any good and reliable company who provides the service off making backups from external servers using R1Soft?
I have been looking around and until know i found:
The Planet - Here i can buy any kind of server and havint installed with R1Soft for a extra cost of 50$
SteadFast - Here i can rent a full managed backup service using Steadfast Off-Site R1Soft CDP Backups described at: [url]
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Aug 20, 2008
Does someone know any other company besides fxhbackup and bqinternet that sells backup services based on R1Soft CDP?
My current solution is constantly giving broken pipe lines error. I was told this is because of overloaded backup servers. I did had my own CDP server running on the same DC and it worked like a charm, but currently my provider says it will not support it anymore and its terrible slow on his CDP server, besides it breaks backup.
Can someone point me one a CDP solution that works?
Has someone had experience with Acronis True Echo Server Enterprise?
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Oct 31, 2007
I would like to weight the benefits and costs of using remote backup and local backup to another hardisk? Let's assume the price is the same.
What's the benefits of using remote backup?
Is it secured to use local backup in another hardisk?
I'm running on linux centos.
What happend if hacker get hold of my server?
Currently, i have 80GB of diskspace. Does it mean i will need at least 80GB of ANOTHER hardisk to backup that?
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May 16, 2009
Due to some recent negative experiences, one of my customers had to cancel their account with IBackup.com's Pro services. It had provided exceptional reliability and did Windows backup of the System State, Exchange Server, SQL, and provided file versions going 30 back. But I couldn't get anywhere with technical support for 2 weeks on why it would freeze during the backups. The final straw came when I installed it to a brand new server and had the same issues.
I'm looking for a suggestion on a provider that does at least file-level backups and Exchange backups. I've looked around online, read reviews, but it doesn't look like the providers do Exchange backup. I don't need mailbox-level backup, just brick-level for disaster recovery. File versions going back (in case a user makes a mistake and wants to restore an old copy) would be nice, but not required.
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May 16, 2008
I have a linux dedicated server and use BMU (BackMeUp) for create cpanel full backup.
But this cant create remote backup for me. BMU use "ncftp" for this. and i see following error about this problem:
Time: Fri May 16 03:38:17 2008
The following list of files have FAILED the md5sum comparision test. This means that the file has been changed in some way. This could be a result of an OS update or application upgrade. If the change is unexpected it should be investigated:
/usr/local/bin/ncftp: FAILED
So, im install "ncftp" manually, but issue not resolved and i havent remote ftp backup too!
How can resolve this issue?
BMU Refrence: [url]
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Oct 2, 2008
I have already developed shell scripts to automate account management, add/delete users, change quota, passwords etc. I am now working on web interface which will be used for managing the accounts, testing some free scripts and writing tutorials.
So far, my scripts can create chrooted (jailed) accounts with some basic shell commands.
The same disk space is also configured in samba and rsync daemon. Customers can use ssh/sftp or simply mount it as a network drive. Free utilities for Windows users (like deltacopy) work just fine with rsync daemon. Script can also modify iptables-based firewall and allow only certain IPs to access the server but I am still working on that part.
It takes about 10 seconds to create a new account and I have tested it on CentOS server.
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May 29, 2007
I'm thinking about buying a shared hosting plan with lots of space. Anyone do backups to remote ftp server instead of rsync? I was wondering if it was possible to configure ftp in such a way to only transfer files that are NOT present on the remote ftp. This way, it doesn't overwrite existing files and thus save on bandwidth. Is it possible to transfer an entire folder with a ftp command, I know the mput command is for uploading multiple files to another location. Lastly, what are the advantages of rsync over ftp besides saving banddwidth and trannsferring only files that were changed?
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May 20, 2007
I noticed that when "WHM Remote Backup" backs up my websites via ftp, the tar.fz archives are incomplete, meaning the backup is pretty much useless. I have tried with both PASV on and off and it still persists.
Any ideas why?
Also, what is the command to force the whm remote backup to run?
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Dec 6, 2007
What exactly do you do when you take a remote backup through resync?
For instance, if i signed up with say bqbackup and started resyncing and taking backups, would i be copying all the data from my server to the remote server or is it possible only to copy the cpanel backups made daily/monthly/weekly to the remote space?
Also, when the resync runs everyday, does it replace the old files or does it create a new copy of everything that has changed?
