Powweb Live Technical Support
Sep 5, 2008The sales Live Support of powweb is great but after signing up an account with them, the technical support seems to be very bad.
I need to wait more than one hour to get a support staff.
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BustNET Technical Support Is The Worst
Nov 9, 2008I have been in internet business since 1996 and I never have such a bad hosting provider as BurstNet, I am really amazed of the quality of the technical support.
Since friday 19:00 till today I have no web services because an error causing high CPU load averages of almost 270%.
The restarted my server twice that day (see it on my logs), I really dont know why, and they dont want to tell me, and since then the server has this problems.
Looking to my logs I found errors provoking high I/O waits, I explain all this and send this and other logs:
-----
Nov 8 09:53:16 ***** kernel: [47129.296313] sd 2:0:0:0: SCSI error: return code = 0x08000002
Nov 8 09:53:40 ***** smartd[6316]: Device: /dev/sda, 1 Currently unreadable (pending) sectors
Nov 8 10:03:54 ***** kernel: [47129.296316] sda: Current [descriptor]: sense key: Medium Error
Nov 8 10:07:27 ***** kernel: [47129.296319] Additional sense: Unrecovered read error - auto reallocate failed
Nov 8 10:11:47 ***** kernel: [47129.296326] Descriptor sense data with sense descriptors (in hex):
Nov 8 10:15:22 ***** kernel: [47129.296329] 72 03 11 04 00 00 00 0c 00 0a 80 00 00 00 00 00
Nov 8 10:18:09 ***** kernel: [47129.296340] 00 33 1a b2
Nov 8 10:18:21 ***** kernel: [47129.296345] end_request: I/O error, dev sda, sector 3349170
Nov 8 10:18:21 ***** kernel: [47129.296373] ata3: EH complete
----
Right now the load averages are 0 because I stopped Mysql that seems that is causing the high cpu load (because of the hard drive error).
After 14 hours waiting for the URGENT TICKET they say:
-----------
Brian S.11-09-2008 - 12:04AM
I am seeing no unusual load on your server at this time:
---------------------------------
login as: root
root@66.197.157.149's password:
Last login: Sat Nov 8 13:00:44 2008 from 189.143.246.156
[root@**** ~]# uptime
22:54:03 up 1 day, 2:34, 2 users, load average: 0.00, 0.00, 0.00
[root@**** ~]#
---------------------------------
Again, I explain it again, now I receive this answer:
----------
Kevin B.11-09-2008 - 11:28AM
Hello,
This server seems fine.
[root@***** ~]# w
10:18:50 up 1 day, 13:59, 2 users, load average: 0.07, 0.02, 0.00
------------
Why If I explain there is an error, with log files proving it, they don't read my messages! the simply don't read the messages or what is going on? I really don't get,
I explain the problem!
Maybe the only way they can put attention is driving the server again to that high load averages right?
Site Useful For Technical Support Person
Jul 13, 2008can any body list some sites that are useful for refering to technical matters that we face in web hosting support companies.
View 3 Replies View Related24/7 Sales/Technical Support Service
Sep 2, 2008How can I do marketing for my 24/7 webhosting sales and technical support service?
I know SEO is a methods but another?
IWeb Technical Support Reps And System Admins Dont Understand Basic TCP-IP Networking
Aug 22, 2008I want to pass on a warning before anyone goes with iWEB. I just ordered a $269 a month dedicated server so I could run vmware on it for my own virtual machines that I need.
With this server I got 7 IPs.
The primary IP they assigned me is say for example: 70.xx.15.171 with a GW of 70.xx.15.161. The secondary ips they issue me are 70.xx.18.249-254. So these are on a completly different subnets.
After talking on the phone to several differnt people including tech support who tells me this will work jsut fine useing thoes secondary ips on my VMs and to not put a gateway address. I talk to my account manager he says to open a ticket that he will forward to their system admins.
This is the ticket I opened.
I just got a new server set up CL-T113-140CL. It was
assigned the primary ip of 70.xx.15.171 with a GW of 70.xx.15.161. My
secondary ips are 70.xx.18.249-254. The server we got from you is a
VMWare host. We need to use the secondary IPs for the Guest VMs. How
ever the primary and secondary IPS are on different subnets and so
the VMs useing the IPs 70.xx.18.249-254 can not talk to the gateway.
I need to have a gateway server IP to use for my VMs.
