Site Useful For Technical Support Person
Jul 13, 2008can any body list some sites that are useful for refering to technical matters that we face in web hosting support companies.
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Powweb Live Technical Support
Sep 5, 2008The sales Live Support of powweb is great but after signing up an account with them, the technical support seems to be very bad.
I need to wait more than one hour to get a support staff.
BustNET Technical Support Is The Worst
Nov 9, 2008I have been in internet business since 1996 and I never have such a bad hosting provider as BurstNet, I am really amazed of the quality of the technical support.
Since friday 19:00 till today I have no web services because an error causing high CPU load averages of almost 270%.
The restarted my server twice that day (see it on my logs), I really dont know why, and they dont want to tell me, and since then the server has this problems.
Looking to my logs I found errors provoking high I/O waits, I explain all this and send this and other logs:
-----
Nov 8 09:53:16 ***** kernel: [47129.296313] sd 2:0:0:0: SCSI error: return code = 0x08000002
Nov 8 09:53:40 ***** smartd[6316]: Device: /dev/sda, 1 Currently unreadable (pending) sectors
Nov 8 10:03:54 ***** kernel: [47129.296316] sda: Current [descriptor]: sense key: Medium Error
Nov 8 10:07:27 ***** kernel: [47129.296319] Additional sense: Unrecovered read error - auto reallocate failed
Nov 8 10:11:47 ***** kernel: [47129.296326] Descriptor sense data with sense descriptors (in hex):
Nov 8 10:15:22 ***** kernel: [47129.296329] 72 03 11 04 00 00 00 0c 00 0a 80 00 00 00 00 00
Nov 8 10:18:09 ***** kernel: [47129.296340] 00 33 1a b2
Nov 8 10:18:21 ***** kernel: [47129.296345] end_request: I/O error, dev sda, sector 3349170
Nov 8 10:18:21 ***** kernel: [47129.296373] ata3: EH complete
----
Right now the load averages are 0 because I stopped Mysql that seems that is causing the high cpu load (because of the hard drive error).
After 14 hours waiting for the URGENT TICKET they say:
-----------
Brian S.11-09-2008 - 12:04AM
I am seeing no unusual load on your server at this time:
---------------------------------
login as: root
root@66.197.157.149's password:
Last login: Sat Nov 8 13:00:44 2008 from 189.143.246.156
[root@**** ~]# uptime
22:54:03 up 1 day, 2:34, 2 users, load average: 0.00, 0.00, 0.00
[root@**** ~]#
---------------------------------
Again, I explain it again, now I receive this answer:
----------
Kevin B.11-09-2008 - 11:28AM
Hello,
This server seems fine.
[root@***** ~]# w
10:18:50 up 1 day, 13:59, 2 users, load average: 0.07, 0.02, 0.00
------------
Why If I explain there is an error, with log files proving it, they don't read my messages! the simply don't read the messages or what is going on? I really don't get,
I explain the problem!
Maybe the only way they can put attention is driving the server again to that high load averages right?
24/7 Sales/Technical Support Service
Sep 2, 2008How can I do marketing for my 24/7 webhosting sales and technical support service?
I know SEO is a methods but another?
IWeb Technical Support Reps And System Admins Dont Understand Basic TCP-IP Networking
Aug 22, 2008I want to pass on a warning before anyone goes with iWEB. I just ordered a $269 a month dedicated server so I could run vmware on it for my own virtual machines that I need.
With this server I got 7 IPs.
The primary IP they assigned me is say for example: 70.xx.15.171 with a GW of 70.xx.15.161. The secondary ips they issue me are 70.xx.18.249-254. So these are on a completly different subnets.
After talking on the phone to several differnt people including tech support who tells me this will work jsut fine useing thoes secondary ips on my VMs and to not put a gateway address. I talk to my account manager he says to open a ticket that he will forward to their system admins.
This is the ticket I opened.
