Plesk 12.x / Linux :: After Migration - Email User Can't Login With Roundcube

Nov 24, 2014

I have done the migration with the Migration Manager from Confixx to Plesk 12.0.18. Users can login tho the mail account with Outlook, thats no problem(old password is working). If the webmailer is set to Hord the user also can login. But if i switch to roundcube it is not possible to login to the Webmailer! You get the message "Die Anmeldung ist fehlgeschlagen." (Login failed)

After changing the email password in plesk, it is then possibe to login(even if the new password is identical to the old one)?!?

Is this a known bug? Is there a solution for that?!? I really don't want to email every customor to ask him to change his password?!

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Plesk 12.x / Linux :: 12.0.8 - The User Roundcube Sysuser Is Not Allowed To Send Email

Jun 22, 2014

Upgrading to 12.0.8 and found this that looks like a bug. Email messages cannot be send through Roundcube Webmail. Outbound Email Limits are active.

Logfile:

Code:
/usr/local/psa/var/log/maillog

Error logs:

Code:
REDACTED py_limit_out[]: ERROR Rejecting message: system user uid='10039' is not allowed to send mail
REDACTED plesk sendmail[]: handlers_stderr: DATA REPLY:554:5.7.0 Your message could not be sent.
The user roundcube_sysuser is not allowed to send email.#012REJECT

Apart from Domains, Emails and Subscriptions there is no way to allow roundcube_sysuser through Mail server settings.

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Plesk 11.x / Linux :: No Backup / Migration Of Data Stored In Roundcube

May 30, 2014

Ubuntu 12.04.4 LTS
Panel version 11.5.30 Update #45

The data stored in roundcube webmail (like contacts and signatures ), located in the database table "roundcubemail", is not transferred when migrating the whole server, customer or the domain that uses it. Also in the backup server, account, domain this data is not included.

I think it's a real problem if a customer with many mailboxes, who only uses roundcube, needs a backup or wants to migrate to another server. Ok, this data could be exported in rounbcube with a few mouse clicks, but it´s not very comfortable. In my opinion this should be included in the backup and also in the migration process (migration manager).

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Plesk 11.x / Linux :: Roundcube Login Form Autocomplete Overridden To Off?

Oct 13, 2014

I'm running Plesk for Linux 11.5 and I'd like to allow autocomplete of the userid field from the Roundcube login screen, but when i make the changes to the config file, they are not applied. It looks like Plesk is overriding them.

I edited the /usr/share/psa-roundcube/config/main.inc.php file and set "$rcmail_config['login_autocomplete'] = 1;"

When I check (using Firebug) the source code of the login page, I notice that autocomplete is indeed first set to "on", but it changes to "off" nearly instantly. I suspect that some .js script (inserted by Plesk?) overrides this setting.

This behavior seems to be backed by a statement in Plesk 11.5's release notes:

"Autocompletion is turned off on the login dialog for security reasons"

Is there any way I can undo the override and still keep autocomplete="on" ?

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Plesk 11.x / Linux :: Horde And Roundcube - Webmail Login Not Working

Jul 3, 2014

I have a problem with my vps Centos + Plesk 11.5, from webmail login not work, I seen this guide:

[URL] ....

but not resolved problem...

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Plesk Automation :: Login As User From Admin / Actual Login As User Are Different

Jan 3, 2014

when I find the subscription from the admin side of PPA, if I select "Login as user" I've noticed that it is different from actually logging in as the user - for example - "add domain alias" is missing when I login as a customer - but not as an admin... I need my customers to add their own aliases and manage them - how do I add that feature to the client login side?

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Plesk 12.x / Linux :: Email Error With Roundcube - Authentication Failed

Jul 10, 2014

I have a VPS with plesk 12 I created an email account with one of my domains and when I try to send emails from this account through webmal of roundcube, I get the following error.: An error has occurred! SMTP Error (250): Authentication failed.

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Plesk 12.x / Linux :: Roundcube Unable To Send Email After Upgrade

Jun 5, 2014

Whenever trying to send an email using roundcube it just seems to fail... No error code is given - see attached image:

I've tried following the article here: [URL] ....

But it didn't seem to work and incidentally the main.inc.php file didn't even exist only a main.inc.php.rpmnew was there. I tried copying it to main.inc.php but it made no difference. Normal SMTP usage via thunderbird works, and everything works when trying to use horde.... it's just a problem with roundcube after the upgrade from 11.5 to 12.

Running on CentOS 64

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Plesk 12.x / Linux :: What Happens With Email On Old Server After Migration

Sep 2, 2014

If you transfered an account with the PMM, is e-mail still received on the old server being forwarded to the new one?

Is it a good idea to transfer only e-mail & accounts again after DNS propagates to the new server?

