I finally ditched Site5 at a host. So _anything_ should be better, right?
After only a week or so with ServInt I'm wondering if I made the wrong decision.
Now I thought a few hours resolution time with Site5 was frusterating, try waiting 6 hours, or 18 (my current ticket, still not resolved, with no reply after asking for an update several hours ago).
And having a tech answer the phone doesn't help much either if they don't have a clue how to troubleshoot.
First the tech insists that MX records need to be pointed to my host for OUTGOING smtp to work!
Then after sending him the necessary log files twice, he still insists I'm not giving him enough information to fix the problem and that MX records must be setup. When I call and ask if he read the log file snippets I had sent him, "no" was the answer! AAAAAARGH!
And then being told many times, that the problems been fixed. And then finding out it's not and that they never even TESTED IT before saying so!
Is it time to pack up and leave before I migrate all my customers there?
For people looking for a vps, I thought it's important to get a feel for their technical support team. So for the first time, I've had to use it. . .
My problem is that MySQL CPU utilization is around 25% at all times and it is lagging the box like crazy. All of my sites hosted only get around 200k uniques per month. <<snipped>> The lag seemed to start around the same time I added multiple cronjobs at various times and frequencies to grab RSS feed data and check to see if it should add a new entry into the DB.
I am not a linux guru, so I opened a ticket and asked for help and suggestions on what to do. . .
Response:
Quote:
I could try tweaking the mysql configuration so the service uses less resources, but this usually just helps with the memory use.
I was looking for him to either say yes the cronjobs are doing it or I have poorly coded queries. . something useful and related to CPU usage. But no.
So then I say sure, tweak. I ask if he agrees that the cronjobs are the problem and what options I have to remedy the situation.
Response:
I have tweaked the mysql configuration for you. Yes, most likely those cronjobs are causing the big CPU usage in mysql.
Basically he completely ignored my question on what other options I have or recommendations on what to do next. Needless to say I am furious. I ask for advice and get absolutely nothing useful in return. Not to mention his short answers make it seem like I'm lucky he even reads my entire question.
I have been working with Xen over the last week or so and I can't figure out why the performance is downgraded so much when booting into Xen. There are certain things that seem just as fast but other things just don't seem normal.
I have tried this on two different quad-core systems, one new generation (York) with CentOS5 and one old (Kent) with Debian Lenny but neither seem to produce good speeds.
For example, when I use the default kernels I can usually get about ~600 score out of unixbench-wht and things such as top and core systems show up as 0% cpu when running top.
When I boot into Xen kernel however, whether it been from Dom0 or the guest OS, top uses about 3% CPU and unixbench-wht produces scores under 250.
I have set vcpus to 4 and have even tried vcpu-pin 0 0, 1 1, 2 2, 3 3 but nothing seems to be changing anything. The disk speeds seem about the same (hdparm). I'm assuming it is something with the CPU,
I signed up for a VPS at UltraVPS using their promotional coupon and special offer posted on WHT.
First- it took them 7 hours to activate my account, after bugging them.
Second- it takes them nearly 7 hours to respond to a support ticket.
Third- I am unable to login into the VPS control panel nor the FTP using the login information they have provided. I am not a newbie in hosting, I have several different VPS accounts.
I met these guys through this website and they promised me exactly what I was looking for... a fast, responsive web host with PHP5, MySQL and 5GB - 10GB of storage. I was previously with HostDepartment and they obviously oversell... my site load times were counted in minutes. Anyways, things started great for the first two weeks... the site was always up and clients were amazed at the speed and performance of the site. I considered bringing over 7 other "business" websites because the performance was so great.
Then about 3 weeks ago... the site went offline. It's the internet, stuff happens...
DDoS attacks, DNS conflicts, Server Upgrades, someone trips on the power cord, whatever. I file a ticket and the site is back up in about an hour or two. So, i forget about it. Few days later, its down again... for a LONG period of time... multiple hours.
