A month back i signed up for reseller hosting with santrex, earlier I've had a VPS since a couple of months which i regularly pay for.
The reseller account was however not according to my expectations as i did not get required amount of support as i should have got.
I did not wish to continue with the Reseller account so i simply did not bother to pay the due RESELLER invoice, however i paid the VPS invoice, BUT my VPS account got banned and the reseller went on being active.
What sort of stupidness would you guys call this? Carelessness or slow at understanding? This kind of services can never be expected from a well known host.
I've liked their services, but i must say after this i am really disappointed.
I paid upfront for a month of service. They didn't create my account because they didn't have the service I ordered, but they did have a variation on the service, and wanted to know if still I wanted it. I didn't accept the service and requested a refund instead, but their "Tier 3" support said that unfortunately they had a 0 refund policy and pointed me to their TOS and stated "that I should have read it and contacted their Pre-Sales to clear up exactly what service they had before paying upfront".
I never got anything out of them, no account or server or username details, and they insisted on keeping my money! After numerous emails and escalations they finally agreed to "give me a credit" but I refused. I filed a Paypal dispute and I of course won. What a bunch of scammers.
I've read bad reviews on Santrex, guess I'm just one more in their glut of unhappy customers. I ordered a NL vps 2 weeks ago after being convinced by a friend who has been with them for two months. I was a bit wary, but it was only $10 so I thought what the hell.
Right off the bat when my vps was set up and while I was insalling kluxo, there was some brief downtime. Wasn't that bad, but pretty bad timing for a first impression. Hosting was fine for the next week really, not much downtime, until last week that is.
All NL VPSes were down for more than 72 hours. I didn't pester their support, and it would have been pointless since their support was clueless about the issue. Their reply was that they didn't know how long the downtime would last. Granted it was problem with the datacenter, but thats not what I thought was the worst part.
Normally I'd think that when a host screws up and gives unacceptable uptime, they should at least offer some discount for the next month, if not give it for free. Granted thats not in their TOS, but they shouldn't be surprised at all of these bad reviews and customers leaving from the terrible service. I mean santrex didn't even apologize for this, now I'm not sure if the terrible downtime or the lack of caring by the company is worse.
My VPS hosting ends on the 17th, not gonna do much with it until then most likely, I doubt that santrex expects someone like me to pay them again for the service I got. The fact that these guys have 7k clients amazes me with the fact that these clients stay, and that these guys act as if they have 7 clients.
In closing, you can clearly see this is not a host to bother with, the cheapest vps hosting for sure but even a cheaper level of quality. All Santrex has really provided me is to test out webmin briefly, and it's changed my opinion about the control panel, but really thats it. Hope this review saves anyone from my experience. I may not have had an active site, but anyone hosting a business on one of their NL servers must have gotten big losses from this.
Recently, my access to my server is very slow. I am on a VPS with 2 Quad E5320 processors and with Softlayer datacenter. I have been monitoring ping latency and it is acceptable at 50ms monitored every 10 minutes for several weeks.
Below is a record of the server memory I got from CPanel WHM. Can you help interpret what these numbers mean and how this affects the performance of the server?
Become my attention when we hire company/people to handle our server due our knowledge about manage dedicated server is low level and we run big site on that server.
Anybody know about tips how to prevent staff from managed service steal our site,even they has been trusted and handled hundred or thousand servers.As we know when we hired them for full managed service,they have our root access.
Don't get me wrong, I really enjoy hosting with CheapVPS.co.uk, but I find their level 1 support staff to be lacking the basic skills required to respond in a helpful manner.
Their typical replies often instruct me to confirm that the problem has been resolved, when in fact nothing has changed; this is just a waste of my time (and theirs).
I would expect that my issue is forwarded to level 2-3 admins when level 1 staff can't provide a sound solution/fix. This is the case sometimes, but not always. Most importantly (and this occurred to me today) level 1 staff should never, in any form, have access to a customer's VPS without prior consent/approval. Maybe I'm coming off as a little paranoid here, but I'm not fond of the idea of inexperienced individuals going through my stuff. Limiting access to just level 2/3 admins can only mean good as far as security is concerned.