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Sep 10, 2009
first of all i don't know where to post this, so if this is in the wrong section, any mod can move it to the right section .
what i need is, trusted remote backup space for websites.
i googled and found many, but i would love to know who is trusted and who isn't .
i don't need massive space, around 10-15 GB and about 100 GB monthly traffic .
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Jun 9, 2009
What's the best way to do a remote backup? Right now I have them all being backed up to a 2nd drive on the server.
If I do a remote backup, is it just as easy to access the files and do a restore?
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Jul 28, 2008
I am using BQbackup since 10 months ago without problems. But in the last 6 days the transference rate is very slow (3kB/s). I already sent some emails to Scott but I dont receive a reply. So I need to have a look in other alternative to store my backups.
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Nov 6, 2008
i'm planning to add a remote backup to my vps, the only solutions i know at this time is only from www.crissic.com but i would like to know if there's other solutions out there used by WHT members
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Dec 9, 2007
I've been exploring two possibilities.
1) Have a backup server in the same physical location as the main servers. Then have automated backups occur, through a local network. The benefits of this are obviously a) No bandwidth fee's b) Total control over data instead of relying upon a third party c) Faster transfer speeds.
However, that doesn't really help when it comes to disaster recovery etc, so, some sort of remote solution would probably be best.
2) Have a remote server in a different datacentre.
There's two ways of doing this, either by renting a server in an a different datacentre, and having remote backups that way (probably with Rsync), OR paying for some third party service.
I'd be interested in your input on what you think would work best and be most cost effective.
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Apr 15, 2009
backup service for my dedicated server that can do the following:
Take backups of the server without my laptop being involved when the backup takes place.
(So I can take a vacation for two weeks and have my laptop turned off - while backups still taking place).
Strangely I have found it impossible to find such a service ... All services I have looked at require my laptop is turned on and running some software while backup of server is takeing place.
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May 2, 2009
i run cpanel on centos,
and i backup all websites and system setting to the 2nd hd by whm's backup feature everyday,
i want to ask if any script or method i can backup all the files to another server in a period of time,
it may be a week or 3 three days...etc,
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May 7, 2009
remote backup in Europe with rsync/ftp access. If possible, in the UK.
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May 19, 2008
Where can I find a company that sells backup service for Windows Servers?
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May 19, 2008
I am searching for some nice prices remote backup storage for one of my cpanel servers.
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May 7, 2008
I was thinking of starting service provider of online backup service located in USA the data is stored in a vault (off site server)
Data replicated to another server at a another location.
Critical data is 128-bit encrypted, compressed, and then uploaded to a REMOTE server hosted by my company via Secure Sockets Layer (SSL) with enhanced security.
The client chooses what kind of encryption they want to use and they choose their Password (I don't have access to this info)
With out their password they can NOT restore their information back
Lose the password and the Data can not be restored its loss
I have no idea what the passwords are.
Now all the info will be stored on this server
The question that comes to mind if the USA Government wanted to look for any information located in this storage server
Can they force the clients to give them access to this data ?
Talking to someone at storage pipe.com
He was saying that in Canada this info is protected and can not accessed by law
He was saying a lot of company's because of this are looking for off site storage in Canada because of this issue.
So from what I can understand if the storage server is located in the USA if the Government wants to look at the files they will force the clients to provide them access to these fies
either by asking or by court order
But in Canada this not an option the files are protected by Law
Now a lawyer I am not be it seems that if the company has nothing to hide it will not be and issue.
But like I said I have no idea what people or company's are backing up.
It can be anything!
All I do is store the backup data.
All I know is the amount(size) of Data stored on the server.
The last thing I need is people banging on my door asking me to access these files.
Now if I had my server located in Canada they would be protected by law.?
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Dec 1, 2008
Do you know any decent remote backup solution located in Europe? I need to store 30-40 GB of files and daily database backups (2-3 GB).
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Jul 27, 2007
I have a tiny MySQL database (10MB) and I'm looking for some remote backup service. Someting that will backup the database and let me recover it if the host is in trouble.
I strongly prefer something simple and fully automated.
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May 8, 2009
How to make WHM send to remote host via frp account
and also save the data in local back up?
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Jul 9, 2008
I have a 1GB MySQL database (compresses down to 300MB) and would like an automated method of backing it up to a remote server. Both accounts are shared hosting accounts (if it matters, both are running CPanel, no shell access on either).
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