Plesk 12.x / Linux :: Missing Resellers On Migration
Jun 3, 2015
We have a problem migrating from 11.0.9 to a different server running 12.0.18. Our Plesk 11 server is running great since years ago. We have 3 resellers there, say reseller1 with 17 domains, reseller2 with 13 domains and reseller3 with 250 domains.
First, we executed a complete server migration with:
/usr/local/psa/bin/migrate -m -host xxx.xxx.xxx.xxx -password xxxxxx -ip-mapping /root/migration-mapping.txt -skip-license -replace-existing-objects true
The process ran properly, but in the end we've found reseller1 and reseller2 were NOT migrated. No errors were reported tho.
While investigating this issue we have found:
1) "/usr/local/psa/bin/migrate --list-resellers" returns only reseller3. So it looks like reseller1 and reseller2 are not "seen" by the migrate utility.
2) /usr/local/psa/bin/migrate -mr reseller1 returns:
Migration started at: 2015-06-03 04:21:11
The following clients not exist: reseller1
3) /usr/local/psa/bin/migrate --list-subscriptions returns the 250 subscriptions of reseller3, but no single mention to reseller1 and reseller2 subscriptions.
In short, reseller1 and reseller2 are invisible for the migration utility. Both missing resellers are ok, enabled and active in our Plesk 11 server.
We are now stuck on the migration process and wondering if this could be a bug in the migrate utility? or some inconsistence in our Plesk 11?
Migrating accounts to a fresh Plesk 12 installation task fails with the following error: Perhaps /usr/local/psa/admin/bin/deployer application missing, has incorrect permissions or unexpectedly terminated
Fresh install of Plesk 12.0.18 MU42 on CentOS 7.1. Tried to reinstall, same problem.
I want to migrate a Plesk 9 tot a Plesk 11.5 server. The new server runs CentOs 6.5, but everyone talks about a checkbox with Rsync option and I also see this at pictures at the internet. But in my Plesk panel this option is missing.
Under a Reseller's resources there are 3 options for Overuse:
1) Overuse is not allowed
2) Overuse of disk space and traffic is allowed
3) Overuse is allowed (not recommended)
All 3 apply to a Reseller's subscription.
Firstly, why should we care on the policy the reseller adopts for its subscriptions? It's nothing to do with us. The Overuse option for Resellers should aply to the Reseller account. But it doesn't. We have overusing resellers that are not getting suspended when the stats run like on Plesk 9.
After my HDD crashed, I replaced it and installed Plesk 12.0.18 but not some options are missing from the panel.I'm missing this functionality: Send from domain IP addresses and use domain names in SMTP greeting
Also now after the restoration of the backups in /var/www/vhosts/<DOMAIIN_NAME>/logs/There are no logs, but they are present in /var/www/ vhosts/ system/<DOMAIIN_NAME>/logs/Before they were symlinked to the first directory.all my domains with a dedicated IP are being sent from my main IP, and they are being marked as spam because of SPF.
After restore (without any errors) some of my files are missing from one particular domain. The files are present in the backup however, they just don't restore. In this case it is a Wordpress installation and the complete wp-content folder did not restore one one of the domains.
I'm missing files that the existing crontab requires. There are results on Google for it, but since the parallels' forum upgrade, all the Google links are dead...
The missing crons in question are:
/bin/sh: /usr/local/psa/libexec/modules/watchdog/cp/clean-events: No such file or directory /bin/sh: /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats: No such file or directory /bin/sh: /usr/local/psa/libexec/modules/watchdog/cp/clean-sysstats: No such file or directoryClick to expand...
I have updated from 11.5 to 12.0 mostly in order to use Fail2Ban.
I have also installed a new Plesk 12 license key to make sure that the license allows Fail2Ban. It says now that Fail2Ban is "On". But I can not find the menu entry to get to the Fail2Ban configuration. It is simply not there... (it is supposed to be in the Securitiy menu in the Tools and Settings section...)
I've been happily copy databases between subscriptions in Plesk 11.5xx for years but having updated to 12 the feature no longer works.
In the copy database screen when the 'local MySQL server' option is selected in the drop down the 'Copy to existing database' radio button is disabled.
My service provider tells me this is a feature change.
After a migration I did this weekend I mis a couple of the migrated domains in the subscription list. The domains are working great, but I cannot find them in Plesk.
I got this errors in the migration manager:
Info: The password was generated for user 'Domain Administrator (domain.com)'. New password is 'GA66QgQ'
Warning: Execution of /opt/psa/admin/plib/api-cli/user.php --create domain.com -owner admin -guid cfa43606-e8b0-444c-a005-660984840498 -cname Domain Administrator (domain.com) -passwd '' -status disabled -domain-admin true -email '' -external-email true -role Domain Administrator (domain.com) -country NL -legacy-user false -subscription-name domain.com -ignore-nonexistent-options failed with return code 1. Stderr is Error during user creation: Owner with id 1 has not subscription with id 69
Warning: domain "domain.com" Execution of /opt/psa/admin/bin/backup_restore_helper --restore-legacy-dlu domain.com -dlu-info /opt/psa/PMM/tmp/deployer_legacy_dluIrjcWa -ignore-nonexistent-options failed with return code 1. Stderr is Unable to create Account object: Account: unable to select: no such row in the tableClick to expand...
