DMEHosting.com Review - Terrible, Slow, Unreasonable, Rude - Not Recommended
Sep 9, 2008
I have been a customer with www.DMEHosting.com for over two months now. They were an ok server provider/host at first but I am now forced to leave.
The server setup is advertised as under 72 hours. My first server took just a few hours under that and my second one actually took longer. I also heard a report that a rapid deploy server (they say 1 hour or less) took over 24 hours to set up.
I have had a bit of downtime, and support is slow since the host is run by one person (David). This means that emails can take 24 hours to get a reply, live chat is only available for a few hours a day and there is no phone support which is a big minus for me in terms of hosting.
I purchase a server for my client who uses it to host proxies. Several times I have gotten reports of malware/spam/some other type of abuse. Each time this happens they send absolutely no details (except server name) and when I ask for more I get no reply and no help in sorting out the possible security problems.
The incredibly horrible bit started around the 7th of September. My main server was down and I had no details or anything from DMEhosting. I sent an email to their support team and a long 3 hours later I got an email back saying I was suspended for non-payment. I found this strange because I had received no emails, notices or invoices that month for the server. They claim to have tried to contact me, but I see no efforts at all.
So they eventually unsuspended my server and then I got an invoice overdue notice (even though I never got any "invoice due" notices. I then tried to pay the invoice, but their paypal system either half the time gives me an error that I need to add a credit card (I have one in my paypal already) or just doesn't let me pay.
I tried explaining their payment problems to them in live chat but they say since no one else is having problems they won't do anything (either they assume I am a complete idiot or I am making it up). This is disgraceful, if I contact a host saying that I can't pay because something is wrong with their system then they should at least take a look. They then terminated the live chat right in the middle of us talking (yes, they/David (one man show) are very rude).
Then, to my horror I got an email saying that no payment had been received and my server was suspended. Even though I told them several times by email and chat that their payment system doesn't work.
They then claim that I am being "very rude and and inconsiderate" and that essentially it is all my fault. They say my invoice is overdue and I still won't (I will, but I can't and they won't listen) pay so they are going to keep my server down.
Essentially the owner of this terrible host, David (he is also the support, billing, everything) is an incredibly rude person and he has no respect or desire to help his clients. I have faced serious amounts of downtime, slow support and now rude, horrible and downright stupid responses from support.
I advise you to steer well clear of this terrible host, they may be cheap but you are just asking for trouble.
I have been with DMEhosting for all of 4 days now. I got one of their dedicated servers with the Smart Tools Bundle for windows server. I bought it on saturday. The server was setup on tuesday. Without the Smart Tools Bundle. I noticed this on april 2nd and i open a support ticket that morning. Two days my support ticket sat their with no response. I have lost all faith in this company and i am now just wanting out. I do not care about the month i have paid to them. I have informed them as of today that they can cancel my server.
I've been with the host (dmehosting.com) for just 1 month now but I decided to give an initial review as I am pretty impressed with their support.
All the websites went offline and the HTTPD would not start even after manual reboot, but they provided extended support and did a complete rebuild of PHP configuration file.
Initially, when I saw their prices frankly I was not expecting or relying on great service (usually the case for low price) but I was quite surprised that they balanced it pretty well.
I would recommend them for anyone looking for very cheap servers with good support.
On apr 10th, I ordered 1 month of 3dg's $20 vps plan..
I asked about paying through paypal, and they said that they would setup the account, and charge me 'later'
on somewhere around may 5th~7th, I turned off auto-renew through their control panel..
since then, I forgot about the vps, and went ahead with my life, etc.
but today.. I get in my email a $40 PayPal invoice, charging me for apr11~june11 ...
I turned off auto renew before may10, which was the expire date for the plan.. but it now appears it has not been canceled.
I have never used their service after may 10... and I never enabled auto renew, but set it to disabled ...
now, they are charging me $40, which is complete.. BS. they have renewed my account against my will, and they want me to pay for it.. and they are threatening me to take 'legal action'. should I decide not to pay $40...
don't trust 3dghosting.. they will renew your account w/o your consent, and charge you. if you don't give into their demands, they will contact debt collection agency, and contact credit bureaus..
don't trust 3dghosting.. they are ignorant people. I can pretty much imagine the big "WE CHARGE CUSTOMERS AT OUR WILL, AND WE MAKE THEM PAY NO MATTER WHAT" image as their background display for their computers...
