Iweb Bad And [poor] Support Experience
Jun 30, 2008
Today we have been very badly handled by iweb night support team.
The server went down and still down,
They did not answered phone and also did not update us for problem status. They kept saying the admin is working on the issue.
They asked root password and who knows what they are doing with it.
We are moving our accounts from their data center as we speak.
They employ irresponsible and incapable people and not trusted any longer.
Netelligent.ca is highly recommended for the ones looking for canadian dedicated server at the moment
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Aug 4, 2009
I signed up for a VPS at UltraVPS using their promotional coupon and special offer posted on WHT.
First- it took them 7 hours to activate my account, after bugging them.
Second- it takes them nearly 7 hours to respond to a support ticket.
Third- I am unable to login into the VPS control panel nor the FTP using the login information they have provided. I am not a newbie in hosting, I have several different VPS accounts.
It seems like this is a one-man operation.....
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Jun 3, 2008
I met these guys through this website and they promised me exactly what I was looking for... a fast, responsive web host with PHP5, MySQL and 5GB - 10GB of storage. I was previously with HostDepartment and they obviously oversell... my site load times were counted in minutes. Anyways, things started great for the first two weeks... the site was always up and clients were amazed at the speed and performance of the site. I considered bringing over 7 other "business" websites because the performance was so great.
Then about 3 weeks ago... the site went offline. It's the internet, stuff happens...
DDoS attacks, DNS conflicts, Server Upgrades, someone trips on the power cord, whatever. I file a ticket and the site is back up in about an hour or two. So, i forget about it. Few days later, its down again... for a LONG period of time... multiple hours.
I file another ticket and I'm told they are in the process of mitigating a DDoS attack.
The outage then starts showing a pattern.. my site will be up late in the evening and early in the morning... but from 11amCST to about 11pmCST.. its unavailable. After another day, I contact them and they say they are still being assaulted by DDoS but they have put measures in place to correct it... that was at the end of May. My site has been down for 2 days straight.. since around 11am CST on June 1st. I came online briefly during the morning of June 2nd... but went back offline around 11am on the second and has never returned. The previously quick responses to my tickets have been non-existant now... I have yet to hear a response to my ticket from June 1st.. I did add a note to it once a day at 11am for the purpose of tracking that the site was still down. I understand that may move it to the end of the queue... but it has been updated once a day, so there was plenty of time between updates to see it.
I highly advise to avoid these guys... I wasn't going to write this until I could access to my site again for fear of losing my database info... but at this point, it seems like my sites are already lost.
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Mar 30, 2008
I had read a lot of good things on these forums about ASmallOrange. So I finally decided to sign up with them for my friend's website which I manage & design.
Unfortunately my experience was anything but good. The issue was that I am based in India & I design my friend's website who is based in the US. Since my friend is a non tech savvy person he gave me his credit card number and asked me to manage everything from signing up for a new web host to designing the site.
Since ASmallOrange's billing department found that the address is registered based in USA but the IP address of the person signing up was not from USA, they marked the account as fraud.
I must say that I very well appreciate this system of fraud detection followed by them & am very much impressed by it. What I was not impressed with was the fact that they didn't bother to inform me about the same nor did they try to verify the authenticity of the account. Unaware of this, me & my friend kept waiting for more than 24 hours for my account to get activated. It was only when I raised a support ticket that they informed me that my account has been marked as fraud.
Subsequent to this I informed them about the circumstances under which this account was signed up & asked them to carry out whatever verifications they need to do with the end client or through the credit card company.
To my surprise again there was no reply from their end & this morning I find that my support thread was closed without reverting on the issue.
I guess its time for me to move on and host somewhere else. My own websites are hosted with Dotable and am very happy with them.
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Jun 3, 2008
I would like to start off by saying M8 has always maintained an excellent uptime, HOWEVER, support has been a nightmare to work with and responses take forever. What prompted me to send this was our sites have been down for over 3 hours so far and you cannot contact anyone by phone and when you email there is no response.
After realizing that a response was going to take a while we decided to try a few things on our own and It appears as though we have been blocked by their firewall or something because we can access the sites via a anonymous proxy. We are still waiting for this issue to be fixed.
Why were we blocked ? Read on
We asked them about a week ago to update our instance of Sugar CRM and we told them that shortly we will be moving another domain to them and when we do this we will want to move our version of sugar.
They did the upgrade (again, response time was horrible), when it was done we went to our URL and found that it had never been updated. I asked them about this and I found out that they moved it to a new service and that the url we were using would not work with all the scripts I had running.
