Hostclear Live Support

I just wanted to post a chat log I had with hostclear.com's live support. This was a ten minute long chat. You tell me what you think. Keep in mind that hostclear.com only has 1 package. They sell nothing other then a $3.95 cent package.

You are now chatting with 'Andrew'

Andrew: Welcome to Live Chat support, how may I help you?
matt: Andrew, your 3.95$/month package can be used as a reseller account?
matt: Does the cPanel come with WHM
matt: hello?
Andrew: Hello Matt
Andrew: Please allow me some time to check
Andrew: We do not currently offer reseller accounts with WHM on our shared hosting plans.
matt: it says in your terms that we could resell you just won't support our clients
Andrew: If you want you can resell it to anybody, but you need to take care of it as we do not support it.
matt: how many ftp accounts are allowed?
Andrew: Please allow me some time to check
matt: You offer only one plan and you don't know the answer quickly to the simplest of questions.
Andrew: Let me get that information for you. Meanwhile your patience is appreciated.
Andrew: Its unlimited
Andrew: You can create unlimited ftp accounts.

This thread will probably get deleted but I think that a host that is listed amongst the top ten at www.webhostingstuff.com should be told about. I am a reseller, and I was looking for a better package. I don't think that this should be deleted.
This is a ten minute log.