I asked many questions via e-mail the day before and on the morning. The replies were good and fast (within an hour).
Once i placed my order i quickly had an e-mail regarding payment options, after paying and getting confirmation i was expecting to wait 24 hours as advised for setup, but it was done in about 2-3 hours.
I have never managed my own VPS but wanted to learn so had "host in a box" installed. So far all is well with fast ping times and a great service.
Purchased a vps from CheapVPS/A2B2 a month ago (There was a special running on WHT..and i wanted the vps urgently so they deployed it within 30 minutes ).Support rocks.My tickets are answered within 10 minutes and they even have msn support!Today, i ordered another vps and they deployed it within 30 minutes again .
I highly recommend Cheapvps/A2b2. Support 10/10 Setup Time 10/10 Overall Experience: 10/10
I got a VPS from cheapvps.co.uk in March since they had a very good offer at WHT. I got a VPS with 512 MB of RAM, 25 GB HD, 300 GB bandwidth and LxAdmin for £9.31 (around $18/mo)
I did never like LxAdmin and changed to Cpanel after some time. They did reinstall my VPS free of charge, and installed Cpanel/WHM.
When I first got the VPS the setup was fast, only two hours from I paid to the VPS was ready.
Cheapvps.co.uk offer unmanaged plans, but still they have helped me with every problem I have had with them. I have no clue how to use a Linux server, and if I get any problem, I create a support ticket. And they have never told me that they don’t want to help me.
So with their low price, and good support, I think they have a very good product.
I have had some downtime since I got the VPS. I’m using Hyperspin to monitor my VPS and I have 99.830% uptime since the start.
My VPS has always been very fast, and they have good hardware to that price. And I don’t think they oversell their VPS nodes. I have never had any problems with slow VPS nodes.
Since I’m only using the VPS from cheapvps.co.uk as a backup server for my main VPS server (I have a live backup and I’m using DNS made Easy failover service) and as a test VPS for new sites, and Cpanel setups, I had to cut the montly fees.
I paid around $40/mo for the VPS and Cpanel. I sent them a mail, and told them that I had to cut the monthly fees, or cancel the server, since I got another offer from WHT for the same setup, at a lower price.
They did offer to cut the cost to around $30/mo, and I stayed. And I think I will stay for a long time, so long they offer good service and good support.
I came into VPS business with EpicVPS, both Amaresh and Raghev (if im right), are excellent persons. Always helped me a lot and their service was overall great.
After some disasters xD, EpicVPS was sold to VAServ. I thought: Okay... maybe it's time to move BUT I should definitely wait a few months and watch how this is going to be. So, stayed as a client.
I dont know how much months have passed, maybe 6? Dunno, but I do have to say a few things about Russell's company, VAserv.com:
I had some billing problems, specially when they changed to the other software, but all this was solved with screenshots (not that they doubt, just wanted to keep it clear), and in no time, I had it fixed. (Also had one billing issue, for some other reasons, which was solved and today Vladimir just made my day.. heh, not that he offered anything, but telling me kind words... made me feel good. )
Loads... Everyone knows that when you're using a VPS, sometimes you have some stupid users abusing the server , this way you'll get affected as well.
Happened a few times, and I was telling them it wasn't my VPS, etc etc (I've a pretty big vps, and always monitored so I can be sure that everything is running smoothly, this is also pretty secured). I didn't like when they once restarted my vps without asking, and load issue was still there. Again a few days later, they restarted again, like it was my problem. (And figured later that wasn't, but it happens!).
Anyway, this was solved, and their staff was really helpful on this, being really decent with me, just like it SHOULD BE in EVERY company.
Uptime... What can I say, it's true the VPS was rebooted a few times, but, besides that, it's great.
Staff... Always helpful, an extremelly fast support and lovely staff! Just like... hum, Kody, Vladimir... both awesome. (I consider them like business-friends. Honestly, they have helped me A LOT).
It's true that there are a few of them that still need some work heh, but overall, it's really really good.
Support... Extremelly fast and efficient! Top notch. Never saw a company like this.
Hardware... Top notch, NEVER had a disk issue, or something like that. Just like a dream!
Network... PERFECT. But really, just PERFECT. I'm living in Portugal, and I've about 40/50 ms to UK (I choosed UK, but they have other locations), the network is really fast (downloading at 1.7 mb/s from my home, no download accellerators). Also, never had a single downtime.
Billing... Good billing software now. Pretty organised, and simple. I like to keep it simple, easy to use. (And yes, I know that ubbersmith is a COMPLETE software xD)
Price... Excellent. I don't find any place with better prices. Even if I someday find one, I still WON'T move.
