Has Anyone Ever Used SANTREX Internet Services
Apr 11, 2008I registered for one of their services and paid in full but I have yet to receive anything from them. Is this normal? When I used 1and1 everything was setup immediately.
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I've Been Santrex'd
Oct 8, 2009I've had a VPS with Santrex since earlier this year, and for the most part I was satisfied with the service.
As of the end of last month I no longer had a use for the server. I emailed their support, requesting termination of the account, and in doing so, I told them the reason. At this point I had nothing bad to say about Santrex.
2 days later, a paypal subscription I thought I deactivated apparently was still active, and a few days before the bill was due, $29 was leeched from my bank account.
I figure that since I no longer had a a service with them, that it was justifiable to ask for the money back, as I was not even their customer anymore. Simultaneously I requested a refund and a paypal dispute.
This was the first email I got back from support:
Hello,
As far as I can see, you disputed and your dispute was unsuccessful since you have falsely claimed it to be unauthorized.
I'm afraid we can't do anything further since you broke our terms of use.
Thank you.
K Cook
Executive board
Santrex Internet Services
So it's against the terms of use to file an unauthorized claim dispute? That puts the company in a position that if it is corrupt, like I think it might be, they can hide behind TOS violations to justify their actions.
I sent them another email, pointing out that I'm an IT business, that I do have a foreseen need for servers in the future, and that I'd love to continue doing business with Santrex as I enjoyed their services and pricing. This is the response I got:
Hello,
Dear user since we Santrex Internet Services DO NOT practice any refund policies in place as stated clearly at *URL REMOVED BECAUSE I HAVE LESS THAN 5 POSTS HERE(but it's their terms of service link)*
5. Refund and Disputes: All payments to santrex.net are non-refundable. This includes any one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in santrex.net's sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay santrex.net an "Administrative Fee" of not less than USD 50 and not more than USD 250.
7. Account Cancellation: Requests for cancelling accounts may be made in writing with at least 7 days notice but not more than 60 days prior written notice and sent to billing@santrex.net
Since you the user have agreed on that Terms of use and signed up to it then you are bind to obey those rules same as we do.
Please feel free to contact us for further questions and help.
Regards,
A. Cook
Billing representative
Santrex Internet Services
Ok so they are now hiding behind their ToS? Lame but understandable. My response to that was asking for service for the money I paid, anything really. I had been interested in a seedbox from them for a while now, and the entry level seedbox costs.... $29 a month. The exact amount that I paid inadvertently.
To add insult to injury, I cannot even access my billing account on their system, to SEE the $29 sitting in my account there, much less place an order for a service that I really wouldn't mind having.
Let's be honest here, while they may refuse to give me a refund for my $29 (it's honestly not THAT much money), at the very least, they could give me service for what I've paid. Then of course, they'd look like honest businessmen, and I think that thought makes them cringe...
Hey, I'm a business myself, I provide IT related services to companies and individuals. I exited the hosting business earlier this year because I couldn't turn a profit from it. Maybe I'm an idiot? Then again, given the nature of the biz and the current economy, hosting is a particularly tough industry these days, and if you're doing well, hats off to you! Back on topic, as a business I am well aware of the value of providing service to your customers, when they pay. If I try to apply Santrex logic to my business, and run off with someones money and not provide a service, that's FRAUD.
And for a little more tidbit of info, look at their history page.
At the very bottom it says "And with Santrex we can guarantee you that you will always get more than what you pay for."
Santrex.net
Oct 10, 2009I come here with my review on Santrex.net, before I thought of creating this thread i've read some reviews that were already against Santrex, and I come to share my bad experience with them.
Alright, It all started off in August when I purchased one of their UK VPS', for five days I received an uninterrupted and overall good service, but after them five days thats when problems started to occur, litterally every day I was experiencing downtime, therefore I created tickets concerning the downtimes, out of the 11 tickets i've made 6 of them gave me the answer that there were "troublemakers" on the UK node and therefore caused the node to crash but after experiencing 1 months worth of downtime i've started to get annoyed and made a complaint, and the reply that I received was that the UK node wasn't experiencing downtime because of the "troublemakers" but instead hardware problems and it would be fixed soon.
