Real Web Host - Disappointed

Just thought I would write a review of Real Web Host and how I came to be disappointed with them and there services.

I first came across Real Web Host some time ago, a friend had recommended them, and hosted a number of web sites with them.

After a period of time hosting with them I decided to leave to set up a project I was working on, I worked on my project for about a year but things did not work out so I decided to cut my losses and close the project down.

This left me needing hosting for a couple of web sites I still had so I went back to Real Web host last year and bought hosting for my 2 web sites.

During the last 4 or so months I kept getting problems with connecting to my web sites and FTP, they did not last for long but they seemed to be happening more frequently of late.

Now normally one would submit a ticket if something like this keeps happening but I didn't and my reasons for that is from my experience of replies to previously submitted tickets.

To clarify the above paragraph, when I submitted a ticket about a problem with my hosting I would often get a short and somewhat rude response saying there is no problem and to check again, obviously I would check again and the problem would have mysteriously have disappeared, this would be the scenario for many different problems I submitted tickets on, I would report a problem, they would reply saying there is no problem and miraculously the problem that I reported had disappeared.

Now I appreciate from time to time there may be problems with a hosting account but what I do not appreciate is being treated like an idiot when I report a problem with them fixing it and then telling me there was no problem to begin with and often they would do this in a condescending and rude manner.

Now due to my two experiences of hosting with Real Web Host and the current economic climate I find myself in I decided to cancel my accounts with them and move my 2 sites to where I could get the best value and services for my money.

I searched the Real Web Host web site for information on cancellations and came across the following page [url]

On this page it clearly states that: "Customers can cancel service any time and be refunded any full months that are pre-paid"

I had paid for both on my accounts a year in advance so I submitted 2 tickets to there billing department, one for each hosting account, informing them that I wished to cancel my hosting with them and that I respectfully requested a refund for the 2 full months that were remaining on each account, 4 months in all totalling $32

I received a reply asking why I had submitted 2 tickets on the same issue and that one was good enough, they also linked to there rules page and told me to read it with regard to cancellations and refunds.

I replied to them saying I had submitted 2 cancellation tickets because I was cancelling 2 hosting accounts, I also replied saying that I had read there rules page but that it contradicted another web page on there web site which says "Customers can cancel service any time and be refunded any full months that are pre-paid" I also linked them to the page.

The reply I got back was a quote from there rules page about cancellations and an instruction to read them again.

I then replied to that ticket saying that I had already read there rules page and did not need to read it again and I again linked them to the page on there web site that said "Customers can cancel service any time and be refunded any full months that are pre-paid" and I respectfully asked them to honour this and refund me for my unused months.

I got a reply back sating that the page I linked to was incorrect and that there rules page has been the same way for 5 years and it overrides any other information that I see or find on there site.

I took there latest reply to mean that they would not be honouring the statement on the page I linked them to on there web site that clearly states "Customers can cancel service any time and be refunded any full months that are pre-paid" and that no refund would be forthcoming.

In closing what started out as a good experience with Real Web Host turned into one of disappointment over time, with condescending and rude replies to tickets that often treated me like I was an idiot down to them not willing to give me a refund for my unused months even though it clearly stated on there web site that they would refund for any unused months.