Virpus, How You Have Disappointed Me In Two Months

Sep 26, 2008

I signed up with Virpus over a year ago when I found a nice deal here on WHT. After having months of no problems, and decent support I would eventually tack on two more VPS' to my account, bringing the total to three through Virpus.

However, starting in July I started to have uptime issues with them. Their nodes were constantly on the fritz and it was starting to feel like a weekend experience of their node having issues. It finally got to the point at the beginning of September that I no longer wanted to deal with the ******** of their node problems, so I made the decision to transfer over accounts to Infinitie, where I have another VPS with.

Each ticket I submitted in regards to any of my three VPS being down would have a slow response and either a "It's up now" type of comment. :

7/22 - VPS 'are down, can't access anything. Ticket sent in, node problem.
7/29 - VPS' are down, again, node problems
8/11 - VPS' are down, never had the issue resovled within ticket. Had to find out from a newsletter that it was a node issue again
9/07 - VPS' are down again, took 12 hours for a reply (and 12 hours of downtime on three of my VPS). Node problem ... surprise surprise.
9/09 - VPS' are down again, only took an hour for a reply this time, and was told that the node was not working properly this time..
9/12 - VPS' are down again, took 11 hours for a reply. Node problems.

As you can see it got really frustrating in September. Not one mention of credit throughout the node problems I had to endure, although they did send out a newsletter offering a $5 credit to people who submitted some feedback to them. Amazing how that will get credit, but their crap *** nodes constantly having problems and me having well over days of downtime doesn't.

So I bit the bullet and submmited a cancellation request for my VPS that was due first (the other two were about a week after) and I ended up getting a nice little kiss-*** ticket opened up on the cancellations behalf offering me a credit for the issues pending I copied the ticket ID numbers back. This ticket was sent to me on 9/21.

Given that I've been a customer with them for over a year, I decided to give them the benefit of the doubt and allow them to offer me up a credit and see how it went for another month. Granted, at that point one of the servers was already transferred and running at Infinitie thanks to John giving me a stellar deal after explaining my problems to him.
It's now 9/26 and the ticket that Ken opened up in regards to my cancellation has never even been replied to. I've updated it a few times (so they'd get some notification and see the bright *** orange "customer-reply" in whmcs) but to no avail. So far I've had two payments already go through (silly me forgot two were on subscriptions) and one of them being for a service I canceled prior to the due date. Obviously it being a subscription I can't dispute it, but I did ask in my ticket for a refund for the two invoices that went through and hopefully credit put in place of it. I've since canceled both of the Paypal subscriptions so I don't forget about it again next month.

I'm just posting it here because I know Ken occasionally hits up WHT, and I've already exhausted my resources with replying to tickets. Sometimes publicly stating an issue seems to get a better response from a company.

Just really disappointed with how Virpus has turned out after the year of being with them. Their support had typically been stellar when I first came to them in September of last year, and throughout my stay here.

ETA: Not even 5 minutes later after I get the entirety of this written up, I received a reply to my ticket stating that a refund could be not be issued for the two invoices that went through (one of them being a payment that was made AFTER I canceled the VPS...) But it's still annoying that it took five days for a two-liner reply.

I'm still way too hesitant to remain with Virpus at this point, even with a mention of credit for all my services that have been affected

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Virpus Review - Excellent - 2+ Months

Nov 26, 2008

Virpus review - Excellent

Its my great Privilege to give them a excellent rating.

I ordered vps almost 2 and half months back after we had a poor run at WOC (not even for a month at them).

We had recd. so far fabulous support from their crew. The usual ticket reply time is awesome for an semi-managed vps.

Any reply with in 30mins and if provided proper information required as well they would do give the update and time note.

We didn't have any down time on our vps so far. The free back up facility for an semi-managed vps is really awesome. I was searching for a similar feature with lots of hosts but was unlucky. Just then came virpus to solve my every need.

Its just for a namesake they are semi-managed, I get support as if I get a complete managed support.

Till now no ticket on mine has been either ignored or nor delayed in response.
The speed is great and better than our previous hosts

My final word is Virpus Rocks - www.virpus.com

As far as my experience in concerned I will look forward to this company for a very long relationship with them and try to get my friends tied up at this excellent host.

