Don't get me wrong, I really enjoy hosting with CheapVPS.co.uk, but I find their level 1 support staff to be lacking the basic skills required to respond in a helpful manner.
Their typical replies often instruct me to confirm that the problem has been resolved, when in fact nothing has changed; this is just a waste of my time (and theirs).
I would expect that my issue is forwarded to level 2-3 admins when level 1 staff can't provide a sound solution/fix. This is the case sometimes, but not always. Most importantly (and this occurred to me today) level 1 staff should never, in any form, have access to a customer's VPS without prior consent/approval. Maybe I'm coming off as a little paranoid here, but I'm not fond of the idea of inexperienced individuals going through my stuff. Limiting access to just level 2/3 admins can only mean good as far as security is concerned.
I honestly can't recall a time when a good solution was provided by level 1 staff. While I strongly trust Rus Foster and the way he conducts business, I would ask him to take the above into account and reconsider the policies in place.
(I was originally going to paste a screenshot of my last support ticket, but I now think it won't be neccassary as my post adequately conveys my concerns)
Become my attention when we hire company/people to handle our server due our knowledge about manage dedicated server is low level and we run big site on that server.
Anybody know about tips how to prevent staff from managed service steal our site,even they has been trusted and handled hundred or thousand servers.As we know when we hired them for full managed service,they have our root access.
A month back i signed up for reseller hosting with santrex, earlier I've had a VPS since a couple of months which i regularly pay for.
The reseller account was however not according to my expectations as i did not get required amount of support as i should have got.
I did not wish to continue with the Reseller account so i simply did not bother to pay the due RESELLER invoice, however i paid the VPS invoice, BUT my VPS account got banned and the reseller went on being active.
What sort of stupidness would you guys call this? Carelessness or slow at understanding? This kind of services can never be expected from a well known host.
I've liked their services, but i must say after this i am really disappointed.
Can you guys recommend any software that allows you to give certain staff members access to your WHM, but can restrict what they can do in WHM, like they can create accounts, but many not suspend them or terminate accounts?
Here's one software I found: [url]
I'm just wondering why CPanel.net hasn't even made something like this yet?
In the beginning everything was fine, must say Norman at geekstorage is a great guy, but the other guy Jay Higdon is a total piece of work. One of the worst people i have ever tried working with.
I got hosting with them about a week ago, norman helped me setup the site to work, but not fully, main feature of the site failed due to server setup errors. In the beginning when i got the host there was tons of whm erros and errors on server that norman needed to fix.
Anyway my complaint is this, today I sent a ticket and explained that i will need to migrate my site to a different host but after when its done i will email them again and tell them its done so they can cancel my account. About 5 min later i try to log into my site, and none of my sites are working. I tried emailing Jay, which was the person working at the time and asking him what did he do, and that i said i need to migrate the site to another server. I never got a reply, got my refund (-$18), but all my work is gone and i cannot get in touch with Jay. When i open a ticket, i get a message from him that ticket was deleted.
I know there is lots of happy people with this service but this is a warning, if you try cancel with them they will treat you like a piece of garbage. Now, im out of a server, all my work is gone, geekstorage is ignoring all my messages to even get my backups, cause i know they have them (i had the addon safetyweb where they make 2 backups a day)
I've read some reviews about webserve and its reasonable pricing and thought I'd give them a try. I also live in the Vancouver area and thought I'd support a local Canadian company.
I usually start small with web hosting companies and try out their forwarding service first. If the service is on par or exceptional, I'll move clients on to the service and expand web hosting options.
So far, it hasn't been a great experience at all with webserve. I have an unanswered support request that is still classified as "New" for the past 3 weeks and also have another support incident that is reaching 8 days old.
At this point, I wouldn't recommend this web hosting service to people hosting a company or business. From experience, your clients will lose trust and reliability. I'm just glad I only purchased the URL forwarding service and did not invest in one of their full hosting packages.
If I don't hear from them in another week, I'm going to have to transfer domain services to a more reliable company.
By reading the reviews, I thought only a "few" people had some issues with webserve and regretfully went ahead with purchasing a service from them.
I ordered load-balanced clustered Windows hosting, and after outage after outage after outage pestered tech support until they admitted that their Windows "clustered load balanced" hosting is in fact good old regular 200-sites on one box shared hosting.
