FutureHosting - Good, But Also Disappointed
Mar 6, 2009
A little background.
I emailed sales and asked specifically about running Tomcat on the server as I have a java webapp I'm testing and trying to get running.
Sales were responsive and confirmed Tomcat was ok to run and recommended a plan which I went with.
My experiences so far:
Support up to now has been very responsive.
My concerns:
I asked for Java and Tomcat to be installed. They were, but today I found that:
- Java had reverted to an old version
- Tomcat which was version 5.5.23 now appears to be 5.5.25 and is in a different directory (5.5.23 was in /var/lib/tomcat5/, 5.5.25 now in /home/cpeasyapache/src/apache-tomcat-5.5.25/. In addition, the config file
tomcat-users.xml no longer had the manager role in it. I have re-added it but attempting to login fails every time.
Why am I disappointed? I asked specifically in my support ticket why Java disappeared. No real answer and I have wasted much time trying to get a java webapp deployed without having to also contend with outside influences changing Java and Tomcat without my knowledge until I discovered these problems.
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Oct 14, 2008
Just signed up for a new FutureHosting VPS last night. Their pricing is very good, and the reviews generally kind to them on WHT.
I paid for the $44.99 account with 30 domain Plesk. They have a 35% discount on at the moment that made the package very tempting. Guarantees 768mb RAM, 30gb disk space etc.
Account activated several hours ago.
Took me 1-2 minutes to establish an SSH connection and authorization.
Trying to login to Plesk control panel for the first time has taken 6-7 minutes and it's still loading as I write this.
Load average: 2.01, 1.51, 0.82
Mem: 786432k total, 91000k used, 695432k free, 0k buffers
Swap: 0k total, 0k used, 0k free, 0k cached
Note all I'm doing is running top and trying to access Plesk.
This doesn't look too impressive to say the least.
I know this happens from time to time with most VPS solutions. I've probably been unlucky that I've hit a spike in server load at the precise moment I tried to use the account for the first time.
But anyone have any experiences with FutureHosting that suggest this could be an ongoing problem?
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Nov 25, 2007
i open this thread first to thank futurehosting for all the effort and the help that I receive always.
Sincerely I had problems at first with the high load of the server but has been another VPS on the same node and not mine, but now all it´s ok and work very fast and with all the services updated and optimized.
I got upgrade, credit and many great service offered and this is not the only reason that left me to stay with them a long time.
The important thing for me is the support(maybe not fast like others)but sure you get a profesional solution and a friendly conversation ,no the fast and copied reply and this make you to feel like inside one family.
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Sep 18, 2007
I have been with Future Hosting since April of this year. I originally signed up during a promotion they had here on WebHosting Talk (for their Platinum Unmanaged Cpanel VPS).
My VPS was setup within a couple hours. Their support team was very helpful throughout the entire setup process.
For the months that followed, I had no major problems and everything was running great.
I would rarely experience an outage (in fact the only outages I experienced were due to network upgrades - and upgrades are a good thing). Future Hosting offered to do a free security setup on my VPS (which I thought was excellent - I didn't have to ask them, they asked me).
In the last month, I started to experience some slow downs on the VPS. Sometimes the slow downs were due to high load issues, the SATA hard drives, or a latency issue. I was setup on one of their Dallas servers when this was happening. Future Hosting offered to move my VPS to the Chicago datacenter. I read some posts on here that their Chicago servers are a lot better, so I accepted the offer to move the server. Jim from Future Hosting did the transfer and I was able to transfer all my web sites to the new server with ease. The speed difference moving from Dallas to Chicago was pretty dramatic. They also changed to SA-SCSI drives, and that makes a huge improvement (I believe Chicago and Dallas have the new drives).
In the end, the service at Future Hosting has been excellent. Support is great as well and their technicans are very helpful (especially Jim - great job). I recommend Future Hosting for anyone who wants a VPS. With the amazing prices they offer, and their excellent service, you can't lose.
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Jan 2, 2009
Disappointed with ZipServers.com ....
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Sep 7, 2008
In the beginning everything was fine, must say Norman at geekstorage is a great guy, but the other guy Jay Higdon is a total piece of work. One of the worst people i have ever tried working with.
I got hosting with them about a week ago, norman helped me setup the site to work, but not fully, main feature of the site failed due to server setup errors. In the beginning when i got the host there was tons of whm erros and errors on server that norman needed to fix.
Anyway my complaint is this, today I sent a ticket and explained that i will need to migrate my site to a different host but after when its done i will email them again and tell them its done so they can cancel my account. About 5 min later i try to log into my site, and none of my sites are working. I tried emailing Jay, which was the person working at the time and asking him what did he do, and that i said i need to migrate the site to another server.
I never got a reply, got my refund (-$18), but all my work is gone and i cannot get in touch with Jay. When i open a ticket, i get a message from him that ticket was deleted.
I know there is lots of happy people with this service but this is a warning, if you try cancel with them they will treat you like a piece of garbage. Now, im out of a server, all my work is gone, geekstorage is ignoring all my messages to even get my backups, cause i know they have them (i had the addon safetyweb where they make 2 backups a day)
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Aug 26, 2008
I've read some reviews about webserve and its reasonable pricing and thought I'd give them a try. I also live in the Vancouver area and thought I'd support a local Canadian company.
I usually start small with web hosting companies and try out their forwarding service first. If the service is on par or exceptional, I'll move clients on to the service and expand web hosting options.
So far, it hasn't been a great experience at all with webserve. I have an unanswered support request that is still classified as "New" for the past 3 weeks and also have another support incident that is reaching 8 days old.
At this point, I wouldn't recommend this web hosting service to people hosting a company or business. From experience, your clients will lose trust and reliability. I'm just glad I only purchased the URL forwarding service and did not invest in one of their full hosting packages.
If I don't hear from them in another week, I'm going to have to transfer domain services to a more reliable company.
