Hostgator Reseller Vs MediaTemple Dedicated-virtual

Mar 28, 2009

I have several small websites that I currently host with HostGator without any issues (although I wish customer service was better).

The websites are very small and currently don't require any significant disk space or bandwidth requirements (we currently have less than 10.000 visitors every month).

The problem I currently have is that these websites were all set up in different accounts which are a pain to manage and probably more expensive than required.

We plan to grow both in number of websites and bandwidth capacity requirements in the near future.

I have come to two options: Stay with Hostgator and get a reseller account( http://www.hostgator.com/resellers<dot>shtml ), or switch to MediaTemple and get a dedicated-virtual account ( http://www.mediatemple<dot>net/webhosting/dv/ ) (I have heard good things about MediaTemple).

Can you guys suggest which option would be better? Or a different one? Below are the characteristics I'm looking at.

Price - As long as it’s within market standards according to service I don't mind paying more for a better service. It is important that payment is easy from outside the US. Customer service - fast, effective, available 24x7. Ease of use / reseller - Easy to maintain several independent websites in a single plan. A plus if they have a good reseller setup.

Long term company stability and management - I wouldn’t like the company to disappear or be inconsistent in its business practices. I would like to avoid making changes in hosting provider.
Scalability - We shoot to grow and develop additional businesses that require more capacity. Don't want to change later of host provider when this happens.

Security - Known reliability of external attacks and good backup model Known reliability running the latest version of Drupal and Expression Engine.

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MediaTemple Dedicated-Virtual (VPS), Reviews

Mar 17, 2009

I am still in the process of narrowing down and picking a VPS provider for a couple of my higher traffic/resource sites.

As hard as I search, I can't seem to find an honest (aka non-sponsored, non-affiliate) review of MediaTemple's offering. They call it DV instead of VPS, my guess is just to be different.

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I run a development/consulting business that hosts several sites that are all over the map traffic wise (anywhere from 30 visitors a day to thousands).

I have been getting by with MediaTemple's Grid-Service and have been overall pleased with them, but it's clear it's time to upgrade to a more dedicated solution. Specific pain points include:
MySQL memory limits reached with exporting thousands or records through a web app
Inability to install the latest bug-tracking apps like Trac because of old versions of Python or MySQL
Inability to have SSL on multiple sites under one account.

Even with multiple sites, we have not touched any limits traffic or storage wise, just with memory using MySQL. A key selling point for using the Grid was its theoretical ability to scale for traffic spikes, and we have not had problems because of high traffic.

Key requirements we're placing a premium on in a managed-dedicated solution:
Ability to have up-to-date versions of PHP, Python, or MySQL or be able to install them ourselves, but not necessarily to be on our own in terms of having to do all updates ourselves.
I don't want to be restarting Apache every 15 minutes, or every day, or ever, really . My only trepidation with going with a dedicated solution is the sense that we'd be on our own more when it comes to traffic spikes or an app not behaving quite as it should. Is this an unwarranted fear?
More flexibility for our memory issues.
Backup included.

Having been a long-time MediaTemple customer, I've looked at their Dedicated Virtual server, but am somewhat concerned at the lack of backup support. We are also looking at 1and1 closely.

Does anyone have comparative perspective on MT and 1and1, or any other large host we should be looking at?

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Here is my plan; I plan on hosting multiple domains (business and personal) and atleast one e commerce website to start and it will eventually grow into about 5 down the road (this is going to be a drawn out process and I want to do it right).

The problem I have is I realize in order to get a true ecommerce website up in running I will need a dedicated IP address and SSL certificate for each site. If I purchase the Business plan it only comes with one dedicated IP and one SSL cert; Hostgator also told me that I'm unable to add an additional dedicated IP address or SSL cert to the business plan so I would have to purchase an additional Business Plan (12.95) per each site. It sounds like I could still host private and not SSL required sites on the business plan and as much domains as I want.

If I go the reseller path then the cost per month will be twice as much as the Business Plan and there is no dedicated IP address included. I will also have to purchase dedicated IP addresses at 2.00 a month and SSL certs as well so that method could get expensive.

