Why has Ipower turned into a such a poor hosting service? I have been with them for years and now they are leaving me little choice, but to find a new provider. For years they were able to provide me with a smooth service. Over the last year I have experienced tons of down time, long wait time for customer service, and recently downed email service for way toooo long.
View 10 RepliesI had 2 annual accounts with joeusa.com for my website hosting (2 websites). I was a 3-year customer, somewhat disatisfied with tech support service but without time to change hosting servers. My email quit receiving on one website/account about 2 weeks ago. Joe told me they had changed out a hosting server & that was likely the issue. I continued to have no email with Joe being evasive & nonhelpful. Upon logging into the control panel, I noted I was blocked out. I finally got him to agree to check on it, & he stated that the host spam blockers were not activated, & there was too much spam. I had made no changes, so the spam blockers had to be deactivated when they changed servers with no notification to me.
Joe shut down both of my accounts refusing me a prorated refund. I had paid one on Sept. 6 through PayPal for 1 year & the other on Nov. 6 through PayPal, also for a year. I was told by PayPal that they do not cover services, so FYI on PayPal, buyer beware. Joe gave me 24 hours to take my websites down. He also wiped out all of my email that was on the server that I had not been able to receive for the last 2 weeks & I lost all of it with no access to it.
I have email proof of what transpired & only want a prorated refund, what is fair, because I have not received near the full year service purchased for both accounts. He has refused, and I am considering filing fraud charges. My email documentation shows how a simple tech support issue turned into his cheating me out of my money when he cancelled both services & refused any prorated refund.
I have no idea why he has acted so vindictively, including wiping all non-spam email off the server that I was never able to receive, but, based on some of his comments, I believe that he either did not like our Judeo-Christian website or that he had been reading some of my personal email with political comments in the recent election. He was not even aware of my 2nd account until I made him aware that there were two, but he was aware of the ministry website/account, where the email issues were. The other account had no issues, but he cancelled both. Also, the Judeo-Christian ministry website had been hacked on his server by someone alleging to be Islamic about a year ago.
I am not making this report in vengeance. I am only trying to keep the same thing from happening to other consumers. This is a low-bid hosting company, and, once again the old adage, "You get what you pay for," is proven true.
Does any one know what's up with solidhost?
I have a VPS plan with them that includes 6 dedicated IP's. they have only issused me 2 so I have asked them to issues 2 more. I have sent about 10 emails to their billing department (which handles this) and no one has responded. The technical department is replying to me but only in regards to technical prblems.
I'll second what is said about Lunarpages. They are an absmal McHost whose priority is to lure in as many customers as possible without bothering about the quality of their service. I challenge anybody to ring their telephone support line and see if somebody picks it up. I have tried to call ten times in the last six months and never been able to get through once, despite hanging on for ages.
Just today my entire website was down because Lunarpages moved it to a new server (without asking me) and screwed up. The website, Azam.biz has over 17,000 references to it in Google and is critical to my business. I sat drowing in sweat for hours. I couldn't get hold of anybody at Lunarpages by telephone or live chat and the one support response I received ws addressing an unrelated issue.
Worse thing of the lot is Lunarpages censors criticism them on their forums more so than any webhost I have ever know. Every time I post a comment about downtime or not being able to get hold of anybody on the telephone, they delete the post saying it is "incorrect". I have never met a company with such a Stalinesque censorship policy.
I have feared posting anything negative about Lunarpages on other forums because I've been worried about them closing down my account. But, after having suffered so much stress because of them today, I don't care any more.
I am going to back up by entire site now, because I'm worried they will close down my account after reading this. They are not the type of company to take on board criticism and use it to improve their offerings; their obsession is to stifle any criticism.
I am now suffering pain in my heart for the first time in my life because of how badly Lunarpages have treated me today. Their arrogance shows no bounds - they are smug, full of hype and don't give a damn about ruining customers' businesses.
We are now with Ipower for 18 months, and I would like to say there was very good service from their side... downtime was minimal (1 hour out of 18 months), and their support is excellent - executives speaking perfect english and offering very professional and helpful service 24 x 7
We don't run a huge traffic heavy website, but we do run certain smaller websites, and it was a good service all along.
I sign up iPower Hosting package since 5th march 2009, and trying to migrate my database from my current cpanel over their control panel but thing does not works, and I have submit the ticket over there. but the respond from them very slow, and each reply does not help much.
the question has asking repeat again and again, the information I provide also again and again.
see how their respond time for my ticket ...
Problem with VRTservers.net . they turned off my server and tell me :
To turn on the server, we require:
1. the payment of reconnection fee $ 30
2. the server need to be reformatted.