Its been really my pleasure to give this review on virpus. Once again thanks Virpus team for making my life so easy and simple online.

This review is completely based on our experience and not any hand written material I give them 10/10 from my heart.

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Virpus Networks (virpus.com) Review

Mar 21, 2008

We have had a cheap server at Virpus Networks (virpus.com) for 3 months. Everything has been great.

Today at 1030AM CDT, the box suddenly went offline. We asked for a reboot via AIM and Help Desk Ticket and Ken stated he would drive to the facility and reboot it.

As of 210PM CDT, the box was still offline but Ken was on AIM. We asked him about it and he stated he had just received a SPAM complaint and that his carrier, LightEdge, nullrouted the IP as there policy is nullroute and then notify of the complaint.

When asked when Virpus received the SPAM complaint, Ken advised us he had received it earlier in the day but he did not have time to forward it on.

When asked how to go about getting the box put back online, mind you it was the 1st SPAM Complaint and we rectified it in our database within 5 minutes of receiving the ticket at 220 PM, he stated it was upto LightEdge and he has expressed his concerns of this policy but there was no response and he had no ETA for a fix.

Also, as a side note, Virpus Networks advertises ATT, QWest, XO, Cogent and Verizon however the only thing your able to get to unless your directly on the ATT, QWest, XO, Verizon network is Cogent.

Think twice about getting a VPS or Dedicated Server with Virpus.

I cannot wait to hear Kenneth Odem's response to this post as Im sure he'll be here to defend himself and say its all our fault for getting the 1 SPAM Complaint which I admit, getting a SPAM complaint against you is bad however the mannfer of suspending the account and then contactin the customer 4 hours later is absolutely rediculous.

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Jan 2, 2009

Disappointed with ZipServers.com ....

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Disappointed In Geekstorage

Sep 7, 2008

In the beginning everything was fine, must say Norman at geekstorage is a great guy, but the other guy Jay Higdon is a total piece of work. One of the worst people i have ever tried working with.

I got hosting with them about a week ago, norman helped me setup the site to work, but not fully, main feature of the site failed due to server setup errors. In the beginning when i got the host there was tons of whm erros and errors on server that norman needed to fix.

Anyway my complaint is this, today I sent a ticket and explained that i will need to migrate my site to a different host but after when its done i will email them again and tell them its done so they can cancel my account. About 5 min later i try to log into my site, and none of my sites are working. I tried emailing Jay, which was the person working at the time and asking him what did he do, and that i said i need to migrate the site to another server.
I never got a reply, got my refund (-$18), but all my work is gone and i cannot get in touch with Jay. When i open a ticket, i get a message from him that ticket was deleted.

I know there is lots of happy people with this service but this is a warning, if you try cancel with them they will treat you like a piece of garbage. Now, im out of a server, all my work is gone, geekstorage is ignoring all my messages to even get my backups, cause i know they have them (i had the addon safetyweb where they make 2 backups a day)

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Disappointed So Far With Webserve

Aug 26, 2008

I've read some reviews about webserve and its reasonable pricing and thought I'd give them a try. I also live in the Vancouver area and thought I'd support a local Canadian company.

I usually start small with web hosting companies and try out their forwarding service first. If the service is on par or exceptional, I'll move clients on to the service and expand web hosting options.

So far, it hasn't been a great experience at all with webserve. I have an unanswered support request that is still classified as "New" for the past 3 weeks and also have another support incident that is reaching 8 days old.

At this point, I wouldn't recommend this web hosting service to people hosting a company or business. From experience, your clients will lose trust and reliability. I'm just glad I only purchased the URL forwarding service and did not invest in one of their full hosting packages.

If I don't hear from them in another week, I'm going to have to transfer domain services to a more reliable company.

By reading the reviews, I thought only a "few" people had some issues with webserve and regretfully went ahead with purchasing a service from them.

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Very Disappointed With Canadawebhosting

Feb 13, 2008

I ordered load-balanced clustered Windows hosting, and after outage after outage after outage pestered tech support until they admitted that their Windows "clustered load balanced" hosting is in fact good old regular 200-sites on one box shared hosting.