Other Issues... Had 2 IP's listed on SBL, reported it, and they already knew, then 2 weeks after the issue was solved. (Yeah yeah 2 weeks, but I emailed SBL and they didn't even answered me , so, vaserv did a great job.)
They just got me as a loyal client, and won't leave them for sure! Rus, great job! I guarantee you that if you join them, you'll have an excellent service.
i found cheapvps.co.uk and they have that special 20% off deal on XEN VPSs. Sounds good to me.
the plans i am debating are the 256mb ram and 384mb ram.
now from my calculations,
the Linux 256mb /10GB/300GB plan is $18 per month. (-15% discount for 1 year = $183.60 - 20% off the discount coupon = $146.88
the Linux 384mb /15GB/600GB plan is $24 per month. (-15% discount for 1 year = $244.80 - 20% off the discount coupon = $195.84
So now the question is: Will the 384mb plan make a difference vs the 256? I will be using XEN.
I have decided to go with the U.K. server since i am currently working in the middle east and found out its hops are much closer and ping better than that of the U.S.
Also, what OS should I choose for easy package installation and such? (dont want apt-get or portage to sit there updating its package system wasting my bandwidth)
Please help decipher the following terminology!All plans include1 Fixed IP with 1 extra IP free with justification (What?)
Burst RAM double that of the guarenteed RAM on Linux (What does this mean? So if i pick 384 guaranteed ram how much burst do i get?) Free HyperVM or Virtuozzo Power Panel (VZPP) management panel for reboots, reloads and status checking. (Does HyperVM work with XEN or is it for OpenVZ only?) Unlimited reboots Unlimited reloads 24×7 Support
DirectAdmin is $10/mo and $15 setup email sales@cheapvps.co.uk to order cPanel is $15/mo and $15 setup - email sales@cheapvps.co.uk
I have purchased the 256Mb-10Gb-00Gb-£9.00 / $18.00 per month unmanaged plan + 2 dedicated IP address from CheapVPS, paid for the half of year, last month - 12 Nov. 2007, as for now they ask for some more money as they generated new invoice, every time they want £84.15 + £7.50 again cPanel setup charges
For Rus to check the PayPal transaction number: 140444259N989564W
I just saw two quite nice deal in the VPS offer forum with CheapVPS and Crissic.
They both around $15/month after discount with 512RAM and 20gb(Crissic's is 70gb) harddisk and 300gb+(CheapVPS is 600gb) bandwidth.
The harddisk space is more important to me at the moment but after a search in the forum I can't find any possitive feedback on Crissic, and both nice/bad feedback on CheapVPS. Seems more people are using CheapVPS.
I am wondering if anyone can help me to choose between them in terms of the reliability and stability of their server/service?
I try to rent a vps from cheapvps.co.uk today and get this message:
In order to keep security and high quality of our service, all new orders needs to pass our fraud checking screen. In order to pass it, we ask you to email us scanned version of your Photo ID, Passport, Driver's license or your credit card.
Once we receive necessary document(s) we will happily proceed with processing your order.
I purchased a second VPS with cheapvps.co.uk for £31.73 (including managed service). I bought the 2nd vps, because my first one crashed for some reason.
After 7 days of misconfigured 2 vps systems I asked for a complete and full working VPS or a refund and they suspend me on all 2 systems without getting a refund.
That is not nice.
Edit: I got a refund, today but only 11.73 of 31.73, because DirectAdmin will be cost now $20 instead of $10, if it is an refund issue.
One really bad part of the TOS, if you want to get a refund (Note, that they it will cost you only 5 pounds, while purchase a VPS, but they double the pricing, if you ask for a refund!):
The 7 day money back is offered on all managed and semi-managed VPS accounts. The money back does not cover unmanaged VPS. Control panel fees will not be refunded. cPanel and DirectAdmin are valued at $20/mo with a $20 setup. RVSkins and Fantastico are counted as control panels and have an associated cost of $2 each should they be active on your account.
Although I only ordered my VPS a couple of days ago I felt compelled to make known my initial thoughts on cheapvps.co.uk.
My main reasons for going for cheapvps was not only the cheap prices, but also the fact that a2b2 (a sister company of cheapvps I believe) and Rus appear to have very good reps here on WHT. I spoke to Rus initially via live help to ask a couple of questions and he was extremely helpful which convinced me to make my mind up there and then.