I accepted that and said fine, no problem, we will get our new domain over there and everything will be good. The only problem I had with this is now we are forced to move this stuff right away because our request was not done the way it should have been. Please note, we paid them $100 to update our Sugar version which is no problem…
I started to get ready to move our data and could not connect via FTP, I entered a ticket and a LONG wait later I get the reply, to login to your control panel do this. Needless to say that is NOT what I needed. I needed to know how to login via ftp because all attempts would not work. Keep in mind, that we also upgraded our plan with them.
Anyway, it appears that because we tried to FTP in so many times we have been blocked, however, this would not have been the case if they had answered our support question in a reasonable amount of time… My one contact there when you send him emails comes back with
Hi. This is the qmail-send program at m8solutions.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
<REMOVED FOR PRIVACY>
user is over quota
--- Enclosed are the original headers of the message.
Can anyone please help with hsphere and how to FTP because apparently they are not going to help and now my entire office is unable to do any work because we cannot access our stuff…
Please note, I am a very patient person, but when it takes days to get an answer to a simple question and we are spending more money with them I lose my patience. I do not like to bash any company because we all have our problems, but this is crazy…
We let them know that we were going to do a post on WHT and still no response back. I feel horrible about posting this and will update you once this has been resolved..
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Jun 11, 2008
About a month ago I transferred a live site from a host to siteground as they supported all the functions I needed. I could have transferred the site myself, but to help convince to move to siteground promised me a free no downtime guaranteed transfer (which apparently is company policy) So I let them do it. There was downtime during the transfer but not a big deal I was ok with that But then a few days later my site went down big time. Someone called me to tell me it was down and I didn't have access to a computer so I called siteground. The operator (besides having trouble understanding english) wouldn't even report that my site was down to support!! Finally I get back to the computer and report it myself. Their 15 min or less turned out to be about 45 Then when I ask if I am going to be compensated for the extreme amount of downtime like the promise but I get turned down at every turn the excuse being technically it was downtime because it loaded a blank page STILL downtime in my book since it was siteground's fault I hadn't touched it. To add injury upon insult my site that ran perfectly smooth before has numerous problems. Every time I submitted a ticket they either tried to make it sound like it was my fault (again I hadn't touched it) or gave me the "normally this is a paid service but we made an exception for you" line as if I would need the service if they hadn't messed up the transfer. My overall experience with their service left me disgusted. Not to mention when I cancelled the "guaranteed money back" withholds nearly 4 months worth of the year I paid in advance. I have since transferred the SAME site MYSELF to atechosting and now have had it running for a few days there and had no downtime during transfer or a single problem since.
I will say performance wise they were fine even though their was some 169 on my server.
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Apr 14, 2007
I finally ditched Site5 at a host. So _anything_ should be better, right?
After only a week or so with ServInt I'm wondering if I made the wrong decision.
Now I thought a few hours resolution time with Site5 was frusterating, try waiting 6 hours, or 18 (my current ticket, still not resolved, with no reply after asking for an update several hours ago).
And having a tech answer the phone doesn't help much either if they don't have a clue how to troubleshoot.
First the tech insists that MX records need to be pointed to my host for OUTGOING smtp to work!
Then after sending him the necessary log files twice, he still insists I'm not giving him enough information to fix the problem and that MX records must be setup. When I call and ask if he read the log file snippets I had sent him, "no" was the answer! AAAAAARGH!
And then being told many times, that the problems been fixed. And then finding out it's not and that they never even TESTED IT before saying so!
Is it time to pack up and leave before I migrate all my customers there?
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Jan 18, 2009
I moved a web site over to iweb.com about 4 months ago. I've found them to be quite responsive to simply queries and issues - quite a change from the previous host I might say. Last week I ran an FTP download to perform a backup of all the material. After about 12Mb, the transfer was aborted and I could no longer access the site by FTP, or HTTP and I couldnt get email. The site is not down though as others can access it, but I cannot access it from any computers on my network (PC and mac). I chatted with support and they said they'd have to look into it - this was last Wed (1/14). I still cannot get connected. Further diagnosis from my end leads me to believe that IP was blocked due to the FTP transfer (I was able to duplicate this from a different IP). Apparently, the problem has been escalated to the sysadms but they are swamped and can't get to my problem. I figure unblocking the IP should be an easy quick fix. Perhaps understanding why it happened and how to rectify that will take longer.
My question to the group is, is this level of service normal for iweb.com, and are my expectations of a quick fix unreasonable?
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Dec 10, 2008
I've always used this forum when looking for web hosts and the need recently arose to find two new VPS's and a dedicated server.
So, found a couple of good looking ones, signed up straight away with servInt ( and very happy! ) and also signed up at iWeb.
