Hostnine - No More Live Support
May 31, 2008Just in case you missed it, Hostnine is no longer offering live support. Live chat is sales only, and I was inform that support was only being provided by ticket
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What Do You Think Of Live Support?
Jan 29, 2008What do you all think of 'Live Support'?
Personally, I use it. I like the friendly touch of talking to someone whom responds to my questions directly.
Do you think Live Support is good for;
1. Nothing
2. Sales
3. Tech Support
4. Emergency, etc.
In my experience, Live Support has often been used for technical assistance, and while this is great if you are a one man shop, it doesnt work very well with shift tech support.
Sales is a bit more direct, but - I would personally still prefer a 'record' of the conversation that the client could point to.
Live support may have a valid use during emergency situations, however I am doubting that the personalities that actually answer these live chats can provide any authoritative answers other than 'It'll be ok'.
So, does live chat have a future in Web Hosting, in your opinion?
Hostclear Live Support
Jan 18, 2009I just wanted to post a chat log I had with hostclear.com's live support. This was a ten minute long chat. You tell me what you think. Keep in mind that hostclear.com only has 1 package. They sell nothing other then a $3.95 cent package.
You are now chatting with 'Andrew'
Andrew: Welcome to Live Chat support, how may I help you?
matt: Andrew, your 3.95$/month package can be used as a reseller account?
matt: Does the cPanel come with WHM
matt: hello?
Andrew: Hello Matt
Andrew: Please allow me some time to check
Andrew: We do not currently offer reseller accounts with WHM on our shared hosting plans.
matt: it says in your terms that we could resell you just won't support our clients
Andrew: If you want you can resell it to anybody, but you need to take care of it as we do not support it.
matt: how many ftp accounts are allowed?
Andrew: Please allow me some time to check
matt: You offer only one plan and you don't know the answer quickly to the simplest of questions.
Andrew: Let me get that information for you. Meanwhile your patience is appreciated.
Andrew: Its unlimited
Andrew: You can create unlimited ftp accounts.
This thread will probably get deleted but I think that a host that is listed amongst the top ten at www.webhostingstuff.com should be told about. I am a reseller, and I was looking for a better package. I don't think that this should be deleted.
This is a ten minute log.
Powweb Live Technical Support
Sep 5, 2008The sales Live Support of powweb is great but after signing up an account with them, the technical support seems to be very bad.
I need to wait more than one hour to get a support staff.
Server For Live Chat Support Script
May 27, 2008I plan to run the live support script for my website. Since these kind of script cause alot of traffic on the site, i am looking for a second server to host it. I think a VPS would be good for it. Anyone here has experience about this or has any reommend for a good VPS server?
I am running a PHPlivesupport.com sript for live support
Result: There Is No Standard SOP Within Live Chat Support Admin In Hostgator
Mar 7, 2009It is with a heavy heart that I am penning this. This is a result of the accumulation of indifferent live chat support admin, and the lack of a standard SOP among all the live chat admin support in Hostgator.
I am not writing this due to one indifferent live chat support admin.
Neither am I writing this due to one isolated case.
And neither is this written to vent out my anger nor to publicly disgrace the company.
I've been requesting chat support for quite a number of times, mainly due to corrupted PHP on my server, deletion of bzcompress from my reseller account, and most recently, error when my php script run the CURL function stating "cannot connect to host".
I've tried raising suggestion civicly and gently across more that I can remember, hoping situation will improve but to no avail. I have been getting so many different response and answers by many live chat support admin for the same questions posed, that I wonder if they're working for the same company? At this moment of time, courtesy and politeness is the only way to ensure customer's satisfaction. But alas, that is not to be, for not everyone within Hostgator understands that. And even if they do, not everyone is following so.
Will someone from the senior management please get back to me and I'll be glad to forward all the chat transcript ID and and logs and ticket raised so that corrective action and measures will be taken to ensure situation improves?
To be on a fair end, I have to say that it's not all chat admin that are indifferent.
There have been occassions on more than once whereby live chat support were extremely helpful and courteous as well. Paul Cr, Larry Ri are just a few of the wonderful staff that I'm glad to have talked to.
