CPanel/WHM Server - Email Not Working
Dec 3, 2007
Just got a new server online this week from VolumeDrive, and everything has been going just fine with my initial setup. I transferred over 7 domains from another cPanel/WHM machine and the transfer feature worked flawlessly.
Since I use Gmail for most of my communication, I haven't even had any email accounts setup on any of my domains in quite sometime. So knowing that I need a few setup for various correspondence, I went ahead and set one up tonight. I've setup and used mailboxes on cPanel machines before, and it's not exactly rocket science... pretty easy stuff.
But what's weird here is that when I attempt to click on the "Webmail" icon from directly within cPanel, the Horde login fails over and over again. Then, if I setup the account in Thunderbird or Outlook using the CORRECT account information (username@domain.com as the login -- and the appropriate password/server settings), the client login fails also.
To add to this weird behavior, I sent myself an email at the newly setup address with a 2mb attachment. Obviously I can't login to the account to see if the mail arrived, but at least it didn't bounce.
However, when I'm in cPanel under this domain and go to "Email Accounts", I'm showing "0 Bytes" for usage under the account where i know there should be at least 2mb worth of usage.
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May 20, 2008
I tranferred all my accounts from my old cpanel server to my new one,
Updated the DNS records with my registrar to the new ips, unfortunately e-mail is not working, i used the trouble shooter and seems to trying to relay or something my mail to the old IP.
I keep getting this error when trying to send to an account
IPdoes not like recipient.
Remote host said: [IP DOMAIN] is currently not
550-permitted to relay through this server. Perhaps you have not logged into
550-the pop/imap server in the last 30 minutes or do not have SMTP
550 Authentication turned on in your email client.
Giving up on [IP].
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Apr 14, 2007
Recently I noticed that I was not getting any email on my server.
Server is running CentOS
When I send email to myself I am not getting anything and then it bounces back several days later saying the server is not responding.
When I check on Dnsstuff.com I get the following:
Trying to connect to all mailservers:
mail.webzila.com. - 216.32.77.68 [Could not connect: Could not receive data: Operation timed out.]
[Note that if your mailserver takes over 30 seconds to respond, our test will timeout, even though real mailservers will wait longer]
I tried turning mail services OFF and then ON again in Plesk but that didnt help.
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Jun 12, 2007
My server was hacked so they did a OS reload. Everything seemed ok then they did the Level 2 Security Plan which includes
Update kernel to the latest release
Update security patches
Thorough security audit
Installation and configuration of firewall
Installation of security updates as released by OS vendor
Installation of security updates as released by Control Panel vendor
Configuration changes as desired by customer
Disabling of unused and insecure services
Removal of insecure packages and unnecessary software
Regular scans for easy-to-guess users passwords
Log auditing for unusual activity
Investigating hacking attempts
Restoring files from backup
Anti-spam configuration
Anti-virus configuration
Anti-DoS/DDoS kernel code tweaking
Default system users removal
SSH server hardening
Mod_Security (Intrusion detection and prevention engine for web applications)
Securing /tmp directory
Kernel tuning with sysctl
Snort (Network Intrusion Detection System)
Acid (Analysis Console for Intrusion Databases)
Smartd (HDD Reliability monitor)
SIM (System Integrity Monitor)
PRM (Process Resource Monitor)
SPRI (System Priority)
BFD (Brute Force Detection)
PMON (Socket Monitor)
Tripwire (keeps track of every file being moved/edited in the system)
CHkrootkit (Rootkit/Exploit scanner reports sent daily)
1. Now I get a timed out message via my browsers IE & Mozilla
2.When I try to FTP into an account I get this message, same message on all accounts.
[06:37:47] Connecting to 72.21.49.74 Port: 21
[06:38:08] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
3. When I try to retrieve my email via Outlook 2007 I get this
Receiving reported error (0x80042108) 0UTLOOK CANNOT CONNECT TO YOUR INCOMING (pop3) EMAIL SERVER
Here are the traceroute results (image below) Note the timed out message
Servstra keeps telling me everything works on their end...... yet I cannot get to the server any longer.
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May 23, 2008
We have a MS Window server 2003 with SP2, currently there is a website running, the webiste is desgined by using asp.net 2.0 c#.
We reinstalled the window server 2003 last week, and we found the email functions not working any more(users in the website can't receive email each other).
I have spent days and trying to figure out, but no luck, I have tried to reset the IIS settings, SMTP Virtual settings, and add/remove windows componets settings...
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Apr 29, 2015
I've just installed a Plesk 12 vServer and created a customer with a email adress. I took the informations shown in the Power-User-Panel under "emails" with the correct ports. After clicking on "finish" it shows that Thunderbird has a problem with a certificate from Plesk.
I don't want that this error message will be shown for customers.My primary domain of the vServer has a SSL-certificate. Could I use this primary-domain to avoid the error message (the server-adress would be different)? If I use the primary domain inside the server-adress Thunderbird will say "there is no email account on this server".