I just got a new server set up CL-T113-140CL. It was
assigned the primary ip of 70.xx.15.171 with a GW of 70.xx.15.161. My
secondary ips are 70.xx.18.249-254. The server we got from you is a
VMWare host. We need to use the secondary IPs for the Guest VMs. How
ever the primary and secondary IPS are on different subnets and so
the VMs useing the IPs 70.xx.18.249-254 can not talk to the gateway.
I need to have a gateway server IP to use for my VMs.
Please either give me a valid GW address for the 70.38.19.x subnet or
assign new secondary IPs on teh 70.xx.15.x subnet with a SM that can
talk to the 70.xx.15.161 GW assigned.
this is the reply I get back from their system adminstrator
The gateway to be used for your secondary IP addresses is the same as
the one for your primary. You should not have anything to change,
gateway-wise. Just leave the current one as default gateway and
everything should work just fine.
If there is anything please do not hesitate to contact us.
Regards,
--
=================================================
Jean-Francois Doucet [iWeb]
System Administrator / Administrateur Système
Support / Client Hub : [url]
[url]
=================================================
Are they brain dead at iWEB? DO they understand basic TCP-IP networking at all?
Here is my last reply. I tried to make it real simple for them to understand.
This does not address the issues. Do you even know what a virtual
machine is? It is a virtual computer running on the host computer.
The host computer has a valid ip address of 70.xx.15.171, sm:
255.255.255.224 gw: 70.xx.15.161. The virtual machines (or guest
operating systems) if I assign it the IP address of 70.xx.18.249 SM:
255.255.255.248 with no gateway it is physically impossible for it to
reach the gateway of the host pc 70.xx.15.161. You have to understand
the Virtual Machine operates as a completely separate computer. It
requires its own gateway. with no gateway specified it has no way to
get out of its local subnet to get to the 70.xx.15.x subnet. What
happens if you put two physical computers on one hub. The computer on
port 1 of the hub has the IP info 70.xx.15.171 SM: 255.255.255.224 GW
70.xx.15.161. The second computer is on port 2. It has the ip info
of: 70.xx.18.249 SM: 255.255.255.248 GW: NONE.
How is the pc on port 2 going to communicate with the pc on port
1? This is the exact situation we are in. There has to be a
gateway to route the IP traffic from pc2 to pc1 to get onto the
internet.
Person Is Overriding Php.ini File
Nov 6, 2009There is a user on my server that uploaded a php.ini file to their home directory, that disabled the "disable_functions" in the server php.ini. Is it possible to stop people from doing this?
View 1 Replies View RelatedHow Many Users Will My Host/site Be Able To Support
Feb 12, 2009I know this sounds a difficult question, but any rough answer is better than none. I am sure there are rough expectations.
Will it be 10's, 100's, 1,000's, 10,000's etc.
I am looking at a dedicated server Intel Pentium Dual Core 2.0GHz, 1GB memory with network speed of 100mb (with gigabyte burst whatever that means).
[url]- bronze package - if anyone is interested)
I will run one site only. The site has very heavy database usage and normal page views with average images.
Video / most photos are hosted and delivered with a seperate, top-quality CDN.
Your answer might be... "You should get about 1000 surfing, using database etc. before you notice a slow down" etc.
I suppose the thing is.. at what stage would I need a second dedicated server / package upgrade / what will this server get me?
VPS Support Not Good - Web Site Is Slow
Nov 11, 2008our VPS hosting company did an upgrade the other day and now something is wrong with our home page, it takes about 30sec to load. They keep saying its a php problem, but the scripting is fine, the engine is fine and the only thing that changed is that they did an upgrade.
They don't seem to be able to grasp the problem, and it is making my boss go nuts. A web guy a know said it definately had to be something at their end, and everyone else is at a loss.
Technical
Mar 26, 2007I was wondering the following:
1) How many client accounts is it safe to run under a VPS with 256MB RAM, provided that the clients will be using Virtualmin (safe?) and max a forum each (say phpBB) with regular expectations/traffic.