Here’s their site:
[url]

And here’s my thread with support:

Snehal - 2/6/2008 7:55:49 AM
Hi [me],
As discussed, we have checked on the server and there was load on the server it was showing 80% CPU and memory used.
We have restarted web service and it back to normal.
Please let us know if we can be of any further assistance.
Thanks,
Sneh
System Administrator
Contact No : 1-647-723-5077 Ext 603
Toll Free Support: 866-416-4843

[me] - 2/6/2008 8:45:00 AM
We are supposed to be on a clustered arrangement to prevent this from happening. Are we on a clustered environment?

Evan - 2/6/2008 3:54:57 PM

Hi [me],
I apologize for the confusion.
Our Linux/Unix systems are load balanced clusters, however our Windows servers are standalone.

We apologize for the inconvenience caused by the short interruption of service.
Evan Hickey
Synergy Support Team
Canada Web Hosting

[me] - 2/6/2008 8:18:46 PM
The service we have is advertised as "clustered server architecture, load balancing and disaster recovery...Load Balanced Windows 2003 (IIS6) Web Cluster" - I am quoting right off your web site:
[url]
Please explain what is going on - I think there is some serious miscommunication here, or a wide variation in what I thought we are getting and what we are actually getting.

Arinjay - 2/6/2008 8:53:01 PM
Hello [me],
I will have our Manager Nadia to get back to you with the details on this.
Thanks,
Arinjay Sonawane.
System Administrator - Canada Web Hosting
[url]
Toll Free Support: 877-587-2771

Aftermath...

Nadia Keshwar (the person in charge of customer service at Canada Web Hosting) didn’t call me. I had to call and implore the sales department to get her to finally call me. Her response was “oh, I’ll have to talk to the marketing people about that.” I told her I feel totally ripped off and want to speak to the company President, Brian Sheppard. She said he'll call me. He hasn't.

I chose Canada Web Hosting because they seemed above-board and legitimate. They are a big enough outfit.

Why would they pull a cheap stunt like this?

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Disappointed With Jaguarpc

May 14, 2008

i joined jaguarpc a week ago with the intention of setting up a java based mud server on the system. after the vps was set up, i sent a ticket in requesting help on installing gcc, yum and java. when java 1.4.2 was installed, i requested a newer version be installed, in which case they informed me it would cost $70.00/hr to perform. i had linked the installation page for the program i was installing that stressed the need for the most up to date java jdk, of which 1.4.2 is not.

i then decided to attempt the install myself. however, there were numerous errors involved, to which support attributed to corruption of the data files. the solution? reinstallation of the os. the cost of this procedure is $15.00. i sent a response to this, making sure that the reinstallation was really necessary to make the latest sun java jdk work. the tech confirmed that it was needed to get rid of the corrupted libraries.

I paid the $15.00 for the os reinstall, and had the tech install gcc, yum and the newest sun java jdk. however, when i attempted to check the version, a memory error occurred. after trying to set the xms and xmx settings to no avail, i sent a ticket to support asking for the issue to be looked into.

support responded with this:

Java requires a lot of resources to initialize which a VPS can't provide and that is why it is failing to initialize. If you really need Java you should go for Dedicated sever.

when i replied asking why this was not revealed 10 tickets ago, the support responded with:

We are sorry for that. In fact Java is quite resource intensive and can't run correctly in VPS environment. Even if you add more RAM it will work for sometime but again afte some time starts failing. So it is recommended that you do not use Java on VPS and go for Dedicated server.

thank you for apprising me of this after i pay to get the os reinstalled. nearly all of my tickets concerned java, and i stated that it was needed by the program i wished to run. at no point before this was it mentioned that the latest version of java would not be capable of being run on the vps.

overall, i am disappointed with this company, and plan to cancel my account.

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FutureHosting - Good, But Also Disappointed

Mar 6, 2009

A little background.

I emailed sales and asked specifically about running Tomcat on the server as I have a java webapp I'm testing and trying to get running.

Sales were responsive and confirmed Tomcat was ok to run and recommended a plan which I went with.

My experiences so far:
Support up to now has been very responsive.