The VPS was set up and going within about 3 hours which is very fast in my book (I didn't get access to it for a couple of hours more but that was just because of an e-mail hiccup causing me not to receive the welcome e-mail). The speed is amazing - especially for a budget VPS. The network is also extremely fast, and the fact I got the choice of it being in the UK was also a big bonus for me.
One of the things that really impressed me though was when I started hitting a couple of snags when running a couple of programs, including Postfix (whose developers decided it would be useful for it to use literally about 90 unix sockets). This caused a problem for the resource limits in the VPS for sockets. Also the kernel memory limit was causing memory allocations to fail as well.
No sooner had I contacted Rus again than the resource limits had been raised to something a little bit more suitable. This also needed to be done for the process limit and file limit.
Tickets are answered very promptly and you can also contact them through MSN which I have made use of a couple of times.
Through this initial phase of getting the VPS running nicely Rus and the guys have been incredibly helpful and accommodating in getting things sorted. I would highly recommend them to anybody looking for a low price VPS, and although I know this is only after the first couple of days I'm sure things will continue this way.
As a first time VPS user, looking for something to mess around with, to host my basic website and mail, I went looking for something cheapish to get started.
My original hosting was with A Small Orange (Shared Hosting), and although they offer exceptional service, their VPS plans were a bit high in price and we're Linux based (which would leave me completely and utterly dumbfounded).
I signed up with CheapVPS after browsing this forum and clicking through from their sister VPS company a2b2. Straight off the bat, their live sales web chat was open. Joined the chat, got all my questions answered in a very friendly manner. After thinking about it for half the day, found there was a 10% discount code. I was sold.
From ordering the VPS to using it was less than 24 hours (but the site did say 90% in about an hour) so I was at first fairly suspicious, and worried that customer service might be a bit of a pain. But hey, up and running in 24 hours is excellent, I was being a tad impatient and excited to get at it
I'm from Australia, so ping times are generally highish to the US and download speeds can be average if the server is not located in the right place. Server is currently pinging at 210-220ms (which is pretty damn awesome for US-Australia). I've been using the VPS for the last 2 days and so far, no downtime and the server has been very responsive.
As for the customer service, it is fantastic, more than fantastic (so far anyway, and I hope it stays that way!). Rus, who is obviously one of the main owners, has been responding to my tickets within 2-5 minutes at varying times of the day. I often wonder if he sleeps. As I am a complete n00b to the whole VPS thing I've submitted a fair few tickets and all of them have had friendly responses
These are of course early impressions, and I certainly hope they don't change, but I thought I would write up this little review because I personally think they deserve a little plug for being an excellent provider at a great price point (for someone starting up anyway). I hope their uptime stays constant, because I need my VPS for my mail
Currently, I'm on the cheapest Windows 2003 plan, 10GB HDD, 30GB bandwidth. Hosts are digitaldj.net, w00ties.com/.net/.org. Not all domains have been transfered over yet...As I said I'm new to all of it, trying to get all the DNS working
Don't get me wrong, I really enjoy hosting with CheapVPS.co.uk, but I find their level 1 support staff to be lacking the basic skills required to respond in a helpful manner.
Their typical replies often instruct me to confirm that the problem has been resolved, when in fact nothing has changed; this is just a waste of my time (and theirs).
I would expect that my issue is forwarded to level 2-3 admins when level 1 staff can't provide a sound solution/fix. This is the case sometimes, but not always. Most importantly (and this occurred to me today) level 1 staff should never, in any form, have access to a customer's VPS without prior consent/approval. Maybe I'm coming off as a little paranoid here, but I'm not fond of the idea of inexperienced individuals going through my stuff. Limiting access to just level 2/3 admins can only mean good as far as security is concerned.
I honestly can't recall a time when a good solution was provided by level 1 staff. While I strongly trust Rus Foster and the way he conducts business, I would ask him to take the above into account and reconsider the policies in place.
(I was originally going to paste a screenshot of my last support ticket, but I now think it won't be neccassary as my post adequately conveys my concerns)
I've been hosting my personal sites with MonkeyWrench Hosting for around three years now (coming up in January I believe), and I figured I'd share my experiences with them!
I've gone through a few hosts in my time, and some of them have been pretty rough. After using paid hosts, a niche free host started up that I stayed with for around a year before they eventually closed down.
I switched to MonkeyWrench Hosting at that point as a place to host my sites and store my files, and I have to say that I've been impressed throughout the time I've been with them.
Uptime/speed: Fantastic! The sites have been perfectly reliable and speedy whenever I've gone to access them, and I haven't had any complaints from users. I did come across MySQL going down on one of the servers (I have two accounts for different purposes that are on seperate servers) in the past, but it was resolved quickly before I even needed to get help.