By reading the reviews, I thought only a "few" people had some issues with webserve and regretfully went ahead with purchasing a service from them.
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Feb 13, 2008
I ordered load-balanced clustered Windows hosting, and after outage after outage after outage pestered tech support until they admitted that their Windows "clustered load balanced" hosting is in fact good old regular 200-sites on one box shared hosting.
Here’s their site:
[url]
And here’s my thread with support:
Snehal - 2/6/2008 7:55:49 AM
Hi [me],
As discussed, we have checked on the server and there was load on the server it was showing 80% CPU and memory used.
We have restarted web service and it back to normal.
Please let us know if we can be of any further assistance.
Thanks,
Sneh
System Administrator
Contact No : 1-647-723-5077 Ext 603
Toll Free Support: 866-416-4843
[me] - 2/6/2008 8:45:00 AM
We are supposed to be on a clustered arrangement to prevent this from happening. Are we on a clustered environment?
Evan - 2/6/2008 3:54:57 PM
Hi [me],
I apologize for the confusion.
Our Linux/Unix systems are load balanced clusters, however our Windows servers are standalone.
We apologize for the inconvenience caused by the short interruption of service.
Evan Hickey
Synergy Support Team
Canada Web Hosting
[me] - 2/6/2008 8:18:46 PM
The service we have is advertised as "clustered server architecture, load balancing and disaster recovery...Load Balanced Windows 2003 (IIS6) Web Cluster" - I am quoting right off your web site:
[url]
Please explain what is going on - I think there is some serious miscommunication here, or a wide variation in what I thought we are getting and what we are actually getting.
Arinjay - 2/6/2008 8:53:01 PM
Hello [me],
I will have our Manager Nadia to get back to you with the details on this.
Thanks,
Arinjay Sonawane.
System Administrator - Canada Web Hosting
[url]
Toll Free Support: 877-587-2771
Aftermath...
Nadia Keshwar (the person in charge of customer service at Canada Web Hosting) didn’t call me. I had to call and implore the sales department to get her to finally call me. Her response was “oh, I’ll have to talk to the marketing people about that.” I told her I feel totally ripped off and want to speak to the company President, Brian Sheppard. She said he'll call me. He hasn't.
I chose Canada Web Hosting because they seemed above-board and legitimate. They are a big enough outfit.
Why would they pull a cheap stunt like this?
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May 14, 2008
i joined jaguarpc a week ago with the intention of setting up a java based mud server on the system. after the vps was set up, i sent a ticket in requesting help on installing gcc, yum and java. when java 1.4.2 was installed, i requested a newer version be installed, in which case they informed me it would cost $70.00/hr to perform. i had linked the installation page for the program i was installing that stressed the need for the most up to date java jdk, of which 1.4.2 is not.
i then decided to attempt the install myself. however, there were numerous errors involved, to which support attributed to corruption of the data files. the solution? reinstallation of the os. the cost of this procedure is $15.00. i sent a response to this, making sure that the reinstallation was really necessary to make the latest sun java jdk work. the tech confirmed that it was needed to get rid of the corrupted libraries.
I paid the $15.00 for the os reinstall, and had the tech install gcc, yum and the newest sun java jdk. however, when i attempted to check the version, a memory error occurred. after trying to set the xms and xmx settings to no avail, i sent a ticket to support asking for the issue to be looked into.
support responded with this:
Java requires a lot of resources to initialize which a VPS can't provide and that is why it is failing to initialize. If you really need Java you should go for Dedicated sever.
when i replied asking why this was not revealed 10 tickets ago, the support responded with:
We are sorry for that. In fact Java is quite resource intensive and can't run correctly in VPS environment. Even if you add more RAM it will work for sometime but again afte some time starts failing. So it is recommended that you do not use Java on VPS and go for Dedicated server.
thank you for apprising me of this after i pay to get the os reinstalled. nearly all of my tickets concerned java, and i stated that it was needed by the program i wished to run. at no point before this was it mentioned that the latest version of java would not be capable of being run on the vps.
overall, i am disappointed with this company, and plan to cancel my account.
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Sep 26, 2008
I signed up with Virpus over a year ago when I found a nice deal here on WHT. After having months of no problems, and decent support I would eventually tack on two more VPS' to my account, bringing the total to three through Virpus.
However, starting in July I started to have uptime issues with them. Their nodes were constantly on the fritz and it was starting to feel like a weekend experience of their node having issues. It finally got to the point at the beginning of September that I no longer wanted to deal with the ******** of their node problems, so I made the decision to transfer over accounts to Infinitie, where I have another VPS with.
Each ticket I submitted in regards to any of my three VPS being down would have a slow response and either a "It's up now" type of comment. :
7/22 - VPS 'are down, can't access anything. Ticket sent in, node problem.
7/29 - VPS' are down, again, node problems
8/11 - VPS' are down, never had the issue resovled within ticket. Had to find out from a newsletter that it was a node issue again
9/07 - VPS' are down again, took 12 hours for a reply (and 12 hours of downtime on three of my VPS). Node problem ... surprise surprise.
9/09 - VPS' are down again, only took an hour for a reply this time, and was told that the node was not working properly this time..
9/12 - VPS' are down again, took 11 hours for a reply. Node problems.
As you can see it got really frustrating in September. Not one mention of credit throughout the node problems I had to endure, although they did send out a newsletter offering a $5 credit to people who submitted some feedback to them. Amazing how that will get credit, but their crap *** nodes constantly having problems and me having well over days of downtime doesn't.
So I bit the bullet and submmited a cancellation request for my VPS that was due first (the other two were about a week after) and I ended up getting a nice little kiss-*** ticket opened up on the cancellations behalf offering me a credit for the issues pending I copied the ticket ID numbers back. This ticket was sent to me on 9/21.
Given that I've been a customer with them for over a year, I decided to give them the benefit of the doubt and allow them to offer me up a credit and see how it went for another month. Granted, at that point one of the servers was already transferred and running at Infinitie thanks to John giving me a stellar deal after explaining my problems to him.
