Plesk 12.x / Linux :: Accounts Migration Error (from CPanel)
Oct 15, 2014
I'm getting following errors while migrating my accounts from latest version of cPanel:
Code:
Warning:
Couldn't get 'cgi_bin_mode' attribute for domain where cgi-bin dir is '' and docroot dir is '/home/inofash/public_html'. Domain will be migrated in that way as if its cgi-bin directory was located under docroot.
Because of that none of my accounts can't be migrated.
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Sep 5, 2014
I trying to migrate a domain from cpanel 11.42 to my new plesk 12 vps.
When i do this i got a error:
PHP Fatal error: Call to a member function getElementsByTagName() on a non-object in /usr/local/psa/admin/plib/backup/Conflicts/Detector.php on line 536
The domain has 3 sub domains, 1 parked domain and several mailboxes.
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Feb 24, 2015
We successfully migrated web and email from a Plesk 9.3 system to the new Plesk 12.0 system. Afterwards i try to install new extensions and / or try to delete existing extensions and receive the following error:
Die Erweiterung Webserver Configurations Troubleshooter kann nicht entfernt werden: crontabmng failed: /usr/bin/crontab execution failed: "crontabViWP46":11: bad command errors in crontab file, can't install. System error: crontab execution error
Means that i am not able to delete the extension "Webserver Configurations Troubleshooter". But the extension is delete (but not completelly - only a checkbox is shown without entry).
Is something comes with a config of the old server? All works proper until migration.
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Dec 17, 2014
We have installed Plesk 12 on a fresh up to date Ubuntu 14.04 x64 server.
After installation, and before any migration, we have moved some folders:
- /var/www/vhosts -> /opt/vhosts
- /var/qmail -> /opt/qmail
- /var/mysql -> /opt/mysql
We have created symlinks, modified some configuration files (Plesk included) and ran domains reconfiguration script (zero domain installed, but just in case the script will do anything else).
After that, we have launched Plesk Migration Wizard (from Plesk 9 to last release).
Everything has worked fine: all domains have been migrated on our new folders (/opt based) and owners has been correctly defined for each domain. The same for MySQL and all mail accounts.
We have checked Apache VirtualHost configured by Plesk Migration Wizard : our new folders are used (/opt).
So all seems to be ok.
But now, all websites (configured with Apache and Apache PHP module) returns 403 Forbidden error.
We have try changing to FastCGI with Apache same error.
We have try changing to full Nginx (PHP and static files), some websites run.
We have checked some KB (112884, 800) but all seems to be good.
Is there any steps we have omitted when we move folders ?
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Oct 31, 2014
I'm trying to migrate a Plesk 9.5 to a Plesk 12 via the tools.
I tested some domains before doing he whole but I have a "big" domain who make an error:
ERROR: Call to a member function updateUser() on a non-object (Abstract.php:930)
I already checked on google, tested the solution but each time I do the migration, it crash again...
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Jul 16, 2014
I am getting the following error message when I try to migrate sites from an old server to a new server.:
PHP Notice: Trying to get property of non-object; File: /usr/local/psa/admin/plib/backup/Conflicts/PleskDataManager.php, Line: 173
PHP Notice: Undefined index: 192.168.100.25; File: /usr/local/psa/admin/plib/backup/Conflicts/PleskDataManager.php, Line: 180
[Code] ....
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Feb 18, 2015
Yesterday I migrated a domain with the migration tool from a Debian 7.6 Plesk 12.0.18 MU35 box to a Debian 7.6 Plesk 12.0.18 MU35 box
This domain have a simple DNS configuration. The A registry for the domain.com was an own IP instead the IP of the server. Rest of the DNS configuration was the same.
After migration the A registry for the domain.com was an own IP too (as expected) but also the A registry for mail.domain.com
Before migration, in the old server:
A domain.com x.x.x.x (own ip)
A mail.domain.com y.y.y.y (server ip)
After migration, in the new server:
A domain.com x.x.x.x
A mail.domain.com x.x.x.x
The migration had changed the IP for mail.domain.com for the IP of the A registry for domain.com
Very strange. I double-checked it (as the domain in the "old" server was suspended)
Client don´t have access to the control panel, so no changes done.
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Nov 18, 2014
When you perform a migration, Plesk gives me this error. For more I search, I find what may be the cause.
Error: Unable to find domain with name 'e-domain.com'[2014-11-18 19:41:31] ERR [panel] exception 'PleskObjectNotFoundException' with message 'Unable to find domain with name 'e-domain.com'' in /usr/local/psa/admin/plib/Domain.php:950
Stack trace:
#0 /usr/local/psa/admin/plib/backup/Conflicts/PleskDataManager.php(1278): Domain::getByName('e-domain.c...')
#1 /usr/local/psa/admin/plib/backup/Conflicts/Resolver/UnfitSettingsResolver.php(500):
[Code] .....
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Jun 22, 2015
As I read, when Plesk and WHMCS are in the same server, you may have 502 bad gateway errors when creating an account through WHMCS..Page not Found/Timeout/502 Bad Gateway error creating accounts with Plesk 10+..By default Plesk 10 and above performs a forced restart of apache when an account is created or suspended which causes WHMCS to lose connection to the server, and if your WHMCS is on the same server, you will also lose connection to WHMCS at the same time.
