What To Do When A Reseller Leaves You Hanging
Mar 27, 2008
Ordered a server from a reseller and they informed me that they are no longer reselling dealing with this company.
This was just after i had moved all my sites over to them after numerous problems with setup.
I had just paid an admin to do the transition........its a free site benefiting animal causes. So my budget is smallie
of course the TOS states no refunds....but they provided the wrong hardware on two occasions.....
im not sure if i have any recourse....
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Oct 4, 2007
We are hosting a site on w2k3 server and every couple of days it just hangs. type in the url and it will not load, it timesout then u see the typical 404 error page.
We have about 150 websites hosted on the same server, it just happens to this one.
Restart the application and its back up like it's never been down, speedy and running smoothly. I have tried looking for memory leaks, i've put it in its own application pool and it still happens.
Our client is getting frustrated by this and so are we with ourselves for not being able to resolve it.
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Nov 18, 2006
So I requested a total of 5 to 6 times for a reboot from my DC. Whenever I try to start my AFP firewall, it just hang my server. Even after I reinstall AFP and start it, it still hang my server! Is there any log file where I can keep track of the problem?
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Jul 7, 2008
I have a VPS in which mails are hanging in Mailqueue. When I use these commands at SSH(iptables -D OUTPUT 2 iptables -D OUTPUT 1 ), every thing goes fine and mails are started delivering but after 8 or 9 hours same problem occurs.
So my question is:
Can there be a permanent solution for this problem?
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May 19, 2007
server hanging randomly
this is logs that i found
what is wrong with my server?
Quote:
May 19 15:35:02 hostname kernel: eip: c02d331b
May 19 15:35:02 hostname kernel: ------------[ cut here ]------------
May 19 15:35:02 hostname kernel: kernel BUG at include/asm/spinlock.h:133!
May 19 15:35:02 hostname kernel: invalid operand: 0000 [#1]
May 19 15:35:02 hostname kernel: SMP
May 19 15:35:02 hostname kernel: Modules linked in: md5 ipv6 parport_pc lp
parport ipt_state ipt_TOS iptable_mangle ip_conntrack_ftp ip_conntrack_irc ip_c
onntrack ipt_REJECT ipt_LOG ipt_limit iptable_filter ipt_multiport ip_tables aut
ofs4 i2c_dev i2c_core sunrpc dm_mirror dm_mod button battery ac uhci_hcd ehci_hc
d snd_intel8x0 snd_ac97_codec snd_pcm_oss snd_mixer_oss snd_pcm snd_timer snd_pa
ge_alloc snd_mpu401_uart snd_rawmidi snd_seq_device snd soundcore 8139too mii sk
98lin ext3 jbd
May 19 15:35:02 hostname kernel: CPU: 1
May 19 15:35:02 hostname kernel: EIP: 0060:[<c02d357c>] Not tainted
VLI
May 19 15:35:02 hostname kernel: EFLAGS: 00010016 (2.6.9-42.0.10.ELsmp)
May 19 15:35:02 hostname kernel: EIP is at _spin_lock_irq+0x1d/0x35
May 19 15:35:02 hostname kernel: eax: c02e71c3 ebx: f5e6a934 ecx: c756be28 edx: c02d331b
May 19 15:35:02 hostname kernel: esi: f5e6a930 edi: 00000000 ebp: c756b000 esp: c756be2c
May 19 15:35:02 hostname kernel: ds: 007b es: 007b ss: 0068
May 19 15:35:02 hostname kernel: Process netstat (pid: 336, threadinfo=c756b000 task=cb03b330)
May 19 15:35:02 hostname kernel: Stack: ffffffff c02d331b cb03b330 f6481e98 f6481e98 00000246 00000002 f5e6a930
May 19 15:35:02 hostname kernel: f5e6a900 00000000 c756b000 c01652bf 00000000 00000000 00000000 c032e610
May 19 15:35:02 hostname kernel: c756bfc4 0000000b 0000000b c011d2e4 c014e529 ffffffff ffffffff c2015de0
May 19 15:35:02 hostname kernel: Call Trace:
May 19 15:35:02 hostname kernel: [<c02d331b>] rwsem_down_write_failed+0x32/0x160
