I know everyone is in the collocation game, and wanted to know the best way they think there is to get collocation customers and to keep them happy? How do you go about gettting new customers for all the collocation Data Centers? Let me know what you do different to get new customers and to keep them happy and be with you long term?
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I've got a e-mail notification problem since i upgraded from Plesk 11.5 to Plesk 12: One specific Application Update for customer X is being sent to all my customers.
Last week we did have a problem with a busted customer portal. ( not customer X, plus still on Plesk 11.5 ) I fixed this by using this procedure: [URL] ..... Restored two records and problem solved.
As a temporary resolution we disabled Application Updates for our customers, but I do want that my customers receive Application Updates, but just the one where they are the recipient.
how or who can help do collocation of 1 machine, a provider that can actually order parts, assemble it test it and put it online and the machine still remains under my name in case i need to move it to different datacenter, plus how much usually it costs for collocation for 1 machine, with 2tb bw, at 100mbs port speed ? No idea what all this percentile thing means.
View 5 Replies View RelatedI'm going to locate some of my servers in Philadelphia area. And I need a reliable web hosting company that provides collocation solution. I'm thinking of RazorServers.com for this purpose. This company has many possitive feedbacks and their prices aren't very high. Their datacenter is in Philadelphia and has N+1 redundancy. What can you tell me about this company?
View 4 Replies View Relatedcurrently i have 1 Dedicated server in Leaseweb
and 3 Collocation servers .
Please i'm looking for a good company with fair price .
and fast support , i don't have a problem to pay for the support every time when i will need .
payments by paypal every each month.
soon i'll need to host more servers.
That's what i need :
1. 50Mbps Unlimited traffic 1U
2. 10Mbps unlimited traffic 1U
3. 10 mbs or 100mbps shared port - 500 giga traffic 1U
Lease dedicated server - Dual xeon with 2 giga ram + Directadmin panel - 1000 giga traffic .
We're a startup company located outside of the US that's deploying a web application that will be used by our clients in New York City and Boston. We're interested in deploying the app on a couple of strong (2XQuadCore with 4GB RAM each) servers. We're running CentOS and our bandwidth requirements are humble (10-100GB a month). Our application is database intensive. We also need 1G Ethernet between both servers, and a VPN SSL connection to the servers.
This is our first time hosting in the US, what would be the best way for us to go?
1. Buy our own servers and have them collocated to a data center?
2. Go for dedicated servers?
3. Other suggestions?
Other things we should be aware of?
how to make a choice between a collocation provider?
witch criteria?
how can you check records about a provider?
what too look for when you pick up a colo provider?
what options ad features you should look for when choosing a collocation?
It seems that some of my customers are having serious DNS problems because their ISPs have old DNS information, and while I can access their web sites here, entire regions can't access their web sites. Obviously they ban my server because they say the web site is unaccessible is the whole city or region.
What do you suggest in this case? (Using different DNS is not a solution for a whole city; ISPs don't answer my calls)...
Will you still continue with LT?
View 8 Replies View RelatedI have been running a small web hosting business now for a couple of years, and have around 100 customers. This is all run through a reseller package with BPWeb.
Recently I decided to expand, and purchased another company. This one has nearer 200 customers, and is with EUK host with a dedicated server.
I am going to merge the two onto the dedicated, as I have Cpanel and WHM there. BPweb only offer their own custom control panel.
All my previous customers are hosting only, so I have no access to their nameservers. I need to as smoothly as possible move these customers across. I thought I'd move the domain that all their namesevers point to already over to the new dedicated server, and that should follow there. But how can I move content of these 200 accounts over. Simple webpages I'd just FTP, but things like Cron jobs and databases....
Is there any SellWHM customer here? Is your VPS also offline?
View 2 Replies View RelatedI've never seen a thread like this.
Tell me what you prefer your host to have, to do, give me a description of your ideal VPS host.
I'm a client of netdirekt.de starting from today. I want to move my old sites from EV1 to Netdirekt.de but unfortunately , they didn't gave me the dns servers. I've already set-up the domains from Plesk CP , but I don't know the name servers.
View 1 Replies View RelatedI have recently started my own hosting company, but I am having trouble attracting customers. My website get's around 500 unique visits per months, yet within 4 months of it being online I have only 2 customers so far. Can anyone point out what am I doing wrong? I am not overselling at all and prices are fair. Support, that I offer to customers is very good (compared to the support I get from the datacenter where I have the servers housed), so I don't really get what is wrong.
