Jumpline.com Charged My Credit Card Without My Consent
Feb 21, 2008
I opened a free 1 year hosting account at Jumpline.com through an offer they were running and never used it. While opening the account I had given my credit card details for verification.
Last month I got a mail from them with an Invoice saying that my account would be renewed. I replied back to that mail asking them to cancel my account as I was not using it and not charge my credit card. As I did not get any reply from them, I assumed they must have cancelled my account.
Today I was shocked to see that they had charged me $191.40 inspite of my mail. When I opened a Support ticket I got this reply from them:
Unfortunately I do not see any other Support Tickets submitted by you regarding the cancellation of your account. Jumpline.com sent out a notification via email 30 days prior to the bill date informing you of the upcoming renewal.
If you wish to cancel your service, you must do so prior to your next due date to avoid being charged for additional month(s) of service. A completed cancellation form is required to remove all products you wish to cancel.
You will need to login to your Customer Manager [url] to do this. Once you login to the Customer Manager you will click on the Change Renewal Options link under Product Information.
JUMPLINE.COM does not offer a prorated refund based on the early cancellation of your hosting account. If you are on a multi-month payment interval and wish to cancel a hosting account prior to the end of the term, you will forfeit any money paid for the hosting account. Once money has been received on a hosting account, this account will be considered under contract for the service provided by JUMPLINE.COM for the term of agreement. This policy is in effect for all hosting accounts at JUMPLINE.COM.
The account(s)/product(s) will remain active and continue to be billed unless we receive the completed form.
They could've replied to my mail with this information 1 month ago and I would have done the needful but they did not. Inspite of requesting for a refund, they are not giving me one. This is a clear breach of trust. Should I apply for a chargeback with my credit card company?
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Jul 9, 2008
Is it secure to pay through credit card for a webhost?
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Is it normal for a hosting provider to ask you to fill out a two page form to verify credit card and billing address information which you must fax or e-mail in with a photo copy of your drivers license and credit card? I've never came across this until now and was wondering if something like this was safe? This is for a dedicated server with the RackVibe (JustEdge.net) hosting provider.
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Jan 7, 2007
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Apr 12, 2008
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May 30, 2008
When paying for my server, I prefer to pay with PayPal. Is it normal when I want to pay with PayPal (if they except this), the hosting company also wants my CC number and CVV2 code. What's the use then of paying with PayPal.
I don't mind to identify myself with copies of driver licences, but CC is different story.
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Apr 21, 2007
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Jul 23, 2008
Have been great for me so far how about you?
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May 14, 2009
I noticed recently that HostGator charged me two times, them I found they kept doing that to me ever since last year! I sent them a email. Here's their reply:
I show that you have created multiple PayPal subscriptions on your account that are paying for the same invoice. Our billing system has credited your account for the extra payment. To correct this, please login to your PayPal account and cancel all subscriptions:
1. Click the My Account tab.
2. Click the History subtab.
3. Choose the Subscriptions field from the Show dropdown menu.
4. Check the From box and change the date back 2 years.
5. Click Search.
6. To view the details of a specific Subscription Creation, click Details in the Details column.
7. At the bottom of this page, click Cancel Subscription.
8. On the confirmation page, click Cancel Subscription again.
Once you've canceled the subscriptions, please let the credit on your account run out and pay for the next invoice(s). Once the credit has run out, please re-initiate only one Paypal subscription on your next billing date.
If you have any questions, please let us know. Thank you for your continued business.
I'm so angry
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Apr 13, 2009
I signed up a new hosting account two days ago. Yesterday, I found my telephone +91.1142316457 had been changed to +1.911142316457 and obviously telephone could not be confirmed. Their chat window vanishes on submit and telephone is not attended - I left voice message. I created support ticket and emailed back.
24 hours after signup I requested order cancellation. Despite reminder every few hours, I am not receiving any response.
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Jul 27, 2008
i get a server from limestone networks after two days they send me mail bulk mailDescription: Bulk mail complaints- #1 and charged me $25 for this as a penalty, even i have not even hosted a domain on server or even not send any email from there, how they will charge i dont understand that. i take there server with the hels of this forum.
