CreativeVPS/CreativeRACK Dedicated Review
Apr 29, 2009
On approximately March 28th, 2009 I signed up with CreativeVPS for a dedicated server. The Specs were a Core2Quad Q9400 w/ 4GB DDR2 RAM, 250GB HD, 2000GB Harddrive.
I spoke with Joseph(r00ter) for over two hours and he was very helpful with every question I had regarding service and support. He even worked out a special deal for me that eased the wallet for the first month of service.
Pre-Sales I give an A++ it was excellent
Upon having my server setup, I made custom nameservers and then had to submit a ticket in order for rDNS to be setup. I submitted a ticket and it was taken care of within 30mins by a Tech named Todd Abrell who responded by confirming that they were pointing correctly.
I then submitted another ticket to have my site migrated from GeekStorage onto the new server again the ticket was answered and completed within 30mins. HOWEVER the tech Todd Abrel did not bother to put in the website in the browser to make sure everything was correct and my site would not load.
I issued another ticket at 3:01AM and did not recieve a response until 7:41AM the issue was completed at 8:00AM. My site was down for 5 Hours.
Once the site was finally up I proceeded to email the community members and had all AOL, GOOGLE, and YAHOO emails bounced back to me due to them not finding a reverseDNS which was supposed to have been setup previously. The owner Joe(r00ter) and I worked through this issue and he got the rDNS setup correctly, but Yahoo had blacklisted my IP's due to the original issue so now im having to create a privacy policy, and TOS among other things to show them that I am not a bulk email soliciter. Sure they may be smart things to have but they were originally unnecessary for my little community of drunken gamers.
This is all in the matter of two days. So im finally all worked out except Yahoo when I recieve a server message that my harddrive may possibly be failing soon. WOW! Great! Talk about putting a cherry on top. Issued a ticket at 7:44AM and did not recieve a response until 4:30PM. Almost 9 hours. During the business day.
The other day I went to pay my invoice and I notice that my 4GB server is actually a 2GB server. I ask Joseph about this and he tells me to run a command in Linux shell to make sure its not just a typo on the website. No it is infact only 2GB. Joseph responds that he will check into it, "when he has a chance"
24/7/365 Fully Managed Support: D I give a D because there was support, however if it was after midnight I was forced to wait until atleast 7:00am for a response, and on the quick responses neither of the issues were handled correctly. Another issue sent in during the day again waited 9 hours. So there was support but it was horrid.
So I contact Joseph today after paying my bill for the coming month and wanted to tell him that if unless these issues could be resolved this would be my last month with the company. I relayed him the above information and was basically told that im the only one having these kinds of support issues(Really?) the last 25 Tickets and some were overnight were answered in a timely manner. (of course they were)
And upon further talking he disappeared on the phone for 2 hours evidently with a Level 3 Admin about a new bandwidth contract.
I was offered a $20.00 credit for the time my server was without the other 2gb of ram. Nothing in the terms of my issues with support. Which I was not looking for monetary credit. I was looking for assurances that these things would not happen again. I got none.
I hear that CreativeVPS is a great VPS provider, and I cannot comment on that service. however my stay with them as a Dedicated Customer has been horrible. They claim to be 24/7/365 Fully Managed Support and it is anything but that.
I will say that my site(only thing on the server with less than 100 visitors a day) is blazing fast lol.
Just my .02 if you are going to go with CreativeVPS/CreativeRACK I suggest making sure you can do your own managing at all times.
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Apr 2, 2009
I would like share my experience with CreativeVPS/CreativeRACK, I've been around this forum for a while now but rarely post and I never shared my bad experiences but sometimes it is necessary to do so that others would know and maybe improve the service people get. Forgive me if I misspell and the bad grammar English is not my first language.
I currently have a a VPS with Servint which is Great
but lately I felt it wasn't enough and was thinking moving up to a small dedi and yesterday (March 31 2009) I found "[CreativeRACK] Closeouts! DUAL CORE / 2GB RAM / 250GB SATA - $59 (Managed!)" under "Dedicated Hosting Offers"
the offer looked good and Joseph r00ter been around the forum for a while now and has a nice posts counts so I decided to go for it so yesterday March 31 2009 I talked to Joseph on the messenger, he was nice and near midnight(thumbs up to Joseph for working late) I ordered the "last" Intel Pentium D 925 for $59.95+$20 cpanel, he emailed me the invoice I paid it right a way.
I woke up in the morning <--thats how I actually look in the mornings , and saw that Servint had upgraded all the packages, which changed things to me and I decided not to move to a dedi and stay some more with servint. so I opened a high priority ticket to cancel the order, before my morning coffee . the response I got was "Payments made to CreativeVPS are non-refundable as it says in our Terms of Service, which you were bound to when you placed the order..." later that day I messeged Joseph but he said the same thing and that they already bought the hardware *reminder* it was closeout clearance sale server* and that I'm obligated to their TOS that stated that there no refunds.
he quoted "Q: Do you have a moneyback guarantee?
A: Due to the amount of fraud orders we get, we do not offer a moneyback guarantee."
from the offer page.
the worst thing in my opinion is that when I stated that there is no visible link to the TOS on their "Legal Information" page which contained AUP and SLA which did not say anything about refunds Joseph just changed the page.
I can post the entire conversation if needed.
Unfortunately I had to open a dispute with Paypal, I hate doing it and before this incident I only charged-back only once (when RegisterFly charged my credit card and closed their business)
aside the legal part there is a right way to run a business and handle clients, this is not it. you need to be fair and honest. and not just profitable.
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Jan 3, 2009
Been with these guys for almost a month and a half now. I saw their black friday deal and it was too good not to take up on. It's been a pleasant experience. I put in tickets in the middle of the night and those guys must not sleep because they answer in less than 20 minutes.