The website is at www.torqhost.com (torqhost . com)
how to renumber new customers.I have a situation where my company took over number of DSL customers who have routers with old IPs block mapped on them from an old company.
Once the carrier connects those customers to my router via PVC can I some how access those routers from withing my network even though thy have old IPs in them and renumber them to my own IPs? Is it true that if I bind an old gateway IP to my router that those customer's routers were using I would be able to access those customer routers?
Also, I would like to eliminate interaption of service to the new customers, so if I make an agreement with their old ISP where I would start advertising the IP blocks those customers were using with the old ISP via BGP while renumbering is taking place. How long would the down time be for switching route of IP blocks from their router to mine?
Are there any other fast colocation customers here?
View 2 Replies View RelatedI am running CentOS 5.2 with cPanel on my server,
And i am wondering how can i let customers on virtual hosting watch their own CPU load for their account?
I'm currently considering a host change, so I'm putting out feelers to potential candidates. As always, I'm putting on my difficult customer mask (turning down my rationality and patience module) to find out if the host can actually handle real-life customers (one of the things I find most important and that I don't want to find out once the server is already on fire). Most companies pass the test very well. Here's how LiquidWeb handles new customers:
Quote:
Originally Posted by yosmc
Hi guys,
I'm looking to switch hosts in the next couple of months. I'd probably wait until January, but since the recent experience has been a bit bumpy with our current host, I'd like to get some basic info now so we can move more quickly if circumstances force us to do so.
MY SITUATION: I'm a do-it-yourself webmaster who has been managing his own server for years. It's become a curse though because managing your own server means you have to be online virtually every day. I'm looking for a solution that will allow me to be offline for several weeks (a REAL vacation, something I haven't had in a decade), knowing that whatever major issue there is with my sites, someone will take action and make sure the service stays available.
- Last year, I've switched to my first managed solution, but as it turns out, they're not doing what I need. Yesterday, for example, I came home to find my sites offline. The site was unavailable for over 40 minutes, and after asking about it I learned that they didn't take action because the server wasn't quite dead yet, only really, really, really slow. To me, this is hairsplitting, the only thing that matters is whether or not my site is available to visitors. - And once the service has been restored, I would also expect a managed host to figure out what caused the issue, and to propose a solution (or just implement one, e.g. change the mysql configuration) so that a similar issue won't happen anymore under the same circumstances.
- If my sites are unavailable due to a fatal error (e.g. a table needing repairs, or max users reached, "can't connect" or whatever else) I would also expect my managed host to catch it on their own, restore things to normality, and possibly think of ways to keep similar issues from happening in the future.
- If my site suffers a DOS attack, I would expect a managed host to think about how my site can be protected.
And so on.
- My largest database tables are 2.5 GIGs in size, but the /tmp disk my host configured has only 600 MB available, so everytime I perform a major operation (even if it's about slimming it down and running an OPTIMIZE afterwards) everything goes down the crapper (/tmp 100% full and load average shooting up to 200). Seems like the fact that /tmp is 100% full doesn't even trigger any alarms with my host, they send the alert to me, and expect me to contact them and ask for a fix. - When I needed to run a business-critical script that keept failing due to the small /tmp, it was me who reconfigured mysql so that it would temporarily use another partition for /tmp - no suggested solution from the host whatsoever. Not good at all.
- I would also like to see a host being able to learn from past incidents. This would require the host admitting though when they made a mistake, or gave the wrong advice. A host not admitting mistakes means that they will not learn, and will therefore keep making the same mistakes all over again (for the client that's a horrible outlook).
- I also think it's embarrassing if a host tells the client that fixing a certain issue is beyond the scope of their support, if it turns out afterwards that the issue happened because of some update done by the host. If in doubt, the host should always provide assistance.
- And if an issue does go beyond what can be expected from managed hosting, it would be the icing on the cake if the host could offer to fix it anyway, possibly against a fee. Such a situation could occur if a major site error is due to a broken script that was provided by the client. ("Looks like your script blah.php is causing the fatal error, we can look into it but this will likely take X hours and cost you Y USD.") Again, the ultimate goal for me is to be able to be offline for several weeks at a time, knowing that any major interruptions to my sites can be resolved without me.
- I would also appreciate a system that will allow trusted site members to report issues - i.e. one where I can give users the ability to report problems without at the same time giving them the privilege to push any red buttons that may damage my site.
