Plesk 12.x / Linux :: Error 403 Forbidden On All Sites After Migration
Dec 17, 2014
We have installed Plesk 12 on a fresh up to date Ubuntu 14.04 x64 server.
After installation, and before any migration, we have moved some folders:
- /var/www/vhosts -> /opt/vhosts
- /var/qmail -> /opt/qmail
- /var/mysql -> /opt/mysql
We have created symlinks, modified some configuration files (Plesk included) and ran domains reconfiguration script (zero domain installed, but just in case the script will do anything else).
After that, we have launched Plesk Migration Wizard (from Plesk 9 to last release).
Everything has worked fine: all domains have been migrated on our new folders (/opt based) and owners has been correctly defined for each domain. The same for MySQL and all mail accounts.
We have checked Apache VirtualHost configured by Plesk Migration Wizard : our new folders are used (/opt).
So all seems to be ok.
But now, all websites (configured with Apache and Apache PHP module) returns 403 Forbidden error.
We have try changing to FastCGI with Apache same error.
We have try changing to full Nginx (PHP and static files), some websites run.
We have checked some KB (112884, 800) but all seems to be good.
Is there any steps we have omitted when we move folders ?
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Feb 24, 2015
We successfully migrated web and email from a Plesk 9.3 system to the new Plesk 12.0 system. Afterwards i try to install new extensions and / or try to delete existing extensions and receive the following error:
Die Erweiterung Webserver Configurations Troubleshooter kann nicht entfernt werden: crontabmng failed: /usr/bin/crontab execution failed: "crontabViWP46":11: bad command errors in crontab file, can't install. System error: crontab execution error
Means that i am not able to delete the extension "Webserver Configurations Troubleshooter". But the extension is delete (but not completelly - only a checkbox is shown without entry).
Is something comes with a config of the old server? All works proper until migration.
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Oct 31, 2014
I'm trying to migrate a Plesk 9.5 to a Plesk 12 via the tools.
I tested some domains before doing he whole but I have a "big" domain who make an error:
ERROR: Call to a member function updateUser() on a non-object (Abstract.php:930)
I already checked on google, tested the solution but each time I do the migration, it crash again...
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Jul 16, 2014
I am getting the following error message when I try to migrate sites from an old server to a new server.:
PHP Notice: Trying to get property of non-object; File: /usr/local/psa/admin/plib/backup/Conflicts/PleskDataManager.php, Line: 173
PHP Notice: Undefined index: 192.168.100.25; File: /usr/local/psa/admin/plib/backup/Conflicts/PleskDataManager.php, Line: 180
[Code] ....
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Feb 18, 2015
Yesterday I migrated a domain with the migration tool from a Debian 7.6 Plesk 12.0.18 MU35 box to a Debian 7.6 Plesk 12.0.18 MU35 box
This domain have a simple DNS configuration. The A registry for the domain.com was an own IP instead the IP of the server. Rest of the DNS configuration was the same.
After migration the A registry for the domain.com was an own IP too (as expected) but also the A registry for mail.domain.com
Before migration, in the old server:
A domain.com x.x.x.x (own ip)
A mail.domain.com y.y.y.y (server ip)
After migration, in the new server:
A domain.com x.x.x.x
A mail.domain.com x.x.x.x
The migration had changed the IP for mail.domain.com for the IP of the A registry for domain.com
Very strange. I double-checked it (as the domain in the "old" server was suspended)
Client don´t have access to the control panel, so no changes done.
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Oct 15, 2014
I'm getting following errors while migrating my accounts from latest version of cPanel:
Code:
Warning:
Couldn't get 'cgi_bin_mode' attribute for domain where cgi-bin dir is '' and docroot dir is '/home/inofash/public_html'. Domain will be migrated in that way as if its cgi-bin directory was located under docroot.
Because of that none of my accounts can't be migrated.
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Sep 5, 2014
I trying to migrate a domain from cpanel 11.42 to my new plesk 12 vps.
When i do this i got a error:
PHP Fatal error: Call to a member function getElementsByTagName() on a non-object in /usr/local/psa/admin/plib/backup/Conflicts/Detector.php on line 536
The domain has 3 sub domains, 1 parked domain and several mailboxes.
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Nov 18, 2014
When you perform a migration, Plesk gives me this error. For more I search, I find what may be the cause.
Error: Unable to find domain with name 'e-domain.com'[2014-11-18 19:41:31] ERR [panel] exception 'PleskObjectNotFoundException' with message 'Unable to find domain with name 'e-domain.com'' in /usr/local/psa/admin/plib/Domain.php:950
Stack trace:
#0 /usr/local/psa/admin/plib/backup/Conflicts/PleskDataManager.php(1278): Domain::getByName('e-domain.c...')
#1 /usr/local/psa/admin/plib/backup/Conflicts/Resolver/UnfitSettingsResolver.php(500):
[Code] .....