Support: I've used the support a few times, but not for anything critical since there's not been the need. However, everything that I have asked was answered promptly in a professional manner.
Pricing: Again, no complaints here. The pricing is pretty cheap, especially for the quality of service receieved. They aren't the cheapest on the Internet by any means, but you generally get what you pay for. I'm aware of what my realistic space/bandwidth needs are anyway, and I'd rather pick a host that clearly advertises what you'll receive over an 'unlimited' host.
All in all, MWH have been a fantastic choice and I couldn't have hoped for anything better.
So, thumbs up to Jonathan, and keep up the good work!
I'll report my domains for the moderators to check them out. =)
I've been very happy with Virpus since I joined. There was 1 issue that has plagued me since the beginning and that was that I was not receiving e-mails on my ISP e-mail, my main e-mail. Not to big of an issue except that I didn't get any news updates or know when my tickets were replied to, or even when I was past due on my bill. 3 tickets later and their solution was for me to use another e-mail address, which was kind of a pain for me since each of my e-mail addresses has a specific reason which only specific e-mail get sent there for organizational reasons.
First off I have to say the VPS I was using was top notch. It easily outperformed my LiquidWeb VPSs and quickly became my primary VPS instead of my backup like was intended. I took advantage of one of their specials a while back which was a 512MB RAM cPanel VPS for $19.50/month which is a steal since the cPanel license alone is $15/month!
So now to why this is probably my final review of this company. Communication is lacking greatly. It was good at first, but now it's non-existant.
Over the weekend all my sites went down and I had no idea why... because I never got the e-mail saying they were moving data centers (if it weren't for a small thread on WHT I would never have known). I also did not receive any updates on extending their ETA so yet again I had nothing to tell my clients. The only good thing was that I run a free hosting company (Host2x.com for reference) and I offer no uptime guarantee since it's a non-paid service.
Ok, so the sites are back online and everything is working nicely... well I recently hit the 70% mark on my disk space usage so time to start looking for an upgrade. I created a ticket on April 23rd asking if they would allow me to upgrade my plan to their biggest VPS plan and to my surprise I never got a reply. I would think that a billing ticket asking to upgrade to a plan that costs more without the transfer of the discount I'm receiving would be a welcome ticket for them to reply to, but I was incorrect in thinking this. So I ended up purchasing a dedicated server last night because I cannot wait to see if they will assist me with upgrading my account or not.
What seemed to be a good company quickly turned to nightmares. I purchased a couple domains. All went well. Then paypal emailed me saying they are high risk and wanted me to confirm I made the payment and service was given. So until I did the payment was held. They blame the held on me and threatened me to release it or they will cancel my account.
So they finally gave them the money and all was well. Well I did a stupid thing and decided to get a VPS from them, they have good deals so I thought, whats the worse that can happen. Well shortly after, I get a email saying because your payments are unreliable, we are waiting a week to setup your vps which is complete udder crap.
So I just said screw it and said give me a refund then and about 2 hours ago I try logging into my client center and my account is gone.
I am hoping one of them see this so we can get this worked out. In the mean time I opened disputes on all of the payments.
I just want to take the time and review Hivelocity. Boy oh boy, where to start. I am just so pleased with the customer support they offer and I don't even own a single product with them.
I currently own a server with another comapny and I am always looking at other options for cheaper prices, better services and etc.
I found Hivelocity through WHT and I took the time to start up a live chat which was answered quickly from Kevin. Kevin was very nice and welcoming. I was asking about discounts they could provide and etc. Kevin showed me their reseller program which seemed to be something I may be interested in. After a 15-20 minute chat with Kevin, he offered to add me on MSN if I ever wanted to chat which I thought was pretty nice.
After I got off live chat with Kevin, I decided to keep researching Hivelocity. I immediately signed up on Twitter (I never had a Twitter Account). I saw they had some awesome deals. They were offering an awesome deal today it looks like this:
"The next person to go to our site, open a live chat and say "I just got your TWEET" gets a Core2Duo 3.0Ghz e8400 for $5 the first month."
By time I even got onto Twitter, I noticed that this was already taken. I kept browsing their Twitter and hey what do you know, another great deal it followed like this: "The 1st $5 Core2Duo sold in about 20 seconds so lets do it again. The next person to open a live chat saying "Give me a $5 Server" gets it."
I decided I was going to be late as the last one sold in 20 seconds. Well, it turned out it did get sold but, I got into a Live Chat with David from Hivelocity.
