Credit Cards...

Not sure on industry standard here, but I am now curious about this issue.

I placed an order with a company, paid for a setup, first month etc. On receiving the order, I was given the wrong product. Which was fixed for me within a few days. I was happy to even pay for this which the host declined.

Fast forward a week or so. Still in the first month, and issues are still not resolved.

I've now removed credit card information from the billing system (yes I know, shouldn't do it) with good reason. I expected to have to pay another month, and that was fine.

Anyway, month ends and I am charged on a credit card that was removed from the billing system. When confronted about it, I was told standard practice. I think this is highly unethical to hold details after they had been removed.

Is this indeed standard practice in this industry? Do a majority of other hosts do the same thing?

Now again, I am only to happy to pay another month, just not from a credit that was removed, which is why it was removed. I would've sent a check, or done a deposit. I do understand that fraud, etc is very high in this industry. I have a host or two not give me service because of the email address I used during sign up, but when changed, I received service.