Moderation Software For WHM/CPanel For Your Staff Members

Apr 5, 2008

Can you guys recommend any software that allows you to give certain staff members access to your WHM, but can restrict what they can do in WHM, like they can create accounts, but many not suspend them or terminate accounts?

Here's one software I found: [url]

I'm just wondering why hasn't even made something like this yet?

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Europe Members, Can Anyone Open LW

Aug 26, 2008

I've problems opening[url]or accessing any of my servers (other sites loads fine), just wondering if this is my issue or what?

Tested via usa proxy, all loads fine.

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Mass Email My Members (500k)

Oct 26, 2009

I'm currently owning a website with little less than 500,000 users. Many of these users have been asking if I could send out updates about the site per email, like once per week or preferably once per day.

I'm not sure about the best way to do this. I did some reading and some people seem to suggest to get an extra dedicated server to send out the emails. Others say it's best to use a cloud service with SMTP relay, while I also saw suggestions to use a website like [url]

I have checked into mailchimp, and appearantly this whole thing will be very expensive if I want to send out email to so many users. I'm not an email marketeer and neither do I sell products, so the profit per user I would email is probably low. The primairy reason I want to send out updates is to keep my current memberbase happy, and to get some older inactive members to become active again. We had our site totally reworked recently, and it would be nice to let people know about that.

I also like to know if it's possible, in any service, to somehow unsubscribe users whos email addresses are no longer valid in an efficient way.

Some more facts:

- Those 500k users are 250k effective emails. The other people have never subscribed on registration, are blocked for misbehaviour on the site, or have unsubscribed at some point.

- As stated above, people have to subscribe upon registration. The checkbox for this is unchecked on default

- The oldest users in my database are 3 years old, so there is quite a chance emails might be no longer active.

- There are many scams in the industry I'm active in (survey panel). As a result, users are sceptical, and sometimes use alternate email addresses for registration. I believe that as a result of this there is a higher chance the email is nog longer in use than on other sites, although I have no stats of other websites to compare with.

- I once tried to send out email to 75k users on my current dedicated server. As a result, Yahoo deferred my emails (which caused trouble for the verification emails we send out upon registration). I contacted Yahoo and they whitelisted my server, but I don't feel like trying to send email from my current dedicated server again. Not to mention that the server had a lot of trouble sending out so many emails, the server load was really high while sending out all email.

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Email Monitoring For Staff

Oct 4, 2008

how can we monitor a mail of our staff, if he change the password.

Is there any option in cpanel/webmail to send a copy of that mail to admin.

If staff member receive or send any mail, can admin monitor it?

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How To Send NewsLetters From Bluehost To Phpbb3 Members ?

Feb 9, 2009

I am using Bluehost as my primary / public server and yes had my own horror stories with them.. But I am still with them since they sorted things out with me. Any way... Bluehost has a Cap Limit of you can send somewhat 50 - 500 mails ( I just called them and raised it to 500).

I run a phpbb3 forum and want to send monthly newsletters to my members, I have more then 500 people so how exactly can I send them newsletters ?

Is there any special script that you use or special software that I need to run that will automatically get the email list from the phpbb3 board and send the emails every hour or something ?

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Sending Mass Email To 4000 Members

Apr 6, 2008

Just Joined Hosting best Hosting so Far very happy with them , Fast and reliable but the disk space is small and i am not rich lol

anyway i am thinking to send mass email to my 4222 members is that a problem? i am hosted on a shared Hosting (bronze)

I'll have any problem with my bandwidth? will my site go down?

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No Emails To Yahoo Mail For Active Members

Aug 12, 2008

i site me place on Active members from email .

but not send emails to yahoo server in inbox all emails send to spam or ever not send !

but for google no problem

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How To Prevent Staff Steal Our Site

May 11, 2008

Become my attention when we hire company/people to handle our server due our knowledge about manage dedicated server is low level and we run big site on that server.

Anybody know about tips how to prevent staff from managed service steal our site,even they has been trusted and handled hundred or thousand servers.As we know when we hired them for full managed service,they have our root access.

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Disappointed With's Support Staff

Oct 24, 2008

Don't get me wrong, I really enjoy hosting with, but I find their level 1 support staff to be lacking the basic skills required to respond in a helpful manner.

Their typical replies often instruct me to confirm that the problem has been resolved, when in fact nothing has changed; this is just a waste of my time (and theirs).

I would expect that my issue is forwarded to level 2-3 admins when level 1 staff can't provide a sound solution/fix. This is the case sometimes, but not always. Most importantly (and this occurred to me today) level 1 staff should never, in any form, have access to a customer's VPS without prior consent/approval. Maybe I'm coming off as a little paranoid here, but I'm not fond of the idea of inexperienced individuals going through my stuff. Limiting access to just level 2/3 admins can only mean good as far as security is concerned.