I only got a shared package to see how their service was - and I've been appalled.
I've REALLY wanted to like them, but they keep letting themselves down.
I was drawn in by the 100% uptime claim, which of course turned out to be untrue.
Several of the website monitoring clients I had running shows the site as down on 2 occasions - but I can live with that. Everybody has downtime.
The other thing was a simple question regarding the shared plan I had signed up for. I asked: "Can I have multiple dedicated SSL certificates per shared account, eg a certificate per domain".
I was told by live support, Yes. I was surprised and so signed up!
Surprise surprise, I can't do that on an addon domain. So I open a ticket at 2008-11-13 22:26:11 asking if it's something I've done that is making it screw up. I get a response at 2008-11-14 17:27:39 saying they will add an IP to the account for it to work.
On the 2008-11-15 15:55:47 they reply again, saying I can only install a certificate on my root domain...oh, so not what Live support said when I signed up! They also say I will still be able to access [url]- but as we all know, a certificate for [url]will show as untrusted for [url]. And I was told in the first place that I could have more than 1 certificate per account.
I reply 2 days later when I am able to, asking whether it would appear as trusted, and recieve a prompt reply at 2008-11-17 18:10:54 from support saying they will switch my domains round to allow me to install 1 certificate on [url]straight away.
I say go for it at 2008-11-17 18:17:34, and recieve a reply at 2008-11-17 19:23:21 saying it has been transferred to the advanced level of support.
THEN, 2 days later at 2008-11-19 20:55:02 I recieve the following reply:
You should now be able to go in the security -> SSL section of your Panelbox account and input the certificates for your domain. We did not have to switch your primary / addon domains after all.
It took 2 days for that?! I had by this point decided that the lack of ssl certs on the test sites were hurting sales so moved them to the servint server.
I asked about the SSL certs later, the first reply kinda indicated that I could have lots of SSL certs, and the second said something completely different.
Me: So are you saying that any domain can have its OWN SSL certificate?
iWeb: Yes, as long as you have purchased one for each domain at your SSL provider.
Me: Are there any additional charges? Last time I tried this (I added a SSL certificate to an addon domain), it
didn't work? Why do you think that was?
iWeb: Unfortunataly, you cannot have any more SSL certificate on your Hosting currently.
As i have already said, you will need to merge to a Reseller account. If you want to do this, please login to your customer hub available on [url]and then click on your account. After that, you will need to click on the "Upgrade or downgrade" button and then choose the "Reseller Mega Site".
I may just be making a fuss here, but while there is 1 staff member who knew what he was saying (Kevin Archambault), the others did seem to confuse me by telling me over live chat at various points that I could add more, or that I'd need to change my primary domain, or that I wouldn't, or anything.
I asked for a refund and account cancellation on live chat and they told me to go Finances>Renewable Products> Refund to both cancel the account AND get a refund.
This was on 2008-12-06 15:14:10, haven't heard anything yet except another invoice reminder on the Sun, Dec 7, 2008 at 12:05 PM, and a staff member telling me my account has not been cancelled. I did leave it late to cancel but followed web-chat's advice, clicked what they told me to click and have now been invoiced for another month (my package renews on the 9th). Surely 3 days was enough?
Anyone from iWeb here want to help me out?
I do WANT to like your services as you've got some great deals but your support has not inspired confidence.
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Aug 22, 2008
I want to pass on a warning before anyone goes with iWEB. I just ordered a $269 a month dedicated server so I could run vmware on it for my own virtual machines that I need.
With this server I got 7 IPs.
The primary IP they assigned me is say for example: 70.xx.15.171 with a GW of 70.xx.15.161. The secondary ips they issue me are 70.xx.18.249-254. So these are on a completly different subnets.
After talking on the phone to several differnt people including tech support who tells me this will work jsut fine useing thoes secondary ips on my VMs and to not put a gateway address. I talk to my account manager he says to open a ticket that he will forward to their system admins.
This is the ticket I opened.
I just got a new server set up CL-T113-140CL. It was
assigned the primary ip of 70.xx.15.171 with a GW of 70.xx.15.161. My
secondary ips are 70.xx.18.249-254. The server we got from you is a
VMWare host. We need to use the secondary IPs for the Guest VMs. How
ever the primary and secondary IPS are on different subnets and so
the VMs useing the IPs 70.xx.18.249-254 can not talk to the gateway.
I need to have a gateway server IP to use for my VMs.