Anyways, to the performance..
Overall, the power of their VPS's are pretty good. My sites havnt had any downtime from what I can recall and any CPU intensive applications run well. The network doesn't seem to bad- fairly low pings all around. One complaint is that the port speed (of at least the package I got) is pretty low. Seems that the max upload speed is capped around ~500kBytes/sec. Parallels tells me I'm using almost 200% of my bandwidth at that speed.
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Sep 7, 2008
Just wanted to review my host, CreativeVPS that I've had for the past month or so.
Specs
CPU: Intel(R) Xeon(R) CPU E5410 @ 2.33GHz
# CPUs: 8
Speed: 2333.489MHz
[url]
Review
Being new to the whole VPS scene they helped educate me on what I need, the process, and some of the basic administration of a VPS, such as SSH access, ect. I am very thankful because of that, it was helpful being a new guy to a VPS, up from Reseller and Shared hosting.
The account was setup within a day, would have been sooner although I screwed up on my Gmail account, so don't order a VPS at 1:00 AM Anyways, process was quick, payment was accepted, logins e-mailed, I was all setup.
Whenever I have had to submit a ticket to support the wait hasn't been long at all, same with IM support great too. Might add its fully managed, although I like to handle this stuff myself so the guidance they provided was great.
Pretty far I have had a positive experience with them, no major complaints. Although its been a month and a half its been a positive one, the only complaint is the high price tag, which is the reason I am forced to leave, because its out of my budget. I am sure they will improve there business more over the years, and look to see it grow.
If anybody is considering them I would recommend them, very helpful, IM support almost at anytime of the day, if your on the East Coast. Fast setup, maintain communication via tickets and IM, I haven't called in yet though.
Only downside...
Recently as of the end of August I get a daily e-mail from IDF (firewall) saying someone tried to login to SSH and they were banned. Within the last week or so I have had 1 DDoS attack they warded off by nulling the IP addresses of my box, and making it unavailable for quite some time. Electrical maintenance they said was preformed a few days ago, server was offline for the morning and late afternoon. Still random DDoS attempts and China trying to break into my SSH.
They said they were going to implement a hardware prevention thing, although no clue on the status of that.
I mean its not a big issue, not saying its going to happen elsewhere, nor should you completely rule them out because of this just want to post a fair review.
Conclusion
Personalized support
Fast Setup
Issues resolved quickly
Great hardware
Random SSH brute attempts
Attempted DDoS attack
Recent maintenance issues
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Dec 17, 2008
Let me first start off by saying I had been with my previous host for over a year and half and switching hosts was something I was reluctant to do.
I came across CreativeVPS.com and everything on the outside was all I needed to switch.
Their plans and pricing are very competitive and their specials are insane.
Once I saw they were running a special it was enough to get the switch started.
SLM RAM: 768 MB
RAID-10 Storage: 40 GB
Premium Bandwidth: 600 GB
IP Addresses: 2
Full Management
cPanel/WHM
All of this for 29.95/month. My previous host could not even touch this offer.
While everything was great on the outside, I hoped everything internally would be great as well, such as service, support and the overall network.
Once my account was set up, (which was fairly quick) I asked them to migrate my files over to my new server. This was done quickly and I could not have been more pleased.
This definitely eased my initial fears of switching hosting companies.
Since then I have sent numerous support tickets in the wee hours and during the day and have dealt with Zach and Todd. They are quick and efficient, that is about all I can say. I have never had a problem that they could not deal with in a timely manner. Most of my tickets have been replied to in under 5 minutes and on more than one occasion I have had a reply in 1 minute!
I have also dealt with one of the owners; Joseph Fasone. He is very knowledgeable and was a major reason for my switch to CreativeVPS.
To my knowledge I have not encountered any downtime and the speed of the server is very satisfying.
All in all I am completely satisfied with my experience thus far and look forward to building a sound business relationship with CreativeVPS for many years to come.
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Dec 9, 2007
Hey All! After my first venture with CreativeVPS, and posting about it after only 12 hours of use or so, I decided to signup with them to give them a 100% truthful review. (Not saying last time wasn’t )
Signup process this time was kinda slow, because they were adding another machine, and I was going to be provisioned on the new box *yay me* I think I got setup 24hours later, because the account provision didn’t go as planned, or something like that. I IM’d Joe and he gave me a BIG time apology!
After the IM, Joe got my account provisioned right away, and he kept right on apologizing (It’s understandable, things go wrong sometimes!) He got cPanel installed and the VPS secured upon provision.
Since creation, I haven’t had to submit a support ticket, the only one that I submitted to them was when I asked when my VPS would be setup. All responses were quick (we’re talkin under 5 minutes) and those tickets were towards the nighttime
If I ever need anything, I can ask Joe on AIM. He gives a personal view to the hosting industry IMHO. All responses are personalized, and aren’t just some dumb canned response. The servers are fast, I run 3 proxies and host a couple friend’s sites on the VPS (x1 Plan, the basic one, with no upgrades) and it handle’s it just fine.
Backing up the first review, I still give a thumb’s up to creativeVPS, and they still know their stuff! I’d recommend them to even the newest of people to a VPS, they’ll be there to help you along the way (I sure don’t know EVERYTHING, and everything’s a learning experience (another reason why I got a vps).
I would have to break thing’s down into the following groups:
Support: 10/10
Pricing: 10/10
Speed: 9/10 (Can sometime’s be a lil laggy, but quickly resolves *might be my internet, not sure*)
Setup: 7/10 (Because of the 24 hour setup time)
To the Mods: The main server domain is stylecp.net
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Oct 7, 2008
which company would be better. GeekLayer.net or CreativeVPS.com?