If you do not want to lose your data, you may purchase secondary HDD so you can
transfer your data to the secondary hard drive.
FYI : mounting the old hdd is not our responsibility
If I do step 2 .Is it Possible ? (I need All data)
I think if I mounting a new Hdd , I lose All data -
Futurehosting did a migration this morning on my VPS and after the migration my site is reverted back to old backup in February. Both on my old VPS and new VPS Ips shows the same old backup files not the current one. I panicked and quickly told the support and they did the restoration to the recent backup file from my old VPS but I checked my site again and its still show the same old files. I have lost total of 3 months of hard work and there's no way for me for getting the files back. From their VPS plan "All VPSs include Future Protect which makes a backup every 6 hours." I did not get the recent backup instead of last February backup. This is outrageous and there's no sleep for me on tonight while I'm going to create all those missing files.
View 10 Replies View RelatedEach migration in the last years I'm running into this bug that Postfix wants to run on port 587 even though this is turned OFF in the Plesk Panel.
Sometimes it does this after some update.
Because another process is running on port 587 this means that postfix does not start and I have some downtime until I "repair" this.
"Repairing" means going into Plesk panel and turning ON SMTP-Auth.... Wait a moment for it to apply and then turning it OFF again....
This unwanted behaviour can be easily reproduced by having this option turned off in the Plesk panel and then running /usr/local/psa/admin/sbin/mchk --without-spam
This will end up in a non-running postfix if another process is already running on port 587.
This shouldn't be happening. Especially because I reported this behaviour years ago..
if I disable SSL on Plesk server some days/weeks later it is activated again.
To disable SSL I use the script from Parallels in this post: [URL]
After running this script to deactivate SSL I did some checks to verify if its deactivated and it definitely was deactivated.
I guess that SSL is activated again by the parallels updates or micro updates.
I have been working with Xen over the last week or so and I can't figure out why the performance is downgraded so much when booting into Xen. There are certain things that seem just as fast but other things just don't seem normal.
I have tried this on two different quad-core systems, one new generation (York) with CentOS5 and one old (Kent) with Debian Lenny but neither seem to produce good speeds.
For example, when I use the default kernels I can usually get about ~600 score out of unixbench-wht and things such as top and core systems show up as 0% cpu when running top.
When I boot into Xen kernel however, whether it been from Dom0 or the guest OS, top uses about 3% CPU and unixbench-wht produces scores under 250.
I have set vcpus to 4 and have even tried vcpu-pin 0 0, 1 1, 2 2, 3 3 but nothing seems to be changing anything. The disk speeds seem about the same (hdparm). I'm assuming it is something with the CPU,
I signed up for a VPS at UltraVPS using their promotional coupon and special offer posted on WHT.
First- it took them 7 hours to activate my account, after bugging them.
Second- it takes them nearly 7 hours to respond to a support ticket.
Third- I am unable to login into the VPS control panel nor the FTP using the login information they have provided. I am not a newbie in hosting, I have several different VPS accounts.
It seems like this is a one-man operation.....
I met these guys through this website and they promised me exactly what I was looking for... a fast, responsive web host with PHP5, MySQL and 5GB - 10GB of storage. I was previously with HostDepartment and they obviously oversell... my site load times were counted in minutes. Anyways, things started great for the first two weeks... the site was always up and clients were amazed at the speed and performance of the site. I considered bringing over 7 other "business" websites because the performance was so great.
Then about 3 weeks ago... the site went offline. It's the internet, stuff happens...
DDoS attacks, DNS conflicts, Server Upgrades, someone trips on the power cord, whatever. I file a ticket and the site is back up in about an hour or two. So, i forget about it. Few days later, its down again... for a LONG period of time... multiple hours.
I file another ticket and I'm told they are in the process of mitigating a DDoS attack.
The outage then starts showing a pattern.. my site will be up late in the evening and early in the morning... but from 11amCST to about 11pmCST.. its unavailable. After another day, I contact them and they say they are still being assaulted by DDoS but they have put measures in place to correct it... that was at the end of May. My site has been down for 2 days straight.. since around 11am CST on June 1st. I came online briefly during the morning of June 2nd... but went back offline around 11am on the second and has never returned. The previously quick responses to my tickets have been non-existant now... I have yet to hear a response to my ticket from June 1st.. I did add a note to it once a day at 11am for the purpose of tracking that the site was still down. I understand that may move it to the end of the queue... but it has been updated once a day, so there was plenty of time between updates to see it.
I highly advise to avoid these guys... I wasn't going to write this until I could access to my site again for fear of losing my database info... but at this point, it seems like my sites are already lost.
I had read a lot of good things on these forums about ASmallOrange. So I finally decided to sign up with them for my friend's website which I manage & design.