Please either give me a valid GW address for the 70.38.19.x subnet or
assign new secondary IPs on teh 70.xx.15.x subnet with a SM that can
talk to the 70.xx.15.161 GW assigned.
this is the reply I get back from their system adminstrator
The gateway to be used for your secondary IP addresses is the same as
the one for your primary. You should not have anything to change,
gateway-wise. Just leave the current one as default gateway and
everything should work just fine.
If there is anything please do not hesitate to contact us.
Regards,
--
=================================================
Jean-Francois Doucet [iWeb]
System Administrator / Administrateur Système
Support / Client Hub : [url]
[url]
=================================================
Are they brain dead at iWEB? DO they understand basic TCP-IP networking at all?
Here is my last reply. I tried to make it real simple for them to understand.
This does not address the issues. Do you even know what a virtual
machine is? It is a virtual computer running on the host computer.
The host computer has a valid ip address of 70.xx.15.171, sm:
255.255.255.224 gw: 70.xx.15.161. The virtual machines (or guest
operating systems) if I assign it the IP address of 70.xx.18.249 SM:
255.255.255.248 with no gateway it is physically impossible for it to
reach the gateway of the host pc 70.xx.15.161. You have to understand
the Virtual Machine operates as a completely separate computer. It
requires its own gateway. with no gateway specified it has no way to
get out of its local subnet to get to the 70.xx.15.x subnet. What
happens if you put two physical computers on one hub. The computer on
port 1 of the hub has the IP info 70.xx.15.171 SM: 255.255.255.224 GW
70.xx.15.161. The second computer is on port 2. It has the ip info
of: 70.xx.18.249 SM: 255.255.255.248 GW: NONE.
How is the pc on port 2 going to communicate with the pc on port
1? This is the exact situation we are in. There has to be a
gateway to route the IP traffic from pc2 to pc1 to get onto the
internet.
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Mar 25, 2009
Server is not responding after reboot for 7 hours now. Opened a ticket #552286 (for any Leaseweb guy reading this thread) but none cares about my case. Ok guys, i do not have and SLA but 7 hours for you to take a look it is a pretty long time and i suppose you are going to take a look at it during Netherlands morning time (another 7-10 hours) so i will have a 24hours downtime.
I don't think you have 24hr support. It is a 5-10 minute job to take a look at my case and tell me what is wrong but obviously you have none on duty. I was thinking that internet was a 24hr business thing.
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Aug 22, 2008
Does anyone have any experience of dedicated server support from UK-based Netcetera? We've had a couple of incidences of really poor support and I'd be interested to know if it's just us or a general thing.
The latest incident was them bringing up a new client server (not ours) on the same IP as our DS at 10pm at night, forcing our server offline due to IP conflict, then when I contacted them they refused to accept it was their problem and said I had pay for admin time to review the issue! After they rebooted our server (forcing ours to reclaim the IP) I was able to log in and prove beyond doubt via the Event log what the cause of the problem was, but now they're just not answering at all to confirm the other server's been given a new IP as a full resolution to the issue.
They also did a full data centre migration recently to the Isle of Man that left us 300GBP out of pocket.
I'd be interested to hear about anyone else's experiences.
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Nov 7, 2009
I have been working with Xen over the last week or so and I can't figure out why the performance is downgraded so much when booting into Xen. There are certain things that seem just as fast but other things just don't seem normal.
I have tried this on two different quad-core systems, one new generation (York) with CentOS5 and one old (Kent) with Debian Lenny but neither seem to produce good speeds.
For example, when I use the default kernels I can usually get about ~600 score out of unixbench-wht and things such as top and core systems show up as 0% cpu when running top.
When I boot into Xen kernel however, whether it been from Dom0 or the guest OS, top uses about 3% CPU and unixbench-wht produces scores under 250.
I have set vcpus to 4 and have even tried vcpu-pin 0 0, 1 1, 2 2, 3 3 but nothing seems to be changing anything. The disk speeds seem about the same (hdparm). I'm assuming it is something with the CPU,
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Dec 20, 2008
Does any one know what's up with solidhost?
I have a VPS plan with them that includes 6 dedicated IP's. they have only issused me 2 so I have asked them to issues 2 more. I have sent about 10 emails to their billing department (which handles this) and no one has responded. The technical department is replying to me but only in regards to technical prblems.
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Nov 20, 2007
I have two netscreen 25 firewalls linked together via an ethernet cable.
If I connect the ethernet cable to switches I get around 90Mbps. However, if I connect the firewalls together I barely get more than 30Mbps (25Mbps average using iperf). All rules are set to talk to each other and the setup works, but I don't understand where the speed has gone.
The firewall ports and firewall performance per port is rated at 100Mbps and there is little traffic on the other network ports. I have both interfaces set to auto neg duplex as if set to 100 full I get even worse performance.
