Poor Experience With Siteground
Jun 11, 2008
About a month ago I transferred a live site from a host to siteground as they supported all the functions I needed. I could have transferred the site myself, but to help convince to move to siteground promised me a free no downtime guaranteed transfer (which apparently is company policy) So I let them do it. There was downtime during the transfer but not a big deal I was ok with that But then a few days later my site went down big time. Someone called me to tell me it was down and I didn't have access to a computer so I called siteground. The operator (besides having trouble understanding english) wouldn't even report that my site was down to support!! Finally I get back to the computer and report it myself. Their 15 min or less turned out to be about 45 Then when I ask if I am going to be compensated for the extreme amount of downtime like the promise but I get turned down at every turn the excuse being technically it was downtime because it loaded a blank page STILL downtime in my book since it was siteground's fault I hadn't touched it. To add injury upon insult my site that ran perfectly smooth before has numerous problems. Every time I submitted a ticket they either tried to make it sound like it was my fault (again I hadn't touched it) or gave me the "normally this is a paid service but we made an exception for you" line as if I would need the service if they hadn't messed up the transfer. My overall experience with their service left me disgusted. Not to mention when I cancelled the "guaranteed money back" withholds nearly 4 months worth of the year I paid in advance. I have since transferred the SAME site MYSELF to atechosting and now have had it running for a few days there and had no downtime during transfer or a single problem since.
I will say performance wise they were fine even though their was some 169 on my server.
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Nov 24, 2008
Me and my team run the websites grimepedia.co.uk, grimeforum.com, grimestore.com and grimedigital.com.
Up until two weeks ago our grimepedia website was hosted with Siteground. We were hosted for little over a year until we hit problems with their service and bad business practise. We originally paid for a year of hosting which expired 2 months ago now. As we have a dedicated server which our sites are hosted at we decided that we would move our grimepedia site to this server. After 2 weeks of battling with the cpanel restore siteground gave us we were unable to get the grimepedia to work on our server and so decided we would renew back with siteground for another year.
A week after we had renewed with siteground we received an email from them telling us that for the past few months we have been using over our designated resources and that we must upgrade to VPS or dedicated hosting. With this they also told us that we would be removed from our current server until we upgraded. Now annoyed that they had waited for us to renew before telling us this we decided we would try and move to our new server again (expecting that we would be refunded for the time that we wern't being hosted at siteground).
After a week of trying we finally managed to get our grimepedia site working on our dedicated server and so emailed siteground to let them know we had successfully removed our burden from them and that we would appreciate it if their accounts department could now sort out our refund for the hosting time we paid for but never received. Siteground reply was to tell us that as we broke terms and condition by going over our usage and that as it was a renewal we would not be given a refund of any kind. Shocked we replied to make sure that what they were telling us was correct. Sitegrounds final offer was to allow us to continue using our account but that we host another site there in order to use up the time owed. As we have our own dedicated server and siteground are very aware of this I find this a ridiculous offer.
We are now currently in the process of speaking to our bank to have the fund returned and are in contact with trading standards.
We would also like to thank our great hosts at inspire-hosting.co.uk who have worked endlessly to help us get all of our sites up and running on our dedicated server.
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Aug 4, 2009
I signed up for a VPS at UltraVPS using their promotional coupon and special offer posted on WHT.
First- it took them 7 hours to activate my account, after bugging them.
Second- it takes them nearly 7 hours to respond to a support ticket.
Third- I am unable to login into the VPS control panel nor the FTP using the login information they have provided. I am not a newbie in hosting, I have several different VPS accounts.
It seems like this is a one-man operation.....
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Jun 3, 2008
I met these guys through this website and they promised me exactly what I was looking for... a fast, responsive web host with PHP5, MySQL and 5GB - 10GB of storage. I was previously with HostDepartment and they obviously oversell... my site load times were counted in minutes. Anyways, things started great for the first two weeks... the site was always up and clients were amazed at the speed and performance of the site. I considered bringing over 7 other "business" websites because the performance was so great.
Then about 3 weeks ago... the site went offline. It's the internet, stuff happens...
DDoS attacks, DNS conflicts, Server Upgrades, someone trips on the power cord, whatever. I file a ticket and the site is back up in about an hour or two. So, i forget about it. Few days later, its down again... for a LONG period of time... multiple hours.
I file another ticket and I'm told they are in the process of mitigating a DDoS attack.