I file another ticket and I'm told they are in the process of mitigating a DDoS attack.
The outage then starts showing a pattern.. my site will be up late in the evening and early in the morning... but from 11amCST to about 11pmCST.. its unavailable. After another day, I contact them and they say they are still being assaulted by DDoS but they have put measures in place to correct it... that was at the end of May. My site has been down for 2 days straight.. since around 11am CST on June 1st. I came online briefly during the morning of June 2nd... but went back offline around 11am on the second and has never returned. The previously quick responses to my tickets have been non-existant now... I have yet to hear a response to my ticket from June 1st.. I did add a note to it once a day at 11am for the purpose of tracking that the site was still down. I understand that may move it to the end of the queue... but it has been updated once a day, so there was plenty of time between updates to see it.
I highly advise to avoid these guys... I wasn't going to write this until I could access to my site again for fear of losing my database info... but at this point, it seems like my sites are already lost.
I had read a lot of good things on these forums about ASmallOrange. So I finally decided to sign up with them for my friend's website which I manage & design.
Unfortunately my experience was anything but good. The issue was that I am based in India & I design my friend's website who is based in the US. Since my friend is a non tech savvy person he gave me his credit card number and asked me to manage everything from signing up for a new web host to designing the site.
Since ASmallOrange's billing department found that the address is registered based in USA but the IP address of the person signing up was not from USA, they marked the account as fraud.
I must say that I very well appreciate this system of fraud detection followed by them & am very much impressed by it. What I was not impressed with was the fact that they didn't bother to inform me about the same nor did they try to verify the authenticity of the account. Unaware of this, me & my friend kept waiting for more than 24 hours for my account to get activated. It was only when I raised a support ticket that they informed me that my account has been marked as fraud.
Subsequent to this I informed them about the circumstances under which this account was signed up & asked them to carry out whatever verifications they need to do with the end client or through the credit card company.
To my surprise again there was no reply from their end & this morning I find that my support thread was closed without reverting on the issue.
I guess its time for me to move on and host somewhere else. My own websites are hosted with Dotable and am very happy with them.
I have a VPS plan with them that includes 6 dedicated IP's. they have only issused me 2 so I have asked them to issues 2 more. I have sent about 10 emails to their billing department (which handles this) and no one has responded. The technical department is replying to me but only in regards to technical prblems.
I would like to start off by saying M8 has always maintained an excellent uptime, HOWEVER, support has been a nightmare to work with and responses take forever. What prompted me to send this was our sites have been down for over 3 hours so far and you cannot contact anyone by phone and when you email there is no response.
After realizing that a response was going to take a while we decided to try a few things on our own and It appears as though we have been blocked by their firewall or something because we can access the sites via a anonymous proxy. We are still waiting for this issue to be fixed.
Why were we blocked ? Read on
We asked them about a week ago to update our instance of Sugar CRM and we told them that shortly we will be moving another domain to them and when we do this we will want to move our version of sugar.
They did the upgrade (again, response time was horrible), when it was done we went to our URL and found that it had never been updated. I asked them about this and I found out that they moved it to a new service and that the url we were using would not work with all the scripts I had running.
I accepted that and said fine, no problem, we will get our new domain over there and everything will be good. The only problem I had with this is now we are forced to move this stuff right away because our request was not done the way it should have been. Please note, we paid them $100 to update our Sugar version which is no problem…
I started to get ready to move our data and could not connect via FTP, I entered a ticket and a LONG wait later I get the reply, to login to your control panel do this. Needless to say that is NOT what I needed. I needed to know how to login via ftp because all attempts would not work. Keep in mind, that we also upgraded our plan with them.
Anyway, it appears that because we tried to FTP in so many times we have been blocked, however, this would not have been the case if they had answered our support question in a reasonable amount of time… My one contact there when you send him emails comes back with
Hi. This is the qmail-send program at m8solutions.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out.
