Very Disappointed With Canadawebhosting
Feb 13, 2008
I ordered load-balanced clustered Windows hosting, and after outage after outage after outage pestered tech support until they admitted that their Windows "clustered load balanced" hosting is in fact good old regular 200-sites on one box shared hosting.
Here’s their site:
[url]
And here’s my thread with support:
Snehal - 2/6/2008 7:55:49 AM
Hi [me],
As discussed, we have checked on the server and there was load on the server it was showing 80% CPU and memory used.
We have restarted web service and it back to normal.
Please let us know if we can be of any further assistance.
Thanks,
Sneh
System Administrator
Contact No : 1-647-723-5077 Ext 603
Toll Free Support: 866-416-4843
[me] - 2/6/2008 8:45:00 AM
We are supposed to be on a clustered arrangement to prevent this from happening. Are we on a clustered environment?
Evan - 2/6/2008 3:54:57 PM
Hi [me],
I apologize for the confusion.
Our Linux/Unix systems are load balanced clusters, however our Windows servers are standalone.
We apologize for the inconvenience caused by the short interruption of service.
Evan Hickey
Synergy Support Team
Canada Web Hosting
[me] - 2/6/2008 8:18:46 PM
The service we have is advertised as "clustered server architecture, load balancing and disaster recovery...Load Balanced Windows 2003 (IIS6) Web Cluster" - I am quoting right off your web site:
[url]
Please explain what is going on - I think there is some serious miscommunication here, or a wide variation in what I thought we are getting and what we are actually getting.
Arinjay - 2/6/2008 8:53:01 PM
Hello [me],
I will have our Manager Nadia to get back to you with the details on this.
Thanks,
Arinjay Sonawane.
System Administrator - Canada Web Hosting
[url]
Toll Free Support: 877-587-2771
Aftermath...
Nadia Keshwar (the person in charge of customer service at Canada Web Hosting) didn’t call me. I had to call and implore the sales department to get her to finally call me. Her response was “oh, I’ll have to talk to the marketing people about that.” I told her I feel totally ripped off and want to speak to the company President, Brian Sheppard. She said he'll call me. He hasn't.
I chose Canada Web Hosting because they seemed above-board and legitimate. They are a big enough outfit.
Why would they pull a cheap stunt like this?
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Jan 2, 2009
Disappointed with ZipServers.com ....
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Sep 7, 2008
In the beginning everything was fine, must say Norman at geekstorage is a great guy, but the other guy Jay Higdon is a total piece of work. One of the worst people i have ever tried working with.
I got hosting with them about a week ago, norman helped me setup the site to work, but not fully, main feature of the site failed due to server setup errors. In the beginning when i got the host there was tons of whm erros and errors on server that norman needed to fix.
Anyway my complaint is this, today I sent a ticket and explained that i will need to migrate my site to a different host but after when its done i will email them again and tell them its done so they can cancel my account. About 5 min later i try to log into my site, and none of my sites are working. I tried emailing Jay, which was the person working at the time and asking him what did he do, and that i said i need to migrate the site to another server.
I never got a reply, got my refund (-$18), but all my work is gone and i cannot get in touch with Jay. When i open a ticket, i get a message from him that ticket was deleted.
I know there is lots of happy people with this service but this is a warning, if you try cancel with them they will treat you like a piece of garbage. Now, im out of a server, all my work is gone, geekstorage is ignoring all my messages to even get my backups, cause i know they have them (i had the addon safetyweb where they make 2 backups a day)
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Aug 26, 2008
I've read some reviews about webserve and its reasonable pricing and thought I'd give them a try. I also live in the Vancouver area and thought I'd support a local Canadian company.
I usually start small with web hosting companies and try out their forwarding service first. If the service is on par or exceptional, I'll move clients on to the service and expand web hosting options.
So far, it hasn't been a great experience at all with webserve. I have an unanswered support request that is still classified as "New" for the past 3 weeks and also have another support incident that is reaching 8 days old.