Unfortunately my experience was anything but good. The issue was that I am based in India & I design my friend's website who is based in the US. Since my friend is a non tech savvy person he gave me his credit card number and asked me to manage everything from signing up for a new web host to designing the site.
Since ASmallOrange's billing department found that the address is registered based in USA but the IP address of the person signing up was not from USA, they marked the account as fraud.
I must say that I very well appreciate this system of fraud detection followed by them & am very much impressed by it. What I was not impressed with was the fact that they didn't bother to inform me about the same nor did they try to verify the authenticity of the account. Unaware of this, me & my friend kept waiting for more than 24 hours for my account to get activated. It was only when I raised a support ticket that they informed me that my account has been marked as fraud.
Subsequent to this I informed them about the circumstances under which this account was signed up & asked them to carry out whatever verifications they need to do with the end client or through the credit card company.
To my surprise again there was no reply from their end & this morning I find that my support thread was closed without reverting on the issue.
I guess its time for me to move on and host somewhere else. My own websites are hosted with Dotable and am very happy with them.
I would like to start off by saying M8 has always maintained an excellent uptime, HOWEVER, support has been a nightmare to work with and responses take forever. What prompted me to send this was our sites have been down for over 3 hours so far and you cannot contact anyone by phone and when you email there is no response.
After realizing that a response was going to take a while we decided to try a few things on our own and It appears as though we have been blocked by their firewall or something because we can access the sites via a anonymous proxy. We are still waiting for this issue to be fixed.
Why were we blocked ? Read on
We asked them about a week ago to update our instance of Sugar CRM and we told them that shortly we will be moving another domain to them and when we do this we will want to move our version of sugar.
They did the upgrade (again, response time was horrible), when it was done we went to our URL and found that it had never been updated. I asked them about this and I found out that they moved it to a new service and that the url we were using would not work with all the scripts I had running.
I accepted that and said fine, no problem, we will get our new domain over there and everything will be good. The only problem I had with this is now we are forced to move this stuff right away because our request was not done the way it should have been. Please note, we paid them $100 to update our Sugar version which is no problem…
I started to get ready to move our data and could not connect via FTP, I entered a ticket and a LONG wait later I get the reply, to login to your control panel do this. Needless to say that is NOT what I needed. I needed to know how to login via ftp because all attempts would not work. Keep in mind, that we also upgraded our plan with them.
Anyway, it appears that because we tried to FTP in so many times we have been blocked, however, this would not have been the case if they had answered our support question in a reasonable amount of time… My one contact there when you send him emails comes back with
Hi. This is the qmail-send program at m8solutions.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
<REMOVED FOR PRIVACY>
user is over quota
--- Enclosed are the original headers of the message.
Can anyone please help with hsphere and how to FTP because apparently they are not going to help and now my entire office is unable to do any work because we cannot access our stuff…
Please note, I am a very patient person, but when it takes days to get an answer to a simple question and we are spending more money with them I lose my patience. I do not like to bash any company because we all have our problems, but this is crazy…
We let them know that we were going to do a post on WHT and still no response back. I feel horrible about posting this and will update you once this has been resolved..
About a month ago I transferred a live site from a host to siteground as they supported all the functions I needed. I could have transferred the site myself, but to help convince to move to siteground promised me a free no downtime guaranteed transfer (which apparently is company policy) So I let them do it. There was downtime during the transfer but not a big deal I was ok with that But then a few days later my site went down big time. Someone called me to tell me it was down and I didn't have access to a computer so I called siteground. The operator (besides having trouble understanding english) wouldn't even report that my site was down to support!! Finally I get back to the computer and report it myself. Their 15 min or less turned out to be about 45 Then when I ask if I am going to be compensated for the extreme amount of downtime like the promise but I get turned down at every turn the excuse being technically it was downtime because it loaded a blank page STILL downtime in my book since it was siteground's fault I hadn't touched it. To add injury upon insult my site that ran perfectly smooth before has numerous problems. Every time I submitted a ticket they either tried to make it sound like it was my fault (again I hadn't touched it) or gave me the "normally this is a paid service but we made an exception for you" line as if I would need the service if they hadn't messed up the transfer. My overall experience with their service left me disgusted. Not to mention when I cancelled the "guaranteed money back" withholds nearly 4 months worth of the year I paid in advance. I have since transferred the SAME site MYSELF to atechosting and now have had it running for a few days there and had no downtime during transfer or a single problem since.
I will say performance wise they were fine even though their was some 169 on my server.
I have two netscreen 25 firewalls linked together via an ethernet cable.