It's now 9/26 and the ticket that Ken opened up in regards to my cancellation has never even been replied to. I've updated it a few times (so they'd get some notification and see the bright *** orange "customer-reply" in whmcs) but to no avail. So far I've had two payments already go through (silly me forgot two were on subscriptions) and one of them being for a service I canceled prior to the due date. Obviously it being a subscription I can't dispute it, but I did ask in my ticket for a refund for the two invoices that went through and hopefully credit put in place of it. I've since canceled both of the Paypal subscriptions so I don't forget about it again next month.
I'm just posting it here because I know Ken occasionally hits up WHT, and I've already exhausted my resources with replying to tickets. Sometimes publicly stating an issue seems to get a better response from a company.
Just really disappointed with how Virpus has turned out after the year of being with them. Their support had typically been stellar when I first came to them in September of last year, and throughout my stay here.
ETA: Not even 5 minutes later after I get the entirety of this written up, I received a reply to my ticket stating that a refund could be not be issued for the two invoices that went through (one of them being a payment that was made AFTER I canceled the VPS...) But it's still annoying that it took five days for a two-liner reply.
I'm still way too hesitant to remain with Virpus at this point, even with a mention of credit for all my services that have been affected
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Jul 18, 2008
Just thought I would write a review of Real Web Host and how I came to be disappointed with them and there services.
I first came across Real Web Host some time ago, a friend had recommended them, and hosted a number of web sites with them.
After a period of time hosting with them I decided to leave to set up a project I was working on, I worked on my project for about a year but things did not work out so I decided to cut my losses and close the project down.
This left me needing hosting for a couple of web sites I still had so I went back to Real Web host last year and bought hosting for my 2 web sites.
During the last 4 or so months I kept getting problems with connecting to my web sites and FTP, they did not last for long but they seemed to be happening more frequently of late.
Now normally one would submit a ticket if something like this keeps happening but I didn't and my reasons for that is from my experience of replies to previously submitted tickets.
To clarify the above paragraph, when I submitted a ticket about a problem with my hosting I would often get a short and somewhat rude response saying there is no problem and to check again, obviously I would check again and the problem would have mysteriously have disappeared, this would be the scenario for many different problems I submitted tickets on, I would report a problem, they would reply saying there is no problem and miraculously the problem that I reported had disappeared.
Now I appreciate from time to time there may be problems with a hosting account but what I do not appreciate is being treated like an idiot when I report a problem with them fixing it and then telling me there was no problem to begin with and often they would do this in a condescending and rude manner.
Now due to my two experiences of hosting with Real Web Host and the current economic climate I find myself in I decided to cancel my accounts with them and move my 2 sites to where I could get the best value and services for my money.
I searched the Real Web Host web site for information on cancellations and came across the following page [url]
On this page it clearly states that: "Customers can cancel service any time and be refunded any full months that are pre-paid"
I had paid for both on my accounts a year in advance so I submitted 2 tickets to there billing department, one for each hosting account, informing them that I wished to cancel my hosting with them and that I respectfully requested a refund for the 2 full months that were remaining on each account, 4 months in all totalling $32
I received a reply asking why I had submitted 2 tickets on the same issue and that one was good enough, they also linked to there rules page and told me to read it with regard to cancellations and refunds.
I replied to them saying I had submitted 2 cancellation tickets because I was cancelling 2 hosting accounts, I also replied saying that I had read there rules page but that it contradicted another web page on there web site which says "Customers can cancel service any time and be refunded any full months that are pre-paid" I also linked them to the page.
The reply I got back was a quote from there rules page about cancellations and an instruction to read them again.
I then replied to that ticket saying that I had already read there rules page and did not need to read it again and I again linked them to the page on there web site that said "Customers can cancel service any time and be refunded any full months that are pre-paid" and I respectfully asked them to honour this and refund me for my unused months.
I got a reply back sating that the page I linked to was incorrect and that there rules page has been the same way for 5 years and it overrides any other information that I see or find on there site.
I took there latest reply to mean that they would not be honouring the statement on the page I linked them to on there web site that clearly states "Customers can cancel service any time and be refunded any full months that are pre-paid" and that no refund would be forthcoming.
In closing what started out as a good experience with Real Web Host turned into one of disappointment over time, with condescending and rude replies to tickets that often treated me like I was an idiot down to them not willing to give me a refund for my unused months even though it clearly stated on there web site that they would refund for any unused months.
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Nov 13, 2008
I'm just like anyone else, after hosting my website for a while with shared host, i think it's time to try out VPS. One of my sites, which was just set up and host with a shared hosting company, is using Joomla and it's a database driven site, so shared host is not a solution for it. As the number of user increasing quite fast for the shared server to handle, i think i will find a VPS package for this site. After doing some research, i found that Future Host has a lot of good reviews. Going to their, read about VPS linux hosting package, i decided to go for the Cpanel Platinum. Their Sales support was good, i had a chat with them and they gave me all the info about the offers and specials. I thought i was lucky because i found a good deal and a good host for my first VPS experience, but i was wrong.
After i purchased the VPS package and received the payment information, i did not receive anything else from them. After waiting more than 6 hours, I decided to contact them for support and ask whether they have activated my account or not. They said that they were supposed to send me a Welcome letter, in which i can find out about my VPS account but they did not. They also said "your VPS should be provisioned within the next 2 hours", if not i will have to contact them again (?). Anyways, waiting another 2 hours later without receiving anything, i submitted a ticket again and have no reply since.
They promised 30 minutes support systems but my ticket hasn't been reply for 7 hours. I submitted another one asked them nicely that if they can't activate my account, whether i can get my money back? I get no reply whatsoever until now. I think anyone in my situation would be disappointed as well, when you find a new host you looked for information, read a lot of reviews and hope we will get a good host, just to find out may be that's not true!