So I waited for the node to be fixed and a few days after they replied saying its now fixed, but what happens after? In a short amount of time, around 20 hours to be exact the same thing started to happen again with the downtimes and this carried on happening for the next couple of days until I completly ditched the VPS and made a complaint that I wanted to be moved to another node.
So we agree'd on moving to their France node and all my files from the UK node to be transferred, I myself also made a backup just incase there were any problems even though I knew that if there was a problem I wouldn't be able to upload the backup due to a large file size and I was right, there were problems them transferring my files, and apparently they lost the backup and them blamed me because they asked me to make a backup which I did and even though I told them I would not be able to upload the backup due to the size of the backup.
So we started to argue about the backup and got fed up and requested a refund as I was left with a useless VPS and most likely bad service still as I heard that other members on this forum experienced problems on their France node too.
They directed me to their TOS where it says that they don't give out refunds so I was left nothing, and had to put up with this K Kook guys sarcastic replies to my tickets for 3 months.
And then they terminated my account for using minor abuse to him which I don't care about as the VPS at the end of the day was useless to be afterall.
To conclude, with many of my experiences with web services this has got to be the worst one yet as many others can back me up too.
P.S: Although this is my first post, I roughly joined here the same time I purchased the VPS on Santrex, and hopefully will bring some more reviews on some other webhosts.
Santrex.net Review
Aug 1, 2009Summary: 3 weeks, 2 Santrex VPS located in different countries, 63h of downtime, lots of short and extended outages (12h, 17h, 24h), lots of packet loss, slow network.
Uptime (Munich monitoring server):
FR VPS
Uptime 92.5235% [22 d 22 h]
Downtime 7.4765% [44 h 29 m 7 s]
Uptime coverage since 07.07.2009 17:29:36 [24 d 19 h ago]
NL VPS
Uptime 96.6310% [21 d 19 h]
Downtime 3.3690% [18 h 15 m 24 s]
Uptime coverage since 09.07.2009 22:37:55 [22 d 13 h ago]
Details: Please see the attached images.
Conclusion: If you want a reliable VPS look elsewhere.
Review: Santrex ...
Aug 30, 2009I paid upfront for a month of service. They didn't create my account because they didn't have the service I ordered, but they did have a variation on the service, and wanted to know if still I wanted it. I didn't accept the service and requested a refund instead, but their "Tier 3" support said that unfortunately they had a 0 refund policy and pointed me to their TOS and stated "that I should have read it and contacted their Pre-Sales to clear up exactly what service they had before paying upfront".
I never got anything out of them, no account or server or username details, and they insisted on keeping my money! After numerous emails and escalations they finally agreed to "give me a credit" but I refused. I filed a Paypal dispute and I of course won. What a bunch of scammers.
VPSByte VS Santrex VS ConnectSwitch
Feb 25, 2009I'm about to change my VPS, these three look very interesting to me which one do you think I should go for?
VPSByte Santrex ConnectSwitch
Cost - $39.95/mo - $79/mo - $61/mo
Guaranteed RAM- 1GB - 3GB - 2GB
Burstable RAM - 2GB - 6GB - 4GB
Storage - 50GB - 100GB- 17GB
Santrex Dedicated Hosting Quality
Jan 2, 2009I have been using Santrex shared hosting for some time due to their low prices - below 3$ per month. And it has been quite good quality/price ratio. But now it's time to upgrade, so my question is - has anyone got experience with their dedicated servers and support?
View 4 Replies View RelatedSantrex Dedicated Servers Review
Oct 22, 2009I read a lot of bad reviews about that companys, but all of that reviews are of shared hosting and vps. I want see a review of someone who buy a dedicated server from they.
View 12 Replies View RelatedSantrex Review :: Staff Slow At Understanding
Oct 10, 2009A month back i signed up for reseller hosting with santrex, earlier I've had a VPS since a couple of months which i regularly pay for.
The reseller account was however not according to my expectations as i did not get required amount of support as i should have got.
I did not wish to continue with the Reseller account so i simply did not bother to pay the due RESELLER invoice, however i paid the VPS invoice, BUT my VPS account got banned and the reseller went on being active.
What sort of stupidness would you guys call this? Carelessness or slow at understanding? This kind of services can never be expected from a well known host.