My concerns:

I asked for Java and Tomcat to be installed. They were, but today I found that:

- Java had reverted to an old version

- Tomcat which was version 5.5.23 now appears to be 5.5.25 and is in a different directory (5.5.23 was in /var/lib/tomcat5/, 5.5.25 now in /home/cpeasyapache/src/apache-tomcat-5.5.25/. In addition, the config file
tomcat-users.xml no longer had the manager role in it. I have re-added it but attempting to login fails every time.

Why am I disappointed? I asked specifically in my support ticket why Java disappeared. No real answer and I have wasted much time trying to get a java webapp deployed without having to also contend with outside influences changing Java and Tomcat without my knowledge until I discovered these problems.

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Real Web Host - Disappointed

Jul 18, 2008

Just thought I would write a review of Real Web Host and how I came to be disappointed with them and there services.

I first came across Real Web Host some time ago, a friend had recommended them, and hosted a number of web sites with them.

After a period of time hosting with them I decided to leave to set up a project I was working on, I worked on my project for about a year but things did not work out so I decided to cut my losses and close the project down.

This left me needing hosting for a couple of web sites I still had so I went back to Real Web host last year and bought hosting for my 2 web sites.

During the last 4 or so months I kept getting problems with connecting to my web sites and FTP, they did not last for long but they seemed to be happening more frequently of late.

Now normally one would submit a ticket if something like this keeps happening but I didn't and my reasons for that is from my experience of replies to previously submitted tickets.

To clarify the above paragraph, when I submitted a ticket about a problem with my hosting I would often get a short and somewhat rude response saying there is no problem and to check again, obviously I would check again and the problem would have mysteriously have disappeared, this would be the scenario for many different problems I submitted tickets on, I would report a problem, they would reply saying there is no problem and miraculously the problem that I reported had disappeared.

Now I appreciate from time to time there may be problems with a hosting account but what I do not appreciate is being treated like an idiot when I report a problem with them fixing it and then telling me there was no problem to begin with and often they would do this in a condescending and rude manner.

Now due to my two experiences of hosting with Real Web Host and the current economic climate I find myself in I decided to cancel my accounts with them and move my 2 sites to where I could get the best value and services for my money.

I searched the Real Web Host web site for information on cancellations and came across the following page [url]

On this page it clearly states that: "Customers can cancel service any time and be refunded any full months that are pre-paid"

I had paid for both on my accounts a year in advance so I submitted 2 tickets to there billing department, one for each hosting account, informing them that I wished to cancel my hosting with them and that I respectfully requested a refund for the 2 full months that were remaining on each account, 4 months in all totalling $32

I received a reply asking why I had submitted 2 tickets on the same issue and that one was good enough, they also linked to there rules page and told me to read it with regard to cancellations and refunds.

I replied to them saying I had submitted 2 cancellation tickets because I was cancelling 2 hosting accounts, I also replied saying that I had read there rules page but that it contradicted another web page on there web site which says "Customers can cancel service any time and be refunded any full months that are pre-paid" I also linked them to the page.

The reply I got back was a quote from there rules page about cancellations and an instruction to read them again.

I then replied to that ticket saying that I had already read there rules page and did not need to read it again and I again linked them to the page on there web site that said "Customers can cancel service any time and be refunded any full months that are pre-paid" and I respectfully asked them to honour this and refund me for my unused months.

I got a reply back sating that the page I linked to was incorrect and that there rules page has been the same way for 5 years and it overrides any other information that I see or find on there site.

I took there latest reply to mean that they would not be honouring the statement on the page I linked them to on there web site that clearly states "Customers can cancel service any time and be refunded any full months that are pre-paid" and that no refund would be forthcoming.

In closing what started out as a good experience with Real Web Host turned into one of disappointment over time, with condescending and rude replies to tickets that often treated me like I was an idiot down to them not willing to give me a refund for my unused months even though it clearly stated on there web site that they would refund for any unused months.

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Disappointed With Future Host

Nov 13, 2008

I'm just like anyone else, after hosting my website for a while with shared host, i think it's time to try out VPS. One of my sites, which was just set up and host with a shared hosting company, is using Joomla and it's a database driven site, so shared host is not a solution for it. As the number of user increasing quite fast for the shared server to handle, i think i will find a VPS package for this site. After doing some research, i found that Future Host has a lot of good reviews. Going to their, read about VPS linux hosting package, i decided to go for the Cpanel Platinum. Their Sales support was good, i had a chat with them and they gave me all the info about the offers and specials. I thought i was lucky because i found a good deal and a good host for my first VPS experience, but i was wrong.

