I try to rent a vps from cheapvps.co.uk today and get this message:
In order to keep security and high quality of our service, all new orders needs to pass our fraud checking screen. In order to pass it, we ask you to email us scanned version of your Photo ID, Passport, Driver's license or your credit card.
Once we receive necessary document(s) we will happily proceed with processing your order.
I am between these two what would you use for a very busy server that you will need support and no downtimes.
Cheap vps is offering the double of their plans as an offer.
Do you have any experiences to help me choose? My website will be really busy must be trustworthy and 24/7 support in case of problems.
I ordered a VPS from CheapVPS earlier this week.
I asked many questions via e-mail the day before and on the morning. The replies were good and fast (within an hour).
Once i placed my order i quickly had an e-mail regarding payment options, after paying and getting confirmation i was expecting to wait 24 hours as advised for setup, but it was done in about 2-3 hours.
I have never managed my own VPS but wanted to learn so had "host in a box" installed. So far all is well with fast ping times and a great service.
i found cheapvps.co.uk and they have that special 20% off deal on XEN VPSs. Sounds good to me.
the plans i am debating are the 256mb ram and 384mb ram.
now from my calculations,
the Linux 256mb /10GB/300GB plan is $18 per month. (-15% discount for 1 year = $183.60 - 20% off the discount coupon = $146.88
the Linux 384mb /15GB/600GB plan is $24 per month. (-15% discount for 1 year = $244.80 - 20% off the discount coupon = $195.84
So now the question is: Will the 384mb plan make a difference vs the 256? I will be using XEN.
I have decided to go with the U.K. server since i am currently working in the middle east and found out its hops are much closer and ping better than that of the U.S.
Also, what OS should I choose for easy package installation and such? (dont want apt-get or portage to sit there updating its package system wasting my bandwidth)
Please help decipher the following terminology!All plans include1 Fixed IP with 1 extra IP free with justification (What?)
Burst RAM double that of the guarenteed RAM on Linux (What does this mean? So if i pick 384 guaranteed ram how much burst do i get?)
Free HyperVM or Virtuozzo Power Panel (VZPP) management panel for reboots, reloads and status checking. (Does HyperVM work with XEN or is it for OpenVZ only?)
Unlimited reboots
Unlimited reloads
24×7 Support
DirectAdmin is $10/mo and $15 setup email sales@cheapvps.co.uk to order
cPanel is $15/mo and $15 setup - email sales@cheapvps.co.uk
I have purchased the 256Mb-10Gb-00Gb-£9.00 / $18.00 per month unmanaged plan + 2 dedicated IP address from CheapVPS, paid for the half of year, last month - 12 Nov. 2007, as for now they ask for some more money as they generated new invoice, every time they want £84.15 + £7.50 again cPanel setup charges
For Rus to check the PayPal transaction number: 140444259N989564W
Purchased a vps from CheapVPS/A2B2 a month ago (There was a special running on WHT..and i wanted the vps urgently so they deployed it within 30 minutes ).Support rocks.My tickets are answered within 10 minutes and they even have msn support!Today, i ordered another vps and they deployed it within 30 minutes again .
I highly recommend Cheapvps/A2b2.
Support 10/10
Setup Time 10/10
Overall Experience: 10/10
I just saw two quite nice deal in the VPS offer forum with CheapVPS and Crissic.
They both around $15/month after discount with 512RAM and 20gb(Crissic's is 70gb) harddisk and 300gb+(CheapVPS is 600gb) bandwidth.
The harddisk space is more important to me at the moment but after a search in the forum I can't find any possitive feedback on Crissic, and both nice/bad feedback on CheapVPS. Seems more people are using CheapVPS.
I am wondering if anyone can help me to choose between them in terms of the reliability and stability of their server/service?
I got a VPS from cheapvps.co.uk in March since they had a very good offer at WHT. I got a VPS with 512 MB of RAM, 25 GB HD, 300 GB bandwidth and LxAdmin for £9.31 (around $18/mo)
I did never like LxAdmin and changed to Cpanel after some time. They did reinstall my VPS free of charge, and installed Cpanel/WHM.
When I first got the VPS the setup was fast, only two hours from I paid to the VPS was ready.
Cheapvps.co.uk offer unmanaged plans, but still they have helped me with every problem I have had with them. I have no clue how to use a Linux server, and if I get any problem, I create a support ticket. And they have never told me that they don’t want to help me.
So with their low price, and good support, I think they have a very good product.
I have had some downtime since I got the VPS. I’m using Hyperspin to monitor my VPS and I have 99.830% uptime since the start.