The outage then starts showing a pattern.. my site will be up late in the evening and early in the morning... but from 11amCST to about 11pmCST.. its unavailable. After another day, I contact them and they say they are still being assaulted by DDoS but they have put measures in place to correct it... that was at the end of May. My site has been down for 2 days straight.. since around 11am CST on June 1st. I came online briefly during the morning of June 2nd... but went back offline around 11am on the second and has never returned. The previously quick responses to my tickets have been non-existant now... I have yet to hear a response to my ticket from June 1st.. I did add a note to it once a day at 11am for the purpose of tracking that the site was still down. I understand that may move it to the end of the queue... but it has been updated once a day, so there was plenty of time between updates to see it.
I highly advise to avoid these guys... I wasn't going to write this until I could access to my site again for fear of losing my database info... but at this point, it seems like my sites are already lost.
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Mar 30, 2008
I had read a lot of good things on these forums about ASmallOrange. So I finally decided to sign up with them for my friend's website which I manage & design.
Unfortunately my experience was anything but good. The issue was that I am based in India & I design my friend's website who is based in the US. Since my friend is a non tech savvy person he gave me his credit card number and asked me to manage everything from signing up for a new web host to designing the site.
Since ASmallOrange's billing department found that the address is registered based in USA but the IP address of the person signing up was not from USA, they marked the account as fraud.
I must say that I very well appreciate this system of fraud detection followed by them & am very much impressed by it. What I was not impressed with was the fact that they didn't bother to inform me about the same nor did they try to verify the authenticity of the account. Unaware of this, me & my friend kept waiting for more than 24 hours for my account to get activated. It was only when I raised a support ticket that they informed me that my account has been marked as fraud.
Subsequent to this I informed them about the circumstances under which this account was signed up & asked them to carry out whatever verifications they need to do with the end client or through the credit card company.
To my surprise again there was no reply from their end & this morning I find that my support thread was closed without reverting on the issue.
I guess its time for me to move on and host somewhere else. My own websites are hosted with Dotable and am very happy with them.
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Jun 3, 2008
I would like to start off by saying M8 has always maintained an excellent uptime, HOWEVER, support has been a nightmare to work with and responses take forever. What prompted me to send this was our sites have been down for over 3 hours so far and you cannot contact anyone by phone and when you email there is no response.
After realizing that a response was going to take a while we decided to try a few things on our own and It appears as though we have been blocked by their firewall or something because we can access the sites via a anonymous proxy. We are still waiting for this issue to be fixed.
Why were we blocked ? Read on
We asked them about a week ago to update our instance of Sugar CRM and we told them that shortly we will be moving another domain to them and when we do this we will want to move our version of sugar.
They did the upgrade (again, response time was horrible), when it was done we went to our URL and found that it had never been updated. I asked them about this and I found out that they moved it to a new service and that the url we were using would not work with all the scripts I had running.
I accepted that and said fine, no problem, we will get our new domain over there and everything will be good. The only problem I had with this is now we are forced to move this stuff right away because our request was not done the way it should have been. Please note, we paid them $100 to update our Sugar version which is no problem…
I started to get ready to move our data and could not connect via FTP, I entered a ticket and a LONG wait later I get the reply, to login to your control panel do this. Needless to say that is NOT what I needed. I needed to know how to login via ftp because all attempts would not work. Keep in mind, that we also upgraded our plan with them.
Anyway, it appears that because we tried to FTP in so many times we have been blocked, however, this would not have been the case if they had answered our support question in a reasonable amount of time… My one contact there when you send him emails comes back with
Hi. This is the qmail-send program at m8solutions.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
<REMOVED FOR PRIVACY>
user is over quota
--- Enclosed are the original headers of the message.
Can anyone please help with hsphere and how to FTP because apparently they are not going to help and now my entire office is unable to do any work because we cannot access our stuff…
Please note, I am a very patient person, but when it takes days to get an answer to a simple question and we are spending more money with them I lose my patience. I do not like to bash any company because we all have our problems, but this is crazy…
We let them know that we were going to do a post on WHT and still no response back. I feel horrible about posting this and will update you once this has been resolved..
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Jun 30, 2008
Today we have been very badly handled by iweb night support team.
The server went down and still down,
They did not answered phone and also did not update us for problem status. They kept saying the admin is working on the issue.
They asked root password and who knows what they are doing with it.
We are moving our accounts from their data center as we speak.
They employ irresponsible and incapable people and not trusted any longer.
Netelligent.ca is highly recommended for the ones looking for canadian dedicated server at the moment
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Oct 21, 2008
The funny thing about this "yet another" overselling thread is that my host, Siteground.com, is an active over seller, and even though I don't like it, this is now way of life.
The hosting industry has changed in the past few years. In the quest for success, for more clients and more profits, the larger hosting companies have made sure the hosting world has changed, and has changed for the worse (both for customers and companies).
Why did it happened?
