I have been using Santrex shared hosting for some time due to their low prices - below 3$ per month. And it has been quite good quality/price ratio. But now it's time to upgrade, so my question is - has anyone got experience with their dedicated servers and support?
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I read a lot of bad reviews about that companys, but all of that reviews are of shared hosting and vps. I want see a review of someone who buy a dedicated server from they.
View 12 Replies View RelatedRequires a dedicated server in Europe.
Requirements:
1) Processor: Intel Core 2 Duo 2,2 GHz;
2) RAM: 2024 MB DDRAM;
3) Hard Drive: 2x 250 GB SATA (can be smaller);
4) Traffic: At least 1000 GB or unrestricted;
5) Port: 100 Mbit / sec. (ideally 1000 Mbit / sec.);
6) IP-Addresses: 2.
Mandatory conditions:
1) A great date-center;
2) Operational and anglophone support;
3) Ability to establish a panel, for example: ISPmanager.
Recommended requirements:
1) Protection against DDoS-attacks;
2) The ability to administer the server, a company that provides services to lease (regular updates, round-the-clock monitoring, etc.).
The server is designed for the site, which will:
1) Forum;
2) Video and audio materials (up to 20 spots, for up to 10 minutes each), which can be viewed directly on the site using flash-player or download. Clips will not be frequently changed or supplemented;
3) Downloading developed software, up to 0.5 Mb;
4) Download documentation formats: DOC and PDF, up to 2 Mb;
All audio, video and documentation for its own production.
Additional information:
The number of visitors, initially to 10000 per month (probably much less or slightly more, not yet known) The audience will be visitors from the following countries: Ukraine, Russia, Poland, UK, Germany, France, USA and Canada.
Budget:
up to $ 200 a month. But if such amount is not sufficient for the entry requirements, are ready to revise the budget.
Need a really high-quality channel of communication and operational support, etc. Perhaps for these tasks, you recommend other requirements to a server and placing the territory? Check your real council.
Also look in the direction of affordable rental server and utilization of services: Akamai Technologies. If someone has experience working with Akamai, I ask, share their views. Should I use it for such a project?
A lot of information has been revised to servers in Germany, UK and USA. But the single answer, yet to be found.
Anyone have sites on Apollohosting (shared)?
What can you tell me about their service?
Security of sites - how is it?
Server uptime. And tech response time.
Is spamming about normal or excessive?
Overall are they getting better or worse?
Can anyone recommend any?
View 6 Replies View Relatedquality shared hosting solution for a WordPress-powered multi user blog. The blog currently has around 1000 posts, 5000 comments and around 2000 unique visitors every day, but those numbers will grow grow exponentially in future, so the hosting in question needs to be expandable since I will eventually have to move to a dedicated server.
Right now, however, I want a quality US-based hosting company that has good connection to EU, with fast support and basic features: PHP5, MySQL5, shell access, ~10GB HD space and ~50-100GB traffic.
First and foremost I am looking for quality and am prepared to pay as much as $25-30 per month.
We have a dedicated server with huge application that use intensively one database and we notice that we block at 15000 people / days ... our website is arkadia.com
So my questions are :
* is the server can be full and this why we block at 15000 people / days ? most important, how to check it ?
* is the DNS (enom.com DNS server) can be not fast enalf or not wheel configured ? how to check it ?
* is the hosting company can be not good enalf (low bandwith for exemple or someting else)? again how to check it ?
I've seen a lot of discussion regarding low budget providers and am surprised I haven't seen many mentioning Wholesale Internet. I'd like to give my personal review.
I've used them several times over the past two years, and currently have two boxes with them. Support has always been professional and fair.
It has been my experience that they tend to go above and beyond what the customer expects, which seems rare for budget hosts. I have never been nickel and dimed over a small upgrade or service.
Uptime is as good as it gets. Hardware seems reliable. Delivery time is fairly quick.
Their prices on servers with DirectAdmin are impressive.
I would wholeheartedly reccomend them to anyone in need of a budget box. Their prices are extremely competitive, and they can do seem to give extremely good custom quotes if nothing they offer quite meets your needs.