( I can send all screen-shots of all the tickets and account info that i dealed with Future Host if required )
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Oct 24, 2008
Don't get me wrong, I really enjoy hosting with CheapVPS.co.uk, but I find their level 1 support staff to be lacking the basic skills required to respond in a helpful manner.
Their typical replies often instruct me to confirm that the problem has been resolved, when in fact nothing has changed; this is just a waste of my time (and theirs).
I would expect that my issue is forwarded to level 2-3 admins when level 1 staff can't provide a sound solution/fix. This is the case sometimes, but not always. Most importantly (and this occurred to me today) level 1 staff should never, in any form, have access to a customer's VPS without prior consent/approval. Maybe I'm coming off as a little paranoid here, but I'm not fond of the idea of inexperienced individuals going through my stuff. Limiting access to just level 2/3 admins can only mean good as far as security is concerned.
I honestly can't recall a time when a good solution was provided by level 1 staff. While I strongly trust Rus Foster and the way he conducts business, I would ask him to take the above into account and reconsider the policies in place.
(I was originally going to paste a screenshot of my last support ticket, but I now think it won't be neccassary as my post adequately conveys my concerns)
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May 6, 2008
I'd like to start an ongoing thread here listing the 'Good Hosters with Good TELEPHONE tech support'. In other words, out of the 1,000s of host companies, this may cut it down to less than a dozen.
( And for all you Hosters out there who really want your company to grow, and want to know how, - it's easy: just read here.)
Good telephone support is the #1 ultimate requirement, because:
-It's a lot faster and easier for both the user and the host company, because you can state and answer all questions and clarifications on the spot, you don't need to continually pass new emails with new questions and clarifications, back and forth for days on end, until the issue is solved. It saves tech time and user's time. And saves a lot of nerves.
- It's the best way to sort the good guys from the bad. A bad company isn't going to bother to answer the phone, - or will make you wait way too long, - because they are likely getting endless complaints. The good guys are always ready to answer the phones, with a friendly voice, - because they really WANT to please the customer.
- If a company can't be bothered to pick up the phone, we can't be bothered to even consider them. They're a joke, and so won't be listed here on this thread. (So, before adding or listing any Hosters here, please verfify that they do have Good, quick, friendly, telephone support,; ideally 24/7, but 9am to 10pm might be acceptable, if it was supplemented by some emergency contact.
AND:
- Hoster ALSO needs good EMAIL support (and preferably, Chat online, extended hour availability). (I spend a lot of time overseas). It sems all emails should get a non-automated response within about an hour, - and then support should jump on fixing any problem.
I only need support a few times a year. To answer some questions, or fix a problem, or do an install. That's lesss than 1 hour total, so any company paying maybe $18/hour tech support should be able to handle this. It IS reasonable to charge a custm for extended calls, beyond say, 90minutes a year, IF you don't count the 80%? Of times an issue is the Hoster;s fault of stmg gone wrong, and don't count the 'hold' times.
ALSO IMPORTANT:
- Uptime
- site Speeds
- Monthly plans, no contract (Only a dishonest host will try to force you into a contract, where they can then ignore you.)
- Reasonable price. (? Maybe $12 to $18/month for a basic business site. We don't need massive bandwitdths, - we all know that's an overselling scam, and can't ever be delivered.)
- a good upgrade plan of bigger options. Maybe even VPS.
- Dedicated IP, and availbility of SSL
-PHP 5, mysql, phpMyAdmin, etc
- cPanel ( Some Hosts are using problematic panels, like Hsphere, which are slow to load, slow in operation, require many more clicks, have too many options, spread apart on many separate pages. Time is money, and this really slows down the ability of a small business to manage his own site in effective time. For example, one WHT user wrote somewhere: "I don't feel that HSphere's interface is nice at all, although I have worked with cPanel and DA all my life... I just found it to include un-necessary features or split features up in to different hard to find pages, such as backups - mysql backups you had to find on a completely different page than file backups, and then there were options to have it in the home directory or server-end backup, in which then you had to wait a good 10 minutes before it was ready. cPanel, just hit backup and hit download and instantly it does everything you need...".
I have used several hosters. Currently on Aplus.net and Godad, which have phone support, and mediocre service.
My LIST So Far:
- Liquidweb: a very impressive company with good, 24 hour support. But to get dedicated IP, you need to go with their $25/month plan. Yikes!
- NewIdeaHosting.com. A very small company. My call was returned, and the owner chatted with me for an hour on the phone! Plans have small bandwidth, but promises No overselling, and personalized attention. Extra $5 for dedi IP. He specializes in Small business sites, and small eCommerce sites. He has only 250 accounts, on 3 servers. He rents servers from the Equinox data center of Chicago. Seems exceptionaly honest.
- MegaHosters. Excellent phone support and WHT reviews. But company was taken over by another company, and so may well go downhill in future. Another problem: uses Hsphere.
- Steadfast. Has a good rep on WHT, and seems impressive. Tech answered the phone immediately, but they say they prefer emails. Sales phone has limited hours. Good price on $20 SSL. But, uses Hshhere.
- JodoHost 24 hour phone. But, uses Hsphere. An Indian company with office in Florida, and good rep. I like the idea of outsourcing phone support, if it makes it more available and affordable. But, the accent on the phone was very hard for me to understand, so maybe this might not work.....
- Hostgator. Yes, it's a big overseller, but seems to get good reviews/results anyway, and good phone support.
- ? ThePrimeHost ?? Mostly good WHT reviews; some dissenters. Site says 24hour phone, but when I called on several nights, no one ever answered...
- Can anyone add to this list? Please list only hosts that meet the above minimum requirements of phone support, etc. Especially useful is hosters you've tried.
TO AVOID:
- Avoid Arvixe. I had a horrid experience with them, here: [WHT forum]:/showthread.php?p=5097822#post5097822
- Avoid WebHostingBuzz. This company never returned my phone msessage inquiries.