David informed me that the server was sold and I was a bit too late. What do you know, more great discounts! He offered me the same server for $5 on the first month. I decided not to take advantage of the offer as I wouldn't be able to put much use to the offer. I will be moving to Hivelocity within the next 1-3 months.
Overall I am very pleased with the great offers they provide and the support is just amazing!
Based on the sales support and the deals they provide, I did a bit of a rating on Hivelocity.
Sales Support:5/5 Deals:5/5 Overall:5/5
Also, if you decide your interested in Hivelocity's awesome offers, I would follow them on Twitter! They are constantly updating their Twitter and offering great deals. Their Twitter deals are 100% and it's pretty awesome a company like Hivelocity offers products and support so great!
I joined Limestonenetworks back in 2008 when it was a small company. At the time they offered the best price on the server I was looking for, so I took the plunge. The first 2 months were great, I enjoyed the stable network, and responses from the support team were fairly quick (1-2 hours response time). From there on it was all downhill, my servers were constantly down, and the support team took longer to answer my tickets. I didn't think this was a big problem, so I stayed with Limestonenetworks even though it was having problems with their network. Near December an incident occurred that really pushed me over the edge. My servers had been down for hours, so I opened a support ticket, and one of the agents replied and told me that the downtime was due to an upgrade in their network.
Again, I came to conclude that it could be far worst, so I stayed, one of the reasons was that I didn't want to switch my game servers over. It's important to keep in mind when you are running game servers, IPs play an important part because that's where you get your traffic. Near January the network upgrade at Limestonenetworks was still taking place which caused my bandwidth meter to stop working. This really scared me because I didn't want to get charged for overages due to the fact that my servers were receiving DDOS attacks, and I wouldn't know when to close the ports.
This incident actually turned out to be positive for me because even though I went over my bandwidth quota they didn't charge me for overages. I was very happy because this was like a late Christmas present, so now I was even more happy to give my money to Limestonenetworks. Now you might ask the question, how is this going downhill? Even though they didn't charge me for the overages, I still lost many clients who were angry at the fact that their game server were down.
In the end this network upgrade actually cost me 3 clients who were paying ~$60 per month. I let this slide because at this point I already had two servers with Limestonenetworks and I really didn't want to switch over due to the fact I would lose my IPs. The next month, February, was no different, I had more issues with Limestonenetworks. Starting of this month I was getting large DDOS attacks, which kept pushing my bandwidth over the quota, and I ended up paying close to $200 dollars just for bandwidth overages.
At this point they started to nickel and dime me for every single penny they could get of me. I don't know if they were having financial problems, or if it was due to another reason. Again in March I went over the quota, but at this time they told me that I had to pay per gigabyte which would result in a $500+ charge in bandwidth, and after talking with multiple agents, I was finally able to reach an agreement. They had changed a policy all of the sudden due to the fact that they knew I was a good customer and would keep paying for the overages.
The problem I had here was that I didn't mind upgrading to plan after I knew how much bandwidth was going to be used, since they don't offer any sort of DDOS protection, and game servers result in large DDOS attacks occasionally. I understand that Limestonenetworks was not at fault, but by making me pay per gigabyte was a bit harsh, since I had never been late on a payment, and had multiple servers. Try to remember that I stayed with this company even though I lost multiple clients because of their network outages, but they didn't care about this, all the care about is nickling and diming customers.
From that point on I have been living on the edge because I don't want to pay for an upgrade before hand due to the fact I don't know how much bandwidth my server will be using. Even if I upgrade to a different package it does not offer an insurance due to the fact that if I receieve a large DDOS than I orignally predicted, I would still end up paying per gigabyte.
This company has turned from having potential to just making their customers run away. Now the other problems I had with Limestonenetwork is the support they offer, which has been declining since I joined. The associates are very rude and don't really care about the customer's experience. I didn't include every problem I had with Limestonenetwork because it would make it a very long read.
Network - 10/10 Downtime - 5/10 Customer Service - 2/10 Overall Experience - 4/10 Would I recommend this company? NO, I urge everyone to stay away, unless they like to deal with problems on a daily basis.
Also from reading other topics on this forum, I personally believe that Limestonenetwork is overselling and their network can not handle the load.
I've got high end server from WholeSaleinternet.I've been with Wholesaleinternet for 4 months now and I am extremely happy with them.Got an awesome server for a cheap price, a Quad-Core Xeon 8 Processor (3.0GHZ), 32GB RAM, 100mbit port link. Support:
Sales support is slow but tech support is fast!
That you very much Aaron/Wholesaleinternet!, keep up the good work!