May 19 15:35:02 hostname kernel: [<c01652bf>] .text.lock.exec+0xba/0xd7
May 19 15:35:02 hostname kernel: [<c011d2e4>] try_to_wake_up+0x28e/0x299
May 19 15:35:02 hostname kernel: [<c014e529>] do_no_page+0x2da/0x2f9
May 19 15:35:02 hostname kernel: [<c012b458>] __dequeue_signal+0x14c/0x155
May 19 15:35:02 hostname kernel: [<c012b476>] dequeue_signal+0x15/0x54
May 19 15:35:02 hostname kernel: [<c012cd3f>] get_signal_to_deliver+0x317/0x346
May 19 15:35:02 hostname kernel: [<c0105bd4>] do_signal+0x55/0xd9
May 19 15:35:02 hostname kernel: [<c01c3616>] __copy_to_user_ll+0x30/0x46
May 19 15:35:02 hostname kernel: [<c017553b>] seq_read+0x24a/0x2c2
May 19 15:35:02 hostname kernel: [<c0172c49>] dnotify_parent+0x1b/0x6e
May 19 15:35:02 hostname kernel: [<c015ae7d>] vfs_read+0xda/0xe2
May 19 15:35:02 hostname kernel: [<c015b06c>] sys_read+0x3c/0x62
May 19 15:35:02 hostname kernel: [<c011ae55>] do_page_fault+0x0/0x5c6
May 19 15:35:02 hostname kernel: [<c0105c80>] do_notify_resume+0x28/0x38
May 19 15:35:02 hostname kernel: [<c02d4966>] work_notifysig+0x13/0x15
May 19 15:35:02 hostname kernel: Code: 90 80 3e 00 7e f9 fa eb e8 89 d8 5b 5e c3 53 89 c3 fa 81 78 04 ad 4e ad de 74 18
ff 74 24 04 68 c3 71 2e c0 e8 24 f3 e4 ff 58 5a <0f> 0b 85 00 2e 62 2e c0 f0 fe 0b 79 09 f3 90 80 3b 00 7e f9 eb
May 19 15:35:02 hostname kernel: <0>Fatal exception: panic in 5 seconds
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Feb 1, 2009
A spammer (probably www.powerball.com) is sending spams using one of my email addresses as his / her "from" address. This hanged my mail server last week and it took more than 60 hours to solve the problem.
My host replied me the problem was "You have over 100,000 emails in your mail queue due to a large amount of Frozen emails that were either deferred by the remote servers or sent to invalid addresses repeatedly".
From this morning, my emails are blocked again. I can't send / receive mails using any of my email accounts (from this server). I don't know how long this will take again to solve the situation, and I'm afraid that this may not be the last time.
Now I don't know what to do. Ideally, a logical solution could be to delete any bounced mail automatically (I'm using nutsmail + squirrel mail).
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Oct 12, 2012
During downloading the files for the upgrade, it is hanging at downloading the following file:
plesk.msi
When I look at the C:ParallelsInstallerparallelsPANEL-WIN_11.0.9dist-msi-Microsoft-2003-i386 I see that the file is .tmp and cannot be deleted.
I do not know how to stop the upgrade, delete the .tmp file and download the files again.
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Feb 28, 2008
My video sharing site has high traffic, alexa rate:3,000
My site has 2 servers to split the load. 2 servers share a mysql server. Using rrdns to load the balance.
Server A running mysql 5.0,lighttpd
Server B running lighttpd.
Server B connect to A's mysql database.
During peak time. B can not connect to A's mysql server. It says server not responding. But A still running fine.
When I check mysql log file.
/usr/libexec/mysqld: Forcing close of thread .....
And when run top, the load average is 20.
The spec of Server A
Intel(R) Xeon(TM) CPU 3.06GHz dual core.
2G Ram.
Here is the my.cnf
Quote:
[mysqld]
datadir=/var/lib/mysql
socket=/var/lib/mysql/mysql.sock
# Default to using old password format for compatibility with mysql 3.x
# clients (those using the mysqlclient10 compatibility package).
old_passwords=1
max_connections = 1000
wait_timeout=60
connect_timeout=10
interactive_timeout=120
join_buffer_size=1M
query_cache_size=128M
query_cache_limit=2M
max_allowed_packet=16M
table_cache=1024
sort_buffer_size=2M
read_buffer_size=2M
My question, do I need another maching C to run lighttpd, and just keep mysql on A.