Hereís their site: [url]
And hereís my thread with support:
Snehal - 2/6/2008 7:55:49 AM Hi [me], As discussed, we have checked on the server and there was load on the server it was showing 80% CPU and memory used. We have restarted web service and it back to normal. Please let us know if we can be of any further assistance. Thanks, Sneh System Administrator Contact No : 1-647-723-5077 Ext 603 Toll Free Support: 866-416-4843
[me] - 2/6/2008 8:45:00 AM We are supposed to be on a clustered arrangement to prevent this from happening. Are we on a clustered environment?
Evan - 2/6/2008 3:54:57 PM
Hi [me], I apologize for the confusion. Our Linux/Unix systems are load balanced clusters, however our Windows servers are standalone.
We apologize for the inconvenience caused by the short interruption of service. Evan Hickey Synergy Support Team Canada Web Hosting
[me] - 2/6/2008 8:18:46 PM The service we have is advertised as "clustered server architecture, load balancing and disaster recovery...Load Balanced Windows 2003 (IIS6) Web Cluster" - I am quoting right off your web site: [url] Please explain what is going on - I think there is some serious miscommunication here, or a wide variation in what I thought we are getting and what we are actually getting.
Arinjay - 2/6/2008 8:53:01 PM Hello [me], I will have our Manager Nadia to get back to you with the details on this. Thanks, Arinjay Sonawane. System Administrator - Canada Web Hosting [url] Toll Free Support: 877-587-2771
Nadia Keshwar (the person in charge of customer service at Canada Web Hosting) didnít call me. I had to call and implore the sales department to get her to finally call me. Her response was ďoh, Iíll have to talk to the marketing people about that.Ē I told her I feel totally ripped off and want to speak to the company President, Brian Sheppard. She said he'll call me. He hasn't.
I chose Canada Web Hosting because they seemed above-board and legitimate. They are a big enough outfit.
i joined jaguarpc a week ago with the intention of setting up a java based mud server on the system. after the vps was set up, i sent a ticket in requesting help on installing gcc, yum and java. when java 1.4.2 was installed, i requested a newer version be installed, in which case they informed me it would cost $70.00/hr to perform. i had linked the installation page for the program i was installing that stressed the need for the most up to date java jdk, of which 1.4.2 is not.
i then decided to attempt the install myself. however, there were numerous errors involved, to which support attributed to corruption of the data files. the solution? reinstallation of the os. the cost of this procedure is $15.00. i sent a response to this, making sure that the reinstallation was really necessary to make the latest sun java jdk work. the tech confirmed that it was needed to get rid of the corrupted libraries.
I paid the $15.00 for the os reinstall, and had the tech install gcc, yum and the newest sun java jdk. however, when i attempted to check the version, a memory error occurred. after trying to set the xms and xmx settings to no avail, i sent a ticket to support asking for the issue to be looked into.
support responded with this:
Java requires a lot of resources to initialize which a VPS can't provide and that is why it is failing to initialize. If you really need Java you should go for Dedicated sever.
when i replied asking why this was not revealed 10 tickets ago, the support responded with:
We are sorry for that. In fact Java is quite resource intensive and can't run correctly in VPS environment. Even if you add more RAM it will work for sometime but again afte some time starts failing. So it is recommended that you do not use Java on VPS and go for Dedicated server.
thank you for apprising me of this after i pay to get the os reinstalled. nearly all of my tickets concerned java, and i stated that it was needed by the program i wished to run. at no point before this was it mentioned that the latest version of java would not be capable of being run on the vps.
overall, i am disappointed with this company, and plan to cancel my account.
I've been pretty happy with my servers with theplanet/ev1servers for the past, err, 5 years. But the OSes were out of date and it seemed like I could stand to get some significantly improved hardware for what I'm paying now (or, comparable hardware for a lot less).
I put in a RFQ from ThePlanet to see what I could do as far as upgrading my current server, hoping for something a little better than buying a new server while the old one is up and moving everything over, and also hopefully avoiding re-paying a one-time fee I had for a secondary hard drive.
Now I have no problem whatsoever with the result -- that my only option is to buy a new server, they won't migrate my HDs, and they won't upgrade my current server, and they won't give me any kind of credit for the second hard drive or let me transfer it to a new server. I get where they're coming form, even though it might make sense to figure out something a little better for a customer of 5 years that's dropped about $25k over that time period.