I honestly can't recall a time when a good solution was provided by level 1 staff. While I strongly trust Rus Foster and the way he conducts business, I would ask him to take the above into account and reconsider the policies in place.
(I was originally going to paste a screenshot of my last support ticket, but I now think it won't be neccassary as my post adequately conveys my concerns)
I've had a VPS with Santrex since earlier this year, and for the most part I was satisfied with the service.
As of the end of last month I no longer had a use for the server. I emailed their support, requesting termination of the account, and in doing so, I told them the reason. At this point I had nothing bad to say about Santrex.
2 days later, a paypal subscription I thought I deactivated apparently was still active, and a few days before the bill was due, $29 was leeched from my bank account.
I figure that since I no longer had a a service with them, that it was justifiable to ask for the money back, as I was not even their customer anymore. Simultaneously I requested a refund and a paypal dispute.
This was the first email I got back from support:
As far as I can see, you disputed and your dispute was unsuccessful since you have falsely claimed it to be unauthorized.
K Cook Executive board Santrex Internet Services
I sent them another email, pointing out that I'm an IT business, that I do have a foreseen need for servers in the future, and that I'd love to continue doing business with Santrex as I enjoyed their services and pricing. This is the response I got:
Dear user since we Santrex Internet Services DO NOT practice any refund policies in place as stated clearly at *URL REMOVED BECAUSE I HAVE LESS THAN 5 POSTS HERE(but it's their terms of service link)*
5. Refund and Disputes: All payments to santrex.net are non-refundable. This includes any one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in santrex.net's sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay santrex.net an "Administrative Fee" of not less than USD 50 and not more than USD 250.
7. Account Cancellation: Requests for cancelling accounts may be made in writing with at least 7 days notice but not more than 60 days prior written notice and sent to email@example.com
Please feel free to contact us for further questions and help.
A. Cook Billing representative Santrex Internet Services
Ok so they are now hiding behind their ToS? Lame but understandable. My response to that was asking for service for the money I paid, anything really. I had been interested in a seedbox from them for a while now, and the entry level seedbox costs.... $29 a month. The exact amount that I paid inadvertently.
To add insult to injury, I cannot even access my billing account on their system, to SEE the $29 sitting in my account there, much less place an order for a service that I really wouldn't mind having.
Let's be honest here, while they may refuse to give me a refund for my $29 (it's honestly not THAT much money), at the very least, they could give me service for what I've paid. Then of course, they'd look like honest businessmen, and I think that thought makes them cringe...
Hey, I'm a business myself, I provide IT related services to companies and individuals. I exited the hosting business earlier this year because I couldn't turn a profit from it. Maybe I'm an idiot? Then again, given the nature of the biz and the current economy, hosting is a particularly tough industry these days, and if you're doing well, hats off to you! Back on topic, as a business I am well aware of the value of providing service to your customers, when they pay. If I try to apply Santrex logic to my business, and run off with someones money and not provide a service, that's FRAUD.
And for a little more tidbit of info, look at their history page. At the very bottom it says "And with Santrex we can guarantee you that you will always get more than what you pay for."
I come here with my review on Santrex.net, before I thought of creating this thread i've read some reviews that were already against Santrex, and I come to share my bad experience with them.
Alright, It all started off in August when I purchased one of their UK VPS', for five days I received an uninterrupted and overall good service, but after them five days thats when problems started to occur, litterally every day I was experiencing downtime, therefore I created tickets concerning the downtimes, out of the 11 tickets i've made 6 of them gave me the answer that there were "troublemakers" on the UK node and therefore caused the node to crash but after experiencing 1 months worth of downtime i've started to get annoyed and made a complaint, and the reply that I received was that the UK node wasn't experiencing downtime because of the "troublemakers" but instead hardware problems and it would be fixed soon.
So I waited for the node to be fixed and a few days after they replied saying its now fixed, but what happens after? In a short amount of time, around 20 hours to be exact the same thing started to happen again with the downtimes and this carried on happening for the next couple of days until I completly ditched the VPS and made a complaint that I wanted to be moved to another node.