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Mar 12, 2009
2/23 ticket, no response. i emailed like 5 times now, i realize the payment wasn't made for 2 months but the service wasnt used because i complained about lag 2 months before, either way.. then i sent payment and then you never responded.
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Jul 1, 2008
my vps blocked countries I don't know why?
I have 2 vps on same server and I don't have Firewall on my vps?
When I checked the status for my vps:
[url]
216.245.213.133
and 216.245.213.151
you will find alot of country not working my vps:
Montreal, QC, Canada
Zagreb, Croatia
London, UK
Canyon Country, CA, US
Pomona, CA, US
Frankfurt, Germany
Houston, TX, US
Kiev, Ukraine
Http error:Http_client.Bad_message("Unknown reason (e.g. unexpected eof, timeout)")
not working from some countries?
When I talked to the Support for my vps the said:
Abdulla,
We cannot really control if some countries can load the VPS or not, it is indeed up. We can try a reboot though, give me just a moment.
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Aug 22, 2008
I am aware of the horror stories and pretty much 99% negative rating for 1&1 on this forum – where its related to lack of high level support I agree most other relating to billing I believe the majority is user error (aka incompetence).
With that disclaimer out of the way here is my review
Currently 6 dedicated servers with 1&1 for 1 year now
Downtime in 1 yr due to 1&1 network (less then 1 hr – 0 downtime in last 6 months+) – not sure there is an ISP on this entire board that could claim/match that
Support – have used on occasion and yes it is horrible and virtually non-existent. My theory has always been that in a critical/helpless situation support will cost me $99 which is the setup fee for a new server with them and I will use current backup to restore failed server. In this 1 yr and across 6 dedicated servers (all windows server 2003) I have had one such critical – machine down situation that appeared to be hardware/OS related. Well it was about 5AM in the morning and I panicked and thought OK here we go I am going to be paid back for all this time putting my trust in 1&1 (this occurred about 1 month ago). I thought OK let me at least give support a try (I had not spoken to them in months) – I checked and found out they had a new number so I though OK new number maybe there is a glimmer of hope. Called it spoke to Philippines, calmly explained the server down situation – they verified it and said it would be sent to data center and I would here back via email – not real comforting but I decided to at least breathe easy for an hour or so. Within 15 mins I noticed via my serial connection (an awesome 1&1 feature) that someone was on my server and attempting a rescue image restore, I was kind of stunned with the response time so just waited and monitored it.
Cut to the chase within 1 hour my server was back online no lost data OS running fine and I was informed via email all was restored, no explanation but hey this is 1&1 how much do you expect. I have since called on another non-critical issue and noticed I got right through to a semi-high level technician in USA so maybe just maybe things are turning the corner in this regard.
1&1 PROs after 1 yr experience
-Features/power available in 1&1 control panel – yes I know most hate it and its not the most intuitive but once you find your way around boy does it have some power not the least of which is the immediate hardware reboot option not only to a normal reboot but to a rescue image if needed. This has been a life saver for me countless times.
-Direct serial access to server at all times – once again extremely powerful and allows to you run fully interactive disc check, metadata defrags and more during boot sequence as you have serial access to machine via telnet right from power on sequence.
-Full ftp backup included that is on their lightning fast network
-Full server reimage capabilities
-Full featured firewall configurable from control panel- we’ve never had any ddos attacks others constantly get hit with.
-Full RAID configured dual drive on all machines
-Bullet proof fast network
1&1 CONs after 1 yr experience
-The aforementioned support experience is always a nerve racking experience but so far I’ve been fortunate.
-Lack of ability to upgrade the server components (not a biggie as you can move to a new server if you want to upgrade but would be nice)
That’s it a real review from a 1&1 dedicated server customer, suffice to say I am a competent server/network professional so know how to configure a server correctly so have not needed 1&1 in this regard. I merely need them to maintain the network and hardware integrity nothing more nothing less and that is what they have done for me to this point.
Frankly, I follow this forum almost daily and covet being a Hivelocity customer as in my assessment of the feedback on here they have outstanding customer support and certainly light years better and more professional then I have now but if I had of been a customer of them for last year I would have –
-Paid a lot more per server and still not got some of the features I have standard now (direct serial access, default raid, free ftp backup, immediate reboot and re-imaging power)
-Had considerably more downtime (Freaks me out that they do not operate fully all their data centers and are at the mercy of Sago Networks and their relentless power outages which will always be the case in Florida)
-Slept uneasy every night during the summer whenever a hurricane came within 1000 miles of Florida
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Aug 25, 2008
burst.net dedicated, review
Intel Celeron™
CPU: Celeron™ 2.4GHZ 400FSB
Memory: 512MB DDR RAM
Hard Drive: 60GB IDE or 36GB SCSI
Bandwidth: 2000GB/MONTH
IP Addresses: 5
Port: 10/100MBPS SWITCHED VLAN
Management: BASIC MANAGED
DDOS Protection: TOP LAYER NETWORKS™
FREE SETUP $49.95/MONTH
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Jul 6, 2007
I'll share my experience with ComfortHost.NET {dedicate box} with your Guys.
I have now been with them for good 2-3 months.
They have a great support. Quel is a great person.
I'm using a their lowest package for the time being, but I never had any problems with it, no crashes, no nothing, not a single downtime on the ComfortHost.NET side.
They have cheap dedicated servers with high bandwidth. Ive not had any problem with my server speed. It was just amazing.
I havent any problem with it. Even having a low-end server, it had worked on its best performance. Ive not had any security problems.
I am overall happy with them, their respond time is 30-120 minutes on the support tickets.
Conclusion
In conclusion, ComfortHost.NET is an excellent dedicated server provider. If you're looking for a cheap yet reliable server provider for web hosting, then look to [url]
I can recommend ComfortHost.NET to anyone who wants uptime on their server and network.