Back in 2004/5 hosts used to offer moderate packages containing 1GB of space (a lot) with some traffic. Then, came ego powered web hosts such as Bluehost, came with the answer of the ever important question - "How can we drive more signups our way?" - the answer as simple, genius, and yet destructive - recruit affiliates! Affiliates want money, and money were being offered, a lot of them (65USD per sale I think).
Every miracle lasts for three days - what happened next:
hint: type "web hosting" in google and check out the directories on the top positions
So, people started copying the idea, and recruiting affiliates, and the web hosting directories were born. Now everybody is in the directory, and the highest bidder was on the Number one position, the BEST HOST!, well, the one who pays most...when you are first, there is always someone who is willing to pay more, so the first company outbid the N1 host, then the second outbid the first, so quickly afiliate prices jumped from the 50-70 range a few years ago to the 150-200 bucks per new client today.
That is crazy, you are paying affiliates 2-3 years worth of revenue, just to have the client. But what does this have to do with OVERSELLING? Everything!
Now that you are in the directory, and can't pay more (you will never make any money...), you have to be different than the other companies in the directory. How - invest in new technology? better customer service? money? oops, they were spend already by the marketing department. So, the only thing that you can do is to raize features.
The first company raized the features to 20GB space/200GB Traffic, then the next one came with 50/500, then somebody else came with 300/3000, then companies like ours came and said, ok, if you can offer 300GB of space, sure we can offer 600GB of space And then yahoo came, and did it - "we promise you the world" - unlimited space, unlimited traffic - what a rubbish - there is no such thing as unlimited, unmettered maybe, unlimited - just ask them about their bandwidth cap - they have one, don't they?
If you google the directories on "web hosting" you will note that everybody offers unlimited space/traffic. But how can you be now different now? - of course, invest in technology...oops, no money, sorry. Then again someone came up with the idea to offer to host more domains per one account - and now we are different! Here you can host 5 domains, elsewhere, only one, everybody will signup from us! Aleluia! oops, three days later, everybody was offering unlimited domains, and nothing changed the equilibrium.
You though it was all over, wrong! Then came Sept 2008 around, and the Bluehost ego struck again - what can we do to attract more customers - sure, lets dump the prices - 7.95/mo was now 4.95/mo, surely no one can else can charge 4.95/mo, give unlimited features, domains, and pay 200 bucks per new client. Of course this is true, at least for the first 3 days, then everybody lowered their prices.
The end result: everybody has the same equal share of the market, and everybody is making a lot less profit (if any) than before. On the other side, the customer is now used to shop for the biggest features at the lowest price, without really knowing how to understand difference between a quality service and an affiliate "you pay a lot and don't get anything in return" hosting service.
I've seen in previous threads people to immediately jump and start saying that overselling is bad - that is true and yet not true - it depends whether you are a host or a customer:
Customers:
+ cheaper than before, much cheaper than what it should be
+ features, if you need to use more features, you have a deal
+ competition will drive quality/innovation forward
- 90%+ of all overselling hosts spend their money on advertising, and you get no service at all
I would never buy a hosting from a company that relies exclusively on affiliate marketing - they don't focus on quality, they can't offer reliability (no money for new servers, no money for softwares etc), and the worst off all, they educate the customer with bad habits and of course, drive them away from the hosting business. Up to now, this was not a problem, as even though many people opt out of building and managing personal websites, newcomers compensated. However, recent stats show that the growth of the US hosting users has grown with less than 0.4% over the last 12 months, and with the economic slowdown, more people are opting out each month.
Overselling by itself is not a problem - it is true that most customers would never hit the limits (even though most of the time they are invisible) - hosting overselling is just like any other industry overselling (phone, electricity, airlines etc). There is only one BUT here - even though it is unlikely that most people would consume a large share of resources - can you provide service to those customers who would actually need the features? - I think the answer is yes at least this is true if you are a large host with a lot of infrastructure.
Of course, what will happen if everybody start using all the resources. What will happen if the Chinese stop eating rise and start consuming meat?
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May 28, 2008
Have you heard the expression "cut off your nose to spite your face?" That's SiteGround.com's customer service in a nutshell.
In March 2008, I wanted to get a new domain and have SiteGround.com host it. I already had two accounts with them. So I got online and began a chat with "Rada" or "Dana" (all bogus names). I signed up for a new domain and extended the others. With the package I ordered I paid $146. During that initial chat, Rada or Dana said that if I signed up for another domain with hosting they would give me $10 off.
Low and behold, I began another chat with Rada and/or Dana the next day. I said I wanted to purchase another domain and mentioned the $10 discount offer I was promised the day before. Suddenly, $10 in the face or ordering a new service for $50 was a big deal to SiteGround.com. They reneged on their offer and refused to give me the $10 discount.
