Where Can I Make Off-Site Backup Using R1Soft CDP

Mar 26, 2009

I have several servers and i want to provide at my servers a continuos backup data protection and disaster recovery backups to a off-site location using R1Soft software.

So does anyone knows any good and reliable company who provides the service off making backups from external servers using R1Soft?

I have been looking around and until know i found:

The Planet - Here i can buy any kind of server and havint installed with R1Soft for a extra cost of 50$

SteadFast - Here i can rent a full managed backup service using Steadfast Off-Site R1Soft CDP Backups described at: [url]

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R1soft Backup

Aug 2, 2008

R1Soft is a backup “solution” aimed at companies that want to backup only the changes that have been made since the last time a backup was created. Its a good idea, but it went horribly wrong. I am writing about it today because it was such a poor experience working with them and we had so many server problems and REPEATED DATA LOSS that I felt compelled to warn other hosting companies and customers about this extremely poor product.

R1soft caused enormous I/O load that literally killed our servers off and on multiple occasions simply would not restore our data and caused 100% data loss on the servers we had “backed up”.


1) Buagent (Their software that records what has changed) is a HUGE i/o pig. It constantly blocks on I/O when there are changes causing every other drive or array in our system to lag while it catches up. R1soft told me it “works great” and to send them over details and they would “Look into it”.

2) Buserver (Their software that writes what has changed) is INCREDIBLY slow in every way that it is virtually unusable when you have a lot of data to back up with tens of thousands block changes every day per server. Clearly it hasn’t been tested well under sustained and real heavy load - at least in my opinion. There are multiple kernel and userspace methods to speed this up, but again it falls flat on its face when trying to keep up with our load.

3) Restores are buggy and VERY unreliable. We have attempted more than 20 restores (whole partitions) and had more than 30% be a complete failure, meaning TOTAL data loss. Doing user level restores were the same story - incomplete backups, unreliable and SLOW restores.

4) R1soft support is lackluster to say the least. When I complained they said, “You only opened 17 tickets in the last 60 days.” 17 tickets? Often when we had issues doing a restore or other problems we would call and get no one to answer the phone. Its comforting to know that when you can’t do a restore for 500 clients that we can possibly talk to someone on Monday who will blow us off and tell us that the newest version of the software MIGHT fix our issue. In the meantime they apologized for losing all our data over and over again. Wonderful.

5) The software is based on filesystem block changes. The problem is that the kernel and ext3 and reiser are changing all the time. As we made updates it constantly broke R1soft. When they would finally fix the problem it usually required us to reseed the entire backup again losing everything that we had previously backed up and putting enormous load on the server again while it started over from scratch

In all my years of hosting I have never had such a bad experience with a “partner” company as R1soft.

Just thought I would let other potential customers and hosting companies know my experience.

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Jun 7, 2009

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An after purchasing a backup account from Steadfast that includes support for R1Soft (and learning to use it), I am planning to resell their product.

Those ideas sound good, but is R1Soft software really as good as it looks like? Some years ago i had a problem with a very known (and trustable) VPS provider. After having a hard disk crash, they told that their Virtuozzo based backups weren't reliable, so I lost some data.

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I know companies get ripped all the time on here for bad support - just wanted to give a little praise!

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Aug 20, 2008

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My current solution is constantly giving broken pipe lines error. I was told this is because of overloaded backup servers. I did had my own CDP server running on the same DC and it worked like a charm, but currently my provider says it will not support it anymore and its terrible slow on his CDP server, besides it breaks backup.

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Has someone had experience with Acronis True Echo Server Enterprise?

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we want to host a photogalley site...which is fast or images are shown in faster way....

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# plesk bin pleskbackup server
UNIVERSAL->import is deprecated and will be removed in a future perl at (eval 13) line 3.
UNIVERSAL->import is deprecated and will be removed in a future perl at /usr/local/psa/PMM/agents/shared/IPC/Run.pm line 1060.
UNIVERSAL->import is deprecated and will be removed in a future perl at /usr/local/psa/PMM/agents/shared/IPC/Run/IO.pm line 78.
UNIVERSAL->import is deprecated and will be removed in a future perl at /usr/local/psa/PMM/agents/shared/IPC/Run/Timer.pm line 161.
Runtime error: Could not run make dump with pmmcli[Illegal seek]

# /usr/local/psa/admin/sbin/pmmcli
Traceback (most recent call last):
File "/usr/local/psa/admin/sbin/pmmcli", line 5, in <module>
import pmmcli
File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 21, in <module>
import pmmcli_session
File "/usr/local/psa/admin/share/pmmcli/pmmcli_session.py", line 15, in <module>
import pmm_migration_handler
File "/usr/local/psa/admin/share/pmmcli/pmm_migration_handler.py", line 16, in <module>
import migration_handler
ImportError: Bad magic number in /usr/local/psa/admin/share/migration-handler/migration_handler.pyc

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I'm currently looking at this SAS Expander:

Looking to load it with 16 x 500GB WD Green drives with two spares on hand. Not sure which RAID level, RAID 5,10,50,60

No matter what I use with that many drives I get huge capacity. This is the controller card I was looking at using as well for the direct attachment:
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Mar 1, 2009

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