2) Why do people limit the number of MySQL client databases living in a server. Is it reliable service (won't crash) to provide 5 mysql dbs per client in the above VPS specs?
3) How do I limit the quota on a MySQL db? For example 50MB of space per db.
Technical Inode Limitations
Apr 2, 2008Warning: I do not want to re-open discussion on some previous threads about the legality of inode limitations. If it gets to that, please feel free to close this thread.
Reading through some other posts about inodes made me look at my own VPS setups. I use XenSource 3.1 on a CentOS 5 Dom0, using LVM for VM storage. When I create a new virtual machine (CentOS5 or Ubuntu, etc) I format the root filesystem with ext3. I use all the defaults, including number of inodes. So for a 20 gigabyte filesystem, I get:
Code:
Filesystem Size Used Avail Use% Mounted on
/dev/sda1 20G 453M 19G 3% /
Filesystem Inodes IUsed IFree IUse% Mounted on
/dev/sda1 2621440 13861 2607579 1% /
Would there be any advantage to limiting the number of inodes a VPS has? Sure, if you had 200,000 inodes instead of 2.6 million inodes, you would have more available space. But there doesn't seem to be a hard limitation on the disk drives I'm using (WD 250GB SATA using linux software raid 1). I assume I could set any amount of inodes to a filesystem?
VPS Audit On Technical Skills
Apr 27, 2008I am thinking of Futurehosting.biz unmanaged server.
Can you please see if these skills are enough:
(1) Futurehosting will do the security setups.
Skill-sets:
(2) use of ssh to backup mysql, directory contents; do file management (create directories, move files); restore mysql
What other skill-sets do i need?
(3) do i need to know how to install o/s? (gulp!)
(4) setup email accounts?
(5) create sub-domains?
I thought of downloading webmin (i read about it in the other posts but have no experience) and will it help in points (3) to
(5)?
New Company: First Technical Steps
Nov 7, 2007I have moderate experience in administrating. I recently got a quarter cabinet, and I have 2 servers in there.
I have registered a company name, as a domain which is currently hosted at GoDaddy (www/mail) (mydomain.com)
But I have installed centos5 on one server, and called it web1.mydomain.com, added the web1 CNAME in GoDaddy's DNS control. Even did an rDNS to it through my provider.
I have installed Webmin on it to help me add virtual servers (who will be my customers)
And web1.mydomain.com has a mail server on it (Postfix).
Might even put DNS on it. These virtual servers will send emails as well (as I'll be hosting them)
But for now, what will be my next steps in getting my mail server (or the main server) accepted in the web world, for example, I've done SPF records, and rDNS. But what else do I need to do so my email is accepted everywhere?
The virtual domains will be sending mail using the postfix, and ofcourse it'll mean they're piggybacking on web1.mydomain.com, so I guess I need to do stuff so email from web1.mydomain.com will be accepted worldwide.
Windows Server Technical
Oct 29, 2007I am running Windows Webserver for more than 2 years.
I wanted to ask that, does anyone ever has bad experience with Windows Server ? Like ASP problems, like ASP connections limit FULL, or server Halt or Restart due to huge requests of ASP or ASP connections limit on server. Please let me know if you experienced any such issue.
I am thinking to use ASP pages fully with huge traffic on Windows Server (but i doubt that maybe there could be some ASP limitations when large amount of ASP pages open, it creates some problem). Or do you recommend Linux servers over Windows for High Traffic website ?
Hardware/Technical Requirements To Host A TLD
Jul 1, 2008if anybody is looking into hosting their own TLD with the new ICANN decision? I'm wondering what the requirements would be? And has anybody seen/heard any mention of what the registration fees are likely to be, I know there will be bidding on names in dispute...maybe this will be the case for every worth-while TLD.
View 6 Replies View RelatedFrom A Technical Point Of View: SMF Vs. MyBB
Feb 4, 2007I know there are many threads covering similar topics but their answers often do not contain technical arguments but rather subjective reasons and I'd like to know whether there are also some technical reasons to favor one of these two forums over the other.