Subsequently, I also had problems logging on with the original order as SiteGround.com naming conventions sometimes prevent users from using the usernames they create. SiteGround.com also created a different password. After 4 hours of chats in which SiteGround.com attempted to upsell everything while you think they are trying to help you went nowhere.
I got the money back from the credit card company but my word of advice is avoid these guys. They will say one thing and do another and they send you lengthy explanations as to why they are "prevented" by their rules from offering $10 discounts for customers who want to purchase services that equal at least $146.
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Jun 11, 2008
When, after months of efforts, I couldn't get my SiteGround.com account to work my last recourse was to contact my credit card company. With the chargeback complete, SiteGround.com cancelled my account and shut down my website in order to retaliate against me. SiteGround.com is a very mean-spirited company who will pursue you with a sick vigor if they don't get their way (something for nothing.)
You're best bet is to not use SiteGround.com services at all.
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Aug 28, 2007
I'm down to only 2 web hosting plan that I want to join and I wonder if anyone is using any one of them.
It seems siteground has a better plan(more space, traffic bandwidth, other feature) but hostmonster allow ssh access and I think that maybe good for installing our own software.
I also interested to see if anyone uses there free shopping cart software like osCommerce, zencart and cubecart.
Anyone has any trouble with them in PHP5 environment?
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Dec 11, 2008
I already have accounts at BlueHost and HostGator - quite fine
I must take another hosting service
Do you have good or bad experiences with:
Midphase: http://www.midphase.com
Site5: http://www.site5.com
Siteground: http://www.siteground.com
Lunarpages: http://www.lunarpages.com
HostIcan: http://www.hostican.com
I guess they are overselling. No problem
I need to set up many small websites (mostly affiliate marketing custom landing pages) + many sub-domains
Which one would you recommend?
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May 25, 2008
I signed up with siteground yesterday and everything has been perfect. Uptime has been great, and server speeds are alright. Except the only thing I don't like is that it's fairly hard to find the place to submit a ticket, and their interface is a bit confusing.
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May 12, 2008
I am posting here as I did not see any place else to post. I do not think they are window based web hosting. so here it is:
Beware! they say anything to get you to sign up and then you are stuck because there is a $30 cancellation fee plus you have to pay $15 "free" domain that I did not even need!
I went on chat (before purchase and during) and must have asked every which way if unlimited domain meant unlimited website. I even said I wanted to work on a few websites that I already owned domain name for and that is what I would be doing 1st.
apparently their term for websites is "add on". Because I did no use that term, I did not know there was a $15 charge /website per year! I told them that was not what i was told before I signed up. It took me 8 time of asking where was the link explaining this before they finally told me it. I looked all over and could not find this charge in all of their packages and prices. I had to ask again where exactly is this information.
She told me to scroll all the way down to where it says "add on" I asked what is add on? Thats website add on! It does not say web site add on but thats what you are suppose to figure out for your self after you do an extensive search of their website and ask the sale representative who lies to you and tell you can have unlimited websites!
Do not be scammed like I was. fortunately this all took place w/in a 12 hour period so I should be able to cancel on my credit card company. I am sure others have been taken by this deception.
I am back in the hunt for a honest vbullettin and joomla friendly web host provider and allows for at least 10 website on one account and not extra charges for website addition. And will be upfront about any additional charges just to get my site up and running. I been at this for over 2 weeks now. Right back where I started.
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Jul 8, 2008
i want to create a community using vbulletin boards, so i would like you please recommend me.. if this hosting is a godd choice, or another hosting that you have had a very good experience
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Nov 7, 2009
I have been working with Xen over the last week or so and I can't figure out why the performance is downgraded so much when booting into Xen. There are certain things that seem just as fast but other things just don't seem normal.
I have tried this on two different quad-core systems, one new generation (York) with CentOS5 and one old (Kent) with Debian Lenny but neither seem to produce good speeds.
For example, when I use the default kernels I can usually get about ~600 score out of unixbench-wht and things such as top and core systems show up as 0% cpu when running top.
When I boot into Xen kernel however, whether it been from Dom0 or the guest OS, top uses about 3% CPU and unixbench-wht produces scores under 250.
I have set vcpus to 4 and have even tried vcpu-pin 0 0, 1 1, 2 2, 3 3 but nothing seems to be changing anything. The disk speeds seem about the same (hdparm). I'm assuming it is something with the CPU,
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Dec 20, 2008
Does any one know what's up with solidhost?
I have a VPS plan with them that includes 6 dedicated IP's. they have only issused me 2 so I have asked them to issues 2 more. I have sent about 10 emails to their billing department (which handles this) and no one has responded. The technical department is replying to me but only in regards to technical prblems.
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Nov 20, 2007
I have two netscreen 25 firewalls linked together via an ethernet cable.