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Jun 29, 2009
Im getting the following error:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
email@shaw.ca
SMTP error from remote mail server after initial connection:
host idcmail.shaw.ca [24.71.223.11]: 554-idcmail.shaw.ca
554 Your connection from IP has been rejected due to poor reputation
.....
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May 10, 2009
I have been lurker for long time already but now decided to ask this question I have been wondering about past few months.
I rent an dedicated server from KeyWeb, with dedicated 100mbps link. The server itself isn't that good & fast, but it's just perfect for my gaming server (E4500, 2GB DDR-2 ram and 2 x 320GB sata 2 drives)
Now to the problem. Always when I download some big files with this server from ftp or html server, and if I only open one connection, speed is very poor... Like 1MB/s or so, but if I use some download manager or torrent client which opens more than just one connection, +10 or so... Then the speed is very good, sometimes it goes up to 15MB/s. The server is actually connected to 1gbps switch but I think the port is limited to 100mbps.
At speedtest (dot) net, I get results like 17mbps down and 8mbps down.
So... Is that normal or is there something wrong? I've not contacted them yet, but if this isn't normal. I will Ofcourse I'll try to solve this on my own.
and before someone asks if this ftp I'm downloading from is not fast enough... I can tell you, it's. I downloaded one big file from it at school and at max speed was about 9MB/s
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Jan 4, 2008
I have read on this forums and google CSF seem to be the best firewall out there, so i installed it configure and run it. After the installation i found that i received a lot time out error on web service. Page take a lot longer to load. I think it's my configuration.
Can someone take a look at my configuration if possible please share your configuration. I really like to have CSF run without poor performance on web service.
TESTING = "0"
TESTING_INTERVAL = "5"
AUTO_UPDATES = "1"
ETH_DEVICE = "eth1"
ETH_DEVICE_SKIP = ""
TCP_IN = "20,21,22,25,53,80,110,143,443,465,953,993,995,2077,2078,2082,2083,2086,2087,2095,2096,8184"
TCP_OUT = "20,21,22,25,37,43,53,80,110,113,443,587,873,953,2087,2089,2703"
UDP_IN = "20,21,53,953"
UDP_OUT = "20,21,53,113,123,873,953,6277"
ICMP_IN = "1"
ICMP_OUT = "0"
SMTP_BLOCK = "1"
SMTP_ALLOWLOCAL = "0"
MONOLITHIC_KERNEL = "0"
DROP = "DROP"
DROP_LOGGING = "1"
DROP_IP_LOGGING = "1"
DROP_ONLYRES = "0"
DROP_NOLOG = "67,68,111,113,135:139,445,513,520"
PACKET_FILTER = "1"
DROP_PF_LOGGING = "0"
VERBOSE = "1"
SYSLOG = "0"
DYNDNS = "0"
RELAYHOSTS = "1"
DENY_IP_LIMIT = "100"
GLOBAL_ALLOW = ""
GLOBAL_DENY = ""
GLOBAL_IGNORE = ""
LF_GLOBAL = ""
LF_DAEMON = "1"
LF_TRIGGER = "0"
LF_TRIGGER_PERM = "1"
LF_SELECT = "1"
LF_SSHD = "3"
LF_SSHD_PERM = "1"
LF_FTPD = "3"
LF_FTPD_PERM = "1"
LF_SMTPAUTH = "3"
LF_SMTPAUTH_PERM = "1"
LF_POP3D = "5"
LF_POP3D_PERM = "1"
LF_IMAPD = "5"
LF_IMAPD_PERM = "1"
LF_HTACCESS = "5"
LF_HTACCESS_PERM = "300"
LF_MODSEC = "0"
LF_MODSEC_PERM = "1"
LF_CPANEL = "3"
LF_CPANEL_PERM = "3600"
LF_CSF = "1"
LF_SSH_EMAIL_ALERT = "1"
LF_SU_EMAIL_ALERT = "1"
LF_SCRIPT_ALERT = "1"
LF_SCRIPT_LIMIT = "100"
LF_SCRIPT_PERM = "0"
LF_DIRWATCH = "60"
LF_DIRWATCH_DISABLE = "1"
LF_DIRWATCH_FILE = "1"
LF_INTEGRITY = "3600"
LF_INTERVAL = "300"
LF_PARSE = "5"
LF_EMAIL_ALERT = "1"
LT_EMAIL_ALERT = "1"
LT_POP3D = "60"
LT_IMAPD = "0"
RT_RELAY_ALERT = "1"
RT_RELAY_LIMIT = "100"
RT_RELAY_BLOCK = "0"
RT_AUTHRELAY_ALERT = "1"
RT_AUTHRELAY_LIMIT = "100"
RT_AUTHRELAY_BLOCK = "0"
RT_POPRELAY_ALERT = "1"
RT_POPRELAY_LIMIT = "100"
RT_POPRELAY_BLOCK = "0"
RT_LOCALRELAY_ALERT = "1"
RT_LOCALRELAY_LIMIT = "100"
RT_LOCALRELAY_BLOCK = "0"
LF_DSHIELD = "86400"
