what good support company could provide support also via chat to get issues resolved..
Most are ticket based and chat is for very basic issues..
What we need is get support on board, dialogue between issues to resolve the problem asap instead of waiting for email for a problem that could be resolved in a few minutes.
Any ideas who offers this type of service with well qualified engineers behind the chat team?
I plan to run the live support script for my website. Since these kind of script cause alot of traffic on the site, i am looking for a second server to host it. I think a VPS would be good for it. Anyone here has experience about this or has any reommend for a good VPS server?
I am running a PHPlivesupport.com sript for live support
It is with a heavy heart that I am penning this. This is a result of the accumulation of indifferent live chat support admin, and the lack of a standard SOP among all the live chat admin support in Hostgator.
I am not writing this due to one indifferent live chat support admin.
Neither am I writing this due to one isolated case.
And neither is this written to vent out my anger nor to publicly disgrace the company.
I've been requesting chat support for quite a number of times, mainly due to corrupted PHP on my server, deletion of bzcompress from my reseller account, and most recently, error when my php script run the CURL function stating "cannot connect to host".
I've tried raising suggestion civicly and gently across more that I can remember, hoping situation will improve but to no avail. I have been getting so many different response and answers by many live chat support admin for the same questions posed, that I wonder if they're working for the same company? At this moment of time, courtesy and politeness is the only way to ensure customer's satisfaction. But alas, that is not to be, for not everyone within Hostgator understands that. And even if they do, not everyone is following so.
Will someone from the senior management please get back to me and I'll be glad to forward all the chat transcript ID and and logs and ticket raised so that corrective action and measures will be taken to ensure situation improves?
To be on a fair end, I have to say that it's not all chat admin that are indifferent.
There have been occassions on more than once whereby live chat support were extremely helpful and courteous as well. Paul Cr, Larry Ri are just a few of the wonderful staff that I'm glad to have talked to.
I will not reveal too much in a public forum and I hope to hear from the senior management soon. you may either email me or msg me.
A database of open relay email servers, provided until late 2006 as a voluntary service to help email administrators block spam, has suddenly re-activated but is returning every address queried as being on its blacklist.
Administrators of email systems should have stopped querying the database (relays.ordb.org) in December 2006 when it shut down, but some failed to do so. That was no problem until today, queries were simply rejected, but now the address of any email server presented is being returned as an open relay. This results in the querying system rejecting all incoming mails from that server.....
I want to pass on a warning before anyone goes with iWEB. I just ordered a $269 a month dedicated server so I could run vmware on it for my own virtual machines that I need.
With this server I got 7 IPs.
The primary IP they assigned me is say for example: 70.xx.15.171 with a GW of 70.xx.15.161. The secondary ips they issue me are 70.xx.18.249-254. So these are on a completly different subnets.
After talking on the phone to several differnt people including tech support who tells me this will work jsut fine useing thoes secondary ips on my VMs and to not put a gateway address. I talk to my account manager he says to open a ticket that he will forward to their system admins.
This is the ticket I opened.
I just got a new server set up CL-T113-140CL. It was
assigned the primary ip of 70.xx.15.171 with a GW of 70.xx.15.161. My
secondary ips are 70.xx.18.249-254. The server we got from you is a
VMWare host. We need to use the secondary IPs for the Guest VMs. How
ever the primary and secondary IPS are on different subnets and so
the VMs useing the IPs 70.xx.18.249-254 can not talk to the gateway.
I need to have a gateway server IP to use for my VMs.
Please either give me a valid GW address for the 70.38.19.x subnet or
assign new secondary IPs on teh 70.xx.15.x subnet with a SM that can
talk to the 70.xx.15.161 GW assigned.
this is the reply I get back from their system adminstrator
The gateway to be used for your secondary IP addresses is the same as
the one for your primary. You should not have anything to change,
gateway-wise. Just leave the current one as default gateway and
everything should work just fine.
If there is anything please do not hesitate to contact us.