I am about to open a third web site and am looking for a good place to host it. My two existing sites are currently with a local (Croatian) The Planet reseller which has quite good support (and are partly sponsoring me), but tend to be a bit too weak when it comes to high load peaks (when sites get dugg mainly).
So for a third site I am considering something else. Having read some discussions I can conclude that these days the actual amount of space and bandwidth isn't such a good measure of actual quality and these numbers are mainly used for marketing.
I also learned that best web hosting depends on specific needs and desires. So here is what I want and I hope you can make some good suggestions.
I want a reliable, high uptime, fast web hosting with great customer support (24/7, quick, knowledgeable and friendly) which wont impose bad mysql limits and will not crash when slashdotted or dugg.
It would be good if it would use some sort of a reliability boosting system like clustering (although I guess it doesn't have to be clustering necessarily).
I also need it to have at least 2GB of web space and more than 100GB of monthly bandwidth but with an option of extending this if need arises *without downtime*.
If it would anyhow be possible for it to be Free Open Source Software friendly, possibly offering a webmin control panel in addition to or instead of cpanel. Of course, it has to run on GNU/Linux. I don't need *anything* Microsoft related on it.
It needs to have a good track record. Please don't advertise your own hosting companies here. I'd like to hear recommendations from real people with real experience.
My budget is up to $10 a month or $120 a year. I believe I should be able to get roughly the above with a good host for that price these days. It's a competitive market. Someone honest has got to fit the bill.
I use shared web hosting service to get my website online. I'm wondering how many people use dedicated servers or virtual private servers instead and pay from $20 to several hundreds of dollars? Will I face any big problem with shared web hosting package which makes me choose dedicated servers?
View 14 Replies View RelatedI've had a VPS with Santrex since earlier this year, and for the most part I was satisfied with the service.
As of the end of last month I no longer had a use for the server. I emailed their support, requesting termination of the account, and in doing so, I told them the reason. At this point I had nothing bad to say about Santrex.
2 days later, a paypal subscription I thought I deactivated apparently was still active, and a few days before the bill was due, $29 was leeched from my bank account.
I figure that since I no longer had a a service with them, that it was justifiable to ask for the money back, as I was not even their customer anymore. Simultaneously I requested a refund and a paypal dispute.
This was the first email I got back from support:
Hello,
As far as I can see, you disputed and your dispute was unsuccessful since you have falsely claimed it to be unauthorized.
I'm afraid we can't do anything further since you broke our terms of use.
Thank you.
K Cook
Executive board
Santrex Internet Services
So it's against the terms of use to file an unauthorized claim dispute? That puts the company in a position that if it is corrupt, like I think it might be, they can hide behind TOS violations to justify their actions.
I sent them another email, pointing out that I'm an IT business, that I do have a foreseen need for servers in the future, and that I'd love to continue doing business with Santrex as I enjoyed their services and pricing. This is the response I got:
Hello,
Dear user since we Santrex Internet Services DO NOT practice any refund policies in place as stated clearly at *URL REMOVED BECAUSE I HAVE LESS THAN 5 POSTS HERE(but it's their terms of service link)*
5. Refund and Disputes: All payments to santrex.net are non-refundable. This includes any one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in santrex.net's sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay santrex.net an "Administrative Fee" of not less than USD 50 and not more than USD 250.
7. Account Cancellation: Requests for cancelling accounts may be made in writing with at least 7 days notice but not more than 60 days prior written notice and sent to billing@santrex.net
Since you the user have agreed on that Terms of use and signed up to it then you are bind to obey those rules same as we do.
Please feel free to contact us for further questions and help.
Regards,
A. Cook
Billing representative
Santrex Internet Services
Ok so they are now hiding behind their ToS? Lame but understandable. My response to that was asking for service for the money I paid, anything really. I had been interested in a seedbox from them for a while now, and the entry level seedbox costs.... $29 a month. The exact amount that I paid inadvertently.
To add insult to injury, I cannot even access my billing account on their system, to SEE the $29 sitting in my account there, much less place an order for a service that I really wouldn't mind having.
Let's be honest here, while they may refuse to give me a refund for my $29 (it's honestly not THAT much money), at the very least, they could give me service for what I've paid. Then of course, they'd look like honest businessmen, and I think that thought makes them cringe...