My VPS has always been very fast, and they have good hardware to that price. And I don’t think they oversell their VPS nodes. I have never had any problems with slow VPS nodes.
Since I’m only using the VPS from cheapvps.co.uk as a backup server for my main VPS server (I have a live backup and I’m using DNS made Easy failover service) and as a test VPS for new sites, and Cpanel setups, I had to cut the montly fees.
I paid around $40/mo for the VPS and Cpanel. I sent them a mail, and told them that I had to cut the monthly fees, or cancel the server, since I got another offer from WHT for the same setup, at a lower price.
They did offer to cut the cost to around $30/mo, and I stayed. And I think I will stay for a long time, so long they offer good service and good support.
I purchased a second VPS with cheapvps.co.uk for £31.73 (including managed service). I bought the 2nd vps, because my first one crashed for some reason.
After 7 days of misconfigured 2 vps systems I asked for a complete and full working VPS or a refund and they suspend me on all 2 systems without getting a refund.
That is not nice.
Edit: I got a refund, today but only 11.73 of 31.73, because DirectAdmin will be cost now $20 instead of $10, if it is an refund issue.
One really bad part of the TOS, if you want to get a refund (Note, that they it will cost you only 5 pounds, while purchase a VPS, but they double the pricing, if you ask for a refund!):
The 7 day money back is offered on all managed and semi-managed VPS accounts. The money back does not cover unmanaged VPS. Control panel fees will not be refunded. cPanel and DirectAdmin are valued at $20/mo with a $20 setup. RVSkins and Fantastico are counted as control panels and have an associated cost of $2 each should they be active on your account.
Although I only ordered my VPS a couple of days ago I felt compelled to make known my initial thoughts on cheapvps.co.uk.
My main reasons for going for cheapvps was not only the cheap prices, but also the fact that a2b2 (a sister company of cheapvps I believe) and Rus appear to have very good reps here on WHT. I spoke to Rus initially via live help to ask a couple of questions and he was extremely helpful which convinced me to make my mind up there and then.
The VPS was set up and going within about 3 hours which is very fast in my book (I didn't get access to it for a couple of hours more but that was just because of an e-mail hiccup causing me not to receive the welcome e-mail). The speed is amazing - especially for a budget VPS. The network is also extremely fast, and the fact I got the choice of it being in the UK was also a big bonus for me.
One of the things that really impressed me though was when I started hitting a couple of snags when running a couple of programs, including Postfix (whose developers decided it would be useful for it to use literally about 90 unix sockets). This caused a problem for the resource limits in the VPS for sockets. Also the kernel memory limit was causing memory allocations to fail as well.
No sooner had I contacted Rus again than the resource limits had been raised to something a little bit more suitable. This also needed to be done for the process limit and file limit.
Tickets are answered very promptly and you can also contact them through MSN which I have made use of a couple of times.
Through this initial phase of getting the VPS running nicely Rus and the guys have been incredibly helpful and accommodating in getting things sorted. I would highly recommend them to anybody looking for a low price VPS, and although I know this is only after the first couple of days I'm sure things will continue this way.
As a first time VPS user, looking for something to mess around with, to host my basic website and mail, I went looking for something cheapish to get started.
My original hosting was with A Small Orange (Shared Hosting), and although they offer exceptional service, their VPS plans were a bit high in price and we're Linux based (which would leave me completely and utterly dumbfounded).
I signed up with CheapVPS after browsing this forum and clicking through from their sister VPS company a2b2. Straight off the bat, their live sales web chat was open. Joined the chat, got all my questions answered in a very friendly manner. After thinking about it for half the day, found there was a 10% discount code. I was sold.
From ordering the VPS to using it was less than 24 hours (but the site did say 90% in about an hour) so I was at first fairly suspicious, and worried that customer service might be a bit of a pain. But hey, up and running in 24 hours is excellent, I was being a tad impatient and excited to get at it
I'm from Australia, so ping times are generally highish to the US and download speeds can be average if the server is not located in the right place. Server is currently pinging at 210-220ms (which is pretty damn awesome for US-Australia). I've been using the VPS for the last 2 days and so far, no downtime and the server has been very responsive.
