Steadfast Networks Support
Nov 2, 2009
Haven't posted on WHM in some time but wanted to drop a line in dedicated regarding SFN support.
I recently migrated a dedicated srv to InterWorx running Lite Speed (as apache) on CentOS 5. (srv was running PSA 9 on CentOS)
Being the NEWB that I am.....I needed a little "hand holding" with this setup (especially the Lite Speed config). SFN support went way out of their way to assist. What is enjoyable about their support is the tech's have never responding to many of my "NEWB" questions in a demeanoring way. They explain things in detail. Tickets are always answered promptly.
I just wanted to give a "shout-out" to Dan, Brad, Sean, Ryan, Mike, and all the other SFN support techs >> AWESOME SUPPORT GUYS
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May 2, 2007
What do you thing about those companies? Anybody has any strange experience with any of them?
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Apr 11, 2008
i was Having a ''General error'' at my forum caused by the MYsql Database , i posted my problem here and asked steadfast.net support team , and i clicked submit ..after 1 Min i got a reply and the guy Fixed for Me
what a Great Hosting ,Very Fast and Great support team
i give Them 9.8/10
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Oct 27, 2008
I just wanted to warn the rest of you as to my experiences with Limestone Networks.
I've been calling them for half an hour now, and just keep getting a voice mail box.
This is on top of the fact that the reason I'm calling it to check up on a ticket I submitted weeks ago which is still unresolved (they go for days without answering it, and then when I poke them about it they comment and disappear again for days).
What is really disappointing is that all of this is after I spoke to one of their lead guys there, who gave me his email address and told me to bring any issues to him if I still had problems with the support. I sent him an email last week, and never got a response.
So, if you're looking for excellent prices, great machines, an excellent control panel, and to be blown off my support, Limestone Networks is someone you should check out.
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Oct 18, 2013
I'm migrating from Plesk 9.5 to 11 and I'm getting the following on my Transfer Pre-Check from within the Migration Manager."The destination DNS server does not support networks in the Transfer Restrictions Template, but some subscriptions have networks in DNS transfer restrictions. The records with network IP addresses in the DNS transfer restrictions will not be restored."
I've gone to Server, DNS Settings, Transfer Restriction Template and added the new server's IP to the list of allowed networks to no avail. I also couldn't find any documentation on what the cause might be.
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Sep 17, 2008
I recently upgraded my VPS at Steadfast from the Cobalt package to the Titanium package. If you don't know what the packages are, look here: [url]
After I got the OK that the upgrade was complete, I began to configure my setup to take advantage of the 1GB of memory.
This morning, I noticed that my site was down. Upon further investigation, httpd had become unresponsive, mysql had crashed and my tables became corrupt and when I ran the top command, it showed I only had 512MB of memory available. My setup must have hit the limit and crashed.
I created a ticket at their tech support, but it seems like they have no idea what is going on. I also went on Plesk to check my system statistics and it says there that I had 512MB of memory and only 60 gigs of disk space, which is the Cobalt package. I wouldn't be surprise if I also am still only getting a fair share of CPU instead of a dedicated one as offered by the Titanium package.
Has anyone else experience this before? Or know what is going on? The tech support at Steadfast says they don't know how to fix this, perhaps someone here might? In the meantime, I losing money since my site is down, and I have to fix all my corrupt database tables.
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Apr 26, 2007
I just signed up with steadfast today, ordering a VPS. Ive had a few questions and had to change my control panel and their staff replied in a timely manner (its 9:42pm), is courteous, plus everything was set up lightning fast. From payment to login details for a ready server took less than 3 minutes. Great Job Steadfast.net!
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Aug 24, 2008
I had heard good things about Steadfast.net and also liked the fact that they use H-sphere rather than the usual cPanel. So I signed up to test their services, back in July.
Everything went smoothly in the beginning. I had only a few static html sites on the account, and they ran without problems. Yes, there was a slight thing with the statistics not updating automatically as it should, but they got that solved quickly.