LF_DSHIELD_URL = [url]
LF_SPAMHAUS = "86400"
LF_SPAMHAUS_URL = [url]
LF_BOGON = "86400"
LF_BOGON_URL = [url]
CT_LIMIT = "300"
CT_INTERVAL = "60"
CT_EMAIL_ALERT = "1"
CT_PERMANENT = "1"
CT_BLOCK_TIME = "1800"
CT_SKIP_TIME_WAIT = "0"
CT_STATES = ""
PT_LIMIT = "30"
PT_INTERVAL = "60"
PT_SKIP_HTTP = "0"
PT_USERPROC = "8"
PT_USERMEM = "100"
PT_USERTIME = "1800"
PT_USERKILL = "0"
PT_LOAD = "30"
PT_LOAD_AVG = "5"
PT_LOAD_LEVEL = "6"
PT_LOAD_SKIP = "3600"
PT_SMTP = "0"
IPTABLES = "/sbin/iptables"
MODPROBE = "/sbin/modprobe"
IFCONFIG = "/sbin/ifconfig"
SENDMAIL = "/usr/sbin/sendmail"
NETSTAT = "/bin/netstat"
PS = "/bin/ps"
FUSER = "/sbin/fuser"
VMSTAT = "/usr/bin/vmstat"
LS = "/bin/ls"
MD5SUM = "/usr/bin/md5sum"
TAR = "/bin/tar"
CHATTR = "/usr/bin/chattr"
HTACCESS_LOG = "/usr/local/apache/logs/error_log"
MODSEC_LOG = "/usr/local/apache/logs/error_log"
SSHD_LOG = "/var/log/secure"
SU_LOG = "/var/log/secure"
FTPD_LOG = "/var/log/messages"
SMTPAUTH_LOG = "/var/log/exim_mainlog"
SMTPRELAY_LOG = "/var/log/exim_mainlog"
POP3D_LOG = "/var/log/maillog"
IMAPD_LOG = "/var/log/maillog"
CPANEL_LOG = "/usr/local/cpanel/logs/login_log"
SCRIPT_LOG = "/var/log/exim_mainlog"
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Feb 7, 2007
I have had major problems with connecting to my shared hosting space from my home. Sometimes I can only view one page before it times out and other times I can not view any pages.
I have tried tracert, which seemed fine and there is no problem accessing the IP from any other location, only my house.
Has anyone got any ideas of what I could do? If I can not figure it out I am either going to have to get another ISP or move all my web sites.
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Jul 15, 2006
I don't have a problem with Bluehost, but after getting this email tonight I would have thought that it's not that hard to have enough fuel and a big enough generator to last more than five minutes after a power outage. It seems like pretty poor redundancy planning if a major host can't last more then five minutes with no power. Hospitals and other places don't have any problem doing it with similar or bigger power demands.
Dear Bluehost Customer,
This evening (July 14th) from about 5:25pm-6:55pm many of our servers
were offline causing significant downtime for many of our users. The
outage was due to a severe power outage in the north end of Orem, Utah
where our servers are located. We do have UPS backup as well as diesel
generators, but at about 5:30 they finally gave out. The power outage
was for much longer than that period of time, but the reserve power
was eventually consumed in its entirety. When it rains it pours.
For users on box65-box145 there have been periodic problems with the
Redhat linux kernel that we were using that was causing problems with
the filesystem that your data is stored on. This issue has been causing
periodic problems for users on those boxes. In the last few days we have
resolved that issue which also caused those boxes to require a reboot.
The downtime is extremely regretable. We apologize profusely for the
inconvenience to our customers and in turn to those who were trying to visit
your sites during the outage. With the fixes we have put in place in the
last few days coupled with other upgrades you should experience MUCH
better uptime in the future.
Thanks for you patience,
Matt Heaton / President Bluehost.com
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Feb 2, 2009
Why has Ipower turned into a such a poor hosting service? I have been with them for years and now they are leaving me little choice, but to find a new provider. For years they were able to provide me with a smooth service. Over the last year I have experienced tons of down time, long wait time for customer service, and recently downed email service for way toooo long.