<REMOVED FOR PRIVACY> user is over quota
--- Enclosed are the original headers of the message.
Can anyone please help with hsphere and how to FTP because apparently they are not going to help and now my entire office is unable to do any work because we cannot access our stuff…
Please note, I am a very patient person, but when it takes days to get an answer to a simple question and we are spending more money with them I lose my patience. I do not like to bash any company because we all have our problems, but this is crazy…
We let them know that we were going to do a post on WHT and still no response back. I feel horrible about posting this and will update you once this has been resolved..
About a month ago I transferred a live site from a host to siteground as they supported all the functions I needed. I could have transferred the site myself, but to help convince to move to siteground promised me a free no downtime guaranteed transfer (which apparently is company policy) So I let them do it. There was downtime during the transfer but not a big deal I was ok with that But then a few days later my site went down big time. Someone called me to tell me it was down and I didn't have access to a computer so I called siteground. The operator (besides having trouble understanding english) wouldn't even report that my site was down to support!! Finally I get back to the computer and report it myself. Their 15 min or less turned out to be about 45 Then when I ask if I am going to be compensated for the extreme amount of downtime like the promise but I get turned down at every turn the excuse being technically it was downtime because it loaded a blank page STILL downtime in my book since it was siteground's fault I hadn't touched it. To add injury upon insult my site that ran perfectly smooth before has numerous problems. Every time I submitted a ticket they either tried to make it sound like it was my fault (again I hadn't touched it) or gave me the "normally this is a paid service but we made an exception for you" line as if I would need the service if they hadn't messed up the transfer. My overall experience with their service left me disgusted. Not to mention when I cancelled the "guaranteed money back" withholds nearly 4 months worth of the year I paid in advance. I have since transferred the SAME site MYSELF to atechosting and now have had it running for a few days there and had no downtime during transfer or a single problem since.
I will say performance wise they were fine even though their was some 169 on my server.
I have two netscreen 25 firewalls linked together via an ethernet cable.
If I connect the ethernet cable to switches I get around 90Mbps. However, if I connect the firewalls together I barely get more than 30Mbps (25Mbps average using iperf). All rules are set to talk to each other and the setup works, but I don't understand where the speed has gone.
The firewall ports and firewall performance per port is rated at 100Mbps and there is little traffic on the other network ports. I have both interfaces set to auto neg duplex as if set to 100 full I get even worse performance.
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I have been lurker for long time already but now decided to ask this question I have been wondering about past few months.
I rent an dedicated server from KeyWeb, with dedicated 100mbps link. The server itself isn't that good & fast, but it's just perfect for my gaming server (E4500, 2GB DDR-2 ram and 2 x 320GB sata 2 drives)
Now to the problem. Always when I download some big files with this server from ftp or html server, and if I only open one connection, speed is very poor... Like 1MB/s or so, but if I use some download manager or torrent client which opens more than just one connection, +10 or so... Then the speed is very good, sometimes it goes up to 15MB/s. The server is actually connected to 1gbps switch but I think the port is limited to 100mbps.
At speedtest (dot) net, I get results like 17mbps down and 8mbps down.
So... Is that normal or is there something wrong? I've not contacted them yet, but if this isn't normal. I will Ofcourse I'll try to solve this on my own.
and before someone asks if this ftp I'm downloading from is not fast enough... I can tell you, it's. I downloaded one big file from it at school and at max speed was about 9MB/s
I have read on this forums and google CSF seem to be the best firewall out there, so i installed it configure and run it. After the installation i found that i received a lot time out error on web service. Page take a lot longer to load. I think it's my configuration.
Can someone take a look at my configuration if possible please share your configuration. I really like to have CSF run without poor performance on web service.
I have had major problems with connecting to my shared hosting space from my home. Sometimes I can only view one page before it times out and other times I can not view any pages.
I have tried tracert, which seemed fine and there is no problem accessing the IP from any other location, only my house.