Hey, I'm a business myself, I provide IT related services to companies and individuals. I exited the hosting business earlier this year because I couldn't turn a profit from it. Maybe I'm an idiot? Then again, given the nature of the biz and the current economy, hosting is a particularly tough industry these days, and if you're doing well, hats off to you! Back on topic, as a business I am well aware of the value of providing service to your customers, when they pay. If I try to apply Santrex logic to my business, and run off with someones money and not provide a service, that's FRAUD.
And for a little more tidbit of info, look at their history page.
At the very bottom it says "And with Santrex we can guarantee you that you will always get more than what you pay for."
I come here with my review on Santrex.net, before I thought of creating this thread i've read some reviews that were already against Santrex, and I come to share my bad experience with them.
Alright, It all started off in August when I purchased one of their UK VPS', for five days I received an uninterrupted and overall good service, but after them five days thats when problems started to occur, litterally every day I was experiencing downtime, therefore I created tickets concerning the downtimes, out of the 11 tickets i've made 6 of them gave me the answer that there were "troublemakers" on the UK node and therefore caused the node to crash but after experiencing 1 months worth of downtime i've started to get annoyed and made a complaint, and the reply that I received was that the UK node wasn't experiencing downtime because of the "troublemakers" but instead hardware problems and it would be fixed soon.
So I waited for the node to be fixed and a few days after they replied saying its now fixed, but what happens after? In a short amount of time, around 20 hours to be exact the same thing started to happen again with the downtimes and this carried on happening for the next couple of days until I completly ditched the VPS and made a complaint that I wanted to be moved to another node.
So we agree'd on moving to their France node and all my files from the UK node to be transferred, I myself also made a backup just incase there were any problems even though I knew that if there was a problem I wouldn't be able to upload the backup due to a large file size and I was right, there were problems them transferring my files, and apparently they lost the backup and them blamed me because they asked me to make a backup which I did and even though I told them I would not be able to upload the backup due to the size of the backup.
So we started to argue about the backup and got fed up and requested a refund as I was left with a useless VPS and most likely bad service still as I heard that other members on this forum experienced problems on their France node too.
They directed me to their TOS where it says that they don't give out refunds so I was left nothing, and had to put up with this K Kook guys sarcastic replies to my tickets for 3 months.
And then they terminated my account for using minor abuse to him which I don't care about as the VPS at the end of the day was useless to be afterall.
To conclude, with many of my experiences with web services this has got to be the worst one yet as many others can back me up too.
P.S: Although this is my first post, I roughly joined here the same time I purchased the VPS on Santrex, and hopefully will bring some more reviews on some other webhosts.
Summary: 3 weeks, 2 Santrex VPS located in different countries, 63h of downtime, lots of short and extended outages (12h, 17h, 24h), lots of packet loss, slow network.
Uptime (Munich monitoring server):
FR VPS
Uptime 92.5235% [22 d 22 h]
Downtime 7.4765% [44 h 29 m 7 s]
Uptime coverage since 07.07.2009 17:29:36 [24 d 19 h ago]
NL VPS
Uptime 96.6310% [21 d 19 h]
Downtime 3.3690% [18 h 15 m 24 s]
Uptime coverage since 09.07.2009 22:37:55 [22 d 13 h ago]
Details: Please see the attached images.
Conclusion: If you want a reliable VPS look elsewhere.
I paid upfront for a month of service. They didn't create my account because they didn't have the service I ordered, but they did have a variation on the service, and wanted to know if still I wanted it. I didn't accept the service and requested a refund instead, but their "Tier 3" support said that unfortunately they had a 0 refund policy and pointed me to their TOS and stated "that I should have read it and contacted their Pre-Sales to clear up exactly what service they had before paying upfront".
I never got anything out of them, no account or server or username details, and they insisted on keeping my money! After numerous emails and escalations they finally agreed to "give me a credit" but I refused. I filed a Paypal dispute and I of course won. What a bunch of scammers.
I'm about to change my VPS, these three look very interesting to me which one do you think I should go for?