Please either give me a valid GW address for the 70.38.19.x subnet or
assign new secondary IPs on teh 70.xx.15.x subnet with a SM that can
talk to the 70.xx.15.161 GW assigned.
this is the reply I get back from their system adminstrator
The gateway to be used for your secondary IP addresses is the same as
the one for your primary. You should not have anything to change,
gateway-wise. Just leave the current one as default gateway and
everything should work just fine.
If there is anything please do not hesitate to contact us.
Regards,
--
=================================================
Jean-Francois Doucet [iWeb]
System Administrator / Administrateur Systčme
Support / Client Hub : [url]
[url]
=================================================
Are they brain dead at iWEB? DO they understand basic TCP-IP networking at all?
Here is my last reply. I tried to make it real simple for them to understand.
This does not address the issues. Do you even know what a virtual
machine is? It is a virtual computer running on the host computer.
The host computer has a valid ip address of 70.xx.15.171, sm:
255.255.255.224 gw: 70.xx.15.161. The virtual machines (or guest
operating systems) if I assign it the IP address of 70.xx.18.249 SM:
255.255.255.248 with no gateway it is physically impossible for it to
reach the gateway of the host pc 70.xx.15.161. You have to understand
the Virtual Machine operates as a completely separate computer. It
requires its own gateway. with no gateway specified it has no way to
get out of its local subnet to get to the 70.xx.15.x subnet. What
happens if you put two physical computers on one hub. The computer on
port 1 of the hub has the IP info 70.xx.15.171 SM: 255.255.255.224 GW
70.xx.15.161. The second computer is on port 2. It has the ip info
of: 70.xx.18.249 SM: 255.255.255.248 GW: NONE.
How is the pc on port 2 going to communicate with the pc on port
1? This is the exact situation we are in. There has to be a
gateway to route the IP traffic from pc2 to pc1 to get onto the
internet.
What Do You Think Of Live Support?
Jan 29, 2008What do you all think of 'Live Support'?
Personally, I use it. I like the friendly touch of talking to someone whom responds to my questions directly.
Do you think Live Support is good for;
1. Nothing
2. Sales
3. Tech Support
4. Emergency, etc.
In my experience, Live Support has often been used for technical assistance, and while this is great if you are a one man shop, it doesnt work very well with shift tech support.
Sales is a bit more direct, but - I would personally still prefer a 'record' of the conversation that the client could point to.
Live support may have a valid use during emergency situations, however I am doubting that the personalities that actually answer these live chats can provide any authoritative answers other than 'It'll be ok'.
So, does live chat have a future in Web Hosting, in your opinion?
Hostclear Live Support
Jan 18, 2009I just wanted to post a chat log I had with hostclear.com's live support. This was a ten minute long chat. You tell me what you think. Keep in mind that hostclear.com only has 1 package. They sell nothing other then a $3.95 cent package.
You are now chatting with 'Andrew'
Andrew: Welcome to Live Chat support, how may I help you?
matt: Andrew, your 3.95$/month package can be used as a reseller account?
matt: Does the cPanel come with WHM
matt: hello?
Andrew: Hello Matt
Andrew: Please allow me some time to check
Andrew: We do not currently offer reseller accounts with WHM on our shared hosting plans.
matt: it says in your terms that we could resell you just won't support our clients
Andrew: If you want you can resell it to anybody, but you need to take care of it as we do not support it.
matt: how many ftp accounts are allowed?
Andrew: Please allow me some time to check
matt: You offer only one plan and you don't know the answer quickly to the simplest of questions.
Andrew: Let me get that information for you. Meanwhile your patience is appreciated.
Andrew: Its unlimited
Andrew: You can create unlimited ftp accounts.
This thread will probably get deleted but I think that a host that is listed amongst the top ten at www.webhostingstuff.com should be told about. I am a reseller, and I was looking for a better package. I don't think that this should be deleted.
This is a ten minute log.
Hostnine - No More Live Support
May 31, 2008Just in case you missed it, Hostnine is no longer offering live support. Live chat is sales only, and I was inform that support was only being provided by ticket
View 14 Replies View RelatedServer For Live Chat Support Script
May 27, 2008I plan to run the live support script for my website. Since these kind of script cause alot of traffic on the site, i am looking for a second server to host it. I think a VPS would be good for it. Anyone here has experience about this or has any reommend for a good VPS server?
I am running a PHPlivesupport.com sript for live support
Result: There Is No Standard SOP Within Live Chat Support Admin In Hostgator
Mar 7, 2009It is with a heavy heart that I am penning this. This is a result of the accumulation of indifferent live chat support admin, and the lack of a standard SOP among all the live chat admin support in Hostgator.