Company: JustEdge.Net (Rack Vibe) Length of time with provider: 1 Month Industry: Game Server Provider
We were looking to expand to the east coast with a reliable server provider with good prices. We thought we found a home at JustEdge.Net
We requested a test ip before signing up and we pinged / trace routed to it for about 10 days. Pings were stable, low and never seen any loss. Well we decided to sign up and on the first day we noticed we were having problems already.
The network our server was connected to - the ping varied greatly. It would be 18 then jump to 200 and go back down. We were dropping packets all over the place. Well we opened a support ticket that night with trace routes and -n 100 pings to help show them the problem. It was on their network. They didnt respond after 6 hours so we called them. We were on hold for over an hour and no one ever answered. Next day came and no one replied to ticket but I noticed someone was on live chat (sales) - I decided to message them as we needed this issue resolved quickly as possible - (We already had clients setup on the first day from preorders and customers were complaining.) The person in live chat said they would contact engineering and they should be back with us shortly. Soon after we got a reply about the issue being fixed. Well it seemed to be partially fixed - No more loss but still jumpy pings.
Couple days later loss came back again - Again we put in support ticket (this time 'emergency' ticket to see if we could get a quicker response) Well we did not get a response in 12 hours. Called back (around 5:30EST) and still no one answered. We waited on hold for about 50 minutes. Live chat was not online for us to contact them so we had to continue to wait. It took 2 days for them to respond to the ticket and all the response was "are you still having an issue". Yes we are still having the issue and so is all our customers. Never got a response again We tried all all options of support from email, phone and chat and the issues never got resolved..
Over a period of a month we opened numerous tickets and never got a resolve to our issues. We asked numerous times why were we given a test ip was connected to a network far superior than the one we were put on - They never responded to this question.
---- Their website states:
Advertisement under links:
"If your server has any type of issue day or night, we fix it, no excuses"
"Our support department is opened 24/7 by ticket system or phone. We also operate online chat via AIM/ICQ/Web."
Also funny - Their site has a Live Help! button which never has anyone on it when we go to it - Always states "There are no operators available right now to take your call. Please leave a message and we will get back to you soon" ----
Interestingly enough we couldn't get support day or night? They have good prices but if you are considering them for a game or voice server in NY (east coast) then i would avoid them like the plague as the network and customer service is below average. They are a member of the BBB - We may be contacting them also.
This is just a heads up for any provider that needs a reliable connection with customer support thats there. (sorry for the long read)
I configured DirectAdmin and uploaded my scripts like flv players, some php test scripts and the only output I got was php errors and non working FLVs (The browser ask me to download the flvs, instead of playing in jw media player).
Thats, because no modules and extensions were installed, which I asked in my pre-sales question email, befor buying the vps.
I asked for a cancellation of the account a few minutes later I had no access anymore to the IPs, DirectAdmin, Hypervm or any FTP Accounts.
I have paid $24.99 (With promocode NEW50) and got only 2 days access to the vps! Kody R. from Thenynoc.com told me, That a refund is not possible (because of their ToS).
This is a long review, but I think it has to be so long.
I’m using DNS Made Easy and on the left side of the main menu I saw a ad for [url]. It’s the same company that owns DNS Made Easy that owns VPSit.com
I did sign up for a Windows VPS with 25 GB of storage, 384 MB of RAM, 700 GB of DDoS protected bandwidth and Plesk 30 domains. The price was little high, but not a big problem: $38.95/mo
At first I was amazed about the speed of their VPS setup. It was instant, and I got my VPS up and running within 5 minutes from I made the payment.
The speed of the VPS was also VERY fast. When I looked at what hardware I got on my VPS I saw that they “only” used a Intel Core 2 Duo E8400 @ 3.0 Ghz CPU. But that was OK since the VPS was lightning fast.
I uploaded my websites (a live backup of my main VPS) and did not take any more action, since the VPS is only used when my main VPS is down.
Before I tell you about the main problem I have to say that VPSit.com do not offer any option for managed/unmanaged VPS plans. And since they have no option for managed plan, or no information about their VPS's are unmanaged I assumed that the VPS was managed. They also write this on their info page: ....
We started off with them early on with a webserver + DB server special a couple of years ago.
Even at that point, they had the best value for money offer in terms of dedicated boxes. Nothing has changed, thankfully
Today we host 6 boxes with webnx, all 6 boxes are required to power a single website, so we have the full gamut of servers from multiple db servers, webservers & load balancers. All of these boxes are well decked out in terms of configuration thanks to the great pricing Dan/Dario & their team offer.