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May 19, 2007
I finally bit the bullet and signed up for a VPS after my many years of dedicated hosting I signed up on Friday, and since I have had nothing but problems. Not sure if cPanel caused some trouble with apache, but apache wouldn't start, I think there were compile errors, as a httpd directory wasn't created and for some strange reason I had a httpd.old directory instead. I noticed something was wrong when i couldn't add accounts to cpanel..
After a recompiling httpd (apache) this was fixed. Then for some reason I couldn't upgrade the php version, it was on 4.6 and I need 5.x.. Its now Sunday. .php files are offered as downloads (not being passed through apache). I've asked many times to have the VPS rebuilt, as it seems to be one problem after another, but support seem to ignore my request and instead attempt to patch a fix.
I usually don't write these type of reviews, but I just needed to vent.
Hopefully this isn't a sign of things to come, hopefully they blow away my VPS and reinstall a new one from scratch. and hopefully no one else is going through this..
My Dedicated server runs out on the 30th, so I now have 10 days to fully set up my VPS. I hope that Futurehosting, pulls their finger out and just reinstalls the VPS , as there seems to be one challenge after another.
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May 27, 2007
Just had to say, that futurehosting's support is top notch.
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May 1, 2007
I had problem with my VPS on the last couple of days. Futurehosting staff said my site has caused high CPU and migrated my sites to other node and my files are about 30 gigs and it took 24 hours to move. After the move I noticed it's still the same ip, so I switch on my VPS and disabled and remove my image generating script and disabled image hotlink on my VPS to see if the CPU continue to rise. It still goes high up to 100%. I tried to restart the VPS and it still goes to 100% very quickly. Can anyone here show me how to check what exact thing is causing the high CPU load on SSH command? And what command is used to check the specifications on what my VPS has? eg memory, kernel, etc.
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Jun 28, 2007
I was searching for a good vps and i found this website. there offers was pretty good and i checked for a live chat and didn't get it. and then i wrote email and i got reply within 5 minutes. i asked for the time which they are taking to set up the vps. he said they will set up it within 3,4 hours. and then i purchased the server and i got all the access except WHM/cPanel within 5 minutes from the purchase. they installed WHM/cPanel 11 after half an hour and everything is fine. the server is up and running. and then when i tried to add a domain there was a error and i wrote a mail to their support. and then the same, they replied me within no time and their support is excellent. I Hope they will keep this support. i am a adiungo customer and they are only comes up once in a blue moon. even there websites( adiungo.com ) are down. i hope this will be a better place for me. if anyone have any comments, experiences or ratings about this team, let me know.
[url]
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Mar 5, 2009
So I've been on a hostgator reseller account for a few years, and for the most part they were pretty good. Just recently they did a cpanel upgrade which hosed IMAP because I think they switched to dovecot, and IMAP SSL was mere impossible, always freezing my outlook client etc. That and finally wanting to have more control over the server I started my search for a VPS.
Of course, LOTS of reviews with different viewpoints on the different VPS offerings there are. What better place then to come here to see them.
Finally it came down to wiredtree and futurehosting. I finally pulled the trigger on futurehosting.
First glance, I was confused because I wasn't sure when my account was going to be created. I received a welcome email and when I tried to logon to cpanel, it wouldn't bring up a page. In the support chat they said to wait a few hours. After waiting a few hours I tried again but had cpanel errors, because the install was still in progress. See I'm the eager type, hahah so im sure if it was someone else they would have had the patience to wait.
Finally the server was up and running, me new to VPS started opening tickets with questions and "how to best case scenario" help. Just shy of 10 tickets [I would say under 10 minutes before a response was received], because I kept one question per ticket for easy tracking, and I was on my way to getting sites transferred using CPANELS built in transfer tool, which works flawless.
I have to hand it to futurehost, yes there were a few hiccups in the beginning, but it was WELL worth the move. Knock on wood.. I went from a 90ms response time on my old host to 7ms (Chicago DC woot)!
Support, I cannot hand it to ARUN (and the other staff) any better. He did a fantastic job resolving issues and response time was unbelievable.
I would recommend futurehost for those looking for a VPS. I'm still stunned by the quick responses in the support, so I know that when/if I do/did have/had problems it would be resolved instantly.
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Jan 8, 2009
I purchased a VPS from Futurehosting at their Chicago datacentre back in October. They were running a special offering a 40% lifetime discount, with additional ram and bandwidth.
The additional features are nice but probably overkill for my needs. Who really uses all the bandwidth they say they need!
Server was the Platinum cPanel, that comes managed for $35 or there abouts. They colocate their servers in the Steadfast facility, which alone is a nice bonus. I already have servers with PowerVPS but I`ve been looking for a Chicago server for a while and the knockdown price tempted me over.
I wanted something in Chicago owing to my location in eastern Canada. I get supeb latency as do my clients.
Anyway, server was paid for immediatly and it wasn`t more than a few hours later one evening when I received my welcome emails along with the other things. Everything was up and running, however there was a slight glitch with the cPanel installation which Jim looked into.
The fact they offer a managed service, colocate in Steadfast, advertise quality hardware, offer proactive monitoring (one service free), daily backups and a bunch of other stuff is sweet.
Three months later I am still with them, I would score them as follows:
Support: 8/10, I would really love to give them 10/10 because the team are always responsive but there two things that bug me. The canned responses, when I would prefer an answer as to what happened not the "this has been fixed now". The support desk is frustrating as hell, especially when email piping is not used. You have to login through HSPC then login to the support desk with a different password. Just seems like a series of annoying hurdles which is as I said, frustrating when you`re in a hurry! That said, the techs are responsive and usually reply with five or ten minutes. I can`t recall a long wait for a ticket to be resolved.