I've liked their services, but i must say after this i am really disappointed.
Here's a screen to show things better :
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Santrex - 3 Days Of Downtime (a 2 Week Review)
Nov 2, 2009I've read bad reviews on Santrex, guess I'm just one more in their glut of unhappy customers. I ordered a NL vps 2 weeks ago after being convinced by a friend who has been with them for two months. I was a bit wary, but it was only $10 so I thought what the hell.
Right off the bat when my vps was set up and while I was insalling kluxo, there was some brief downtime. Wasn't that bad, but pretty bad timing for a first impression. Hosting was fine for the next week really, not much downtime, until last week that is.
All NL VPSes were down for more than 72 hours. I didn't pester their support, and it would have been pointless since their support was clueless about the issue. Their reply was that they didn't know how long the downtime would last. Granted it was problem with the datacenter, but thats not what I thought was the worst part.
Normally I'd think that when a host screws up and gives unacceptable uptime, they should at least offer some discount for the next month, if not give it for free. Granted thats not in their TOS, but they shouldn't be surprised at all of these bad reviews and customers leaving from the terrible service. I mean santrex didn't even apologize for this, now I'm not sure if the terrible downtime or the lack of caring by the company is worse.
My VPS hosting ends on the 17th, not gonna do much with it until then most likely, I doubt that santrex expects someone like me to pay them again for the service I got. The fact that these guys have 7k clients amazes me with the fact that these clients stay, and that these guys act as if they have 7 clients.
In closing, you can clearly see this is not a host to bother with, the cheapest vps hosting for sure but even a cheaper level of quality. All Santrex has really provided me is to test out webmin briefly, and it's changed my opinion about the control panel, but really thats it. Hope this review saves anyone from my experience. I may not have had an active site, but anyone hosting a business on one of their NL servers must have gotten big losses from this.
DNS Services Goes Down
Oct 29, 2009I am using Plesk 9.2 with windows 2008 server and all of the sudden our DNS services goes down every other 2nd and 3rd day and we have to restart the dns services every time to bring it up, it doesnt even show any error message under windows event.
View 11 Replies View RelatedWHM SQL Services
Jun 1, 2008I own virtual server.
In account created by my server i can't create database whit utf8_unicode.
I am in pozition to use Create database wizard but there latin2 is default.
In whm on my (VPS) i find out that in myphpadmin can create database whit utf8_unicode but how can i share this database whit the privet account that i crate form my whm.
DNs Services
Dec 21, 2008I own around 50 domains.
for the Past 5 years I've been using a VPS with cPanel to point an A record to the IP instead of using the other (shared, resseller and other VPS) IPs or public DNS.
I'm looking for a similar service, that can provide:
- my own DNS (or the hability to point my DNS to the IP)
- can add A, PTR, rDNS records
- less than 20$ month for 50 domains
Anyone know a service like that that recommend?
Connecting Several Services Together,
May 9, 2009I've purchased a NL Master reseller (about to purchase one in the US) and then a small VPS to see what more I could do, after transferring my site over to the VPS from the NL server I thought I'd come up with the idea with selling master reseller accounts, (both from NL and US master reseller services) the reason I came up with is because the VPS isn't to large to really do anything but seems perfect to keep a database, payment portal, WHMCS, my site, and hopefully all of my client information. What i want to do is somehow connect all 3 together so that when i do create a new client in LxAdmin I can select witch server I want to create it on and what package/permissions and what not, all from the VPS.
Example: LxAdmin -> create client -> fills out form basically similar that to the one in WHM
Resellers/VPS run CentOS Linux
WHM: 11.24.2
cPanel: 11.24.4-R35075
CENTOS 5.2 i686 virtuozzo
So basic question, is all this possible ? this including domains/email/ftp/ect.
Domain.com VPS Services
May 16, 2009know anything about domain.com VPS services and if it worth to try with them or not?
View 3 Replies View RelatedOutsource All Web Services
Jan 21, 2009I wanted to know if there is a provider that will host our sites and provide site maintence all in one package(EX: any changes we want to the website they can do it). We are trying to move away from having multiple hosts and resellers from our multiple sites for our hosting and site maintenance. Alot of companies out there just do the hosting and suggest to get a third party to provide the site maintenance. Basically we want the ability to change anything on our website but have someone who knows what they are doing and do it for us and not take forever to implement changes to the website.