So in a nutshell I'm trying to figure out if Liquid Web is the right hosting solution for me. Please let me know if your hosting philosophy meets me needs (and don't hesitate to let me know if it doesn't ).
Thanks!
Quote:
Greetings,
Thank you for contacting us. Liquid Web offers Heroic Support which covers the
hardware, OS, and installed components. We will also monitor your server, and
if a service fails one of our reps will log into your box and restart the
service. We do not provide support for your content (including backups). If
you are having a problem we will help you to troubleshoot the problem, however
if the fault is in your content or scripts we will not be able to assist you
with that.
For more information on what your support covers please see our website at:
[url]
If you have any further questions please let us know.
Quote:
Originally Posted by yosmc
Hi,
I hadn't written such a long email because I'm bored, but because I wanted to know where Liquid Web stands on the issues mentioned ("what would have happened in these situations if I was hosting with Liquid Web"). You have basically answered the question about fixing script problems, and for the rest sent me to a page with unspecific promotional teasers. If that's all I can get as a reply I guess that also answers my questions (I'm already Googling for alternatives) but then again maybe you just want to give it another try?
Thank you.
Quote:
Originally Posted by LiquidWeb
Greetings,
We will take care of server administration issues, we do not take care of any
content issues. From the email you sent it sounds as if you are looking for a
web developer that can watch over your site, and make corrections and
adjustments as needed. This is beyond the scope of what we offer.
If you have further questions please let us know.
Quote:
Originally Posted by yosmc
XY, right now I am just looking for someone to answer my questions. For what it's worth, I didn't draw the name "Liquid Web" out of a hat, and I had already been to your website prior to sending you my mail. Anyway, here's what I read from your responses:
THE BAD NEWS:
- Even if it's a one-time emergency, you are paid extra and not providing help would ruin the client's business because the client is currently in a thunderstorm in the middle of the Atlantic, it is not possible to convince Liquid Web support to fix a fatal error that may have been triggered by a programming error in one of the client's scripts.
- Although Liquid Web's server monitoring is called "Sonar" it is - in practice - just as slow as the one I've described in my intitial mail (because if it was any better, you would have told me by now how LW would have handled the given example differently).
- Even if all my sites are down because your staff has misconfigured mysql to break under heavier traffic, or because one of the tables crashed, Liquid Web's staff will do nothing until notified because as long as the mysql service itself is up, you don't see any reason to intervene (if this is something you'd care about and fix, I'm sure you would have let me in on it by now). - EDIT: Or wait - you guys are installing mySQL but you're not configuring/tweaking it so it actually works for the client? Not sure, seems like I actually have to *guess* on that one.
- Liquid Web's ticket system cannot provide sub-accounts with lesser privileges (because if it could, you would have advertised it to me).
- When Liquid Web sets up new servers, /tmp is below 1 gigabyte as well, and when this causes issues, it is definitely not Liquid Web's fault (because if you would be handling this any differently, you would have pointed it out).
- Liquid Web has too many customers already, which is why even customers who know what they want aren't told what they can get, but instead receive links to canned information that doesn't answer their questions, along with the info that Liquid Web probably isn't for them anyway.
- Generally you're in a hurry and can't spend more than 5 minutes on the average ticket.
THE GOOD NEWS:
- LiquidWeb offers DoS protection (I had missed that, but see it clearly now).
Hope there was nothing I missed. So - thanks for all the extensive information you gave me (and sorry for using up so much of your precious time), I will make sure to honor it when I reach my decision.
No further replies.
Anyone know what's wrong with these people? Are they full, or do they only take on easy customers who need nothing?
Due to certain reasons I am looking for a fast reseller plan to Melbourne Australia. I would prefer the best from USA for Melbourne customers.
At the moment I would like to search and get quotes from various companies in the right city in USA which will be able to provide cpanel /whm and great support.
I plan on having a few websites hosted with different domains but the main one will be an online shop with many pictures. My current online store is in Korea and takes up about 500mb. I expect the Vietnamese one to be the same. In the future I plan on making a few other websites (probably not as image heavy) for various businesses I am starting here.
Nothing fancy needed as no actual transactions will take place online (all cash on delivery). Just need something that will give decent speeds to Vietnam and no problems with bandwidth. I am a newbie as far as all of this goes but I need to start somewhere. I would really appreciate some advice or at least being pointed in the right direction.