Sales/Billing: 10/10, Nothing to complain about here. They do as they say, work within their advertised hours competently. Vik and Jim who generally man this desk are great guys to work with. Vik the owner is very flexible and seems like a standup guy. Example I had a billing issue where I asked if he could wait a few days before I paid the invoice - this wasn`t a problem for him. I`ve even had sales tickets answered after hours, admittedly they take a little longer to reply but still!
Network/Hardware/Uptime: 10/10, the service has been fantastic at the Steadfast facility. I get pings of 46ms average and my clients always comments on the speed of service. I cannot recall any downtime and I monitor it every ten minutes, so far 100% uptime since October.
Overall: 9/10, should have been ten but my two moans about the support desk and canned response, but hey that might be me being overly fussy.
I can highly recommend these guys. A few days ago I ordered another server. Vik won me over when he mentioned the new 32gig nodes being installed at the Equinix facility in Ashburn, yes that`s Equinix. Yes I can appreciate the node is new and lightly loaded so far, but man the VE runs at warp speed. Perhaps in a few months once he has loaded this node more I`ll come back and update on this new VE I purchased.
Mods, I can submit a domain for verification if you like
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Jan 8, 2009
I have seen numerous comparisons between KnownHost & FutureHosting, WiredTree & KnownHost, etc etc, but never seen a comparison between WiredTree & FutureHosting.
FutureHosting ordering system is so confusing, and their separate charges for sevices monitoring, response time guarantee levels and hardware firewall charges are pushing me away from them. If you are their customer, please tell what options did you select while signup and how is everything going.
I need to decide between the two, what do you people recommend? FutureHosting or WiredTree?
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Apr 8, 2009
(first of all, sorry for my english, it's not my native language and I have a poor skills on this language)
At first, I want to say that I don't like to post bad reviews in this forum. I always prefer to post my good experiences in this world of hosting, like you can read in my previous messages about great companies like Bluewho and CrucialParadigm, in my opinion two of the best reseller companies around the world.
Two months ago, I needed to change some of my reseller accounts to a VPS, because I needed more features.
After read a lot of reviews I tryed FutureHosting to do the jump to VPS world. I read a lot of good opinions about this company, so I thought this company should be a good election.
After I ordered a Gold London based VPS on 24th february, the nightmare begun. In two month I had to open 27 support tickets.
One week after the account configuration, I began to receive the first alert messages, related to syslogd, DNS services, and I suffered about one server down a day. They suggest to order a monitoring service, so I did.
On 10th March and 11th March we suffered one severe server down, it seems it was related to named services again. Also, we suffered some problems with mailman.
On 15, 16 and 17th March I had problems with mailman again, nameservices, smtp and pop3... and we lost the access to Cpanel and WHM.
They suggest to order more RAM (at this moment I only hosted a 300 visit/day website —no forum, no MySQL high usage), so I ordered 384 Mb more.
On 17th March the problems increased and finally they tell me that they needed to re-install the VPS. The result was a 22 hours downtime until the VPS was online again and the account was restored again.
One the VPS was reinstalled I was still receiving some alerts about failed services (spamd, exim, syslogd...) and some websites are unavailable.
They fixed this error and we had no more problems in two weeks. But on 30th March we had again mailman problems. They fixed.
I was one week more without problems until yesterday when we begin to have severe problems related to mysql connections and a severe down server that affects all domains we had on the VPS. It seems they fixed, but in the past 8 hours I received alert messages about mysql failed, sshd failed, tailwatchd failed...
Finally, I migrated all websites to another VPS provider and it seems all is running fine.
Conclusion: one month and half after I ordered the VPS, I only had the VPS running fine two weeks, and the problems are still alive.
I still think FutureHosting is a great host company, and maybe I have only bad luck (there is always and exception and in this case I seem to be this one), this is why I still don't cancelled the account. But I need a solution.
PS: I have to say that technical support was always fast and kindly and always fixed the problems in a reasonable time.
PS2: I reported my main domain in order you be able to verify I'm using FutureHosting services.
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Aug 4, 2008
I already have two virtual private servers with providers in the Chicago area, but I`m looking for another one that offers some level of managament/monitoring service. I don`t like keep all my eggs in the same basket!
I see Futurehosting offers servers from a Chicago facility, which I believe is Steadfast? They also offer for a few bucks extra, pro-active monitoring on two services.
I have found quite a few reviews for Futurehosting, but these are mostly in relation to their Texas and UK offerings.
Anyone here offer an insight into their Chicago operations, especially those who have been there more than a few weeks?
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Jul 11, 2008
I have been with Futurehosting for 6 months now.
I would strongly recommend these guys to anyone out there who is looking for a good VPS provider.
In my initial question and answer with them they were prompt in answering my questions.
I have opened about 8 tickets since my signing up and every ticket has been responded to at least within an hour and communication prompt the whole way through the ticket process.
They migrated my server a while back when they had issues with the Dallas location. Flawless transition with good communication. I even scored an extra 194 dedicated RAM out of the move.
My plan provides:
30 Gig HD
450 Gig Bandwidth
512 MB Ram
194 MB sign up upgrade
194 MB Dallas Center thanks upgrade.
Cpanel
Managed Server
$49.95
Currently, they are offering 550 Gig bandwidth with the Platinum plan. If I had an issue with them, and I don't, it would be that I could not be upgraded to the 550 without losing my RAM upgrades.
I have Cpanel, Vbulletin, and Phpbb installed. Sitting idle they consume about 175 MB of RAM.
So, in closing I would recommend Futurehosting to anyone interested in a VPS.
With all of that being said..... I would like to give honorable mention to Knownhost who answered all of my questions just as fast as Future. The 194 RAM and a Cpanel were the differences for me... and for the same price I felt like I was getting a little more. If future folded... Known will be the next stop!