I will not reveal too much in a public forum and I hope to hear from the senior management soon. you may either email me or msg me.
Hosting Live Zilla (live Chat Software)
Mar 30, 2009I need to host livezilla (live chat software) . It needs php and mysql. Which host provider would you recommend? Its not running from my own server. I don't know why, but giving so many errors! I have seen people are using it ..
so, where do i host livezilla?
HostNine
Sep 4, 2008Not a question exactly related to HostNines hosting ability (have read a bunch of reviews, most seem good - and we all know that the pleased people rarely speak compared to the not so pleased), but how is their affiliate program? I've seen a few worried reviews on here concerning getting paid, but seems like they were updating their system and the people did infact get paid.
They seem to be one of the only hosts (if not only?) that offer such a nice payout on referrals that may only pay $4/month. I've sent in a few tickets about the program (and received fast responses) so I'm inclined to think they're a good host as well. Every other affiliate I've looked at will pay nice comissions but only after the referral pays large upfront fees (usually yearly accounts). So, hows HostNine guys?
HostNine.com ...
Nov 13, 2008I know the title of this thread seems a little hokey, but it's true and this is why:
Ben (operations manager) basically dropped everything to help me downgrade my account.
Here's the long story:
I have been with HostNine (h9) for about 18 months. I have hosted everything from ecommerce sites to forums and static sites. Recently, I needed to make a change to my account and downgrade from reseller account to a 'regular' account. Anytime I need to upgrade/downgrade my account I always do a little host shopping.
Sometimes I even just 'host shop' to see what else is out there.
A few months ago I tried media temple. What the heck right? I mean all the 'trendy' sites I went to seemed to have the {mt} badge on the site, plus the 'grid server' seemed to make sense to me. So I tried it. While it might have been ok for some people, the MySQL response time seemed slow. I also didn't seem to get the service I was used to at HostNine, so I went back.
Recently, when I needed to downsize my account from reseller to regular hosting, I decided to go host shopping. My criteria for a new host was cost, support, and the ability to host a good number of domains (around 20). I also wanted a solid host that wasn't going to go belly-up during this crappy economy. Unknowingly that HostNine changed their hosting packages, and after a couple of days looking, I went with HostGator.
Now, Hostgator and Hostnine both offer 'Unlimited' space, domains, and bandwidth. I'm smart enough to know that nothing is unlimited and also aware of hosts overselling server resources (which is why I left hostmonster to go to h9 18 months ago). I knew that on a good day my sites might take up a total of 3-4 gigs and I've never had bandwidth issues. But I get 'inspiration' frequently to buy a domain and start a new website.
I canceled my account with HostNine and went with HostGator.
Here's the kicker with HostGator and why I went back to HostNine: While Hostgator says 'Unlimited Space' they do keep a count on how many files you have. After 50,000 files they will remove your account from backups (and hence not back-up your site). At 250,000 files on the server they could suspend your account. It was no big deal at first. But then I started moving over my wordpress, expression engine, phpbb, and custom sites and realized that with the files in these scripts, plus e-mail, temp files, cache files, and images (even little icons), I could hit the 50,000 mark rather quickly. CRAP! Even if I stay at 3 gigs, I could still go over the file limits.
Realize that I moved all my sites to hostgator and all propagation had been completed.
At this time I did some more research on hosts and realized that HostNine changed their hosting packages and offers what Hostgator does without the limitations.
So (watch the order of events as I screwed this up) I submitted a cancellation request to HostGator. I THEN went to HostNine and started a live chat with Ben. I explained to him that I needed to downgrade my old account and not cancel it. I also explained to him that I needed to open up my new account ASAP because I was scared that because I canceled my account at HostGator I would miss any cancelation verification or any support tickets at either place.
Ben (HostNine operations manager), at that moment, took the time to personally downgrade my account and make sure I had all the information I needed to transfer my domains back to HostNine before I lost any important emails. My hosting issues were resolved in 10 minutes.
And, to look back, it's been like that with support since I started with hostnine. Unless I step away from the computer, support requests were responded to quickly and usually resolved painlessly.
