Plesk 11.x / Linux :: No Backup / Migration Of Data Stored In Roundcube
May 30, 2014
Ubuntu 12.04.4 LTS
Panel version 11.5.30 Update #45
The data stored in roundcube webmail (like contacts and signatures ), located in the database table "roundcubemail", is not transferred when migrating the whole server, customer or the domain that uses it. Also in the backup server, account, domain this data is not included.
I think it's a real problem if a customer with many mailboxes, who only uses roundcube, needs a backup or wants to migrate to another server. Ok, this data could be exported in rounbcube with a few mouse clicks, but itÂ´s not very comfortable. In my opinion this should be included in the backup and also in the migration process (migration manager).
I have done the migration with the Migration Manager from Confixx to Plesk 12.0.18. Users can login tho the mail account with Outlook, thats no problem(old password is working). If the webmailer is set to Hord the user also can login. But if i switch to roundcube it is not possible to login to the Webmailer! You get the message "Die Anmeldung ist fehlgeschlagen." (Login failed)
After changing the email password in plesk, it is then possibe to login(even if the new password is identical to the old one)?!?
Is this a known bug? Is there a solution for that?!? I really don't want to email every customor to ask him to change his password?!
So I was trying to look up something from the horde Databases just to find that the full server backup that can be triggered in "tools & settings" -> "backup manager" does NOT include the horde and roundcube databases, even with "configuration and content" selected.
Sure, there are 7 days worth of daily backups in /var/lib/dumps but it would be nice to have those files included in the "full backup" Or am I missing something here?
This is applies to both Horde and roundcube webmail client software;
Using Plesk 11.5.30 with Horde 5.1.5 or roundcube 0.9.5 on CentOS Linux release 6.5 (Final).
We have seen this behavior occur on multiple servers.
Clients experienced slow to no response after executing a search, which eventually results in a failed to communicate with the server-error in the webmail client.
The Apache server log shows script time-out errors when searching larger mailboxes (i.e. larger than 950 MB), this does not happen on smaller mailboxes.
We have seen errors like the following in the Apache server error log with Horde (personal data like IP-address and domain name are x'ed out):
[Thu Jun 19 14:55:06 2014] [warn] [client xx.xxx.xxx.xxx] mod_fcgid: read data timeout in 45 seconds, referer: http://webmail.xxxxxxx.com/imp/dynamic.php?page=mailbox [Thu Jun 19 14:55:06 2014] [error] [client xx.xxx.xxx.xxx] Premature end of script headers: ajax.php, referer: http://webmail.xxxxxxx.com/imp/dynamic.php?page=mailbox
And with Roundcube:
[Tue Jun 17 13:02:04 2014] [warn] [client xx.xxx.xxx.xxx] mod_fcgid: read data timeout in 45 seconds, referer: https://webmail.xxxxxxxxxxx.com/?_t...d=19445&_mbox=INBOX&_caps=pdf=0,flash=1,tif=0 [Tue Jun 17 13:02:04 2014] [error] [client xx.xxx.xxx.xxx] Premature end of script headers: index.php, referer: https://webmail.xxxxxxxxxxx.com/?_t...d=19445&_mbox=INBOX&_caps=pdf=0,flash=1,tif=0
Steps to reproduce:
- use a large mailbox (950 MB or higher) - login to the webmail (Horde or roundcube) - do a search in the search field on the top right - the time-out error should appear in the server Apache error log (after at least 45 seconds)
This seems like an inefficiency or bug in the search query that searches the user's mailbox. Is there any other way we can prevent this issue and the error messages?
