Plesk 12.x / Linux :: Website Down After Update And Server Reboot?
Nov 10, 2014
Two month ago I installed plesk 11.5 on my server (with centos 6 or 7 I don't remember) Then i added my domain.com by clicking on "Add New Domain" and using the auto dns system configuration. All worked great. During this period, Parallels Plesk was auto updating to 12.x 1 week ago, I restarted my server, and my website was down (I think because DNS problem with 12.x or ip problem or port closed...)
So I formatted my dedicated server, then I reinstall Parallels Plesk 11 (with centos 6) and the website worked great. Then I re-formatted my dedicated server, then I installed Parallels Plesk 12 (with centos 7) and the website did not work.
So I think the problem come from plesk 12
This is how I process to configure my website on plesk 12 :
1. This is a 1&1 domain and an OVH dedicated server.
So I configure DNS like that :
1rst name server : nsXXXXXX.eu
2nd name server : sdns2.ovh.net
2. On plesk, i click on "Add New Domain"
Capture : [URL] ...
3. I wait for DNS propagation but it doesn't work...
Capture of DNS checker [URL] ....
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May 6, 2014
When I reboot my centOS 6.5 + Plesk 11.5 server, Nginx doesn't start and every time I need to go to Server > IP Addresses and click Reread IP.Then Plesk says that need to repair one of these ips, I click repair and then Nginx can start. ( I have 3 ips [2 ipv4 and 1 ipv6] )
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Dec 29, 2014
Today I reboot my server. And after that my sites are not opening.
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Feb 8, 2015
I have a problem with my plesk panel. Ever since I rebooted my server it won't load the IP:8443 page at all.
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Aug 7, 2014
Just upgraded from Plesk 11.5 to 12. (CentOS 6.4)
Everything is working but when I reboot the server using the Plesk CP it never comes back up. No CP, no domains, no SSH.
If I reboot it using the 1&1 CP it re-boots fine.
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Aug 27, 2012
SETUP:
CentOS 6.3, 64 bit.
Plesk 11.09, Update #10.
I enabled Watchdog in Plesk.
It works fine.
However, it doesn't start up by itself after a server reboot.
I can start it manually with the following command:
/usr/local/psa/admin/bin/modules/watchdog/wd --start (which I have done by adding it to /etc/rc.local)
Shouldn't Plesk do this automatically?
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Jul 23, 2014
Since the update our Server Health has been very high and is playing up with email and probably other services.
OS CentOS 6.5 (Final)
Plesk version 12.0.18 Update #8, last updated at July 16, 2014 11:20 AM
The system is up-to-date; last checked at July 19, 2014 04:41 AM
Services !Problem
Disk OK
Memory OK
CPU !Problem
Network
This is the log from /var/log/plesk/health-alarm.log
##################################################
2014-06-24T10:01:15+11:00 INFO (6): Server health parameter "Services > Panel CPU usage" changed its status from "green" to "red".
2014-06-24T10:21:16+11:00 INFO (6): Server health parameter "Services > Apache CPU usage" changed its status from "red" to "green".
[Code].....
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Jun 4, 2014
I have upgraded to a new server and need to move all domains, users, and most important all email accounts to the new server.
Both servers run Plesk 11.0.9 on CentOS. The migration manager works great, no problems with that.
After migrating, I change my DNS settings at an external DNS provider to the new IP. The problem is, DNS changes take time. I then get emails on the old server and on the new server until DNS information is spread.
I was searching for a way to let the old server forward to the new one, but changes for specific domains in plesks DNS system (MX record) on the old server did not work. The mails still arrived at the old server.
What can i do? Can I uncheck "Activate mail service on domain" and will all emails be rejected until DNS points to the new server? Or will that lead to bounces?
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Jul 21, 2015
We made a reboot via Plesk to our dedicated server and all are working properly (ftp, emails) but we cannot see any domain's site on web explorers.
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Jul 3, 2014
OSMicrosoft Windows Server 2008 R2 Service Pack 1
Panel version11.5.30 Update #47
We have a few hosting plans setup with different "allowances" for each.The website permissions allow basic html and PHP.In Windows Advanced: The website settings allow for html, php, asp and asp.net
When we change a Basic Hosting plan to Windows Advanced using "Change Plan", it will reassign the subscription/domain to use the new plan, but it will not add-on the extra features in Hosting Settings.