Once I get more clients, I will go back to reseller hosting with H9. I just wanted to write a positive review for a great experience. If anyone is looking for a great host, try hostnine.com.
Like I said to Ben - after being with bluehost, dreamhost, hostmonster, hostgator, and media temple, I think hostnine is the best for what I need.
Hostnine Review
Apr 17, 2009I was going to wait on this until I heard back from HostNine about my backups, but I'll go ahead and review them. By the way for anyone interested, you can view their F rating for yourself at the Better Business Bureau: [url]
I have used 6 hosts during my 9 years on the internet. Of those 6, HostNine is the 3rd longest at 9 months. It did seem to be the answer to what I was looking for. Back then the price was only $3.95 a month with no contracts. I could pay by the month, and I was a bit gun shy back then after going through 2 back to back bad situations, so I didn't want to pay for another year in advance and fear not getting my money back if I needed to leave.
I'm sure you've all heard the phrases, Don't judge a book by its cover and/or If it sounds too good to be true, it usually is. Well, HostNine fits both of those. You can't assume the company is reputable because they seem to be what you want and need. True, they have a very good uptime. I only had one problem in the first month, but my site was only down for a few hours, and I've had no problems since then (until I was suspended that is). I was assured it was another user that was taken care of. Well, I now know what they mean by "taken care of." My site has grown a little bit during those 9 months, but I never got even close to the max storage space or bandwidth allowed.
This host will suspend you after one thing that they feel violates their TOS. They don't care if it's fair. They don't care if the problem is easy to fix. They don't care if it's never happened before or that it won't happen again. Hostnine is a One Strike You're Out company. They act like it's to protect their other customers, but they wouldn't delay suspending any of those customers for the slightest reason. Is this what you would want to trust with your business?
They have a community forum that is comprised of their friends and loyal followers. If you dare post anything even slightly negative on that forum, a member will tell you that it's wrong...or your post will be deleted. HostNine expects all their members to visit this forum on a daily basis to read about any maintenance or server downtimes. Unless you join that community and become friends with the staff, they show you no loyalty if a problem arises. I don't want to be friends with my host. I just expect them to run in the background and provide the service I pay for.
I would never go back to HostNine, since I cannot trust them. BUT they promised me a backup, which I have in an email:
> From: HostNine Abuse <abuse@hostnine.com>
> Subject: [#ITH-505861]: Account Suspended: judelb
> Date: Monday, April 13, 2009, 7:02 AM
>
> We can provide a backup and please stop emailing support for
> a restore.
> Regards,
> Alex Jankuv
> Hostnine Support
I have waited and still have not received the backup. I have emailed and asked, but they are now ignoring me. Well, I won't be ignored. It doesn't hurt my feelings that they don't want me to be a customer anymore. I have a feeling I know why. They recently raised their prices to $6.95 a month to be prepaid for a full year. They are probably trying to weed out those of us that were paying $3 less on a monthly basis. Whether or not this is true is moot, though. I don't care what their reasons are, but I do care about not having received the backups they have promised me...and believe it or not, this could happen to you as well. I read all the negative reviews for HostNine out there, but I felt I would give them a chance. Until someone has burnt me, I try not to judge, but I'm here to try to save anyone else from this. My website is currently running on an old backup. I've had a lot of personal issues the last year, so I haven't downloaded any backups in awhile. It hurts my site and online business to be running on an old backup. How hard would it be for HostNine to give me the promised backups? I wouldn't think it that hard...would you?
My Story With Hostnine
Feb 7, 2009I've been with Hostnine for over a year now. Overall comment: service is good and support is OK but needs some work. HOWEVER, today I was threatened that my reseller account will be terminated in 72 hours. An unknown person, at the time, ddosed my website. I never even heard of the attacker until recently after the attack was made when other members from my community told me who he was. I run a gaming community, and the attacker apparently ddosed my website because I'm "stealing his players and reputation". Our community is bigger than his and perhaps he was a bit jealous, I'm not sure, but back on topic...