Does one handle a higher load particularly well or does one have the cleaner code or is there any other reason to choose one over the other?
Which Web Sites For Technical Information On Windows Hosting
May 15, 2007I work for Microsoft. Used to be a regular participant on Web Hosting Talk a few years ago (then moved over to Europe at that time). I've been doing some work recently that has led me back to the community here to ask for some input on where administrators of Windows-based hosting services go to find technical information.
How often might you use the following two Web sites?
1) [Hosting Solutions on TechNet]
2) [Windows Hosting Discussions]
I've just re-registered a new account so I have to do the five post thing before I can insert links, otherwise I'd to a direct link to the two above. If you're not familar with them, just do a Web search for those phrases and the sites will be at the top of the list.
Are there other Web sites that you use regularly for technical information on operating Windows hosting services? Or do you mostly just enter a phrase in Google and temporarily use the Web site/s that come up in the search results?
Lynis (Unix Audit Tool), Technical Input
Jun 22, 2008After peeking around at this board for some years, I decided to create an account.
I'm the original author of Rootkit Hunter and decided to create a new tool, named Lynis.
Lynis is an auditing tool for Unix (Linux, BSD and other). It scans the system and available software to detect security issues, bad/insecure configuration options and unsafe file(s) permissions. It tries to assist administrators in using and maintaining best practices, but also in the common things which get forgotten (like expired SSL certificates).
Though Lynis has been available for some months now, and many
updates/suggestions have been implemented, it still can use a broader user base. So my issue (we are in the technical issues section after all) is that I like more input and want to know what other people audit on their systems. Or what tools they like the most. Of course I have many ideas myself, but with the many different people here (in skills and specialties), every input is most likely improving the tool and increasing security for others as well.
In case you like to try the software (GPL, free to use), the software can be found at www . rootkit .nl (can't use URL's yet, due 5 post policy)
Since I don't only want to announce my tool (but like to have some input), I placed it in this section, hope it doesn't look like a "commercial" sell.
Flash Support And Real AudioVideo Support?
Mar 13, 2008Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
Softlayer Support Vs Theplanet Support
Jul 12, 2008I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
Static Routes With Linux & Shorewall (site To Site VPN Virtual Private Network)
Mar 29, 2009Attached is a (badly) drawn diagram of two sites, connected by a vpn.
The site to the left, is network 10.0.0.0/24 which runs a linux server as the router for the network.
The site to the right, is network 10.1.0.0/24 which runs a windows 2003 server as the router for the network.
Now, my problem is, the clients behind the windows 2003 server can ping any machine on the first network because i setup a static route to route all traffic to 10.0.0.0/24 over the vpn interface.
now, my problem is, only the linux server can ping any machine on the windows 2003 network, any client behind the linux server cant seem to route over the interface.
I have the following route on the linux server: .....
Plesk Automation :: Adding Dedicated IP Breaks Site (visitors Land On Default Site)
Apr 14, 2015Starting point: a working site using a shared IPv4, dedicated IPv6, and SSL. HTTP and HTTPS work, the latter only using SNI of course.
The good news: If I simply allocate an IP resource of 1 to a subscription it is pulled from the pool, assigned to the service node, assigned to the web site, DNS is updated, and the site is automatically changed to using a Dedicated IPv4 and Dedicated IPv6.
The bad news: visitors land on the default web site of the service node, with the default SSL certificate.
Other info: I can't ping the new IP, even though it shows in "ip a l" and /etc/sysconfig/network-scripts/ifcfg-eth0:0. [edited]
After the IP assignment, it is still installed, and /etc/httpd/conf/plesk.conf.d/ip_default/domainname.conf shows the new certificate is being used.
However, a second set of VirtualHost entries is created in server.conf for this IP for ports 80 and 443, with NameVirtualHost enabled on the new IP. The port 443 entry uses the default certificate. Apache's setup this default VirtualHost entry will override the web site configuration because Apache is listening on port 443 with the wrong cert.