I'm also not sure if the baby plan would suffice as well, but apparently not because there is a limit of 1 dedicated IP per plan

What would you guys recommend I do; I want a plan that will allow me to grow with them.

Just curious on what your guys thoughts were..

Also I read a previous post in this forum that someone said their SSL cert prompted the end-user to install the certificate; Being in Ecommerce this is obviously unacceptable to me.

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Nov 2, 2009

I recently moved my sites to HostGator's basic server and their service totally shocked me.

It's crazy. I've been around for some time and have used MANY dedicated servers and collocation service providers.

The level of service I was getting from HostGator caught me off guard, in a very good way.

First, I got the server setup within 24 hours of ordering, I got the server log in details and to my surprised HostGator was THE FIRST company who actually done their initial server configuration very properly.

I noticed it right away by seeing the initial server's root password which are using some 128 random string.

This alone shows they are managing their servers seriously, unlike some providers which gives my initial root passwords as myname3893 something like that, that's just plain crazy.

Secondly, I had some issues with EasyApache not doing update properly. I went to Live Chat right away, talked to their tech support and the guy tried to check what was going on and doesn't know how to fix it. Believe me, if I didn't know how to fix that, I am sure it requires advanced sysadmin attention.

I was expecting the issue to be solved in a day or two, but to my surprise it was solved within a few hours of my live chat session. Hmmm that is impressive.

Second case, I was getting confused on why my /usr partition keep getting full all the time. I tried checking apache logs and stuff, cleared all logs and it is still full.

Again, I went to live chat, the same thing happened, but this time it was solved on the spot.

The live chat guy had to ask a sysadmin, but it was solved on the spot and I only waited for 5 minutes while it was being worked on.

Before my eyes, the disk space was freed, and it was from an unusual log file piling up, they even let me know the exact problem that was causing it to prevent this to happen in the future.

It's just crazy, I know HG has an outstanding reputation on their shared hosting customer service, but I totally did not expect the same level of instantaneous service also applies to their dedicated server line.

For those of you who are looking for a dedicated server FOR HOSTING PURPOSES, like to sell web hosting, I highly recommend HostGator way beyond any other server provider.

Because with HG you not only get the server, but along with their experiences doing shared hosting, the last thing you should be concern about is your server not properly configured for shared hosting.

Because with HG's server, their boxes seems to be highly configured for hosting environment, out of the box.

Just amazing, rock on HG, with the way things are, I do think it is very possible for them to be one of the major players in the dedicated sector.

Beware other providers, keep an eye of your customer service response time and solution time, before a big gator eats up your clients

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Imagine they were putting the blame game on me till they figured out it was a problem with the hardware(fan). When I went to claim refund for meeting the SLA, they told me that it was my fault and the onus was on me to ensure the server is up and running. WTF? How do you expect me find and why do you think I took managed service if the onus was on me to make sure the server is up and running.

That wasn't the end of my horror story. I don't remember the number of times I had to suffer with restarting the Apache / Mysql and downtime and when I did goto them, they said my RAM usage is too much. Hmmm when I further digged out and I felt cheated when I found out that they gave me a cheap DDR-200 MHZ RAM which is way outdated technology. I was like WTF? All those problems were because of that Cheap DDR-200 MHZ RAM for which they were charging me a bomb.

Imagine they gave me a trash Hardware and charging me a bomb for that crap and they kept blaming me for it.

I scrapped my Xeon 2.8 to Q9550 for a bit more but it was worth it.

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On 3rd day of orderd they told me my server will be deliverd within next 24 hours and on 4th day i contact them serveral times they keep on repiting they will upate and then they said server is out of stock and will be available soon and today is 5th day still there is no reply from them and when i contact them they clearly have no idea about it. Some says will get it soon and when i show my ticket. they say its still out of stock . When i contact with theplant.com datacenter they told me the server is available to order and are never out of stock.

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Please help me guys to find good manage dedicated server host so i can cancel my order with them and go to another good company.

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