Hostnine claimed that "I am a danger to other clients and I'm putting them at risk".
This was their reason for shutting down my main account (the one that was ddosed). I contacted support via phone explaining the issue and I was inquiring why my account should be terminated over something I was completely innocent in and a victim of. They claimed it wasn't their decision to cancel the account and that is was strictly up to the abuse department. Text may sound louder than words, but all I said to the technician was it was "bs" (edited to bypass filter, sorry admins). I didn't say it in an angered voice nor was I yelling, cussing at, or being rude or insulting anyone. I said it in a calm voice and the next thing I hear is "You know what, you have a good day" and he hung up on me. Understandable I suppose, he took my words offensively even though I wasn't being rude about it.
Anyways, another technician replied to an open ticket I had open previously about the attack. He stated that I was completely rude and insulting the tech, and that they feel my entire reseller account should be terminated. They said they are here to give me support, not to be abused and insulted. I understand that, but I wasn't being insulting to the guy. The tech had no right to hang up on me, the other tech had no right to accuse me of "insulting and being rude to another tech", and he also had no right to completely remove my account for something so stupid. It seems they take everything offensively and just flip out over the slightest thing.
I can verify that as well. There was an earlier incident where a tech was being completely rude to me and he got fired because he randomly snapped at me. Anyways, putting aside the phone call, they completely misunderstood that I was the victim of a serious attack. They're basically taking it out on me for being a major risk to other clients and they're going to terminate my account, when what they should be doing is leaving me alone and pursuing the attacker. After all, I was the victim and the attacker was the one doing wrong.
I feel like I'm being punished for something I didn't do. What could I have done to prevent this? I tried explaining that to the host but they don't care -at all-. They have no sympathy and have been completely rude during the entire issue. And during the phone call, even if the tech did take offensively to what I said, that still doesn't give them a reason to completely terminate my account. My payments are usually always made on time, I'm patient when having issues, and I'm just an overall average good client, in my eyes.
So to sum it all up, I WOULD NOT recommend this host. If you're looking for good servers, go ahead and go with Hostnine. But the support can be terrible at times because some of the techs are really moody and have short tempers. And if you get ddosed by a random person, forget it, you might as well just think you did the attack yourself, because either way your account will be terminated because you'll become a risk to other clients.
Hostnine has A LOT of negative reviews. Some good too, but the majority of all reviews, I'd say, are negative. Search for yourself, there are dozens of topics on this forum about them.
Being Bullied HostNine...
Apr 10, 2009Received the following letter of the account I was completely stopped, without any warning, there is no opportunity for improvement
More absurd is that they contain is not my CPU log files is fantastic! My site daily maximum 160,000 views (Google Analytics)
Been two months this way, and there is no problem. Today, the issue of a sudden, but the number of only 10 million,
My site is composed of very simple php content html not more than eight, and almost static!
Hello,
This message is to inform you that a domain under your account had to be suspended due to excessive CPU usage. We regret that this action was necessary, however, it had to be done for the greater good of the other users on that server. We have included the relevant server logs below for your perusal.
Regretfully, due to the severity of this case, we will not be able to reactivate this account. However, we can allow you the option of upgrading to a Virtual Dedicated Server, Dedicated Server, or provide backups.
*** IMPORTANT NOTE: Abuse issues are ONLY handled via email. Please do NOT call or chat regarding an abuse matter as you will only be directed to email us. ***
Domain Suspended: narutotw.com
This domain is located on: node66
NOTE: This account continually violates our defined Resource Limits and is not suitable for a shared hosting environment.