In terms of service, it is tough to beat them. In terms of a personalized approach to service, it is next to impossible to beat them. Their advice is spot on, their abilities are phenomenal and their focus on consistently providing you with the best offers is something that very few companies can aspire to become.
Their networks are fast and over the last couple of years, there have been some blips - but most of them have been resolved rather fast. In terms of communication, they are succinct and accurate.
There have been two instances when I lost/changed my credit card and had to delay payments to them - but they have always stepped up and allowed me the flexibility to do so. The folks at WebNX understand people and businesses - it is wonderful to keep growing with them. I don't worry too much about scaling infrastructure anymore thanks to WebNX because I know they are going to be around to provide the best infrastructure you can buy at the most value for money price point.
They are also flexible - no cookie cutter approach to business or servers. They understand needs and advice accordingly and when are you are working with them you don't need to worry about if they are trying to sell you something extra without needing it.
It is one of the few businesses I have worked with which makes me feel good that I've been a customer with them for so long.
The kind of folks who help you grow without too much of a worry because you know they're great folks when it comes to their business.
A lot of folks on this forum mention that the sales reply speed could be used as a proxy for the company's support response times. IMO, it is the exact opposite for WebNX - sales queries to them get responded to rather late. But support queries are sorted out really fast. Three years of experience with them bears this out
WebNX does a lot of things that come well together and you will appreciate it once you've spent some time with them. For your growing business needs - they might be a great beat.
Wishlist:
1) Their reboot times are consistently fast - but I can't wait for the automated reboots. That would make our life a lot easier.
I posted a review about Tailor Made Servers (TMS) back in December of 2008 however it was wiped out during the infamous "WHT Incident" but I see that it has returned, although in a very incomplete state. Here is a repost of the original review along with a few minor changes to celebrate our 2 year anniversary! (Changes made to original review will have a red font color.)
Technical Support [10/10]:
First things first, TMS are an un-managed provider so don't expect any hand holding if you run into some obscure software or operating system problems. That's not to say TMS wouldn't help you, I'm sure they would to some extent, but it should never be expected from an un-managed provider.
We have a total of 74 tickets recorded with TMS since April of 2007. Twelve of those tickets were high priority requests to either manually reboot a server or check the console. Three of those high priority tickets were false alarms, but the other seven tickets were all answered within a few minutes at the very most.
When I say the tickets were answered, I don't mean a canned reply of "We're looking into it!" then an hour later someone decides to start working on it and then another hour later it's finally resolved. If you submit a high priority ticket, it's given immediate attention and resolved as fast as humanly possible.
Manual reboots take on average 10 minutes, some have been performed in a couple of minutes while the longest we ever had to wait was about 15 minutes which is what they advertise. There have only been a couple of hardware issues, a failing NIC was recently replaced in under 15 minutes, a server died last month and a chassis swap was done in under 3 hours. Hard to find any faults here - the technical support & response times are very reassuring and above average when compared to a lot of other un-managed providers.
Network & Uptime [10/10]:
TMS are located in the prestigious Colo4Dallas facility and using an impressive blend of InterNAP, Level3, Time Warner and XO Communications for bandwidth providers. There are also InterNAP FCP devices in use to attempt to provide the most efficient routing possible and also work around any problems thanks to its intelligent routing capabilities. This differs from BGP in the sense that BGP will always provide the shortest path possible - not necessarily the best path.
The latency and throughput are what you would expect from a reasonably multi-homed provider in Texas. Typical response times to my location in Ontario, Canada are about 60ms while response times to the United Kingdom are around 110ms. Average response times to other parts of the US are nothing short of impressive, 25ms to Chicago, 35ms to Los Angeles, 20ms to Atlanta and 50ms to Seattle.
There was a network blip on March 31, 2009 that caused some instability due to an apparent network upgrade that went wrong. These things do happen, however I feel that communication could have been a bit better in terms of notifying clients in advance. Outside of that one issue the last significant outage was in May of 2007 when a faulty router module had to be replaced and the downtime was a little under 1 hour. TMS clearly has a solid network and should satisfy everyone from web hosting providers looking for maximum uptime to die hard gamers looking for the lowest latency possible.
Hardware Quality & Deployment [10/10]:
All of the newer servers are Dell so you know you're getting quality hardware. The hard drives are a mix of new and old, but they all work perfectly fine with no S.M.A.R.T errors detected using multiple short & long tests. Some people would prefer to always have brand new hard drives, but that's not very economical for a lot of providers and I'm totally OK with that.
Servers are deployed extremely fast during business hours. In most cases if you order a server in the morning, it'll be setup later that afternoon. I've never had to wait more than 6 hours for a server, but I tend to order in the morning so I can't comment on how fast deployments are later in the day or on weekends.