Budget is preferably as cheap as possible that will sort out all my needs but definately under $15 per month (under $10 much better!)
We have been getting a high quantity of requests for our VPS's with CPANEL preinstalled.
However, we feel that CPANEL uses way too many resources, and honestly its a bit expensive for what it does.
So, here's the deal, WHY CPANEL, and not Open source alternatives such as ISP Config?
Please give me some other Open Source (aka free), Web Hosting panels, as part of this poll!?
I personally always have favored doing everything on the 'bare' system, this is why CPANEL doesn't make too much sense for myself.
So, what is it about cpanel and plesk, etc thats so much better against the free options out there?
Is there any happy The Planet dedicated server customers? I read sooo many bad reviews on here, yet they continue to be the largest dedicated hosting provider and are growing leaps and bounds.
So I thought I'd see if there were any lurkers here that are actually pleased as a customer of The Planet.
We will add this option to our Seattle-based datacenter. So, which network is better for EU-based customers? We have NTT and Global Crossing in our mix already
View 3 Replies View RelatedWe are going to host an application for 20 customers. Our application is related to online order system. We will create 20 virtual host on Windows machine. Application developed in dot Net and database is MS SQL 2005. each client have its own database. I Just want to get an Idea from you people about CPU, RAM, Hard Disk, and Bandwidth.
View 1 Replies View RelatedI've got customers in the UK and Canada that are having problems accessing the server. It's defiantly a problem with the server, just got it, I've had them try to go to the site directly using a server address, 69.65.51.104/~populiw/index.php, with the FIREWALL disabled.
View 8 Replies View RelatedI wanted to know who has the best service and location for Australian customers. I currently have a Cali server but require something a little cheaper.
Most of our customers are in Australia and so a top end reseller plan with fast server to Australia would be wonderful.
It has came to my attention AGAIN that geekrack servers are down. This time, I caught it JUST as they were going down. I was thinking more about this when it happened the other day [url] and on their site it says 100%, as shown in a picture below. This is totally lying to customers, as their servers were JUST DOWN the other day. Well, as soon as I was done taking a screen shot of this, I clicked on the 100% uptime link, and then tried going back to geekrack.net, and IT HAPPENED AGAIN! Their servers are DOWN AGAIN! Geekrack is VERY unstable! They need to either pay someone to manage their servers for them or they need to get lost!
View 14 Replies View RelatedI was wondering what other people did to prevent their networks from being used as platforms for network abuse. I just setup an inward facing snort server, myself- But I was wondering what other providers (especially other low-cost VPS providers)
View 2 Replies View RelatedI visited my website yesterday to update my blog only to find out that it was suspended due to "non payment". I logged into the Servage control panel and the latest transaction went through (by Paypal) for three months hosting from August 14th to November 14th.
This is a copy of our correspondence so far. Its not exactly clear what the problem is. I asked to escalate the support ticket to a supervisor but I'm still waiting for a response.
2008-08-27 04:59
Servage - Steven
Hello Padraic,
Yes, including VAT actual amount that you need to pay is €26.78 but all the time when renewal comes you paid €26.10. So, the pending amount from last some renewal time goes to €5.07. Actually, when you have opened the account with us then the VAT charge are 16%, but after january of 2007 the VAT is goes up to 19%, so the onwards 2007 your renewal cost raise to €26.78 instead of €26.10. So, please pay the pending bill as soon as possible.
Though in the meantime, I have unsuspended your account and will be online after 3 hours.
Thanks!
Kind Regards
Steven, Support
Servage Hosting
2008-08-27 04:59
Customer
This is what my website says "This account has been suspended for non-payment. If you are the owner of this account please log into the control panel and open an 'Accounting' support ticket. Please also contact us if you wish to close this account. "
2008-08-27 04:47
Customer
My account is apparently suspended even though I paid on August 14th.
2008-08-14 PayPal subscrpaym. [***************] from *****@*******.*** EUR 26.10
2008-08-13 3 Months of webhosting EUR -22.50
2008-08-13 19% VAT of €22.50 EUR -4.28
What the hell does "So, the pending amount from last some renewal time goes to €5.07." mean ?
It looks like Servage are charging customers for vat from February 2007 to date which they neglected to do so before. Thats not what gets me, its suspending my account (and all websites attached to it) without any notice whatsoever. And all for €5.07.
After the second price hike.
I see there are alot people moving.
So i just want to see how many percent.