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Oct 18, 2009
what's ecatel would be
1- take high money from customers
2- would'n be customers create any support ticket
3- if we create ticket , should be wait till 24hours for respond , also should be write adjuration that will get the respond from them
4- any upgrade request such as , RAM , say you as 4 working days, it's probably done after 30 days,
they are still not install our vlan request more than as 30 days , we paid instant , but support is die
5- if any server will be down , they are really really relax and customer credit is not important for them
we have 5 servers on ecatel and 3 servers on iweb
i would be compare them
1- ecatel
one of our important server( shared server) got the down over 80hours, ecatel still relax
we might ticket , that what's problem plz reboot server , respond us after 6 hours , > ecatel: have you reviewd your ticket history? you open more tickets here,
just look at the support and make SCORE
still our server down for more than as 80 hours , it's really normal?
we pay against good support from datacenter, also it's their DUTTY solve and respond to all tickets and keep happy customers
sometimes they closed our ticket without responding!
we choose support team by name activelobby, for make out any issues, also they said it's DC problem that should be solve
it's better we will transfer and end business with ecatel
2- iweb
really fantastic , instant respond , we might over 200 tickets , they are happy to solve and complete our requests without any displeasure
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Apr 17, 2008
Not sure on industry standard here, but I am now curious about this issue.
I placed an order with a company, paid for a setup, first month etc. On receiving the order, I was given the wrong product. Which was fixed for me within a few days. I was happy to even pay for this which the host declined.
Fast forward a week or so. Still in the first month, and issues are still not resolved.
I've now removed credit card information from the billing system (yes I know, shouldn't do it) with good reason. I expected to have to pay another month, and that was fine.
Anyway, month ends and I am charged on a credit card that was removed from the billing system. When confronted about it, I was told standard practice. I think this is highly unethical to hold details after they had been removed.
Is this indeed standard practice in this industry? Do a majority of other hosts do the same thing?
Now again, I am only to happy to pay another month, just not from a credit that was removed, which is why it was removed. I would've sent a check, or done a deposit. I do understand that fraud, etc is very high in this industry. I have a host or two not give me service because of the email address I used during sign up, but when changed, I received service.
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modprobe -t net is not working.
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[url]
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i have just installed esx server from vmware which as far as i know is a moded version of redhat. i just brought that lan card and put it in. when intsalling the os it seemed to pick it up straight away. and it wanted to use the tulip driver and infact on the driver cd tuplip is given. so i thought it was all well uptill i tried logging in through the browser insterface. it came up with nothing. so i did ifconfig which only showed the lo device. i then did a lsmod tulpis ind it brought up this.
vmnixmod size 3
mousedev
hid
input
usb-uhci
usbcore
but no network drive.
im not very good with linuk so im not sure what the interface is called. i tried ifconfig eth0 up but i dont know how to check if its called eth0 or somehting else. their is no gui just a bash.
i then tried netconfig. it worked fine and i restarted the box. it still dident come up.
so i thought maybe the driver wasent installed after all so i went to the cd and got the file off it and when i typed in make i got
gcc -DMODULE -D__KERNEL__ -Wall -Wstrict-prototypes -06 -I/usr/src/linux/include -pipe -fno-strength-reduce -DMODVERSIONS -c -o pci-scan.o pci-scan.c
pci-scan.c: In function 'init_module':
pci-scan.c:558: wrning: implicit declaration of fundction 'apm_register_callback'
pci-scan.c: In function 'cleanup_module':
pci-scan.c:565: warning : implicit declaration of function 'apm_unregister_callback'
gcc -DMODULE -D__KERNEL__ -Wall -Wstrict-prototypes -06 -I/usr/src/linux/include -pipe -fno-strength-reduce -DMODVERSIONS -c -o tulip.o tulip.c
tulip.c: In function 'tulip_open':
tulip.c:1488: structure has no member named 'tbusy'
tulip.c:1489: structure has no member named 'start'
tulip.c: In function 'tulip_start_xmit':
tulip.c:2607: structure has no member named 'tbusy'
tulip.c:2640: structure has no member named 'tbusy'
tulip.c: In function 'tulip_interrupt':
tulip.c:2659: structure has no member named 'interrupt'
tulip.c:2663: structure has no member named 'interrupt'
tulip.c:2744: structure has no member named 'tbusy'
tulip.c:2748: structure has no member named 'tbusy'
tulip.c:2845: structure has no member named 'interrupt'
tulip.c: In function 'tulip_close':
tulip.c:2991: structure has no member named 'start'
tulip.c:2992: structure has no member named 'tbusy'
tulip.c: In function 'tulip_get-stats':
tulip.c:3031: structure has no member named 'start'
tulip.c: In function 'private_ioctl':
tulip.c:3117: "SIOCSPARAMS' undeclared (first use in this function)
tulip.c:3117: (Each undeclard identifier is reported only once
tulip.c:3117: for each function it appears in.)
tulip.c: In function 'set_rx_mode':
tulip.c:3303: structure has no member named 'tbusy'
make: *** [tulip.o] Error 1
so now im stuck. i have no idea on what to do next.
i know this isent the speciality of thsi frum but you have helped me so many times before i thought i should give you a shot at this.
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Would I get into trouble if I decide to just close my cc instead?
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