I have a new Server (CentOS Linux 7.1.1503) and will migrate the Data from my old Server (Ubuntu 14.04 LTS) with the Migration Manager. Both Servers running with Plesk 12.0.18
After i entered the Server-IP and the Login-Data for the old Server i became this Error on the new Server:
Fehler: launchpad error (Error code = 2): == STDERR ==================== Cannot request remote agent status using command line /var/cache/20150518173107557/PleskX.pl: UNIVERSAL->import is deprecated and will be removed in a future perl at (eval 25) line 3. UNIVERSAL->import is deprecated and will be removed in a future perl at IPC/Run.pm line 1060. UNIVERSAL->import is deprecated and will be removed in a future perl at IPC/Run/IO.pm line 78. UNIVERSAL->import is deprecated and will be removed in a future perl at IPC/Run/Timer.pm line 161. Died at AgentConfig.pm line 23. ==============================Click to expand...
from some time, the plesk password is no more stored in chrome.I mean that even I delete all passwords/history etc chrome don't ask to save password...so something changed in the login page I suppose.from same time every time I connect to any plesk panel. Chrome say that it's not safe and I have to click "advanced" to continue, even it's a new installation make some minute before.
I installed Roundcube in Plesk 12 through the link: URL....But it doesn't work. I adjusted the mailsettings for a domain to use Roundcube. With the fresh created emailaccount and you click on the webmailicon, it loads the following url but the page does not exists: URL....Aren't there any instructions for using RoundCube with Plesk? After adding Roundcube as an component are there more steps involved to get Roundcube up and running with plesk?
I am trying to configure some type of activesync component with my roundcube install on my plesk 12 box. I downloaded the activesync plugin, enabled it, and get a "your server does not support annotations or meta data" message.
I have also looked into Z Push but wasn't sure the route to go. According to the uservoice forums, plesk states activesync for roundcube is "planned" but it's been planned since 2013.
All of my packages and software is latest versions (via plesk updates) as well.
i then used a MD5 generator to input the hash in the password field of the roundcube user in mysql, with no luck...I even tried to delete roundcube user from mysql, then remove psa-roundcube, then go through the plesk update manager and install roundcube again, did not change nothing, it didn't even create the roundcube user.
Is there anyway i can reinstall roundcube from scratch?PPP 11.5 up to date on ubuntu 12.04
[05-Oct-2013 14:03:54 +0200]: DB Error: _doConnect: [Error message: Access denied for user 'roundcube'@'localhost' (using password: YES)] [Native code: 1045] [Native message: Access denied for user 'roundcube'@'localhost' (using password: YES)]
I installed PLESK12 (or better: I installed the distributed Debian-Image from my hoster) onto my server. Everything works fine as always - except webmail. I did the following:
- in the general webmail properties, I deactivated Horde. roundcube was active and still is (also tried to activate it again) - I also activated roundcube as webmailer in the hosting itsel. - tried to open webmail.mydomain.com --> site not found. I added a mail-adress and tried to use the icon to the webmail --> site not found. - I restarted the server (maybe deactivation Horde did some stuff there...)... no changes.
PLESK 12 (latest update), running on Debian 7.6 ....
Now the autoresponder works for most mails (try'd from iCloud and other mailservers) except gmail complaints about the syntax because of double <<>>:
Code: Mar 30 09:56:38 server dovecot: service=lda, email@example.com, ip=. sieve: msgid=<CACftkLXd9ha3cJ+GeTYD_CNou71R1b=MzoLfAQ4-rX76NvxJng@mail.gmail.com>: sent vacation response to <firstname.lastname@example.org> Mar 30 09:56:39 server qmail: 1427702199.096480 delivery 133: failure: Connected_to_2a00:1450:4013:0c01:0000:0000:0000:001b_but_sender_was_rejected. /Remote_host_said:_555_5.5.2_Syntax_error._cq5si16636445wjb.115_-_gsmtp/
I want to send a notification (by an email to SMS gateway) when a specific email arrives. I see that Roundcube has a sieve filter option called "Send Notification" and it has three input boxes which have no tooltips and I am unable to find any documents telling me what to fill in those boxes.
The boxes are:
Method Options Message
The Message is obvious enough, but the other two?
For the method, I tried mailto:<email@example.com>
I left the options blank, typed in a short message and tried to save the filter, but it gave me an error message "Unable to save filter - server error occurred". Annoyingly, it then wiped out what I had typed and started me with a blank rule again. I also tried without the < and > round the email address.
Any clues as to proper syntax and what the options are?
Also, is it necessary to have another action after the Send Notification action to file the email away somewhere, or will it just be left in the inbox anyway if the only action is the notification?