I am not writing this due to one indifferent live chat support admin.
Neither am I writing this due to one isolated case.
And neither is this written to vent out my anger nor to publicly disgrace the company.
I've been requesting chat support for quite a number of times, mainly due to corrupted PHP on my server, deletion of bzcompress from my reseller account, and most recently, error when my php script run the CURL function stating "cannot connect to host".
I've tried raising suggestion civicly and gently across more that I can remember, hoping situation will improve but to no avail. I have been getting so many different response and answers by many live chat support admin for the same questions posed, that I wonder if they're working for the same company? At this moment of time, courtesy and politeness is the only way to ensure customer's satisfaction. But alas, that is not to be, for not everyone within Hostgator understands that. And even if they do, not everyone is following so.
Will someone from the senior management please get back to me and I'll be glad to forward all the chat transcript ID and and logs and ticket raised so that corrective action and measures will be taken to ensure situation improves?
To be on a fair end, I have to say that it's not all chat admin that are indifferent.
There have been occassions on more than once whereby live chat support were extremely helpful and courteous as well. Paul Cr, Larry Ri are just a few of the wonderful staff that I'm glad to have talked to.
I will not reveal too much in a public forum and I hope to hear from the senior management soon. you may either email me or msg me.
Hosting Live Zilla (live Chat Software)
Mar 30, 2009I need to host livezilla (live chat software) . It needs php and mysql. Which host provider would you recommend? Its not running from my own server. I don't know why, but giving so many errors! I have seen people are using it ..
so, where do i host livezilla?
Powweb :: What Do You Think?
Oct 12, 2005Does anyone have any experience with www.powweb.com?
View 6 Replies View RelatedPowWeb And Lunarpages?
Jun 16, 2006Anyone got any recommendations on these two hosts?
PowWeb seems to offer a lot of storage, whats the catch?
Anybody Tried Midphase Or Powweb Please?
Feb 24, 2006Looking for more webhosting for different sites: I was wondering if anybody had any opinions on Midphase or Powweb please. I have researched them both throughly but would be interested to know what the latest opinions are on them.
View 3 Replies View RelatedMy 5 Year Review Of Powweb
Oct 19, 2007I have had several accounts with Powweb for 5 years now and I thought I would write a brief review of them:
BEFORE
I originally went with Powweb 5 years ago based off of a referral from a friend. At the time, the “shared hosting environment” isn’t quite what it is today. For the first several years, I experienced trouble free hosting (for the most part) and truly felt as though I was “getting what I paid for.”
Powweb, back then, was a privately owned company based out of California ( I believe) and I usually got the impression that most of their employees truly cared about their customers and the quality of service they provided. What made them semi-unique at the time, was that they offered only a “one plan solution” (they didn’t offer multiple plan types) and the simplicity of their business model worked well for most.
Powweb was also unique in that they offered community forums which were pretty “open” and it truly allowed customers to discuss problems and issues with one another. A few years ago, they transitioned from private dedicated servers to a clustered environment and that did bring along some hard time, but they got it under control eventually. Overall, I was satisfied with the service.
NOW
A year or so ago Powweb was bought-out by Endurance. If you do not know anything about Endurance, they are a very large web-hosting company which has acquired several other large shared-hosts over the past few years.
Once Powweb was purchased by Endurance, the quality in service immediately decreased. Part of what Endurance does with most of their acquisitions is to assimilate them into their fold. This was a very shaky process and nearly everyone experience a large amount of downtime.
Additionally, Powweb is now plagued by horrible MySQL issues where the service is nearly completely useless. For the past year, Powweb has been either unable or unwilling to fix these issues. It can often take several minutes for even the most basic of queries to run. Any dynamic type of an application: forums, blogs, CMS, are usually rendered completely useless.
To make matters worse, Powweb continues to aggressively advertise these resource heavy applications and then ask for patience as they attempt to get their issues fixed. It has been about a year now, and still it is not resolved. Much of these issues come from the extreme overselling that Powweb does. Nearly every day, all websites (even static ones) come to a complete crawl.
Calling customer support is also a waste of your time. 95% of the time, you are met by a rude person who simply tells you “well, it seems to work for me” or that “we are aware of the problem” (at best). Opening support tickets is also usually not helpful. Tickets are often closed without any contact with the customer and it is very common for them to “give you the run-around.”