I then put a Wordpress blog on that account (installed it myself using the latest WP version). I noticed it loaded a bit slower than the static sites but didn't feel it was much to worry about.
However, yesterday morning when I tried opening that blog in my browser, it wouldn't load at all! And the other static sites loaded normally.
I contacted their support and explained to them that the blog had gone down from one day to the next, and that I had made NO changes to the code in the meantime.
To make a long story short: they refuse to investigate the issue further, claiming it must be some script that is causing this. Sure, there is likely some problem with how php runs on the account, but as I said - the blog had exactly the same code when it crashed as the previous day when it worked OK.
And I don't have any automatic updates running either. So my conclusion is that something must be wrong on THEIR side, which they flatly deny.
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Jul 28, 2008
Iv been with steadfast for almost 6 years,
we have small vps account and 1 shared hosting account,
our vps is working very very slowly, we cant log in to direct admin, we cant do anything, i contact support personally to check this issue , the response i received was
"
We are aware of the problem with slow disk access this VPS server. We will be adding an additional VPS server and migrating some of the VPS containers to it shortly to address this issue. Under the resources we have immediately available, we are unable to get the problem corrected. Thanks, Ben Galliart Steadfast Networks Support [url]
"
WTF? unable to get the problem corrected? our clients that use our vps are going crazy, 1 client even threaten to leave us,
i don't know that to do, i was thinking of sue them, what do you think? I'm very disappointed ..
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Jul 10, 2008
I’ve been with SteadFast Networks for quite a few months now, around 4 if I’m not mistaken. I signed up to their Basic Plan for a semi-annual fee. Their support is truly something and I only submitted a few tickets in the first month, which means I’ve never experienced any server problems for 3 months.
They contacted me asking me if I was interested in moving the site to the new server where they were using Litespeed Webserver, I agreed just to help out and everything went smoothly. Had a few DNS problems (the usual since I was moved to other server). After that the site was stable. (Occurred in the first month only)
Now turning the tables, honestly I was tempted to go with a bigger plan, I have seen many oversellers and sometimes it’s too good to be true. My point is that I don’t regret taking their basic plan, infact I only use a very little amount (around 100mb) and 2-4GB bandwidth, the average site.
I’ve never experienced any downtime, a very rare sight. Maybe there was a tiny one or something and I must have missed it but every time I sit down in front of this desk and open my site I have never seen it down.
My site was submitted to StumbleUpon , it received over 2k hits (in a sudden way) and I expected that my host would contact me for abusing or something, guess what? I never received any infractions or anything. Which amazes me because I think an average host would contact you right away.
Nevertheless, I’m completely happy; if you are starting a domain, don’t try to justify quantity due to price. I rank steadfast support 10 out of 10 and I still don’t think that’s enough.
Other things to keep in mind:
MySQL Performance is pretty good
I also think H-Sphere should be enough for a person to control their site, never had a problem with it. Although I wish it was a bit more organized.
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Dec 13, 2007
I didn't really want to post this earlier since I wanted to see how well Karl would treat me as a customer (coming from a former employer perspective). I'm currently coloing with Karl (I used to do be a network engineer there but moved on to bigger and better things for myself) and I must say it has been a wonderful experience as a client.
Karl is honest, trustworthy and a very fair guy to deal with. I was always a little skeptical and harsh about everything (as is my nature) but Karl was always very patient.
When downtime arises he is quick to respond and very quick to not ask questions or argue if he hasn't lived up to his SLA. He is fair and doesn't try to screw over the customer.
He has run a very clean operation and his staff is always available to let me come in when I need to. I've been hosting with Karl since February 2007 and I think it's time that I honestly say his quality of service has been excellent.
Highly Recommended!
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Mar 10, 2007
to start putting some more machines into Chicago. Currently we are only using leased machines there, so I haven't had to deal with any Chicago based colo yet.
The scenario that I'm faced with is that SteadFast only has room for current customers, and unfortunately we aren't one yet.