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Jul 31, 2007
I just want to post this as a review of my hosting experience with Futurehosting
My story with them begins something like 2 months ago. I was previously with modvps.com, it worked well for a while at a great price (512mb VPS for only 39$), but I think they don't offer enough quality, I had many memory and CPU usage (never under 2.5!) problems (not justified in my opinion) specially when they removed the burst ram option, system became so unstable that I decided to leave them.
I started to look for alternate options, and I decided that futurehosting was the best option. good price and great reputation. I signed for their 786mb ram managed VPS (59$).
During the first month I was amazed of the performance of VPS. That was REALLY fast compared to modvps.
Don't know if this speaks well of futurehosting or bad of modvps.com, but the difference was HUGE. I have a moderately forum and all users agreed with the speed improvement.
The support was not so great, however, they usually take like an hour to reply tickets and only to say "I'm on this" (I guess for internal reference), and then another hour to reply it. Not really nice when you are usually asking for simple things. But I was not really worried as the service that they were giving was excellent.
After many years changing host, I was starting to believe this could be the near-to-perfect solution for me... until the BIG problems came.
one month and a half later with no problems at all, I decided to contract RVSkin and Fantastico addon. They proceed to install on my account but it looks like RVSkin it's not working. Fantastico does, but when I try to apply any RVSkin theme, I get timeout page errors. Not only it doesn't work, but it seems to affect rest of services, as many times I find httpd and exim down. Strange. I open a ticket. All I get are generic replies: "we are into this", "we rebooted the VPS and now works fine", "we reinstalled Cpanel", "maybe it's memory problem, we increased your limit". Nice, but after after a while all services down. One hour to reply the ticket to say they rebooted VPS. a few hours later all down again. again takes a while for them to reply, to say they increase mem limit. again, services down after a few hours. This situation is becoming worse and worse with the days, and the failure is more evident and short in time. At this point, I am really frustrated with situation, not only because the failure in service, but about the generic and not helpful replies I am getting. There is nothing worse than feeling that they don't care about this.
After one week of problems, I open a ticket to their admins, and now they seem to take care. They take a look to this, they start to try new things but after a few hours, they decide they can't find a solution for this and suggest to create a new VPS and move everything there, as it seems it's not a memory or CPU usage limit but a problem with Cpanel/RVSkin.
Not the best solution for me, but I can understand sometimes strange things happen and would sound reasonable to create a new VPS from scratch and avoid future problems with the current one.
So I create a new VPS, they move my accounts (many hours of waiting... not because they didn't help but because my accounts are big, but during the proccess of course VPS is still down). VPS seems to be running fine after the move, as fast as I was used to during the first month. That's great for me. I can understand that was a problem, not handled in the best way but it's everything working again, no problem.
But like two days after the VPS creation, ALL of my websites are down again. I can't access WHM or Cpanel or anything. Contact again support. Now it seems a DNS problem.
Maybe they should have cared about htis in my opinion, but that's ok. it was not the typical DNS change problem, there was something else, but I follow instructions, and after many hours of testing sites work.... but not updated! One of my sites appear updated only up to 26th July (date of the VPS creation), all from that date dissappeared, including hundreds of new messages in one of my forums. And I say "dissappeared" because many hours before the second crash I was able to check the new emails and messages on forums, now dissappeared.
Not only this site seems outdated, also WHM, in the list of accounts I miss one I created during the weekend.
It seems there has been any kind of misconfiguration between the old and new VPS, cause that WHM is not showing the changes applied during the weekend.
I open a new ticket again, and they said now it's solved... but not possible to recover the lost files and databases, and they ask for a backup.
Yeah, I know I should backup everything, but I was still in proccess of setting everything fine, it was less than two days of having the new VPS, and that weekend I was not in home so no virtually no time to make backups. At this point (now), I lost all my hope to recover the lost messages.
Having one week of problems was a pain, at the end all the service was restored, but this second problem was much worse for me: hundreds of messages in forums, emails, etc... all lost without a known reason, as I told before all I get are generic messages and I have the feeling that these is not going to be solved again, and now it looks like I lost many valuable info.
Please don't get me with the backup thing, endless redundancy, you get what you paid for... and so on. I *always* make backups but this time I didn't even had the time
I think I tried to be reasonable. I never asked for something unrealistic, all I wanted were good explanations on what was going on. I can understand there is a problem, but I think they should have told me, I work in IT and I know sometimes **** happens, but I alwasy had felt they were not really into the problem. It was not until I asked the admins about this that I got response, seemed solved and now this again.
So now I think it's time to move. I am very sad because their VPS performance was amazing while it lasted... by far the best hosting I ever experienced (and I tried so many... believe me!), but it's not acceptable to get this kind of support.
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Jul 27, 2007
i have a vps with futurehosting company and all is down,my websites,the support..
anyone have the same problem?
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Nov 22, 2007
I really don't want to post to this forum, but more than 20 hours of downtime is really "amazing". I have vps account for about 4 months with futurehosting and everything just OK, support answer fast. But yesterday suddenly they just suspend my VPS with CPU abuse reason. I respond to them to find the solution in order to get the vps back to online, but instead they are not responding to my ticket.
I'm trying to remove some account to reduce the load and ask their feedback -> no respond...
send more ticket feedbacks -> no respond...
finally, trying to ask how to migrate existing accounts -> no respond...
I just trying to resolve this problem quickly by perhaps terminate some accounts that might cause the load, but their ignorance really pissed me off.
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Nov 16, 2007
Has anyone here had past experience with FutureHosting.biz (VPS providers)? I have just bought an account there with a 95% discount, so I would like to know if it really is too good to be true.
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Apr 30, 2007
Stumbled across the forum while searching for a vps plan..
I currently run a dedicated server, and i'm sick of managing the whole thing via command line. I'm after something I can easily manage my many domains (6 all up) some that are pushing in excess of 3million hits a month..
I'm looking at powervps linux cpanel power2 plan, or titanium plan from future host..