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Jun 5, 2014
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
Plesk Panel 11.5.30#46
Centos 6.5
AuthenticAMD, AMD Opteron(TM) Processor 6272
PROBLEM DESCRIPTION
Upon a shutdown or reboot, the system shuts down sw-collectd. Further along, it will end wdcollect and the following will occur:
init: psa-wdcollect main process (pid) killed by KILL signal
init: psa-wdcollect main process ended, respawning
wdcollect[pid]: Language en-US is used for sending e-mail messages.
wdcollect[pid]: Failed to connect to database server during the startup. New attempts will be made if needed.
wdcollect[pid]: Server started
I believe this is preventing the un-mounting of drives which in the end freezes the shutdown process on:
Please stand by while rebooting the system...
After this occurs, I have to force the VM off and then boot again.
I have tried the following:[URL] .....
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Aug 22, 2014
So Everything was going great! Until I needed to reboot, and then after that only Plesk panel worked not my IP or any domains setup with it.
BUT when I restart Nginx it all starts working again! (Had to /usr/local/psa/admin/bin/httpdmng --reconfigure-all to get the domains to go to the right directory though)
But now everytime I reboot the server Nginx has to be restarted
Is this Normal?
I`m running Plesk 12 fresh clean install yesterday
CentOS 7 64BitÂ
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May 20, 2014
Recently upgraded to Plesk 11.5 & upgraded to the latest CentOS kernel. Whenever I reboot the server DNS services do not work, can't view any websites hosted on the server etc.
Once I either restart BIND through Plesk Panel or
Code:
# service named restart
Everything works perfectly.
My var/log/boot.log shows named started [OK]
When I run
Code:
# service named status
Immediately after reboot everything looks normal, despite not resolving DNS until restarted.
I ran
Code:
# ceckconfig --list
And both httpd & named services are displaying all 'off' on every runlevel. But, obviously named service is starting automatically, maybe by psa?
Should httpd & named be listed as on, is this the problem?
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Apr 2, 2015
I run a centos 6 plesk 12 server with around 7 domains.All runs perfect untill a 3 hours ago. The server was offline.After reboot plesk starts up without a problem but the sites keep offline. While httpd and mysqld and psa runs perfect.Also cannot find error messages in the messages, error_log or anything. How to proceed debugging?
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Jun 8, 2014
OSCentOS 5.6 (Final)
Panel version11.0.9 Update #61
The system is up-to-date; last checked at June 6, 2014 03:32 AM
I use pingdom to alert me when sites go down. It would happen only once every few weeks, and I'd just reboot the VPS from my provider's control panel, however in the last 24 hours it has started doing it more and more often. The only change I have made in this time is to delete a few unused web sites.
When I get alerted, I check the the domains and they won't load. I look at the plesk control panel page thought and that does work.
I can SSH in, but I can't see anything that might work in the messages log.
I removed the plesk control panel error as that only seemed to happen once and is not happening anymore.
I saw quite a few entries in the /var/log/secure log and so I added iptables rules to only allow SSH access from my own IP and to DROP all other requests. It seemed fine for a while, but after 12 hours it has started becoming unresponsive again until reboot.
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May 25, 2008
I have Plesk 8 installed I would like to create Scheduled Task as root to reboot the server in every 8 hours.
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Oct 6, 2014
Whenever I try to update the Plesk key via webinterface I receive the following error:
Unable to connect to license server [URL] ....
cURL error description: Problem with the SSL CA cert (path? access rights?)(77)
Checking via command line shows that the SSL certificate of ka.parallels.com on port 5224 is expired in 2004 (!)
As it worked until today, why the SSL cert check fails now?
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Jun 24, 2015
Is it possible through Plesk Linux version on the root servers to update?If not and you will update the Debian itself, you have to note something? What should you back up before everything to make Plesk is working again? Is a complete reinstallation is required?
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May 12, 2014
My current version of nginx in plesk 11.5.44 is 1.5.0 and i would like to update it to the latest stable version which is 1.6.0. However, i cannot seem to manage to do so. I tried with yum update nginx but i receive Package(s) nginx available, but not installed.
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Jul 3, 2014
After updating from Plesk 10 to Plesk 12 I have lost ssh access for all users (service is not running).
While I select ssh connection I still receive an error:
---------------------------
PuTTY Fatal Error
---------------------------
Server unexpectedly closed network connection
---------------------------
OK
---------------------------Click to expand...
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Jul 25, 2014
I want to upgrade to Plesk 12, but want to make sure current version of 11.5.30 is working properly.Whenever Plesk tried to update I get the following error.Installing packages
Loaded plugins: fastestmirror, priorities, refresh-packagekit
Loading mirror speeds from cached hostfile
* atomic: www5.atomicorp.com
* epel: mirror.compevo.com
437 packages excluded due to repository priority protections
[code]....
Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository. YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package. Check that the correct key URLs are configured for this repository.
ERROR: Failed to run the Yum utility.The Yum utility failed to install the required packages.
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Jun 26, 2014
I have VPS Server with Parallels Plesk 11.5.30 (64 bits) on OVH.ORG..Today i do Update to newest version via https://MY-IP:8447
Code: [URL] .....
Now i cant login to my server: [URL] ....
How can i repair it. I dont wanna install again Plesk Panel becouse i have a lot of configuration and email adress.All components like Apache Mysql, ftp works good, but i cant only login.
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Jan 10, 2015
I've tried a few times to update php on my server from version 5.3 to the latest 5.5 however it keeps conflicting with apache2 that's installed and I ended up having to re-install everything as I accidentally deleted Plesk attempting to fix it.
Ideally I'd rather just run nginx with php-fpm without apache but it's not as straightforward anymore with plesk and how to go about updating PHP?
I've got a clean install of Parallels Plesk v12.0.18_build1200140606.15 running on Ubuntu 12.04.2 LTS.
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Feb 25, 2015
Symptoms are that two of my domains are not resolved anymore, one of which is my mail, the other the plesk default. So even I try to login by ip, it bounces to the default name and that does not resolve.
This probably happened yesterday morning and i see an autoupdate log, so i can't think what else would cause this out of the blue, since i am on holiday and have not touched the server for three weeks.
The log doesn't really have errors, just one warning i saw, about packages not beeing updated, using old ones. But that was only passenger, so ok i guess. The log is rather big and so i didn't read it all. It ends by saying patch for 12.0.18 will not be applied and errors in apt-get update, that i mentioned.
The domains were set up like many others that still work, as masters.
I can log in as root, so if i could just let me log in by ip again.
Linux auringostaitaan.fi 3.2.0-4-amd64 #1 SMP Debian 3.2.63-2+deb7u1 x86_64
>plesk version
Product version: 12.0.18 Update #36
Update date: 2015/02/21 07:05
Build date: 2015/01/26 15:00
Build target: Debian 7.0
Revision: 333059
Architecture: 64-bit
Wrapper version: 1.1
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Feb 4, 2015
After each Plesk auto-update FTP server don't answer anymore.
We have to restart it with this commande line : /etc/init.d/xinetd restart
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Jun 29, 2015
we have a problem with internal statistics in one of our servers with plesk, statistics don't update, trying command line at server with "/usr/local/psa/ admin/sbin/statistics --calculate-one --domain-name=domain.tld" we have this result:
[2015-06-29 11:17:23] ERR [util_exec] proc_close() failed
WARNING during statistics_collector execution: : statistics[22087]: Statistics info parsing error: Number value is out of range for expected type. Error occured at offset 856, character '9'.
[2015-06-29 11:17:29] ERR [statistics[22087]: Statistics info parsing error: Number value is out of range for expected type. Error occured at offset 856, character '9'.] ERROR during statistics_collector execution:
We can update some domains from command line, but others fail and cron dont update any, maybe if one fail the cron command stop working?
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Mar 18, 2015
how is it possible that after an update my main site is down? This site: www.orderhosting.it has plesk Panel and I have 20 sites. They work perfectly but my main site is off. I think there is an error in the configuration because:
[root@orderhosting ~]# grep -r 199.99.36.73 /etc/nginx/
[root@orderhosting ~]#
This is strange.Error log does not report any errors, only this: [warn] RSA server certificate CommonName (CN) `Parallels Panel' does NOT match server name!?
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Dec 5, 2014
When I logged in today I saw this message:"Failed to update Plesk. To solve this problem, you can send the update log to Parallels support. View the update logs (Dec 5, 2014). Copy the logs to your computer before you close this message. To close this message, click here." Here is the error log - how do I fix this issue:
Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)
Details: Doing restart of Parallels Installer...
File downloading products.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
File downloading versions.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
[code].....
Not all packages were installed.Please resolve this issue and try installing the packages again.
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Jul 17, 2014
After updating our server from plesk 11.5.30 to 12.0.18, one of our subscribers is receiving duplicate emails, a varying number anywhere between 5-15 of the same message!
Running plesk 12.0.18 on a CentOS 6.4 Cloud Server
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May 22, 2014
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
11.5.30 Update #44, Ubuntu precise 64bit
PROBLEM DESCRIPTION
Upgrade fails with message: Failed to update Panel.you can send the update log to Parallels support. View the update logs (May 22, 2014). Copy the logs to your computer before you close this message.
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