Has anyone got any ideas of what I could do? If I can not figure it out I am either going to have to get another ISP or move all my web sites.
I don't have a problem with Bluehost, but after getting this email tonight I would have thought that it's not that hard to have enough fuel and a big enough generator to last more than five minutes after a power outage. It seems like pretty poor redundancy planning if a major host can't last more then five minutes with no power. Hospitals and other places don't have any problem doing it with similar or bigger power demands.
Dear Bluehost Customer,
This evening (July 14th) from about 5:25pm-6:55pm many of our servers were offline causing significant downtime for many of our users. The outage was due to a severe power outage in the north end of Orem, Utah where our servers are located. We do have UPS backup as well as diesel generators, but at about 5:30 they finally gave out. The power outage was for much longer than that period of time, but the reserve power was eventually consumed in its entirety. When it rains it pours.
For users on box65-box145 there have been periodic problems with the Redhat linux kernel that we were using that was causing problems with the filesystem that your data is stored on. This issue has been causing periodic problems for users on those boxes. In the last few days we have resolved that issue which also caused those boxes to require a reboot.
The downtime is extremely regretable. We apologize profusely for the inconvenience to our customers and in turn to those who were trying to visit your sites during the outage. With the fixes we have put in place in the last few days coupled with other upgrades you should experience MUCH better uptime in the future.
Why has Ipower turned into a such a poor hosting service? I have been with them for years and now they are leaving me little choice, but to find a new provider. For years they were able to provide me with a smooth service. Over the last year I have experienced tons of down time, long wait time for customer service, and recently downed email service for way toooo long.
I'll second what is said about Lunarpages. They are an absmal McHost whose priority is to lure in as many customers as possible without bothering about the quality of their service. I challenge anybody to ring their telephone support line and see if somebody picks it up. I have tried to call ten times in the last six months and never been able to get through once, despite hanging on for ages.
Just today my entire website was down because Lunarpages moved it to a new server (without asking me) and screwed up. The website, Azam.biz has over 17,000 references to it in Google and is critical to my business. I sat drowing in sweat for hours. I couldn't get hold of anybody at Lunarpages by telephone or live chat and the one support response I received ws addressing an unrelated issue.
Worse thing of the lot is Lunarpages censors criticism them on their forums more so than any webhost I have ever know. Every time I post a comment about downtime or not being able to get hold of anybody on the telephone, they delete the post saying it is "incorrect". I have never met a company with such a Stalinesque censorship policy.
I have feared posting anything negative about Lunarpages on other forums because I've been worried about them closing down my account. But, after having suffered so much stress because of them today, I don't care any more.
I am going to back up by entire site now, because I'm worried they will close down my account after reading this. They are not the type of company to take on board criticism and use it to improve their offerings; their obsession is to stifle any criticism.
I am now suffering pain in my heart for the first time in my life because of how badly Lunarpages have treated me today. Their arrogance shows no bounds - they are smug, full of hype and don't give a damn about ruining customers' businesses.
I had 2 annual accounts with joeusa.com for my website hosting (2 websites). I was a 3-year customer, somewhat disatisfied with tech support service but without time to change hosting servers. My email quit receiving on one website/account about 2 weeks ago. Joe told me they had changed out a hosting server & that was likely the issue. I continued to have no email with Joe being evasive & nonhelpful. Upon logging into the control panel, I noted I was blocked out. I finally got him to agree to check on it, & he stated that the host spam blockers were not activated, & there was too much spam. I had made no changes, so the spam blockers had to be deactivated when they changed servers with no notification to me.
Joe shut down both of my accounts refusing me a prorated refund. I had paid one on Sept. 6 through PayPal for 1 year & the other on Nov. 6 through PayPal, also for a year. I was told by PayPal that they do not cover services, so FYI on PayPal, buyer beware. Joe gave me 24 hours to take my websites down. He also wiped out all of my email that was on the server that I had not been able to receive for the last 2 weeks & I lost all of it with no access to it.