After i purchased the VPS package and received the payment information, i did not receive anything else from them. After waiting more than 6 hours, I decided to contact them for support and ask whether they have activated my account or not. They said that they were supposed to send me a Welcome letter, in which i can find out about my VPS account but they did not. They also said "your VPS should be provisioned within the next 2 hours", if not i will have to contact them again (?). Anyways, waiting another 2 hours later without receiving anything, i submitted a ticket again and have no reply since.

They promised 30 minutes support systems but my ticket hasn't been reply for 7 hours. I submitted another one asked them nicely that if they can't activate my account, whether i can get my money back? I get no reply whatsoever until now. I think anyone in my situation would be disappointed as well, when you find a new host you looked for information, read a lot of reviews and hope we will get a good host, just to find out may be that's not true!

( I can send all screen-shots of all the tickets and account info that i dealed with Future Host if required )

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Disappointed With CheapVPS.co.uk's Support Staff

Oct 24, 2008

Don't get me wrong, I really enjoy hosting with CheapVPS.co.uk, but I find their level 1 support staff to be lacking the basic skills required to respond in a helpful manner.

Their typical replies often instruct me to confirm that the problem has been resolved, when in fact nothing has changed; this is just a waste of my time (and theirs).

I would expect that my issue is forwarded to level 2-3 admins when level 1 staff can't provide a sound solution/fix. This is the case sometimes, but not always. Most importantly (and this occurred to me today) level 1 staff should never, in any form, have access to a customer's VPS without prior consent/approval. Maybe I'm coming off as a little paranoid here, but I'm not fond of the idea of inexperienced individuals going through my stuff. Limiting access to just level 2/3 admins can only mean good as far as security is concerned.

I honestly can't recall a time when a good solution was provided by level 1 staff. While I strongly trust Rus Foster and the way he conducts business, I would ask him to take the above into account and reconsider the policies in place.

(I was originally going to paste a screenshot of my last support ticket, but I now think it won't be neccassary as my post adequately conveys my concerns)

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Virpus Is Down

Nov 1, 2009

I found my vps in virpus is down

even their main site virpus.com is down either

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VIRPUS AND IRC

Sep 7, 2008

I ordered from them a little over a week ago the $10 package as a test to see if they would set it up and it seemed to run ok things that crashed i assume did so because of low ram (gameserver/ventserver)and from day 1 after realizing it didnt have enough ram i began using it as a free shell host for people to stay connected to irc (i had read the aup and tos before signing up and irc was not mentioned as against rules ANYWHERE) and they didnt allow making swap files (which is fine i guess) so I ordered another one only this time the supreme package and kept the other one as an irc host and then tried running the gameserver off the new one with 3gb of ram...it still didnt run properly so i figured ok ill just usethis one to run irc and other stuff as well..after 10 days the server suddenly drops ALL irc connections and i made a ticket and asked if I accidently firewalled it myself or if something they did affected it heres the response i got from my tickets

My Ticket

cant connect to hpyervm getting a mysql cannot connect error (copied and pasted its:"Could not connect to Mysql server... ") and all of the services using irc on the server dropped this morning for no apparent reason was it something someone did on the server or did you guys change something cause now it just times out any irc connection before connecting but the servers ping and respond to other stuff fine.

Two Minutes later:

We have restored the SQL server on our master node. Additionally due to some abuse issues, we have banned IRC ports. For the life of our company we have disallowed and banned IRC from being hosted, which is stated in our AUP, so you should not be hosting IRC of any type on our network in any case.

Me (a few were in between that and this but they were not related to waht i am posting really):
Alright i submitted it and i reread the aup and even did a search ... irc is not mentioned ONCE in there let alone as not allowed....

they never responded to that but they did respond
Them:
We will get this processed within todays business day.

at the end which i am assuming was refering to my cancellation and request of money back under the 14 day garantuee. It is more than 24 hours later and they still have not showed where the aup says irc is not allowed and i have not recieved money back.

