Plesk 11.x / Windows :: Upgrade From 10.2 Is Hanging

Oct 12, 2012

During downloading the files for the upgrade, it is hanging at downloading the following file:


When I look at the C:ParallelsInstallerparallelsPANEL-WIN_11.0.9dist-msi-Microsoft-2003-i386 I see that the file is .tmp and cannot be deleted.

I do not know how to stop the upgrade, delete the .tmp file and download the files again.

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Plesk 11.x / Windows :: Upgrade MySQL From 5.1 To 5.5?

May 21, 2014

In order to install moodle, I need to upgrade MySQL from 5.1 to 5.5. I have gone through one of the KB articles [URL], but it's not very clear.

Can I upgrade it through Add/remove Components from Install and update products just like it can be done for PHP?? I see MySQL Server 2005, 2008 and 2012,

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Plesk 11.x / Windows :: Upgrade Net Framework To 4.5

Jan 17, 2013

I have a plesk server with me, would like to check how should I upgrade my .net framework to 4.5?

Do I need to update the framework by using the control panel or manually download and install?

The plesk is a Parallels Plesk Panel 11.x for Windows.

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Plesk 11.x / Windows :: How To Upgrade By Migrate

Sep 17, 2013

connected to my other question regarding hMailserver and Plesk 11.5 for Windows I still need to transfer/upgrade two other servers to Plesk 11.5 - and these two are using hMailserver. During the upgrade to Plesk 11.5.x hMailserver is kicked out and Mail Enable SE is installed (and luckily configured). The users will have their old mails stored with hMailserver and a "blank" new mailbox with Mail Enable. Somehow I need to transfer or migrate these mails from hMailserver to Mail Enable.

My solution last time was "easy but annoying": I set new passwords for all mailboxes and used IMAPcopy to copy all messages, one by one. This took like forever!There was just no other solution as I already upgraded my installation. As of now, the "Upgrade Notes" published by Parallels suggest to "upgrade by migrate". How to do this, without IMAPcopy and all this trouble? Maybe if I get a backup of the mails and restore this backup? Is there a way to only backup the mails instead of the whole configuration and stuff?

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Plesk 11.x / Windows :: How To Upgrade Mysql 4.x Installation

Jul 29, 2012

Plesk has mysql installed with it to run properly and I need to upgrade that version to the latest. Now I am not talking about the mysql server that it provides for me to create databases on. I am talking about the version it uses to run.

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Plesk 11.x / Windows :: FTP Not Working For New Users After Upgrade

Jul 30, 2012

Problem with FTP Users on Plesk 11 after updating from Plesk 10.

SO: Windows Server 2008 R2 Standard Edition
Panel: Plesk for Windows 11.0.4

I noticed that users cannot FTP, when trying to connect they receive an error: 530 User cannot log in, home directory inaccessible.

Doing further investigation, I confirmed that only users created after upgrade have this issue, that created before upgrade works fine.

I already discovered that home directory is missing on IIS 7.5 FTP. Creating a symbolic link on NTFS using MKLINK command pointing to home folder and configuring permissions to user solved the problem.I think its a bug on Plesk Panel 11.0.4 as I can see same the same problem on two distinct servers after upgrading from Plesk 10 to 11.

I tried to run Plesk Reconfigurator utility with all options, without success.I can fix home directory by myself manually but it will be great if Plesk Panel handle this again.

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Plesk 11.x / Windows :: Smatermail Upgrade Via Panel

Aug 2, 2012

I need to upgrade from smartermail 5.5 to latest smatermail 9 . Let me know any option via plesk panel

Plesk 10.4.4 is currently installed my server. Going to upgrade plesk 11

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Plesk 11.x / Windows :: Upgrade Php To Latest Version?

May 19, 2014

I have Parallels Plesk Control Panel installed on Windows Server 2008 with PHP 5.2.17. In order to install moodle, it requires PHP 5.4.4 installed. How do I upgrade to the latest PHP or to version 5.4.4, are there any standard instructions?

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Plesk 12.x / Windows :: No IUSR Accounts Created Since Upgrade?

Aug 13, 2014

Since I upgraded to Plesk 12, when I create a new subscription, an IUSR account is no longer created for that website so I can grant the appropriate permissions to folders, etc.

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Plesk 11.x / Windows :: Parallels Panel Pre-upgrade Checking

Jul 13, 2015

i want to uprage my plesk panel to 12. But i have this problem

"Parallels Panel pre-upgrade checking... 'wmic.exe' is not recognized as an internal or external command,

operable program or batch file.

FATAL_ERROR: Unable to get IP address"

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Plesk 11.x / Windows :: Backup Manager After Upgrade To Panel 11.5.30

Nov 4, 2013

I see that, when subscriptions is suspended, backup manager continuous working.