I have email proof of what transpired & only want a prorated refund, what is fair, because I have not received near the full year service purchased for both accounts. He has refused, and I am considering filing fraud charges. My email documentation shows how a simple tech support issue turned into his cheating me out of my money when he cancelled both services & refused any prorated refund.
I have no idea why he has acted so vindictively, including wiping all non-spam email off the server that I was never able to receive, but, based on some of his comments, I believe that he either did not like our Judeo-Christian website or that he had been reading some of my personal email with political comments in the recent election. He was not even aware of my 2nd account until I made him aware that there were two, but he was aware of the ministry website/account, where the email issues were. The other account had no issues, but he cancelled both. Also, the Judeo-Christian ministry website had been hacked on his server by someone alleging to be Islamic about a year ago.
I am not making this report in vengeance. I am only trying to keep the same thing from happening to other consumers. This is a low-bid hosting company, and, once again the old adage, "You get what you pay for," is proven true.
I am/have been using Servint for about a year. The service has been good no downtime. Lunar pages has recently become a client of mine and I thought being a small business owner that the right thing to do would be to switch.
I'm no longer happy at WT and have (almost) decided to move to Servint. Does anyone know if Servint's sales is open 24/7? I sent them an email an hour ago, without a response or acknowledgement.
From what I've read here, Servint seems like a solid choice - but I'd be eager to hear from any current clients about the support/uptime etc and also if their forums are busy or not?
I have been with them around 3 years in the past and was very happy. But after i was enthusiast with Europe (ping time etc) and i made the mistake and moved in Europe. Since then i had many problems so i get back to them few days ago.
When i moved all my domains to them i had many issues with my scripts , mails etc because i manualy tranfered everything with unix commands.
Servint guys helped with everything to get working. I didnt lost any data and i am very happy with them.
They have awesome support team and very strong knowledge of their job.
They even helped me in a joomla script issue which they are not responsible Again, they are great and you cant go wrong with them.
both of the VPSs we have with them have been offline for more than 15 minutes now. As usual, their support has been incredibly fast and I have heard back from a NOC staffer that they are experiencing network issues, but want to see if I can find out how widespread this is.
If you have services with ServInt, are your machines currently unreachable?
I've been using Servint VPS hosting for the past few years and have been very happy with them. But unfortunately I have been experiencing problems for the last couple of months. My forums are regularly going down for a few minutes at a time and I have been submitting tickets to Servint.
Servint replied suggesting that my sites aren't going down. Yet I tried the sites on different PC's at different locations and they have been down. I started a thread on one forum and got confirmation from quite a few members that they experienced downtime. Servint have now accepted that there has been downtime.
I asked Servint for suggested solutions and they didn't provide any I specifically asked if I needed to upgrade the VPS package, they originally said an upgrade wasn't necessary but 4 days later said that I did need an upgrade.
I've upgraded twice in the last few weeks and as of today I am on a Super VPS @ $199 / mth - Servint have confirmed that they have upgraded me to this package But my sites have been down for about the last hour or two In my ticket today, Servint have said "the longest your sites were down was 5 minutes".
This is simply not true, and even if it was true, regular 5 minute downtime is not acceptable in my view.
I feel that no one at Servint is taking my issues seriously. They had repeatedly told me that there was no problem but now they admit that there is one and they don't seem willing or able to fix it - this has been going on for a couple of months.
I ask "what am I doing wrong", because I see such great reviews of Servint here on WHT and I don't understand why I'm not getting the same level of service.
I have very limited technical knowledge - should I be using another type of hosting that provides more in-depth tech support?
Is it possible that the problems I am experiencing are outside of Servint's control and that I am expecting too much from them?
I want to stay hosted with Servint, but I'm having great difficulties at present. Given the great reviews I see of Servint, I'm actually concerned that they will tell me that my business is not worth the trouble and that I should host my sites elsewhere. What should I do?