I have the opportunity to put my machines into the Looking Glass/Layer3 DC, at what I believe to be a fairly reasonable price ($110 / 3Mbps per 1u) with a company who I've been doing business with now for a while. Does anyone have experience in working with that center?
For those of you deal with with DC's in Chicago, who would you recommend I look at as an alternative? I have come up with names like: FDCServers; Server Central; CHI Networks; Fast Servers; GigeEnet. But based on what I'm reading, I don't really come away with a good indication of who is second in the pecking order with SteadFast.
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Jun 5, 2008
I am new to these server related things.
I don't want to go for shared hosting, as there will be too many restrictions. And I will not need a dedicated server until my traffic really grows multi-fold (may take few months).
I am aiming to run 3 of my new sites on a VPS server. (I want to know whether I can put all my 3 sites on the same VPS server.)
After my initial research, I came up with below list :-
STEADFAST : steadfast.net/services/vps.php
LIQUIDWEB : liquidweb.com/cart/content/vps/
SERVINT : servint.net/vps/details.php
Now I like to know which one is better. (You can suggest any other providers also if they can beat these in terms of Customer Service and Reliability and my below requirements.)
Outline of my requirements :-
1) Fully Managed Service and outstanding customer service.
2) Daily Backup of all content and database.
3) Fast response times (For my website users mostly in INDIA) and best network.
4) Easy and smooth transition to upgrade to next VPS package or a dedicated server (I don't want to keep changing DNS everytime I want to upgrade.)
5) No restriction on bulk email being sent (Fully Double Opt-In mailing list)
6) cPanel needed
7) Other routine things like Uptime, Reliability, Hardware Replacement Warranty...
8) Price is not really a big issue.
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Jun 14, 2007
I am currently deciding between these 3 companies for a vps solution. They all seem to be solid and provide good deals. I would just like to know everyone's experience in terms of speed, uptime, support handling and stablility.
Uptime & support matters the most to me.
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May 6, 2009
We've been a customer of Steadfast for a little over a year with a VPS plan. We had been using a dedicated server from another provider and we were looking to cut costs a bit since the server was very underutilized.
After researching here, we originally signed up on a low-end VPS plan and set up monitoring. Our goal was to monitor the server and service for a couple/few months prior to moving any services over to it; just to make sure the company and VPS would meet our needs.
After a several months of monitoring the server closely we decided to migrate from our ded server to the VPS at Steadfast. We haven't looked back since.
Our criteria for VPS at the time were:
1) Had to run Debian.
2) Reliability of service/provider.
--Uptime of the server itself
--Network reliability
--Redundancy
3) Customer support responsiveness.
4) Price.
Steadfast has exceeded our expectations in all areas. First off finding a host that supports Debian is not as easy as it should be.
(Note to VPS providers: This is a deal-breaker for us. If we can't use Debian then there's much less chance of us signing up for your services.)
Off the soapbox and back to Steadfast: The VPS is quick - with no I/O lag at all. It feels like a dedicated server. The service itself has been reliable and the network has also been responsive. (We monitor our servers from two separate geographical locations).
Further, we've opened more tickets than a 'normal' customer probably would, mostly just to find out what our options are for growth, backups, etc. The team (Karl and others) at Steadfast are very helpful. I don't have any specific recollection of opening a true tech support ticket but I'm sure I have. The fact that it doesn't stand out as remarkable indicates that it was answered quickly and with a personalized (non-generic) response.
We've grown since we started using the VPS and the upgrade process has been painless and quick. Maybe this is true of all VPS providers since all they need to do is allocate more resources, but either way, it's been painless and quick for us at Steadfast.
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Mar 26, 2009
I would like to state my first impression from steadfast.
Signup + Account Setup : 5/5
I've signed up and paid with paypal - few minutes after i paid my account was ready and i got the welcome email with all the account details.
Performance + Uptime : 5/5
Download speeds are high and the server i am on is reacting quickly. I monitor uptime with siteuptime and during those two weeks there was no downtime at all.