Or I can do some mysql optimization on A.
Also, if my site keeps going, can I have 1 mysql server and 5 http servers?
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Jul 28, 2007
I've got a client who seems to be having a problem with his e-mail on my VPS.
When he tries to download mails his browser(thunderbird) says 'Receiving one of 80' and hangs. The only solution is to go into webmail and delete some of the mails then try and receive them again. One thing that puzzles me is he doesn't have 80 mails in his account, he only have 33.
This isn't happening with anyone else who's using thunderbird and my VPS.
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Dec 23, 2014
After the micro update, the database copy function started to hung even just for copying database with 4 tables with less than 10 rows of recrods. Although I followed the link below to remove the hung database copy and remove the unfinished database copied. URL....However, no successful database was copied at all even after the timeout was adjusted.
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Aug 2, 2008
We have about 3 resellers on one server and all of a sudden, when I log in to whm and click "Show Reseller Accounts", all accounts show under root.. What's even strager, is that under package colum, it says "undefined"
However, when I click "list accounts", all accounts show and they are properly setup up with the correct package and owner (not all root.. They also show to which reseller they belong).
how to fix the problem when I click "Show Reseller Accounts"?
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Aug 29, 2008
Does anyone know of a reputable resller of VPS accounts?
That is, I want to sell VPS accounts to end-users and buy the VPS accounts wholesale from a supplier.
Does any web host currently offer this?
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Aug 24, 2008
I'm not sure if I posting in the right section, but I have two questions.
1. I'm actually not sure if I should purchase a reseller account. I don't know if it's what I need. I would like to able to provide *free hosting* for fan-sites, blogs, fanlistings, etc. I am not interested in making money off of hosting. This is something I've wanted to for awhile. Are there any suggestions for this?
2. Once thing that popped into my head is that I would like give my hostees more than FTP access. Can I give them their own cPanel access with their FTP account? I've been hosted on starszz.com before as sub-domain (or ftp account), and had cPanel access. I didn't have a domain either. I've browsed hosting sites, and I just don't recall seeing information about giving ftp accounts cPanel access.
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Jan 17, 2009
I am wondering how do you set up vps with virtuozzo to have resellers? Like is there a free panel out there for that?
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Jun 4, 2008
hi..anyone knows who is ovh reseller since i cant buy directly from the sites and looking for reseller for those accept paypal..thanks
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Nov 6, 2009
I am currently on the Bronze Shared plan at Downtownhost. I love 'em, and have referred people to them before. I currently help out have a few clients that I help out with some Wordpress blogs (the technical side of things), and I have recently been asked a couple of times if I know of a good host. Of course, I send them to DTH, but I recently asked myself if maybe it was time to go reseller with them and sell space to these clients? Or should I just sell them some space out of my own shared plan? Mind you, they are not technical at all, so they won't be logging into any Cpanel control panels or anything. At what point does it make sense to go reseller? My question is regards to all aspects: financial (for me!), technical, support, etc.
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Jan 19, 2009
I am designing websites for diffrent folks for some years now from time to time and it's time for me to move on. Get more clients and so on and monetize everything or as much as i can. Well, providing for them full services witch consists in Hosting + domain registration + all there is. Since most of them have no idea about anything when they come to me, most don't even after hard explaining, i wanna cut down to 1 fee that includes everything...designing, updating,
In the past few days i've seen tones of reviews and offers and re re reviews, i can say by know that it's a dirty game going on played by some managers, lol...the idea is that i can't trust what they say nor the reviews that i have seen cause in one place it's all milk and honey and in another place it's sucky to say the least.
So my buget to start with would be from 10$ to 20$/month. I prefer a host that owns it's stuff and it's the first hand and not a re re re seller.
I want cPanel/WHM - unlimited accounts (domains, sub-domains, bla bla bla...basic stuff)
No tax for transferring domains
No hidden taxes - no scammers pls cause i have enough already in my life
MONTHLY PAYMENT
To be able to get ip's for a fair price from diffrent classes. I'm planning to make an extra income from blogg farming (no spam from servers. got my own stuff)
I see that reseller and VPS are kind of the same price so what would be better. I have limited knowledge of unix (i used to work some years ago but my skills were crapy and surley i forgot everything) but i can update/upgrade them to some point...hope it won't be required, don't have so much time nor the brains
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Mar 4, 2009
I'm currently on a reseller, and as I gain clients I'll be moving to a VPS in the very near future from the looks of it.