In order to resolve this please refer to the following knowledgebase article for instructions on configuring Plesk to perform a graceful restart instead: URL..
But when I activate nginx in Plesk the 502 bad Gateway problem comes back.Is there an option to activate Nginx graceful restart in Plesk?
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Mar 29, 2008
I have a dedicated server, and I need to migrate a client who has with me an account with Cpanel and add on domains, and now is upgrading his account to one of my resellers accounts plans.
It has now assigned 2 dns:
ns1.maindomain.com.mx IP--> xxx.xx.x.65
ns2.maindomain.com.mx IP--> xxx.xx.x.66
and he does not want to use this dns's anymore, so, he registered a new domain otherdomain.com to have new dns's
I already create the dns zones for that domain and assigned 2 more IP's:
ns1.otherdomain.com --> xxx.xx.xx.17
ns2.otherdomain.com --> xxx.xx.xx.18
(both different from the first ones)
The problem I have is how to separate accounts from the Cpanel add on domains and assigned them individually to a WHM, for my client to create packages and manage his own reseller accounts, without loosing any information at all.
I know that he already has a WHM with the maindomain.com.mx as his main account, but when he signs in to the actual WHM, he see just one account maindomain.com.mx
So, can you tell me how to migrate all the Cpanel add on domains to the new otherdomain.com reseller account (is already created also) with its own Cpanel each one of the 15 domains he has.
Details of my dedicated server:
WHM 11.15.0 cPanel 11.18.3-R21703
CENTOS Enterprise 5 i686 on standard - WHM X v3.1.0
Apache 2.0.63
PHP Version: 5.2.5
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Oct 24, 2014
We recently started migrating some cPanel accounts to Plesk. Besides the obvious that it doesn't create customer accounts it contains a pretty frustrating bug:
When an mail forward in cPanel has multiple addresses, only one the first mail forward address is migrated to Plesk.
so, E.g.
on cPanel: test@example.com is forwarded to john.doe@something.com, jane.doe@else.com, foo@bar.com
after migration to Plesk:
test@example.com is forwarded to john.doe@something.com only. The other addresses are not migrated.
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Nov 16, 2014
While attempting to migrate from previous version of Plesk Panel Windows to current (Windows 2012 R2 with Plesk Panel 12) version, following error appears which stops PMM to proceed further.
Error: [Errno 2] No such file or directory: 'C:ParallelsPleskPMM
sessions20141117102120197capability_info'
This error is generated for all subscriptions which we are trying to migrate and above file can indeed be confirmed missing.
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May 6, 2014
I started a migration from HELM3 to Plesk 11.5 for a client.After 12 hours it failed.the error log says ERROR:()Unable to download dump files to local store.
ERROR:()You were not connected because a duplicate name exists on the network. If joining a domain, go to System in Control Panel to change the computer name and try again. If joining a workgroup, choose another workgroup name no other server with this hostname or workgroup exists on our network?
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May 5, 2013
I'm trying to migrate a server that has the version 10 to another server with version 11.
When I run the migration manager, I get the message "IP Address not found '.
Both teams have the same type of IP, exclusive.
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Apr 27, 2015
When I try to migrate from plesk 11.5 to Plesk 12.0 appears this error "Backup has wrong signature. Restoration prohibited" and migration is not performed . The Plesk 12.0 is a new installation in a new Windows 2012 R2 server.
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Aug 29, 2013
After migrating our existing client base from legacy Plesk 9.x servers and Expand to PPA, clients phoned in with mail sending problems. These clients are using submission port 587 because their ISPs intercept port 25.
Existing client, Outlook error message:
"None of the authentication methods supported by this client are supported by your server"
Testing with Thunderbird, error message:
"An error occurred while sending mail. The mail server responded: 5.7.0 Must issue a STARTTLS command first. Please verify that your email address is correct in your Mail preferences and try again."
It seems a "fresh" PPA requires STARTTLS on e-mail clients. It is furthermore confirmed that Thunderbird detects the e-mail server settings as dependant on TLS.
The problem is that TLS doesn't seem to work properly by default.
In order to preserve our existing customer base, we follow: [URL] ....
Bottom line, in your /etc/postfix/master.cf, change the line that says "submission" from this:
submission inet n – - – - smtpd -o smtpd_enforce_tls=yes -o smtpd_tls_security_level=encyrpt -o smtpd_sasl_auth_enable=yes -o smtpd_client_restrictions=permit_sasl_authenticate d,reject -o smtpd_sender_restrictions= -o smtpd_proxy_filter=127.$
to this:
submission inet n – - – - smtpd -o smtpd_enforce_tls=no -o smtpd_tls_security_level=may -o smtpd_sasl_auth_enable=yes -o smtpd_client_restrictions=permit_sasl_authenticate d,reject -o smtpd_sender_restrictions= -o smtpd_proxy_filter=127.$
then do:
/etc/init.d/postfix reload
This is just a quick fix to get you going and stop the phones from ringing. Ideally we would like to re-enable TLS and have information as to why it is not working.