The best deals for TMS are listed under the Dedicated Hosting Offers forum and not on their website, so be sure to check them out. Ordering a server from TMS is completely hassle free and straight forward. You pick the server configuration, pay via PayPal or Credit Card and wait for deployment. There's no faxing or scanning of documents and what not for verification of orders - but I'm sure JoseQ does his own fraud screening.
Overall [9/10]
I can't say enough good things about Tailor Made Servers! The staff is very knowledgeable and genuinely shows that they care, the response times are nothing short of incredible and I can honestly say I sleep better at night knowing our servers are in good hands if something goes wrong.
It truly is a great feeling not always having to worry about network problems, or how long it's going to take to get a manual reboot done, or replace failing hardware if need be. TMS are on top of their game, definitely one of the most underrated and under mentioned providers on WHT!
Why did I rate TMS 9 out of 10 after this glowing review? Well, there's always room for improvement and I don't think it's realistic to rate any provider a 10 out of 10. So what can be improved? When I first posted this review last year, I mentioned that KVM access would be nice and I believe they have since been added - perhaps JoseQ can clarify on that. You know, I honestly can't think of anything major I would like to see improved at this point.
That's pretty much it; if you're looking for an unrivaled dedicated server provider definitely take a look at Tailor Made Servers! Their best deals are always under the Dedicated Hosting Offers forum so be sure to check that out or send TMS - JoseQ a message to see what they can do for you. You have my word, you will not be disappointed and the only regret you'll ever have with TMS is not signing up earlier.
Tailor Made Servers - TMS - 1 Year and 8 Month Review - Highly Recommended!
Here's my long overdue review for Tailor Made Servers [url] and I'd like to urge everyone looking for a high quality unmanaged provider to take a few minutes to read this. I'm terrible at writing long posts, so I apologize if this review is a bit all over the place - it's just so hard to contain my excitement!
Technical Support [10/10]: First things first, TMS are an unmanaged provider so don't expect any hand holding if you run into some obscure software or operating system problems. That's not to say TMS wouldn't help you, I'm sure they would to some extent, but it should never be expected from an unmanaged provider.
We have a total of 57 tickets recorded with TMS since April of 2007. Ten of those tickets were high priority requests to either manually reboot a server or check the console. Three of those high priority tickets were false alarms, but the other seven tickets were all answered within a few minutes at the very most.
When I say the tickets were answered, I don't mean a canned reply of "We're looking into it!" then an hour later someone decides to start working on it and then another hour later it's finally resolved. If you submit a high priority ticket, it's given immediate attention and resolved as fast as humanly possible.
Manual reboots take on average 10 minutes, some have been performed in a couple of minutes while the longest we ever had to wait was about 15 minutes which is what they advertise. There have only been a couple of hardware issues, a failing NIC was recently replaced in under 15 minutes, a server died last month and a chassis swap was done in under 3 hours. Hard to find any faults here - the technical support
I just got the mail from midphase stated that they will not allow bandwidth pooling anymore. And it is effect immediately. Exactly from email:
Dear Dedicated Customers,
Due to the popularity of our dedicated program we are no longer able to offer bandwidth pooling between servers. We regret any inconvenience this causes but we do have some helpful solutions for your bandwith needs.
This month all overages above the allotted 10 Terabytes per server will be billed at .20 cents per Gigabyte over.
Next month in order to receive this price you will need to purchase bandwidth packages in advance. Please simply let us know how much additional bandwidth you would like to purchase for the upcoming month and we will add that bandwidth to your account at the same .20 cent price. This service will renew with your account addons and will be a monthly fee. All overages above your pre-purchased allotment will then be billed at .50 cents per Gigabyte. We will notify you in advance of any overages as well so please feel free to add more bandwidth to your account at any time by emailing billing@midphase.com. If you find that you're no longer using as much bandwidth you can also cancel these addons by emailing billing@midphase.com.
This will result me paying alot for overuseage as i have 2 servers from them. And i am using bandwidth mainly on 1 server. ( more than 10TB for this month already.
I also emailed them 2days ago that i need at least 30 days notice but the did not reply.
for reviews and i couldnt find one negative review on them here on WHT unless i missed one.
billing did reply apologizing if it seemed like an insult.. although i cant seem to see it any other way as a direct insult? ill still looked passed it and give em a shot.. "
How is their vps uptime/support? as soon as i get this paypal issue straightened out im going to try them out since i havent read anything bad about them.