Well, this is my review.
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Mar 24, 2009
I had posted the review a week back but for some reason everything went bazook with WHT.
I lost all my posts but am making an attempt to write the review again of my exp with HG.
Well, I had been with these guys for close to 14 months. I never knew there was bright world beyond HG for dedicated server untill I came to WHT. I had taken a xeon 2.4 with 2 gb ram for $219 everything was fine untill the server started giving me problems off late. It was supposed to be a managed server but these guys had just no clue whatso ever on any kinda problem. The took like close to 12 hours just to figure out the problem which was an issue with fan.
Imagine they were putting the blame game on me till they figured out it was a problem with the hardware(fan). When I went to claim refund for meeting the SLA, they told me that it was my fault and the onus was on me to ensure the server is up and running. WTF? How do you expect me find and why do you think I took managed service if the onus was on me to make sure the server is up and running.
That wasn't the end of my horror story. I don't remember the number of times I had to suffer with restarting the Apache / Mysql and downtime and when I did goto them, they said my RAM usage is too much. Hmmm when I further digged out and I felt cheated when I found out that they gave me a cheap DDR-200 MHZ RAM which is way outdated technology. I was like WTF? All those problems were because of that Cheap DDR-200 MHZ RAM for which they were charging me a bomb.
Imagine they gave me a trash Hardware and charging me a bomb for that crap and they kept blaming me for it.
I scrapped my Xeon 2.8 to Q9550 for a bit more but it was worth it.
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Oct 22, 2009
I read a lot of bad reviews about that companys, but all of that reviews are of shared hosting and vps. I want see a review of someone who buy a dedicated server from they.
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Dec 1, 2008
Hostgator.com Dedicated Server Review
Can you review hostgator dedicated server...?
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Jun 30, 2008
I help a not-so-much-tech-savy friend running a busy wordpress website (50-70.000visitors each day) and a bit busy vbulletin forum (100 to 350 users online, 957 record), which is hosted at LiquidWeb since a month.
I got the server with a WHT special, is a AMD X2 5000+ , 4gb ram, dual sata raid1 hardware + third backup disk, cpanel fully managed.
I am not usually in the market for fully managed dedicated servers, because I am quite expert in running unix boxes, but as my free time begins to decrease I had no longer the time to help my friend every day, even for a simple httpd.conf vhost configuration change, so I thought to switch to a control panel fully managed server, so when I am not available he could write to support to have issues solved, without him waiting for me.
I decided to choose LiquidWeb for this project for several reason:
1) Sales person (M.Leven) replied to my pre-sales question very fast, and in a convincing way.
2) Network speed test was good
3) Price was very affordable. I used to pay 260$/mo for a dual core, 2gb ram, 2x160gb sata disks (raid software), unmanaged, no control panel, hosted in the UK.
For 1$ less than the previous price at LiquidWeb I got:
- Slightly slower cpu
+ Double Ram
+ Control Panel license
+ Hardware Raid and an addictional backup disk (3disk total)
+ Fully management.
And the network differences with europe DC are not so big like I thought before.
4) It's a big solid company, they own all their equipment. While this is not a factor by itself (look at some horrible big companies like godad and 1und1), it's a plus if you're already sure of the quality, compared to a smaller/personal company.
So, order process went smoothly, I have got my server in maybe 8 hours after a phone call which welcomed my friend to liquidweb (and verified the identity).
We have been happy to not need to provide a ID scan (as most previous hosters who lost my business did), because we are afraid of identity thefts and I won't ever send my IDs overseas. A phone call is enough (landline phone number is on the white pages anyway so it would easy to match with a name and more secure than requesting a easily-fakeable ID digital copy).
After I got the server I have begun setting everything up, and moving the data using rsync. I enjoyed the PIMS user area where you have a complete breakdown of your server load, bandwidth graphs, reverse ip control and else, with stats updated every minute.
The day after (once the rsync was done) I tried to setup the websites, and this is where I encountered my first (and unique at the moment) problem with LiquidWeb.
Their server "custom engineering" was not so good as I expekted.
Mysql was very slow to run, even at importing files, because was using default settings (very conservative on a 4gb ram server!) so I created a custom my.cnf file and everything went smoothly (I hope they're able to do this on request for customers, since they're a full managed provider).
After I switched DNS, I realized SuPHP/PHP-cgi was causing extremely high loads, from 7.00 to 15.00 ... So I compiled Apache 2.2.8 (now updated to 2.2.9) and PHP5.2.6 dso (mod_php) with my custom options, and cpanel built-in eaccelerator support, now my average load is 0.60-0.70
I understand that if you want a more secure php environment you need to bear a performance tradeoff, but this was too much (10-20x)!
I think that the only liquidweb fault is not stating clearly that if you choose their sever-secure package with su-php / php-cgi, and you run an intensive PHP application, then your performance would be severely degraded.
I hope this is not a way to upsell better hardware to customers, but I am confident it's not the case as most people won't buy a load balancer and a couple of addictional servers for sure, they will simply go away, so it's not in their best interest to provide slow servers.
I think they should provide a choice or at least a complete information if you want an hardened server:
1) Slightly hardened (apf+rkhunter+someotherstuff), but with mod_php and without those very restrictive mod_security rules: best for performances and compatibility.
2) Highly hardened, with php-cgi, strict mod_security, with a warning for the user of the possible performance problem if they run really busy php websites.
Anyway, once I optimized my apache and my websites, I had not any further problem, and my website is running smoothly. So that's the only negative thing i can warn any users about Liquidweb.