Result and conclusion: It is a scam company there 24/7 support chat is NEVER online even during the business hours they state and the company doesnt even read its own tos/aup.

for those who want to read the aup here it is

No Virpus Networks servers or networks may be used for:

- Email spamming
- Warez, Hackz or Serialz sites.
- Illegal content or activities
- Any other type of high packet load or disruptive network traffic
- Ask before you attempt something questionable, it will save us all a lot of trouble.

thats whats listed as "not allowed"

full aup at virpus.com/legal/aup.html

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Virpus

Jun 5, 2007

With so many downtime issues in the last 3 days and so much downtime, lack committment and quality , I requested a refund. ITs been 3 days since the request (Saturday-Sunday-Monday) all 3 days over now and no reply EXCEPT it has been forwarded to someone or will update you shortly (never happened!). I can accept the weekend excuse but the weekday excuse?!

I also have an RDNS ticket that wasnt' even resolved since 24/25th of May ...thats almost 2 weeks. I get the same was done (wasnt done), will update you (never got updated)...thing.

After the issues in network and attacks, they never even sent out the latest apology email to the clients (the last downtime or network issue). And all their outsourced techs say is "am looking in your issue and will update you"....

I tried calling the helplines, no one picks up. Live Chat isnt live chat since no one is online (except at a random time it seems). Tech support doesnt' exist ..it's just someone saying will update you shortly and then they probably email the DC (who clearly dont care about Virpus by doing nothing). SO its a fault of Virpus and the DC. Thats why their email (last one) talked about moving off the Datacenter.

Now I have lost 6 clients and lost over 200$ , which sadly Virpus being an LLC (Limited Liable Company) I can't really sue. Their 100% uptime or SLA is nothing but an insult to everyone. Support "was" great when you signup...It's like you get everything you want UNTIL after 2 weeks, when you're forgotten (or maybe in the time zone I live in support doesnt work at all or the un-qualified outsourced support kick in).

Anyhow, both ways I have begun moving most of my sites off this amazingly terrible vps host (I had tested them around 4 months back with similar results except for the network issues). Also I tried formating and reloading the VPS using Virtuozzo with them..It doesn't work. Basically Virpus is offering great deals but more about getting lots of clients bundled onto a single server. Theyve added tons of ram to the single server and set everyone on it, without really scanning into clients and realising that 1 attack means downtime for all the clients on the vps - server. It would be better to split them around on multiple host servers to decrease the attack.

Anyhow I am extremely upset with the support I got. They havent replied to my support tickets EXCEPT the usual will update which never got updated and gets forgotten.

Overall based on pricing I'd give them a 3/5
Based on Support 4/5 (for the first 10 days), after that (0/5)
Quality of Company (0.2/5)

Its been a very bad loss for me and being in India, I dont think I would be able to do much about it (legally). They totally messed up with their datacenter (or vice versa) and they've left the upset clients without response and the happy clients...sleep through most of the issues or have been very lucky.

I really didnt' want to post here. But 3 days without a refund reply and 2 weeks with an RDNS no real update/ or apology on the lack of support there...is a huge turn off and has made me really frustrated. I hope Virpus realises their mistakes and begin spending more money on "Knowledgable Support/Staff" and also get ethical and moral before its too late. It's never too late to change, until change isn't even an option. I hope that Virpus will improve and change to the better...

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Virpus Down

Jul 31, 2007

I just got my new server they transferred me to up and running last night. I woke up this morning and it's down. I submitted a ticket about an hour ago and have not had a response. I also can't get to their own web site. Anyone else who uses virpus having problems this morning?

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Virpus Activate VPS

Jan 15, 2009

how much time to Activate a Vps im order one whit virpus in the morning Im pay the VPS but i don´'t have any message, I send 3 Tickets to sales and no response, and whit Support say i need to ask to sales.

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Virpus Networks

May 8, 2008

My server has recently been attacked by members of the following website, using DDoS tools stolen form other script kiddies and rebranded (oh the irony). Having enough, I decided to go on a mission to get these brats shut down:

troyrulz007.com

The site is also filled with links to illegal downloads, porn, etc.

The first thing I did was report them to their webhost. I figured this was the best first step. I opened a ticket and reported what was on the site, and pointed out which parts of their AUP the site was violating. After a few days, I provided them contact information for someone at Rockstar Games, as this site was providing downloads for one of their most recently released titles. I also went ahead and contacted some of the publishers of the software being provided illegaly.