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Plesk 12.x / Linux :: Database Copy Hanging In New Version

Dec 23, 2014

After the micro update, the database copy function started to hung even just for copying database with 4 tables with less than 10 rows of recrods. Although I followed the link below to remove the hung database copy and remove the unfinished database copied. URL....However, no successful database was copied at all even after the timeout was adjusted.

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Plesk 11.x / Windows :: Cannot Change Preferred Domain Section After Upgrade

Jun 14, 2013

After upgrade plesk 11 to 11.5 there is a new feature in domain hosting settings which is called "Preferred domain"

We can not change the state of Preferred domain. It always remain domain.tld When we try to change it to "none" panel says "Information: The settings were successfully updated."

When we check hosting settings again Preferred domain section is domain.tld . due to that reason we r having lots of diffuculties. Lots web page down due to web.config file has redirection.

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Plesk 12.x / Windows :: Database Server Warning After Panel Upgrade

Jun 23, 2014

After Plesk Panel upgrade to 12.x I found a warning showing at Home>Tools & Settings> Database Servers

Warning: Unable to determine the TCP port number used by Microsoft SQL server '.SQLEXPRESS': TCP/IP protocol is not enabled in the server network configuration or the server is configured to use dynamic TCP ports.

To allow your customers to automatically configure firewall for remote database access, manually configure the SQL server to listen on a specific fixed TCP port.Click to expand...

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Plesk 12.x / Windows :: Webadmin Stopped Working After Panel Upgrade

Jun 23, 2014

After Plesk panel upgrade to 12.x webadmin stopped working . It's showing following error

Server Error in '/' Application.
The resource cannot be found.

Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. review the following URL and make sure that it is spelled correctly.

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Plesk 11.x / Windows :: Import MySQL - Database Failed After Upgrade

Aug 13, 2013

Since we upgraded to Plesk 11.5 or (I'm not shure) the last Update 12, user can not import MySQL-Databases anymore.

If the user open phpMyAdmin for import and select the database and click on Ok, phpMyAdmin does nothing.

I heard that could be a problem with JQUERY and I checked the files in ParallelsadminhtdocsdomainsdatabasesphpMyAdminjsjquery and all files seems to be there.

Only if I check the source of the phpMyAdmin Import-Website it seems, there is a problem with jquery-1.6.2+fix-9521.js.

But how I can fix this problem for all Windows-Servers.

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Plesk 12.x / Windows :: After Upgrade Unable To Dump IP Addresses For Mail Service

Jul 23, 2014

After upgrading from 11.5.30 to 12.0.18, when make backup see next message:

<?xml version="1.0" encoding="utf-8"?>
<execution-result status="error">
<object name="" type="domain">
<message severity="error" id="167b9714-3e33-4863-861d-69c4f559afe6" code="InformationalException">
<description>Unable to dump IP addresses for mail service</description>

[Code] ....

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Plesk 12.x / Windows :: Domain Disk Usage Not Shown Correctly After Upgrade From 11.5 To 12

Jul 14, 2014

I have upgrade plesk to 12 version and after upgrade all the domains that have more than 2048 MB on the server are shown as 2048 MB.

If i go on the domain statistic the tab the total disk usage is 2048.1 MB but on the graph the services disk usage are shown correctly.

I have 2 print screen.

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Hanging Website

Oct 4, 2007

We are hosting a site on w2k3 server and every couple of days it just hangs. type in the url and it will not load, it timesout then u see the typical 404 error page.
We have about 150 websites hosted on the same server, it just happens to this one.

Restart the application and its back up like it's never been down, speedy and running smoothly. I have tried looking for memory leaks, i've put it in its own application pool and it still happens.

Our client is getting frustrated by this and so are we with ourselves for not being able to resolve it.

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AFP Firewall Keep Hanging My Server

Nov 18, 2006

So I requested a total of 5 to 6 times for a reboot from my DC. Whenever I try to start my AFP firewall, it just hang my server. Even after I reinstall AFP and start it, it still hang my server! Is there any log file where I can keep track of the problem?

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Mails Are Hanging In Mailqueue

Jul 7, 2008

I have a VPS in which mails are hanging in Mailqueue. When I use these commands at SSH(iptables -D OUTPUT 2 iptables -D OUTPUT 1 ), every thing goes fine and mails are started delivering but after 8 or 9 hours same problem occurs.

So my question is:

Can there be a permanent solution for this problem?

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What To Do When A Reseller Leaves You Hanging

Mar 27, 2008

Ordered a server from a reseller and they informed me that they are no longer reselling dealing with this company.