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Sep 3, 2014
We are in the middle of a huge migration from Expand to PPA using the migrations tool provided by Parallels. But since a few days, we constantly receive the message
Code: No handlers could be found for logger "parallels"
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Jun 12, 2015
I'm migrating 11 domains from my old server to my new server, and it's been running now for 3 hours and the progress section shows 100% but it looks like it's still running.
And each time I check the "Domains" section I see a couple of my domains listed but not all of them yet, and the ones I do see the "Disk Usage" on one of my domains that I know is large shows the same figure each time I go to this page; it doesn't seem like it has increased at all.
How can I tell if the migration is still processing or if it has froze and I should restart the migration again?
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Jun 23, 2014
Since upgrading to 12.0.18 i have picked up a strange problem when creating a new email account.The Mail tab is not displayed and does not allow me to create email accounts, in version 11.5 I also appeared tab. I have reviewed the FAQ and the solution to change tables in the DB does not serve 11.5 (I understand that by varying the field names and values in 12.0.18).
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Jun 3, 2015
We have a problem migrating from 11.0.9 to a different server running 12.0.18. Our Plesk 11 server is running great since years ago. We have 3 resellers there, say reseller1 with 17 domains, reseller2 with 13 domains and reseller3 with 250 domains.
First, we executed a complete server migration with:
/usr/local/psa/bin/migrate -m -host xxx.xxx.xxx.xxx -password xxxxxx -ip-mapping /root/migration-mapping.txt -skip-license -replace-existing-objects true
The process ran properly, but in the end we've found reseller1 and reseller2 were NOT migrated. No errors were reported tho.
While investigating this issue we have found:
1) "/usr/local/psa/bin/migrate --list-resellers" returns only reseller3. So it looks like reseller1 and reseller2 are not "seen" by the migrate utility.
2) /usr/local/psa/bin/migrate -mr reseller1 returns:
Migration started at: 2015-06-03 04:21:11
The following clients not exist: reseller1
3) /usr/local/psa/bin/migrate --list-subscriptions returns the 250 subscriptions of reseller3, but no single mention to reseller1 and reseller2 subscriptions.
In short, reseller1 and reseller2 are invisible for the migration utility. Both missing resellers are ok, enabled and active in our Plesk 11 server.
We are now stuck on the migration process and wondering if this could be a bug in the migrate utility? or some inconsistence in our Plesk 11?
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Sep 2, 2014
If you transfered an account with the PMM, is e-mail still received on the old server being forwarded to the new one?
Is it a good idea to transfer only e-mail & accounts again after DNS propagates to the new server?
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Sep 5, 2014
I had a old virtual Server with Ubuntu+Plesk12. I build a new dedicated Server with CentOS6+Plesk12 and migrate all Domains. Now i have a strange problem:
When i upload a file with FTP-User "user1", the file has the permissions Group=psacln & Owner=user1. All is fine, i can see and edit this file in a FTP-Program. But when my website create a file (cache html files or installed plugin folders in wordpress), I can't see, can't edit and can't download this files.
When i login to plesk with the admin account, i can see and edit this files. They have also Group=psacln & Owner=user1 and i can give them 0666 rights but when i login with FTP-User "user1" with my FTP-Program, I didn't see that files?!
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Feb 17, 2015
Just went through a migration and everything appeared to go pretty smooth, but we figured out there was an issue with symbolic links.
A site on an old server running plesk 12 had symbolic links in it. When the site is Migrated through the plesk migration tool, the symbolic links aren't preserved on the new server.
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Nov 17, 2014
I have recently migrated to new server with Plesk 12. There was a webalizer even I used to have awstat. So I installed awstat and changed it in the settings. But every day when I synchronized the abonnement it changed alone back to Webalizer ... which I dont want
When I tried to deactivate or deinstall Webalizer in plesk using the update manager, I got an error:
"Some errors occured during installation."
Solved, changed settings in Customer Service Plan and synchronized...
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Sep 26, 2014
After migrating to a new server and also from plesk 11 to 12 i've got two watchdog errors:
/bin/sh: /usr/local/psa/libexec/modules/watchdog/cp/clean-events: No such file or directory
/bin/sh: /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats: No such file or directory
Both files dont exist. Is it save to delete the scheduled taks or should those tasks exist?
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Jun 29, 2013
After upgrade to Plesk 11.5.30 trying to set up FTP-Backup Repository:
Repository error: Transport error: unable to list directory: Curl error: Access denied to remote resourceClick to expand...
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Jul 9, 2014
I have migrate Hosting from Cpanel to Plesk, but mailbox not create successful.
mbox_quota 262144000 -forwarding false -ignore-nonexistent-options failed with return code 1.
Stderr is
Unable to set the mailbox size limit for the domain: The size of this mailbox must not exceed the limit on amount of disk space allocated for mailboxes in this domain.
Default mailbox of Cpanel is 250MB.
How to change default mailbox size to 250MB to change mail from Cpanel to Plesk.
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Dec 20, 2014
Plesk from plesk server Migration, I want to do
I get the following error.
Error: No Migration & Transfer Agent found. Data migration cannot be performed.
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