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Plesk 12.x / Linux :: After Migration No Alias Email And Webmail

Nov 17, 2014

I have recently migrated from one server with Plesk 11 to another server with Plesk 12 and cant get the alias emails work properly like they worked before the migration. I can send emails from any alias@alias.domain (via Outlook), but cant receive them.I can receive emails only from the mailbox email of the main domain, but not for the alias-email of that mailbox for an alias domain that worked well for Plesk 11. Where might be the problem?

I have created a webmail.domain.tld in the Webmail-Services (where it says Horde 6.2.1 is installed), but the webmail.maindomain.tld is not working. I get displayed only the "webservers default page". Webmail.maindomain.tld worked well in Plesk 11.There is also no "Webmail" link in the domain control pannel like it used to be in the Plesk 11.I have created a new abonnement with a new domain to test this, but there is no Webmail link for this abonnement as well.

You message for <alias@alias.tld> from 2014/11/17 could not be delivered. 4.0.0 smtp; 454 4.7.1 <alias@alias.tld>: Relay access denied

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Plesk 11.x / Linux :: Domain Migration To New Server / What To Do With Email During DNS Update

Jun 4, 2014

I have upgraded to a new server and need to move all domains, users, and most important all email accounts to the new server.

Both servers run Plesk 11.0.9 on CentOS. The migration manager works great, no problems with that.

After migrating, I change my DNS settings at an external DNS provider to the new IP. The problem is, DNS changes take time. I then get emails on the old server and on the new server until DNS information is spread.

I was searching for a way to let the old server forward to the new one, but changes for specific domains in plesks DNS system (MX record) on the old server did not work. The mails still arrived at the old server.

What can i do? Can I uncheck "Activate mail service on domain" and will all emails be rejected until DNS points to the new server? Or will that lead to bounces?

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Plesk 12.x / Linux :: Unable To Login To Round Cube With Any Email Account

Dec 18, 2014

We was unable to log in into Round cube with any email account. URL....

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Plesk 12.x / Linux :: Changing Email Address On User Account - Internal Error

Jul 17, 2015

When I change an email address on a user's account I get this error?

Code:

Internal error: mailmng-mailname failed: Unable to open dir /var/qmail/mailnames/mydomain.com/stevebrown/@attachments: No such file or directory System error 2: No such file or directory

Message mailmng-mailname failed: Unable to open dir /var/qmail/mailnames/bullochrec.com/stevebrown/@attachments: No such file or directory System error 2: No such file or directory
File Agent.php
Line 243
Type PleskUtilException

Using Cloudlinux 6.6 and Plesk 12

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Plesk 12.x / Linux :: How To Add Plugin For Roundcube

Oct 24, 2014

How to add a plugin for Roundcube?

I have added this in /usr/share/psa-roundcube/config/config.inc.php, however was nothing changed.

$rcmail_config['plugins'] = array(
'archive',
'managesieve',
'zipdownload',
'new_user_dialog',

[Code] .....

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Plesk 12.x / Linux :: Roundcube Does Not Work

Dec 11, 2014

I installed Roundcube in Plesk 12 through the link: URL....But it doesn't work. I adjusted the mailsettings for a domain to use Roundcube. With the fresh created emailaccount and you click on the webmailicon, it loads the following url but the page does not exists: URL....Aren't there any instructions for using RoundCube with Plesk? After adding Roundcube as an component are there more steps involved to get Roundcube up and running with plesk?

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Plesk 12.x / Linux :: ActiveSync With Roundcube

Jul 15, 2015

I am trying to configure some type of activesync component with my roundcube install on my plesk 12 box. I downloaded the activesync plugin, enabled it, and get a "your server does not support annotations or meta data" message.

I have also looked into Z Push but wasn't sure the route to go. According to the uservoice forums, plesk states activesync for roundcube is "planned" but it's been planned since 2013.

All of my packages and software is latest versions (via plesk updates) as well.

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Plesk 12.x / Linux :: Roundcube On IOS 7 (Safari)

Jun 19, 2014

I can't open Roundcube in Safari (iPad and iPhone) but on Chrome for iOS it is possible to open it. (https://webmail.domain.com)

"Safari kann die Seite nicht öffnen, da die Netzwerkverbindung unterbrochen wurde." (This was existing in Plesk 11.5 too)

Debian 7, MariaDB 5.5, plesk 12.0.18 MU4

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Plesk 11.x / Linux :: Roundcube Can't Connect To MySQL

Oct 5, 2013

With one from another server. Now roundcube does not want to connect to mysql anymore, i tried to edit this :

line:$rcmail_config['db_dsnw'] = 'mysql://roundcube:randompassword@localhost/roundcubemail';

i then used a MD5 generator to input the hash in the password field of the roundcube user in mysql, with no luck...I even tried to delete roundcube user from mysql, then remove psa-roundcube, then go through the plesk update manager and install roundcube again, did not change nothing, it didn't even create the roundcube user.