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Nov 19, 2014
I have a Plesk 12 server running that works great. But the problem is that whenever one of my shared hosting customers changes something out a domain or subdomain, all the other sites on the server give a 502 error.
The reason why is clear to me: apache is reloading its config while nginx is still active, but sees apache as being down and therefor throws a 502 error.
Is there any way to prevent this from happening? Because it's happening a lot and people are sending in 'site down' reports while there's actually nothing wrong with the server or their site.
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Oct 30, 2007
I'm going to migrate my current web server to Plesk soon, and before I would like to know if I need a stable Internet connection to use the migration tool. My sites and databases are more than 5GB and my Internet connection at home is not very stable currently, so I would like to know if the migration stops as soon my Internet connection interrupts, or if it's completes automatically between the two servers once the migration has been started.
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Jan 31, 2015
For some reason I am having issues with latest Plesk with php and wordpress. HTML sites are fine, but all php and wordpress sites are giving a 502 error after fully migrating. I repaired with Webserver Configurations Troubleshooter and rebooted and its still giving me the same issue.Also, noticed my previous server had php 5.4.36, the new CentOS server has 5.4.37.
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Aug 4, 2014
Since one of my scripts was not working fine I came up with enabling
" Home>Subscriptions>tld>Websites & Domains>Web Hosting Access = > Access to the server over SSH : forbidden to /bin/sh "
Is it safe or not?
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Nov 16, 2014
While attempting to migrate from previous version of Plesk Panel Windows to current (Windows 2012 R2 with Plesk Panel 12) version, following error appears which stops PMM to proceed further.
Error: [Errno 2] No such file or directory: 'C:ParallelsPleskPMM
sessions20141117102120197capability_info'
This error is generated for all subscriptions which we are trying to migrate and above file can indeed be confirmed missing.
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May 6, 2014
I started a migration from HELM3 to Plesk 11.5 for a client.After 12 hours it failed.the error log says ERROR:()Unable to download dump files to local store.
ERROR:()You were not connected because a duplicate name exists on the network. If joining a domain, go to System in Control Panel to change the computer name and try again. If joining a workgroup, choose another workgroup name no other server with this hostname or workgroup exists on our network?
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May 5, 2013
I'm trying to migrate a server that has the version 10 to another server with version 11.
When I run the migration manager, I get the message "IP Address not found '.
Both teams have the same type of IP, exclusive.
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Apr 27, 2015
When I try to migrate from plesk 11.5 to Plesk 12.0 appears this error "Backup has wrong signature. Restoration prohibited" and migration is not performed . The Plesk 12.0 is a new installation in a new Windows 2012 R2 server.
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Aug 29, 2013
After migrating our existing client base from legacy Plesk 9.x servers and Expand to PPA, clients phoned in with mail sending problems. These clients are using submission port 587 because their ISPs intercept port 25.
Existing client, Outlook error message:
"None of the authentication methods supported by this client are supported by your server"
Testing with Thunderbird, error message:
"An error occurred while sending mail. The mail server responded: 5.7.0 Must issue a STARTTLS command first. Please verify that your email address is correct in your Mail preferences and try again."
It seems a "fresh" PPA requires STARTTLS on e-mail clients. It is furthermore confirmed that Thunderbird detects the e-mail server settings as dependant on TLS.
The problem is that TLS doesn't seem to work properly by default.
In order to preserve our existing customer base, we follow: [URL] ....
Bottom line, in your /etc/postfix/master.cf, change the line that says "submission" from this:
submission inet n – - – - smtpd -o smtpd_enforce_tls=yes -o smtpd_tls_security_level=encyrpt -o smtpd_sasl_auth_enable=yes -o smtpd_client_restrictions=permit_sasl_authenticate d,reject -o smtpd_sender_restrictions= -o smtpd_proxy_filter=127.$
to this:
submission inet n – - – - smtpd -o smtpd_enforce_tls=no -o smtpd_tls_security_level=may -o smtpd_sasl_auth_enable=yes -o smtpd_client_restrictions=permit_sasl_authenticate d,reject -o smtpd_sender_restrictions= -o smtpd_proxy_filter=127.$
then do:
/etc/init.d/postfix reload
This is just a quick fix to get you going and stop the phones from ringing. Ideally we would like to re-enable TLS and have information as to why it is not working.
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Sep 3, 2014
We are in the middle of a huge migration from Expand to PPA using the migrations tool provided by Parallels. But since a few days, we constantly receive the message
Code: No handlers could be found for logger "parallels"
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Jun 12, 2015
I'm migrating 11 domains from my old server to my new server, and it's been running now for 3 hours and the progress section shows 100% but it looks like it's still running.
And each time I check the "Domains" section I see a couple of my domains listed but not all of them yet, and the ones I do see the "Disk Usage" on one of my domains that I know is large shows the same figure each time I go to this page; it doesn't seem like it has increased at all.