I have been told by support several times to keep an eye on the forums for updates on issues and whatnot. Then, if you go to the forums and attempt to get any information from there, you are told that ‘these are only user-helping user forums’ and that you can’t get any official help there, though customer support told you to go to that very place. Additionally, Powweb’s staff practices extreme censorship of the forum and it is common for negative remarks to be removed or posts completely deleted, many times without any acknowledgement of the act.
In addition to the MySQL issues, Powweb also experiences frequent “lock-ups,” CGI issues, email issues, dns issues, and so on and so forth. The list of problems that has occurred over the past year is literally too long to remember.
In conclusion, the Powweb of new is nothing like the Powweb of old. This new Powweb is controlled by an over-selling giant (Endurance) that is only concerned with the number of accounts as apposed to the quality of service. While certainly any business related site should not be in such an environment at all, I would even suggest that people looking for a host for hobby related purposes stay clear of powweb – it’s that bad.
Powweb Raises Rates
Jul 23, 2008Even though it is not mentioned anywhere on their web site, powweb billed me $8.77/mo instead of the advertised $7.77. I asked about this in their forum and that << removed >> Ian promptly deleted my post. Has anyone else heard about this?
View 14 Replies View RelatedPowweb Charging Loyal Customers More...
Jul 11, 2008Powweb's regular monthly charge is $7.77... Long term customers have been paying this for years, and it's still the price listed on their main page. It's even the price new customers will pay...
However, existing customer for some reason now have to pay the undocumented price of $8.77 a month.
Way to treat your existing customers! Charging them more for no reason other than they've been loyal!
FatCow, Dot5, PowWeb, IPower: One In The Same!
Aug 5, 2008I found out today that FatCow, Dot5 Hosting, PowWeb, and iPower Hosting are all part of the smae hosting conglomerate. The parent company is called Endurance International Group. It seems that the companies have gone out of their way to make their connections unpublished, which is very misleading to their customers. However, I recognized some similarities of their websites, and spoke with a representative over the phone who admitted that they were all connected. There are probably other companies too, but they wouldn't give out any more info.
View 14 Replies View RelatedTechnical
Mar 26, 2007I was wondering the following:
1) How many client accounts is it safe to run under a VPS with 256MB RAM, provided that the clients will be using Virtualmin (safe?) and max a forum each (say phpBB) with regular expectations/traffic.
2) Why do people limit the number of MySQL client databases living in a server. Is it reliable service (won't crash) to provide 5 mysql dbs per client in the above VPS specs?
3) How do I limit the quota on a MySQL db? For example 50MB of space per db.
Is Powweb And Dot5hosting Owned By The Same Owner? Or Are They Diffrent?
Apr 11, 2008I'm looking both at powweb website and dot5hosting and the products page look exactly the same with different colors. Are they owned by different owners, or do do their pages just look the same?
Here are the links ....
Go Daddy Domain W/ Powweb Hosting Problem
Mar 6, 2007I just registered a .info domain with GoDaddy for $0.99, and have the nameservers set up for Powweb, and my htaccess also setup; however, going to "mysite.info" works, but typing "www.mysite.info" does not work. I do not have this issue with any other of my domains. Any ideas?
View 2 Replies View RelatedTechnical Inode Limitations
Apr 2, 2008Warning: I do not want to re-open discussion on some previous threads about the legality of inode limitations. If it gets to that, please feel free to close this thread.
Reading through some other posts about inodes made me look at my own VPS setups. I use XenSource 3.1 on a CentOS 5 Dom0, using LVM for VM storage. When I create a new virtual machine (CentOS5 or Ubuntu, etc) I format the root filesystem with ext3. I use all the defaults, including number of inodes. So for a 20 gigabyte filesystem, I get:
Code:
Filesystem Size Used Avail Use% Mounted on
/dev/sda1 20G 453M 19G 3% /
Filesystem Inodes IUsed IFree IUse% Mounted on
/dev/sda1 2621440 13861 2607579 1% /
Would there be any advantage to limiting the number of inodes a VPS has? Sure, if you had 200,000 inodes instead of 2.6 million inodes, you would have more available space. But there doesn't seem to be a hard limitation on the disk drives I'm using (WD 250GB SATA using linux software raid 1). I assume I could set any amount of inodes to a filesystem?
VPS Audit On Technical Skills
Apr 27, 2008I am thinking of Futurehosting.biz unmanaged server.
Can you please see if these skills are enough:
(1) Futurehosting will do the security setups.
Skill-sets:
(2) use of ssh to backup mysql, directory contents; do file management (create directories, move files); restore mysql
What other skill-sets do i need?
(3) do i need to know how to install o/s? (gulp!)
(4) setup email accounts?