At this point, I wouldn't recommend this web hosting service to people hosting a company or business. From experience, your clients will lose trust and reliability. I'm just glad I only purchased the URL forwarding service and did not invest in one of their full hosting packages.
If I don't hear from them in another week, I'm going to have to transfer domain services to a more reliable company.
By reading the reviews, I thought only a "few" people had some issues with webserve and regretfully went ahead with purchasing a service from them.
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May 14, 2008
i joined jaguarpc a week ago with the intention of setting up a java based mud server on the system. after the vps was set up, i sent a ticket in requesting help on installing gcc, yum and java. when java 1.4.2 was installed, i requested a newer version be installed, in which case they informed me it would cost $70.00/hr to perform. i had linked the installation page for the program i was installing that stressed the need for the most up to date java jdk, of which 1.4.2 is not.
i then decided to attempt the install myself. however, there were numerous errors involved, to which support attributed to corruption of the data files. the solution? reinstallation of the os. the cost of this procedure is $15.00. i sent a response to this, making sure that the reinstallation was really necessary to make the latest sun java jdk work. the tech confirmed that it was needed to get rid of the corrupted libraries.
I paid the $15.00 for the os reinstall, and had the tech install gcc, yum and the newest sun java jdk. however, when i attempted to check the version, a memory error occurred. after trying to set the xms and xmx settings to no avail, i sent a ticket to support asking for the issue to be looked into.
support responded with this:
Java requires a lot of resources to initialize which a VPS can't provide and that is why it is failing to initialize. If you really need Java you should go for Dedicated sever.
when i replied asking why this was not revealed 10 tickets ago, the support responded with:
We are sorry for that. In fact Java is quite resource intensive and can't run correctly in VPS environment. Even if you add more RAM it will work for sometime but again afte some time starts failing. So it is recommended that you do not use Java on VPS and go for Dedicated server.
thank you for apprising me of this after i pay to get the os reinstalled. nearly all of my tickets concerned java, and i stated that it was needed by the program i wished to run. at no point before this was it mentioned that the latest version of java would not be capable of being run on the vps.
overall, i am disappointed with this company, and plan to cancel my account.
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Mar 6, 2009
A little background.
I emailed sales and asked specifically about running Tomcat on the server as I have a java webapp I'm testing and trying to get running.
Sales were responsive and confirmed Tomcat was ok to run and recommended a plan which I went with.
My experiences so far:
Support up to now has been very responsive.
My concerns:
I asked for Java and Tomcat to be installed. They were, but today I found that:
- Java had reverted to an old version
- Tomcat which was version 5.5.23 now appears to be 5.5.25 and is in a different directory (5.5.23 was in /var/lib/tomcat5/, 5.5.25 now in /home/cpeasyapache/src/apache-tomcat-5.5.25/. In addition, the config file
tomcat-users.xml no longer had the manager role in it. I have re-added it but attempting to login fails every time.
Why am I disappointed? I asked specifically in my support ticket why Java disappeared. No real answer and I have wasted much time trying to get a java webapp deployed without having to also contend with outside influences changing Java and Tomcat without my knowledge until I discovered these problems.
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Sep 26, 2008
I signed up with Virpus over a year ago when I found a nice deal here on WHT. After having months of no problems, and decent support I would eventually tack on two more VPS' to my account, bringing the total to three through Virpus.
However, starting in July I started to have uptime issues with them. Their nodes were constantly on the fritz and it was starting to feel like a weekend experience of their node having issues. It finally got to the point at the beginning of September that I no longer wanted to deal with the ******** of their node problems, so I made the decision to transfer over accounts to Infinitie, where I have another VPS with.
Each ticket I submitted in regards to any of my three VPS being down would have a slow response and either a "It's up now" type of comment. :
7/22 - VPS 'are down, can't access anything. Ticket sent in, node problem.
7/29 - VPS' are down, again, node problems
8/11 - VPS' are down, never had the issue resovled within ticket. Had to find out from a newsletter that it was a node issue again
9/07 - VPS' are down again, took 12 hours for a reply (and 12 hours of downtime on three of my VPS). Node problem ... surprise surprise.