Recently, my access to my server is very slow. I am on a VPS with 2 Quad E5320 processors and with Softlayer datacenter. I have been monitoring ping latency and it is acceptable at 50ms monitored every 10 minutes for several weeks.
Below is a record of the server memory I got from CPanel WHM. Can you help interpret what these numbers mean and how this affects the performance of the server?
About a year ago, I had been shopping around for dedicated server with good support and DDOS protection and finally decided to go with DMEhosting.
I am generally happy with their service as they usually reply in short time and prices are good, however, recently the server has been DDOS'ed (small attack) and the host is now requesting for extra charges although all of their packages mentioned "DDOS Protection: Yes".
Is this normal/fair reaction of hosts in general?
If not, how do I get the free DDOS protection they included in price.
Also, are there any other dedicated service providers with good DDOS protection and reasonable prices (Dual core, 2-4 GB RAM, 10 mbps unmetered, 200-300GB drive)?
The work quality is awful. We have a problem with a server. It’s the 4th day already when the issue is being solved. Our project there is down. We incur great losses.
A month back i signed up for reseller hosting with santrex, earlier I've had a VPS since a couple of months which i regularly pay for.
The reseller account was however not according to my expectations as i did not get required amount of support as i should have got.
I did not wish to continue with the Reseller account so i simply did not bother to pay the due RESELLER invoice, however i paid the VPS invoice, BUT my VPS account got banned and the reseller went on being active.
What sort of stupidness would you guys call this? Carelessness or slow at understanding? This kind of services can never be expected from a well known host.
I've liked their services, but i must say after this i am really disappointed.
We have serveral vps servers from dmehosting.com. I would say never choose dmehosting.com for your sites. A vps server is down for more than 14 hours and still down. They do not reply to my tickets. They do not inform about the issues.
I had have many issues with them like 1 - 2 hours downtime but that's not really matter.
Now the server is down for more than 14 hours and still not up. I have even asked them to transfer this vps server to another working node but they are not responding.
DON'T CHOOSE DME HOSTING .COM FOR VPS SERVERS........IF YOU NEED HIGH UPTIME AND SECURE DATA.
Rackspace Ticket support is terrible. They have let me down three times already in 3 different separate occasions. If I had known they were this bad I would have never had signed a 24 month contract with them. If you want up time go with rackspace, if you want service...well go somewhere else.
My server has been down for over 4 hours now. They have site URL monitoring service however that doesn't do any good. All it does is inform you that your website is down...they don't actually try to fix the situation! So I sent them a ticket right away. About 3 hours later I have not gotten an update so I call them. After a couple of minutes they tell me it is a ddos attack and they can't help me. They banned a couple ip addresses if you call that help.
Now I am requesting more information from them and probably won't get a response until the morning. Total down time is 4 hours and 55 Minutes and counting...
I currently have a VPS host that, for the past 45 days or so, has delivered an average of 66% uptime. The best results are 75% and the worst are 50%. I'm still waiting for an official response from the company so I'm not including any names. But I do have sites at Dreamhost and Hostgator and they're reporting 99% and 100% respectively.
Is it normal for VPS hosts to have lower uptime? Or is this just the result of a bad server or cluster?
Note: I have about 10 sites on the VPS host and all report the same results. Dreamhost has about 3 sites and Hostgator has 1.
On 2-nd of May I have ordered a server in uk2.net... I have needed a custom configuration with 4x SATA HDD RAID0, so I have ordered a following package: Bronze server 4 ports RAID 4xsata 80G RAID0 configuration no control panel 3 ip 100 Mbit restricted to 10000 GB pm
for three months for + Subtotal 728.70 + VAT 17.5% 127.52 + Total (GBP) 856.22
Not only that I had to wait for installation for 10 days. I am still ready to understand it, considering a non-standard configuration and holidays. But then more interesting things started to happen...
The server has been established with incorrect partitioning though I obviously specified desirable in correspondence with their support before the order. I had to wait again, until everything was fixed. Then the server started crashing few times a day with the message "i/o error". The reference to support did not fix a situation. They told, that it looks like a bad cable and it was replaced, but in few hours the situation has repeated... I wrote them again and ask for refund. They offer me reinstall of server on new drives and told that their billing department works Monday-Friday and they will come back to me ASAP. I didn't wish to wait for reinstall, I didn't wish to deal with this company anymore, too much problems from the beginning.