I have posted an review earlier as well for 2 month : 2 month review
Let me summarize my experience so far,
Technical Support - 10/10 Really fab. even though I was on semi-managed plan, they never made me feel I was on a semi it always felt as if I was under complete management, they did every task I had asked them to do, which I didn't get on any other semi-managed host earlier.
I have no sort of complaints about their technical team, they tried to solve some problems which were due to the billing dept.
The minimum response for a ticket generally around 10-15mins and the completion with in an hr.
Billing Dept - This is some dept. that has kept me in wonder-land. Some times the replies were so pleasing and most other times the tickets are ignored. From, almost 2nd r 3rd month, the billing dept. tickets don't get regularly replied and used to bump the tickets in order to get a response to the query. Which I got some how, in a apologizing manner (no complaints for that :p)
Now, for the past 1 month we have been having some serious problems.
First, I had recd. some black-listed ip's when we joined virpus, we failed to check them (mistake on our end agreed 100%), which probably even they might not have been aware of.. As, we had a minor mis-understanding with godaddy during domain registration, my friend registered the domain using one of our partner address who resides in Singapore, where as the registration was done from India. Godaddy, assumed this was a spam registration and refunded the amount. So, we had to register the domain through another partner who resided in India. Godaddy was cool after we gave them the complete details, where they wanted some ID proof, and we provided them.
Our ip was on the black-list, we thought since our domain was spam-listed for a day, (until godaddy took it off) it made the hosts to assume the domain was black-listed, so we had manually submitted forms and proofs to most of the anti-spam agencies and mail providers, where they took the ban off the ip with in 15-20 days after we joined virpus.
Our domain was no longer under black-list, but ip was still under black-listed in some sites, such as rediff, it took more than 2 months to set the things straight at rediff, where we did some config added from the tech.dept. such as setting up spf record, and did a few tweaks here and there.
Even after making all these efforts, our ip was still under black-list of some ISP's. Our main domain (the domain which was under bl list earlier) loads well for every user, but our child domains where we have blogs and other activities do not load for lots of users. The ping results in the internet gives 100% but on their particular systems it gives no ping. Some times, the site loads wierdly such as,[url] might load but [url]might not load, and vice-versa, some times local ping fails but site loads, its all wierd and we found the reason to the problem to be ip after some minor confirmation from our end. We were losing our revenue of more than 60% just because of the failure of loading on the site, the tech. dept used to ask the ips which are facing prob to check if they are blocked, but its not possible to give ips of users who visit as guests and others, we have noted reports on other sites that our site wasn't loading for them. We still were able to give few ips for check and found them not-blocked on the ip. The sites are able to be viewed for all from proxy sites such as stage6.info but we can't ask each viewer to go to proxy site to view if they are unable to load, it will become ridiculous and we might lose our entire traffic some day.
We had shifted our domains temporarily to other vps where we noted none of the users had a single complaint, we were there for more than a week, which ensured the problem was not the domains but the ips, again after returning to the virpus hosts, we had created 3 tickets to sales/billing dept. to issue fresh ip's, got 0 reply and mailed to mr.Ken using : kenneth.odem@virpusnetworks.net got no reply after 48hrs.
We have to agreee, Earlier,mr.Ken was so helpful he helped us when we didn't have any funds to issue, since we had an dispute with an item where our payment was delayed by paypal. So, we had paid them almost 10 days later than the due date where mr.Ken was so helpful and saw to it our VPS could stay online despite the payments not been released.
In thanks, we had directly mailed our check we got from an ad-agency, which again made around 5-10 days in the payment, which made our balance stand in the positive note, we have our balance in the account for the past 3 months so that there are no dues left.
But, in the past 1 -2 months the replies have been disappointing.
We planned to leave virpus and join other host, where we burnt our hands, we looked for other reputed VPS and had a few in mind after our staff suggested few good organizations(don't prefer to name them here as it would be mis-leading).
Since, virpus wasn't ready to refund the amount in the credits we decided to continue with virpus atleast as a sideby host. Later, some how our members suggested we used virpus as a main host, so we wanted fresh ip's to get rid of the damn problem we are having but we have recd. no response for the past 1 week.
Now, lately after the maintenance our VPS was down for approx. 26-27hrs on april 25th Saturday, where our traffic is usually on the weekends. We lost the compelete traffic and revenue. When we asked if it come under credits, we got response as : This was the result of scheduled maintenance we cannot, it would not qualify under our SLA. (just giving the main result statment off the entire reply recd. from sales). Its some thing we would like to regret but for sure this isn't some issue, which could make us think to get to a new host.