14 days later, the ticket is silently closed with no action taken. Site is still up and still providing illegal downloads of software that people spent a lot of time and money developing.

I know they are a VERY small fish in a large pond, but I had had enough of having my servers crippled (at least know I've learned how to defend against it) and decided I would strike back legally and without stooping to the script-kiddies level.

At this point, I'm convinced Virpus Networks (virpus.com) doesn't give a flying monkey turd about anything other than collecting their pathetic $10/mo.

Was I wrong in assuming they would do anything? Should I have just ignored it and moved on? If not...how do I find out who provides network service to Virpus. I'm sure THEY don't allow this sort of thing.

Maybe I was just being a cry-baby and should've left it alone. I don't know.

But hey...I guess if you want to host a site that breaks pretty much every rule in the book, you know where to go. Looking at their pricing however...yeah I'll not go there on that one.

Anyways...this is a part rant, part notification, part "am I being a whiny jerk" post. Sorry if it breaks any rules.

Thanks for listening. I'd give you that portion of your life back if I could but I've decided to keep it for myself.

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Frustrated With Virpus

Oct 1, 2008

I've been with Virpus for roughly 4-5 months and everything was going well until one day, randomly, when I tried to use the HyperVM backup option I got an error saying "no_premission_to_backup []". I contact support about it and they said they were looking into the issue. I sent in the ticket on 8/9/08. As of today, the issue is still not fixed! All the replies I get are literally "We are working on this issue. We shall update you soon." I am growing very impatient on this issue and I'm wondering if it really does take that long to fix a seemingly simple problem. If anyone knows how to fix this, it would be greatly appreciated.

Also, shortly after, every time I tried to stop, start, or restart my VPS I got this error: "vzctl_doesnt_work_most_likely_vz_service_is_not_running". And guess what the response I get is? Yup, it's "We are working on this issue. We shall update you soon." It's been a few days since then, and I don't see any end to this. I am very frustrated with Virpus at the moment, as my VPS has been down for a couple of days due to this. Is this a very hard issue to fix? Anyone know how to fix it?

Also, the recent problems with the nodes (including mine) really worry me too. Overall I'm really thinking of jumping boat on this one and looking for a new VPS provider. They were good at first, but the constant, same, robotic response that doesn't get these problems resolved are really burning me out.

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Stay Away From Virpus

Aug 8, 2008

Stay away from this provider! Last months I am down straight for 7 days but they promise to improve they service and I give them a chance, now I am down for 3 days straight with no response from them, here the proof: ....

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Is Virpus.com Any Good

Dec 26, 2008

Im planning on Virpus.com so I just want to know if they are any good. I submitted a ticket and its over 24 hours and havent got any reply yet.

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Virpus Cancellation

May 16, 2007

After being extremely dissatisfied with Virpus VPS hosting I decided to cancel my account with them 2 days ago. I opened a billing ticket requesting cancellation of my account and got a reply asking why. I responded and I have not heard back from them since. There is no cancellation confirmation and I can still log on to my account.

I've tried calling during the past 2 days but I only get a voicemail. Yes, that's right... voicemail everytime I call for the past 2 days. I've had no choice but to contact my credit card company and inform them that I no longer authorize Virpus to place any charges to my account.

Has anyone else tried to cancel an account with Virpus and have the same thing happen?

If yes, what did you have to do to get the cancellation to go through?

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Virpus Cancellation

May 30, 2007

After being a customer of Virpus networks for less than 3 months I decided to cancel my VPS.

I have posted several tickets to staff, support, management but I have no reply from them.

Virpus is trying to charge my credit card for a service I cancelled more than 10 days ago.

There are other post with the same problem in the past.

I hope that Virpus stop trying to charge my credit card for a service I cancelled in advance.

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Virpus Review: 1 Month

Apr 9, 2009

Here is my review of Virpus after being with them for 1 month.

Uptime: 10/10

So far I have not experienced any outages and I am going to have to give them a 10 on that as I have seen many threads in the outages about them but it appears they solved that issue and I was never effected by any of those.