9/09 - VPS' are down again, only took an hour for a reply this time, and was told that the node was not working properly this time..
9/12 - VPS' are down again, took 11 hours for a reply. Node problems.
As you can see it got really frustrating in September. Not one mention of credit throughout the node problems I had to endure, although they did send out a newsletter offering a $5 credit to people who submitted some feedback to them. Amazing how that will get credit, but their crap *** nodes constantly having problems and me having well over days of downtime doesn't.
So I bit the bullet and submmited a cancellation request for my VPS that was due first (the other two were about a week after) and I ended up getting a nice little kiss-*** ticket opened up on the cancellations behalf offering me a credit for the issues pending I copied the ticket ID numbers back. This ticket was sent to me on 9/21.
Given that I've been a customer with them for over a year, I decided to give them the benefit of the doubt and allow them to offer me up a credit and see how it went for another month. Granted, at that point one of the servers was already transferred and running at Infinitie thanks to John giving me a stellar deal after explaining my problems to him.
It's now 9/26 and the ticket that Ken opened up in regards to my cancellation has never even been replied to. I've updated it a few times (so they'd get some notification and see the bright *** orange "customer-reply" in whmcs) but to no avail. So far I've had two payments already go through (silly me forgot two were on subscriptions) and one of them being for a service I canceled prior to the due date. Obviously it being a subscription I can't dispute it, but I did ask in my ticket for a refund for the two invoices that went through and hopefully credit put in place of it. I've since canceled both of the Paypal subscriptions so I don't forget about it again next month.
I'm just posting it here because I know Ken occasionally hits up WHT, and I've already exhausted my resources with replying to tickets. Sometimes publicly stating an issue seems to get a better response from a company.
Just really disappointed with how Virpus has turned out after the year of being with them. Their support had typically been stellar when I first came to them in September of last year, and throughout my stay here.
ETA: Not even 5 minutes later after I get the entirety of this written up, I received a reply to my ticket stating that a refund could be not be issued for the two invoices that went through (one of them being a payment that was made AFTER I canceled the VPS...) But it's still annoying that it took five days for a two-liner reply.
I'm still way too hesitant to remain with Virpus at this point, even with a mention of credit for all my services that have been affected
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Jul 18, 2008
Just thought I would write a review of Real Web Host and how I came to be disappointed with them and there services.
I first came across Real Web Host some time ago, a friend had recommended them, and hosted a number of web sites with them.
After a period of time hosting with them I decided to leave to set up a project I was working on, I worked on my project for about a year but things did not work out so I decided to cut my losses and close the project down.
This left me needing hosting for a couple of web sites I still had so I went back to Real Web host last year and bought hosting for my 2 web sites.
During the last 4 or so months I kept getting problems with connecting to my web sites and FTP, they did not last for long but they seemed to be happening more frequently of late.
Now normally one would submit a ticket if something like this keeps happening but I didn't and my reasons for that is from my experience of replies to previously submitted tickets.
To clarify the above paragraph, when I submitted a ticket about a problem with my hosting I would often get a short and somewhat rude response saying there is no problem and to check again, obviously I would check again and the problem would have mysteriously have disappeared, this would be the scenario for many different problems I submitted tickets on, I would report a problem, they would reply saying there is no problem and miraculously the problem that I reported had disappeared.
Now I appreciate from time to time there may be problems with a hosting account but what I do not appreciate is being treated like an idiot when I report a problem with them fixing it and then telling me there was no problem to begin with and often they would do this in a condescending and rude manner.
Now due to my two experiences of hosting with Real Web Host and the current economic climate I find myself in I decided to cancel my accounts with them and move my 2 sites to where I could get the best value and services for my money.
I searched the Real Web Host web site for information on cancellations and came across the following page [url]
On this page it clearly states that: "Customers can cancel service any time and be refunded any full months that are pre-paid"
I had paid for both on my accounts a year in advance so I submitted 2 tickets to there billing department, one for each hosting account, informing them that I wished to cancel my hosting with them and that I respectfully requested a refund for the 2 full months that were remaining on each account, 4 months in all totalling $32
I received a reply asking why I had submitted 2 tickets on the same issue and that one was good enough, they also linked to there rules page and told me to read it with regard to cancellations and refunds.