I honestly can't recall a time when a good solution was provided by level 1 staff. While I strongly trust Rus Foster and the way he conducts business, I would ask him to take the above into account and reconsider the policies in place.

(I was originally going to paste a screenshot of my last support ticket, but I now think it won't be neccassary as my post adequately conveys my concerns)

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Santrex Review :: Staff Slow At Understanding

Oct 10, 2009

A month back i signed up for reseller hosting with santrex, earlier I've had a VPS since a couple of months which i regularly pay for.

The reseller account was however not according to my expectations as i did not get required amount of support as i should have got.

I did not wish to continue with the Reseller account so i simply did not bother to pay the due RESELLER invoice, however i paid the VPS invoice, BUT my VPS account got banned and the reseller went on being active.

What sort of stupidness would you guys call this? Carelessness or slow at understanding? This kind of services can never be expected from a well known host.

I've liked their services, but i must say after this i am really disappointed.

Here's a screen to show things better :


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10TB/Midphase Staff Gone For Holidays? 4 Days No Reply

Dec 28, 2008

I have opened an emergency ticket with Midphase/10TB since Dec 23 and until now, no response from support even the ticket was assigned.

The issue is regarding customer privacy which Midphase/10TB leak my direct contract information ( name, address, cellphone..) to 3rd party.

I know it is holidays, but 4 days without reply is very bad.

Anyone have experience the same issue(no reply)?

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Dealing With ThePlanet Sales Staff Is Like A Trip To The Dentist

Apr 17, 2008

I've been pretty happy with my servers with theplanet/ev1servers for the past, err, 5 years. But the OSes were out of date and it seemed like I could stand to get some significantly improved hardware for what I'm paying now (or, comparable hardware for a lot less).

I put in a RFQ from ThePlanet to see what I could do as far as upgrading my current server, hoping for something a little better than buying a new server while the old one is up and moving everything over, and also hopefully avoiding re-paying a one-time fee I had for a secondary hard drive.

Now I have no problem whatsoever with the result -- that my only option is to buy a new server, they won't migrate my HDs, and they won't upgrade my current server, and they won't give me any kind of credit for the second hard drive or let me transfer it to a new server. I get where they're coming form, even though it might make sense to figure out something a little better for a customer of 5 years that's dropped about $25k over that time period.

The problem is their sales staff. I'm surprised that theplanet (at least theplanet I remember from when I signed up) would have sales people so apathetic and basically useless.

Getting information I requested in my initial ticket took back-and-forth with a sales rep over the span of over 24 hours (and I still haven't really gotten an answer on one part, about my secondary hard drive). Actually looking at the ticket now, the initial response was over 24 hours after I opened a ticket (and it was opened during working hours).

Heck, the first two responses didn't even include a price for the hardware he wanted me to buy, just if I wanted to proceed and buy it.

Figuring it beats waiting I did one of their instant chats and before answering my questions I was told to be sure to give the guy credit for the servers I order. In fact, him telling me his contact information and to choose him were the only complete sentences I got, and roughly 80% of the communication I received.

I haven't needed support on my server recently, so I can't speak to if this is the quality of their support department now. I don't think I'll be around to find out though.

(Executive summary: Hello SoftLayer!)

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Died At /usr/local/cpanel/Cpanel/ Line 132

Jul 10, 2009

got error with cpanel linces after force reboot

and when i try to set the licnse

i got this error

Updating Internal cPanel Information.......Died at /usr/local/cpanel/Cpanel/ line 132.
...propagated at /usr/local/cpanel/Cpanel/ line 132.

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CPanel Horde Vulnerability Found - Update Your CPanel

Mar 7, 2008

An arbitrary file inclusion vulnerability has been discovered in the Horde
webmail application. At present, we can confirm that this security
vulnerability in question affects Horde 3.1.6 and earlier. Based on
incomplete information at this time, we also believe this affects Horde
Groupware 1.0.4 and earlier as well (cPanel does not use Horde Groupware
at this time).

cPanel customers should update their cPanel and WHM servers immediately to
prevent any chance of compromise. The patch will be available in builds
11.18.2 and greater (or 11.19.2 and greater for EDGE systems). The updated
builds will be available immediately to all fast update servers. The
builds will be available to all other update servers within one hour of
this posting.

To check which version of cPanel and WHM is on your server, simply log
into WebHost Manager (WHM) and look in the top right corner, or execute
the following command from the command line as root:

/usr/local/cpanel/cpanel -V

You can upgrade your server by navigating to 'cPanel' -> 'Upgrade to
Latest Version' in WebHost Manager or by executing the following from the
command line as root:


It is recommended that all use of Horde 3.1.6 and earlier be stopped (on
cPanel and non-cPanel systems alike) until Horde updates can be applied.
You can disable Horde on your cPanel system by unchecking the box next to
'Server Configuration' -> 'Tweak Settings' -> 'Mail' -> 'Horde Webmail'
within WHM, and saving the page with the new settings.