Please review the logs of abuse listed below for assistance in resolving this issue:
GET /SpryAssets/SpryCollapsiblePanel01.css HTTP/1.1
149-0 24219 1/1/1 K 0.00 3 0 13.2 0.01 0.01 124.11.193.12 nroa.narutotw.com
GET /SpryAssets/SpryCollapsiblePanel.js HTTP/1.1
150-0 24220 1/1/1 K 0.00 3 0 0.0 0.00 0.00 114.43.202.249 nroa.narutotw.com
GET /images/ol-mu.gif HTTP/1.1
151-0 24221 2/2/2 K 0.00 2 0 0.0 0.00 0.00 118.161.182.49 nroa.narutotw.com
GET /flash-player/player.swf HTTP/1.1
152-0 24222 1/1/1 K 0.00 2 828 37.2 0.04 0.04 114.40.134.176
nroa.narutotw.com GET /comic.htm HTTP/1.1
153-0 24223 2/2/2 K 0.00 1 479 103.2 0.10 0.10 219.69.55.177
nroa.narutotw.com GET /favicon.ico HTTP/1.1
154-0 24224 0/0/0 W 0.00 3 1862214900 0.0 0.00 0.00 59.116.135.39
nroa.narutotw.com GET / HTTP/1.1
155-0 24225 2/2/2 K 0.00 3 0 0.0 0.00 0.00 163.29.165.236 nroa.narutotw.com
GET /mu-test-08.swf HTTP/1.1
156-0 24226 1/1/1 K 0.00 3 1 0.5 0.00 0.00 125.27.193.53
hominhome.tui-dong.com GET /forum/style.css HTTP/1.1
157-0 24227 0/0/0 W 0.00 3 1862214892 0.0 0.00 0.00 125.163.10.4
usa-4-2.hostingforge.info GET /flv/DC162.flv HTTP/1.1
158-0 24228 1/1/1 K 0.00 3 14 0.3 0.00 0.00 125.27.193.53
hominhome.tui-dong.com GET /forum/style_images/n.gif HTTP/1.1
159-0 24229 1/1/1 K 0.00 3 1 0.0 0.00 0.00 78.54.73.143 nakliyatportal.net
GET /gold.gif HTTP/1.1
160-0 24230 2/2/2 K 0.00 2 0 0.0 0.00 0.00 218.172.193.12 nroa.narutotw.com
GET /mu-test-08.swf HTTP/1.1
161-0 24231 1/1/1 K 0.00 3 0 0.0 0.00 0.00 115.81.168.184 nroa.narutotw.com
GET /SpryAssets/SpryEffects.js HTTP/1.1
162-0 24232 7/7/7 K 0.00 1 0 0.0 0.00 0.00 221.127.67.62 nroa.narutotw.com
GET /mu-test-08.swf HTTP/1.1
163-0 24233 6/6/6 K 0.00 0 0 49.5 0.05 0.05 118.168.106.51 nroa.narutotw.com
HostGator Or Hostnine
May 20, 2008We have already too many servers in ThePlanet and CyberCon datacenter. So i want to change my mouth taste and looking a Managed dedicated server with Linux Based etc.
So i know these two companies last few years (HostGator, Hostnine). Can anybody tell us which company is better for dedicated server then i will signup them.
+ HostGator is Best? or Hostnine is Best?
HostNine Opinions?
Sep 10, 2008I have found Hostnine hosting company! These guys seems to provide the most suitable conditions for my future website, could you please leave your opinions about this company if you have ever had a deal with them!
View 4 Replies View RelatedHostNine - They Do Seem To Care
Jun 29, 2008On Thursday, I posted a review (on anther host review site)* of H9 which was not very complimentary to say the least. To my surprise on Friday morning I had an email from Ben Gabler the Operations Manager with H9 and his email expressed some concerns about what I had written. He asked if he could call me to discuss my problems and to cut a long story short, we spent 45 minutes on the phone on Friday afternoon and he gave me the impression that he is a guy who is really concerned that all H9 customers get what they want in terms of both price and service.
Ben's call came at a very opportune moment as on Friday morning I had spent several hours with my new hosting company trying to get tech support from a supposedly 24/7 tech support team - it just didn't happen - and 48 hours later, it still hasn't!
He gave me several good reasons to have another go with H9 - none of them monetary! One of the things we discussed at length was tech support. Ben explained to me why they were trying to get customers to use tickets rather than the telephone, the reasons are to long to go into here but I do now believe that for 99% of everyday problems it is actually better to use a ticket system rather than the phone. I am surprised at my own reaction here because I far prefer to pick the phone up than tap away at the keyboard, but as Ben pointed out, with a ticket system, you have a full trail of what was said by by yourself and the person dealing with the ticket - ain't no arguing with that!