The problem is their sales staff. I'm surprised that theplanet (at least theplanet I remember from when I signed up) would have sales people so apathetic and basically useless.
Getting information I requested in my initial ticket took back-and-forth with a sales rep over the span of over 24 hours (and I still haven't really gotten an answer on one part, about my secondary hard drive). Actually looking at the ticket now, the initial response was over 24 hours after I opened a ticket (and it was opened during working hours).
Heck, the first two responses didn't even include a price for the hardware he wanted me to buy, just if I wanted to proceed and buy it.
Figuring it beats waiting I did one of their instant chats and before answering my questions I was told to be sure to give the guy credit for the servers I order. In fact, him telling me his contact information and to choose him were the only complete sentences I got, and roughly 80% of the communication I received.
I haven't needed support on my server recently, so I can't speak to if this is the quality of their support department now. I don't think I'll be around to find out though.
I emailed sales and asked specifically about running Tomcat on the server as I have a java webapp I'm testing and trying to get running.
Sales were responsive and confirmed Tomcat was ok to run and recommended a plan which I went with.
My experiences so far: Support up to now has been very responsive.
I asked for Java and Tomcat to be installed. They were, but today I found that:
- Java had reverted to an old version
- Tomcat which was version 5.5.23 now appears to be 5.5.25 and is in a different directory (5.5.23 was in /var/lib/tomcat5/, 5.5.25 now in /home/cpeasyapache/src/apache-tomcat-5.5.25/. In addition, the config file tomcat-users.xml no longer had the manager role in it. I have re-added it but attempting to login fails every time.
Why am I disappointed? I asked specifically in my support ticket why Java disappeared. No real answer and I have wasted much time trying to get a java webapp deployed without having to also contend with outside influences changing Java and Tomcat without my knowledge until I discovered these problems.
I signed up with Virpus over a year ago when I found a nice deal here on WHT. After having months of no problems, and decent support I would eventually tack on two more VPS' to my account, bringing the total to three through Virpus.
However, starting in July I started to have uptime issues with them. Their nodes were constantly on the fritz and it was starting to feel like a weekend experience of their node having issues. It finally got to the point at the beginning of September that I no longer wanted to deal with the ******** of their node problems, so I made the decision to transfer over accounts to Infinitie, where I have another VPS with.
Each ticket I submitted in regards to any of my three VPS being down would have a slow response and either a "It's up now" type of comment. :
7/22 - VPS 'are down, can't access anything. Ticket sent in, node problem. 7/29 - VPS' are down, again, node problems 8/11 - VPS' are down, never had the issue resovled within ticket. Had to find out from a newsletter that it was a node issue again 9/07 - VPS' are down again, took 12 hours for a reply (and 12 hours of downtime on three of my VPS). Node problem ... surprise surprise. 9/09 - VPS' are down again, only took an hour for a reply this time, and was told that the node was not working properly this time.. 9/12 - VPS' are down again, took 11 hours for a reply. Node problems.
As you can see it got really frustrating in September. Not one mention of credit throughout the node problems I had to endure, although they did send out a newsletter offering a $5 credit to people who submitted some feedback to them. Amazing how that will get credit, but their crap *** nodes constantly having problems and me having well over days of downtime doesn't.
So I bit the bullet and submmited a cancellation request for my VPS that was due first (the other two were about a week after) and I ended up getting a nice little kiss-*** ticket opened up on the cancellations behalf offering me a credit for the issues pending I copied the ticket ID numbers back. This ticket was sent to me on 9/21.
Given that I've been a customer with them for over a year, I decided to give them the benefit of the doubt and allow them to offer me up a credit and see how it went for another month. Granted, at that point one of the servers was already transferred and running at Infinitie thanks to John giving me a stellar deal after explaining my problems to him. It's now 9/26 and the ticket that Ken opened up in regards to my cancellation has never even been replied to. I've updated it a few times (so they'd get some notification and see the bright *** orange "customer-reply" in whmcs) but to no avail. So far I've had two payments already go through (silly me forgot two were on subscriptions) and one of them being for a service I canceled prior to the due date. Obviously it being a subscription I can't dispute it, but I did ask in my ticket for a refund for the two invoices that went through and hopefully credit put in place of it. I've since canceled both of the Paypal subscriptions so I don't forget about it again next month.