If I connect the ethernet cable to switches I get around 90Mbps. However, if I connect the firewalls together I barely get more than 30Mbps (25Mbps average using iperf). All rules are set to talk to each other and the setup works, but I don't understand where the speed has gone.
The firewall ports and firewall performance per port is rated at 100Mbps and there is little traffic on the other network ports. I have both interfaces set to auto neg duplex as if set to 100 full I get even worse performance.
I finally ditched Site5 at a host. So _anything_ should be better, right?
After only a week or so with ServInt I'm wondering if I made the wrong decision.
Now I thought a few hours resolution time with Site5 was frusterating, try waiting 6 hours, or 18 (my current ticket, still not resolved, with no reply after asking for an update several hours ago).
And having a tech answer the phone doesn't help much either if they don't have a clue how to troubleshoot.
First the tech insists that MX records need to be pointed to my host for OUTGOING smtp to work!
Then after sending him the necessary log files twice, he still insists I'm not giving him enough information to fix the problem and that MX records must be setup. When I call and ask if he read the log file snippets I had sent him, "no" was the answer! AAAAAARGH!
And then being told many times, that the problems been fixed. And then finding out it's not and that they never even TESTED IT before saying so!
Is it time to pack up and leave before I migrate all my customers there?
I'm having trouble deciding whether it'll be alright to use dedicated hosting for an upcoming service.
1. In what scenario would dedicated hosting be insufficient?
2. When should I go for self service instead?
3. What do you recommend for learning server administration?
I'd like to ask all of you, what did you think a professional hosting company must have/offer that you want to buy hosting?
View 12 Replies View RelatedI'm making a website which sells digital goods. Are there file hosting services that allow customers to download directly from them when they buy something? Instead of hosting files on my own web host?
View 12 Replies View RelatedI'm currently trying to setup a personal web hosting service for my friends where they get an area of web space, etc, for them to use. Basically, a free web hosting service, etc with PHP, and all possible.
Does anyone know how I could go about setting this service up? ( If I were to get a HostGator/webspace account, etc)
I want good German web hosting services in order to host my sub domain. I have a site www.example.com which is already hosted on U.S server and I have a sub domain [url].
Now I wanted to host my sub domain on German servers.
I ordered a VPS from Hosting-IE on the 25th March and was initially told it would take 4 days or so to setup. A week later I emailed them, and was told by Max that it would be setup that day.
Throughout the next week I emailed a few times and received no response at all, and got fed up so a few days ago I just filed a complaint with Paypal to try and get my money back (After waiting nearly 3 weeks for a VPS I think I should). Now Hosting-IE are saying to Paypal that they gave me the info, when this isn't true.
So I just lost 60 euro's, not that much but still enough to get annoyed about. Gonna see if I can file a chargeback with my credit card company.. hopefully it should work.
Anyway, definately stay away from Hosting-IE! I should have read up on them before I ordered..
What type of hosting account i need to choose for a digg like news service(or social bookmarking). Is Bluehost enough ?? They have unlimited data transfer/domains/space near 6$ /per month. What other factors should be considered for a file hosting or image hosting site??
View 12 Replies View Related1. Is it worth to insurance web hosting service?
2. Have you heard about this?
3. Any insurance company offer this?
4. Has any web host been sued so far for damage to data or loss to business?
One of our data centre has reported that it has lost each and everything in fire at its place - including all instruments, servers, machines and so on. We were having 100 domains with them on our server. Our clients are very much co-operating with us.
What shall we do in this case as far as our 4 questions are concerned?
i was recommended by a good friend to come here for advice. i'm looking for a web hosting service that will allow multiple domains & do php for my zen cart ecommerce website. i am currently spending $200 per year for web hosting just for my ecommerce website alone. does anybody know of any good reliable and cost efficient web hosting service that will allow me to do this at the same cost or slightly higher than what i'm paying?
View 4 Replies View RelatedI want an Oscommerce based store and would like to know what are the best options for hosting Oscommerce? May be Godaddy or yahoo or any other? Kindly guide me in making this decision in the light of your experiences.
View 6 Replies View RelatedI have a question for you. I searched on for some good web hosting in UK and i found 2 services:
[url]- Web Hosting Shop, I like what I saw there mostly, and that was the nr1 choice until i find [url] .
If anyone used those domains and have an opinion about it, please tell me.
My friend uses ipowerweb.com's service and it looks pretty good, tell me what you think?
View 14 Replies View RelatedWe've been with ipower for 5 years and never really had any problems. Their customer service has never been very good but never noticed any down time. Now that they have moved to their new vdeck our site has been down, email has been down and problems with ftp. Have been reading customer reviews on serveral review sites with horror stories. Now we're trying to decide whether to stay and hope they resolve their issues or jump ship.
View 14 Replies View Related