(5) create sub-domains?
I thought of downloading webmin (i read about it in the other posts but have no experience) and will it help in points (3) to
(5)?
New Company: First Technical Steps
Nov 7, 2007I have moderate experience in administrating. I recently got a quarter cabinet, and I have 2 servers in there.
I have registered a company name, as a domain which is currently hosted at GoDaddy (www/mail) (mydomain.com)
But I have installed centos5 on one server, and called it web1.mydomain.com, added the web1 CNAME in GoDaddy's DNS control. Even did an rDNS to it through my provider.
I have installed Webmin on it to help me add virtual servers (who will be my customers)
And web1.mydomain.com has a mail server on it (Postfix).
Might even put DNS on it. These virtual servers will send emails as well (as I'll be hosting them)
But for now, what will be my next steps in getting my mail server (or the main server) accepted in the web world, for example, I've done SPF records, and rDNS. But what else do I need to do so my email is accepted everywhere?
The virtual domains will be sending mail using the postfix, and ofcourse it'll mean they're piggybacking on web1.mydomain.com, so I guess I need to do stuff so email from web1.mydomain.com will be accepted worldwide.
Windows Server Technical
Oct 29, 2007I am running Windows Webserver for more than 2 years.
I wanted to ask that, does anyone ever has bad experience with Windows Server ? Like ASP problems, like ASP connections limit FULL, or server Halt or Restart due to huge requests of ASP or ASP connections limit on server. Please let me know if you experienced any such issue.
I am thinking to use ASP pages fully with huge traffic on Windows Server (but i doubt that maybe there could be some ASP limitations when large amount of ASP pages open, it creates some problem). Or do you recommend Linux servers over Windows for High Traffic website ?
Hardware/Technical Requirements To Host A TLD
Jul 1, 2008if anybody is looking into hosting their own TLD with the new ICANN decision? I'm wondering what the requirements would be? And has anybody seen/heard any mention of what the registration fees are likely to be, I know there will be bidding on names in dispute...maybe this will be the case for every worth-while TLD.
View 6 Replies View RelatedFrom A Technical Point Of View: SMF Vs. MyBB
Feb 4, 2007I know there are many threads covering similar topics but their answers often do not contain technical arguments but rather subjective reasons and I'd like to know whether there are also some technical reasons to favor one of these two forums over the other.
Does one handle a higher load particularly well or does one have the cleaner code or is there any other reason to choose one over the other?
Which Web Sites For Technical Information On Windows Hosting
May 15, 2007I work for Microsoft. Used to be a regular participant on Web Hosting Talk a few years ago (then moved over to Europe at that time). I've been doing some work recently that has led me back to the community here to ask for some input on where administrators of Windows-based hosting services go to find technical information.
How often might you use the following two Web sites?
1) [Hosting Solutions on TechNet]
2) [Windows Hosting Discussions]
I've just re-registered a new account so I have to do the five post thing before I can insert links, otherwise I'd to a direct link to the two above. If you're not familar with them, just do a Web search for those phrases and the sites will be at the top of the list.
Are there other Web sites that you use regularly for technical information on operating Windows hosting services? Or do you mostly just enter a phrase in Google and temporarily use the Web site/s that come up in the search results?
Lynis (Unix Audit Tool), Technical Input
Jun 22, 2008After peeking around at this board for some years, I decided to create an account.
I'm the original author of Rootkit Hunter and decided to create a new tool, named Lynis.
Lynis is an auditing tool for Unix (Linux, BSD and other). It scans the system and available software to detect security issues, bad/insecure configuration options and unsafe file(s) permissions. It tries to assist administrators in using and maintaining best practices, but also in the common things which get forgotten (like expired SSL certificates).
Though Lynis has been available for some months now, and many
updates/suggestions have been implemented, it still can use a broader user base. So my issue (we are in the technical issues section after all) is that I like more input and want to know what other people audit on their systems. Or what tools they like the most. Of course I have many ideas myself, but with the many different people here (in skills and specialties), every input is most likely improving the tool and increasing security for others as well.
In case you like to try the software (GPL, free to use), the software can be found at www . rootkit .nl (can't use URL's yet, due 5 post policy)
Since I don't only want to announce my tool (but like to have some input), I placed it in this section, hope it doesn't look like a "commercial" sell.
Flash Support And Real AudioVideo Support?
Mar 13, 2008Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
Live Streaming
Sep 11, 2008If i want to have a video streaming whats the best way?
I mean im filming something at a studio and want this to be live broadcast to the internet through a server, how can this be done?