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Jan 4, 2007
I've got some hardware based on SuperMicro PDSMi and trying to run CentOS 4.4 on it.
It all installs fine however Disk Performance is extremely poor:
hdparm -t /dev/hda
/dev/hda:
Timing buffered disk reads: 12 MB in 3.30 seconds = 3.64 MB/sec
hdparm shows the hard drive is running in funny mode:
/dev/hda:
multcount = 16 (on)
IO_support = 0 (default 16-bit)
unmaskirq = 0 (off)
using_dma = 0 (off)
keepsettings = 0 (off)
readonly = 0 (off)
readahead = 256 (on)
geometry = 20023/255/63, sectors = 164696555520, start = 0
And strange thing DMA can't be enabled:
hdparm -d1 /dev/hda
/dev/hda:
setting using_dma to 1 (on)
HDIO_SET_DMA failed: Operation not permitted
using_dma = 0 (off)
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Nov 24, 2006
I'll second what is said about Lunarpages. They are an absmal McHost whose priority is to lure in as many customers as possible without bothering about the quality of their service. I challenge anybody to ring their telephone support line and see if somebody picks it up. I have tried to call ten times in the last six months and never been able to get through once, despite hanging on for ages.
Just today my entire website was down because Lunarpages moved it to a new server (without asking me) and screwed up. The website, Azam.biz has over 17,000 references to it in Google and is critical to my business. I sat drowing in sweat for hours. I couldn't get hold of anybody at Lunarpages by telephone or live chat and the one support response I received ws addressing an unrelated issue.
Worse thing of the lot is Lunarpages censors criticism them on their forums more so than any webhost I have ever know. Every time I post a comment about downtime or not being able to get hold of anybody on the telephone, they delete the post saying it is "incorrect". I have never met a company with such a Stalinesque censorship policy.
I have feared posting anything negative about Lunarpages on other forums because I've been worried about them closing down my account. But, after having suffered so much stress because of them today, I don't care any more.
I am going to back up by entire site now, because I'm worried they will close down my account after reading this. They are not the type of company to take on board criticism and use it to improve their offerings; their obsession is to stifle any criticism.
I am now suffering pain in my heart for the first time in my life because of how badly Lunarpages have treated me today. Their arrogance shows no bounds - they are smug, full of hype and don't give a damn about ruining customers' businesses.
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Oct 7, 2009
I have seen number of web host with poor performance gain allot of sales.
number of ppl complaining on wht about such host.
I wonder how come customer go there, and how come they have such large sales, on other hand I saw some quality web host with fewer clients?
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Feb 2, 2009
I had 2 annual accounts with joeusa.com for my website hosting (2 websites). I was a 3-year customer, somewhat disatisfied with tech support service but without time to change hosting servers. My email quit receiving on one website/account about 2 weeks ago. Joe told me they had changed out a hosting server & that was likely the issue. I continued to have no email with Joe being evasive & nonhelpful. Upon logging into the control panel, I noted I was blocked out. I finally got him to agree to check on it, & he stated that the host spam blockers were not activated, & there was too much spam. I had made no changes, so the spam blockers had to be deactivated when they changed servers with no notification to me.
Joe shut down both of my accounts refusing me a prorated refund. I had paid one on Sept. 6 through PayPal for 1 year & the other on Nov. 6 through PayPal, also for a year. I was told by PayPal that they do not cover services, so FYI on PayPal, buyer beware. Joe gave me 24 hours to take my websites down. He also wiped out all of my email that was on the server that I had not been able to receive for the last 2 weeks & I lost all of it with no access to it.
I have email proof of what transpired & only want a prorated refund, what is fair, because I have not received near the full year service purchased for both accounts. He has refused, and I am considering filing fraud charges. My email documentation shows how a simple tech support issue turned into his cheating me out of my money when he cancelled both services & refused any prorated refund.
I have no idea why he has acted so vindictively, including wiping all non-spam email off the server that I was never able to receive, but, based on some of his comments, I believe that he either did not like our Judeo-Christian website or that he had been reading some of my personal email with political comments in the recent election. He was not even aware of my 2nd account until I made him aware that there were two, but he was aware of the ministry website/account, where the email issues were. The other account had no issues, but he cancelled both. Also, the Judeo-Christian ministry website had been hacked on his server by someone alleging to be Islamic about a year ago.
I am not making this report in vengeance. I am only trying to keep the same thing from happening to other consumers. This is a low-bid hosting company, and, once again the old adage, "You get what you pay for," is proven true.
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May 27, 2009
I just received my 4th server with iWeb and I could not be more satisfied. After the problems I had with my first server with them I was so close to just saying to hell with them, but I decided to give them one more chance and ordered a whole new server. Ever since they have been running like a fine clock.