View 6 Replies View RelatedServices And Optimization
Jul 25, 2009I am switching from shared hosting to managed VPS. I have minimal knowledge of UNIX/Apache, pretty good with PHP and programming in general.
So, what I have now is my VPS, with 512mb of ram, CentOS, cpanel and my two sites, not live yet, that is, I haven't changed dns records in the registrar.
I want to try to optimize the box or whatever is the correct name for it and understand the whole thing better. Mainly to learn more, I dot' think I'll be pressed for memory or bandwidth for now. Still, at least knowing things I can optimize for speed of space.
Few things that I assume should allow for some simplification and RAM savings(hopefully) is that:
a) Both sites are hobby sites, not very big load. Few thousand visitors a day. Traffic is around 10gb monthly combined.
b) Both sites are mine, nobody else on that box, so I don't have to worry about customers screwing things up and caging things internally.
Based on that, I don't really need email for the second site domain.
When I run top command I see 2 exim processes running. Is that normal, or is it because I have 2 domains registered there? And if yes can one be disabled?
Same applies to pop3-login and imap-login processes, 2 copies of each. Can I have just one of each, i.e. exim, pop3-login and imap-login?
Next, I selected not to run log analyzer cpanellogd for 21 hours, i.e. it'll run for 3 hours a day. I assume that should be sufficient for the site like mine?
I did read sticky about securing the site and quite a bit about Apache/mysql optimizations.
Can't Access Services From Within LAN
Dec 12, 2008I am having trouble accessing any kind of services on one computer from another computer on my LAN.
I can ping toher computers and access windows file sharing but if I run any kind of server like apache or Dorgem(webcam) I can't access it from any other computer on the LAN..I've tried changing the ports etc but to no avail..
I am not the amin of this network but is there anything else I can do on my end to get things working..?
Is this a common occurence, for admins to stop this traffic?
Free DNS Services
Aug 5, 2008what free DNS hosting service to use? So far I have had experience with the following services:
Xname.org - fine, admin-wise kind of DNS zone management. Con: it is relatively often offline (DoS/whatever0
EditDns.net - fine, but it has several times rolled abck their DB state, wiping out my records. I can't name that a rliable service.
EveryDns.net - fine, quick, easy to manage. Con: I have tried to donate, to have limits removed, but my donation was never recorded, all the attempts to contact the administration failed, as well.
Email Services
Nov 4, 2008This kinda follows on from a prev thread about advice on finding another isp.
My (soon to be ex) isp had email outage for over 3 days, I lost emails which means losing business and I don't want to be in this situation ever again.
I know that stuff happens and machines do go down etc. but I need to know how if possible a decent isp would be able to work around this, should they have a standby server, could they intercept/redirect incoming emails even though the account was down.
I'm not very technical but these are the questions I need to ask any prospective isp's
Bring Services Up As They Go Down
Apr 4, 2008I forgot the name of the script which brings all services up as they go down..
View 5 Replies View RelatedFlux Services
Feb 25, 2008Every month, I pay my invoice and everything is fine but in Febuary, after I paid it, I received a ''Payment reminder'' and I was a bit surprised but I replied explaining it was already paid and gave the paypal transaction ID #. I received an apology and they said it was fixed. A week later (or so), I received the a ''reminder #2''. I replied the same thing and the girl at the billing service aplogied and assured me that the invoice was now marked as paid and it shouldn't happen anymore.
This morning I got a ''Last reminder'' (15 days overdue). I sent the same informations again but now my website is disabled.
Am I alone in this situation or is it a known issue with Flux services or anything? I find a bit ridiculous, to be honest, to have a such issue about an invoice that IS paid and confirmed by them as paid but having the system send me reminder over and over and having, subsequently, them disabling my website.
[url]
Translation Services
May 21, 2008I am interested in blocking translation services from accessing my site, such as Google Translate and Yahoo Babelfish.
Google's translation tool adheres to a nice meta tag, so that's taken care of, but Yahoo doesn't appear to do so. The way they work is akin to a proxy, using the IP address of the user, and they don't use a standard referrer, so I can't do a referrer or IP block.