Support: Always very responsive, fast and competent answers. Unlike most provider claiming "fully managed" this is really proactive. Once I was upgrading apache and forgot to turn 80port monitoring off. They proactively contacted me in less than 5 minutes to ask what was going on, and to request my (changed) root password if I wanted them to check.
When I reboot my server or shutdown apache for a while I often see their ssh login from a .liquidweb.com box.
Network : Well, the surprising thing is I am really happy with the network. It's surprising because I live in southern europe and I am never happy with most USA locations (why not host in Europe? Because is too expensive indeed, dollar is so cheap nowadays). Liquidweb facility is amongst the fewer ones I have been happy with in several years (the other ones being Ashburn, VA; NAC, NJ and Fortress ITX, NJ), so I hope they keep a premium network this way. I push 3.5mbit/s on average, with 12-20mbit spikes.
So in the end I would raccomend LiquidWeb for the overall price/quality ratio, if you are in the market for a fully managed dedicated server with a control panel.
I hope our experience will keep being good as it is. If this will not happen you will be the first to know ;-) I have almost never been sweet with hosting providers in the past on this forum, but at the moment really I have nothing to complain about LW service, so let's hope it all keeps that way.
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Jun 17, 2008
I figured id share in my experiences as a host and a client. For the last several months we have had a dedicated server with apthost as well as a VPS, I must say even as a host myself they are very good on their word and what they say they will do. I am not one to post about any host they are in the top of my list as far as Customer Service, Performance, Price as well..
Now i have heard good an bad about them but you know what only my experience can tell me what is tru and what my experience tells me about them is they got there stuff together.
And just like they said FFmpeg came on the dedicated box all setup with cPanel and ready to go eve Red5 as well.
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Apr 16, 2008
we are planning to expand our business by purchasing 1 more server and i
have found that iweb.com is providing some very good deal in dedicated server
but i tried to find some review about them,unfortunately i didn't got any.so finnaly i
thought to post a thread here....
so guys come on tell me howz iweb.com are they reliable? good in support?
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Jun 7, 2008
Today Im Going To Write My Review About Iweb
So Here We Go....
Network - 10/10
According To My Experience iweb provide a great and top notch services , their
Network rocks , Its almost over a Month With them, and i never had a single second downtime with them , my sites runs like butter on their servers.
Sales - 10/10
iweb sales is also very Good i really get prompt answers of my queries,never had any issue with my account manager , he always reply me with in 30 Min of my email , also their sales person are very friendly and helpful and always ready to figure out any solution
Reliability - 10/10what should i say now.... iweb rocks , like 2 months back i was searching for a host which can provide me best solutions , so that i can sleep with peace in my mind,and i was always unable to find that.but atlast i found all those features in iweb.and now i must say , i have peace in my mind,i sleep properly in Nights.iweb gave everything what i was searchings from long time
Support - 9/10
iweb really had a very good support i always get my request/tickets solved very quickly, i never got any negative answer from iweb.they are prompt in replies , but the reason why i gave 9 marks here out of 10 is because, they lack in live chat , live chat normally leaves in between.and that is what i don't like,its really annoying that we wait for 20,30 min and then they leave us without any notification.rest ticketing system is really good
Staff - 10000000000/10 ( yes they deserve This )
The is the best thing in i web Is , Their staff is soo friendly.means u will never feel that you are doing business with them,they deal like they are our very old friends,this is the best thing in iweb. i can assure you if once you joined iweb then you cant even think to change iweb...even not in your dreams
As they are rocking in every field
Suggestions
Some Of My Suggestion for iweb
1) please Try To start allowing proxy to
2) Please Try to improve Live chat system
MyConclusion
So All and all i can say that iweb is a great and reliable company it gave me a great platform to stay online in my business.and i can proudly say that Yes Im A iweb customer i really suggest everyone to try once iweb in your life, i can assure you that you will never regret
At The same time i would like to thanks Mr Martin Leclair He is the man with golden heart , he always help me , when ever i email him he replies me in under 10 min with best possible solution.when ever i ask him for any discount he never refuse , he is always ready to help everyone.i would really like to say
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Apr 26, 2008
I thought I would write a quick review of Corenetworks.net!
I've had a server at Core networks for about a year now, and have worked with support as well as billing.
Support
Lets start off with the most important thing, support. I am not one to need hand-holding from support, but every once and a while I need things like IP-KVM access, hardware upgrades, hardware replacements, etc. I've put in four requests for IP-KVM access via their ticketing system since I started hosting there, and each request was fulfilled within 30 minutes. I have to admit that 30 minutes is impressive for a dedicated hosting company. It must be remembered that they are unmanaged hosting, and managed hosting services cost extra. I find this scenario fits most technical people well because more resources are put into *real* requests such as hardware, kvm, etc instead of resources being used for hand-holding (i lost my root password, my apache process is not starting, etc)
Hardware
The price compared to the hardware you get is exceptional. A lot of hosting company's out there will push overused hardware on you. (some larger companies reuse hard drives over and over, check the smart drive lifetime with smartctl) The hard drive I was provided had a usage time of 3 months. That is VERY good compared to the average active drive life time at other hosting providers of 2-4 years. The hardware has been reliable and fault free (i have 2 machines now with no problems)
Uptime
This is the greatest part, every other budge dedicated hosting provider i've been with has had horrible power (sometimes reboots every few days, and the occasional downtime of a few hours) I have not had a single power outage or reboot since I first started at core networks! One of my severs has an uptime of 355 Days.
Network
The network is not blazing fast... with the package I got. I decided on the metered 3Mb connection (no extra cost) There is also an unmetered connection with a bandwidth limit, if anyone can chime in on this it would be great . I do know that I have always had a 3Mb full pipe on this plan (up and down) which is more then enough for my hosting purposes.
Features
Core networks has all of the features of the big-boys: Remote power management, bandwidth mrtg graphs, network status page, Free IP-KVM, etc.