On Monday (May,19) there was no answer fom billing and I've sent ticket for a refund to them direcly. But they just ignores it. I wrote and called them multiple times on a last 10 days period! No adequate answer. On the phone they send from one to another, then tell, that 3-rd is not on a place at the moment, wait, we shall call you... I have called to them again today (4th? 5th try?), but they starts asking me again what's a problem, whether i sent ticket to support...And finally told me to call later. I've sent a mail to Ditlev aka Eming on Friday, but there were still no answer. It's closed loop...
I've lost enough time and money, and now I have good serv from another company.
I would never go to UK2.net again. I advise to all to keep from them far-far away.
Bad support, i mean TERRIBLE SUPPORT, unless you pay at least ~200$ a month for a support package.
Basically server went down yesterday, tryed to reboot the server using the APC, no go, tryed again, no go. Called customer support, had to pay 149 euros ($236) an hour to get someone on the line (it wasn't office hours). The person i had on the phone asked me to start a support ticket, no problem, support ticket started with a reply that it will take a while and that the server will be taken a look at the next morning. Big problem, losing money here, hello??, this never happened with layeredtech or theplanet, what kind of company is this? Whatever i'll wait untill next morning, next morning i call support again, they are telling me that the server is currently looked at. Awesome! Finally some action. Btw, i ordered another server a few days back and i was also promised to get it today around 3pm. It's 3pm now, no answer for the server which is down and no information about the new server i ordered. My business partner calls them again, asking what is going on, they are telling him that it takes a while to scan for files. What files? euh? I only requested for a reboot and asked them whats going on? running a fsck for 6 hours straight? It's 9PM now and i am still waiting for the server to get backup or at least get some feedback, .. but nothing from Leaseweb, only promises that they are looking at it since 9am this morning. The new server i ordered has still not arrived either.
I'm Dutch myself, i have 3 servers at ThePlanet since 2002 or something and a few at Layeredtech.com recently and i really love their service, as i started a new project for the Dutch market i decided to try Leaseweb out as they are located a few KMs from me, but i am getting some major second thoughts now. If the server will not be online tomorrow AND if i dont get my new server information before tomorrow 5PM i will be forced to unbind our old and new contract (Dutch law) and never recommend you to anyone.
Ticket #369756 and #370074 in case a Leaseweb staff is reading this.
Has anyone else experienced a similiar issue before?
So I usually have my main server and a couple of test VPS servers. About a month ago I saw that Amerihosting was running a special on their VPS servers running on pure Internap in Atlanta. I couldn't find anything bad about them so I signed up.
My sign up process went pretty smooth although it took them a while to get the DirectAdmin license. The server was setup on pure Internap and the speeds were decent.
A few days after my order the first downtime happened which left my service down for about an hour. When I opened tickets I pretty much got one line responses and it felt really unprofessional. The techs blamed it on a error with r1soft. Anyway I shrugged it off but I kept noticing small downtimes or losses of connectivity.
Come back to today and my VPS goes down. I check my node and it appears to be dead as well. I try to login to the hypervm but it gives me the error that it can't contact that node. I submit a ticket and after a while I get a response that they have dispatched a tech to look into it. A little while later they say it is back up.
At this point I find that the service is pretty much unstable and can't be trusted so I ask to cancel my account. At this point I get a response that they have cancelled my service but the reason my down time today happened is because of non payment (an outright lie). First of all I haven't gotten my billing notice or statement, I always pay my bills on time for hosting. Second of all the entire node was down. Anyway i find a company shows its true colors during times like this and I believe this just shows that Amerihosting can not be trusted.
I monitoring my stuff from three different services:
Jul 17, 2007 9:21:12 AM 1 Hrs 21 Mins Jul 15, 2007 10:41:31 PM 3 Mins 28 Secs Jul 5, 2007 10:29:52 AM 3 Mins 30 Secs Jun 22, 2007 3:42:25 PM 35 Mins 21 Secs Jun 22, 2007 2:19:43 PM 25 Mins 3 Secs
I dont want this to happen to anyone and thats why posting this here, plus I need some suggestions for a good dedicated hoster...
I been with theplanet.com for over a year and now on these days i got the WORST service ever..... I am paying $500 month and transfering new servers to planet from my other dedicated hosters....
Here is the story.. My billing period is 10/16.. I advise planet team to cancel one of my server on 10/12. While I was travelling, following day 10/13, I acreated an offical ticket to cancel the server..... Planet team edited my ticket and asked me 'do you really want to cancel or so"... Since on the flight, i didnot got a chance to see it.. 10/15, i logged in and they send me a message, you will be billed for next month since you failed to confirm....
ridiculus..?? They want me to pay one extra month for a non use server... Do they think i am getting free money..?