So we agree'd on moving to their France node and all my files from the UK node to be transferred, I myself also made a backup just incase there were any problems even though I knew that if there was a problem I wouldn't be able to upload the backup due to a large file size and I was right, there were problems them transferring my files, and apparently they lost the backup and them blamed me because they asked me to make a backup which I did and even though I told them I would not be able to upload the backup due to the size of the backup.
So we started to argue about the backup and got fed up and requested a refund as I was left with a useless VPS and most likely bad service still as I heard that other members on this forum experienced problems on their France node too.
They directed me to their TOS where it says that they don't give out refunds so I was left nothing, and had to put up with this K Kook guys sarcastic replies to my tickets for 3 months.
And then they terminated my account for using minor abuse to him which I don't care about as the VPS at the end of the day was useless to be afterall.
To conclude, with many of my experiences with web services this has got to be the worst one yet as many others can back me up too.
P.S: Although this is my first post, I roughly joined here the same time I purchased the VPS on Santrex, and hopefully will bring some more reviews on some other webhosts.
Can you guys recommend any software that allows you to give certain staff members access to your WHM, but can restrict what they can do in WHM, like they can create accounts, but many not suspend them or terminate accounts?
Here's one software I found: [url]
I'm just wondering why CPanel.net hasn't even made something like this yet?
I have been a customer with www.DMEHosting.com for over two months now. They were an ok server provider/host at first but I am now forced to leave.
The server setup is advertised as under 72 hours. My first server took just a few hours under that and my second one actually took longer. I also heard a report that a rapid deploy server (they say 1 hour or less) took over 24 hours to set up.
I have had a bit of downtime, and support is slow since the host is run by one person (David). This means that emails can take 24 hours to get a reply, live chat is only available for a few hours a day and there is no phone support which is a big minus for me in terms of hosting.
I purchase a server for my client who uses it to host proxies. Several times I have gotten reports of malware/spam/some other type of abuse. Each time this happens they send absolutely no details (except server name) and when I ask for more I get no reply and no help in sorting out the possible security problems.
The incredibly horrible bit started around the 7th of September. My main server was down and I had no details or anything from DMEhosting. I sent an email to their support team and a long 3 hours later I got an email back saying I was suspended for non-payment. I found this strange because I had received no emails, notices or invoices that month for the server. They claim to have tried to contact me, but I see no efforts at all.
So they eventually unsuspended my server and then I got an invoice overdue notice (even though I never got any "invoice due" notices. I then tried to pay the invoice, but their paypal system either half the time gives me an error that I need to add a credit card (I have one in my paypal already) or just doesn't let me pay.
I tried explaining their payment problems to them in live chat but they say since no one else is having problems they won't do anything (either they assume I am a complete idiot or I am making it up). This is disgraceful, if I contact a host saying that I can't pay because something is wrong with their system then they should at least take a look. They then terminated the live chat right in the middle of us talking (yes, they/David (one man show) are very rude).
Then, to my horror I got an email saying that no payment had been received and my server was suspended. Even though I told them several times by email and chat that their payment system doesn't work.
They then claim that I am being "very rude and and inconsiderate" and that essentially it is all my fault. They say my invoice is overdue and I still won't (I will, but I can't and they won't listen) pay so they are going to keep my server down.
Essentially the owner of this terrible host, David (he is also the support, billing, everything) is an incredibly rude person and he has no respect or desire to help his clients. I have faced serious amounts of downtime, slow support and now rude, horrible and downright stupid responses from support.
I advise you to steer well clear of this terrible host, they may be cheap but you are just asking for trouble.
I've been pretty happy with my servers with theplanet/ev1servers for the past, err, 5 years. But the OSes were out of date and it seemed like I could stand to get some significantly improved hardware for what I'm paying now (or, comparable hardware for a lot less).
I put in a RFQ from ThePlanet to see what I could do as far as upgrading my current server, hoping for something a little better than buying a new server while the old one is up and moving everything over, and also hopefully avoiding re-paying a one-time fee I had for a secondary hard drive.