Cost
The company does utilize it's cheaper servers as a bargaining tool for sales. It seems they unleash their $24/mo servers for a week or two to drive sales and then mark them as sold out. Currently I have the $49/mo servers (with a bit extra oomph) and I am ecstatic with the price. If you can catch the $24/mo servers, get them when you see'em!
Overall
Overall I would recommend corenetworks.net to anyone who is seeking a quality server for personal use or small business use. I am not sure how the service would meet enterprise level businesses, but they do have more expensive plans and I see no reason those would suck.
"Offical, im a reviewr score": 9 out of 10'
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Sep 23, 2009
just want to say this forum kicks some serious arse. It helped me out tremendously with a potential scam that I almost got myself caught in this morning. Secondly, since I am on here posting this morning I might as well post up a one year review of Singlehop.com and the dedicated server I am using.
My websites hosted on rig: www.svtsnake.com, www.nsgcenter.com, www.nextlevelhardware.com
My host: SingleHop
My sales rep: Miguel Villegas
My hosting package: Dedicated Server E8400, 2GB ram, 250GB HDD (non raid), Plesk CP with 5 domain license.
My monthly pricing: 189.00 even per month
At the beginning of my term about a year ago I was achieving 2.1 to 3.0 MB/s throughput down and close to 500 KB/s up which is excellent and really incredible for working on SSH Secure Shell for me with uploading and downloading DB files, etc. At this current point in time I have noticed a minor decrease in speed to around 1.5 MB/s download speeds and at nighttime hours around 700K, which is more than ample and still excellent IMO as you will see in this picture: http://nsgcenter.com/dlspeed.jpg
I am very happy with overall throughput of the server at almost all hours. You can check out overall network response time and server DB response by playing around with the vbulletin database I run at svtsnake.com. There is always a huge amount of concurrent users and never any slowdown.
Something else incredible for me with Singlehop so far is network downtime. I can honestly say, since my latest term with them. I was also a customer a few years ago and had a few issues with server downtime that I ceased being a customer with them because of it. However, I was refunded an compensated in a timely matter and everything was taken care of immediately.
However, it seems that as of recently they have improved there infrastructure tremendously because I have NOT been down for 1 second in over 7 months. Even when they schedule downtine, my server has never noticed it. My uptime has been 100% for every single day that I have owned this server on Singlehop.com.
There is one issue that I can say I am very unhappy with, and it is an issue where all partys can be blamed even including myself. I am well aware that there policy states after 3 days of non payment they can shut down server connection. So, I was a customer for seven months when a new single hop account executive named Miguel Villegas joined the team and was my representative. I had changed my cell phone and never updated the file, and at the same time I own multiple businesses and frequently close and open different credit/debit/rewards cards to be used for processing payment. Note that I have never missed a payment with them up until this point. The payment was do on like the 18th of the month or something, and I received the invoice thinking that my credit card on file was automatically going to pay my bill like it always does. But it just so happens that the credit card I had on file with singlehop was stolen at a nightclub in NYC called MansionNYC, and I was pick pocketed. I lost all of my credit cards that night and called up to report all of them stolen. So, obviously I was issued new credit card and I was waiting for them to issue me new cards in the mail and new numbers, which took about 3 to 5 days with most companys. So, here I am 3 days late for payment and I wake up one morning and ALL of my websites are completely shut down. No notification, no warning, just closed and I got an email from Miguel Villegas my account representative explaing that my server was turned off until I remit payment.
I called up Singlehop and I was furiated, yelled almost at the top of my lungs that they simply just shut off a server, after 3 days of payment. Especially in a situation like this and they never even called me up to let me know they were doing this because my cell phone was different on file - which was mis-communication on my part. At this point in time I called up my bank HSBC and got an emergency debit card number to make the payment to Miguel through email and my server was re-activated.
But, 3 days after invoice is due to just cancel someones server or suspend it is definitely not good business policy. I have been a customers for almost a year and the whole incident was a fluke, they didnt have to suspend the server. In my business, we give a customer at least 30 days to pay a bill. But thats not the point, I know there policy states you have 3 days to remit payment or policy account suspension. But I think that is a horrendous policy, especially for emergency situations like I was in. What happens if the owner of a business is dying of an anyeurism in the hospital and is 3 days late with his web payment for his website, does singlehop simply suspend his 16 million hit per month vbulletin forum just because of lack of communication and payment?
I am still a longstanding customer with Singlehop but felt I needed to share that story with everyone. So, yes I am very happy with quality of service, speed of service, tech support, packages offered. But, I am very upset about there payment policy regarding 3 days of lack of payment that just aint right. I really like the attitude and business practices of the execs at the company and they are going to hate me for the negative feedback of my one bad incident with them, but overall Singlehop has my business and will have my business UNTIL either the server is offline every other week, or my DB crashes due to SInglehop issues. LOL Neither I think will be happening anytime soon.
Thanks for reading everyone. If anything, I hope Singlehop reads this and considers modifying there policy regarding server suspension and lack of payment maybe to something more like 10 to 15 days. Not 3 days.
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Oct 23, 2009
http://1and1.com
I've had a couple dedicated servers with 1and1 for a while now(about 6mos). I have to say that my overall experience was pretty good. At the time the prices where pretty good, and are very comparable to most hosts. I received the speeds promised, the server was setup very quickly.
The only negative I had with the server was the kernel. I attempted to install vmware on they system however they did not have the headers needed by GCC to compile vmware. It was an annoyance, but I just opted to update the kernel since there where a few releases since their custom built kernel was made. Once I was running the new kernel the vmware process went smoothly, and everything worked perfectly.