As for the customer service, it is fantastic, more than fantastic (so far anyway, and I hope it stays that way!). Rus, who is obviously one of the main owners, has been responding to my tickets within 2-5 minutes at varying times of the day. I often wonder if he sleeps. As I am a complete n00b to the whole VPS thing I've submitted a fair few tickets and all of them have had friendly responses
These are of course early impressions, and I certainly hope they don't change, but I thought I would write up this little review because I personally think they deserve a little plug for being an excellent provider at a great price point (for someone starting up anyway). I hope their uptime stays constant, because I need my VPS for my mail
Currently, I'm on the cheapest Windows 2003 plan, 10GB HDD, 30GB bandwidth. Hosts are digitaldj.net, w00ties.com/.net/.org. Not all domains have been transfered over yet...As I said I'm new to all of it, trying to get all the DNS working
Don't get me wrong, I really enjoy hosting with CheapVPS.co.uk, but I find their level 1 support staff to be lacking the basic skills required to respond in a helpful manner.
Their typical replies often instruct me to confirm that the problem has been resolved, when in fact nothing has changed; this is just a waste of my time (and theirs).
I would expect that my issue is forwarded to level 2-3 admins when level 1 staff can't provide a sound solution/fix. This is the case sometimes, but not always. Most importantly (and this occurred to me today) level 1 staff should never, in any form, have access to a customer's VPS without prior consent/approval. Maybe I'm coming off as a little paranoid here, but I'm not fond of the idea of inexperienced individuals going through my stuff. Limiting access to just level 2/3 admins can only mean good as far as security is concerned.
I honestly can't recall a time when a good solution was provided by level 1 staff. While I strongly trust Rus Foster and the way he conducts business, I would ask him to take the above into account and reconsider the policies in place.
(I was originally going to paste a screenshot of my last support ticket, but I now think it won't be neccassary as my post adequately conveys my concerns)
So... let's start my review, shall we?
I came into VPS business with EpicVPS, both Amaresh and Raghev (if im right), are excellent persons. Always helped me a lot and their service was overall great.
After some disasters xD, EpicVPS was sold to VAServ. I thought: Okay... maybe it's time to move BUT I should definitely wait a few months and watch how this is going to be.
So, stayed as a client.
I dont know how much months have passed, maybe 6? Dunno, but I do have to say a few things about Russell's company, VAserv.com:
I had some billing problems, specially when they changed to the other software, but all this was solved with screenshots (not that they doubt, just wanted to keep it clear), and in no time, I had it fixed. (Also had one billing issue, for some other reasons, which was solved and today Vladimir just made my day.. heh, not that he offered anything, but telling me kind words... made me feel good. )
Loads... Everyone knows that when you're using a VPS, sometimes you have some stupid users abusing the server , this way you'll get affected as well.
Happened a few times, and I was telling them it wasn't my VPS, etc etc (I've a pretty big vps, and always monitored so I can be sure that everything is running smoothly, this is also pretty secured). I didn't like when they once restarted my vps without asking, and load issue was still there. Again a few days later, they restarted again, like it was my problem. (And figured later that wasn't, but it happens!).
Anyway, this was solved, and their staff was really helpful on this, being really decent with me, just like it SHOULD BE in EVERY company.
Uptime... What can I say, it's true the VPS was rebooted a few times, but, besides that, it's great.
Staff... Always helpful, an extremelly fast support and lovely staff! Just like... hum, Kody, Vladimir... both awesome. (I consider them like business-friends. Honestly, they have helped me A LOT).
It's true that there are a few of them that still need some work heh, but overall, it's really really good.
Support... Extremelly fast and efficient! Top notch. Never saw a company like this.
Hardware... Top notch, NEVER had a disk issue, or something like that. Just like a dream!
Network... PERFECT. But really, just PERFECT. I'm living in Portugal, and I've about 40/50 ms to UK (I choosed UK, but they have other locations), the network is really fast (downloading at 1.7 mb/s from my home, no download accellerators). Also, never had a single downtime.
Billing... Good billing software now. Pretty organised, and simple. I like to keep it simple, easy to use. (And yes, I know that ubbersmith is a COMPLETE software xD)
Price... Excellent. I don't find any place with better prices. Even if I someday find one, I still WON'T move.
Other Issues... Had 2 IP's listed on SBL, reported it, and they already knew, then 2 weeks after the issue was solved. (Yeah yeah 2 weeks, but I emailed SBL and they didn't even answered me , so, vaserv did a great job.)
They just got me as a loyal client, and won't leave them for sure! Rus, great job!
I guarantee you that if you join them, you'll have an excellent service.
Overall:
Uptime: 10/10
Staff: 10/10
Support: 10/10
Price: 10/10
Total: 10/10
What do I want them to get better? Please... just keep providing this quality service.
Join them.
(Domain will be verified as I will submit through the Report button.)
in a domain environment, how do I enable users to be able to access the Desktop properties and allow them to change their wallpapers. I know it should be a simple one but I'm still looking through policies but can't find what can be. By default/ after some group policy changes, all users are denied from accesing this properties window.