Now I have no problem whatsoever with the result -- that my only option is to buy a new server, they won't migrate my HDs, and they won't upgrade my current server, and they won't give me any kind of credit for the second hard drive or let me transfer it to a new server. I get where they're coming form, even though it might make sense to figure out something a little better for a customer of 5 years that's dropped about $25k over that time period.
The problem is their sales staff. I'm surprised that theplanet (at least theplanet I remember from when I signed up) would have sales people so apathetic and basically useless.
Getting information I requested in my initial ticket took back-and-forth with a sales rep over the span of over 24 hours (and I still haven't really gotten an answer on one part, about my secondary hard drive). Actually looking at the ticket now, the initial response was over 24 hours after I opened a ticket (and it was opened during working hours).
Heck, the first two responses didn't even include a price for the hardware he wanted me to buy, just if I wanted to proceed and buy it.
Figuring it beats waiting I did one of their instant chats and before answering my questions I was told to be sure to give the guy credit for the servers I order. In fact, him telling me his contact information and to choose him were the only complete sentences I got, and roughly 80% of the communication I received.
I haven't needed support on my server recently, so I can't speak to if this is the quality of their support department now. I don't think I'll be around to find out though.
I'm about to change my VPS, these three look very interesting to me which one do you think I should go for? VPSByte Santrex ConnectSwitch Cost - $39.95/mo - $79/mo - $61/mo Guaranteed RAM- 1GB - 3GB - 2GB Burstable RAM - 2GB - 6GB - 4GB Storage - 50GB - 100GB- 17GB
I have been using Santrex shared hosting for some time due to their low prices - below 3$ per month. And it has been quite good quality/price ratio. But now it's time to upgrade, so my question is - has anyone got experience with their dedicated servers and support?
I've got 25 domains on a Virtuozzo/Plesk8.6/CentOS5 VPS. Each domain has one up-to-date install of WordPress, most have very little traffic (average 200mb per month), maybe 2 domains get 5-7gb traffic per month.
I monitor port 80 connections and rarely see more than 10 at a time. That should in my opinion be no problem at all for a VPS with 768mb guaranteed ram and 2.4ghz cpu. I've got 30gb hard drive spare too.
But.... about 8 or 10 times a day it grinds to a complete halt: server load at 500-1000%, sites timing out, plesk takes 3mins to load, often I can't even connect with SSH, and the plesk web server, apache
80 seconds sounds like a huge amount of time for a MySQL insert to me! Does anyone know if this is likely to be the cause of my trouble? Some problem with Plesk and the database? Or could it be something else?
I want to use scp to backup files, however I find most tutorials confusing as to which computer is the remote and the local. Is the local the one you are logged into via ssh command, or the computer from which you logged into ssh.
Lets say I am on my Windows computer. I open up putty, and login to the ssh connection of a remote linux computer. What scp command do I enter into the ssh terminal to copy a file from D:ackup of the windows computer to /home/backup of the linux computer?
having my own dedicated server. I have apf installed and I wanted to see how it blocked IPs so I had a friend, whoes IP I knew, help me. I added his IP to the deny_hosts.rules, thinking that would block him from my server, but it did not. Now, mind you, the way I added his IP was to simply use an editor and add his IP to the bottom of the list. Then I got to thinking, does teh apf only load the rules every so often? If so, how can I tell when or how often the rules load? ALso, do I need to add an IP using apr -d IPNUMBER in order for the apf to recognize it? I'd appreciate some info on how the apf works and how I can add IPs myself that I want to add and be sure that they are being blocked.
I am going to place my first physical server to a server room. I wish to use it also as an nameserver for my domains and I am missing some basic principle there. I can probably configure BIND etc, but how will the servers upper in the hierarchy learn that this is a nameserver for certain domains? To start with, I have several empty domains (they are not hosted and so far using nameservers of a big company).