As for 1and1's support team, I have to say their standard support I would not rate a 10/10, however their dedicated server support team, and one particular rep I've come to know in their sales / abuse department (more on the abuse dpt. later) are very knowledgeable. And always addressed any issues or questions promptly. Which honestly no issues besides vmware stand out in my mind, which was just a minor inconvenience, which you would find on most hosts. Since its an un-managed root server your responsible for keeping the system up to date, and run the latest kernels anyway right?
Ok, so I mentioned I came to know a rep out of the abuse department of sales. Now this isn't particularly related to my dedicated servers but I did have one of their hosting packages. Well I never kept tabs on the site and the scripts had a couple vulnerabilities, php5 wasn't enforced.
Anyway to make a long story short, the site was hacked and fake bank sites and other scripts where loaded onto the server. Which is where The abuse department came into play. Now I know (getting off topic, but it may be the same with a dedicated server) hosting companies don't want to run sites like these, and I thought that the way these companies usualy handle these types of situations are to send a take-down notice to their client, as its possible they may not even know its there. But 1and1 opted to completely disable all access to the server, http, ftp, ssh, everything. So at first I didn't know what happend. I call up tech support that night(prob around midnight -- 24/7 tech support is always great), they let me know the account was dissabled do to an abused related complaint. They told me I would have to wait until morning when their sales department opens(as abuse is located in sales).
So I call up the number they gave me the next morning. And meet Bob (I'm calling him bob because his name escapes me at the moment). He was very pleasant and understanding that I needed my site up as soon as possible. He looked at my account he saw I had been with them for about a year and a half, and said he didn't think I had posted any of the content anyway(he disabled it himself imagine that haha). He emailed me links to all the files in question, informed me that php5 was not forced and recomed I fix it. Since that was the only reason we had this isue in the first place. He was also able to tell me what files the hacker used to exploit and gain access to the server, as well as searched the the user directory for any backdoor scripts. Which he did find some and sent me the locations in the email.
So, finally we got of the phone he re-enabled the server. I went through the email went through everything, I just opted to delete everything as i felt the whole system was compromised anyway, and re-upload the site. I forced php5 for all php scripts and never heard anything about it again... and the site still runs today!
Their normal tech support isn't all the great, at least not when it comes to apache. I inquired about mod_rewrite not working and the first rep i spoke to didn't know what i was talking about, I explained in more detail, she put me on hold for about 10-20mins and researched it. Said she found details about my issue and shot me an email. I checked the email, it contained how to moddify headers using MS ASP which has nothing to even do with my "LINUX" shared hosting plan.
I called in a second time frustrated, remember I usually talk to guys from their dedicated server support. When I spoke with the second rep. The first thing I asked Him was if he was familiar with "Apache Mod_Rewrite" (exact words) are you familiar with this, and if not can you please give me to someone that is. He assured me he knew what I was talking about, I explained the situation, and what the other rep sent me was completely off topic. He apologized and assured me he knows exactly what I'm talking about.
He sent me an email with another link to their FAQ yet again. However this time is was on creating 403 redirects in apache. Well I do admit at least they got closer this time right? I laughed and walked out of the room. Took a shower and relaxed. Finally, I decided I'd take one last look at .htaccess configs before trying another call. I played around with different setting and... eureka! I found the solution; for some reason mod rewrite on 1and1's shared hosting servers doesn't support sub-directories; that is you need to access the files in your root directory to successfully process a rewrite.
So whats the moral of the story? Call Dedicated Server Support! lol
So anyway since this is a dedicated server review. So for my Dedicated server experience I would rate it a "9 out of 10".
For my overall experience with 1and1, I would rate it an "8 out of 10". Not the best I ever had, but I would do business with them. There are other minor issues I've had with their shared hosting, but I don't feel like getting into them.
Anyway hope that helps sombody, I kno it was a long post... so for the people that read it all congrats, because I lost concentration over about 80% of that post lol
Little humor there.. anyway thanks for read'n the post... just my little contribution to WHT.
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Mar 26, 2009
Some information about my forum:
I run a VBulletin forum with - 575,614 post, 14,369 members and 2.9 million page views per month. On average there are 300 - 400 people on the site.
The server right now is a Linux CentOS VPS with 1.1 gigs of memory. The hosting provider keeps telling me that I need a dedicated server.
Question # 1 - In your opinion - do you think its time for a dedicated server?
The server I am looking at has these stats:
E8300
2 GB RAM
250GB HD
cPanel
Management
The price I was given is pretty good. So the offer is going to be hard to pass up.
Question # 2 - Has anyone here used Future Hosting for their dedicated server solution?
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Sep 8, 2008
I have an account that is going from a shared hosting account to a dedicated with theplanet and I want to transfer it. Concerns I have is that the site is using an SSL. What things do I need to watch out for when transferring. Since I don't have root access I will have to do this transfer with the account function, correct?
This site has a database and SSL, so I thought it would hopefully be easier to use the cpanel account migration tool
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Sep 3, 2007
What is the difference between Dedicated Virtual vs Regular Dedicated Server?
Also what are the pros and cons of going with Virtual?
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May 12, 2009
Is Godaddy cool for the casino review/sports betting review site?i searched a lot and submit Godaddy a ticket,still dont dig out.
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Dec 15, 2008
MonkeyWrench Hosting review - Three year review
I've been hosting my personal sites with MonkeyWrench Hosting for around three years now (coming up in January I believe), and I figured I'd share my experiences with them!
I've gone through a few hosts in my time, and some of them have been pretty rough. After using paid hosts, a niche free host started up that I stayed with for around a year before they eventually closed down.
I switched to MonkeyWrench Hosting at that point as a place to host my sites and store my files, and I have to say that I've been impressed throughout the time I've been with them.