I replied to them saying I had submitted 2 cancellation tickets because I was cancelling 2 hosting accounts, I also replied saying that I had read there rules page but that it contradicted another web page on there web site which says "Customers can cancel service any time and be refunded any full months that are pre-paid" I also linked them to the page.
The reply I got back was a quote from there rules page about cancellations and an instruction to read them again.
I then replied to that ticket saying that I had already read there rules page and did not need to read it again and I again linked them to the page on there web site that said "Customers can cancel service any time and be refunded any full months that are pre-paid" and I respectfully asked them to honour this and refund me for my unused months.
I got a reply back sating that the page I linked to was incorrect and that there rules page has been the same way for 5 years and it overrides any other information that I see or find on there site.
I took there latest reply to mean that they would not be honouring the statement on the page I linked them to on there web site that clearly states "Customers can cancel service any time and be refunded any full months that are pre-paid" and that no refund would be forthcoming.
In closing what started out as a good experience with Real Web Host turned into one of disappointment over time, with condescending and rude replies to tickets that often treated me like I was an idiot down to them not willing to give me a refund for my unused months even though it clearly stated on there web site that they would refund for any unused months.
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Nov 13, 2008
I'm just like anyone else, after hosting my website for a while with shared host, i think it's time to try out VPS. One of my sites, which was just set up and host with a shared hosting company, is using Joomla and it's a database driven site, so shared host is not a solution for it. As the number of user increasing quite fast for the shared server to handle, i think i will find a VPS package for this site. After doing some research, i found that Future Host has a lot of good reviews. Going to their, read about VPS linux hosting package, i decided to go for the Cpanel Platinum. Their Sales support was good, i had a chat with them and they gave me all the info about the offers and specials. I thought i was lucky because i found a good deal and a good host for my first VPS experience, but i was wrong.
After i purchased the VPS package and received the payment information, i did not receive anything else from them. After waiting more than 6 hours, I decided to contact them for support and ask whether they have activated my account or not. They said that they were supposed to send me a Welcome letter, in which i can find out about my VPS account but they did not. They also said "your VPS should be provisioned within the next 2 hours", if not i will have to contact them again (?). Anyways, waiting another 2 hours later without receiving anything, i submitted a ticket again and have no reply since.
They promised 30 minutes support systems but my ticket hasn't been reply for 7 hours. I submitted another one asked them nicely that if they can't activate my account, whether i can get my money back? I get no reply whatsoever until now. I think anyone in my situation would be disappointed as well, when you find a new host you looked for information, read a lot of reviews and hope we will get a good host, just to find out may be that's not true!
( I can send all screen-shots of all the tickets and account info that i dealed with Future Host if required )
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Oct 24, 2008
Don't get me wrong, I really enjoy hosting with CheapVPS.co.uk, but I find their level 1 support staff to be lacking the basic skills required to respond in a helpful manner.
Their typical replies often instruct me to confirm that the problem has been resolved, when in fact nothing has changed; this is just a waste of my time (and theirs).
I would expect that my issue is forwarded to level 2-3 admins when level 1 staff can't provide a sound solution/fix. This is the case sometimes, but not always. Most importantly (and this occurred to me today) level 1 staff should never, in any form, have access to a customer's VPS without prior consent/approval. Maybe I'm coming off as a little paranoid here, but I'm not fond of the idea of inexperienced individuals going through my stuff. Limiting access to just level 2/3 admins can only mean good as far as security is concerned.
I honestly can't recall a time when a good solution was provided by level 1 staff. While I strongly trust Rus Foster and the way he conducts business, I would ask him to take the above into account and reconsider the policies in place.
(I was originally going to paste a screenshot of my last support ticket, but I now think it won't be neccassary as my post adequately conveys my concerns)
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