I have to say that I was very impressed that he looks at the reviews posted here and he was concerned enough about my complaint to actually do something about it personally.
So, I decided to give H9 another try. During the early hours of Saturday morning, H9 transferred several accounts from the other web hosting company to my H9 account, For the most part the transfers went without a hitch and the one problem there was was sorted within 10 minutes of my seeing and reporting it to H9.
So from a good start to a patchy week, I have come back to being a very satisfied customer.
If no one objects, I'll post regular updates here.
Tim
*I have since tried to add a correction to the review that I wrote but is seems that it can’t be done and I have had no reply to the email I sent to the site’s admins asking to add to the review. That is why this is being posted here.
Anyone Know How To Get Affiliate Payments Out Of Hostnine
Apr 25, 2008I have $100 in affiliate payments showing in my affilate panel with hostnine.com but they wont pay me. I logged tickets which they ignore, I posted on their forum and they told me to email an address that doesnt exist then locked the thread. I posted another thread which they deleted. I PM'd a guy called Ben there as one of the agents told me that only he can deal with it, he never replied.
I chatted online and as soon as I tell them what I want they dont reply to me.
They owe me money from August 2007 and wont pay me.
What do I do? How do I get them to pay.
They provide a great service in ALL other areas but how do you get money from them?
Any Feedback On Hostnine.com Hosting
Dec 23, 2008I'm thinking of hosting a bunch of domains with hostnine.com, I'd hate to set them all up and have to transfer later to another host. I'd appreciate some feedback on them, either positive or negative.
View 4 Replies View RelatedDoes Hostnine Suuport Always Stink Like This
Dec 26, 2008I've tried to contact twice now, the first time I waited over 15 minutes and the system hung up on me. The second time I'm on the phone for over 20 minutes as I type this and all I hear is music. Man their phone support really sucks. Anybody else experience this? I'm cancelling my subscription.
View 14 Replies View RelatedHostNine.COM - Fraudulent And NOT Trustworthy
Apr 14, 2008I'd just like to tell you about my experience with HostNine.com from a web development point of view.
I have recently coded their new website from PSD to HTML files, for the agreed fee of £177. 50% has been paid upfront, and a further 50% paid upon completion.
The work was completed 6 days ago, and since this I have been in contact with the company on a daily basis. I have been ignored and shunned away. I have been blocked from viewing their website (prooven), blocked from their AIM accounts (proven) and their online and telephone supports have been highly dismissive.
Only today, when I put pressure on the Operations Manager (whom I was dealing with - Ben Gabler), by ringing him directly, did I get a proper email response:
Quote:
At this point we are not satisfied with your work and have no need for the layout. We have had several professional coders look at the code and have said it's not professional at all. I'm sorry things did not work out and we wish you the best.
I'd like to point out two things - my code is of the utmost excellence as many of you will know. I'm awaiting to hear what his professional coders have to say. Also, a deadline was never set in any of the E-Mail correspondance or MSN correspondance, all of which I have logs for. I completed the work in 3 days - timely enough one should think.
This company is rude, obnoxious and does not operate in a professional manner. Their telephone support answer the phone as "Hey, whats up?" and end the conversations with "Alright Jonny, see ya.." when I introduced myself as Jonathan Nathanson. Overall, I wouldn't reccomend them to anyone, and I am currently seeking guidance as to what I can do from here.
HostNine Won't Let Me Cancel My Account And Is Threatening Legal Action!
Jan 7, 2009Does anyone know the proper avenue for cancelling an account with HostNine? They are giving me the run around and ignoring my requests for a cancellation. I originally tried to cancel my account a couple of months ago by e-mail. They informed me that I had to submit a cancellation request through their website. I have submitted a cancellation request through their website SEVERAL TIMES since then. They never sent me any kind of response or confirmation, so I assumed (wrongly, I guess) that the account was cancelled, but they keep charging my credit card over and over.