Support : 5/5
The truth is i only opened 3 or 4 tickets when the account was created and i had questions regarding the mail filters. To all tickets i got answered in less than 10 mins with a detailed reply. It was also nice to see the staff there change shifts as i had different people handling my issues depending on the hour.
Overall, during those first two weeks - i am very pleased being a client of steadfast.
I'll update in few months again.
(Hosted domain - www.dsatop.com)
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Sep 10, 2009
if anyone here is using Steadfast R1Soft CDP Backup for his servers and if it's truly working for him when a restore is needed and whether is causes a noticeable load or not?
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Nov 6, 2008
I wanted to recommend and give a review of my service with Steadfast. Before I went with steadfast I read WHT almost everyday, looking at different hosts. Steadfast has exceeded my expectations by far.
I have a basic shared account but the speed and service make me feel like it is a dedicated account. My site is still in construction so I wont give the address but I have never experience any lag in loading or it ever being offline.
Whenever I submit a ticket, simply because I have a question, I have never waited more than a few minutes. It is genius. I think that Steadfast's business plan is to have the best equipment and software with the best service and reliability so that their customers stay and say good things about them. Sounds like a plan to me.
One of the things that I like the most is that Karl, owner and operator, actually knows what he is talking about is always happy to help.
I had never paid for hosting before or had a domain name and thought that the control panel and learning curve of hosting was gonna be hard but it is well organized and everything runs so perfectly that I almost never need to log into the control panel.
A+++
(I would put the link to steadfast but the board says I don't have enough posts to link websites. Never heard of such a thing.)
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Aug 1, 2008
I've been using steadfast.net over than 6 Months .
A Great service , Fast and Reliable.
I had a problem with Databases for 3 days always disconnected i contacted them and after 5 mins they fixed my site
but Last months my site went offline for 30 mins only during the 6 months.
they're Great , you pay for what u Get .
My site was hosted in another hosting very slow and bad support. i am very happy with steadfast.net hope they can give us a discount some days coz they're not cheap :p
Aha i remember , i paid using Matercard i cant forget that moment i clicked submit and directly after 1 min they sent me the full details . i am using a shared hosting coz cant pay for more and dont need more . i am a happy person
Rating : 8.9875/10
support: 9.5/10
Reliability: 8.45/10
Fast brwosing : 10/10
Price : 8/10
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Jul 31, 2008
Been stable as hell (except for those two days detailed in the outages thread this month, got a SLA refund painlessly) for a while, no latency problems or anything, running a decent amount of gameservers (CS/CSS/COD4/TF2 mainly). IPMI for free is a huge plus.
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Jun 17, 2008
I got an email saying that there was a security breach at steadfast. At the same time I got an email saying that my account was suspended because I am sending spam from one of my domains. I NEVER SEND SPAM. I opened a support ticket and they apologized saying it's not my fault and they restored my account. Apparently spam was sent by a php script but they don't want to give me details. The next day they suspended my account again on the same reason.
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Nov 26, 2008
I would like to share my 8 day experience with Steadfast.net.. while it end up with me with a refund, I still highly recommend Steadfast.net as the refund was through no fault of theirs
I asked Steadfast.net several pre-sales question and they responded very quickly despite I was just window shopping. Satisfied with the information I received, I signed up for a Basic Plan with them on the 19th of Nov.
Turn of events:
1. I set up Prestashop shopping cart on Steadfast.net, everything worked
2. Turned on Friendly URL in Prestashop, not working
3. Sent a ticket to ask if URL Rewrites were enabled, answer was yes
4. Installed a script to test URL Rewrite on/off, confirmed it was on
5. Troubleshooted myself, spent hours, reading Prestashop forum
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Aug 30, 2008
I will keep this short and to the point.
1. Great uptime. The only downtime I had was that weekend of July 20/21 when they got DDoSed. They stood behind their SLA and credited me with a full month of service without any hesitation or protest.