How can I tell if the migration is still processing or if it has froze and I should restart the migration again?
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Jun 23, 2014
Since upgrading to 12.0.18 i have picked up a strange problem when creating a new email account.The Mail tab is not displayed and does not allow me to create email accounts, in version 11.5 I also appeared tab. I have reviewed the FAQ and the solution to change tables in the DB does not serve 11.5 (I understand that by varying the field names and values in 12.0.18).
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Sep 19, 2006
I got my all accounts backup from the reseller panel I had earlier and then restored them on dedicated server using multiple account restore feature of WHM. but the problem is , when I try to open those transfered websites , they show :
Forbidden
You don't have permission to access /forums on this server.
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Mar 23, 2007
Sometimes this page appear for some users, May I know why ?
Code:
Forbidden
You don't have permission to access /song.php on this server.
--------------------------------------------------------------------------------
Apache Server at www.DOMAIN_NAME.com Port 80
Also sometimes "Apache Test Page" sometimes appear to some users
1- files' permission are right.
2- this error appear mainly with users whose from "Arab Gulf area" whose access Internet via proxy. May be this is reason?
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Jun 3, 2015
We have a problem migrating from 11.0.9 to a different server running 12.0.18. Our Plesk 11 server is running great since years ago. We have 3 resellers there, say reseller1 with 17 domains, reseller2 with 13 domains and reseller3 with 250 domains.
First, we executed a complete server migration with:
/usr/local/psa/bin/migrate -m -host xxx.xxx.xxx.xxx -password xxxxxx -ip-mapping /root/migration-mapping.txt -skip-license -replace-existing-objects true
The process ran properly, but in the end we've found reseller1 and reseller2 were NOT migrated. No errors were reported tho.
While investigating this issue we have found:
1) "/usr/local/psa/bin/migrate --list-resellers" returns only reseller3. So it looks like reseller1 and reseller2 are not "seen" by the migrate utility.
2) /usr/local/psa/bin/migrate -mr reseller1 returns:
Migration started at: 2015-06-03 04:21:11
The following clients not exist: reseller1
3) /usr/local/psa/bin/migrate --list-subscriptions returns the 250 subscriptions of reseller3, but no single mention to reseller1 and reseller2 subscriptions.
In short, reseller1 and reseller2 are invisible for the migration utility. Both missing resellers are ok, enabled and active in our Plesk 11 server.
We are now stuck on the migration process and wondering if this could be a bug in the migrate utility? or some inconsistence in our Plesk 11?
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Sep 2, 2014
If you transfered an account with the PMM, is e-mail still received on the old server being forwarded to the new one?
Is it a good idea to transfer only e-mail & accounts again after DNS propagates to the new server?
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Sep 5, 2014
I had a old virtual Server with Ubuntu+Plesk12. I build a new dedicated Server with CentOS6+Plesk12 and migrate all Domains. Now i have a strange problem:
When i upload a file with FTP-User "user1", the file has the permissions Group=psacln & Owner=user1. All is fine, i can see and edit this file in a FTP-Program. But when my website create a file (cache html files or installed plugin folders in wordpress), I can't see, can't edit and can't download this files.
When i login to plesk with the admin account, i can see and edit this files. They have also Group=psacln & Owner=user1 and i can give them 0666 rights but when i login with FTP-User "user1" with my FTP-Program, I didn't see that files?!
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Feb 17, 2015
Just went through a migration and everything appeared to go pretty smooth, but we figured out there was an issue with symbolic links.
A site on an old server running plesk 12 had symbolic links in it. When the site is Migrated through the plesk migration tool, the symbolic links aren't preserved on the new server.
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Nov 17, 2014
I have recently migrated to new server with Plesk 12. There was a webalizer even I used to have awstat. So I installed awstat and changed it in the settings. But every day when I synchronized the abonnement it changed alone back to Webalizer ... which I dont want
When I tried to deactivate or deinstall Webalizer in plesk using the update manager, I got an error:
"Some errors occured during installation."
Solved, changed settings in Customer Service Plan and synchronized...
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Sep 26, 2014
After migrating to a new server and also from plesk 11 to 12 i've got two watchdog errors:
/bin/sh: /usr/local/psa/libexec/modules/watchdog/cp/clean-events: No such file or directory
/bin/sh: /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats: No such file or directory
Both files dont exist. Is it save to delete the scheduled taks or should those tasks exist?
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Sep 21, 2008
I recently moved my website from a shared hosting plan at Siteground to a VPS at WiredTree. All went well but I have this problem : When I try to access my website I can't. I get :
Forbidden
You don't have permission to access / on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
This happens only for my home computer. If I try to access the website from anywhere else (even via my mobile phone) it works like a charm.
I am thinking this might be a DNS cache problem. Anyone can help me better understand the problem and solve it?
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