I'm just posting it here because I know Ken occasionally hits up WHT, and I've already exhausted my resources with replying to tickets. Sometimes publicly stating an issue seems to get a better response from a company.
Just really disappointed with how Virpus has turned out after the year of being with them. Their support had typically been stellar when I first came to them in September of last year, and throughout my stay here.
ETA: Not even 5 minutes later after I get the entirety of this written up, I received a reply to my ticket stating that a refund could be not be issued for the two invoices that went through (one of them being a payment that was made AFTER I canceled the VPS...) But it's still annoying that it took five days for a two-liner reply.
I'm still way too hesitant to remain with Virpus at this point, even with a mention of credit for all my services that have been affected
Just thought I would write a review of Real Web Host and how I came to be disappointed with them and there services.
I first came across Real Web Host some time ago, a friend had recommended them, and hosted a number of web sites with them.
After a period of time hosting with them I decided to leave to set up a project I was working on, I worked on my project for about a year but things did not work out so I decided to cut my losses and close the project down.
This left me needing hosting for a couple of web sites I still had so I went back to Real Web host last year and bought hosting for my 2 web sites.
During the last 4 or so months I kept getting problems with connecting to my web sites and FTP, they did not last for long but they seemed to be happening more frequently of late.
Now normally one would submit a ticket if something like this keeps happening but I didn't and my reasons for that is from my experience of replies to previously submitted tickets.
To clarify the above paragraph, when I submitted a ticket about a problem with my hosting I would often get a short and somewhat rude response saying there is no problem and to check again, obviously I would check again and the problem would have mysteriously have disappeared, this would be the scenario for many different problems I submitted tickets on, I would report a problem, they would reply saying there is no problem and miraculously the problem that I reported had disappeared.
Now I appreciate from time to time there may be problems with a hosting account but what I do not appreciate is being treated like an idiot when I report a problem with them fixing it and then telling me there was no problem to begin with and often they would do this in a condescending and rude manner.
Now due to my two experiences of hosting with Real Web Host and the current economic climate I find myself in I decided to cancel my accounts with them and move my 2 sites to where I could get the best value and services for my money.
I searched the Real Web Host web site for information on cancellations and came across the following page [url]
On this page it clearly states that: "Customers can cancel service any time and be refunded any full months that are pre-paid"
I had paid for both on my accounts a year in advance so I submitted 2 tickets to there billing department, one for each hosting account, informing them that I wished to cancel my hosting with them and that I respectfully requested a refund for the 2 full months that were remaining on each account, 4 months in all totalling $32
I received a reply asking why I had submitted 2 tickets on the same issue and that one was good enough, they also linked to there rules page and told me to read it with regard to cancellations and refunds.
I replied to them saying I had submitted 2 cancellation tickets because I was cancelling 2 hosting accounts, I also replied saying that I had read there rules page but that it contradicted another web page on there web site which says "Customers can cancel service any time and be refunded any full months that are pre-paid" I also linked them to the page.
The reply I got back was a quote from there rules page about cancellations and an instruction to read them again.
I then replied to that ticket saying that I had already read there rules page and did not need to read it again and I again linked them to the page on there web site that said "Customers can cancel service any time and be refunded any full months that are pre-paid" and I respectfully asked them to honour this and refund me for my unused months.
I got a reply back sating that the page I linked to was incorrect and that there rules page has been the same way for 5 years and it overrides any other information that I see or find on there site.
I took there latest reply to mean that they would not be honouring the statement on the page I linked them to on there web site that clearly states "Customers can cancel service any time and be refunded any full months that are pre-paid" and that no refund would be forthcoming.
In closing what started out as a good experience with Real Web Host turned into one of disappointment over time, with condescending and rude replies to tickets that often treated me like I was an idiot down to them not willing to give me a refund for my unused months even though it clearly stated on there web site that they would refund for any unused months.
I'm just like anyone else, after hosting my website for a while with shared host, i think it's time to try out VPS. One of my sites, which was just set up and host with a shared hosting company, is using Joomla and it's a database driven site, so shared host is not a solution for it. As the number of user increasing quite fast for the shared server to handle, i think i will find a VPS package for this site. After doing some research, i found that Future Host has a lot of good reviews. Going to their, read about VPS linux hosting package, i decided to go for the Cpanel Platinum. Their Sales support was good, i had a chat with them and they gave me all the info about the offers and specials. I thought i was lucky because i found a good deal and a good host for my first VPS experience, but i was wrong.