2. Great Servers. I use my hosting as a development and presentation environment for projects for clients and quality hosting is a must. I rarely see loads higher than 3.00 (it is a quad core server). Combine that with their litespeed webserver. I have never seen slow page loads.
3. Great Support. Tickets are almost always answered in just a few minutes. I have the pleasure of dealing with Karl (the owner) or one of his highly qualified techs, rather than some high school kid who can't tell a bit from a byte (who you often get at other hosts).
Bottom line: I highly recommend them. Keep it up!
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Mar 13, 2008
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
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Feb 16, 2007
Any active/current comments on OC3 Network?
Mainly looking at their un-managed server but I would like to know some responses concerning their support. What level of support do they provide? Is it efficient and time effective? Will they charge me for the little-ist of a request (Let's say I get an internal server error in WHM caused by a software update -- will they roll me to a backup for free or will I be charged?).
So, just looking for opinions on their support quality and availability, and their server uptime and happiness of current and past clientèle.
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Apr 26, 2009
I see Enotch Networks offer in vps offer forum and i think to take from them.
But i want to check before about them , did anyone here host with them?
Did they have any problems with there servers and support?
Did they suspended the account if it use half of that bandwidth which is it offered , like as i see in there offer the bandwidth can be 6600GB monthly , so if i use more than 4000GB, did they will suspend my account?
And if there are anything about them i hope to post here to have a clear image about them.
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May 8, 2008
My server has recently been attacked by members of the following website, using DDoS tools stolen form other script kiddies and rebranded (oh the irony). Having enough, I decided to go on a mission to get these brats shut down:
troyrulz007.com
The site is also filled with links to illegal downloads, porn, etc.
The first thing I did was report them to their webhost. I figured this was the best first step. I opened a ticket and reported what was on the site, and pointed out which parts of their AUP the site was violating. After a few days, I provided them contact information for someone at Rockstar Games, as this site was providing downloads for one of their most recently released titles. I also went ahead and contacted some of the publishers of the software being provided illegaly.
14 days later, the ticket is silently closed with no action taken. Site is still up and still providing illegal downloads of software that people spent a lot of time and money developing.
I know they are a VERY small fish in a large pond, but I had had enough of having my servers crippled (at least know I've learned how to defend against it) and decided I would strike back legally and without stooping to the script-kiddies level.
At this point, I'm convinced Virpus Networks (virpus.com) doesn't give a flying monkey turd about anything other than collecting their pathetic $10/mo.
Was I wrong in assuming they would do anything? Should I have just ignored it and moved on? If not...how do I find out who provides network service to Virpus. I'm sure THEY don't allow this sort of thing.
Maybe I was just being a cry-baby and should've left it alone. I don't know.
But hey...I guess if you want to host a site that breaks pretty much every rule in the book, you know where to go. Looking at their pricing however...yeah I'll not go there on that one.
Anyways...this is a part rant, part notification, part "am I being a whiny jerk" post. Sorry if it breaks any rules.
Thanks for listening. I'd give you that portion of your life back if I could but I've decided to keep it for myself.
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May 30, 2008
Anyone using Sago Networks ? I am shifting from LT and I chose Sago but when i completed the order they are asking me for a Photo ID ... has anyone done this ?
I mean is it safe to do that ? Coz i am paying by paypal and my paypal account is verified so there should'nt be any problem but just confirming ...
how is Sago Networks and about this ID confirmation thing.
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May 24, 2008
How can i setup two separate lan networks from one cable modem?
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Jul 12, 2008
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
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May 29, 2009
they provide me a KVM and after some days when my time over so there is another server in my KVM account and i am able to access that server also can't believe ? well i am ready to show proofs...
and the 2nd funny thing is i told them about this but still they dont change the passwords etc i have full power on some other person server
THIS IS ONLY MY REVIEW ABOUT THIS COMPANY BECAUSE IF ANOTEHR SERVER IN MY KVM SO MAY BE MY SERVER IN ANOTHER...
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