I contacted the billing rep, instead of supporting, they are just washing off there hand like 'sorry its ur problem, you do what ever you want, we dont care attitude'... I still have $500 monthly server with them and they fighting for $165.. Planet sales people spend too much time with me to get my business, however there billing team is just kicking me....
I created 2 tickets and told them 4 times to cancel, however they still have questions whether i really wanted to cancel..Here is the timing of ticket creation..
I have few servers with Liquidweb.... I am planning to switch my planet servers to some other hosters... I fould iweb.com... Is there any horror stories just like this..?? or is there any good dedicated hosters who provide support instead of stealing money...??
I am planning to file this is BBB and inform my creditcard company.. Any other recomendations to get my money back...?? Please help kind people.. I am really frustruated.. I dont mind to gave money to charity, however these kind of rip off cannot be tolerated...
This is message I send to them after several conversations.. they dont care...leave if you want....
Vicky,
You are forcing me to cancel all my servers from theplanet.com and switch to iweb or liquidweb. I am paying upto $500 per month for my servers.. and you are fighting with me for $165 for a cancelled server..??
Check the date, I created the regular cancellation ticket on 10/12 and official ticket of 10/13... You guys edited it and holded it and made a statement that we are waiting for final confirmation..? I still not got an answer for my concern. When I send official cancellation, why I need to reconfirm..?? On my first ticket I send you the fuull details.. Note that billing date is 10/16.. Let me know if you need a copy of the credit card transaction...
If this wont get resolved, I wont be a customer for planet starting next month...
My VPS has been down since 6:00 PM yesterday. My "high priority" open ticket(opened yesterday at 6:00) has been completely ignored- there have been no responses. When I call support, the tech there says that there is nothing he can do except open a ticket.
I say I already have an open ticket, which is useless because nobody is responding to it.
I've been a Zone.net customer for over a year, and this is the first time I have experienced such atrocious support.
I bought a shell from them but they are also a VPS company so I figured I would warn everyone about them...
I put in a cancel request a few days ago, I just asked to cancel. I didn't specify to cancel immediately or at the end of my month.
I assumed they would leave my service running for the time I paid for, reguardless of my cancel request (like a good natured business would do)
I sure was wrong.
My service was shutoff immediately, and my account for billing/support was closed so I couldn't login to update my support ticket.
When I joined their IRC channel and asked about it, I was laughed at by the ops and staff of sh3lls because I was upset they shutoff my account early.
They said it was cancelled because I opened a ticket asking for it to be cancelled. Which is true, as I have already said, however I did not ask for it to be cancelled immediately. Sh3lls should have either asked me if I want the account cancelled immediately, or just left it running for the remaining time I paid for.
I also cancelled 2 other services with different companies this week, one a VPS company, and one a Web Hosting company, both automatically left my service running until the end of the month - they didn't even try to shut off my services early.
That's what a honest, ethical company would do. They wouldn't automatically shut your service down early, so they can make a few extra dollars off you!
Beware of sh3lls, not only will they shut off your service early, but their admins/staff will laugh at you when you ask for help!
I signed up for a VPS Land server over a week ago, and everything worked great for the first week. I then began having issues where the server would crash and I would then be stuck at this error:
"System could not log you on. Make sure your User name and domain are correct, then type your password again. Letters in passwords must be typed using the correct case."
Over the last 4 days or so this error has continued to plague me, and after multiple support tickets their only solution was to "Buy more RDP connections" as I was using 2, one for myself, one for my employee to use. I bought 2 more connections for $5 as they recommended and it did NOT fix the problem. In fact, since about Wednesday I've been completely locked out of the server and my support tickets have basically been replied to with:
"We can logon to your box no problem, please email us back if you continue to have issues."
Well, of course, since I'm locked out of the box, I emailed back asking if there is ANYTHING I could do to get it working, as I am losing $200/day in employee fees while he cannot work.
My replies go unheard, and I continue until late Friday night to be completely locked out of the server and my support tickets go unanswered.
I realize that I'm only paying for a cheap $30 a month VPS, but I need this to be reliable. I'm being treated as if I'm completely unimportant and now and I have lost several day's work and employee fees because of this. I even asked if I could pay more to get better service and my emails go unanswered.
I NEED a reliable VPS and cost at this point is no object. With the money I have lost while using VPS Land's HORRIBLE unreliable service I could have had a dedicated box from a real host that actually cares about whether or not it's customers are getting screwed.
I can't logon to the box and they act as though I'm lying.