I ordered my second server in July of 2008 and since then I have had 0 downtime. Because of iWeb they have allowed my site to have almost 300 days of continuos uptime and counting.
I purchased my 3rd server in the beginning of April after I started getting some hardware failure possible emails, my account manager then Patrick Hanley was great, got me in a new server right away so I didn't have to deal with any possible hardware problems.
I saw there 10TB special and decided to consolidate some of my VPS's that I have around into 1 server. Again the order process was excellent.
I got...
2.4 GHz Core 2 Duo
2GB Ram
2x 320GB Hard Drive
CentOS 5
Cpanel
10,000GB Bandwidth
$144 a month
Which was only $5 more then I was paying for my pervious server with 3TB of bandwidth.
The server build time was about 2 days. I wish it could be a little faster but no big deal.
The only problem I have with iWeb is, then I call everyone that answers starts speaking french even tho I selected 9 for english at the menu. I just think since I selected 9 at the menu it should let the person know I selected 9 for english. Not a huge deal tho.
I would recommend them to anyone, total A+ in my mind and I will be a customer of iWeb for a very long time to come.
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Feb 5, 2009
Would like to ask the question about hosting..
Shared Web Hosting
Maximum of simultaneous IMAP connections?
Maximum of simultaneous PHP connections?
Maximum of simultaneous MySQL connections?
Maximum of simultaneous HTTP connections?
Maximum of simultaneous FTP connections?
Another cpu and ram usage and time?
?% cpu and or for ? minutes
CPU is a intel or amd? Model? ghz？
RAM Size
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Sep 18, 2008
Does anyone have any information or reviews for Iweb? I tried a basic search and couldn't see anything relevant. They offer some absurdly good sounding packages, but are also obviously overselling.
I found them when I ran a WHOIS for Leasticoulddo, a popular webcomic. But, what about their shared hosting?
Their basic package:
600gb storage
unmetered bandwith
unlimited domains
unlimited parked domains
zero downtime
99 cent domain names
$25 google adwords credit
500 email accounts
unlimited MYSQL
and then their fee schedule:
10 Years - $1.67 / month
5 Years - $2.99 / month
2 Years - $5.83 / month
1 Year - $6.99 / month
6 Months - $7.38 / month
1 Month - $7.77 / month
In other words, it only costs you $60 dollars more to go from 2 years to 10 years.
Any actual clients out there on this offer...
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May 28, 2009
Iweb does not care if their client using their network to attack others.
What happen is, 1 of their clients, using his website to launch iframe/xhrhttprequest to my website. In the last 48 hours i have sent 4 emails to Iweb's abuse department but received no response at all and the attacks still going on. I included the log files, a screen record video showing the site is submitting request to my site.
I also contracted live chat and they told me they will make sure this problem resolved in 18 hrs but i did not received any response or what so ever.
So what could i do to make that website to stop ddosing?
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Oct 22, 2009
Is there anyone with a bad experience with Iweb support or I am the only one?
I can't believe it %4#:-(
Hosting over 100 sites with VIP clients.
We have 2 servers with Iweb Technologies in Montreal and our main server is down since 2 days.
We had 2 disks in RAID and they tell us both disk broked. How can it be in same time? and it take so long to get a short job done
I am so upset.
Never go with a datacenter who is your provider/competitor in same time. We suspect them to try to ruin our business, I cannot see any other raison why.
Who wants our business I am ready to rent a dedicated server now
with Plesk ? You better have a strong and quick support.
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Jun 1, 2008
here is my review of iWeb, after all the problems have gotten worked out from here [url]It turns out when they did the install of cpanel, there was a install of PHP already on there and openldap was there before the install and caused a whole mess with cpanel.
After all that has been worked out i'm pretty happy with iWeb so far.
My Server:
Core 2 Duo E4600
1GB Ram
320GB hard drive
CentOS
100mbps port
3000GB bandwidth
cpanel
Sales is pretty good, although im not all there with this, having to have your account manager around to do anything with your sever almost. Ive gotten rather annoyed a few times because I was told to get in touch with my account manager for simple things.
There network is solid, I live in south florida and I can max my connection at any time of the day. I have a friend in utah with a 20mbps connection and he can max it at anytime as well. Ive been able to have the server push 50mbps + for several hours with no problems.
There portal is pretty simple, no softlayer but gets the job done, and is far more then I really need, bandwidth graphs are just about all I need.
All in all I would say they are pretty damn good. After my initial issues got fixed, I would recommend them to just about anyone now.
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