View 4 Replies View RelatedHigh bandwidth, fast speed, any cp, basic hardware-manag. only, trustable
View 4 Replies View Relatedabout policy of softlayer reseller
I am reseller with softlyaer. (not direct client).
in above url, have this item
"Preferential cancellation policy—cancel any time up to billing day"
my billing date is the 14 each month.
04/14 this days, I submitted 2 cancel request,but Softlayer "can't accept"
haha.
I lossed > 300USD because I am the reseller.
have any body same as me?
I dont bash hosts often, because i realize some problems will come up that are out of the host's hands. Network downtime, hardware failure, etc.
Most ive been with, have been very understanding, and willing and ready to remedy the situation by compromise on both the customer, and hosts sides.
I decided to switch my forum to a VPS and decided to go with ZONE.net. They seemed reasonably priced, and ive seen some good reviews here on WHT.
So, this past Saturday evening, I signed up and get the first few payment confirmation emails.
Monday morning, I get an email from my current shared host, that I would not qualify for a refund for that month since it was past the 30 day money back guarantee. I had been with them for 3 months. I had 2 weeks to go so I said ok, it seemed fair.
I email zone.net on Monday to cancel the VPS since it hadn't even been provisioned yet.
Tuesday morning, I wake up to account info from zone.net
I shoot back in email asking why it hadn't been canceled since i would be staying with my host a little longer. I asked them to cancel, and issue a refund.
They quickly point me to their TOS and state they dont issue refunds for any reason. I would be inclined to agree, but certainly these are special circumstances. I asked to cancel my VPS BEFORE it was even created.
I shoot back an email saying that I would be willing to settle a refund, minus the costs of the control panel license, which is the only thing they are out anyway. I have not even logged in to the account. This was all Tuesday morning. I have not heard back from them yet. They are probably ignoring me.
I will not email them anymore, I will not even ask for the refund back anymore.
So, be warned. If you decide to get a VPS with zone.net, MAKE SURE THERE ARE NO HICCUPS, and BE SURE YOU WILL NOT CHANGE YOUR MIND AFTER HITTING THE SUBMIT BUTTON. Oh and expect 48hrs+ of setup time on something other hosts do in 3hrs or less.
If they need to hold on to a customer's money like this, they obviously need it more than me to keep their so called business afloat.
Virpus don't respect own policy..
14 days moneyback is not true. virpus don't refund at all.
servers are overloaded. very slowly and if you ask for moneyback he. just don't answer you
i have buy signature vps with them and on 10 days.
servers have 1 downtime every day. and sometime (2 days) you cannot log into servers or view page because is overloaded.
when your servers back online. its take aproximatly 30 seconde before " website or panel " load.
just think before purshase. virpus network scam her client and don't respect own moneyback policy.
now i wait paypal issue.
I'm trying to establish a policy for hosting requirements.
I keep running into this recurring problem where a company hosts their own site or they want to host with a business associate or friend that has some kind of side business.
This often results in:
• Drastic responsiveness issues
• Half @ss server setup
• No back up mechanisms
• Non-standard setups
I'm thinking of bumping the price on all my quotes by 20% and offering a 20% discount if recommended hosts are used. Another alternative which I would prefer is just to refuse to work on any other, but I don't think I could get away with that.
I wonder any provider still offering Price Match policy?
I saw some before but not anymore.
I don't know anything about CPU. According to BlueHost, they offer 40 seconds of CPU processing within a 60 second period. Our sites are mainly forums and blogs. For the next year, at most, we'll have 200 unique users a day, we're guessing. Do you think running something like WordPress or forum software would be too much with BlueHost's restrictions? We will focus on 10 sites during this time, so it'll be about 2,000 unique visitors a day across our entire account.
View 3 Replies View RelatedI recently got a Windows VPS from 1and1 internet. I tried to run Windows update and Baseline Analyzer (SOP for me)..but neither would work. I learned that it seems to be Sw-Soft that have taken it upon themselves to test and push Windows updates to the hosts. Is this just for the big boys like 1and1? Or is this something Sw-soft does for all hosts?
Just wondering..say what you want about 1and1..I must say my experiences have improved over the last few weeks..and it does seem like they are really trying harder.
I've been trying to set an active desktop of a group of users that log into XP machines to an html webpage. So far I haven't had any luck getting the webpage to appear.
What exactly needs to be done in order for this to work correctly? The primary domain controller is running on windows 200 server.
Seems like my IP is blocked by comcast and clear channel. Comcast sucks and do not respond. They have the worst customer service ever. Clear channel is just another monster corporation as well with no concern.