If I connect the ethernet cable to switches I get around 90Mbps. However, if I connect the firewalls together I barely get more than 30Mbps (25Mbps average using iperf). All rules are set to talk to each other and the setup works, but I don't understand where the speed has gone.
The firewall ports and firewall performance per port is rated at 100Mbps and there is little traffic on the other network ports. I have both interfaces set to auto neg duplex as if set to 100 full I get even worse performance.
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Apr 14, 2007
I finally ditched Site5 at a host. So _anything_ should be better, right?
After only a week or so with ServInt I'm wondering if I made the wrong decision.
Now I thought a few hours resolution time with Site5 was frusterating, try waiting 6 hours, or 18 (my current ticket, still not resolved, with no reply after asking for an update several hours ago).
And having a tech answer the phone doesn't help much either if they don't have a clue how to troubleshoot.
First the tech insists that MX records need to be pointed to my host for OUTGOING smtp to work!
Then after sending him the necessary log files twice, he still insists I'm not giving him enough information to fix the problem and that MX records must be setup. When I call and ask if he read the log file snippets I had sent him, "no" was the answer! AAAAAARGH!
And then being told many times, that the problems been fixed. And then finding out it's not and that they never even TESTED IT before saying so!
Is it time to pack up and leave before I migrate all my customers there?
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Jun 29, 2009
Im getting the following error:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
email@shaw.ca
SMTP error from remote mail server after initial connection:
host idcmail.shaw.ca [24.71.223.11]: 554-idcmail.shaw.ca
554 Your connection from IP has been rejected due to poor reputation
.....
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May 10, 2009
I have been lurker for long time already but now decided to ask this question I have been wondering about past few months.
I rent an dedicated server from KeyWeb, with dedicated 100mbps link. The server itself isn't that good & fast, but it's just perfect for my gaming server (E4500, 2GB DDR-2 ram and 2 x 320GB sata 2 drives)
Now to the problem. Always when I download some big files with this server from ftp or html server, and if I only open one connection, speed is very poor... Like 1MB/s or so, but if I use some download manager or torrent client which opens more than just one connection, +10 or so... Then the speed is very good, sometimes it goes up to 15MB/s. The server is actually connected to 1gbps switch but I think the port is limited to 100mbps.
At speedtest (dot) net, I get results like 17mbps down and 8mbps down.
So... Is that normal or is there something wrong? I've not contacted them yet, but if this isn't normal. I will Ofcourse I'll try to solve this on my own.
and before someone asks if this ftp I'm downloading from is not fast enough... I can tell you, it's. I downloaded one big file from it at school and at max speed was about 9MB/s
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Jan 4, 2008
I have read on this forums and google CSF seem to be the best firewall out there, so i installed it configure and run it. After the installation i found that i received a lot time out error on web service. Page take a lot longer to load. I think it's my configuration.
Can someone take a look at my configuration if possible please share your configuration. I really like to have CSF run without poor performance on web service.
TESTING = "0"
TESTING_INTERVAL = "5"
AUTO_UPDATES = "1"
ETH_DEVICE = "eth1"
ETH_DEVICE_SKIP = ""
TCP_IN = "20,21,22,25,53,80,110,143,443,465,953,993,995,2077,2078,2082,2083,2086,2087,2095,2096,8184"
TCP_OUT = "20,21,22,25,37,43,53,80,110,113,443,587,873,953,2087,2089,2703"
UDP_IN = "20,21,53,953"
UDP_OUT = "20,21,53,113,123,873,953,6277"
ICMP_IN = "1"
ICMP_OUT = "0"