After i purchased the VPS package and received the payment information, i did not receive anything else from them. After waiting more than 6 hours, I decided to contact them for support and ask whether they have activated my account or not. They said that they were supposed to send me a Welcome letter, in which i can find out about my VPS account but they did not. They also said "your VPS should be provisioned within the next 2 hours", if not i will have to contact them again (?). Anyways, waiting another 2 hours later without receiving anything, i submitted a ticket again and have no reply since.
They promised 30 minutes support systems but my ticket hasn't been reply for 7 hours. I submitted another one asked them nicely that if they can't activate my account, whether i can get my money back? I get no reply whatsoever until now. I think anyone in my situation would be disappointed as well, when you find a new host you looked for information, read a lot of reviews and hope we will get a good host, just to find out may be that's not true!
( I can send all screen-shots of all the tickets and account info that i dealed with Future Host if required )
I asked many questions via e-mail the day before and on the morning. The replies were good and fast (within an hour).
Once i placed my order i quickly had an e-mail regarding payment options, after paying and getting confirmation i was expecting to wait 24 hours as advised for setup, but it was done in about 2-3 hours.
I have never managed my own VPS but wanted to learn so had "host in a box" installed. So far all is well with fast ping times and a great service.
i found cheapvps.co.uk and they have that special 20% off deal on XEN VPSs. Sounds good to me.
the plans i am debating are the 256mb ram and 384mb ram.
now from my calculations,
the Linux 256mb /10GB/300GB plan is $18 per month. (-15% discount for 1 year = $183.60 - 20% off the discount coupon = $146.88
the Linux 384mb /15GB/600GB plan is $24 per month. (-15% discount for 1 year = $244.80 - 20% off the discount coupon = $195.84
So now the question is: Will the 384mb plan make a difference vs the 256? I will be using XEN.
I have decided to go with the U.K. server since i am currently working in the middle east and found out its hops are much closer and ping better than that of the U.S.
Also, what OS should I choose for easy package installation and such? (dont want apt-get or portage to sit there updating its package system wasting my bandwidth)
Please help decipher the following terminology!All plans include1 Fixed IP with 1 extra IP free with justification (What?)
Burst RAM double that of the guarenteed RAM on Linux (What does this mean? So if i pick 384 guaranteed ram how much burst do i get?) Free HyperVM or Virtuozzo Power Panel (VZPP) management panel for reboots, reloads and status checking. (Does HyperVM work with XEN or is it for OpenVZ only?) Unlimited reboots Unlimited reloads 24◊7 Support
DirectAdmin is $10/mo and $15 setup email firstname.lastname@example.org to order cPanel is $15/mo and $15 setup - email email@example.com
I have purchased the 256Mb-10Gb-00Gb-£9.00 / $18.00 per month unmanaged plan + 2 dedicated IP address from CheapVPS, paid for the half of year, last month - 12 Nov. 2007, as for now they ask for some more money as they generated new invoice, every time they want £84.15 + £7.50 again cPanel setup charges
For Rus to check the PayPal transaction number: 140444259N989564W
Purchased a vps from CheapVPS/A2B2 a month ago (There was a special running on WHT..and i wanted the vps urgently so they deployed it within 30 minutes ).Support rocks.My tickets are answered within 10 minutes and they even have msn support!Today, i ordered another vps and they deployed it within 30 minutes again .
I highly recommend Cheapvps/A2b2. Support 10/10 Setup Time 10/10 Overall Experience: 10/10
I just saw two quite nice deal in the VPS offer forum with CheapVPS and Crissic.
They both around $15/month after discount with 512RAM and 20gb(Crissic's is 70gb) harddisk and 300gb+(CheapVPS is 600gb) bandwidth.
The harddisk space is more important to me at the moment but after a search in the forum I can't find any possitive feedback on Crissic, and both nice/bad feedback on CheapVPS. Seems more people are using CheapVPS.
I am wondering if anyone can help me to choose between them in terms of the reliability and stability of their server/service?
I got a VPS from cheapvps.co.uk in March since they had a very good offer at WHT. I got a VPS with 512 MB of RAM, 25 GB HD, 300 GB bandwidth and LxAdmin for £9.31 (around $18/mo)
I did never like LxAdmin and changed to Cpanel after some time. They did reinstall my VPS free of charge, and installed Cpanel/WHM.