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
someone@clearchannel.com
SMTP error from remote mail server after initial connection:
host external.clearchannel.com [207.230.136.65]:
554-smtp11.lob-hosting.com
554 Connection denied server.host.com
(xxx.xxx.xxx.xxx). This connection falls under the SBRS policy.
[url]
dnsstuff.com shows for spam database, only one listed (attached). I went there and the search says:
IP address xxx.xxx.xxx.xxx is listed here as fecheadorar.com misc.
I have no idea WHO fecheadorar.com is, but it is not/nor ever was hoste on my box.
How would I resolve this? There is absolutely no contact info on their site.
[url]
I spent 6 months trying to get DotNetNuke up and running. Servergrid web hosting puts way too many sites on the same server. My site would sometimes take over 5 minutes to load. Often it would not load at all. I cancelled my subscription with them and two months later I have still not received my refund.
View 14 Replies View RelatedWe brought a RootServer with Hetzner after being recommended them. We did research on the service and they seemed to get positive review and the fact we are ordering from New Zealand we do not have to pay VAT.
We ordered our EQ 4 Server on 16/09/2009 and it was provisioned on the same day.
We were billed on the 2nd week of October which was fine. In the 3rd week of October the server exceeded 2TB and therefore it was reduced to 10Mbit/s which is fine.
It's now November and we expected the server to return to 100Mbit/s as per the definition on their website stating the following:
Quote:
Traffic Usage is for free. We will restrict the connection speed to 10 MBit/s if more than 2000 GB/month are exceeded. Optional, a permanent 100 MBit/s-bandwidth will be charged 14,90 € (incl. VAT) per additional TB.
Well of course my monthly bandwidth was reset to 0MB on November 1st and therefore we have not exceeded our usage for the month.
We emailed Hetzner Technicial Support with the following:
Quote:
Our server EQ 4 #XXXXX exceeded 2TB by roughly 650GB last month and was restricted to 10mbit/s as per Hetzner's policy.
It is now November 2nd and our server still remains restricted to 10mbit/s.
Can Hetzner please have a look into why this is the case and resolve the issue?
We received the following reply from Hetzner
Quote:
Your network connection has been throttled. Please contact our product advice.
This will tell you everything about your options.
This was not the response I expected, therefore I emailed their Technical Product Advice team with the following:
Quote:
Our server EQ 4 #XXXXX should not be throttled as it is November now.
Your website states "Traffic Usage is for free. We will restrict the connection speed to 10 MBit/s if more than 2000 GB/month are exceeded."
The Hetzner Robot states our usage is 10GB for the current month. Therefore it should not be throttled as we have not exceeded 2000 GB for the current month.
In turn I received the following response which was very unexpected response by Hetzner
Quote:
if a server is reduced once it stays "for ever" on 10 mbps or you agree paying overusage over 2 TB for the future with 14.90 Euro/TB or you remove traffic intensive application from server.
I have read and screenshot all their terms and conditions and also system policies which does not state any where that I agreed to stay on 10mbps once going over the 2TB/month.
Since Hetzner Online AG operates out of Germany, And since Germany is a member state of the European Union. It is bound by the Consumer Protection Directives of the European Union.
My question is have I interprated what Hetzner are offering/selling incorrectly or they have mislead me?
If they have mislead me then some of following rights and responsibilities apply, these apply everywhere in the EU.
Quote:
If the item you bought does not look or function as it was advertised, or if it is not satisfactory, you have the right to have the item replaced at no extra cost or to get your money back if the replacement was not completed in a reasonable time.
If you buy goods that turn out to be faulty, manufacturers must compensate you for any personal injury or damage caused to property.
When you buy goods or services by post, telephone, fax or through the Internet from a professional trader, you have the same rights in relation to guarantees as if you had bought them in a shop.
If they have mislead me I will be asking for a full refund of my last invoice which included setup costs and have no additional charges added to my account as I will be terminating my service with them asap and start searching for a new provider.
What's BurstNET's policy on the clients of a reseller incase a resller goes out of business?
do they then directly take over or something? how does it work? how do i get support for the server? when i buy from a reseller do i need to approach him for support or directly burstnet?
also if i buy from a reseller can i still get direct support from burstNet irrespective of the reseller being or not being in b business?
I have mod_security setup in WHM and am seeing a lot of these entries for various IP's.
Access denied with code 406 (phase 1). Match of "rx ^((?:(?:POS|GE)T|OPTIONS|HEAD))$" against "REQUEST_METHOD" required. [id "960032"] [msg "Method is not allowed by policy"] [severity "CRITICAL"]