SMTP_BLOCK = "1"
SMTP_ALLOWLOCAL = "0"
MONOLITHIC_KERNEL = "0"
DROP = "DROP"
DROP_LOGGING = "1"
DROP_IP_LOGGING = "1"
DROP_ONLYRES = "0"
DROP_NOLOG = "67,68,111,113,135:139,445,513,520"
PACKET_FILTER = "1"
DROP_PF_LOGGING = "0"
VERBOSE = "1"
SYSLOG = "0"
DYNDNS = "0"
RELAYHOSTS = "1"
DENY_IP_LIMIT = "100"
GLOBAL_ALLOW = ""
GLOBAL_DENY = ""
GLOBAL_IGNORE = ""
LF_GLOBAL = ""
LF_DAEMON = "1"
LF_TRIGGER = "0"
LF_TRIGGER_PERM = "1"
LF_SELECT = "1"
LF_SSHD = "3"
LF_SSHD_PERM = "1"
LF_FTPD = "3"
LF_FTPD_PERM = "1"
LF_SMTPAUTH = "3"
LF_SMTPAUTH_PERM = "1"
LF_POP3D = "5"
LF_POP3D_PERM = "1"
LF_IMAPD = "5"
LF_IMAPD_PERM = "1"
LF_HTACCESS = "5"
LF_HTACCESS_PERM = "300"
LF_MODSEC = "0"
LF_MODSEC_PERM = "1"
LF_CPANEL = "3"
LF_CPANEL_PERM = "3600"
LF_CSF = "1"
LF_SSH_EMAIL_ALERT = "1"
LF_SU_EMAIL_ALERT = "1"
LF_SCRIPT_ALERT = "1"
LF_SCRIPT_LIMIT = "100"
LF_SCRIPT_PERM = "0"
LF_DIRWATCH = "60"
LF_DIRWATCH_DISABLE = "1"
LF_DIRWATCH_FILE = "1"
LF_INTEGRITY = "3600"
LF_INTERVAL = "300"
LF_PARSE = "5"
LF_EMAIL_ALERT = "1"
LT_EMAIL_ALERT = "1"
LT_POP3D = "60"
LT_IMAPD = "0"
RT_RELAY_ALERT = "1"
RT_RELAY_LIMIT = "100"
RT_RELAY_BLOCK = "0"
RT_AUTHRELAY_ALERT = "1"
RT_AUTHRELAY_LIMIT = "100"
RT_AUTHRELAY_BLOCK = "0"
RT_POPRELAY_ALERT = "1"
RT_POPRELAY_LIMIT = "100"
RT_POPRELAY_BLOCK = "0"
RT_LOCALRELAY_ALERT = "1"
RT_LOCALRELAY_LIMIT = "100"
RT_LOCALRELAY_BLOCK = "0"
LF_DSHIELD = "86400"
LF_DSHIELD_URL = [url]
LF_SPAMHAUS = "86400"
LF_SPAMHAUS_URL = [url]
LF_BOGON = "86400"
LF_BOGON_URL = [url]
CT_LIMIT = "300"
CT_INTERVAL = "60"
CT_EMAIL_ALERT = "1"
CT_PERMANENT = "1"
CT_BLOCK_TIME = "1800"
CT_SKIP_TIME_WAIT = "0"
CT_STATES = ""
PT_LIMIT = "30"
PT_INTERVAL = "60"
PT_SKIP_HTTP = "0"
PT_USERPROC = "8"
PT_USERMEM = "100"
PT_USERTIME = "1800"
PT_USERKILL = "0"
PT_LOAD = "30"
PT_LOAD_AVG = "5"
PT_LOAD_LEVEL = "6"
PT_LOAD_SKIP = "3600"
PT_SMTP = "0"
IPTABLES = "/sbin/iptables"
MODPROBE = "/sbin/modprobe"
IFCONFIG = "/sbin/ifconfig"
SENDMAIL = "/usr/sbin/sendmail"
NETSTAT = "/bin/netstat"
PS = "/bin/ps"
FUSER = "/sbin/fuser"
VMSTAT = "/usr/bin/vmstat"
LS = "/bin/ls"
MD5SUM = "/usr/bin/md5sum"
TAR = "/bin/tar"
CHATTR = "/usr/bin/chattr"
HTACCESS_LOG = "/usr/local/apache/logs/error_log"
MODSEC_LOG = "/usr/local/apache/logs/error_log"
SSHD_LOG = "/var/log/secure"
SU_LOG = "/var/log/secure"
FTPD_LOG = "/var/log/messages"
SMTPAUTH_LOG = "/var/log/exim_mainlog"
SMTPRELAY_LOG = "/var/log/exim_mainlog"
POP3D_LOG = "/var/log/maillog"
IMAPD_LOG = "/var/log/maillog"
CPANEL_LOG = "/usr/local/cpanel/logs/login_log"
SCRIPT_LOG = "/var/log/exim_mainlog"
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Feb 7, 2007
I have had major problems with connecting to my shared hosting space from my home. Sometimes I can only view one page before it times out and other times I can not view any pages.
I have tried tracert, which seemed fine and there is no problem accessing the IP from any other location, only my house.
Has anyone got any ideas of what I could do? If I can not figure it out I am either going to have to get another ISP or move all my web sites.
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Jul 15, 2006
I don't have a problem with Bluehost, but after getting this email tonight I would have thought that it's not that hard to have enough fuel and a big enough generator to last more than five minutes after a power outage. It seems like pretty poor redundancy planning if a major host can't last more then five minutes with no power. Hospitals and other places don't have any problem doing it with similar or bigger power demands.
Dear Bluehost Customer,
This evening (July 14th) from about 5:25pm-6:55pm many of our servers
were offline causing significant downtime for many of our users. The
outage was due to a severe power outage in the north end of Orem, Utah
where our servers are located. We do have UPS backup as well as diesel
generators, but at about 5:30 they finally gave out. The power outage
was for much longer than that period of time, but the reserve power
was eventually consumed in its entirety. When it rains it pours.