If I go to "Change webspace settings" and toggle to Shared IPv4, Dedicated IPv6 the site works again via HTTPS, and Dedicated IPv4 and Dedicated IPv6 breaks it again. Setting the SSL cert to None and back again does not work.
Setting the SSL cert to None, changing to a dedicated IP, and enabling SSL results in the server being inexplicably inaccessible...browsers no longer connect to either the default site or the correct site, and I don't see any entries in the vhosts's logs.
Is There Anyone Knows For A Good Hosting,which Is Allowed : Adult Site & Casino Site?
May 21, 2008is there anyone knows for a good hosting located in uk,which is allowed : adult site and casino betting online site ?
im looking for vps and dedicated server.
please help me i really need as soon as possible.thx
How Effective Can Be Lighttpd 4 My Site ( Forum + Filesharing Site )
Jun 16, 2008I run basicly run two main site.
1.Forum big one .
2.File and image sharing site.
(image sharing site generates thumbnails which produces lots of hits)
In these conditions how much difference can lighttpd can do as compared to apache for keeping my 600 MB Ram VPS host constant.
Hivelocity Support, Or No Support
Nov 23, 2008I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
Database Site Vs Comany Site
Jun 29, 2009I'm on a short assignment to inventory and manage the fixed assets of a small company, and we've just bought a web-based database for this purpose. While I'm pretty good at administering/running local databases, the web part has me stymied. Our company is between IT people, and there's no one on site with any more idea than I have about what's going on!!
Here's what I have so far:
--The company has a website which I'll call "ourwebsite.org" -- which I think, from searching the IP address the website points to, is hosted by HostMySite.com.
--There's also a record in DNS Management with the same name (ourwebsite.org), but pointing to our little server's local IP address.
--I need to find a way to get my database -- which I can access on the network at (server's IP address)/database (ie 0.0.00.0/database) -- online. I tried creating records in DNS Management (for ex., assets.ourwebsite.org) that point to our server's IP (the one that, if I type it in on the network, I can get to the site I'm looking for), but get generic "can't find the page" or "can't connect to the server" errors, even after 72 hours, when trying to access it from off the network.
--If I browse to assets.ourwebsite.org/database on the server itself, I get to the website! But if I go to that page from any other computer, on or off the network, it doesn't work.
--The Server is running Windows Server 2003
So, what are my options? Do I have to talk to the HostMySite.com people to add this page? Shouldn't I just be able to use my server's name (ourcompanyadc.ourcompany.org) and have that route to the server? What's going on here! Is there a simple way to get a tiny local-server-hosted website online outside of the network?
Site Shows Another's Site After Transfer
Jan 9, 2008I just transferred a domain from one cpanel box to another.
Now, that site is showing someone else's page. I've seen this happen before, but I cannot remember the fix.
the virtual host in httpd.conf is fine, shows proper IP, username, docroot, etc
Dns zone is fine as well.
The domain is using the server's main IP, so that's not the cause.
Centos 5 / cpanel 11 / apache 1.3 / php 4x
Is It Possible To Relay A Site From My Site?
Aug 28, 2006is possible to relay a site (say abc.com) from my site (xyz.com), where a viewer should be able to see the site (abc.com) through my site's IP.
View 4 Replies View RelatedVps That Support Vpn?
Nov 7, 2008Do you know any vps that support vpn ?
View 0 Replies View RelatedVPS Support
Aug 18, 2007How much support should I expect/look for?
If I were to purchase a VPS without cPanel ( or any other panel), what kind supports should I expect from my host?
Will VPS Support Do This
Jun 1, 2007how common is it in the VPS industry to do custom installs/configurations/updates on request. For example, I don't know how to configure qmail and I will want someone to do this for me. Does this kind of service exist? Is it a standard to be expected or is it fee-based thing?
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