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How To Use External CPanel Mysql In Another CPanel Server

Mar 14, 2007

I have 2 servers both have cpanel. I want to use 2nd server's mysql in my site which is on 1st server. I think thats not that hard. I don't wanna do clustering as this is temproary.

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Transferring Cpanel Emails To Another Cpanel

May 8, 2008

I am in the process of moving websites and emails to a new host. I am doing the transfer manually because we are gradually moving different part of the site at one time to allow developers to work on new parts.

I now want to migrate all of the email accounts off the old cpanel server to the new cpanel host. What files and settings do I need to move so settings are not lost, such as save mail and contacts?

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SSL With CPanel

May 11, 2009

I'm having big trouble trying to update an SSL certificate with cPanel.

I'm such a dummy that I've ended up buying 2 SSL certificates to see if that may fix it.

I now have 1 certificate for and 1 for just

I have logged into the account in cpanel and uploaded both certificates and when I view them in Security -> SSL/TLS manager -> Certificates They both display the correct host, correct issuer, and correct expire date.

But when I try to visit my site using https I get:

The certificate expired on 4/8/2008 7:59 PM.

(Error code: sec_error_unknown_issuer)

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Vps Or Rps With Cpanel And Whm..

Jan 21, 2009

can anybody make me offers on a vps or rps with cpanel and whm?

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Log Into CPanel Via WHM

Apr 17, 2009

I had a website created a few years ago. I am trying to update that website now. As ROOT, when I log into CPanel via WHM, I am unable to see a File Manager.

What would be my next steps?

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PAX And CPanel

Jun 27, 2009

Anyone here use PAX in their kernel builds? I've been trying to find a setup that works, but with no luck. stability wise.

I can run CPanel fine with just about any PAX setup, but after awhile with some settings the server eventually will get a load of over 250 and 1000 processes like it's not able to terminate them, or turn 4GB ram into like 3.2GB ram.

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CPanel + NAT

Apr 10, 2008

has anyone managed to setup cPanel /WHM with 1:1 NAT? I tried cPanel support with no luck, but I have 1:1 setup on all my IP address with no luck!

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Svn With Cpanel

Nov 26, 2008

Okay does any one here know how to install svn with cpanel as all the ones i found in google it install svn but to anther apache in a diff folder like /etc/httpd/conf and not in /usr/local/apache/conf

using centos5 and installing using the yum command (i would like to use it from the site but do not know how to compile a install)

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CPanel Or DA For Vps

May 24, 2008

getting a VPS with either 384mb or 512mb and I would like to know what control panel uses the least amount of ram I have a choice of either cPanel or DA

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Apr 26, 2008

I have a reseller account with site5. The last months the service has been horrible, sites down, dns down etc.. and the people there dont do a thing..

so i want to change to something else. I assume that VPS+whm+cpanel will give me something similar.

Which vps hosts are good? and which packages can you offer me? I'm paying about 19 usd a month now.

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May 17, 2008

i am now unable to remove subdomains for some reason, even though it says that it is successful.

i added 2 parked domains that is to redirect to my main domain and it created the subdomain folders for me.

i went to try creating a subdomain for and tried to redirect it to my main domain.

so example i created this subdomain:

in the list of subdomains table, i have:
Subdomains: parked1
Root Domain:

but however it should be:
Root Domain:

how can i solve this? i just want to delete it now..

also for some reason my /cpanel and /webmail goes to my main hosting website url but not mine! so if i type it goes to etc!

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Cpanel In Vps

Nov 30, 2007

Where do you guys currently get your external vps cpanel licenses? Cheapest ive been able to find is $15

Also what type of resources does cpanel require to run in the vps as far as ram used, etc..

My provider can provide me with cpanel vps so i have to get it externally, but 15 per is a bit much i think.

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Vps With CPanel

May 22, 2007

I now have tried a number of VPS accounts with CPanel.

I have taken the 256mb burstable to 512mb.

I am only running a simple php mysql online game (, yet i always max out at the memory and the server crashes.

Even when there is no one online I have issues.

I get the feeling that VPS with Cpanel and anything less than 1 gb ram is not going to work.

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Cpanel Down

Jan 9, 2007

i can access all my domains and sites but i cant get to cpanel or whm.

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Jun 5, 2007

I was moving some clients over from another server of mine (their accounts are ~10/15gb)

Typically I can use WHM to restore them; however, it seems as if there are problems restoring them with the new WHM because its so big.

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