For users on box65-box145 there have been periodic problems with the
Redhat linux kernel that we were using that was causing problems with
the filesystem that your data is stored on. This issue has been causing
periodic problems for users on those boxes. In the last few days we have
resolved that issue which also caused those boxes to require a reboot.
The downtime is extremely regretable. We apologize profusely for the
inconvenience to our customers and in turn to those who were trying to visit
your sites during the outage. With the fixes we have put in place in the
last few days coupled with other upgrades you should experience MUCH
better uptime in the future.
Thanks for you patience,
Matt Heaton / President Bluehost.com
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Feb 2, 2009
Why has Ipower turned into a such a poor hosting service? I have been with them for years and now they are leaving me little choice, but to find a new provider. For years they were able to provide me with a smooth service. Over the last year I have experienced tons of down time, long wait time for customer service, and recently downed email service for way toooo long.
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Jan 4, 2007
I've got some hardware based on SuperMicro PDSMi and trying to run CentOS 4.4 on it.
It all installs fine however Disk Performance is extremely poor:
hdparm -t /dev/hda
/dev/hda:
Timing buffered disk reads: 12 MB in 3.30 seconds = 3.64 MB/sec
hdparm shows the hard drive is running in funny mode:
/dev/hda:
multcount = 16 (on)
IO_support = 0 (default 16-bit)
unmaskirq = 0 (off)
using_dma = 0 (off)
keepsettings = 0 (off)
readonly = 0 (off)
readahead = 256 (on)
geometry = 20023/255/63, sectors = 164696555520, start = 0
And strange thing DMA can't be enabled:
hdparm -d1 /dev/hda
/dev/hda:
setting using_dma to 1 (on)
HDIO_SET_DMA failed: Operation not permitted
using_dma = 0 (off)
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Nov 24, 2006
I'll second what is said about Lunarpages. They are an absmal McHost whose priority is to lure in as many customers as possible without bothering about the quality of their service. I challenge anybody to ring their telephone support line and see if somebody picks it up. I have tried to call ten times in the last six months and never been able to get through once, despite hanging on for ages.
Just today my entire website was down because Lunarpages moved it to a new server (without asking me) and screwed up. The website, Azam.biz has over 17,000 references to it in Google and is critical to my business. I sat drowing in sweat for hours. I couldn't get hold of anybody at Lunarpages by telephone or live chat and the one support response I received ws addressing an unrelated issue.
Worse thing of the lot is Lunarpages censors criticism them on their forums more so than any webhost I have ever know. Every time I post a comment about downtime or not being able to get hold of anybody on the telephone, they delete the post saying it is "incorrect". I have never met a company with such a Stalinesque censorship policy.
I have feared posting anything negative about Lunarpages on other forums because I've been worried about them closing down my account. But, after having suffered so much stress because of them today, I don't care any more.
I am going to back up by entire site now, because I'm worried they will close down my account after reading this. They are not the type of company to take on board criticism and use it to improve their offerings; their obsession is to stifle any criticism.
I am now suffering pain in my heart for the first time in my life because of how badly Lunarpages have treated me today. Their arrogance shows no bounds - they are smug, full of hype and don't give a damn about ruining customers' businesses.
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Oct 7, 2009
I have seen number of web host with poor performance gain allot of sales.
number of ppl complaining on wht about such host.
I wonder how come customer go there, and how come they have such large sales, on other hand I saw some quality web host with fewer clients?
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Feb 2, 2009
I had 2 annual accounts with joeusa.com for my website hosting (2 websites). I was a 3-year customer, somewhat disatisfied with tech support service but without time to change hosting servers. My email quit receiving on one website/account about 2 weeks ago. Joe told me they had changed out a hosting server & that was likely the issue. I continued to have no email with Joe being evasive & nonhelpful. Upon logging into the control panel, I noted I was blocked out. I finally got him to agree to check on it, & he stated that the host spam blockers were not activated, & there was too much spam. I had made no changes, so the spam blockers had to be deactivated when they changed servers with no notification to me.
Joe shut down both of my accounts refusing me a prorated refund. I had paid one on Sept. 6 through PayPal for 1 year & the other on Nov. 6 through PayPal, also for a year. I was told by PayPal that they do not cover services, so FYI on PayPal, buyer beware. Joe gave me 24 hours to take my websites down. He also wiped out all of my email that was on the server that I had not been able to receive for the last 2 weeks & I lost all of it with no access to it.