Is there anyway i can reinstall roundcube from scratch?PPP 11.5 up to date on ubuntu 12.04

Code:

[05-Oct-2013 14:03:54 +0200]: DB Error: _doConnect: [Error message: Access denied for user 'roundcube'@'localhost' (using password: YES)]
[Native code: 1045]
[Native message: Access denied for user 'roundcube'@'localhost' (using password: YES)]

[code]....

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Plesk 11.x / Linux :: Roundcube Attachment Size

Jul 16, 2014

PRODUCT, VERSION : Parallels Plesk Panel 11.5.30

MICROUPDATE : 11.5.30 Update #47, last updated at June 11, 2014 03:26 AM

OPERATING SYSTEM : CentOS 6.5 (Final)

PROBLEM DESCRIPTION
-------------------------------
Need to increase round cube attachment size

STEPS TO REPRODUCE
----------------------------------

i need to increase round cube attachment size. i'm unable to find installation folder. How to increase attachment size

ACTUAL RESULT
-----------------------
Attachment size should be less than 5MB

EXPECTED RESULT
-----------------------------------
Attachment size allows upto 50MB

ANY ADDITIONAL INFORMATION
--------------------------------------------------------------
increased size in Tools & Settings > Server-Wide Mail Settings > Maximum message size

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Plesk 12.x / Linux :: Webmail - Roundcube Not Working

Aug 18, 2014

I installed PLESK12 (or better: I installed the distributed Debian-Image from my hoster) onto my server. Everything works fine as always - except webmail. I did the following:

- in the general webmail properties, I deactivated Horde. roundcube was active and still is (also tried to activate it again)
- I also activated roundcube as webmailer in the hosting itsel.
- tried to open webmail.mydomain.com --> site not found. I added a mail-adress and tried to use the icon to the webmail --> site not found.
- I restarted the server (maybe deactivation Horde did some stuff there...)... no changes.

PLESK 12 (latest update), running on Debian 7.6 ....

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Plesk 11.x / Linux :: Upgrade Roundcube Manually?

Nov 17, 2014

I noticed, that my Plesk install still runs an older Roundcube Installation (somewhere in the 0.9 range) and RoundCube 1.0.3 is currently the latest version available at [URL]

Is it safe to upgrade the Roundcube Installation in psa-roundcube manually from 0.9 to 1.0.x?

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Plesk 11.x / Linux :: Roundcube - Increase Attachment Size

Jan 31, 2014

I seem Plesk Roundcube 6 MB attachment size. I Changed all php.ini and php.ini.tpl files but changes nothing. How Can I rise up the attachment size?

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Plesk 12.x / Linux :: Roundcube (Sieve) Autoresponder Not Working

Apr 1, 2015

We are running Plesk 12 on centos 6 with roundcube 1.0.5 and dovecot with installed sieverules. All filters are working as expected except the auto responder.

I found those errors in maillog:

Code:
Mar 29 16:57:25 server dovecot: service=lda, user=xx@xxx.xx, ip=[]. sieve: msgid=<b670eba9-39f9-41f9-9a8a-db44ce8dd2fa@me.com>: discarded vacation reply to <>

I managed it to get working by changing the qmail deliver command by adding the preline:

| /var/qmail/bin/preline -f /usr/libexec/dovecot/dovecot-lda -d "$DELIVERED_TO"

Now the autoresponder works for most mails (try'd from iCloud and other mailservers) except gmail complaints about the syntax because of double <<>>:

Code:
Mar 30 09:56:38 server dovecot: service=lda, user=xx@xx.de, ip=[]. sieve: msgid=<CACftkLXd9ha3cJ+GeTYD_CNou71R1b=MzoLfAQ4-rX76NvxJng@mail.gmail.com>: sent vacation response to <xxxx@gmail.com>
Mar 30 09:56:39 server qmail: 1427702199.096480 delivery 133: failure: Connected_to_2a00:1450:4013:0c01:0000:0000:0000:001b_but_sender_was_rejected.
/Remote_host_said:_555_5.5.2_Syntax_error._cq5si16636445wjb.115_-_gsmtp/

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Plesk 12.x / Linux :: Roundcube Filter -> Send Notification

Jul 18, 2015

I want to send a notification (by an email to SMS gateway) when a specific email arrives. I see that Roundcube has a sieve filter option called "Send Notification" and it has three input boxes which have no tooltips and I am unable to find any documents telling me what to fill in those boxes.