I have requested again that the account be cancelled and told them that I would simply perform a chargeback since they are basically billing me for a service that I have continually requested be cancelled via their own online cancellation form using their own process for cancelling accounts. Nick Hudson @ HostNine's response to this was to threaten that they would send attorneys and collection agencies after me. All while claiming that it is "NOT hard" to cancel an account. I agree with them; cancelling your account when the company will actually deal with you should not be hard.
Review :: HostNine, HostGator, Peakhost, HostLatch, Underhost, Pluthost ..
May 26, 2009Just thought I would share some the experiences I've had with hosts that I've been with over the last 6 years:
Bluehost/Hostmonster:
Decent host and cheap. If you're looking for a single page site or a site that doesn't have much traffic, this is for you. I moved my sites off their servers (they are sister companies and I was with both) because I wanted a reseller account which they didn't offer. I also thought they slightly oversold the servers.
HostNine:
This was a great host for me. Their support was great and hosting was perfect for what I needed. I was with them for 3 years. Highly recommend if you're looking for a reseller host.
HostGator:
After I realized that I didn't need a reseller host anymore I tried HostGator. I got suckered into the unlimited features and signed up. After figuring out that I had unlimited space but not unlimited inodes(files) I went back to hostnine shared account.
thePeakHost.net:
So I was cruising around some forums and came across a cheap offer for the Peak Host.net. I signed up for their offshore server and haven't had problems since. I'm not going to say how much I paid for a years worth of hosting, but it was less then a big mac meal. Always been up and support has been quick. Great Host.
HostLatch:
Stay away. Far away. They had serious downtime because they combined VPS and shared accounts on the same server. After having a VPS that was effected by this I requested a refund (was only 2 days into service) and was denied.
Underhost.us:
Great host. Great for offshore and onshore. I had them for a few months and purchased a years worth of reseller service. Great service and never noticed downtime.
Pluthost:
Great new host. I had a VPS from them(offshore) and it seemed ok. Dropped service because I realized I didn't need offshore VPS when I had already purchased offshore from peakhost.
Enoch.com:
Just started a VPS from this host. Great uptime, fast servers and support seems to be quick.
bluewaveservers.com:
Bought this off a special I found on DP. Good shared hosting, although a little slow. Could just be my side though.
HostNine - Hijacked A Client Account; Won't Give Files Back
Apr 21, 2008I have been with HostNine for almost a year now and have had reasonably decent service, until now.
They recently suspended one of my client's accounts. Understandable, the account had some very old PHP files on them. Let me preface this by stating that I am very sympathetic to hosts who have to deal with problem clients who have sites that slow down shared servers for everyone else on them.
I have tried my hardest to work with HostNine to get these files back and ensure that this account is not a problem on their server. I have never once asked for them to restore the account "as is", all have I have asked is that they backup the files and the database for me (I would do it myself, but they locked me out of the account), so that I can investigate the problem and do testing to ensure that it doesn't cause them problems again.
All in all, getting anyone to co-operate has been unsuccessful. Getting a hold of them has been a hassle (from the time I e-mailed them about the issue to the time I received my first response was a span of over 6 hours). Getting them to co-operate has been impossible. Their "Support Manager", Alex, in broken English has told me next to nothing, aside to accuse me of trying to "get around this" and that I would need to move the account to one of their dedicated plans. I have asked that the account simply be backed up, but have not received any response so far, as time ticks away and the client whose account this was becomes more and more frustrated as their files are effectively being "held hostage".
My last complaint is that they never notified myself, nor the client that they had suspended the account.
Has anyone else had problems with trying to get their files back after a host has locked you out of your account? What are my options? Does the hosting company technically "own" the files, simply because they are being hosted on their server?
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I have followed all the steps on the tutorials and the website works great on my local testing server, but how in the world do I get it to work live on the internet! This is probably a very stupid question but I am at the point of not caring about looking stupid. I just want to know what Im missing/ doing wrong. The website is hosted with GoDaddy, (and the domain is registered with them as well).Am I supposed to have something set up there or a different server? I have tried using ftp to transfer all files over to the domain but when I visit the domain, the php pages do not work.
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