Support: 8/10

I will give the support a 8 as sometimes on off times it could take up to about 30 minutes for the first response which is great but then after that the responses tend to be around 2 hours or so. Overall though the support is great!

Price: 10/10

I signed up with there plan that was cPanel included and had double bandwidth and ram. I was thinking it was too good to be true and that the VPS was not going to be quality, but I am glad I was wrong!

Performance: 9/10

The performance of the server is overall great so far. I have had no issues as far as the server being anything but fast. I will have to commend them on having great hardware and not overselling there services like a lot of the VPS providers these days.

Overall: 9/10

I would highly recommend them as they have been a great provider overall and I hope that they keep up the good work in the future.

Domain has been reported for verification.

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Virpus - No Reply To Cancellation

Apr 12, 2009

Virpus - what hppd no reply to cancellation ?

806581 - Ticket id for reference

My friend wanted to move from virpus as he was having some issues, he mentioned all his reasons in the ticket and asked for the refund amount which was already existent in the virpus account, which he had paid them much earlier.

There was no reply to his ticket even after 2 days ..
So, he asked me to send an pm to Ken, haven't got reply from Ken either.

Recently, the sales dpt, replies haven't been up to the mark at virpus , their tech support still sounds good though,

Never expected this longer delay virpus - Ken, its almost 4 days since the ticket has been created and submitted to you,

sorry for creating a ticket, but u have left no other choice, as I neither got reply from mr.Ken in the past 2 days nor there was a reply to the support ticket.

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Virpus.com VPS Lack Of Support

Oct 12, 2009

I recently signed up to virpus for their VPS managed services,

I contacted them on the 9th to get the server up and running so i can run the dolphin social network software, a few quick replied tickets were sent back and forth the final was

'We are checking the required dependencies for dolphin and will update you once this has been completed. Please note that this procedure would require apache recompilation and therefore possible down time. Please let us know if we can proceed regarding this.'

which i replied that it is fine to proceed.

12 hours passes, i reply again to confirm that they are proceeding, no reply. another 12 hours, i open another ticket to see if i can expedite this. i then get a message which says

' Hello,

We apologize for the delay in getting back with you. This ticket has automatically been escalated to an administrator to speed this ticket up.

We appreciate your patience.

Warm Regards,

Management at
Virpus Networks, Inc.'

now every ticket i submit just keeps sending me this on the hour every hour.

Not the best start to my hosting with Virpus. anyone else had issues with these guys?

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Anyone Have An IM Contact For Virpus Networks

Nov 22, 2008

Anyone have an IM contact for Virpus Networks?

I have Ken on icq but he is n/a.

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Any Reviews For Servebyte Or Virpus

Nov 5, 2008

Servebyte has ridiculously cheap plans:

[url]

Does anyone have experience with them?

What about virpus?

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VirPus :: How Long To Setup?

Jul 28, 2008

I recently read around here and people had their VPS setup within 5 minutes in some cases. I've ordered a VPS from VirPus and I'm not sure how long it usually takes to setup. I'm nearing the 24 hour mark so I'm not sure. How long on average is an acceptable waiting time? or how long would you say it should take?

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Virpus Don't Respect Own Policy

Jun 13, 2008

Virpus don't respect own policy..

14 days moneyback is not true. virpus don't refund at all.
servers are overloaded. very slowly and if you ask for moneyback he. just don't answer you

i have buy signature vps with them and on 10 days.

servers have 1 downtime every day. and sometime (2 days) you cannot log into servers or view page because is overloaded.

when your servers back online. its take aproximatly 30 seconde before " website or panel " load.

just think before purshase. virpus network scam her client and don't respect own moneyback policy.

now i wait paypal issue.

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Virpus Backup Support

Jun 16, 2008

I have purchased Virpus SupermeVPS with memory offer in WHT. But they are misleading customers. They are showing off at [url] as follows:

With HyperVM, a user with administrative access to a VE can easily perform many critical management tasks:

VE Backup/Restore
Back up and restore the VE from the backup including all system and user files

But they don't offer this feature
I want to my HyperVM, there are no tabs, menus or buttons related with "backup". So I sent message to support...

Quote:

Support: Sorry, backup option is available only to admin and I thought you have admin access to HyperVM.
Backup option wont be available for users other than admin

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