The boxes are:

Method
Options
Message

The Message is obvious enough, but the other two?

For the method, I tried mailto:<me@myemailaddress.com>

I left the options blank, typed in a short message and tried to save the filter, but it gave me an error message "Unable to save filter - server error occurred". Annoyingly, it then wiped out what I had typed and started me with a blank rule again. I also tried without the < and > round the email address.

Any clues as to proper syntax and what the options are?

Also, is it necessary to have another action after the Send Notification action to file the email away somewhere, or will it just be left in the inbox anyway if the only action is the notification?

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Plesk 12.x / Linux :: 12.0.18 Only A White Page Appears In Roundcube?

Jun 30, 2014

After the update to Plesk 12.0.18 only a white page appears in Roundcube. Unfortunately also reinstall did not remedy.

OS Debian 7.1
Plesk version 12.0.18 Update # 5, last updated at June 30, 2014 09:02 PM
Roundcube 1.0.0 [URL]

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Plesk 11.x / Linux :: Broken Certificate Chain With Roundcube

Jan 21, 2014

My current configuration is: Ubtuntu Server 10.04, Plesk 11.5 and Roundcube 0.9.5 (installed via Plesk as the default webmail application) on Apache.

I played around with an SSL checker (https://www.ssllabs.com/ssltest/) to test my certificates and I found out that Roundcube delivered a broken certificate chain. It didn't deliver the intermediate certificate correctly. I searched through the configuration file of roundcube (/etc/apache2/plesk.conf.d/roundcube.conf) and discovered that there was only an entry for SSLCertificateFile.

To fix this I added the intermediate certificate via SSLCACertificateFile to the configuration file:

Code:
SSLCertificateFile "/opt/psa/var/certificates/cert-1sCtWB"
SSLCACertificateFile "/opt/psa/var/certificates/cert-FGLFqQ"

The only problem is that this configuration file is generated automatically:

Code:
#ATTENTION!
#
#DO NOT MODIFY THIS FILE BECAUSE IT WAS GENERATED AUTOMATICALLY,
#SO ALL YOUR CHANGES WILL BE LOST THE NEXT TIME THE FILE IS GENERATED.

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Plesk 12.x / Linux :: Roundcube Internal Server Error?

Oct 18, 2014

Upgraded Plesk 11.5 to 12, enabled rouncube and got an Internal server error when trying to load webmail.domain.com

In /var/log/plesk-roundcube/errors found an error:
PHP Warning: system() has been disabled for security reasons in /usr/share/psa-roundcube/bin/update.sh on line 161

Changed php.ini settings, restarted apache, same internal server error, but no more errors in log.

Tried /usr/share/psa-roundcube/bin/update.sh
Got errors:
WARNING: File type detection doesn`t work properly!
Please check the 'mime_magic' config option or the finfo functions of PHP and run this script again.
WARNING: Mimetype to file extension mapping doesn't work properly!
Please check the 'mime_types' config option and run this script again.

Tried to reinstall roundcube in Plesk

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Plesk 12.x / Linux :: Roundcube Not Installed And Horde Not Loading?

Feb 22, 2015

In the list of available webmail clients there's only Horde. Why don't I have Roundcube? I thought it's preinstalled with Plesk 11.5 and higher.

When accessing Horde webmail, the page never loads till the end and all I get is the top menu, no e-mails.

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Plesk 12.x / Linux :: Roundcube Webmail 500 Internal Server Error

Nov 29, 2014

I have used plesk 11.5 and never had problem before. I installed Plesk 12 and Migrated sites + created new email to test as well. When I go to webmail webmail.domain.com

I get the login screen from round cube which i want.

Then I enter login + password and I get 500 Internal Server Error.

Apache Server at webmail.domaincom Port 80

It worked fine on 11.5

Linux CentOS 6.6 

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Plesk 11.x / Linux :: Roundcube Webmail Doesn't Work After Upgraded From 11.5.3 To 12

Apr 11, 2015

I updated two days ago the Plesk panel from the Panel itself and it was succesfully but at webmail URL which it appeared one error about default.inc something but after I did refresh some times it disappeared now it doesn't show anything. I tried removing and reinstalling roundcube but still doesn't work..

Here are my logs from /var/log/plesk-roundcube/errors
[09-Apr-2015 14:50:36 UTC] PHP Warning: finfo_file(/usr/share/psa-roundcube/installer/images/roundcube_logo.png): failed to open stream: No such file or directory in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_mime.php on line$n line 754

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Plesk 11.x / Linux :: 11.5 Roundcube Webmail - Connection To Storage Server Failed

Jul 1, 2013

I am having the problem that with certain domains when they try to login in to webmail they ares seeing:

Connection to storage server failed.

Under the login windows and they are now allowed access.

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