This was just after i had moved all my sites over to them after numerous problems with setup.

I had just paid an admin to do the transition........its a free site benefiting animal causes. So my budget is smallie

of course the TOS states no refunds....but they provided the wrong hardware on two occasions.....

im not sure if i have any recourse....

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Server Hanging Randomly

May 19, 2007

server hanging randomly

this is logs that i found

what is wrong with my server?


May 19 15:35:02 hostname kernel: eip: c02d331b
May 19 15:35:02 hostname kernel: ------------[ cut here ]------------
May 19 15:35:02 hostname kernel: kernel BUG at include/asm/spinlock.h:133!
May 19 15:35:02 hostname kernel: invalid operand: 0000 [#1]
May 19 15:35:02 hostname kernel: SMP
May 19 15:35:02 hostname kernel: Modules linked in: md5 ipv6 parport_pc lp
parport ipt_state ipt_TOS iptable_mangle ip_conntrack_ftp ip_conntrack_irc ip_c
onntrack ipt_REJECT ipt_LOG ipt_limit iptable_filter ipt_multiport ip_tables aut
ofs4 i2c_dev i2c_core sunrpc dm_mirror dm_mod button battery ac uhci_hcd ehci_hc
d snd_intel8x0 snd_ac97_codec snd_pcm_oss snd_mixer_oss snd_pcm snd_timer snd_pa
ge_alloc snd_mpu401_uart snd_rawmidi snd_seq_device snd soundcore 8139too mii sk
98lin ext3 jbd
May 19 15:35:02 hostname kernel: CPU: 1
May 19 15:35:02 hostname kernel: EIP: 0060:[<c02d357c>] Not tainted
May 19 15:35:02 hostname kernel: EFLAGS: 00010016 (2.6.9-42.0.10.ELsmp)
May 19 15:35:02 hostname kernel: EIP is at _spin_lock_irq+0x1d/0x35
May 19 15:35:02 hostname kernel: eax: c02e71c3 ebx: f5e6a934 ecx: c756be28 edx: c02d331b
May 19 15:35:02 hostname kernel: esi: f5e6a930 edi: 00000000 ebp: c756b000 esp: c756be2c
May 19 15:35:02 hostname kernel: ds: 007b es: 007b ss: 0068
May 19 15:35:02 hostname kernel: Process netstat (pid: 336, threadinfo=c756b000 task=cb03b330)
May 19 15:35:02 hostname kernel: Stack: ffffffff c02d331b cb03b330 f6481e98 f6481e98 00000246 00000002 f5e6a930
May 19 15:35:02 hostname kernel: f5e6a900 00000000 c756b000 c01652bf 00000000 00000000 00000000 c032e610
May 19 15:35:02 hostname kernel: c756bfc4 0000000b 0000000b c011d2e4 c014e529 ffffffff ffffffff c2015de0
May 19 15:35:02 hostname kernel: Call Trace:
May 19 15:35:02 hostname kernel: [<c02d331b>] rwsem_down_write_failed+0x32/0x160
May 19 15:35:02 hostname kernel: [<c01652bf>] .text.lock.exec+0xba/0xd7
May 19 15:35:02 hostname kernel: [<c011d2e4>] try_to_wake_up+0x28e/0x299
May 19 15:35:02 hostname kernel: [<c014e529>] do_no_page+0x2da/0x2f9
May 19 15:35:02 hostname kernel: [<c012b458>] __dequeue_signal+0x14c/0x155
May 19 15:35:02 hostname kernel: [<c012b476>] dequeue_signal+0x15/0x54
May 19 15:35:02 hostname kernel: [<c012cd3f>] get_signal_to_deliver+0x317/0x346
May 19 15:35:02 hostname kernel: [<c0105bd4>] do_signal+0x55/0xd9
May 19 15:35:02 hostname kernel: [<c01c3616>] __copy_to_user_ll+0x30/0x46
May 19 15:35:02 hostname kernel: [<c017553b>] seq_read+0x24a/0x2c2
May 19 15:35:02 hostname kernel: [<c0172c49>] dnotify_parent+0x1b/0x6e
May 19 15:35:02 hostname kernel: [<c015ae7d>] vfs_read+0xda/0xe2
May 19 15:35:02 hostname kernel: [<c015b06c>] sys_read+0x3c/0x62
May 19 15:35:02 hostname kernel: [<c011ae55>] do_page_fault+0x0/0x5c6
May 19 15:35:02 hostname kernel: [<c0105c80>] do_notify_resume+0x28/0x38
May 19 15:35:02 hostname kernel: [<c02d4966>] work_notifysig+0x13/0x15
May 19 15:35:02 hostname kernel: Code: 90 80 3e 00 7e f9 fa eb e8 89 d8 5b 5e c3 53 89 c3 fa 81 78 04 ad 4e ad de 74 18
ff 74 24 04 68 c3 71 2e c0 e8 24 f3 e4 ff 58 5a <0f> 0b 85 00 2e 62 2e c0 f0 fe 0b 79 09 f3 90 80 3b 00 7e f9 eb
May 19 15:35:02 hostname kernel: <0>Fatal exception: panic in 5 seconds