I am still trying to diagnose a problem some members have on my forums, when they load a page it will load a grey screen (my background color) and stop, after 15-30 seconds+ it will finally load the page
i opened a ticket with my server co and they forwared it to the NOC, NOC said it was apache config problem, server co said it was fixed and was due to apache log reaching 2GB limit, logrotate installed
same problem still existed, opened tk with server management co, they tweaked httpd.conf and disabled logs, problem still exists
I asked 3rd management co about it, changed some settings in httpd, said it may be due to ads on the sites, i took out the ads and a stat script
problem still exists, the thing is the problem exists with some users and not others, doing speed tests to the server shows it is very quick, load is low, no i/o wait and i just installed the second GB of memory so memory is fine
this is happeneing to users on seperate forums, one using vB, one using IPB, so it is server/ hardware related, AMD barton 3000, with 2GB ram, nowehere reaching the bandwidth limit or 10mbps port speed limit
any ideas? doing tracerts to the server shows a timeout before the sites IP address, every time, but doing a tracert OUT of the server shows no time outs....
For the last week or two my VPS keeps getting added to blacklists.
Yesterday I noticed that a website on the server was forward mail from a contact form to the clients AOL account, obviously scripts were completing the form on the website and that was being sent to AOL, who would of obviously blacklisted the IP.
I've stopped that now, but we're still getting black listed. I've had my VPS provider get exim to record the path that sent the e-mail, and there are no scripts on the server sending out mails that I should be worried about.
Some questions to help me.
How can you identify an outgoing e-mail? is it by the character '=>'? If so, is it normal for there to be e-mails being sent out: 2007-08-23 19:04:10 1IOH2K-00038j-Jg => /dev/null <shaun[at]sr8.co.uk> F=<aaron_straubegnvu[at]yahoo.com> R=central_filter T=**bypassed** S=0 QT=6s DT=0s 2007-08-23 19:04:10 1IOH2K-00038j-Jg Completed QT=6s
I'm puzzled as to why the server keeps being blacklisted, when I can't really see any problems in the log file?
The CBL website (which blacklisted us) says we were added at around 19:00GMT, so I've checked the logs for that time and can't really find much.
On the server there is one account with an autoresponder set as that person is away on holiday.
I recently went from dedicated to Dotster VPS to cut down on price and also because I do not have as many of clients I once had.
I chose their cPanel Premium [url]
Soon after I realized via the Virtuozzo Panel, that I have limits on everything . I was pretty upset that none of these limits were posted anywhere on Dotsters site and its a surprise not welcomed.
I want to post some images so maybe you can tell me if their limits are reasonable or if they are way off.
I had them actually raise my diskinodes from 400/500k to 600/700k and also my quotaugidlimit from 100 to 200.
For some reason I have 162 ugid's but i have only restored 23 or so accounts on this server, with no other special things running besides the standards. Shouldn't I be around under 100 ugid's?
So my main problems that I have is the folowing limits:
diskinodes: I have only 35 gigs used of the 50 allocated, their initial quota of 500,000 seemed low. now they bumped be to 700,000 and i'm almost there.
quotaugidlimit: for only having 23 accounts it's crazy to believe that I had to have their initial limit raise to 200. I have noticed a lot more users like #2121, #13232, #124312 and so on compaired to my dedicated server. My dedicated had about 5, this VPS shows about 30 or so.
kmemsize: their limit is 18,022,400 bytes, which I always seem to be reaching.
privvmpages: hard limit is 292,912 and i'm usually exceeding this one.
Here is a screenshot of my QoS: [url]
Also, I noticed once I reach/exceed limits, the first things to be shutdown is my webmail and cpanel and so on, but the sites stay up Is there a way of setting up which resources are shut down in what order? To have mail up is the biggest request. I rather have ftp and cpanel down first.
I am really not happy with what is going on and gaining some user feedback would be great. I really wish Dotster had a complete breakdown of limits, before I bought.
I want to understand the mechanics of a DDOS attack. I have been doing a lot of reading about them this weekend.
The way I am understanding it, a DDOS attack is done at the network level. It may be requesting that pages from a given website, or websites, are served up, but it basically will effect the entire network. So if 'page display' requests are made to a website(s) that is hosted at ABC Hosting (example only), to the tune of 15GBs then I have to assume that the network will be terribly degraded. If that is so, wouldn't other servers also get taken out?
I believe the architecture of the internet is something like this (example only):