VPSByte Santrex ConnectSwitch
Cost - $39.95/mo - $79/mo - $61/mo
Guaranteed RAM- 1GB - 3GB - 2GB
Burstable RAM - 2GB - 6GB - 4GB
Storage - 50GB - 100GB- 17GB
I registered for one of their services and paid in full but I have yet to receive anything from them. Is this normal? When I used 1and1 everything was setup immediately.
View 2 Replies View RelatedA month back i signed up for reseller hosting with santrex, earlier I've had a VPS since a couple of months which i regularly pay for.
The reseller account was however not according to my expectations as i did not get required amount of support as i should have got.
I did not wish to continue with the Reseller account so i simply did not bother to pay the due RESELLER invoice, however i paid the VPS invoice, BUT my VPS account got banned and the reseller went on being active.
What sort of stupidness would you guys call this? Carelessness or slow at understanding? This kind of services can never be expected from a well known host.
I've liked their services, but i must say after this i am really disappointed.
Here's a screen to show things better :
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I've read bad reviews on Santrex, guess I'm just one more in their glut of unhappy customers. I ordered a NL vps 2 weeks ago after being convinced by a friend who has been with them for two months. I was a bit wary, but it was only $10 so I thought what the hell.
Right off the bat when my vps was set up and while I was insalling kluxo, there was some brief downtime. Wasn't that bad, but pretty bad timing for a first impression. Hosting was fine for the next week really, not much downtime, until last week that is.
All NL VPSes were down for more than 72 hours. I didn't pester their support, and it would have been pointless since their support was clueless about the issue. Their reply was that they didn't know how long the downtime would last. Granted it was problem with the datacenter, but thats not what I thought was the worst part.
Normally I'd think that when a host screws up and gives unacceptable uptime, they should at least offer some discount for the next month, if not give it for free. Granted thats not in their TOS, but they shouldn't be surprised at all of these bad reviews and customers leaving from the terrible service. I mean santrex didn't even apologize for this, now I'm not sure if the terrible downtime or the lack of caring by the company is worse.
My VPS hosting ends on the 17th, not gonna do much with it until then most likely, I doubt that santrex expects someone like me to pay them again for the service I got. The fact that these guys have 7k clients amazes me with the fact that these clients stay, and that these guys act as if they have 7 clients.
In closing, you can clearly see this is not a host to bother with, the cheapest vps hosting for sure but even a cheaper level of quality. All Santrex has really provided me is to test out webmin briefly, and it's changed my opinion about the control panel, but really thats it. Hope this review saves anyone from my experience. I may not have had an active site, but anyone hosting a business on one of their NL servers must have gotten big losses from this.
Some information about my forum:
I run a VBulletin forum with - 575,614 post, 14,369 members and 2.9 million page views per month. On average there are 300 - 400 people on the site.
The server right now is a Linux CentOS VPS with 1.1 gigs of memory. The hosting provider keeps telling me that I need a dedicated server.
Question # 1 - In your opinion - do you think its time for a dedicated server?
The server I am looking at has these stats:
E8300
2 GB RAM
250GB HD
cPanel
Management
The price I was given is pretty good. So the offer is going to be hard to pass up.
Question # 2 - Has anyone here used Future Hosting for their dedicated server solution?
I am developing a website for a client of mine (the client is a close friend and know's that he is getting a newbie). This site will be larger (project wise) than anything that I have ever done (everything I have done in the past has been FrontPage). We will be using several third party applications that need to run on the server as well as our own custom developed applications. We do not yet know how much access to the server's deeper structures we will need for all of the applications that we want loaded on our server to run. Things we have in mind: oscommerce, mysql, php5, apache, linux, vbulletin, blogger, phpbb, adserver, ect... Would these things run ok on a shared host and would I have full authority to configure them without needing full access to the server? Or will I need access to the entire server (dedicated server) in order to have full customization capabilities? I guess all I am trying to figure out at this point is will shared hosting for a large project limit our abilities to use 3rd party apps, or do most 3rd party application designers build their stuff to work in a shared hosting environment anyway? If we need to get a dedicated server we will, but if we can get away with shared hosting for a while (especially during development when the site will not be generating revenue) it would be nice to avoid the price of a dedicated server. Many thanks for your comments, insight, and expertise! Also, if anyone can sight some common scenarios that may require a dedicated server over a shared hosting plan, that may help me to understand what the limitations of a shared hosting plan vs. a deicated or virtual dedicated server are.