I'm after a fair bit of bandwidth, at least 512mb of ram (preferably more) since I run a few tomcat applications, cpanel with whm. But really, I just want everything set up out of the box, mail servers, binddns, etc. etc I'd reinstall php and mysql as i'd want 5 and 5.
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Oct 6, 2009
I have been with futurehosting since October 2007 and have had my ups and downs. see my history below:
October 2007: Signed up for both a vps in chicago and one in dallas datacenter. I used my chicago server for my primary hosting and my dallas server is used only for DNS failover for 2 websites. I am a small town host that hosts locally only so we have around 15 clients. Everything was working ok, but the chicago server just always seemed slow, ocasional load spikes throughout the day hitting the 5 or 6’s. So finally in May 2009 I posted on WHT to seek some help for why loads were so high and we came to the conclusion in that thread that it must be an overloaded server. So I shot off a ticket to futurehosting to move me to a different node and they did without any problems. Loads seemed to go way down after the move and my server was zippy fast again.
August 2009: My chicago server has been getting progressivly slower throughout the last 3 months and we are back to load spikes again. I finally give up with the load issue and just assume it is my problem.
September 11, 2009: Now I run into a problem with php handeling sessions and ask for help from futurehosting and have a problem with them lying to me. You can see the thread here. Jim at futurehosting is aware of this and apologized deeply. And they reprimanded the admin working on my case.
September 21, 2009: I migrated my chicago server to Wiredtree and still have my dallas server as my backup with futurehosting. Since moving to Wiredtree, all of my load issues have gone away and load sits around 0.25 average.
Please note that in all these cases I have opened tickets with futurehosting and worked with them through the problems.
Now, after I got my history out of the way, here is my review:
Value: 10/10
futurehosting is one of the best values around especially now with their 40% off for life and more ram. I, as an existing customer even submitted a ticket complaining how new customers get this and we as exhisting don’t and they gave me the discount.
Support: 7/10
I think the support of futurehosting is a little below of top tier. When you submit a ticket with futurehosting after 15 min you get a reply stating “we’re working on it”. Then sometimes after 30 min you get a reply “we’re escelating this to sysadmins”. And finally after 45 min the problem is fixed. Now keep in mind this is just one instance, but almos all receive a first ticket stating “we’re working on it” and then 15 min later it’s fixed. Now, I really don’t have much to compare to here other than wiredtree, and when you submit a ticket to them, 15 min later you get a response “fixed”. Now about the server admin lying directly to me when he couldn’t fix the problem. I realise this is a rare isolated instance, but still put a sour taste in my mouth.
Server Performance: 5/10
Performance was good at times bad at times and overall seemed slow at futurehosting. I think, but not sure that maybe they are overloading their servers…
Server Uptime: 10/10
Server was always up, and I mean always. Only around once or twice in two years was there a problem with DDOS on another server that caused routing problems in the datacenter to cause my server to be unreachable.
I hav enever had any problems with my server in dallas and it is always fast and zippy and never down. I have also never really submitted a ticket on my server in dallas because it is used so infrequently. We, however are leaving futurehosting and will be in process of moving our dallas server away from them soon.
Well, there you have it, my review of futurehosting after two years.
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Jan 23, 2009
I signed up with FutureHosting.com in June of 2007 when my site's traffic was too much for the shared hosting account at GoDaddy (their hosting is horrendous, btw). After looking around WHT here, I discovered a relatively new VPS hosting company called FutureHosting.biz and, because of their great prices, I decided to give them a try.
Having no idea about anything related to managing a server (and still don't, for the most part), the extra $5/month was definitely worth it. Their support is very prompt to respond to tickets. I think the longest I've ever waited is about 30 minutes, but that typically their response time is about 10-15 minutes. If the situation is something they can solve for you, they do it, rather than spitting back a step-by-step tutorial on how to fix it or make the necessary changes yourself.
A couple situations that are noteworthy:
1. Apache kept going down on my VPS fairly regularly. Since I didn't have the automatic ping service, it would be down for up to a day at a time before I realized it. They would kindly restart apache for me each time, but after a couple weeks of it, I started to complain. They told me about the ping service, but I didn't see why I should pay for an additional service to keep my sites online when their hosting service couldn't do that on it's own. Why should I pay for a service that can't stay online and then pay more for a service to be notified each time it went down? Vik, the owner, contacted me and said they would add the ping service to my account for no extra charge. Fortunately, Apache hasn't screwed up much since then anyway.
2. There have been several times when FutureHosting went out of their way to help me fix problems or address issues that technically weren't even their problems. For example, I was having trouble with a certain CMS and they helped me troubleshoot it and get to the root issue even though it didn't really have too much to do with the VPS.
3. More recently I had them compile Red5 on my VPS so I can integrate video recording with one of my sites. Unfortunately, it kept failing because it requires at least 1 GB of available memory, and at the time my VPS only had 768 MB total. So, rather than making me go all the way up to a dedicated server just to experiment with my new site, they created a custom package for me and threw in 384 MB for FREE!
A couple things I wish were different.
1. I wish they had a phone number (or Skype account) to call for emergencies (like when sites go down or something).
2. I wish they had live chat on their support site.
3. I wish that when support finishes upgrading PHP, MySQL, restoring something from a backup for me, or whatever, that they'd actually check my site to make sure it's up and running. Too often they complete the support ticket, only for me to come back later and say, "Thanks for doing the upgrade/restore/fix for me so promptly, but none of my sites are responding, or they have an Internal Server Error message displayed." Of course they go back and make the correction fairly quickly, but that last little step would be greatly appreciated.
SUMMARY:
I've found that FutureHosting is always very sensitive to the needs of their clients, and that they also value their client's opinions very highly on a personal level. The past year and a half with them have not been perfect, but I am definitely a loyal customer and will probably never use another webhost as long as they're around. Overall, I'd give them 9/10 stars.
P.S. I see I'm supposed to verify my domain in order to make this review legit, so if an admin or mod wants to contact me about how to do that, that would be fine.
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