Uptime/speed:
Fantastic! The sites have been perfectly reliable and speedy whenever I've gone to access them, and I haven't had any complaints from users. I did come across MySQL going down on one of the servers (I have two accounts for different purposes that are on seperate servers) in the past, but it was resolved quickly before I even needed to get help.
Support:
I've used the support a few times, but not for anything critical since there's not been the need. However, everything that I have asked was answered promptly in a professional manner.
Pricing:
Again, no complaints here. The pricing is pretty cheap, especially for the quality of service receieved. They aren't the cheapest on the Internet by any means, but you generally get what you pay for. I'm aware of what my realistic space/bandwidth needs are anyway, and I'd rather pick a host that clearly advertises what you'll receive over an 'unlimited' host.
All in all, MWH have been a fantastic choice and I couldn't have hoped for anything better.
So, thumbs up to Jonathan, and keep up the good work!
I'll report my domains for the moderators to check them out. =)
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Apr 1, 2008
to move from shared windows hosting to Dedicated windows hosting. This will be our first dedicated server and experience with dealing it too.
Someone suggested me Rackspace. But they were charging premium rates 440 USD for entry level windows server.
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Apr 26, 2009
I've been very happy with Virpus since I joined. There was 1 issue that has plagued me since the beginning and that was that I was not receiving e-mails on my ISP e-mail, my main e-mail. Not to big of an issue except that I didn't get any news updates or know when my tickets were replied to, or even when I was past due on my bill. 3 tickets later and their solution was for me to use another e-mail address, which was kind of a pain for me since each of my e-mail addresses has a specific reason which only specific e-mail get sent there for organizational reasons.
First off I have to say the VPS I was using was top notch. It easily outperformed my LiquidWeb VPSs and quickly became my primary VPS instead of my backup like was intended. I took advantage of one of their specials a while back which was a 512MB RAM cPanel VPS for $19.50/month which is a steal since the cPanel license alone is $15/month!
So now to why this is probably my final review of this company. Communication is lacking greatly. It was good at first, but now it's non-existant.
Over the weekend all my sites went down and I had no idea why... because I never got the e-mail saying they were moving data centers (if it weren't for a small thread on WHT I would never have known). I also did not receive any updates on extending their ETA so yet again I had nothing to tell my clients. The only good thing was that I run a free hosting company (Host2x.com for reference) and I offer no uptime guarantee since it's a non-paid service.
Ok, so the sites are back online and everything is working nicely... well I recently hit the 70% mark on my disk space usage so time to start looking for an upgrade. I created a ticket on April 23rd asking if they would allow me to upgrade my plan to their biggest VPS plan and to my surprise I never got a reply. I would think that a billing ticket asking to upgrade to a plan that costs more without the transfer of the discount I'm receiving would be a welcome ticket for them to reply to, but I was incorrect in thinking this. So I ended up purchasing a dedicated server last night because I cannot wait to see if they will assist me with upgrading my account or not.
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Sep 27, 2009
What seemed to be a good company quickly turned to nightmares. I purchased a couple domains. All went well. Then paypal emailed me saying they are high risk and wanted me to confirm I made the payment and service was given. So until I did the payment was held. They blame the held on me and threatened me to release it or they will cancel my account.
So they finally gave them the money and all was well. Well I did a stupid thing and decided to get a VPS from them, they have good deals so I thought, whats the worse that can happen. Well shortly after, I get a email saying because your payments are unreliable, we are waiting a week to setup your vps which is complete udder crap.
So I just said screw it and said give me a refund then and about 2 hours ago I try logging into my client center and my account is gone.
I am hoping one of them see this so we can get this worked out. In the mean time I opened disputes on all of the payments.
I will keep you all updated.
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Apr 17, 2009
I just want to take the time and review Hivelocity. Boy oh boy, where to start. I am just so pleased with the customer support they offer and I don't even own a single product with them.
I currently own a server with another comapny and I am always looking at other options for cheaper prices, better services and etc.
I found Hivelocity through WHT and I took the time to start up a live chat which was answered quickly from Kevin. Kevin was very nice and welcoming. I was asking about discounts they could provide and etc. Kevin showed me their reseller program which seemed to be something I may be interested in. After a 15-20 minute chat with Kevin, he offered to add me on MSN if I ever wanted to chat which I thought was pretty nice.
After I got off live chat with Kevin, I decided to keep researching Hivelocity. I immediately signed up on Twitter (I never had a Twitter Account). I saw they had some awesome deals. They were offering an awesome deal today it looks like this:
"The next person to go to our site, open a live chat and say "I just got your TWEET" gets a Core2Duo 3.0Ghz e8400 for $5 the first month."
By time I even got onto Twitter, I noticed that this was already taken. I kept browsing their Twitter and hey what do you know, another great deal it followed like this:
"The 1st $5 Core2Duo sold in about 20 seconds so lets do it again. The next person to open a live chat saying "Give me a $5 Server" gets it."
I decided I was going to be late as the last one sold in 20 seconds. Well, it turned out it did get sold but, I got into a Live Chat with David from Hivelocity.
David informed me that the server was sold and I was a bit too late. What do you know, more great discounts! He offered me the same server for $5 on the first month. I decided not to take advantage of the offer as I wouldn't be able to put much use to the offer. I will be moving to Hivelocity within the next 1-3 months.
Overall I am very pleased with the great offers they provide and the support is just amazing!
Based on the sales support and the deals they provide, I did a bit of a rating on Hivelocity.
Sales Support:5/5
Deals:5/5
Overall:5/5
Also, if you decide your interested in Hivelocity's awesome offers, I would follow them on Twitter! They are constantly updating their Twitter and offering great deals. Their Twitter deals are 100% and it's pretty awesome a company like Hivelocity offers products and support so great!
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