I've got 25 domains on a Virtuozzo/Plesk8.6/CentOS5 VPS. Each domain has one up-to-date install of WordPress, most have very little traffic (average 200mb per month), maybe 2 domains get 5-7gb traffic per month.
I monitor port 80 connections and rarely see more than 10 at a time. That should in my opinion be no problem at all for a VPS with 768mb guaranteed ram and 2.4ghz cpu. I've got 30gb hard drive spare too.
But.... about 8 or 10 times a day it grinds to a complete halt: server load at 500-1000%, sites timing out, plesk takes 3mins to load, often I can't even connect with SSH, and the plesk web server, apache
80 seconds sounds like a huge amount of time for a MySQL insert to me! Does anyone know if this is likely to be the cause of my trouble? Some problem with Plesk and the database? Or could it be something else?
I`ve been using virpus for 6 months and support was always terrible but uptime was good.
I`ve never been able to login to hypervm which i`ve supposed to login, when i open a ticket regarding this they always forward the ticket to so called management department which in fact do nothing at all.
If you`re looking a vps provider with no support but good uptime then choose virpus but if you`re looking for little bit support then stay away from them.
Usually, I won't start a thread. But this time, I think I will share my 1-year experience, so people will know how Singtel EXPAN (HK) network/abuse department works.
Firstly, their network is extremely good most of the time. I only made a few complaints about network (3-4 minor problems... except the one caused by the earthquake)
So, I am a happy customer for first 10 months. However, my nightmare starts 2 months ago:
1. Early Feb, the abuse/network team received a phising scam (AOL) complaints against a site on a dedicated server customer (which sold hosting as a part time job). So, a technican has forward us the email and then phoned me about that. I immediately forwarded it to my customer.... After 30 minutes, the technican phoned me again and told me that they had blocked the IP since I didn't fix it. Finally, this customer cancelled next month. [EWM ticket #3143589]
2. After 10-20 days, we got a new customer that want to send mailing list. I said as long as you responded to all complaints and the rate isn't high, you can use the server for mailing list. Within 20 days, we got few complaints via email (in standard template) ... so I forward them to my customers and they removed them promptly. Then, one day, a technician phoned me and told me they will block the IP at 5:00pm... but they phoned me at 2:00pm... So, I begged them to extend the deadline to 24-48 hours because the customer come from US... After a day, another spam complaint (from this customer's previous HK provider )... so, I turned off the switch port of his server immediately.
This time, I really appreciate the extended deadline. However, after this incident, their patient were all gone.
3. Last week, Microsoft privacy team reported that one of the site is linking to privated copy of Windows Vista (which is hosted in Radidshare.de) and providing license key/ key generator.
So, the technician phoned me and give me 30 minutes. I said the site is a popular forum with 130K+ members and 10K+ members online... sometimes, somethings may be overlooked. This time, no extended time.... Luckily, the forum owner is online in MSN. So, he deleted the thread immediately and I reported it to Microsoft and Singtel. Microsoft Anti-privacy team did reply and thank us while Singtel kept silent. [MS Ref. 878XX]
4. 2 days ago, someone "complained" about "Spam Activities" on 1 server. The complains are about 2 URLs in a server were redirecting to a sites that was infected by virus/ was hosting virus. Again they phoned me and told me to fix within 30 minutes or they suspend my network.... This time, I can't contact the owner and we don't have access to the server... so I suspended this server. [??No email ticket reference??]
5. Yesterday, a technician phoned me again and told me to fix a spam complaint within 30 minutes. But, this time, the complain is so short that I can paste it here: -------------------------------------------- Subject: UNDER ASSAULT BY SPAM!
XXX.XXX.XXX.XXX has been assaulting my formmail script for
days. Please make it stop! --------------------------------------------
Since my skill level is too low, I can only think of 1 solution..... [EWM ticket # 3188660]
---- personal opinion ----- Singtel EXPAN DC (Shatin) has a good infra-structure and helpful onsite technicians. But, their abuse/ network department is a joke. (Just like an over-budget police department in SimCity. ) That make, their colocation is not suitable for any hostings/ dedicated server providers. It is not recommended to anyone that doesn't sit next to the phone 24 hours a day.
I am using epicvps right now. But it has been baught by vaserv days before. Where it came a lot server downtime and server problems. My storage will automaticly decrease. I send tickets to them many times, they just respond me that the nod that where i host have too much vps on it. They tell me that they will move my account to new nod. But it still happen again today!
My budget is something around $50 per month, can anyone recommend some reliable company?