The reply from the sales dept. has made our staff making funny betting, as one would win if we get a reply and other would if its not replied with in 48hrs, lately the first one is winning () due to lack of communication.
This might be our last month. Our next due date major amount would be taken from the credits, so a very little amount would exist in the account. We will stay with them until our amount with them is spent.
We had enjoyed really good with the tech. dept but the sales dept has been really poor in the recent past. I am forced to say this as even after mailing we haven't got response where, mr.Ken stated if our tickets were lost or some thing, mail to him but either didn't work so far.
Once, earlier when we requested for change of ips we were said some $7 or some thing would be charged for the swap, when we made other enquiries about it we didn't get a response till date
My tickets which lay un-responded: 203497 509467 385781
509467 and 385781 are double-post of the ticket, but got reply for none of the above tickets. Was expecting a reply for 1 atleast.
I was ready to pay excess charge for the new ips as there some mistake from my end in failure to check the ips before getting them but I wanted some concession as the major mistake was from their end while dispatching ips. I am not refusing to pay but I wanted the concession, got no reply and the above tickets are a proof of them.
Our staff online time and their live chat time don't tally, so we can't make any contact to them on live as well.
I am not sure if this is mis-understanding or what, but it has been a mixed experience for me. For sure, their sales crew have to be increased that's some suggestion I would strongly do.
I can recommend this host to any one for the tech. support they provide but can't guarantee them for the sales dept. replies based on my past/recent experiences.
Totally my site down for around ~30hrs including all the maintanence and other reasons, it could be a bit less but I am rounding it off, for sure its more than 28hrs
My over all rating: 7.5/10 Tech. Dept - 10/10 Sales/Billing Dept - 5/10
my site submitted for review via report feature I tried to give all my experience on virpus and I am not against any one for joining virpus nor have any fights with virpus team.
May be if we get response from sales we might still consider continuing with virpus but that stands low at the moment.
First off they did not setup my server for nearly 2 days. I bitched and was apologized about that. They said I would get 10% off my next month.
I proceed to get everything running and start setting up my domains and then blamo its gone! It was reset they said even though I did not have a remote switch. I asked them why they did that and they insisted it was me. Whatever. So I setup everything again and was getting horrible speeds for my photography site. The hell???? They promised me the world when I signed up with them. I also got to deal with "outsourced tech support" from india that was not helpful.
I finally get things running but its still a slow *** server and they try to tell me I needed to upgrade to a much faster plan and get a better processor and memory. I tell them screw that they are throttling my bandwidth. Like memory and processor are gonna make a difference for 3 websites 1 with forums and 1 for photography then my personal site.
Can you share with me about your experience with WBS as a provider? Including account management, support and of course quality of the network, Also I am interested whether they really have a good South America connectivity.
I have been using 1 and 1 web hosting for almost 3 months now. In that time my site has never been down. I use them to host my website but i use google App for my email server.
In the three months that i have been hosting with them i have only had to put in one ticket due to a mysql database issue. Which then turns out something that i have done.
I would recommend 1 and 1 to my friends and family.
Since I've been noticing a thread about how this company is a scam and a fraud and will take your money and run.... I wanted to post my review of them.
Super VPS #2 ($9.95) was bought on 11/21 at 5:42 PM. I received the VPS login information about 4 hours later.
I have this VPS for a VPN server that I run for my personal use. I have so far had 100% uptime and nothing has been wrong. Everything is working great.
I have sent in a number of ticket with things that I need to be enabled for the VPN to work. All of my tickets were responded to within a reasonable time limit. I say reasonable for the following reasons:
1) I used to work in the hosting business and it's almost impossible to give a hour resolution unless you have a big time staff
2) this VPS in UNMANAGED so I didn't expect support to be online waiting for my ticket Andy has been a great person and I truly thank you for everything you've done on my VPS for me.
The VPS has great connections to the internet. Although I ALWAYS prefer that Cogent be left out when I buy a server or VPS, this one came with it but most of my routes take Level 3 and Internap so I am perfectly fine with it. They also setup rDNS for me in a matter of minutes.
I have pushed 4GB so far and am not having any problems with any one else's VPS affecting mine.
So to sum it up:
Support = 8/10 (If you offered a guaranteed response in xx minutes that would be great)
Network = 9/10 (I prefer not to have Cogent since they send you all over the USA unlike other carriers)
Price = 10/10 (Find me a $10 VPS that offers all this on a stable NOT OVERSOLD node)
Uptime = 10/10 (So far so good!)