I have email proof of what transpired & only want a prorated refund, what is fair, because I have not received near the full year service purchased for both accounts. He has refused, and I am considering filing fraud charges. My email documentation shows how a simple tech support issue turned into his cheating me out of my money when he cancelled both services & refused any prorated refund.
I have no idea why he has acted so vindictively, including wiping all non-spam email off the server that I was never able to receive, but, based on some of his comments, I believe that he either did not like our Judeo-Christian website or that he had been reading some of my personal email with political comments in the recent election. He was not even aware of my 2nd account until I made him aware that there were two, but he was aware of the ministry website/account, where the email issues were. The other account had no issues, but he cancelled both. Also, the Judeo-Christian ministry website had been hacked on his server by someone alleging to be Islamic about a year ago.
I am not making this report in vengeance. I am only trying to keep the same thing from happening to other consumers. This is a low-bid hosting company, and, once again the old adage, "You get what you pay for," is proven true.
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Apr 8, 2009
I thought I would try the new "cloud" VPS service that WestHost is using to handle all their VPS customers now.
First, if you have a billing issue, expect at least a two day response time. I have had two questions for the billing department. The first was handled in two days with great apologies from the responder on the length of time it took to get back to me. I sent a followup ticket to the same billing department -- that was two days ago and still no response. So obviously, the apology was not genuine or they wouldn't have let it happen again.
Just wanted to make sure everyone understands that:
1) VPS.net has no refund policy in place. No refunds. I asked for one only one day after signing up, and the response is no refunds period.
2) My other hosting experiences allowed me to keep the same base price I signed up for as long as I maintained the hosting account with them. Not VPS.net. Pricing will change at their whim. If you sign up in April, you will receive a huge increase in May. Yeah, they say they "may" have some coupons or something in the future, but hey -- how can you budget your hosting expenses if you don't know what they will be exactly?
I have had accounts with a lot of hosting companies in my many years in this industry, but none as uncustomer friendly as VPS.net -- and its such a shame since their shared hosting sister company -- WestHost -- is famous for their customer service and friendliness.
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May 7, 2008
This is a lesson for everyone, regardless of the type of hosting you're looking for, ALWAYS do your homework first!
I'm a bit embarrassed to admit it, but in March I signed up with a hosting company based solely on the claims on their website, and their wonderful presales responses to my questions. The company is M6.net.
It started off well enough, sales responded to my list of about 20 questions, and I received my reply during the weekend, which impressed me because I thought I was going to wait until the following Monday to hear back from them. I signed up for their Designer plan, which offers 200gb storage, and 1.2tb of bandwidth, with a max of 17 websites.
I signed up for the account and waited. No account setup confirmation email, nothing. So I submitted a support ticket, and it was resolved quickly. So I'm on my way now. I'm a .Net developer, so the first thing I notice is that .Net is disabled on my account. So I submit a support ticket, it was resolved within an hour.
So now I go about checking on all the other things that are supposed to be included with the account, one of which was smartermail. It was setup using hoarde. So I submit a support ticket. Along the way, there were 3 or 4 other things that I noticed that weren't setup right and needed to be corrected, so I submitted support tickets. This was all on day 1.
Unlike the first 2 issues, rather than hearing that it's resolved, for all my subsequent tickets I get a response telling me that my issue has been escalated to level3. I don't know what that means because there's no explanation included, but I figure it must mean that my tickets are important.
I don't hear anything back the first day, which is acceptable, because my requests obviously require more attention than my first tickets. So the next day (day 2), I submit another ticket inquiring about the status of all my outstanding tickets. I get a reply telling me that they are working on them.
All of day 2 passes with no resolution on what should be fairly simple fixes. Day 3 rolls around, and that's when I started getting annoyed. I submitted, you guessed it, a support ticket asking for a status, and I get the same reply, "they are working on them". At this point I'm getting really irritated so I decided to call them to see what was going on.
This was where I started to see the light. A man answered the phone, I could barely understand him because he had a heavy accent (which is no problem in and of itself) but there was also a lot of background noise that sounded like a tv. He answered and mumbled a company name that I could not understand, but it was not "M6", when I replied to him "Oh, I'm sorry, I was trying to reach M6 tech support", he stammered a bit and said something to the effect of "Oh, yes, right, this is M6, can I help you?". To which I replied "No, I really don't think you can", and I hung up.
I had a sinking feeling in my gut, because I realized at that point what a mistake I had made. It was then that I started researching them and found one blistering negative review after another. So on day 3 I submitted a ticket (my last one I might add) and requested that they cancel my account and issue my refund per their 30-day money back guarantee.
I've yet to see the refund.
The fact that you're reading this shows that you're already doing the right thing. Read reviews, weigh the good against the bad, especially watch for hosts who care enough to log on and rebut negative reviews, and ask lots of questions here on WHT.
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