Very Disappointed With Canadawebhosting

Feb 13, 2008

I ordered load-balanced clustered Windows hosting, and after outage after outage after outage pestered tech support until they admitted that their Windows "clustered load balanced" hosting is in fact good old regular 200-sites on one box shared hosting.

Here’s their site:
[url]

And here’s my thread with support:

Snehal - 2/6/2008 7:55:49 AM
Hi [me],
As discussed, we have checked on the server and there was load on the server it was showing 80% CPU and memory used.
We have restarted web service and it back to normal.
Please let us know if we can be of any further assistance.
Thanks,
Sneh
System Administrator
Contact No : 1-647-723-5077 Ext 603
Toll Free Support: 866-416-4843

[me] - 2/6/2008 8:45:00 AM
We are supposed to be on a clustered arrangement to prevent this from happening. Are we on a clustered environment?

Evan - 2/6/2008 3:54:57 PM

Hi [me],
I apologize for the confusion.
Our Linux/Unix systems are load balanced clusters, however our Windows servers are standalone.

We apologize for the inconvenience caused by the short interruption of service.
Evan Hickey
Synergy Support Team
Canada Web Hosting

[me] - 2/6/2008 8:18:46 PM
The service we have is advertised as "clustered server architecture, load balancing and disaster recovery...Load Balanced Windows 2003 (IIS6) Web Cluster" - I am quoting right off your web site:
[url]
Please explain what is going on - I think there is some serious miscommunication here, or a wide variation in what I thought we are getting and what we are actually getting.

Arinjay - 2/6/2008 8:53:01 PM
Hello [me],
I will have our Manager Nadia to get back to you with the details on this.
Thanks,
Arinjay Sonawane.
System Administrator - Canada Web Hosting
[url]
Toll Free Support: 877-587-2771

Aftermath...

Nadia Keshwar (the person in charge of customer service at Canada Web Hosting) didn’t call me. I had to call and implore the sales department to get her to finally call me. Her response was “oh, I’ll have to talk to the marketing people about that.” I told her I feel totally ripped off and want to speak to the company President, Brian Sheppard. She said he'll call me. He hasn't.

I chose Canada Web Hosting because they seemed above-board and legitimate. They are a big enough outfit.

Why would they pull a cheap stunt like this?

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