When I first got the VPS the setup was fast, only two hours from I paid to the VPS was ready.
Cheapvps.co.uk offer unmanaged plans, but still they have helped me with every problem I have had with them. I have no clue how to use a Linux server, and if I get any problem, I create a support ticket. And they have never told me that they donít want to help me.
So with their low price, and good support, I think they have a very good product.
I have had some downtime since I got the VPS. Iím using Hyperspin to monitor my VPS and I have 99.830% uptime since the start.
My VPS has always been very fast, and they have good hardware to that price. And I donít think they oversell their VPS nodes. I have never had any problems with slow VPS nodes.
Since Iím only using the VPS from cheapvps.co.uk as a backup server for my main VPS server (I have a live backup and Iím using DNS made Easy failover service) and as a test VPS for new sites, and Cpanel setups, I had to cut the montly fees.
I paid around $40/mo for the VPS and Cpanel. I sent them a mail, and told them that I had to cut the monthly fees, or cancel the server, since I got another offer from WHT for the same setup, at a lower price.
They did offer to cut the cost to around $30/mo, and I stayed. And I think I will stay for a long time, so long they offer good service and good support.
I try to rent a vps from cheapvps.co.uk today and get this message:
In order to keep security and high quality of our service, all new orders needs to pass our fraud checking screen. In order to pass it, we ask you to email us scanned version of your Photo ID, Passport, Driver's license or your credit card.
Once we receive necessary document(s) we will happily proceed with processing your order.
I purchased a second VPS with cheapvps.co.uk for £31.73 (including managed service). I bought the 2nd vps, because my first one crashed for some reason.
After 7 days of misconfigured 2 vps systems I asked for a complete and full working VPS or a refund and they suspend me on all 2 systems without getting a refund.
That is not nice.
Edit: I got a refund, today but only 11.73 of 31.73, because DirectAdmin will be cost now $20 instead of $10, if it is an refund issue.
One really bad part of the TOS, if you want to get a refund (Note, that they it will cost you only 5 pounds, while purchase a VPS, but they double the pricing, if you ask for a refund!):
The 7 day money back is offered on all managed and semi-managed VPS accounts. The money back does not cover unmanaged VPS. Control panel fees will not be refunded. cPanel and DirectAdmin are valued at $20/mo with a $20 setup. RVSkins and Fantastico are counted as control panels and have an associated cost of $2 each should they be active on your account.
Although I only ordered my VPS a couple of days ago I felt compelled to make known my initial thoughts on cheapvps.co.uk.
My main reasons for going for cheapvps was not only the cheap prices, but also the fact that a2b2 (a sister company of cheapvps I believe) and Rus appear to have very good reps here on WHT. I spoke to Rus initially via live help to ask a couple of questions and he was extremely helpful which convinced me to make my mind up there and then.
The VPS was set up and going within about 3 hours which is very fast in my book (I didn't get access to it for a couple of hours more but that was just because of an e-mail hiccup causing me not to receive the welcome e-mail). The speed is amazing - especially for a budget VPS. The network is also extremely fast, and the fact I got the choice of it being in the UK was also a big bonus for me.
One of the things that really impressed me though was when I started hitting a couple of snags when running a couple of programs, including Postfix (whose developers decided it would be useful for it to use literally about 90 unix sockets). This caused a problem for the resource limits in the VPS for sockets. Also the kernel memory limit was causing memory allocations to fail as well.
No sooner had I contacted Rus again than the resource limits had been raised to something a little bit more suitable. This also needed to be done for the process limit and file limit.
Tickets are answered very promptly and you can also contact them through MSN which I have made use of a couple of times.
Through this initial phase of getting the VPS running nicely Rus and the guys have been incredibly helpful and accommodating in getting things sorted. I would highly recommend them to anybody looking for a low price VPS, and although I know this is only after the first couple of days I'm sure things will continue this way.
As a first time VPS user, looking for something to mess around with, to host my basic website and mail, I went looking for something cheapish to get started.
My original hosting was with A Small Orange (Shared Hosting), and although they offer exceptional service, their VPS plans were a bit high in price and we're Linux based (which would leave me completely and utterly dumbfounded).