Services.exe 100% CPU Usage
May 18, 2007I have a Gbit server, Windows 2003 as the OS.
The server is primarily an FTP server, however once or twice a week I use it as a HTTP server as well.
During both FTP and HTTP usage the bandwidth usage is between 80-150 Mbits. However the server just becomes unstable if too much bandwidth is pushed out.
CPU usage is normally below 10% However when the server becomes unstable services.exe maxes out one CPU core. when that happens the server can barely push out 1-2 Mbits.
There are no blue screens or error reports, the only thing that is affected is the network side of things.
Initially I thought it was a problem with IIS, so I tried Apache instead but same problem. Even without the FTP server, if traffic goes too high with HTTP the server just crumbles.
Specs are as follows :
Core2duo 1.86 Ghz
2 GB RAM (Nearly always 1 GB free)
Windows 2003 Ent Edition
Clientexec Services
Oct 21, 2007I'm setting up clientexec for my hosting service and was wondering if "services" are necessary for auto billing. Services are located under Admin/plugins/services. As of right now, I recieve the following error:
"NOTICE: Crontab is not available in your system or you don't have permission to use it. Therefore, you must enable the plugins you wish to use, and manually enter through your hosting control panel its correspondent cron job."
If they are not necessary for clientexec to bill my customers then I will not use them. I'm running cpanel 11.11.0-STABLE. I hope one of you has some info regarding my situation.
When Services Are Down, Notify Me
Aug 28, 2007What is the best way to get notified if a service has issues. I know I get emails from cpanel if a service fails, but for some reason for mail, it shows ipmap/pop is up but email is not being delivered.
I usually reset IMAP Server, Mail Server (Exim) and POP3 Server then everything seems to kick in and any undelivered mail gets delivered.
What logs can i check so find the issues, and also is the some type of listener i can use to notify me when there are issues with the mail server?
Hosted DNS Services
Nov 12, 2007Can anyone recommend hosted DNS services that they've used? Just looking for something to use with about three dozen low-traffic domains.
EasyDNS wants something like $300-$600 which is a completely different level of service than I'm looking for. I just want something modest for personal use.
Nagios Services
May 28, 2007Well a day later I got Nagios installed and configured .
What other things do people use it for then monitoring
ftp, http, smtp, pop. Thats all ive set it up for so far.
What other good is it?
TurnKey Internet
Apr 16, 2009I recently placed an order (based on an add I found while browsing this forum) for a quad xeon. Everything went smoothly and their live support was very helpful. About 2 hours after receiving my confirmation I received an email containing a credit card form. The form is asking me to fill out everything I filled out during the billing process (including my credit card number, security code, and bank number). I know this form is basically a contract so they can bill me if I go over my bandwidth limit, but it seems pretty odd. Is this a normal thing or should I be weary about filling this out?
View 5 Replies View RelatedSolid Internet
Sep 14, 2009My site/e-mail/etc that is hosted by Solid Internet has been down for almost 2 weeks. This is causing me some major problems.
Their support forum doesn't work, their phones go straight to voicemail, their voicemail inbox is full, they don't respond to e-mails or support tickets. I'm not sure what else I can do to find out what the problem is?
I've only just renewed for a further year too so I'm not overly keen on flushing all that money down the toilet.
I don't think I have any site back ups, certainly no recent ones so I don't want to lose everything which I assume I'll need to do to move to a new host?
Vps @ TurnKey Internet
Jan 17, 2009first off i will start by saying, as you can see.. this is my first post. Normally i just browse around, but i had to sign up and post a brief thread, about the awesome service i have received over at TurnKey.
A few weeks before christmas break, i signed up with Turnkey VPS, which was quickly setup. I've never really worked with a vps before, or much with servers at all really.
But their prompt and detailed explanation of how things work inside the control panel really helped me out. Then, a week after christmas break, with the economy going south, i had got laid off from work. I sent them an email saying that i wished to cancel cause of my current job status, and was suprised to see that Adam, their president had emailed me back himself and offered me a 90 day free run till i could get back on my feet. and if at the end of the 90days i hadent got on my feet, i could cancel completly. Since then, my job had announced that it would only be set backs and not termination - so i still have my job, and i dont have to cancel anymore!