Coming from a reseller where I haven't had any performance spikes, and everything has been working great....what sort of specs should I look for in a VPS in terms of RAM?
I like using cPanel/WHM.
As far as shared hosting, and reseller hosting the main aspects are simply space and bandwidth. Then of course the company ethics and support reliablility and whatnot. From a server aspect, it's just space and bandwidth provided.
I'm assuming a VPS adds a few new dimensions including RAM.
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Apr 8, 2008
Is there any way to find out if the hosting company I am dealing with is a reseller?
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Mar 19, 2007
I had setup and account for the new free host i was making.I setup the domain then made the site and last i want to do a test:to create a sub domain user with cpanel access.
But couldn't access it.As it seems I didnt make it a reseller account!
So,I looked like an hours and cant find a function to make it into one without deleting it first! Is there any other way?
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Nov 8, 2007
We have set up a VPS reseller option that gives the customer a set amount of ram/disk space/bandwidth transfer rate etc. and allows them through HyperVM to set up their own VPS's and sell them on, they are even able to spread them over multiple servers, albeit we only have 2 VPS servers at present.
Its a pretty nice offer and seems pretty decent but i cant help but wonder why other hosts are not doing this? I only looked into it because a sales associate had mentioned it was possible.
Is there a potential for abuse that im not seeing?
The plans i was thinking of offering was roughly:
1GB ram
30-40 GB disk space
Fair share bandwidth
for about $100
The servers we have are 8GB quad core Xeon E7300.
i am thinking i am overlooking some kind of abuse issue that is why no other hosts are providing this,
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Mar 8, 2007
suppose that my reseller is webhostingtalk.com and my costumer sites are following
(SSH account only for reseller)
-webhostingtalk.com
----zode.com
----hala.com
----vbulletin.com
my costumer upload his db to his host (/home/zode/backup/db.sql) when i try to restore db following error occured
Code:
-jailshell: /home/zode/backup/db.sql: No such file or directory
why ?
how can i restore db which is in my costumer host?
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May 27, 2007
After having shared hosting for years I am thinking of moving on to something a little more reliable/advanced. I need it to be basic and cheap at first but with room to grow.
So, my questions:
1. Am I likely to see a significant speed/reliability benefit with VPS over reseller space?
2. Am I likely to encounter any big headaches with a VPS as a total beginner?
3. Are there any big advantages to a VPS besides moving out of a shared environment?
4. Is it realistic to run a VPS when I know nothing about Linux admin (yet)?
5. How is Plesk vs Cpanel?
Right now, my needs are basic. I could probably go with a cheap VPS but my lack of knowledge would mean I would need some kind of management on top. I'm tempted to get a reseller account but I wouldn't want outgrow it and move again anytime soon.
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Mar 27, 2007
One of my resellers are getting trouble when trying to create a new account:
WWWAcct 10.1 (c) 1997-2006 cPanel, Inc.
Using Delegated Ips List!
Unable to find an ip address
Account Creation Complete!
Only this reseller are having problems.
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Jul 13, 2008
I need a windows reseller with an easy to use control panel.. Hsphere is too tough for me, hehe.
Im thinking of resellerzoom's windows server.. are they good. Please share me your experiences, or suggest me a good provider.
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Dec 8, 2005
I was wondering where I could find some cheap dedicated servers for webhsoting and some cheap reseller web hosting packages?
Over 40 gigs!
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Nov 13, 2007
As far as the control panel being so easy, managing clients, billing, registering/transfering domain names. Is there anything comparable?
Im wondering if the $100 per month is worth it?
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Mar 22, 2007
So I've got a reseller account set up with about 71 individual accounts created under it. What's the easiest way to create a backup of the reseller account (including all accounts created under it) and send it to my new VPS? I have SSH enabled on the reseller and root access on the VPS.
Rsync seems somewhat intimidating but maybe I'm looking at it all wrong. I have limited command line experience. Maybe someone can shed some light on this for me? I'd like to have a method that I can get familiar with and re-use.
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Nov 17, 2008
How do you know if a host is a reseller?
I am looking for a web host. I'd like to stay away from resellers, but I'm not sure how to tell if a company is a reseller or the 'original'. How do you find out?
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