I signed up with CheapVPS after browsing this forum and clicking through from their sister VPS company a2b2. Straight off the bat, their live sales web chat was open. Joined the chat, got all my questions answered in a very friendly manner. After thinking about it for half the day, found there was a 10% discount code. I was sold.
From ordering the VPS to using it was less than 24 hours (but the site did say 90% in about an hour) so I was at first fairly suspicious, and worried that customer service might be a bit of a pain. But hey, up and running in 24 hours is excellent, I was being a tad impatient and excited to get at it
I'm from Australia, so ping times are generally highish to the US and download speeds can be average if the server is not located in the right place. Server is currently pinging at 210-220ms (which is pretty damn awesome for US-Australia). I've been using the VPS for the last 2 days and so far, no downtime and the server has been very responsive.
As for the customer service, it is fantastic, more than fantastic (so far anyway, and I hope it stays that way!). Rus, who is obviously one of the main owners, has been responding to my tickets within 2-5 minutes at varying times of the day. I often wonder if he sleeps. As I am a complete n00b to the whole VPS thing I've submitted a fair few tickets and all of them have had friendly responses
These are of course early impressions, and I certainly hope they don't change, but I thought I would write up this little review because I personally think they deserve a little plug for being an excellent provider at a great price point (for someone starting up anyway). I hope their uptime stays constant, because I need my VPS for my mail
Currently, I'm on the cheapest Windows 2003 plan, 10GB HDD, 30GB bandwidth. Hosts are digitaldj.net, w00ties.com/.net/.org. Not all domains have been transfered over yet...As I said I'm new to all of it, trying to get all the DNS working
I came into VPS business with EpicVPS, both Amaresh and Raghev (if im right), are excellent persons. Always helped me a lot and their service was overall great.
After some disasters xD, EpicVPS was sold to VAServ. I thought: Okay... maybe it's time to move BUT I should definitely wait a few months and watch how this is going to be. So, stayed as a client.
I dont know how much months have passed, maybe 6? Dunno, but I do have to say a few things about Russell's company, VAserv.com:
I had some billing problems, specially when they changed to the other software, but all this was solved with screenshots (not that they doubt, just wanted to keep it clear), and in no time, I had it fixed. (Also had one billing issue, for some other reasons, which was solved and today Vladimir just made my day.. heh, not that he offered anything, but telling me kind words... made me feel good. )
Loads... Everyone knows that when you're using a VPS, sometimes you have some stupid users abusing the server , this way you'll get affected as well.
Happened a few times, and I was telling them it wasn't my VPS, etc etc (I've a pretty big vps, and always monitored so I can be sure that everything is running smoothly, this is also pretty secured). I didn't like when they once restarted my vps without asking, and load issue was still there. Again a few days later, they restarted again, like it was my problem. (And figured later that wasn't, but it happens!).
Anyway, this was solved, and their staff was really helpful on this, being really decent with me, just like it SHOULD BE in EVERY company.
Uptime... What can I say, it's true the VPS was rebooted a few times, but, besides that, it's great.
Staff... Always helpful, an extremelly fast support and lovely staff! Just like... hum, Kody, Vladimir... both awesome. (I consider them like business-friends. Honestly, they have helped me A LOT).
It's true that there are a few of them that still need some work heh, but overall, it's really really good.
Support... Extremelly fast and efficient! Top notch. Never saw a company like this.
Hardware... Top notch, NEVER had a disk issue, or something like that. Just like a dream!
Network... PERFECT. But really, just PERFECT. I'm living in Portugal, and I've about 40/50 ms to UK (I choosed UK, but they have other locations), the network is really fast (downloading at 1.7 mb/s from my home, no download accellerators). Also, never had a single downtime.
Billing... Good billing software now. Pretty organised, and simple. I like to keep it simple, easy to use. (And yes, I know that ubbersmith is a COMPLETE software xD)
Price... Excellent. I don't find any place with better prices. Even if I someday find one, I still WON'T move.
Other Issues... Had 2 IP's listed on SBL, reported it, and they already knew, then 2 weeks after the issue was solved. (Yeah yeah 2 weeks, but I emailed SBL and they didn't even answered me , so, vaserv did a great job.)
They just got me as a loyal client, and won't leave them for sure! Rus, great job! I guarantee you that if you join them, you'll have an excellent service.
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer Overall support satisfaction - any other comments