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Spammers Hanging My Mail Server

Feb 1, 2009

A spammer (probably is sending spams using one of my email addresses as his / her "from" address. This hanged my mail server last week and it took more than 60 hours to solve the problem.

My host replied me the problem was "You have over 100,000 emails in your mail queue due to a large amount of Frozen emails that were either deferred by the remote servers or sent to invalid addresses repeatedly".

From this morning, my emails are blocked again. I can't send / receive mails using any of my email accounts (from this server). I don't know how long this will take again to solve the situation, and I'm afraid that this may not be the last time.

Now I don't know what to do. Ideally, a logical solution could be to delete any bounced mail automatically (I'm using nutsmail + squirrel mail).

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Mysql Server Hanging On A High Traffic Site

Feb 28, 2008

My video sharing site has high traffic, alexa rate:3,000

My site has 2 servers to split the load. 2 servers share a mysql server. Using rrdns to load the balance.

Server A running mysql 5.0,lighttpd
Server B running lighttpd.
Server B connect to A's mysql database.

During peak time. B can not connect to A's mysql server. It says server not responding. But A still running fine.
When I check mysql log file.
/usr/libexec/mysqld: Forcing close of thread .....

And when run top, the load average is 20.

The spec of Server A
Intel(R) Xeon(TM) CPU 3.06GHz dual core.
2G Ram.

Here is the my.cnf


# Default to using old password format for compatibility with mysql 3.x
# clients (those using the mysqlclient10 compatibility package).
max_connections = 1000

My question, do I need another maching C to run lighttpd, and just keep mysql on A.
Or I can do some mysql optimization on A.

Also, if my site keeps going, can I have 1 mysql server and 5 http servers?

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Clients E-mail Are Hanging Or Downloading Multiple Mails

Jul 28, 2007

I've got a client who seems to be having a problem with his e-mail on my VPS.

When he tries to download mails his browser(thunderbird) says 'Receiving one of 80' and hangs. The only solution is to go into webmail and delete some of the mails then try and receive them again. One thing that puzzles me is he doesn't have 80 mails in his account, he only have 33.

This isn't happening with anyone else who's using thunderbird and my VPS.

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Plesk Upgrade...

May 21, 2008

I have got some old plesk boxes that i am trying to migrate to a new box running 8.4 the old versions are 5.0.4 and 5.0.5.

I have managed to export everything from the 5.0.5 box but i cannot do it from the 5.0.4 box.

I have searched all day long for how you can upgrade from 5.0.4 to 5.0.5.

All I got from the rather helpful folks at Plesk (or what ever they call themselves these days) is that i need to upgrade to 7.5.

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Plesk Upgrade 7.5.6 To 8.1

Feb 12, 2007

Does anyone here familiar with Plesk?

Just wondering is it worth it to upgrade from 7.5.6 to 8.1 and if it is easy to do?

Also, with the lease license, do you get the sitebuilder and antispam for free?

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In Case You're Considering Plesk Upgrade To 8.2

Jul 14, 2007

upgrade fails often with severe issues.

My server had issues and it took me 3 days to solve it.

Plesk gives only paid support and not wanting to pay them more then the license I just bought 2 months ago I read the forum threads and found a work around that finally worked.

If you are considering to upgrade - please check out their forums for issues first as it's very common to have them...

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Plesk 11.x / Linux :: Cannot Upgrade From 11.0.9 To 11.5

Apr 1, 2015

I have a Plesk host that I am tasked with upgrading. It started with openSUSE 11.4 on Plesk 10.4 and I have upgraded it all the way to openSUSE 12.2 on Plesk 11.09 (fixed minor issues with pop3d and mysql locking on the way). The next upgrade was supposed to be 11.5, but the option to upgrade it never shows up. I have re-instated our support license so I know the license is OK, and also checked that 11.5 supports openSUSE 12.2. The update log doesn't really tell me much either:


Release PLESK_12_1_18 contains no any build for this OS
Release PLESK_12_1_17 contains no any build for this OS
Release PLESK_12_1_16 contains no any build for this OS
Release PLESK_12_1_15 contains no any build for this OS
Release PLESK_12_1_14 contains no any build for this OS


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