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Apr 24, 2008
I have a domain with a few forwarding email accounts that forward to mac.com email accounts... for some reason every once in a while these accounts stop working...
This is the error I get when I email to that account:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed: ...
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Oct 25, 2007
What else do I have to do?
I don't understand.
Please see attached screen-shots.
[url]
[url]
[url]
[url]
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Nov 9, 2008
How do I make sure that there are cron jobs running on my cPanel server? I have root access, etc...just not sure why my crons aren't running. Nothing weird going on.
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May 26, 2007
I was changing IP Addresses on one of my domains on my VPS to a spare fresh IP.
Since doing this, my DNS hasn't fully propgated, so I'm then facing this message.
Apache is working on your cPanelŽ and WHM Server
Now my question is, how do I change this default green Cpanel page? Could I swap it with my own page?
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Jun 5, 2007
Cpanel version 11.1.0
Fedora Core 6
This is a totally fresh install. I noticed bind was not running so I went to do a restart in WHM and I get the following error..
named has failed, please contact the sysadmin (result was "named is not running"). Jun 5 14:19:14 dts131 named: /etc/named.conf:65: open: /var/named/named.rfc1912.zones: file not found
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Aug 10, 2008
how exactly email works. For example, I set my mx record to google apps in order to use google mail with my own domain. Thing is, I can sent from google mail now with my domain email address but cannot send. Furthermore, login to my website email bij www.domain.com/webmail is possible but receiving is impossible and even sending email from that place will not work.
Thinking about it it seems that email is lost
google can send but not receive
from my domain webmail i cannot receive nor send.
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Oct 27, 2008
I am having trouble settingt up my email, it used to work until another user changed my dns file zone.
If i send an email i get the following...
----- Transcript of session follows ----- 550 5.1.2 <test@example.co.uk>... Host unknown (Name server: mx2.external-mail-server.com.example.co.uk.: host not found)
My Records are...[url]
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May 13, 2014
OS: CentOS 6.5 (Final)
Panel version: 11.0.9
I can receive email and check them via Horde but i'm unable to get them forwarded to my gmail account.Is there anything i can check/do ?I'm an ex-cpanel user.
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Nov 11, 2014
So since some time the email forwarding is not working anymore. I am currently working on the version 11.5.30.
The main problem I have, is that the hosting provider who is responsible for the server hasn't fixed this since may!
My intermediate solution would be to add a webmail account so the person the mail is being forwarded to can use it.
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Nov 7, 2009
This is the scenario, domain.com are setup on server1, however server2 also has the same profile of domain.com as we use ns3 and ns4 using domain.com. This works fine with the nameserver setup on server2.
However I encounter problems as the emails from server2 won't reach server1 as there are duplicate profile on server2.
My question is how do I setup the DNS in cpanel/whm from server2 so the emails from server2 will reach server1?
Server1 (www.domain.com)
ns1.domain.com
ns2.domain.com
Server2
ns3.domain.com
ns4.domain.com
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Aug 29, 2014
I am currently running a trail of plex to see if it meets our requirements.
My domains are currently being hosted by an external provider and I have made the dns entry to point it the the server running plesk.
Now we can access the site created through plesk but the emails are not working not the webmail or even trying to forward the mails.
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Jun 20, 2014
We were using the mailserver on our linux install, but have since changed over to an ms exchange server. With that I removed the mailserver and installed MSMTP relay only mailserver (SMTP client) option.
I configured the External SMTP Server settings under Tools & Settings / Mail with a valid email address password host name and port of 587. When I save it says settings saved.
Since doing this I have been unable to use the email link option for share files in the file share portion of my domain. When I try to select a user from the list to send the email to or even type an external email all I get is the error "Unable to send email".
When I checked the maillog file in /usr/local/psa/var/log, I get this error "Jun 20 15:42:59 u16271698 msmtp: host=smtp.1and1.com tls=off auth=on user=to@email.ca from=psaadm recipients=to@email.ca errormsg='cannot use a secure authentication method' exitcode=EX_UNAVAILABLE"
Where I have proper emails configured where I placed "to@email.ca"
How can I get this working with the MSMTP relay only mailserver (SMTP client) option installed?
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Oct 21, 2007
I just realized for the past week we have not been getting email on one of our servers.
If I send a test message to a non-existant account (that's set to :fail:) I get a bounce-back, so apparently exim is awake and answering.
But if I send an email to a physical account or an account forwarded to another service like gmail, it never shows up, and no error is ever sent to the sending address...
Very bad. I can't imagine the contacts that have been lost at this point.
ConfigServer mail manage shows absolutely no email waiting.
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Nov 26, 2007
I am running two cPanel servers with WHM installed. I want to host one of my websites on one server and have the other server manage email. Is this possible? If so, I have a number of questions...
1) How do I set it up? Are there any tutorials for this?
2) Will the changes affect anything that is already configured in outlook or other mail programs?
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