My current configuration is: Ubtuntu Server 10.04, Plesk 11.5 and Roundcube 0.9.5 (installed via Plesk as the default webmail application) on Apache.
I played around with an SSL checker (https://www.ssllabs.com/ssltest/) to test my certificates and I found out that Roundcube delivered a broken certificate chain. It didn't deliver the intermediate certificate correctly. I searched through the configuration file of roundcube (/etc/apache2/plesk.conf.d/roundcube.conf) and discovered that there was only an entry for SSLCertificateFile.
To fix this I added the intermediate certificate via SSLCACertificateFile to the configuration file:
Upgraded Plesk 11.5 to 12, enabled rouncube and got an Internal server error when trying to load webmail.domain.com
In /var/log/plesk-roundcube/errors found an error: PHP Warning: system() has been disabled for security reasons in /usr/share/psa-roundcube/bin/update.sh on line 161
Changed php.ini settings, restarted apache, same internal server error, but no more errors in log.
Tried /usr/share/psa-roundcube/bin/update.sh Got errors: WARNING: File type detection doesn`t work properly! Please check the 'mime_magic' config option or the finfo functions of PHP and run this script again. WARNING: Mimetype to file extension mapping doesn't work properly! Please check the 'mime_types' config option and run this script again.
When I try to migrate from plesk 11.5 to Plesk 12.0 appears this error "Backup has wrong signature. Restoration prohibited" and migration is not performed . The Plesk 12.0 is a new installation in a new Windows 2012 R2 server.
I'm running Plesk for Linux 11.5 and I'd like to allow autocomplete of the userid field from the Roundcube login screen, but when i make the changes to the config file, they are not applied. It looks like Plesk is overriding them.
I edited the /usr/share/psa-roundcube/config/main.inc.php file and set "$rcmail_config['login_autocomplete'] = 1;"
When I check (using Firebug) the source code of the login page, I notice that autocomplete is indeed first set to "on", but it changes to "off" nearly instantly. I suspect that some .js script (inserted by Plesk?) overrides this setting.
This behavior seems to be backed by a statement in Plesk 11.5's release notes:
"Autocompletion is turned off on the login dialog for security reasons"
Is there any way I can undo the override and still keep autocomplete="on" ?
I have a VPS with plesk 12 I created an email account with one of my domains and when I try to send emails from this account through webmal of roundcube, I get the following error.: An error has occurred! SMTP Error (250): Authentication failed.
Whenever trying to send an email using roundcube it just seems to fail... No error code is given - see attached image:
I've tried following the article here: [URL] ....
But it didn't seem to work and incidentally the main.inc.php file didn't even exist only a main.inc.php.rpmnew was there. I tried copying it to main.inc.php but it made no difference. Normal SMTP usage via thunderbird works, and everything works when trying to use horde.... it's just a problem with roundcube after the upgrade from 11.5 to 12.
I updated two days ago the Plesk panel from the Panel itself and it was succesfully but at webmail URL which it appeared one error about default.inc something but after I did refresh some times it disappeared now it doesn't show anything. I tried removing and reinstalling roundcube but still doesn't work..
Here are my logs from /var/log/plesk-roundcube/errors [09-Apr-2015 14:50:36 UTC] PHP Warning: finfo_file(/usr/share/psa-roundcube/installer/images/roundcube_logo.png): failed to open stream: No such file or directory in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_mime.php on line$n line 754
After a server migration, some critical Plesk settings were not copied across, even though the option to backup/restore panel configuration was used. e.g.
skeleton (vhosts.skel folder) php.ini (Program Files (x86)ParallelsPleskAdditionalPleskPHP5* folder) Default site (vhostsdefault folder) health config (Program Files (x86)ParallelsPleskadminconfcustom-health-config.xml) Additional Administrator accounts
Is there a way to get these things to backup and restore that I am doing wrong?
Are there other important settings/data that I have missed from that list? I am still paying to keep the old server in case I discover something else!
Using Plesk Backup & Restore for disaster recovery will lose these settings unless they take extra steps. e.g. I now have a simple batch file that copies these files to a private folder on one of the domains before the daily backup kicks in.