Regards,
--
=================================================
Jean-Francois Doucet [iWeb]
System Administrator / Administrateur Système
Support / Client Hub : [url]
[url]
=================================================
Are they brain dead at iWEB? DO they understand basic TCP-IP networking at all?
Here is my last reply. I tried to make it real simple for them to understand.
This does not address the issues. Do you even know what a virtual
machine is? It is a virtual computer running on the host computer.
The host computer has a valid ip address of 70.xx.15.171, sm:
255.255.255.224 gw: 70.xx.15.161. The virtual machines (or guest
operating systems) if I assign it the IP address of 70.xx.18.249 SM:
255.255.255.248 with no gateway it is physically impossible for it to
reach the gateway of the host pc 70.xx.15.161. You have to understand
the Virtual Machine operates as a completely separate computer. It
requires its own gateway. with no gateway specified it has no way to
get out of its local subnet to get to the 70.xx.15.x subnet. What
happens if you put two physical computers on one hub. The computer on
port 1 of the hub has the IP info 70.xx.15.171 SM: 255.255.255.224 GW
70.xx.15.161. The second computer is on port 2. It has the ip info
of: 70.xx.18.249 SM: 255.255.255.248 GW: NONE.
How is the pc on port 2 going to communicate with the pc on port
1? This is the exact situation we are in. There has to be a
gateway to route the IP traffic from pc2 to pc1 to get onto the
internet.
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
I have been looking to talk to BurstNET reps about a possible purchase (gunna attempt to maybe negotiate a deal - trying to choose between VolumeDrive and BurstNET) but I have yet to find their chat to be online in the past week or so; I have checked during all hours of the day (meaning at different times of the day... not literally every single hour).
Furthermore I tried dropping their sales an email but have not got any sort of response yet (albeit its only been over a day but not even a confirmation or anything).
I will probably try to drop them an email again but was just wondering if anyone has ever had a live chat w/ BurstNET reps before?
I am looking for 20 BNC for irc usage with custom vhost and standard vhost options.
I prefer the company to be in UK or Europe, but may look at the US
Can anyone recommend me a company or companies.
I need one VPS for irc , i want run one ircd leaf and some eggdrop's/psybncs for a simple project to help one irc network on my country , can you give me some help to choose the best service ?
I need some, like this :
- 1 or 2 GB Disk Space
- 128 MB Ram
- IRC ALLOWED
- IP's 2
- No needed cpanels and management .
I only have 10$/month to spend in this project.
What do you guys recomend for:
128 mb vps, 2gb hdd (max) vps for irc only?
I want a really cheap one, and decent network.
It's only to run 3 bots, wont be a target to any DDoS.
I am searching a script which suits my needs best,
I need video chat room script, where users under admin's permission can share their video on the website, users can chat
I know too much free scripts that support only chat, but chat with admin and video support I do not know which one to take
How important is this from a customer standpoint? Assuming ticket response times are under 1 hour, is Live support something that customers really want? I'm considering adding it as a support option, but want to weigh whether or not its worth it.
<<Please setup signature in Member Control Panel>>
Which live chat application like kayako,etc is good and cheap price wise too?
Tell me more live chat applications for options?
I want to have a website that is for flash chat
View 6 Replies View RelatedI am planning to implement a chat software for our team.
We are currently using AIM. But, we have planned to install any software which works like AIM but it should be controlled by us.
Only, we can add or remove users. Only, we can see the chats done. To be frank, I need a software like AIM installed on a server which should be controlled by me.
my client need free chat room php or asp or asp.net
i was tried a lot of php scripts but it's a poor scripts i need script help me to make privet rooms
We currently use PHP LIVE and though it is good it drives me nuts with the its ability to slow down a site (probably due to MySql).
I have looked at CuteChat but have never been able to run this for some reason.
Basically I want a Live Support / Chat application which we can install ourselves and which runs off MS SQL 2005 and uses .NET 2.0
Im looking to host an irc network, ill need a few VPS's in EU / USA. can anyone reccomend me some providers? im looking for fairly cheap, unmanaged.
View 2 Replies View RelatedI'm in need of a simple IRC shell host.
