BustNET Technical Support Is The Worst

I have been in internet business since 1996 and I never have such a bad hosting provider as BurstNet, I am really amazed of the quality of the technical support.
Since friday 19:00 till today I have no web services because an error causing high CPU load averages of almost 270%.

The restarted my server twice that day (see it on my logs), I really dont know why, and they dont want to tell me, and since then the server has this problems.

Looking to my logs I found errors provoking high I/O waits, I explain all this and send this and other logs:

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Nov 8 09:53:16 ***** kernel: [47129.296313] sd 2:0:0:0: SCSI error: return code = 0x08000002
Nov 8 09:53:40 ***** smartd[6316]: Device: /dev/sda, 1 Currently unreadable (pending) sectors
Nov 8 10:03:54 ***** kernel: [47129.296316] sda: Current [descriptor]: sense key: Medium Error
Nov 8 10:07:27 ***** kernel: [47129.296319] Additional sense: Unrecovered read error - auto reallocate failed
Nov 8 10:11:47 ***** kernel: [47129.296326] Descriptor sense data with sense descriptors (in hex):
Nov 8 10:15:22 ***** kernel: [47129.296329] 72 03 11 04 00 00 00 0c 00 0a 80 00 00 00 00 00
Nov 8 10:18:09 ***** kernel: [47129.296340] 00 33 1a b2
Nov 8 10:18:21 ***** kernel: [47129.296345] end_request: I/O error, dev sda, sector 3349170
Nov 8 10:18:21 ***** kernel: [47129.296373] ata3: EH complete
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Right now the load averages are 0 because I stopped Mysql that seems that is causing the high cpu load (because of the hard drive error).
After 14 hours waiting for the URGENT TICKET they say:
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Brian S.11-09-2008 - 12:04AM
I am seeing no unusual load on your server at this time:
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login as: root
root@66.197.157.149's password:
Last login: Sat Nov 8 13:00:44 2008 from 189.143.246.156
[root@**** ~]# uptime
22:54:03 up 1 day, 2:34, 2 users, load average: 0.00, 0.00, 0.00
[root@**** ~]#
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Again, I explain it again, now I receive this answer:
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Kevin B.11-09-2008 - 11:28AM
Hello,
This server seems fine.
[root@***** ~]# w
10:18:50 up 1 day, 13:59, 2 users, load average: 0.07, 0.02, 0.00
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Why If I explain there is an error, with log files proving it, they don't read my messages! the simply don't read the messages or what is going on? I really don't get,

I explain the problem!
Maybe the only way they can put attention is driving the server again to that high load averages right?