View 2 Replies View RelatedI'm new to the VPS scene, so could someone tell me the difference between VPS and say shared hosting or dedicated hosting? Actually I really like to know what a Virtual Private Server actually is.. I know shared hosting is typically a single account on a server with several hundred other accounts which is used primarily for the sole purpose of hosting websites, and I know that dedicated hosting is functionally the same as colo except that you rent the server, instead of having your own purchased server plugged into some network. So what is VPS?
View 3 Replies View RelatedDo website builders generally go with shared hosting or dedicated server? I mean, if they work on several websites would they get a dedicated server instead of shared? From what I understand through reading shared hosting is basically if you only have one website. So one with multiple websites would go with a dedicated server?
View 12 Replies View RelatedWhat is the transit quality of AT&T, in general?
As in compared to its rivals SVVS, LVLT, Sprint, GBLX. etc.
I'd like to ask for some help in choosing a webhost. I want to host a website that will be a sales database. It will use a MySQL database and PHP. I will not need large amounts of disc space (I can't estimate exactly but probably less than 10GB) and relatively low amounts of bandwidth. What's important is a high uptime and security and quality bandwidth. I am very sceptical with all the webhosts offering unlimited services since I know they are overselling. Do you know of any quality webhosts suitable with the above characteristics?
View 14 Replies View RelatedI was wondering, when evaluating a colo facility...obviously the bandwidth quality is important.
Which BW providers are considered good, and which ones are considered to be bad?
am facing problem with my current host
high load and mysql crashed
am running 4images + vb which need special VPS
i need 1gb, 50gb space BW around 600/m
budget around $60/m
How long do you wait before moving from shared to VPS or dedicated? Apart from security and speed, what are the benefits of dedicated hosting? This says [url] that shared is better than dedicated because you have to do less..
View 14 Replies View RelatedI'm reseller vps, and now i decided to run own node, and sell vps, i choosed VDSMANAGER control panel, because virtuzzo is expensive.
Please help me to choose best options to run best and quality node,
VDSManager or VEportal ? (good optios&security&support&...)
XEN or OPENVZ ? (uutil now OPENVZ best for run static and dynamic site, but on xen can be run vpn & shoutcast & windows & linux & ...)
RAM GB ?
CPU ?
Hard ?
can i use load balancing for vps node ?
how many vps can be run on this node ?
Ex:
VDSmanager
XEN
Core2Quad Q9300
8 GB RAM
500 GB HDD
Used ThePlanet for ages and well not to impressed with them in the past 6 months. Not reading tickets fully is a big issue or not following instructions. Response times to tickets absolutely unacceptable with some being 3-4 hours others ranging in the days and most requiring calls to get responses. It really seems like they're more focused on their dedicated server market.
So any suggestions on quality providers for people in need of a few cabs and 45mbit or so and want actual decent response times and knowledgeable staff who read tickets fully?
Some applications are of the ping sensitive nature while others are just your normal web, mail, misc services. So things like cisco guards available and friendly with regards to fixing bad routes would be nice.
I've heard people suggest Colo4Dallas but are there any other suggestions?
Other than Dell, where do you guys usually buy your servers from?
View 12 Replies View RelatedAfter researching a lot of the webhosts that are more geared towards quality in a shared server, I've narrowed it down to a few different providers. I haven't been able to find much in the way of reviews on Utropicmedia and wanted some input on them. I see they have phone support, not sure if they have a ticket system also. They don't have a forum on their site to check feedback either.
I like the fact that their servers are close to me and the majority of my customers (Detroit). They also seem to be concentrating on quality, so I'd like to find out more about them. Any first hand input would be appreciated.
The short list also includes Medialayer, Precision Effect and Rochen. I want reliability and fast page loads for my customers. Medialayer seems to be about twice the price for equal bandwith and disk space. The others are quite comparable. I'm sure there are several more that would do fine, but I decided to quit looking and choose from this group.