We run an IRC bot service which interacts with our websites database, but currently the server does not support outgoing IRC connections.
I'm wondering if anyone can suggest a good, stable host.
It simply needs to have SSH, PHP, and support outgoing IRC connections of course
It will be connecting to a remote SQL server, so SQL is not needed. I'm unsure about how much bandwidth I need, I'm sure its little to none. 50MB would probably suffice on webspace.
I received email from abuse
[root@df41 ~]# lsof -p 707
COMMAND PID USER FD TYPE DEVICE SIZE NODE NAME
ssh 707 root cwd DIR 0,106 4096 24281092 /df/root/6272/usr/local/games/irc
ssh 707 root rtd DIR 0,106 4096 6160398 /df/root/6272
ssh 707 root txt REG 0,106 846832 24287656 /df/root/6272/usr/local/games/irc/ssh
ssh 707 root 0u CHR 136,0 2 /df/root/6272/dev/pts/0
ssh 707 root 1u CHR 136,0 2 /df/root/6272/dev/pts/0
ssh 707 root 2u CHR 136,0 2 /df/root/6272/dev/pts/0
ssh 707 root 3r REG 0,106 4636 24287728 /df/root/6272/usr/local/games/irc/mfu.txt
ssh 707 root 4r REG 0,106 16142 24287726 /df/root/6272/usr/local/games/irc/pass_file
ssh 707 root 5r CHR 1,9 18055754 /df/root/6272/dev/urandom
ssh 707 root 6u sock 0,4 292642090 can't identify protocol
the VPS provider will format and rebuilt the VPS
how can I prevent this from happening again !!
I am looking to have an IRC chat room on one of my sites. My question is, can i get a hosting package where i am allowed to have this chat room set up?
Please let me know the costs, and what comes with the package if so.
Cheap windows VPS With port 6667 allowed to be used (IRC)
I will be using this VPS for a IRC rebort www.mirc.com
It is impossible to get DDoSed by running this sort of robot on the network im going to be running it on... Bigpond.com (Australias largest ISP)
SO
3GB HDD (If less or more will be needed tell me..... the bot I want to run is about 20mbs )
256mb ram(?) If less will do, tell me.
Windows 2000 or what ever. ....
can someone recommand an eu vps hoster which allows an irc server to be run on it?
View 0 Replies View RelatedI'm looking for a VPS anywhere but in the US, and preferably in EU. It must allow IRC and have over 128mb RAM. Bandwidth isn't a problem, 5-10GB is plenty. IPv6 (doesn't need to be native) is a must, so I am looking at Xen systems.
View 5 Replies View RelatedLooking for IRC allowed VPS, with very few IPs (only 8-16), must be RDNS delegated. SWIP is optional but a plus.
Zero ddos risk - plan on mainly doing hosting, but want to run a few clients. BW as much as possible [almost all outbound], disk maybe 10-15GB, IPv6 is a plus.
RAM something comfortable, 300-600MB, nonoversold, no control panel, unmanaged, no "stupid question" tickets will be sent
ES(X|Xi) or Xen - NO VZ!!!!!
Max cap around $10-30/m USD
I'm currently looking for a VPS and am wondering if you guys can help.
The specs I want are:
15-20GB Hard Drive
200ish GB Bandwidth
cPanel 11
Linux powered
It has to be able to run an ircd (Inspircd) for up to 100 users, including a few other deamons (services, stats, eggdrops).
In terms of price, I'm looking at around the $50/month mark.
I currently have two servers with vaserve, one under the a2b2 brand and the other under the EpicVPS brand, which I am very happy with, but they don't allow the hosting of IRC or bots in any way.
I was wondering if anyone could suggest a (very) low cost (very) low spec plan that would allow me to host a single IRC bot. I'm looking for something around 64mb ram, and whatever disk/bandwidth you think would be enough for the bot.
Alright we just bought a new customer aboard with a ChatBox on the site it seems as if this chatbox is causing higher load we went from 0.00 to 0.68-1.12 now this happened on our old server before too with another chatbox. They use vBulletin any ideas as to what would be causing this?
View 5 Replies View Related