I just upgraded from Plesk 11.x to 12.0.18 and was eager to try the new sieve functions. I used the normal Plesk Updates/Upgrades tool to change the imap server from Courier to Dovecot. However, Dovecot will not start. It gives an error about /etc/dovecot/private/ssl-cert-and-key.pem missing.
As the admin user, change the setting for a particular email account called "The maximum number of outgoing email messages" to a value beyond the default. For example if the default is 35, set it to 75. This is common -- often we have customers who send larger quantities of messages than the average user.
Login as a reseller with access to manage the email account and attempt to change any *other* value. For example, you could completely ignore the outgoing mail messages value and change just the Auto-Reply value
Plesk refuses to allow the change and kicks me back to the first tab with the following error:
The value must be in the range 0..35. Only the Plesk administrator can adjust this setting.Click to expand...
When I specify log rotation settings for domain xyz.com in Plesk panel I expect them to be saved in /etc/logrotate.d/xyz.com file, at least this is the expected behaviour according to Plesk12 Admin Guide: [URL] ....
Apparently, it doesn't happen and I don't have xyz.com file in /etc/logrotate.d/
Log rotation doesn't seem to work either, at least it doesn't work for error.log
I read somewhere that log rotation feature has to be specially enabled in Plesk but I couldn't find specifics anywhere.
I am facing the following issue: Web Presence Builder icon is missing from Customer Control Panel.
I tried to apply the following solution from the knowledge base: [URL] ...., however I ended at step 2, because there is no "Sites published with Web Presence Builder" parameter in any of my Service Plans.
I am running plesk Panel 11.5.30 instead of 10.x. and step 1 tells me the parameter "Sites published with Web Presence Builder" equals 10.
I'm migrating 11 domains from my old server to my new server, and it's been running now for 3 hours and the progress section shows 100% but it looks like it's still running.
And each time I check the "Domains" section I see a couple of my domains listed but not all of them yet, and the ones I do see the "Disk Usage" on one of my domains that I know is large shows the same figure each time I go to this page; it doesn't seem like it has increased at all.
How can I tell if the migration is still processing or if it has froze and I should restart the migration again?
Since upgrading to 12.0.18 i have picked up a strange problem when creating a new email account.The Mail tab is not displayed and does not allow me to create email accounts, in version 11.5 I also appeared tab. I have reviewed the FAQ and the solution to change tables in the DB does not serve 11.5 (I understand that by varying the field names and values in 12.0.18).
We successfully migrated web and email from a Plesk 9.3 system to the new Plesk 12.0 system. Afterwards i try to install new extensions and / or try to delete existing extensions and receive the following error:
Die Erweiterung Webserver Configurations Troubleshooter kann nicht entfernt werden: crontabmng failed: /usr/bin/crontab execution failed: "crontabViWP46":11: bad command errors in crontab file, can't install. System error: crontab execution error
Means that i am not able to delete the extension "Webserver Configurations Troubleshooter". But the extension is delete (but not completelly - only a checkbox is shown without entry).
Is something comes with a config of the old server? All works proper until migration.
I had a old virtual Server with Ubuntu+Plesk12. I build a new dedicated Server with CentOS6+Plesk12 and migrate all Domains. Now i have a strange problem:
When i upload a file with FTP-User "user1", the file has the permissions Group=psacln & Owner=user1. All is fine, i can see and edit this file in a FTP-Program. But when my website create a file (cache html files or installed plugin folders in wordpress), I can't see, can't edit and can't download this files.
When i login to plesk with the admin account, i can see and edit this files. They have also Group=psacln & Owner=user1 and i can give them 0666 rights but when i login with FTP-User "user1" with my FTP-Program, I didn't see that files?!
Just went through a migration and everything appeared to go pretty smooth, but we figured out there was an issue with symbolic links.
A site on an old server running plesk 12 had symbolic links in it. When the site is Migrated through the plesk migration tool, the symbolic links aren't preserved on the new server.
I have recently migrated to new server with Plesk 12. There was a webalizer even I used to have awstat. So I installed awstat and changed it in the settings. But every day when I synchronized the abonnement it changed alone back to Webalizer ... which I dont want
When I tried to deactivate or deinstall Webalizer in plesk using the update manager, I got an error:
"Some errors occured during installation."
Solved, changed settings in Customer Service Plan and synchronized...
After migrating to a new server and also from plesk 11 to 12 i've got two watchdog errors:
/bin/sh: /usr/local/psa/libexec/modules/watchdog/cp/clean-events: No such file or directory /bin/sh: /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats: No such file or directory
Both files dont exist. Is it save to delete the scheduled taks or should those tasks exist?