Overall Experience = 9/10
If you are looking at a VPS and just want to try this out, you really can't lose anything with this $10 plan. I would highly recommend The NY NOC.
Note to mods: I have submitted my IP and info through the ticket system.
Package offered to WHT: Unmanaged 128MB RAM 10GB Space 300GB Transfer HyperVM / LxAdmin Root Access 2 IP Addresses $9.95/mo US 10mbit/s (true)
I have been a customer of this provider for almost two months now. They have provided great support (especially concerning their response time). Uptime has been 99%+ as advertised - very reliable.
The package they offer above is one of the cheaptest I have found on these forums or on the net. Most others offer similar packages but only provide 1 IP and 150GB/mo transfer. If this company continues with well managed servers and customer support, I believe they will be well worth the investment a customer makes.
I subscribed to SkyNetHosting at 27th December 2008.
At that time, it was a great experience for me, I had some questions with their packages, so I submitted the tickets and I got speedy and helpful support.
My websites with them are working really fine until recently. Starting from February, their server started to experience several downtime and the worst is, the accumulated downtime in a recent week is more than 30 hours.
I am extremely sad when I submitted the tickets to ask about it, they take more than 8 hours to reply me, which they updated me that the server is still down. I was expected them to tell me the server is alright now after half a day of downtime.
They finally decided to migrate the server when they think they cannot do anything to stop the downtime, which is explained at the following address. http://skynethostingtalk.com/viewtopic.php?t=1359
My nightmare started again here, my websites experienced long down time again, which is more than 3 days, I wonder why do they take such long time to migrate servers?
After the migration, I thought all the bad things came to the end, but appatently I am wrong.
Few of my websites are showing strange content, which I think the content from other website on the server.
Few of my websites are showing the "cPanel Great Success" page, including the following message.
Great Success ! Apache is working on your cPanel® and WHM™ Server If you can see this page, then the people who manage this server have installed cPanel and WebHost Manager (WHM) which use the Apache Web server software and the Apache Interface to OpenSSL (mod_ssl) successfully. They now have to add content to this directory and replace this placeholder page, or else point the server at their real content.
I also cannot login to my FTP and Shell account.
Yesterday, I got new problem with them again, one of my website is showing some errors, which I think it was the error I have seen when I am working on the website. Which means, it was a outdated copies of my website, how could it be here when the website was working properly?
I suspected that they restored a outdated backup to my website without my notice.
I submitted a ticket to ask for help, they replied me after 9 hours, said that:
Hi,
The backup was created just before migrating the server. Please check now and let me know for any further assistance.
I am so tire with the downtime and I do not even care that they took 9 hours to reply me. The problem is, the ticket do not give me any solution and my website is still down!
Again, I submitted a ticket for it just now, I wonder how long would they take to reply me and recover my website this times?
I have found skynethosting.net from WHT about 2 months back while I was looking for a new reseller plan. They have a decent looking site, plan details are listed clearly, on top of that they had good features for the price plus I got a coupon from www.sgwebhostingtalk.com where I got my space doubled along with a $10 discount.
(3/10) Order Process/Account Setup: I have placed the order and waited and waited almost a day without my account details ;( Then I had contact sale over live chat and they had setup my account over the chat since it was urgent for me. The live chat was helpful but I would have been happier if I got the account details in the first place. Not a very good first impression !!! (8/10) Support: Support is fast. The average response time of 2-1 hour for most of the tickets and there have been few that took few hours to get done such as such as a problem with GD etc. From the support Jessica was amazing and she seems to know anything about everything (10/10) Uptime: I haven't noticed any downtimes with them and my servers uptime meter shows 100% for this month and 99.9... something for last month which is a good thing.
(8/10) Speed: My site was loading fine except one time I noticed a lag, I opened a ticket and they have corrected it and I never had that problem again.
(9/10) Value for Money/Features: This is an absolute plus I get 5 SEO IP's, Rvsitebuilder, clientexec and 15GB space with 200GB bandwidth on a non overloaded server. I guess this is one of the main reasons that I had decided to go with them in the first place. The features rocks I'll probably update this page after few more months and let everyone know if its going to be good or bad. hopefully it will still be good -
I bought a 1and1 VPS. It was a good quality server, I don't think it was setup right. I called their tech support multiple times about my servers issues. Such as it freezing and i can't restart it. Then the tech support said he would tell their computer department, and 13 hours later, my server is still frozen and I cannot log on.
I would not and do not recommend 1and1 to anyone. It was a very bad exerience and I will always stay away from them. Sorry 1and1 but your service isn't all that great.
